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Tag: Satisfaction

  • Internal Customer Service: Guidelines for Suppliers and Contractors

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    Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customers – those people within the organization that service us – as internal customers and who we service as internal customers. “There is a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services. It is almost impossible to provide good external service if your organization is not providing good internal service.” R. Zemke and K. Anderson, Delivering Knock Your Socks Off Service, 1981.

    And it’s not just about internal customers within the walls of your organization, it’s also about those arms-length internal customers and customer service providers – suppliers and contractors – those people who either supply your organization directly or come into contact with your external customers, directly, as your representative. These suppliers and contractors should be considered an integral part of your organization and the service they provide should be measured as accurately and frequently as you measure the service level you provide.

    To my mind, servicing others, whether internal or external (customer, supplier, colleague, peer, supervisor, contractor), should reflect the values of your organization and the process to retain the best customers – again, whether internal or external – can be applied across any of these groups. Suppliers and contractors should be selected and retained based on their commitment to servicing your customers – and your employees – as you require them to be serviced. Although you do not ‘own’ these suppliers and contractors, you have the right to demand the equivalent level of service you provide to your customers. When selecting your suppliers and contractors, or measuring the ones you currently are associated with, the following guidelines may help ensure that internal service meets the standard.

    Recruit suppliers and contractors as you would your employees.

    You should be seeking out the best person for the job, the high performer who will be able to deliver on your business expectations and drive up results for your company. Why not utilize some of the recruiting tools you use when conducting a search for an employee? Think about it. You will be paying this supplier or contractor to perform services for you or your customers so you should expect them to be of the calibre you expect from a new employee. Consider requesting a resume of their qualifications and experience, customers they have serviced, certifications that may be required, and if available, customer testimonials. Interview them in a similar fashion to the way in which you interview for employees. Check their references and make sure you put in place a contractual arrangement that clearly documents what you expect from them and what they can expect from you (this is just another version of position profiles and expectations for the role).

    In these cases, you are seeking high performers capable of servicing both your customers and your employees. And you have a responsibility to provide them with the information, resources and possibly, tools, they will need to service both these groups accurately and professionally.

    Provide clear expectations of performance.

    Even if your suppliers and contractors have worked with your organization for a long period of time, it is critical to periodically review your expectations of their role and how you expect them to service your customers. Customers are retained because they have developed a good relationship with their supplier and any contractor or supplier who is dealing with your customer directly, is seen by the customer to be an employee of your company, and hence; representing your company.

    When I was a general manager for an energy distribution company, one of our contractor service technicians accidentally cut the customer’s phone line. The first issue for the customer was, of course, the cut phone line and the inconvenience associated. The second issue was that the contractor apologized but told the customer he would have to call our company to secure satisfaction regarding the cost and inconvenience of having the line repaired. The third issue was the response the customer received from the Branch Manager when he called our company office to complain. He was told we were not responsible since it was a contractor that had cut the line! Yes, I too, was shocked when the customer got through to me to complain and told me what the Branch Manager had said. Even more distressing was the fact that the Branch Manager defended his position when I called him about the complaint!

    No doubt we did not clearly identify to our contractor our customer service expectations. To me, they were simple. Apologize to the customer, call our office immediately to request a solution and then work with the customer to get the solution implemented. Simple to me but certainly not to our contractor or, I quickly discovered, to my Branch Manager.

    So my next step was to build a contractor customer service agreement and develop a customer service training program to implement with both our employees and our contractors. We then implemented it across my region. We still had customer service issues with both our contractors and our employees, periodically,but this was a great first step.

    Conduct frequent performance reviews.

    Providing your suppliers and contractors with regular, specific feedback will not only give you confidence that they are meeting your needs but will also provide opportunities for them to discuss any customer service challenges, issues, or problems with you before they result in lost customers. These regular reviews should be part of the contract between you and the contractor and they should be implemented on schedule. During these reviews you should include their primary employee contacts to ensure all partners are clear about the issues and able to participate in developing the solutions. This secures commitment to the solutions.

    Reward and recognize customer service excellence.

    At a minimum, providing them with a reference signifies that you are pleased with their customer service performance. But, without a doubt, the best reward for suppliers and contractors is securing more work from you.

    Following these guidelines will go a long way to ensuring alignment between your company, your employees and your suppliers and contractors – to the business goals and strategy. All sectors can then be focused on delivering the expected level of customer service to the customer base you want to retain.

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    Source by Donna Stevenson

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  • True Love Needs to Be Tested Before it Can Claim to Be True Love

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    Showing True Love:

    Love is not a mere emotion. Instead, true love requires an action that can demonstrate that love. Affection is an emotion that is only one ingredient of love, but emotions fly back and forth with situations and hormones.

    I recently watched a movie where a guy was broken up from his girlfriend and came into his apartment to find a supermodel taking a shower in his bathroom. His physical cravings ragged with desire for physical pleasure and the temptation was strong because his girlfriend had already broke things off with him anyway. He truly loved his ex-girlfriend and fled from the sexual temptation he was experiencing and immediately called his ex-girlfriend on the phone in order to refocus his attention back toward faithfulness. One of his first statements to her on the phone was, “I didn’t realize how much I love you until just a couple minutes ago.”

    It Takes Follow Through:

    After the phone call was over the supermodel continued to seduce the guy, but because of his situation he was unable to leave. Her continuous physical advances only intensified for several scenes until eventually he was able to change the situation. In most movies the guy eventually gives in and falls to the temptations that pursue him. In the end he apologizes and is accepted again by the one he claims to have real love for.

    I am infuriated by the lie that is spread through scenes where someone gives in to sexual temptation and then claims to have true love. The reality is that the one who forgave the sinner and accepted the sinner back is the one who is demonstrating true love.

    I was very excited to find a scene that emphasized true love through a demonstration of faithfulness. The most powerful part of his faithfulness is expressed in the fact that the one he truly loved was not showing love back to him.

    True love does not happen at first sight. Love does not become true until it is tested and only then does the heat impart into that love strength like tempered steel.

    What is Testing?

    There is a very important message to learn here that I hope you pay close attention to. The test of true love is NOT a test to see whether or not your love for someone is true. The test is a step of the process that takes mere affection and makes the love become true.

    Many people will experience affection and then later lose the emotions and say, “oh well, I guess I was wrong and the love wasn’t true like I thought it was.” Then they give up and move on to the next “true love” and eventually fail again and keep trying on new relationships for size. With this strategy you will never find true love because true love is only found on the other side of faithful follow-through.

    If your heart desires true love then you must wait until the affection of your first relationship is gone and then force yourself to remain faithful even if it takes your whole life. Then your love will eventually be tempered into true love that will fill you with satisfaction that is millions of times more awesome than all the other weak loves put together.

    Trust me, It’s worth it!

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    Source by David Josh Burns

    Views: 0

  • The Importance of Excellent Customer Service

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    Having excellent customer service is vital for the success of any business. The level of satisfaction of a customer reflects the services he or she received, which also stands for the grade of the business.

    A disenchanted customer does not necessarily mean the business or the services received are a failure. The business may not have done something to make their customers fume at them, but something related to the business or service made that person mad.

    So to make things easier for businesses, companies are willing to extend a helping hand by teaching excellent customer service. They have personnel who can teach your organization how to be the best in all of their tasks.

    A happy customer will always come back to your organization, which helps a lot in promoting your line of business to others. People often look for good treatment over good service.

    Some people want their emotions in check, which businesses should consider highly since customers deserve to get their money’s worth. According to online website Forbes, “Words alone are very powerful and they a big influence what your employees and customers think. If you don’t set both of these groups’ expectations up front, your company will never be able to excel in customer service”.

    Encouraging feedback within your organization is also a good call to make because not only do you foster openness, you also make others believe that you are there for their best interests. The article added that mistakes should be admitted. “Once you admit it, the customer will be happier”.

    Following what the customer wants and needs while looking out for what’s best for your company ensures success on different levels. For one, excellent customer service is just beyond the horizon. It seems so hard to pull off but in reality, all you need to do is call experts for the job.

    Even big corporations need someone to teach them the ropes in handling people. That’s why experts are invited to give talks to even big bosses who may need a refresher. Since times change, the wants and needs of customers have also changed.

    Have someone teach you people handling. Having a good customer relationship is where all good things stem from. Whether it’s an online or offline business, with or without direct physical contact between client and service provider, experts can provide you with all the information in providing expert and excellent customer service.

    They know that times are changing pretty fast and can make sure that things will positively in place for you. The world is growing and so are their needs and wants. They have to be addressed so they have something to look forward to whenever they come back to avail a business’ services.

    The right step is always the next. No matter how complicated things may be, the customer is always right. To facilitate them more, to be tagged as an organization that practices excellent customer service all the time, the proper organization should be hired for the job.

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    Source by Rhonadale Florentino

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  • The Importance of Proper Sales Techniques

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    The success of any business can be directly related to the quality of its staff and the ability to meet any consumer demand. When your business struggles in this regard it helps to identify the areas of inconsistency which can result in the loss of consumers due to employee negligence. To avoid this unfortunate turn of events with your own company, it is necessary to identify the many factors influencing the importance of pursuing proper sales techniques.

    Factor I: Building Consumer Relationships

    One of the greatest mistakes amateur sales associates make is focusing on the drive to make a single sale form a single individual. This short sighted strategy may help in improving sales numbers in the short run but will provide no value with developing future success. The first factor influencing the importance of sales management skills is found with building consumer relationships overtime. Whether you run a store or an online website, pursuing a relationship with your client will help to secure greater sales as well as develop the best form of marketing, positive word of mouth.

    Factor II: Enhancing Selling Ability

    If you were to provide any employee with the opportunity to work with a consumer eager to invest in a product you will develop a high level of sales success. The true skill or value of an associate is to have the ability to work with consumers who may not have this interest yet still make a purchase after working with your employee. The selling skills of an employee staff often represents the financial success the company has displaying this factor of importance with enhancing selling ability.

    Factor III: Problem Solving

    When a customer discovers a problem with a good or service it is often easy to lose their business to a competitor in a short period of time. If a customer contacts your company with a problem it creates the possibility of salvaging your relationship by resolving the problem and enhancing consumer satisfaction. When your sales staff can utilize the sales management skills of problem solving it will boost your business success, marking the importance of this factor in relation to proper selling techniques.

    Factor IV: Revenue Development

    The final factor of importance identifying the need for proper selling skills is seen with the value of revenue development. Every business relies on the resources of revenue development so the elements of building consumer relationships, enhancing selling ability and efficient problem solving will all help in keeping consumers and meeting this high demand factor.

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    Source by Peter McKeon

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  • The Advantages and Disadvantages of Being Wealthy and Successful

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    As far as I know, almost everyone wants to become wealthy and successful. Being wealthy and successful allows you to lead a comfortable life, buy anything you want to buy, do whatever you want to do and many others. However, it also brings you some disadvantages. Below I will explain them in detail.

    Advantages

    There are countless advantages and I will introduce three major ones.

    1. Wealth and success can guarantee you a high quality life. Many people are pursuing wealth and success because of this reason. Being wealthy means having a lot of money. So you will not worry about matters which are related to money. You can receive the best education, afford the best healthcare and buy anything you want. Besides, you will never worry about your work because you have enough money to feed yourself. In a word, you will be fully satisfied with your life and love your life.

    2. Being wealthy and successful can make you more confident. If you are a successful man, you will find that many people respect you and then you will have a feeling of victory. This will make you much more confident and your confidence and aura will be embodied in your life and work. Moreover, your accomplishments can also give you confidence and satisfaction. Some accomplishments can not be easily achieved but you are able to achieve them. Then, you will receive appreciations from other people.

    3. If you are wealthy and successful you may consider doing some charity work. There are many poor and helpless people around the world. Maybe you want to help them out before but do not have enough money, so when you are rich, you can achieve your desire. Doing some charity work can make you happy, contented and delighted.

    Disadvantages

    Being wealthy and successful does have some disadvantages.

    1. It is hard to know whether your friends or partners are interested in your money or not. When you have gained wealth and success, many people are willing to make friends with you. So you will not know who your genuine friends are.

    2. Perhaps you will be an open target for kidnap or blackmail. If you have much money, some lawless person may plan to kidnap you or your relatives to earn some money.

    Although there are some disadvantages, being wealthy and successful is still an attractive thing. Everyone can gain wealth and success as long as he tries his best to work hard.

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    Source by Sharon R Chen

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  • Top Network Marketing Company – Why Are the Products So Expensive?

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    I’m sure you’ve heard this question before, Why are top network marketing company’s products so expensive?

    This is one of those ever-present questions that networkers and direct sales people will continue to encounter (probably) forever–and there’s always more to it than meets a simple answer.

    One key is not to side-step it. There are good and genuine reasons for legitimate, premium-priced products–and of course there are over-priced ones as well. Honesty is best, as always, and I’ll endeavor to give you the general truth with my answer to the question.

    Special Products at Special Prices

    First, the products available through top network marketing companies sales and distribution model are mostly what are called “specialty” items. They are higher priced products to begin with, having more costly ingredients and more complex designs or formulas; they are simply more expensive to make and package. Some well-known non-network marketed examples are Clinique makeup and fragrance products, Apple computers, iPods and iPhones, Armani clothing, Mercedes and Lexus automobiles.

    Unless you’re dealing with a scheme or a scam, these premium products outperform their cheaper, off-the-shelf counterparts, giving consumers more and better benefits. Since they have greater value, they cost more.

    If these products are being outsourced by the networking company (produced by a “third-party” vendor/supplier), they tend to be manufactured in smaller production runs that do not allow for all the optimal low-cost advantages of buying and making in the high volumes mass-marketers enjoy. The manufacturing processes are more complex and exclusive. The profit margins are higher. This results in a higher quality product with more attention to detail and quality control.

    The reason manufacturers and marketing companies select network marketing and direct sales is because these higher-priced products are of higher quality, and they therefore require special methods of distribution and sales.

    Simply put, they cannot compete with the lower-priced, lower quality “commodity” products, which are sold based mainly on discounted mass-market pricing and brand awareness alone. Think Wal-Mart and Costco.

    Specialty products are “education-intensive.” They need greater explanation; for example, what formula, ingredients and/or processes makes the product more expensive than those mass-market goods available through direct response marketing (such as the Internet and mail-order) or retail chain store sales. Many require demonstration.

    Mass-market products depend on advertising, promotion and merchandising at “point-of-purchase,” all of which are required to get consumers’ attention, let them know the product exists (to create “trial” especially if it’s “brand” new), and to give them enough compelling reasons to purchase and keep on purchasing.

    Going head-to-head with nationally advertised products, many to most of which are heavily discounted and sold at the lowest price possible, is a tough game for just about all smaller businesses to win. Imagine trying to sell vitamins or nutritional beverages or “prestige” cosmetics against a major manufacturer selling through Wal-Mart, or a natural toothpaste against a tube of Crest® through Kroger or Publix supermarkets.

    Specialty products are perfect for the person-to-person, information-rich education, demonstration and service oriented methods of network marketing.

    And that’s where the important second aspect of network marketing’s “higher price” comes in: the added value which you as a “distributor” add to the specialty products you sell.

    Added Value Added

    Network marketing and direct sales representatives add significant value to the product they sell and they are well paid when they do so successfully.

    We reach consumers with the awareness of new products and services that ads and merchandising–no matter how persuasive or promiscuous–would not be able to reach out and touch. And by virtue of our one-on-one, personal relationship with these buyers, we appeal to them with a level of trust and service no mass-market, retail product advertiser could hope to compete with.

    The extraordinary level of service Network Marketers provide is not available when buying through mail order or retail outlets. It is a real and tangible benefit, part of the product’s value–and its price.

    For example: Someone tries a network marketing anti-aging health product. It’s personally presented for them–either in person or via mail–with a host of educational material about the product: scientific studies, article reprints, even books or tapes explaining how the product was made, how to use it, its unique features and its benefits.

    Within one to two days, the network marketer again contacts the person to follow up, asking how they are doing, checking to see that their customer is following use directions properly, make recommendations, etceteras. These service calls continue daily, bi-weekly or weekly until the customer is satisfied and happy.

    The network marketer will also continue to send informative and educational material such as updates from scientific literature. He or she will also let the customer know about other products the company offers that this particular customer with his or her unique needs and wants might also enjoy.

    This is an extraordinary level of service that is a real and tangible benefit for the consumer. This kind of personal and knowledgeable attention is not available when buying through the Internet alone, or mail-order or most all retail outlets. It is one of the things network marketers are paid for and it is part of the product’s value–and its price.

    Are there cases where the above education and service are not offered? Of course.

    Are there products that do not have special ingredients or qualities that support a higher price? Sure.

    And are there times when a network marketed product is simply more expensive to pay for the multiple-level commission structure? Yes.

    Back in the early 1950s, a dog grooming service was opened in New York City to serve people living in the exclusive Park Avenue, 70th and 80th Streets area. They charged $25 to shampoo and clip a dog. They had no customers. Then they jacked-up their prices to $250 per visit–and were an instant success. The Cadillac Seville, when first introduced in test-market showrooms priced at under $10,000, bombed; at $14,000 the very same automobile became an instant best-seller.

    Value is a perception. The relationship between quality, benefit and price, i.e., value, is in the mind of the consumer-beholder. Businesses price goods and services according to what the market will bear. Successful marketers come up with just the right mix of value-benefit-price.

    The majority of network marketing direct sales products are of the genuine higher-quality variety, not available in stores, special in ingredients, design and making.

    Most offer the convenience of in-home or on-line ordering and to-the-door delivery. They are also special in terms of…

    Marketing and Customer Service

    The network marketing “sales person” adds value to the product through his or her education, service and sales to the customer.

    All of this has its price. And according to consumer trends and the explosive growth of network marketing direct sales companies and their products worldwide, more and more people every day think it’s worth it.

    What’s the truth about the price of products offered through network marketing? Are they too high? And if so, why?

    The full answer to this one is complicated. If you need a short one, mine is:

    High? Usually, yes.

    Too high? Sometimes… yes, but generally no.

    So, if they are high, why? Let’s start with looking at what kind of products we’re really talking about here.

    The Truth is, Specialty Products Cost More

    Network marketing is predominantly a “specialty products” business: The products we sell most often tend not to be the type you’d find in supermarkets, drug stores or any other mass merchandiser. They are not the kind that combines the lowest possible price for the least acceptable level of quality. For a conventional retail parallel, look at the products in a natural or health food store, beauty salon, boutique or upscale department store.

    Specialty products cost more to make. The ingredients are unique and high quality and production is low quantity–the amounts manufactured usually are not great enough to take advantage of the economies of scale enjoyed by big-time, high-volume, mass-market producers. So these products more expensive–both to make and to buy.

    Also, specialty product makers usually cannot depend on major advertising to increase sales: they don’t have that kind of money. So they have to use more expensive forms of distribution, such as small, individual retail outlets whose profit margins are higher than mass-market stores and chains.

    Profit Margins and Markups

    Here’s an example: a discount chain drug store might be able to markup a bottle of vitamins that normally sells for $3.00 wholesale for less than the normal 33 percent retail profit margin. And, because they buy in large volumes, they’ll get the product for less than $3.00 to begin with.

    A natural or health food store might buy that same product at the full $3.00 wholesale price, and use a markup of 50 percent to get their full 33.3 percent retail profit margin.

    To the consumer, buying at retail, here’s the difference: $3.99 at the drug store and $4.50 at the health food store.

    And then there’s “what the traffic will bear.”

    There are sexy boxes of imported chocolate that go for $38.00 each, and poly-bags of 50 mini Reeses Peanut Butter Cups you can get for less than $3.80. If your taste tends towards expensive, you’ll generally pay more–in “margin” percentages to middle-people and in total dollars.

    Let’s look at a comparison of one single product offered through the conventional manufacturer-to-retailer distribution system and the exact same product sold through network marketing.

    $$$ From Conventional Manufacturer to Consumer

    We know specialty products cost more to make; again, the ingredients are unique and high quality, and the production is low quantity, so they are simply more expensive.

    Manufacturers speak of “Cost of Goods” (CoG): that’s the figure that a product costs the company to make, including overhead, ingredients, packaging and labeling, sales commissions (such as broker’s fees), etc.

    The very minimum a manufacturer needs to sell that product for is double, or a 50 percent margin. Considering that most competitive businesses operate on a six percent pre-tax profit, that leaves them 44 percent to pay for everything else. So, the $2.00 CoG product they make, they sell for $4.00.

    Now, some manufacturers sell direct to retailers–not many, but a few do, and when they do, they’ll take a higher profit margin to pay for the Cost of Sales (CoS).

    However, most manufacturing companies deal through distributors, who charge for warehousing, shipping and selling the products to retail stores. Normal wholesale is a 25 percent markup, which you get by multiplying the purchase price–plus freight if not included–by 1.33. So, our $4.00 item would be sold by a wholesale-distributor to the retailer for $5.32. (Again, plus or not freight costs which can run 10 to 15 percent additional.)

    To achieve a 33.3 percent profit margin, the retailer has a 50 percent mark-up–or higher. Our $5.32 product ends up on the shelf at $7.98.

    Now, this is the minimum scenario–not what normally happens except in the more strongly competitive markets. It’s not the least bit unusual to find the manufacturer selling that $2.00 CoG product for $5.00 or $6.00… the distributor working on 35 percent instead of 25 percent… and a retailer – especially from a specialty market segment–look for a 50 percent profit (i.e., a 100 percent markup), instead of “only” one third.

    And if all of that were true, the retail price of the product through that sales and distribution system would be more like $14.95.

    $$$ In Network Marketing Direct Sales

    Let’s work this one backwards (because that’s how most of the numbers are figured for your commissions).

    If the networking company’s product sells to consumers for $15.00 it will have an average retail commission to the networker of from 20 percent to 40 percent. So, using a 30 percent retail commission, the company’s “wholesale” price to the mlm distributor will be about $10.50.

    Let’s say that your company pays out a full 50 percent in “downline” or organizational commissions. That means that the company’s lowest from-the-warehouse price for the product would be half of wholesale, or $5.25.

    That’s right in the ballpark for specialty manufacturing, distribution and sales.

    It’s a Question of Value

    There is also a greater value, beyond the “specialty products” issues of ingredient quality, cost of manufacture and so forth and that’s the education, information and service delivered by the person-to-person distribution network.

    Learning the product’s proper use, additional uses, history, all about the ingredients, etceteras, is all part of its value. And products offered through word-of-mouth network marketing have more of this “added value” than any others.

    This last point begs the question:

    “Are products purchased through network marketing higher priced to make up for the compensation or commission payments to distributors and their networks?”

    Can they be? Yes.

    Are they… usually? No and Yes.

    In an authentic, intelligent, sincere and sensible network marketing direct sales company, one that’s well-managed and directed… a company that understands that the financial health and well-being of the men and women in the field MUST lead their mission, decisions, strategy, policies and procedures… no.

    But that new ostentatious corporate headquarters in the prestige location… corporate jet… an army of “distributor service” personnel… rock concert “conventions”… $50,000 “big name” keynote speakers… resort vacations and incentive cruses to exotic locations paid for by the company… luxury car allowances… are all expenses that need to be paid for. Where does that money come from?

    Directly (in terms of potential commissions that will not be paid out to people) or indirectly (in over-priced products and/or inflated charges for marketing materials, self-replicating websites, business building tools and trainings), the money comes from only one place… the men and women in the field.

    “So… do network marketed products cost more?” Sometimes yes and other times no.

    Can they be more expensive than similar items of equal value offered in a conventional market such as a retail store? Yes, they can.

    In fact, you can find numerous examples of both conventionally retailed products and networking products of similar sizes, shapes and qualities at prices that vary by as much as 30 to 40 percent or more.

    The only sure rule in product pricing the world over is, “What the traffic will bear…” No matter what distribution and sales route the product travels. It’s not so much a game of “Let the Buyer Beware,” as it is and always will be…

    “Let the Buyer Be Aware.”

    Factor in the at-home shopping convenience… the customer service… the satisfaction guarantee… personal attention… education and information–and in today’s increasingly competitive global marketplace, the “aggressive pricing” posture being taken by more and more networking companies around the world–along with the generally superior quality of the products available through network marketing and direct sales…

    … and I believe a growing number quality-conscious consumers will agree with me, top network marketing company’s products represent outstanding value.

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    Source by John Milton Fogg

    Views: 0

  • Marital Pathfinder 101

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    The issue of marital discovery and fulfillment has been a major discourse in most singles’ forum taking cognizance of the implications of getting it wrong. When God created man, He took him and set him down in the garden and gave him a mandate (Vision): “… to work the ground and keep the garden in order” Gen 2:15 (message bible). He looked at man and said to Himself it’s not good that man should be alone; let’s make for him a help-mate and a companion. Reason being that man was not living his full potential and so needed a help-mate and a companion to relate some things with; God in His mightiness cause man to fall into a deep sleep, created a help-mate for him and presented her to him; “when man woke up, he came in contact with someone he is attracted to (someone of like mind), went close, identify himself with her, appreciate her, stretch out his hand towards her and they both hold hands, move round the garden and tend it properly according to God’s instructions”. (My opinion).

    Taking cue from where it all began- the Garden of Eden, as a single I strongly believe that marital fulfillment is real and everyone is meant to experience it if we can just know what we want and go through the process or stages towards getting what we desire. It takes grace-unmerited favor for good thing to come easily. Let me buttress on Adams experience as follow:

    Woke up: when man woke up… literally in life, when a man is said to have woke up from his sleep, it means he has gotten to the point of realizing that something is missing in his life and so needs attention and until this is done, optimal satisfaction or fulfillment will not be drive. Speaking from marital point of view, it’s where a man realized that for him to gain much ground in life, he will need a help-mate (vision helper) to give him the much needed support to fulfill purpose. By this, I mean the achieving the intangibles- life vision, life assignment. For the ladies, it’s the point where she needs someone with some sense of purpose. It is the point where a man will need to make clear his life vision, mission and set values that will govern his life activities- setting his priority(s) right as he moves on the journey to marital discovery and fulfillment. When this is done, he goes on an ultimate search through praying, fasting, interaction with people and the environment.

    Attraction:… he came in contact with someone he is attracted to (someone of like mind)… Gen 2:23; Esther 2:17. person-300x202The law of attraction states that every man draws to him what flows out of him. When Adam woke up, he came in contact with someone of like mind- someone that speaks and understands his language, sees what he sees, with similar mandate, etc and so got attracted to her because his instinct communicated it to him. As singles (guys and ladies), the law of attraction should not be ignored in our quest for marital fulfillment. A guy or lady, who knows where he/she is going, will deliberately get attracted to only those going in the same direction with him/her. If for any reason, you are attracting to yourself friends you do not wish to have, it means you have to work on what flows out of you- rebrand yourself inside-out. Try to understand your temperament (strength and weakness) and then the temperament of someone that will complement yours. On the other hand, if you are attracting the right people into your life, then you are on the right path to marital fulfillment because these people see what you see, speak and understand your language- success, spiritual intensity, business success, career fulfillment, etc

    Get close and identify with people:… went close, identify with her… law of contact. For one to get what he/she need in life, he will have to take steps forward without necessarily seeing the stair case to step on. As singles (guys and ladies) I don’t think we need to see a vision, have a dream, go on a trance or have an impartation with the full bottle of anointing oil pour on our head for us to go close to people we are attracted to and have an interaction with them. When the first man woke up from his deep sleep, he came in contact with someone he is attracted to (someone of like mind) and so went close and interacted with her. It is at the point of interaction he discovered that they both have so much in common and so he identify with her immediately. Personally, I strongly believe that all relationship with the opposite sex will not end in marriage (life partner); I believe also that if we set our priority(s) right, at the point of interaction with those we are attracted to, we will be able to identify and discover a relationship that will not work for marriage but can work in the area of career, business contact/partner, best of friends, etc. Let’s increase our sensitivity antenna as the Spirit of Truth will help us. When we do, there will be no reason for regretting knowing or coming in contact with anyone; though, we are not perfect or guru in relationship matter but the chances of regret will be very minimal or near to zero.

    Appreciation:… appreciate her… what you appreciate in the life of someone over a period of time will as a matter of fact become your reality (paraphrase- law of appreciation). In as much as the first man identify with the similarities between him and his friend so to speak, he also notice that there are attributes his friend have which he don’t but needed to excel and so appreciated these attributes. Appreciating someone’s strengths and giving strength to ones weakness has a way of building and strengthen relationship and friendship. As singles, it’s impossible to have strength in all facet of life; and so when we see someone doing things in the area of our weakness, we should endeavor to celebrate them and leverage on their strength to fulfill purpose in life.

    Stretch out your hands to get help:… stretch out his hand towards her… the good book says “ask and ye shall receive, seek and ye shall find, knock and the door shall be open unto thee”. At this point, the relationship should be defined. Gen 2:25. As I said, all relationship will not end in marriage; when you interact with people, you will know the areas (Business, career, Spirituality, academics, etc) you will team work to achieve great results in life. When this is defined, the objective of the relationship should be stated and boundaries set. In life, nothing works until someone work it out; relationship doesn’t work out until those involve make it work; it’s a team work affairs and nobody’s commitment should be taken for granted rather it should be appreciated.

    Get bonded:… and they hold hands, move round the garden and tend it properly according to God’s instructions. The book of life says “do two people walk hand in hand if they aren’t going to the same place?” (Message bible). There must be some form of agreement between both parties

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    Source by Emmanuel Chukwuyem Agese

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  • Better Customer Service Through Effective Time Management

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    Being able to manage and prioritize is an important skill when servicing customers. Planning events, activities, and tasks on a yearly, monthly, weekly, and daily basis-that is, prioritizing time-can be rewarding from the standpoint of allowing you to be more proactive in preparing to deal with situations. Such planning can reduce your need to be a crisis manager. It is important on and off the job because, if you do not manage your personal life well, you may carry over personal stress into the workplace. This is not only inefficient; it is also unfair to your employer, peers, coworkers, and external customers.

    After you have scheduled key events and tasks using some type of scheduling system (e.g., time management software, written planning system or calendar, or electronic scheduling device that can download information into your computer), review the information regularly to avoid forgetting something.

    One way to manage events, rather than having them manage you, is to create a list of activities each day and assign a value to each based on importance. The key is to be consistent and prioritize each day. Some people make planning the last activity of their workday. When they arrive to work the next morning, they are ready to begin rather than spending time preparing.

    Guidelines for Setting Priorities

    Three guidelines can help you in determining what tasks to do first. These can help you create a realistic and achievable list of daily tasks. As you learned when you read about goal setting in other chapters, goals must be attainable. Use the following standards as a guide when setting priorities.

    Judgment. You are the best judge of what you can accomplish in any given day. You know your strengths and what has to be done. When selecting priorities, remember that the ones having the most impact on customers and others should be placed high on your list. On the other hand, do not put so many priorities on a daily list that you will not get them done. If this happens, you might become discouraged and give up.

    When you find that you have more high priorities than you have time, you may need to ask for help or guidance from your boss. Many times, simply asking for assistance helps develop your relationship with others. They feel respected and trusted by your gesture, as long as you do not abuse their help or appear to be unloading your tasks onto them. Also, consider other resources that you might use to accomplish tasks (e.g., technology, outside vendors, or customers).

    Relativity. Assigning priorities is a matter of relativity. Some tasks and projects are readily rated higher than others. You should be guided by the question “What is the best use of my time?” Many people fill their daily schedule with frivolous or easy tasks and with tasks that they like to do. This produces a hollow feeling of accomplishment. They may get a lot done throughout the day and enjoy doing it, but they have not added a lot of value to customer service or aided in accomplishing organizational goals. Keep in mind when setting priorities in the workplace that your primary focus should be your customers and activities that support them.

    Timing. Reality and deadlines have a way of dictating priorities. The starting time of a project or task also may establish priorities. Once you begin a task, there must be enough time to finish it. If this is not possible, you may have to re prioritize or seek assistance.

    Be realistic about the time it will take to complete a task. Make sure that you schedule that much time, plus a little extra, on your daily planning sheet. Also, consider your peak time period for performance. Each person typically has a period of the day in which he or she has more energy and can get more done. Capitalize on your peak period and schedule high-priority tasks during that time, if possible.

    Prioritizing System

    To set up your own priority system, list all of your pending activities and then group them according to their level of importance. How you assign value to a task is not as important as long as you use the same format each day. Many people use an A, B, C system, and others use a 1, 2, 3 format. Here are suggested criteria for assignment:

    Priority A-Must do or critical items. Some things must be done because of management directives, local, state, or federal regulations, importance to customers or clients, deadlines, or opportunities they provide for your success or advancement (e.g., state tax reports, actions requested by a customer, or application for a position in the organization with a specific cutoff date for submission).

    Priority B-Should do. Items in this category are of medium value. Although they may contribute to customer satisfaction and improved performance, they are not essential or do not have critical deadlines (e.g., mailing an unsolicited information kit to a customer about a new product or developing a proposal for changing an existing system or process).

    Priority C-Nice to do. This is the lowest category and includes tasks that are not a direct link to customer satisfaction. They may even be fun or interesting, but could be omitted or left undone. Postponing or scheduling such priorities until a slower time period will likely have little or no impact on customer service (e.g., meeting with team members to brainstorm ideas for a more efficient layout of cubicles, cleaning old e-mail files, or neatly lining up the products on a shelf).

    Note: As you go through your e-mail and voice mail messages at the times you have scheduled throughout the day, prioritize them, and add them to your list of things to do.

    The key to effective time management is to have a plan and work that plan. If you control your time, you and your customers both stand to gain from your efforts.

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    Source by Bob Lucas

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  • Compulsive Skin Picking: Habit Reversal Training

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    Often people are seen picking at scabs, blemishes or dry skin. However, there is another form of picking that adopts a more sinister obsessive nature — one that results in not being able to resist the urge or need to pick at certain parts of the skin. This condition is medically known as Dermatillomania or Compulsive Skin Picking (CSP). Only recently has CSP started to become recognized as a serious disorder, as the numbers of reported sufferers continues to steadily increase.

    Skin picking often occurs as an impulsive reaction. There have been numerous cases that suggest many of the sufferers remain unaware that they are in fact picking at blemishes or dry scabs, while others have claimed that it produces a feeling of comfort and satisfaction.

    Treatments for compulsive skin picking generally include medical treatments as well as behavioral treatments. One behavioral method is known as habit reversal training. In its simplest form, habit reversal training involves monitoring and tracking of your skin picking habit and then replacing your behavior with a competing response that you choose to do in place of your undesirable behavior.

    The first step is to keep a diary that captures key information about your skin habit. You’ll want to get a notebook that you can record in, and keep it handy in the area(s) that you generally do your skin picking. In your diary you should record the date, time and behaviors for each time you pick your skin. You’ll want to be sure to record the circumstances in which you desire to pick. Does it happen when you are overstimulated and feeling stressed, anxious or excited? Or do you get the urge to pick when you are bored or inactive? You’ll want to record when the skin picking episodes occur, how long they last, what you were doing at the time, and what was your emotional state. Recording this information for a week or two can give you valuable insight into the triggers that lead up to your skin picking sessions.

    The next step in habit reversal training is to adopt a competing response. This involves choosing a different behavior that you choose to do instead of picking. For example, if you were going to pop a pimple or pick at your face, you could clench your fist or pinch your two index fingers away from your face as if popping an imaginary pimple. Personally, I like to do things at my computer where I have to use two hands typing rather than picking. Sometimes, I just play Solitaire or Sudoku just to keep my mind off of picking.

    Lastly, you should also do things that help reduce stress since this can often trigger picking episodes. Try breathing in deeply though your nose and exhaling out your mouth. Do this numerous times until you feel your body beginning to relax. You can use this as your competing response to avoid picking your skin.

    Try these examples of ways to reverse your habit and also experiment to personalize for yourself.

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    Source by Lisa B Mason

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