Global Digital Store – Ebooks and Softwares

Tag: Coaching

Why Healing Requires Integrating Our Unconscious Experiences Into The Wholeness Of Our Being
[ad_1]

Nurture The Deepest Part Of Your Core Nature

Healing involves integrating our fragmented parts into the entirety of our being. However, the paradox is: we are not broken but merely disassociated from our wholeness. The term healing denotes restoring what is not functioning as it is intended. When we are caught up in the distorted beliefs about ourselves, it leads to separation or what we consider being broken. In fact, it is merely being separated from the completeness of our true nature. Think in terms of a hologram where the whole is contained in every part. This was an idea espoused by the late theoretical physicist David Bohm who believed the universe is a solid and brilliant hologram. He recognized how each part of our physical reality contained information about the whole. Therefore, our thoughts, emotions, soul and physical body are composed of our soul nature.

How does this idea appeal to you? Are you comfortable knowing whilst you were born whole and pure, through your beliefs, thoughts and experiences it leads to separation? I'm not suggesting it is entirely your fault because we are all bound to experience this. It is said, while our painful experiences are not our fault, healing the pain is our responsibility. Although there's an element of truth to it, we ought to remember there is nothing to heal other than to attend to our unconscious memories in order to return to wholeness. By attending to these aspects, we integrate our known sense of separateness. Release and Renew is a mantra I often repeat in my writing when I discuss healing and emotions. In doing so, we release that which is not conducive to the present moment. Similarly, we renew our commitment to nurture ourselves by connecting with our core emotions. The integration I speak of is an association with our soul nature, which at its essence is pure, whole and knows nothing of separateness or brokenness. It is the egoic mind which disconnects us from our spiritual self to create two identities ie the darkness and the light.

How To Heal Your Fragmented Parts

I am drawn to a passage by the South African author Michael Brown, who writes in The Presence Process : "I dropped my use of the word" heal "because of its connotation that something was wrong and had to be fixed. using the word "integrate," which to me meant there was a part of my experience that was unconscious- a part of my experience that I resisted, controlled, and sedated-which was asking to be incorporated into the whole.Whereas healing felt like I was excluding something from my experience, integration felt like I was embracing everything I experienced . " I believe Brown makes two important points here: we mustn't resist nor control the past, but perceive them as the whole of our life's experience. Second, integration means to embrace or at the very least acknowledge everything that happened to us. Perhaps not right away, but when we are ready to make peace with the past.

What are your thoughts about this? I realize you may have questions related to your personal experiences. Whilst I am not present to answer them, I assure you trying to make sense of them consciously is a healing process rather than an integration process. It is what author Dr. Mario Martinez means when he writes in The MindBody Code: How to Change the Beliefs that Limit Your Health, Longevity, and Success : "The true agents of change are elevated cognitions and exalted emotions. These agents of change provide sustain transformation; in fact, they have triumphed over the greatest infamies and darkest periods in our human journey. " It does little good to dwell on why the past took place as it did. Instead, we ought to turn the tables and consider the following questions as a basis for self-enquiry. Instead of trying to make sense of the past which keeps us trapped replaying painful memories, we identify how the experiences served us.
1. How can I use the past to facilitate my greater growth?
2. In what ways can I use my emotional wounds to bring peace and love to the part of me that is pure and whole?
3. How can I integrate my sense of separateness into the wholeness of my being?
4. Whom do I need to become and let go of to achieve this inner state?
Once we can perceive the pain of the past through the lens of: compassion, forgiveness, peace and love we heal our fragmented parts. It may involve deep exploration into ourselves with or without the guidance of a trained therapist. Considering this, I'd like you to spend the following week journaling your answers to the four questions above. Call it a remote coaching session if you like. Write what comes to mind even if it involves images or symbols. Similarly, pay attention to your dreams via the symbols that appear. Note how you feel within the dream and upon waking. Look for messages in your waking life in the form of people, places and situations that cause you unrest. This is your soul guiding you towards integration. Ultimately, to heal ourselves we must be willing to integrate the pain of the past, so healing happens naturally as nature intended it to.

[ad_2]

Source by Tony Fahkry

Views: 0
November 10, 2022
Advanced Affiliate Marketing Techniques

[ad_1]

When choosing affiliate products to promote with your Internet marketing business, you want to pick products that cost more so that you make a higher commission per sale.

But you also want to have a whole range of products at different price points so you can keep people buying no matter how much or how little money they have.

For example, let's say you pick self-help as your niche. You should have a bunch of products that cost less than $ 10 – such as eBooks or video courses – because a lot of people seeking to improve themselves don't have a lot of money but still want to buy something that will make them better people.

The 'Profit Ladder'

Then you should have more expensive products in the $ 10 to $ 100 range so that you can offer them to people with more money to spend and also push your customers up the profit ladder. That means getting people to buy increasingly expensive products.

Then you should have some products that are really expensive, such as those that cost $ 1,000 or more. This is to appeal to people who have a lot of money to spend but also to have a big money offer that people can aspire to. A lot of times these types of products are things like personal coaching, or seminars people can attend to become masters at whatever it is they want.

Big money products not only satisfy people's desire to get the best there is, but also provide you with the biggest commissions so you can make the most money even if you only make a few sales.

Niche Statistics

Popularity of Niches

Before you start promoting affiliate products, you want to make sure the products or the niches you choose to work in are popular. You don't want to waste your time working in niches that there aren't a lot of customers. Instead, maximize your potential revenues by only working in the best niches that have scads of customers.

So how do you find out what niches are popular? Like anything else these days, you simply use the internet. There are plenty of places you can go to measure the popularity of a particular niche. The first place I always recommend is Google Hot Trends which lists the top 100 searches on Google during the previous 25 minutes.

Researching Niche Statistics Online

Google is the largest search engine and is used by more people than any other, so it is a reliable source to tell you what is hot at the present moment. Another site is Yahoo Buzz, which shows also shows the top searches but on Yahoo, which uses the Bing search engine. But Yahoo Buzz also gives a little more information than Google.

Two other similar sites are Trend Hunter and Trend Watching. These are more geared toward consumer goods, such as electronics, appliances and other hard goods rather than digital products, which are what you probably will be promoting.

Sources for Niche Data

ClickBank has a lot of information about the products it offers. A similar site that also has lot of data you can use to measure popularity is Commission Junction.

With the affiliate products you promote on ClickBank and Commission Junction, you make a commission every time somebody clicks through and buys that product.

'Cost Per Action'

But another affiliate model is called "Cost Per Action". This is slightly different because you can get paid every time somebody clicks through to a page whether they buy anything or not. Obviously, the CPA amount you are paid is usually less than that of a sales commission, but a lot of CPA click-throughs can quickly add up and make you some real money.

CPA networks for you go check out include Peerfly.com, ShareASale.com, GoOffers.net and CPALed.com.

[ad_2]

Source by Sohan Miah

Views: 0

November 9, 2022
The Five Pillars of Marketing Success

[ad_1]

Does the following give a pretty good picture of your current marketing activity?

You have a website but you’re not really satisfied with it. You go to networking events once in awhile. If someone asks you to give a talk, you’re happy to do it. You post on Facebook and/or LinkedIn semi-regularly. When you find the time, you send an article to those on your relatively small email list. You occasionally set up meetings with colleagues to explore opportunities.

Now there’s nothing wrong with any of those marketing activities. And usually, they will result in landing some new clients.

But this is not the approach that works to get a steady, predictable stream of new clients.

Please don’t tune me out here, thinking, “Well, I really can’t do more than this. I’m already stretched thin. If you give me too much to do I’ll get overwhelmed.”

I agree. It’s not that you need to do more marketing, it’s that you need to shift your marketing paradigm from one of “Randomness” to one that is “Focused.”

Random marketing is just that; it’s all over the place. You do a little bit here and a little bit there on an inconsistent basis. You are trying to keep your face, name, and message in front of your prospective clients but the results are unpredictable.

The Random marketing paradigm is not very effective because it doesn’t gain a lot of momentum. You don’t do enough of one marketing activity to grab the attention of your prospective clients and move them to take action.

The Focused Marketing Paradigm is very different. It’s based on repeatedly communicating very directly to your target market with a very definite end in mind. It gets the attention of your prospective clients and they ultimately take action.

The Focused Marketing Paradigm has Five Pillars

Understand and implement these five pillars and I promise you’ll see a shift in your marketing results.

Pillar One: Focused Goals

A Random goal is saying something like, “I’d like to attract a few more clients to my business.” Not very compelling is it?

A Focused goal is much more specific. “My goal is to land 3 new clients in the high-tech plastics business in the Houston area with an average project size of $30,000 each by the end of the year.”

The more detail, depth, and specificity about the goal, the better. You’ve really thought through what you want to achieve and also have confidence that you could deliver if you did reach your goal. It’s so real to you that you can taste it.

What is the Focused Goal for your marketing?

Pillar Two: Focused Program or Service

Random programs or services are generalized consulting, coaching or training programs. “I offer management consulting and training to corporations.” Kind of vague, right? But this is what I hear all the time.

A Focused Program or Service is more tangible. “I offer the high-tech plastics industry Management Acceleration Programs for emerging leaders in the industry.”

In my business, I’ve always offered programs: The Marketing Mastery Program, the Marketing Action Group, and the More Clients Club. And each program has very specific parameters, deliverables, and objectives. It sure makes intangible services easier to market and sell.

What is the Focused Program or Service you’re offering?

Pillar Three: Focused Target Market

In the above example, the target was the “high-tech plastics industry.” But it’s more common to hear things like, “I work with large companies who want to increase productivity.” This is too general and it makes it hard for clients to know if you understand them and can help them.

A Focused target market is where you are absolutely clear what kinds of people or companies can most benefit from your expertise. And then you articulate that clearly.

I worked with a financial planning company last year that targeted middle class families in the Buffalo New York area. Guess who they attracted to their practice? When people read about who they worked with on their website, they said, “That’s Us!” and called them.

Who exactly is your Focused Target Market?

Pillar Four: Focused Message and Value Proposition

A Random message or value proposition tends to be too general and can be hard to pin down. It avoids making a promise that is meaningful to the prospective client.

Messages such as, “We offer the best service in the industry,” or “Smart insights into great management,” are meaningless to your prospective clients. The value is not immediately obvious.

A Focused message or value proposition zeros in on exactly what your clients get and what it means to them. I admit that this can be the marketing pillar that is hardest to pin down. Ultimately you have to test a number of different things.

For the re-launch of the More Clients Club, my current value proposition is: “Everything Self-Employed Professionals Need in One Place to Attract More Clients.” And now, of course, I’m bending over backward to deliver on that promise.

And a marketing message or value proposition is much more than a sound bite. Your message must permeate every aspect of your marketing, from your website to the emails you send out. Your prospects need to be constantly reminded of the value you offer.

What is your Focused Message or Value Proposition?

Pillar Five: Focused Marketing Strategy

A Random marketing strategy is much like the collection of marketing activities I outlined at the top of the article. You’re just all over the place, throwing something at the wall, hoping it will stick, with no organized system or plan.

A Focused marketing strategy is more like a putting on a theatrical production. You have the script, the actors, rehearsals, and opening night, all executed on a strict timeline.

Two examples:

For my Marketing Mastery Program, I held a series of introductory teleconferences, invited those interested to apply for the program, interviewed each applicant, and then converted 50% into participants. Over a 6-week period, I filled my business for a full year – four years in a row.

A career coach in one of my programs recently filled her practice in three months with a focused campaign of personalized emails designed to get appointments with her ideal clients. Then she converted a large percentage into paying clients.

That’s the power of a focused marketing strategy.

You need to identify the right marketing strategy for your business, but even more important is the way you organize and implement the strategy.

Developing a focused strategy is the most complex and challenging of the Five Pillars. You can’t just put together something haphazardly and hope you get the equivalent of a professional Shakespearian production.

What is your Focused Marketing Strategy?

If you work to build a focused plan with these five solid pillars, your marketing will work better and faster, attracting more of your ideal clients, usually at a higher rate.

I recommend you work on one pillar at a time. Write them out and fine-tune them until you feel confident and excited about them. Yes, you will need to do some research and study to make sure your plan is viable. But this is certainly better than spinning your wheels with a random strategy that is going nowhere.

Cheers, Robert

[ad_2]

Source by Robert Middleton

Views: 0

November 9, 2022
Should You Have a Facebook Page As a Network Marketer?

[ad_1]

When you are working to become a network marketing top earner, you may think you need a Facebook page. You see the “big dogs” of network marketing and you see they have Facebook pages but in this article, I am going to talk to you more about whether you should have a Facebook page or not.

Newsfeed

Do you notice in the newsfeed that you do not see many Facebook pages updates unless they are sponsored? This is because Facebook wants businesses to pay to promote their content. This means whenever you post on your page, you are not going to get “organic” reach on your posts.

If you want people to see them, you need to pay.

Unless you want to create generate content for other network marketers and do coaching, it is perfectly fine to continue using your Facebook profile and not have a page.

Not Easy to Duplicate

Your team may find it difficult to run so many pages and keep up with everything, so it is difficult to duplicate. When you are working in network marketing, you want to keep it as simple as possible. Just having a profile to post to keeps things simple and your team will be able to do that without a lot of difficulties.

Conclusion

As you can see, it is a good idea to keep things simple and most of the time you do not want to create a Facebook page. If you must do it, make sure it is for good reasons and not just because someone else is doing it.

[ad_2]

Source by Jessica Lauren Vine

Views: 0

July 29, 2022
Feel to Heal

[ad_1]

The healing journey is the most beautiful of journeys as it gives us an opportunity to fully transform from one unhealthy form, to a new vibrant one. Healing is a state created by oneself and it can become fully transformational to our minds, bodies, and spirits. Healing is a process of ascension to higher vibrational life force energy and the ascension process can be sped up by incorporating regular healing techniques for the mind, body, and spirit into our lifestyle.

One of the interesting concepts about healing is the concept that we must feel to heal. Most of us find a state of what we see as equilibrium through an outside mechanism. We find something that calms the nerves and it works once so we do it again, and again until it becomes an addiction. I don't see addiction in the same way as most, because I have chosen that route in the past. I don't see it with eyes of judgment but I see it with eyes of compassion and really, even congratulations that someone has found something that works to keep them surviving and functioning, even if it is at a lower level than their potential. People who are addicted to something are still here and are still coping and I honor that in my brothers and sisters. Even if we wouldn't call ourselves an addict we have all calmed our nerves with something at one point in time or another. Wine, chocolate, food, cigarettes and even exercise have been great outside tools used as calming agents.

My Reiki and coaching clients come to me because they are tired of living in survival mode and they want to feel great! They are tired of numbing themselves in order to avoid the pain. They want to feel the untainted joy that living a high vibrational life brings them. They want the magic that so many talk about.

Thankfully the mind, body, spirit journey of healing does not have to take years of therapy, but it can be done as a steady journey of feeling the old, releasing it, and making room for the new. Feeling, really feeling what is going on in our mind, body, and spirit is very empowering and can help guide us on our journey if we will make the choice to listen.

I challenge you to start feeling, so you can release what is no longer useful to you on your journey! Enjoy feeling the feels. Enjoy your healing journey!

[ad_2]

Source by Rhonda Kitts

Views: 0

July 28, 2022
5 Steps to Move From Employee to Entrepreneur
[ad_1]

Have you been considering quitting your day job in favor of starting a business? Have you just lost your job and are currently exploring alternative ways of earning a living? Have you always dreamt of owning your own business some day?

Before you take the leap of faith into self-employment, consider these 5 steps:
1. Get clear on your goals/passions – It’s not enough to decide to become a business owner. There are several questions and things to consider before you move forward in becoming a business owner. You will need to think about what kind of business you wish to run. You`ll need to determine if you wish to grow it from scratch, buy an existing business or purchase an available franchise. But even before you decide that- you should think about how the business will fit in with the rest of your life. Running a business can be a huge commitment of time and money. So ask yourself what do you enjoy doing or what will bring you joy? You will spend much of your day on your business so it’s a good idea for the business to provide work you actually enjoy doing. Ask yourself what you are most passionate about? What would you love to do? What is your dream job/business?
2. Do your research/homework – Don’t make any rash or impulsive decisions and don’t leave your day job until you are absolutely sure of what you want to do and have a plan for doing it. Take the time to do good research by researching the industry, the marketplace, your potential target clients, your competitors. Do proper business research including a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis. Get a good handle on projected revenues and realistic operating costs as well as an understanding on how long it will take to breakeven and generate more revenues than expenses. Identify your personal strengths and skills and determine if there are any skills gaps. Determine how you will close any skill gaps or lack of expertise. Which gaps can be closed through skills training? Which gaps can be closed through recruiting the right people? Which gaps can be closed through coaching or mentoring? Determine what options and opportunities are available to you right now?
3. Learn from others’ mistakes – There is no shortage of people who have started or run a business. Speak to as many people as you can who have gone before you. Learn what you can about what works, what doesn’t, and what mistakes others have made. Don’t waste valuable time and money. Be open to hearing others` perspectives on what they would have done differently. Hindsight is always 20/20.
4. Business Plan ahead – Do the work and develop a business plan. While it may be a lot of work, it will be time well spent and most financial institutions will require one if you are searching for financing. The process of business planning is not only to prove to the bank that your business will be a success, it’s also a roadmap for you to follow to ensure success. Running your business finances can be like running your weekly, monthly or yearly personal budget – so if you haven’t developed good budgeting and financial management skills, it might be particularly challenging and doubly important to have a solid business plan.
5. Hire a mentor – Starting and running a business can be challenging or even lonely at times. In addition to the day to day operations of the business, you may be mentally or emotionally overwhelmed by being a business owner. Having a safe place to go to for advice, guidance, and accountability or simply as a sounding board can be just what you need to help you make the transition into entrepreurship easier and smoother. Good coaching and mentoring can really help you fast track your transition.
While there are many advantages to being an entrepreneur, it`s important for you to also consider the downside of self-employment. Become a business owner armed with as much information, skills and tools you can to ensure a successful transition from employee to entrepreneur.

[ad_2]

Source by Linda Cattelan

Views: 0
July 27, 2022
Habits – The Big Secret to Marketing Success

[ad_1]

What do you think you need more than anything else to attract more of your ideal clients?

Many people will say, "better information to show me how to do what works."

Others will say, "more motivation and drive to implement what I already know."

Another common answer is , "more time to fit marketing activities into my schedule."

And lots of people will say, "I need better goals and more clarity about what I want to achieve."

In writing this ezine / blog for the past 20 years I've talked about the importance of all of those.

But I'm finally understanding a factor that is much more important: good habits.

Over the past year, I've been a big advocate of the writings of James Clear. He writes a blog about success and habits. And he just came out with his first book, Atomic Habits, which is fantastic.

Even though James isn't a marketing expert, I'm convinced he's right when he says that the ultimate determinant of success is building positive habits.

This idea is simple but true: Self-employed professionals who establish regular marketing habits have a much better chance of succeeding than those who don't.

And the crazy thing is that the four items – information, motivation, time, and goals – I mentioned above don't actually make a huge difference.

Information. These days, we have access to more information about marketing than ever before in history. And much of it is free and instantly available through a Google or YouTube search.

The problem is that most of us have not established a regular habit of studying what we need to know to become better marketers. The information is useless unless we become proficient at implementing it.

And even if we pay good money for courses and programs, much of it goes to waste. I just learned recently online that 97% of people who buy a course online never complete it.

Motivation. If we measured motivation by intention, we are all motivated. Don't we all want and need to grow our businesses? But we keep getting distracted and don't follow through on our intentions. Again, the issue is poor habits.

Time. If only we had more of it. But unsuccessful marketers have just as much of it as the most successful ones. The key is that they dedicate more time to implementing regular marketing habits.

Goals. Nothing wrong with goals except that they are only a starting point for success. And they can get us stuck in the future, instead of doing what needs to be done today – the routine marketing habits that we perform every day or week.

"A habit or system beats a goal every time." – James Clear

The research is in and the conclusion is clear.

Establishing positive and consistent marketing habits have a bigger impact on marketing success than anything else.

We may have great information, high motivation, lots of time, and clear goals, but unless marketing activities are performed regularly and habitually, the chances of success are slim to none.

The question you should be asking is, "How do I start establishing better marketing habits?"

James's Atomic Habits goes to great lengths to share a multitude of ways to become an expert habit practitioner. So I highly suggest you get his book. It could be the most valuable 'marketing' book you'll ever read.

But let me also give you my perspective on what it takes to establish new marketing habits.

The C – SPAT Model

This is a model I came up with for one of my marketing programs.

Coaching or Context. A coach declares the game, how it is played and how to win at it. And this creates the context in which you play the game. It helps if you have an outside source that can hold you accountable to play by the rules necessary to succeed.

This principle is why when you're working with a coach or in a program that you suddenly find it's easier to take action and form positive habits. The context of the game helps shape your behaviors.

Notice that all professionals such as doctors, lawyers, and accountants go through rigorous training in the form of a professional school and internship. And in this context, professional habits and protocols are established.

As independent professionals, we'd all prefer to do things on our own, charting our own direction. That's nice, except that it doesn't always work very well, does it?

Study. A big part of the game is study and learning the body of knowledge necessary to perform effectively. Again, the information required to be an effective marketer is readily available, but you need some assistance in sorting the wheat from the chaff and studying what is most useful.

Planning. All successful marketing needs a plan. The alternative is implementing random marketing activities with little structure and direction. So it's not how much you know, but how you put what you know into action.

Action. Success doesn't come from being busy or doing a lot of things, but in doing the right things at the right time. This is where establishing regular marketing habits comes in.

To some, it might be writing an article once or twice a week. For others, it may mean setting up more meetings with networking contacts. Or it could be booking regular speaking engagements.

The secret to making this work is to leverage the first three steps of the model – Coaching, Study, and Planning, into marketing Actions that you perform as consistently as possible.

Tracking. What gets measured gets done. And when we fail to measure, habits don't tend to stick. When we measure and track habits, the chances increase dramatically that they are performed consistently.

It can take some time to establish positive habits. You know that's happened when you don't even have to think about it anymore; you just sit down and write that article every Monday or make five calls to prospects every week.

And when you're in action like this, you create a feedback loop, learning what works the best and what doesn't. This enables you to fine-tune and adjust over time until your marketing habits become more established.

So, stop putting so much attention on searching for the "perfect" marketing strategy, getting motivated, finding more time, and setting goals.

Instead, use the C – SPAT approach to establishing positive marketing habits.

Cheers, Robert

[ad_2]

Source by Robert Middleton

Views: 0

July 23, 2022
How To Leverage An E-Retailer’s Online Success To Launch Your Business At Warp Speed

[ad_1]

If you follow a system that leverages the trust, reach and the extensive user base of one of the world’s most successful online business entities, you can’t help but succeed. In fact, you can expect to do ten times better than if you tried to start your own business from scratch.

This is what attracts many online entrepreneurs to join Amazon’s e-commerce initiative, which is designed to help independent sellers to dip into their proprietary infrastructure, custom software, integrated payment processing and other resources to sell products to a global marketplace. The company profits from the small share in profits generated from all the resulting commercial activity on its digital platform, making it a win-win deal for both parties.

Entrepreneurs find it particularly exciting that there’s rich potential and unlimited upside profit potential from exploring synergies that exist within Amazon’s commerce platform. This makes it simpler to adopt the right approach to establishing a Web store.

It takes most of the risk, trial and uncertainty out of online selling and does away with the need to include technical experts on the launch team to tackle any software glitches or website problems that can crop up at the most uncomfortable and inopportune moments.

By following a system to sell products on the e-commerce retailer behemoth, taking advantage of their evolved and tested platform, software and payment processing facilities, a beginner to online retailing can save countless hours and huge expenses in building or renting out such capacity. It also offers an inexpensive way to test out offers and see if a model or product resonates with the customer market.

The difficulty lies in understanding Amazon’s complex mechanisms and learning how to leverage it to one’s advantage. Naturally, this led to the establishment of some experts as ‘coaches’. These business coaches conduct the necessary research, testing out each tactic and strategy to come up with a comprehensive plan to speed up the learning curve.

Some coaches promise to reveal how to build an entire business selling physical products of your own on Amazon’s digital platform. Trainees can learn how to start sourcing, branding and selling things online to a vast and growing audience. Such training gives any serious entrepreneur the opportunity to build a full-fledged business by tapping into the ready-to-buy audience that throngs Amazon.

And for those who can’t schedule coaching sessions or attend an event for training, a practical alternative is do-it-yourself courses that teach these fundamentals. The bottom line is that it has become relatively easier to launch an online business on the back of an established online retailer’s success.

[ad_2]

Source by Cumba Gowri

Views: 0

July 23, 2022
Great Customer Experience Begins With A Contact Center Audit & Assessment

[ad_1]

The first step in the “Government Contact Center Operations Audit, Assessment & Benchmarking” is the execution of a contact center benchmarking audit.

Who needs to conduct an annual operations audit and assessments? Anyone who needs to understand how to improve their customer’s digital experience and the organization’s service delivery performance. Whether they manage a team, offer organizational help to team managers or are an industry body in search of industry benchmarking, an assessment tool can help you figure out how to improve your government customer experience delivery, reduce operational costs and increase employee engagement.

Through the completion of the operations audit, you can ensure that the organization has a good understanding of the current state of the operation. The audit allows you to examine the operations maturity and performance in contrast to ‘best practice’ centers globally.

This creates the baseline and context against which the operations can be viewed and assessed. The execution of the audit by surfacing issues and/or concerns is an essential step in ensuring the success of the contact center operations.

Government contact center operations audit categories include:

1. Technology Review – All digital channels, operating technology (i.e. CRM) and telephony within the center, the effectiveness of technology, it’s utilization, scalability, interoperability, new technology opportunities including specifically any required telephony upgrade and return on investment (ROI) calculations.

2. Operations Management – Process improvement opportunities, workflow process opportunities, automation opportunities, change management, employee and customer satisfaction, measurement and reporting.

3. Compliance Management – Awareness and understanding of applicable rules, regulations, and standards. Policies, processes, and procedures for ensuring the operation is and can document compliance.

4. Operational Alignment of the contact center to the business goals, especially related to desired patient journey both within and outside of the normal center operating hours, and presenting suggested approaches and results.

5. Human Capital Management – Recruiting, Hiring, Job Descriptions, Skills Mapping, Workforce Management, and Optimization, Forecasting, Scheduling, Training, Coaching, Succession Planning, and Quality Assurance.

In assessing the operations, the approach involves a review of its existing processes and practices, communications and technology, and, of course, the most important element: staffing. The outcome of the project is an agency report. This report always assesses current operational objectives, involves peer-to-peer benchmarking and identifies the gap between the “as is” vs. the “to-be” environment to achieve the agency’s vision. The report offers recommendations toward optimizing operational objectives, setting relevant operational priorities to close identified gaps and deploying an efficient innovative cloud-based technology

Outcome: After the completion of the audit and assessment, you should expect a clear direction, in the shape of detailed reports to empower you to deliver better customer experience and give you a precise idea of where your organization stands in the world map if you also include a benchmarking tool.

[ad_2]

Source by Rosetta Carrington Lue

Views: 0

July 22, 2022
What Is Relationship Coaching Really Like?

[ad_1]

People often wonder what Relationship Coaching is really like? Because each person has different issues and goals for coaching, it will be different depending on the individual. In general, you can expect to discuss with your Relationship Coach such things as the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous session. Depending on your specific needs, coaching can be short-term, for a specific issue, or longer-term, to deal with more difficult patterns or your desire for more personal development. Either way, it is most common to schedule regular sessions with your coach (usually weekly).

TAKE AN ACTIVE PART IN YOUR RELATIONSHIP COACHING FOR THE BEST RESULTS

It is important to understand that you will get more results from coaching if you actively participate in the process. The ultimate purpose of coaching is to help you bring what you learn in session back into your life. Therefore, beyond the work you do in coaching sessions, your coach may suggest some things you can do outside of sessions to support your process – such as reading a pertinent book, journaling on specific topics, noting particular behaviors or taking action on your goals. People seeking coaching are ready to make positive changes in their lives, are open to new perspectives and take responsibility for their lives.

WHAT ABOUT MEDICATION VS. RELATIONSHIP COACHING?

It is well established that the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, coaching addresses the cause of our distress and the behavior patterns that curb our progress. You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness. Working with your medical doctor you can determine what’s best for you, and in some cases a combination of medication and coaching is the right course of action.

DOES WHAT WE TALK ABOUT IN SESSION REMAIN CONFIDENTIAL?

Confidentiality is one of the most important components between a client and coach. Successful Relationship Coaching requires a high degree of trust with highly sensitive subject matter that is usually not discussed anywhere but the coach’s office. Every coach should provide a written copy of their confidential disclosure agreement, and you can expect that what you discuss in session will not be shared with anyone. Sometimes, however, you may want your coach to share information or give an update to someone on your healthcare team (your Physician, Naturopath, Attorney), but your Relationship Coach will never release this information without obtaining your written permission.

[ad_2]

Source by Roxanna Teeling

Views: 0

July 22, 2022