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Tag: Satisfaction

  • A Healing Heart, Positive Attitude, And Open – Mind

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    There is no such thing, as an accurate, crystal – ball, when it comes, to foreseeing, one’s health, and happiness. However, most experts agree, one’s attitude, focus, self – confidence, and willingness to consider options, and alternatives, with an open – mind, enhances one’s possibilities, and potential! Are you someone, who considers, obstacles, as problems, or, simply, as challenges, to overcome? Do you believe in yourself, and that you’ll succeed, or focus on the negatives? Do you prefer to try to get along with others, and proceed through life, with genuine empathy, with a so – called, healing hearth, or are you confrontational, adversarial, and polarizing? With that in mind, this article will attempt to, briefly, consider, examine, review, and discuss, how these things, coincide, with one’s overall health.

    1. Healing heart: Those who proceed, through life, with a true, healing heart, often, enjoy living, more, and enjoy more moments, than those, who lack this quality! Those who seek to bring people together, for the common good, generally, minimize undesirable, unnecessary stresses, and tensions. When you are happy, you are usually healthier! How will you proceed, to enjoy things more, and look for the good, in people, rather than being, judgmental, and confrontational, towards others?

    2. Positive attitude: How strong one’s will, to live, is, often dictates, his enjoyment, satisfaction, and how, he handles, stresses and strains, and life’s challenges! Are you able to handle disappointments, by converting, lemons, to lemonade? Will you do, what benefits you, by believing in your ability, etc, and proceeding, in a more satisfied, happier, and, this, often, healthier way? If you think you can, you will, and if you believe you can’t, you won’t. However, generally, either way, you’ll be correct, so, which do you think, is the more effective, better way, to live?

    3. Open – mind: There is no such thing, as a, one – size – fits – all, way, of living, and/ or believing. However, those who are able to maintain an open – mind, and consider the possibilities, options, and alternatives, your little struggles, will not become expanded, and, you will consider, the best way, to proceed. When one follows a system, based on overall, wellness, rather than limiting himself, to only, conventional remedies and approaches, often, experiences, far more unnecessary challenges, and issues!

    If you maintain a healthy heart, a true, can – do, positive attitude, and have a real, consistent, open – mind, you will probably enjoy a healthier life! Are you prepared, to do, what is in, your own, best interests?

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    Source by Richard Brody

    Views: 1

  • Why Are Your Customers Not Buying?

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    The messages you put in front of your potential customer once they first discover your business can make all the difference between a sale and a pass, and between a happy customer and a disgruntled one.

    If your customers are not buying, you may be missing one of these five crucial elements.

    Have You Identified a Problem or Need?

    Take the time to learn about the “pain points” or problems people generally have in regards to your specific niche market. Your entire website should have content material that addresses the needs of your target audience.

    People don’t just want to be sold to. They are busy and keen to find out about solutions that work for their problems. By producing this kind of useful content on a frequent schedule, you are putting yourself out there as an expert worth paying attention to.

    Comparing Solutions Side-by-Side

    Your prospective customer will make side-by-side comparisons with similar products. If you show the value that you offer, it can swing their choice in your favor. Tables, index charts, images, features and benefits, customer reviews and opinions, are just the kinds of information they will be looking for.

    Retargeting will keep your products under consideration as they go around the internet searching for solutions. Many top websites allow for retargeting, so your potential customers will see your product frequently as they use the internet.

    Purchasing

    When a customer buys from your website, make sure the online buying process carries forward from the page into a sales receipt they can keep. Also, send an email to thank them for their purchase. Offer support with any customer service issues and don’t offer other items for sale that they’ve already bought.

    Follow-Up and Customer Satisfaction

    You can also add real value by sending hints and tips or a quick-start guide to using the product, and so forth. These little surprise gifts and add-ons don’t cost much in terms of time and effort, but they can have a huge impact in terms of customer satisfaction, their and their long-term loyalty to your business and products.

    Request For Their Money Back

    If you do get a request for a refund within the agreed timeframe, provide it promptly and with courtesy. Do ask for a reason why they want a refund, but don’t demand it. Leave them in your customer email list, but, personalize their offers by not continuing to promote to them the item they have already decided to return.

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    Source by Jon Allo

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  • Alternative Medicine Treatment of Plantar Fasciitis

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    Plantar fasciitis (PF) affects approximately two-million people in the US, of both athletic and non-athletic populations. This condition can be debilitating and significantly affect one’s quality of life in a very negative way. There are few high quality studies on this condition and the most successful treatments. Treatments range from chiropractic care, physical therapy, injections and surgeries. Fortunately this condition can typically be resolved with conservative treatment and lifestyle modifications that can prevent going under the knife. Simply put, plantar fasciitis is a strain with subsequent inflammation of the thick tissue (plantar fascia) and muscles on the bottom of the foot causing heel pain. Plantar fasciitis (PF) is characterized by biting heel/mid arch pain when first bearing weight in the morning, or after long periods of rest. The pain typically subsides within 5 minutes of walking or running, then worsens with long term activity or weight bearing. It is also associated with tired, achy feet at the end of the day and foot cramps. PF is seen in both active and inactive people, and is rarely the result of an acute injury. PF can be the result of several different factors: repetitive overuse injuries, poor fitting footwear, overtraining, structural abnormalities of the foot and improper gait mechanics. PF often becomes a chronic and/or recurring problem if not given the appropriate treatment and follow up care.

    Some contributing factors to the development of plantar fasciitis:

    Structural abnormalities: Plantar fasciitis is very commonly seen with pes planus (pictured left), or flat footed individuals. As you can see, this individual’s medial arch is almost flush with the ground. This can create strain on the plantar fascia. Severe injuries resulting in the need for surgical fusion of the foot can also create strain on the plantar fascia. In these cases of severe structural abnormalities, orthotics are typically indicated. Rehabilitation including foot strengthening exercises, chiropractic manipulation and soft tissue techniques can relieve pain and help to alleviate strain on the tissues and resolve flair ups. We use custom orthotics from Foot Levelers in our office. Using a 3-D scanner, we can have custom orthotics made to support the full structure of your foot.

    Poorly fitting footwear: Wearing improper footwear over time can lead to PF. If a shoe doesn’t fit your foot properly, your gait is altered during any weight bearing activity. This has an effect on the entire kinetic chain and can ultimately cause strain on the plantar fascia. The strength and flexibility of your foot will determine your best type of footwear.

    Overtraining: Can be a huge contributor to PF. What many athletes, weekend warriors and the like tend to overlook is the importance of recovery in their training regimens. If your tissues don’t have optimal nutrition, rest and repair time they start DEgenerate rather than REgenerate. Especially when it comes to long distance running, or quick sprints, the feet have a lot of demand.

    Nerve Impingement: Plantar fasciitis can be a symptom of sciatic nerve impingement. The sciatic nerve is the thickest nerve in your body. It originates from your lumbosacral plexus of nerves typically L4-S1/S2 with some individual anatomical variation. Although this nerve is commonly blamed for all radiating leg pain, it is only responsible for pain along its trajectory down the posterior aspect of the leg and foot. In some impingement cases, the pain can skip the back of the leg altogether and go straight to the foot. Impingement along any portion of the nerve can result in pain, but it doesn’t have to be in the leg. If there is enough impingement along this nerve, any added pressure, say forced dorsiflexion of the foot when standing or walking, can be just the right tension to create exquisite foot pain. Our bodies are always trying to protect our nervous system; reflexively the muscles surrounding the nerve will tighten in an attempt to avoid any further stretch or tension of the nerve. Ultimately, this leads to inflammation of the plantar fascia and the surrounding muscles.

    Other Factors:

    Systemic Inflammation: Though general systemic inflammation is typically not the cause of plantar fasciitis, it will increase your symptoms. For this reason we strongly encourage our patients to eat an anti-inflammatory diet specific to their needs. We also understand no one is perfect or eats perfect all the time, which is why we encourage an 80/20 approach; eat clean 80% of the time and use the other 20% to indulge. Curcuminoids, like those found in turmeric are great to help blot down inflammation in acute cases of plantar fasciitis.

    Alternatives to conservative care:

    Cortisone or steroid injections are very commonly given for Plantar fasciitis. In some really tough cases this can absolutely be necessary to “put out the fire” that is the inflammatory cascade, to get you out of pain initially. We never recommend looking at this option as a cure. Cortisone is a very powerful anti-inflammatory that alleviates pain without correcting the underlying issue, potentiating further injury and recurrent episodes. Another option is surgical intervention. In some cases, surgery is the best option for a particular case. We prefer to exhaust conservative treatment options before travelling down this avenue. A study on an overweight and obese population (43 total) suffering with plantar fasciitis for an average of 34.8 months, were given decompressive surgery to the nerve to the abductor digiti minimi with partial plantar fascia release and tracked over a 4-year period. It was found that 75.6% of patients were in deed pain-free or had only mild pain post-surgery (pain decreased from an 8.5/10 to a 2.5/10). However patient satisfaction post-surgery was only 48%.

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    Source by Ann Barter

    Views: 0

  • Why People Smoke After Sex And Not Before

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    There must be countless scenes in old movies of couples having the celebratory cigarette in bed after sex. In the more subtle days just the smoking scene was enough to imply the unseen steamy activity which had just gone before.

    So why do we see this after sex and not before? The after cigarette implies relaxation, comfort and satisfaction, which is curious because nicotine has nothing to do with these states.

    Imagine the scene with the before romance smoke. Now we have the ashtray mouth, or the smoke enriched hair killing the moment of passion. Maybe the moment of passion would pass, which certainly isn’t a good idea but maybe there is a strongly bio-chemical reason behind it all.

    One cigarette causes a dramatic shut down in your ability to shunt blood to your brain and your genitals for about four hours. This means your nitric oxide levels are about as good as an 80 year old, which translates as a lack of blood and function to your important parts!

    A robust 20 year old may not notice any problem but issues of impotence for men and sexual pleasure for women start to creep in clinically in the mid to late twenties and by the mid-forties studies show that as many as 50% of people either can’t perform or don’t enjoy sex.

    There are a number of issues involved including, alcohol, industrial omega 6 fats, xeno-estrogens from chemicals and soy oils, medications and sleep deprivation, but smoking is virtually guaranteed to create a problem.

    Plus the days of smoking being sexy have long passed and the smell of cigarette smoke would turn off most prospective bed partners.

    So you light a cigarette, and the smoke fills your lungs. Most of the toxins will enter your blood stream and travel through your heart. Those toxins which don’t enter your blood stream just have the sensitive tissue of your lungs to attack.

    From your heart the toxins travel via arteries, to arterioles, and right down to capillaries. The toxins cause these tiny blood pathways to constrict, and it is these small pathways which supply blood to your entire body.

    There is no upside to this restricted circulation, only limited blood flow, nutrient transport and diminished waste removal. So you system starts to look like New York during a garbage strike, instead of a super fast autobahn. And a disturbed system this is certainly not how you want to feel in a tender moment.

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    Source by Ian Newton

    Views: 0

  • Should Marriage Coaching Or Family Therapy Be An Option For Your Marital Problems?

    Should Marriage Coaching Or Family Therapy Be An Option For Your Marital Problems?

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    In an article released by the Journal of Marital and Family Therapy, customers of marriage and family counselors from over a dozen states reported on their experience with family therapy.

    The findings suggested that marriage and relationship counselors treated a large range of concerns in relatively short-term fashion. It said that couples therapy and marriage coaching are briefer than specific treatment, which customer satisfaction and practical improvement are rather high.

    Particularly, of customers from over 500 marriage and relationship counselors in over a dozen states:

    – Over 95% rated services outstanding or great

    – Over 90% would recommend their therapist to a buddy

    – Over 90% would go back to the very same therapist in the future

    – Over 90% stated they were assisted in dealing more effectively with problems

    – Over 90% were generally pleased with the service they got

    – Over 95% got the kind of assistance they wanted

    – Almost 75% indicated enhancement in children's behavior

    – Just under 65% reported enhanced physical health

    – Over 95% were pleased with the amount of assistance they got

    – Just under 55% reported improvement in operating at work

    – Almost 60% revealed enhancement in kid's school efficiency

    [NOTE] Excerpted from "Clinical Practice Patterns of Marriage and Family Therapists: A National Survey of Therapists and Their Clients", Journal of Marital and Family Therapy.

    While the above research study supplies raw information that supports the efficiency of marital relationship and household counseling, a very interesting conversation on the question, "Does Marriage Counseling Work" from a public forum devoted to this subject offers a less medical, but still positive view .

    I found that what seems to be an extremely sincere and frank conversation among couples, "who've been there," the response to the question of whether marriage counseling works is a favorable one.

    Will Marital Therapy Work for You?

    Regardless of the studies and viewpoints which seem to support the question of, 'Does couples therapy work,' there are those who question its effectiveness.

    Previously I had a discussion on 'what's going on today with males and how the men actually feel about close relationships and what turns the men on about women.'

    This got the subject going on the science of marital therapy is being studied in excellent detail these days. Research is showing that it is not as reliable as individuals believe that ladies seem to get more from it than men.

    Surely there are times when it may not have a long-lasting result on the couple's marital relationship.

    What type of couple gets the most from couples therapy? The response is young, non-sexist, still in love, open couples.

    Which couples get the least after finding what seems to the best marriage advice?

    Some factors that can make couples therapy not successful consist of couples who wait too long before seeking assistance. I mean that typically one or the other is set on getting a divorce and is closed to any suggestions that may save the marriage.

    It appears that couples who seek relationship healing or marriage coaching due to the fact that they want their relationship to work are more likely to prosper with marriage therapy.

    Many Do Benefit

    Yes, they will benefit more than those who enter into couples counseling with the (maybe hidden) reality that they really more deeply want out of the relationship.

    Again as the Course in Miracles further states, "It is still up to you to choose with truth or with illusion. Remember that to choose one is to let the other go."

    When thinking about best marriage advice, it's hard not to wonder whether seeing a marital relationship counselor will actually work.

    An honest marriage psychologist would agree that the inspiration of a couple might be the single most crucial aspect in identifying the success of marital therapy.

    It's not likely that even a fantastic counselor would be able to conserve a marital relationship where one spouse really doesn't want to put in the effort for relationship healing.

    The best marriage advice you find from a marriage therapist can most likely help a couple who are utterly devoted to making their marital relationship work.

    (I like to often suggest seeking out the web for more helpful material on things like should you separate or divorce now instead of trying to fix a broken a marriage or love relationship?)

    To success in healing and finding happiness!

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    Source by James Nussbaumer

    Views: 0

  • How Art Can Heal You

    How Art Can Heal You

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    A person when they are drawn to an artwork is experiencing either an awakening to the feelings of what they see or they are analysing for details in making sense of things. To express oneself to the creativity of being authentic and original is to experience true happiness as it has for most artists and the everyday people. Today stress has become an expected living condition for most people and many are unaware that they are slowly deteriorating in boiling water like a frog who is unconscious of its environment. The human mind is like an operating system and we store many of our memories and experiences in our subconscious mind therefore never realising that we are repeating a pattern or never understanding why we react a certain way when in fact we wish we dealt with matters differently.

    Since starting on my artistic journey in my living room a few years back I have come to realise that art is more than just a hobby, it can actually be a new way of life and that we are allowed to express our innermost frustration and fears that hang on our shoulders like a shadow of uncertainty. A simple thing like colouring in books and prints are now becoming a new found stress relief and according to researchers who have recognized the healing traits of art for years, say that today art is used to help people in order to express themselves when they’re sentiment and it is too difficult for them to put their emotions into words, most likely when they’re faced with a cancer diagnosis. Now when seeing colours in flowers and plants for inspiration it gives me a feeling of gratitude to what nature is quietly offering us, more than an aid for oxygen supply but a mark for attention in times of stress. The whole idea of meditation is to bring the mind to a focus point where the nerves are trained to not react to the internal dialogues and external forces thus strengthening the frontal cortex from reacting to stimuli and instead take a better course of action. Painting and colouring do for this very reason give you the same result. Observe the traits and characteristics of most painters and artists, you will see that in a general we are calm and are less prone to neurotic outburst of emotions. Some of us do practise a healthier lifestyle and it is a privilege for me as an artist to inform you that we are all not on drugs and substances and that the use of art can in a way be beneficial for anyone who require to relax and unwind.

    A habit once formed is not easy to break however with the right intention to change and move forward you will find that replacing an addiction or substance with a more therapeutic action such as colouring in or painting, it can give you the same feeling of satisfaction. As difficult and impossible this may sound, at first, you will never know until you try it. The secret to becoming a healthier and successful artist is to find what inspires you to create when observing nature and beautiful surroundings but if you have never touched a paint brush then start with the basics of colouring in or make a collage from gluing seashells on a canvas. Either way, art is subjective and my theory is if it makes you feel happy and gives you a sense of achievement from creating something out of nothing then you truly are an artist.

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    Source by Julie Rekha

    Views: 0

  • Questions Are the Key to Success in Business and Life

    Questions Are the Key to Success in Business and Life

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    It was Kipling who gave us what was perhaps the greatest advice for business success and, in fact, success in life that has ever been given. He told us the key to success in all areas when he said “I had six honest serving men. They taught me all I knew. Their names were: where and what and when and why and how and who.”

    The late great Earl Nightingale suggested we add two more friends to this group. They are, which and if.

    Whether you are seeking to find ways to increase sales or control and reduce costs, questions are the key. Whether you are striving to improve your customer service or the quality of your product, or your life, questions are the key.

    Asking the questions and developing the answers are the keys to any and all success you will have in business and in fact life.

    Questions like:

    If we do this, what happens?

    Why do we do it this way?

    Why don’t we do it this way?

    Who else can we sell to?

    Where else can we get this?

    What can we do to reduce costs?

    What can we do to improve productivity?

    What can we do to improve quality?

    What can we do to improve our service?

    How else can that be done?

    How can we do it better, faster, cheaper?

    How can we improve quality, service, and profits?

    How can we cut costs?

    If we do this, will we improve quality?

    If we do this, will it improve service?

    If we do this, will it increase profits?

    Which provides us with better quality?

    Which is best for our customer?

    What do we get in return for this cost?

    Who else can provide what we need?

    Why are we paying that much?

    Why do we not deal with another company?

    Why are we dealing with them?

    How many other bids have we gotten?

    What if?

    How can we replace that with equal or better quality for less?

    What are other companies charging for that product or service?

    What are other companies paying for that product or service?

    Will this process or step add value to our product or service or does it produce added profit?

    When would this investment pay off?

    You see my point I am sure. You must ask questions and seek out the answers. You must also justify the answers.

    You must never stop asking. If you are not continuously asking the questions and reacting to the answers, you are either assuming or stagnating. Either one can be deadly to your business.

    You must review every phase of your business. You may be very surprised when you see how little effort it will take to find huge savings and to make major improvements in how you conduct business.

    You can always improve how you do things. You must find ways to conduct business more efficiently, eliminate needless steps, improve quality, increase productivity, reduce errors, increase sales, ways to increase profit in a business, reduce expenses, and control costs.

    Let me give you one small example of how an assumption proved to be very costly at one company. One of the many products this company offered was a holiday label strip. This was simply a strip of peel off labels to affix to holiday presents showing “to” and “from”. Banks around the country would buy them and give them out one strip at a time to their customers around the holidays.

    For years this company shrink wrapped these in packages of 250 and sold them in a minimum quantity of 1,000. The shrink wrapping was time consuming and costly. I asked them why. Why did they need to be shrink wrapped? How did they know if this was important to the customer? What, if any, difference did packaging make to their customers?

    They asked the questions and found the answers. The answer in this case was that the customer either couldn’t have cared less about the packaging or did not like the shrink wrap as it simply meant more work for them to unwrap. After years of doing it the way they always did and assuming that was what the end user wanted, they found out differently. They now bulk package. They save between $20,000 and $30,000 per year and their customers are either happier or neutral about this change.

    Did this company sacrifice quality in any way to save money? No, they improved productivity, improved customer satisfaction, and, by doing so, improved profitability.

    Ask the questions. They are the key to the door of improvement.

    You should constantly be reviewing every area of your operation to seek ways in which you can improve. Use common sense. From office expenses to customer service, from distribution and production to quality control and shipping, you will be shocked at how little effort it will take to improve your operations, reduce waste and redundancy, and realize huge savings.

    From the way you sell things to the way you buy things, it is up to you to improve things. Improvement is always possible in everything we do.

    You possess the greatest power ever created and it sits right between your two ears. You own it, free and clear. All you need to do is put it to work.

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    Source by Derrick Welch

    Views: 0

  • Customer Satisfaction Management

    Customer Satisfaction Management

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    General understanding of consumer satisfaction or dissatisfaction is the result of differences between consumer expectations and performance perceived by consumers. From the various definitions of consumer satisfaction that have been researched and defined by marketing experts, it can be concluded that customer satisfaction is a behavior response consumer in the form of after-purchase evaluation of an item or service that they feel (product performance) compared to consumer expectations.Consumer satisfaction is very dependent on the perceptions and expectations of consumers themselves. Factors that influence consumers’ perceptions and expectations when making purchases of goods or services are needs and desires felt by consumers when making purchases of goods or services, past experiences when consuming these goods or services and experiences of friends who have consume these goods or services and advertising.In a competitive environment, an indicator that can show customer satisfaction is whether the consumer will buy back and use the product in the future.

    Customer needs are fulfilled is one of the factors forming Customer Satisfaction (Customer Satisfaction), in addition to other factors related to Customer Service. And this customer satisfaction is what we need to ensure the continuity of our business. Aspects that can affect customer satisfaction effectively [13], namely:

    1. Warranty costs. Several companies deal with the warranty costs of their products / services through a percentage of sales. The company’s failure to give satisfaction to customers is usually because the company does not provide guarantees for the products they sell to customers.

    2. Handling of complaints from customers. Statistically this is important to note, but it is often too late for companies to realize it. If complaints / claims from customers are not immediately resolved, customer defections cannot be prevented.

    3. Market Share. It is a matter that must be measured and related to company performance. If the market share is measured, then the quantity is measured, not the quality of the company’s service.

    4. Costs of poor quality. This can be of satisfactory value if costs for customer defect can be estimated.

    5. Industry reports. There are many types and industry reports, as stated by J.D Power in Bhote, which is the report that is the fairest, most accurate, and most eagerly made by the company.Guiltinan [14] argues that one of the benefits of customer satisfaction is that it can increase customer loyalty, as shown in the figure below

    Customer satisfaction is an emotional response to the evaluation of the consumption experience of a product or service. Kotler defines customer satisfaction as the level of one’s feelings after comparing the performance (or results) that he feels compared to his expectations (Kotler, Philip, and Garry Armstrong, 2005). Basically, customer satisfaction includes the difference between expectations and performance or the results obtained.

    According to Kotler [1], satisfaction is feeling happy or disappointed someone who appears after comparing between perceptions or impressions of the performance or results of a product and expectations. So, satisfaction is a function of perception or impression of performance and hope. If the performance is below expectations, the customer is not satisfied. If the performance meets expectations, the customer will be satisfied. If the performance exceeds expectations, the customer will be very satisfied or happy. The key to generating customer loyalty is to provide high customer value.The relationship between customer satisfaction and loyal customers is disproportionate [2], for example, customer satisfaction is ranked on a 1-5 scale, namely:

    1. Customer satisfaction at a very low level (level 1), most likely customers will move away from the company and speak ill of it.

    2. Customer satisfaction at level 2 to level 4, customers feel somewhat satisfied, but it is still possible to move when a better offer appears.

    3. Customer satisfaction at level 5, customers are very likely to buy back and even disseminate good news about the company.

    High satisfaction or satisfaction creates an emotional bond with the brand or company and is not only fixated on reasonable choices.While satisfaction according to Kotler and Armstrong (2001: 9): Consumer satisfaction is the extent to which the assumption of product performance meets the expectations of buyers. If the product’s performance is lower than the customer’s expectations, the buyer is satisfied or very happy. According to Zeithaml and Bitner (2000: 75) the definition of satisfaction is: Consumer response or response regarding fulfillment of needs. Satisfaction is an assessment of the features or features of a product or service, or the product itself, which provides the level of consumer pleasure related to meeting consumer consumption needs. Consumer satisfaction can be created through quality, service and value.

    Customer expectations are believed to have a large role in evaluating product quality (goods and services) and customer satisfaction. Customer expectations basically have a close relationship between determining quality and customer satisfaction. Customer expectation always exists because of four things (Kertajaya, 2004):

    1. Individual Need or individual needs

    If your customer already has high demands, then his expectations are definitely high too.

    1. Word of Mouth

    Customers can have certain expectations because of other people’s stories. Other people’s stories are often seen as references.

    1. Past experience or past experience

    People who already have good experience in the past will be able to receive services at least the same as they used to be. If not, he will be disappointed.

    1. External communication or external communication

    It is an attempt by the company to promise something to customers in order to attract customers.

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    Source by Yufi Priyo

    Views: 0