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  • Commemorating Smallpox Eradication – a legacy of hope, for COVID-19 and other diseases

    On 8 May 1980, the 33rd World Health Assembly officially declared: ‘The world and all its peoples have won freedom from smallpox.’ 

    The declaration marked the end of a disease that had plagued humanity for at least 3 000 years, killing 300 million people in the 20th century alone.

     

    It was ended, thanks to a 10-year global effort, spearheaded by the World Health Organization, that involved thousands of health workers around the world to administer half a billion vaccinations to stamp out smallpox.

    The US$ 300m price-tag to eradicate smallpox saves the world well over US$ 1 billion every year since 1980.

    Speaking at a virtual event hosted at WHO-HQ, involving key players in the eradication effort, WHO Director-General, Dr Tedros Adhanom Ghebreyesus said, “As the world confronts the COVID-19 pandemic, humanity’s victory over smallpox is a reminder of what is possible when nations come together to fight a common health threat.”

    The world got rid of smallpox thanks to an incredible demonstration of global solidarity, and because it had a safe and effective vaccine. Solidarity plus science equalled solution!

     

    Dr Tedros highlighted that smallpox eradication also offers hope for efforts to eliminate other infectious diseases, including polio, which is now endemic in just two countries. To date, 187 countries, territories and areas have been certified free of Guinea worm disease, with seven more to go. And the fight against malaria has so far resulted in 38 countries and territories certified as malaria-free. In the case of Tuberculosis (TB), 57 countries and territories with low TB incidence are on track to reach TB elimination.

    At the event, Dr Tedros unveiled a commemorative postal stamp to recognize the global solidarity that drove the initiative and honour the efforts of health workers who ensured its success.

    The stamp, developed by the United Nations Postal Administration (UNPA), in collaboration with WHO, signifies what national unity and global solidary can achieve. Numerous countries, such as Guinea, India, Nigeria, Philippines, Togo and others issued smallpox stamps to show support for, and raise awareness about WHO’s Intensified Smallpox Eradication Programme launched in 1967.

    WHO Regional Director for Africa, Dr Matshidiso Moeti’s earliest memories of smallpox is of her father. “I was visiting WHO headquarters, and I saw a photo of my Dad, standing with the other experts on the Global Commission. I remember him going out, doing follow-up visits with patients.  He often would go with a driver and disappear into the bush for days. I felt in awe of his tireless work. The strategies used to eradicate smallpox still apply today.”

     

    “Lessons learned from smallpox are used today to respond to disease outbreaks. For example, house-to-house active case-finding underpins the polio eradication programme, and ring vaccination of contacts is helping to combat the spread of the Ebola virus disease. Similarly, surveillance, case-finding, testing, contact-tracing, quarantine, and communication campaigns to dispel misinformation are central to controlling COVID-19, “ explained David Heymann, Professor of Infectious Disease Epidemiology at The London School of Hygiene & Tropical Medicine (LSHTM) and  Distinguished Fellow, Global Health Security at Chatham House, London.

    Following smallpox eradication, WHO and UNICEF launched the Expanded Programme on Immunization, under which 85% of the world’s children are vaccinated and protected from debilitating diseases.

    With the potential of a COVID-19 vaccine ahead, ensuring sufficient supplies and reaching people in hard to reach places is a high priority. Addressing vaccine hesitancy poses a significant challenge to stop the virus. Access to accurate public health information and education is critical to ensure that the public has the facts to keep themselves and others safe.

    To permanently commemorate the eradication of smallpox and the lessons learned on a global scale, rather than every 10-years, WHO is calling museums, exhibition companies, designers, curators and associations to develop an immersive, interactive and educational exhibition on smallpox and its relevance for COVID-19 and global health security.  The exhibition, which will be unveiled later this year, will promote a better understanding of public health and empower people to keep informed and safe during a pandemic.

    Notes to the media

    Smallpox stamp

    The smallpox stamp is in the denomination of CHF 1,70. It was designed by Sergio Baradat (United Nations) in collaboration with the World Health Organization and is available for purchase at unstamps.org. The stamp can be used to mail postcards and letters around the world, provided that they are sent from the UN headquarters in New York, Geneva or Vienna respectively.

     

    Smallpox Eradication dates

    On 9 December 1979, a global commission certified that smallpox had been eradicated, and this certification was officially accepted by the 33rd World Health Assembly in 1980.

    Museum Exhibition

    Exhibition design companies, museums, curators and other companies/organizations in this field are invited to express their interest to develop an immersive, educational exhibition on smallpox and its relevance for COVID-19 and global health security by writing to privatesectorpartners@who.int

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    https://www.who.int/news-room/detail/08-05-2020-commemorating-smallpox-eradication-a-legacy-of-hope-for-covid-19-and-other-diseases

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  • COVID-19 And Nigeria’s Pathetic Leadership Deficit By Ugochukwu Ejinkeonye

    COVID-19 And Nigeria’s Pathetic Leadership Deficit By Ugochukwu Ejinkeonye

    COVID-19 And Nigeria’s Pathetic Leadership Deficit By Ugochukwu Ejinkeonye 1

    COVID-19 And Nigeria’s Pathetic Leadership Deficit By Ugochukwu Ejinkeonye 2


    There is no better warning about the growing confusion that seems to be gradually beclouding the federal government’s response to the coronavirus challenge than the belief it betrayed last week that, perhaps, all it needs to calm the fears and apprehensions of Nigerians about its ability to halt the spread of the virus is to reel out a catalogue of activities President Buhari was said to have undertaken so far concerning the pestilence, whether the people felt their impact or not. 

    Now, if your family is starving badly, do you solve the rumbling signs of biting hunger in their stomach with some wild tales of the efforts deployed by you so far to feed them, or just keep quiet, give them food, and they will see and feel for themselves that you have played your role responsively and effectively?  Or if you must talk, tell them something you have done whose benefits they can readily verify and identify with. 

    Indeed, some Nigerians are beginning to achieve the conviction that there must be something about being in government in this country that seems to diminish the reasoning ability of people once they get in there and deprives them of the capacity to realize when they have stopped making sense or even become downright annoying. This is very pathetic. 

    And so, last week, presidential spokesperson, Mr. Femi Adesina, issued a document entitled: “COVID-19: What President Buhari Has Done And Is Doing.” And, I suppose that with the release of that handout, the virus immediately received a deadly blow and vanished from the country! Aren’t we so blessed? Why then are Nigerians not on the streets celebrating the unprecedented feat? 

    A prominent item on Mr. Adesina’s list is the president’s March 29 broadcast. And what exactly did the broadcast achieve? The two things I can readily remember now is that Gen Buhari had announced the continuation of the school feeding programme for pupils who are all at home now due to the closure of schools as part of the efforts to contain the spread of the coronavirus. Probably, nobody remembered to inform him and his speech writers that school children were on compulsory holidays, or are they going to send the food to them in their homes? Or, perhaps, somebody is trying to find a justification for the billions of naira we will be informed later was spent on the exercise?  

    Also, the president proclaimed the lockdown of Lagos and Ogun states and the Federal Capital Territory (FCT).  And when he was through, he returned to his hideout – where only a few privileged eyes and ears see and hear from him, and then come out to tell us what they think he has said or done.

    Now, what exactly was the lockdown meant to achieve?  Okay, as social interactions are reduced, the chances of spreading the virus decrease.  Yes, but what else?  Has anyone seen any evidence that there were any plans to use the stay-at-home period to access the people and step up medical tests to determine how many people have become infected with the virus and how they could be attended to? 

    The government that was boasting that it was “adequately prepared” to tackle the virus was later to prove when the virus eventually arrived that it was only making empty claims as usual.  A country of 200 million people has yet to demonstrate any capacity to test even a reasonable fraction of one percent of her population. And somebody is publishing a document to tell us what the president was supposed to have done or is doing. As if such boring tales will remove the cloud of gloom hovering over Nigeria? 

    Again, in a country where electric power is just an unaffordable luxury for many, how can a leader just lock down some states and return to his hideout to continue his “vacation” that was rudely interrupted by the loud, persistent and widespread demands that he should address his country even though some other presidents were doing daily briefings and leading the war against the virus from the front?  As the markets closed and movements became restricted, how are those who could afford to buy and stock food items at home preserve them without electric power?  

    What of the greater population which depend on daily earnings for their survival?  What is the government’s plan for them? Okay, we are hearing of palliatives that have been extended to this category of people and the billions of naira that have already been transferred to their accounts?  Now, who has encountered the happy recipients of the twenty thousand naira (N20, 000) said to have been given to each of them?  Are there really existing data showing the social and economic status of every Nigerian which is in the possession of the authorities?  So, all the “poor and vulnerable” Nigerians now have bank accounts whose details are known to the government?  So, why then are too many Nigerians very suspicious of these claims as shown in their social media comments? And why is such a rare display of kindness by this government not being celebrated? Or have the funds (if indeed any were shared) ended up in the hands of the same people who have more than enough to need them while those who are genuinely deprived remain terribly famished? 

    Already, the biting hunger out there is forcing a growing number of people to defy the no-movement decree and soon, the whole effort might be defeated, and the country will return to square one.  Information Minister, Mr. Lai Mohammed, is threatening that the lockdown may be extended if Nigerians fail to behave themselves. But what he should rather have done is to hasten to school himself to realize that there is always a price to pay when leaders leave the country they claim to be governing in great disarray only to suddenly wake up when there is an emergency to grope for fix-quick solutions. 

    A few days after the president’s broadcast (that is, Tuesday, March 31), Daily Independent carried a front page lead story about 26 Americans who came into the country through the Murtala Mohammed International Airport and headed to Calabar without being screened.  Now, who cleared their trip to the country and why were there no health officials available to screen them and ensure they were quarantined for 14 days before being allowed to fly to Calabar?  Is it because they are Americans or clients of the Nigerian National Petroleum Corporation (NNPC) or both?  Does that automatically exempt any of them from being a carrier of the virus which is presently ravaging their own country?  What kind of government claims to be fighting a virus with one hand and using the other hand to be undermining the efforts being deployed to contain it? 

    Okay, the Minister of Health, Dr. Osagie Ehanire, has just announced that an 18-man Chinese team of medical “experts” will soon arrive the country to “assist” Nigeria in the fight against the coronavirus.  Now, is it the federal government that asked China for help or was it China that volunteered their assistance?  Indeed many Nigerians are vehemently opposed to this gesture at this time.  Our own local medical experts have not shown any signs of being overburdened by the work, so what difference are these 18 Chinese doctors and nurses going to make?  Will they, like the 26 privileged Americans, also be given express entry into the country or will they be isolated for 14 days as should be the case, before they would be allowed to start rendering their “assistance”?  

    Do we really need this Chinese gift now or is it that the government lacks the liver to politely decline their offer of help, despite the widespread apprehension among the citizenry about their involvement (since many Nigerians, habour strong fears that the gesture might turn out a Greek gift)? Even the umbrella body of Nigerian doctors, the Nigerian Medical Association (NMA), has come out to strongly oppose the coming of the Chinese medical team.  Is it that our government is too intimidated to say NO to China’s offer probably because it has yoked itself so much with crushing debts due to its excessive borrowings from them – debts, whose positive effects on Nigerian lives many are yet to see? 

    I raise these points because, although, Nigeria has recorded one of the lowest deaths from coronavirus, it was the stubborn refusal of the government to close our borders when it became very necessary and urgent (and despite calls from well-meaning Nigerians) that led to the explosion in the number of confirmed cases that the country has recorded today.  In saner climes, the government should have profusely apologized for that terrible miscalculation that is costing the nation so much now. 

    But it now has another opportunity now to gratify the yearning of Nigerians and reject the Chinese offer even if it is well-meaning and the fears about it are misplaced. 

    Now, what lessons is the government taking away from the scourge of coronavirus? Will they see the need to equip our hospitals this time and upgrade at least few of them to world standard now that they have realized the folly of always waiting to use public funds to send themselves and their families abroad to treat even minor ailments?  For the first time in Nigeria, the naïve and largely misguided Nigerian leaders have found out that it is not always safe to seek solutions for health challenges outside the country and that there is afterall no place like home. This is hoping that the lesson will endure and be redemptive. 

    *Ugochukwu Ejinkeonye, is a Nigerian journalist and writer. (scruples2006@yahoo.com) 

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  • Covid-19: 4,577 Malaysians overseas brought home

    Covid-19: 4,577 Malaysians overseas brought home

    Covid-19: 4,577 Malaysians overseas brought home 3

    KUALA LUMPUR: A complete of 4,577 Malaysians overseas have to this point been brought home by the repatriation train funded by the federal government, with contributions from political events, personal sector and people.

    However, Deputy Foreign Minister Datuk Kamarudin Jaffar (pix) stated in a press release at the moment, there have been nonetheless 3,026 Malaysians reported to be nonetheless stranded in 45 nations, with the most important variety of 1,446 in India.

    “Of the 3,026 stranded Malaysians, 2,016 are tourists or short-term visitors. The rest are Malaysians who are residing in other countries because of work or studies, but have made plans to return during the Movement Control Order (MCO) period, they can be categorised as stranded non-critical (persons),” he stated.

    Kamarudin who can be chairman of the Foreign Ministry’s Covid-19 Team stated among the many nations with a excessive variety of stranded Malaysians had been Thailand (259 individuals), Australia (152), New Zealand (149), Pakistan (144), Vietnam (131), Arab Saudi (121), Philippines (97), Sri Lanka (61) and Nepal (50).

    He stated two chartered Malindo Airlines flights, OD 210 and OD 212, which brought again 344 Malaysians stranded in Chennai arrived on the Kuala Lumpur International Airport at the moment at 4.35am and 5.10am respectively.

    He added that the Foreign Ministry was additionally coordinating efforts to carry again the rest of Malaysians who’re nonetheless stranded in India and 7 chartered Malindo flights are anticipated to reach on April Three to five.

    “Prior to this, the Foreign Ministry and the Malaysian Consulate-General in Chennai coordinated nine Air Asia flights and two Malindo Airlines to bring back 2,361 Malaysians who were stranded in India in an effort supported by funds from the Malaysian Indian Congress (MIC),” he stated.

    Meanwhile, 310 Malaysian college students in Indonesia arrived home yesterday on a number of business flights and 126 extra college students are scheduled to reach at the moment at Stulang Laut, Johor, by ferry from Batam.

    All returned home on their very own initiative and expense, with the cooperation of the Malaysian Embassy in Jakarta and the Consulate places of work as facilitators coping with the Indonesian authorities and airways.

    Kamarudin harassed that any determination to carry again sponsored college students was topic to situations within the affected nation and consideration of the sponsoring physique.

    He stated efforts had been additionally being made to carry again Malaysians stranded within the Middle-Eastern nations, and discussions had been being held by Malaysian leaders with the related nations.

    “Today, (Foreign Minister) Datuk Seri Hishammuddin Tun Hussein contacted Saudi Crown Prince Mohammad Salman who is also Deputy Prime Minister and Defence Minister of Saudi Arabia to discuss efforts to bring back our citizens stranded there as well as the welfare of Saudi Arabians in Malaysia,” he stated.

    Separately, the federal government acquired 1,000 COVID-19 check package models from Brunei Darussalam, offered by Acting High Commissioner of Brunei Darussalam in Malaysia, Pengiran Asnawi Arbi Pengiran Dato Paduka Hj Sharifuddin.

    “The Brunei Darussalam Government was one of the first to express the intention to contribute to Malaysia in the efforts to curb the spread of the Covid-19 pandemic.

    “The Brunei contribution is also reflective of the special relationship of 36 years of diplomatic ties and the high level of commitment between the two countries as members of Asean in tackling the Covid-19 crisis,” he stated. — Bernama

    Covid-19: 4,577 Malaysians overseas brought home
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  • Buhari: An Illiterate Jubril? By Ozodinukwe Okenwa

    Buhari: An Illiterate Jubril? By Ozodinukwe Okenwa

    SOC Okenwa
    SOC Okenwa

    Buhari: An Illiterate Jubril? By Ozodinukwe Okenwa 4SOC Okenwa


     

    “President Buhari is an illiterate, he does not know what restructuring means, he is less concerned about the future of Nigeria, he is only bothered about his cows.”— Pa Ayo Adebanjo, Afenifere Chieftain and elder Nigerian statesman.

    Illiteracy is outlined by the dictionary merely as the lack to learn and write. Someone unable to learn or write might categorical themselves orally however when it comes all the way down to placing pen to paper or studying a guide or newspaper, as an illustration, their incapacity is uncovered to their disgrace. Nigeria boasts of tens of millions of instances of analphabetism particularly within the rural areas. While 1000’s graduate yearly from the colleges increasingly more numbers be part of the illiteracy class.

    Analphabetism is a harmful phenomenon given the ignorance it propagates. An illiterate is as harmful to themselves as they’re to the society at giant. That is why it’s mentioned that schooling will endlessly govern ignorance! Serious-minded and well-governed societies make investments closely in schooling as a result of it ensures each improvement and the longer term.

    President Muhammadu Buhari, even previous to his common election in 2015 and controversial ‘re-election’ final 12 months, had been embroiled in educational scandal bothering on his WAEC certificates. To the opposition he by no means possessed any; maybe he by no means sat for one. As a septuagenarian Buhari’s technology could possibly be mentioned debatably to have had little or no educational data, so his claims and counter-claims of the opposition concerning his academic profile are comprehensible.

    Litigations over his educational qualification for the presidency lingered for years with none definitive judicial pronouncement. He had as soon as claimed that his CV was with the navy excessive command! Yet the difficulty right here just isn’t whether or not he was certified to vie for the presidency or not however whether or not he dedicated perjury by affirming what he by no means possessed.

    A patriotic devoted ‘illiterate’ who demonstrated uncanny skill to offer management could also be preferable to a PHD holder who manifested crass incompetence in main a brand new technology of Nigerians. Former President Goodluck Jonathan was mentioned to be a PHD holder but his presidency was riddled with corruption and ineptitude. So the place is the educational hyperlink to sound management right here?

    We usually are not advocating for a Barkin Zuwo as President right here. Sound schooling and management has one thing in widespread globally however sure elements might present an avenue for ‘divorce’ particularly within the African political context.

    Is President Buhari a Jubril from Chad or Sudan? Nnamdi Kanu and his proscribed IPOB “terrorists” assume that the Buhari we knew earlier than he went for medical tourism that lasted months in London some years again had ‘died’ and was instantly changed surgically with a Jubril from Chad or Sudan. Why Sudan or Chad and never Niger or Guinea? The so-called Jubril might have come from elsewhere!

    Personally this commentator has by no means believed such wild declare as a result of there was by no means any tangible proof to help identical. It may be very low cost to allege that the primary citizen of a nation was useless and chirurgically changed with a look-alike with out the key leaking in a digitally-powered world.

    Telling us that proof existed within the President’s head coated all the time with cap is like asking us to replay Thomas biblically by seeing earlier than believing. Pray, how might anybody aside from the First Lady, Aisha, or the distinguished members of the infamous Aso Villa cabal ever see Buhari with out his customary cap? Or can we rent a detective to do the job for us by planting a digital camera in his toilet or bed room?

    A former Head of State, former Minister and former Chairman of the Petroleum Trust “Fraud” (apology to Ray Ekpu) can’t ordinarily be mentioned to not be certified to be President, one democratically elected. When he led us by the Jackboot within the early 80s nobody of their proper senses dared questioned his educational credentials. But that’s irrelevant.

    His case just isn’t distinctive in a continent the place barbarians and cannibals just like the late Idi Amin Dada of Uganda had dominated their nations ignorantly for many years. It is nothing particular in our continental political house the place the likes of ex-President Yahya Jammeh dictatorially caged the Gambians for many years; the place the likes of Dadis Camara dominated their Guinean animal kingdom.

    Is President Buhari an illiterate Jubril? Or higher nonetheless, is he a glorified illiterate? A Jubril from Sudan or Chad? Well, all issues thought-about we refuse to simply accept that our President can’t learn and write if sure educational indices are utilized. He couldn’t have been as good as Prof. Wole Soyinka in class or Alassane Ouattara as President however he ‘troopers’ on taking us all down the abyss of despair.

    To begin with it might quantity to uncharitable insolence to insinuate {that a} retired General who has put in a long time into the Nigerian navy service is barely educated or an outright case of analphabetism. It can’t stand any mental crucible.

    You don’t rise by the ranks and file in your chosen career as an illiterate, do you? Besides, he did navy programs overseas and these research had been carried out in English and never Hausa, Fulani or Fulfulde. It is subsequently disingenuous to say that Buhari is something close to illiteracy!

    The President could also be grammatically challenged; he might not be fluent sufficient, he could not possess the required presidential grit and charisma to guide an ideal nation like ours however that’s secondary in our reckoning. He could also be sluggish to taking selections and might not be conversant sufficient with world realities (Covid-19 pandemic for instance) however he has been ‘elected’ twice to offer management on the nationwide stage — though such management is manifestly missing in our embattled nation.

    The President might not be used to hiring and firing as circumstances dictate however nothing much less might have been anticipated from an outdated health-challenged lacklustre chief. The cabal led by Mamman Daura and Abba Kyari might have seized the chance to avoid energy by taking presidential selections on behalf of Buhari. But, happily, the ship of state continues to be afloat, not but run aground.

    SOC Okenwa

    soco_abj_2006_rci@hotmail.fr

     

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  • ‘Opinion-mining’ algorithm summarizes social media sentiments automatically

    ‘Opinion-mining’ algorithm summarizes social media sentiments automatically

    Documents that express an opinion abound, especially in the so-called web 2.0 era of social media and social networking. Jae-Young Chang of the Department of Computer Engineering at Hansung University, in Seoul, South Korea, suggests that there is a need to find ways to summarize their contents for a wide range of applications.

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  • COVID-19: IFRC, UNICEF and WHO issue guidance to protect children and support safe school operations

    GENEVA/NEW YORK – The International Federation of the Red Cross (IFRC), UNICEF and the World Health Organization (WHO) today issued new guidance to help protect children and schools from transmission of the COVID-19 virus. The guidance provides critical considerations and practical checklists to keep schools safe. It also advises national and local authorities on how to adapt and implement emergency plans for educational facilities. 

    In the event of school closures, the guidance includes recommendations to mitigate against the possible negative impacts on children’s learning and wellbeing. This means having solid plans in place to ensure the continuity of learning, including remote learning options such as online education strategies and radio broadcasts of academic content, and access to essential services for all children. These plans should also include necessary steps for the eventual safe reopening of schools.

    Where schools remain open, and to make sure that children and their families remain protected and informed, the guidance calls for:

    • Providing children with information about how to protect themselves;
    • Promoting best handwashing and hygiene practices and providing hygiene supplies;
    • Cleaning and disinfecting school buildings, especially water and sanitation facilities; and
    • Increasing airflow and ventilation.

    The guidance, while specific to countries that have already confirmed the transmission of COVID-19, is still relevant in all other contexts. Education can encourage students to become advocates for disease prevention and control at home, in school, and in their community by talking to others about how to prevent the spread of viruses. Maintaining safe school operations or reopening schools after a closure, requires many considerations, but if done well, can promote public health.

    For example, safe school guidelines implemented in Guinea, Liberia and Sierra Leone during the outbreak of Ebola virus disease from 2014 to 2016 helped prevent school-based transmissions of the virus.

    UNICEF is urging schools – whether open or helping students through remote learning – to provide students with holistic support. Schools should provide children with vital information on handwashing and other measures to protect themselves and their families; facilitate mental health support; and help to prevent stigma and discrimination by encouraging students to be kind to each other and avoid stereotypes when talking about the virus.

    The new guidance also offers helpful tips and checklists for parents and caregivers, as well as children and students themselves. These actions include:

    • Monitoring children’s health and keeping them home from school if they are ill;
    • Encouraging children to ask questions and express their concerns; and
    • Coughing or sneezing into a tissue or your elbow and avoid touching your face, eyes, mouth and nose.

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    https://www.who.int/news-room/detail/10-03-2020-covid-19-ifrc-unicef-and-who-issue-guidance-to-protect-children-and-support-safe-school-operations

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  • He Hasn’t Said I Love You Yet? What This Really Means for Your Relationship

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    There’s a very special moment in every romantic relationship that a woman holds her breath for. It’s when your man tells you he loves you. Ideally, he’ll say it first and it will happen in a wonderful, memorable place. You’ll remember everything about the second those fateful words left his lips. The shirt he was wearing, how his hair was styled and what his cologne smelled like will all become important nuances of the moment when you both knew that you were going to be life partners. It all sounds so dreamy and ideal, doesn’t it? From experience, most of us know that it typically doesn’t go that way. He’ll usually blurt out the words at the most inopportune time like when we’re stopped at a red light or during a football game. Regardless of the circumstances of the delivery, the words are still meaningful and relationship changing. Sadly, not all men reach a point where they feel comfortable sharing those words. If it’s now been months or even years and he hasn’t said I love you yet, what exactly does that mean for you and your future with him?

    Never Forget How Different You and Your Man Are

    I’ve often heard women say that they wish men were more like them. In some ways, that would be wonderful, but essentially we love men because they are men. Your man doesn’t process his feelings the same way you do. If he falls in love with you at first sight, chances are very good that he’s not going to share that news with you until months into the relationship. The same is true of the man who falls in love with his woman at a slow pace. He’s not going to give you updates about what he’s feeling. Men just aren’t wired that way.

    Sharing deep and meaningful feelings to a man makes him feel emotionally vulnerable. It’s very much like he’s taking the armor off his heart and he’s putting himself in the line of fire. If you don’t react favorably to his declaration of adoration or if you say something hurtful, it will pain him in a way that nothing else could. A man needs to feel very secure in his relationship before he’ll be ready to blurt out that he loves you.

    Pay Close Attention to His Actions Rather Than His Words

    So much can be gained from really paying close attention to how your man acts when he’s around you. There are certain behavior patterns that sync with a man who is truly and madly in love. You may believe that he’s not in love unless he says the words, but don’t discount how he treats you. For a man who is struggling with opening himself up to the point where he does indeed feel very vulnerable, his actions can give you great insight into what is in his heart.

    A telling example is the man who rushes through his day so that he can spend as much time as possible with the woman he adores. Nothing matters quite as much to him as seeing her smiling face at the end of his workday. The same is true of the man who sends a few text messages or emails during the day. His mind is clearly on the woman he cares for. Any small gestures like this should be viewed for what they are and that’s a strong sign that his heart is focused on the woman in his life.

    See His Commitment to You as a Sign of What’s in His Heart

    If a man has stopped dating other women and his focus is always just on you, he’s smitten. Men are notorious for wanting to play the field. Once a man stops looking, thinking about and seeing other women you should take note of that. He may not have said that he loves you outright but the fact that he’s lost interest in other attractive women speaks volumes about how he views you.

    This is especially clear if he’s suggested that you don’t see other guys or that you two just date exclusively. If he does mention this, it obviously means that he wants you to himself and that generally has a lot more to do with a man’s heart than his ego.

    A man in love wants to draw a tight circle around the woman who is the center of his world. He doesn’t want the threat of any other men on the horizon and he doesn’t have eyes for any other women either. His focus is clear and he’ll ask you to focus on him too.

    Be Wary of a Man Who Doesn’t Seem Connected Emotionally to You

    As much as you want to hope that he does love you, even if he has yet to say it, you do need to be mindful of the fact that his reluctance to express it is based on the fact that he just doesn’t feel it. If you’ve told your boyfriend that you love him and you’re met with dead silence, or he changes the subject very quickly, it’s easy to jump to the assumption that he isn’t in love and just is very uncomfortable talking about the subject at all.

    Some men will work hard at avoiding any discussion about feelings. They’ll say things like, “I’m not ready for a serious relationship yet, ” or “love is overrated.” If your guy has expressed similar sentiments to you, you have every right to be discouraged by that. He’s telling you, in a very roundabout and non-compassionate way that he’s just not feeling the same things you are.

    It’s up to you to determine whether or not you want to continue to invest yourself in a relationship like this. Granted, over time his position may change and he may decide that he does indeed love you. Perhaps a bit of time apart, as in a short-term relationship “break” might help him see the light. There’s a chance it won’t though.

    Just remember that all men are different and even though some are quick to say those three meaningful words, other men just can’t fathom saying, “I love you,” to any woman unless they’re on the verge of proposing to her. It’s up to you to decipher your man’s actions and read between the limes to truly see what’s in his heart.

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    Source by Gillian Reynolds

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  • Emotional Resilience in Children

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    Emotional resilience is the ability to cope with stressful life experiences, disappointments, and challenges in an effective and meaningful way that helps to preserve self-esteem, build social aptitude, and prevent frustration, anger, and even depression. Emotional resilience learned early in life assists in recovering from misfortunes and disappointments, thus fostering emotional health.

    Teaching your child to be emotionally resilient will help him / her be in control and build confidence to work through challenging situations effectively. Becoming emotionally resilient in childhood will provide a basic foundation for your child's emotional health in adolescence and adulthood.

    Emotions shape your child's interactions with others and affect his or her behaviors resulting from those interactions. In order to prevent conflict, or deal with conflict effectively when it arises, your child should learn to understand his or her feelings, be able to identify them, and regulate them. It is important to teach children there is a whole gamut of emotions that can be expressed in various ways. However, knowing how to express them in a meaningful way will help your child in solving social conflicts and maintaining relationships. One way of promoting development of emotional competence is to help your child develop vocabulary that expresses feelings. Parents can also assist their children in recognizing various emotions and teaching them that emotions can be changed by their thinking.

    Emotions are driven by behaviors. However, children must learn that emotions should not take control over their actions. It is crucial for children to know that expressing feelings helps in preventing and resolving problems. They need to be taught that bottled-up feelings lead to misunderstandings, anxiety, anger, and depression.

    When your child does not express emotions, he or she is more likely to experience angry outbursts that might come from being sad, embarrassed, or frustrated. Perhaps, your child feels guilty about something he or she did, is afraid, or feels helpless and chooses to express those negative feelings of emotional stress with angry outbursts. This inability to deal with stress in a constructive way most of the time stems from the lack of understanding one's own emotions, emotions of others, and lacking the ability to express feelings effectively.

    Signs of Emotional Fragility

    – Regression of behaviors
    – Withdrawal
    – Excessive clinginess
    – Bedwetting
    – Nightmares
    – Aggression

    One of the most important things a parent can do to foster a child's healthy emotional development is to promote positive family communication. That includes positive reinforcement, which is praising your child for positive behaviors, giving encouragement, and avoidance of negative criticism when expected results are not achieved. Also, providing consistency is extremely important for a child's emotional health, as it aids in avoiding ambiguity and uncertainty. If a child knows what's expected of him or her, they will most likely comply, thus avoiding frustration, anger, and possibly humiliation.

    Younger children might be more open and willing to express their feelings. In adolescence, family communication might become more challenging as the teen tries to suppress their feelings in an attempt to resolve them alone. Parenting teenagers requires patience and the ability to be supportive. Frequently, conversation with your teen at home might be extremely difficult. However, your teen may try to open up while riding with you in a car where there is no eye contact, thus the confrontation seems to be less intimidating. Building a sound foundation of emotional resilience in childhood will help your adolescent achieve emotional health. Should getting through to your child become impossible, or he or she becomes withdrawn and exhibits signs of emotional instability, don't be afraid to seek help. You may start by talking to another family member, a friend, or a counselor.

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    Source by Monika B. Pis, Ph.D.

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  • Customer Service Tips – How to Handle Irate Customers

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    Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need to know all the jobs, so they can step in if someone calls off sick, or if sales are higher than expected.

    The manager needs to be highly trained in excellent customer service. This type of service is called “wow” service because your customers will say “Wow!” about their experience at your restaurant.

    One way to easily accomplish that “wow” experience is simply by telling your managers that every time they are in direct contact with any guest, that they are smiling, being friendly and attentive to the guests. If a famous person was coming to your restaurant, how would you treat that person? Every guest should be receive that same VIP treatment.

    In case of a dissatisfied, angry, or irate customers, we recommend applying the GLAD technique. This will dramatically decrease customer related matters, and lead to customer recovery.

    What is the GLAD Technique?

    1. Go to the guest
    2. Listen carefully to the guest
    3. Apologize to the guest
    4. Do what it takes to solve the problem

    When approaching the upset customer, always shows genuine concern. It is important to listen to the guest without cutting them off. Make sure that you take the time to fully understand their concerns. Remain calm. Responding to anger in a calm manner may help reduce the person’s anxiety. Don’t be fake, be real.

    Always apologize to the guest, even if the customer is wrong. Even when you are certain the person is wrong, go with the mindset that the person is right. Never offer excuses as to why the problem occurred, but offer solutions instead.

    Solutions will vary depending on the complaint and the circumstances. Offer a solution and ask if this will meet the customer’s needs. Go above and beyond. Remember, one angry customer leads to other lost customers. Keep in mind that for each customer you lose, you will lose 11 customers within the next few weeks. That number will compound because those 11 people will also repeat what they heard from the first customer. Ultimately you could be losing hundreds of customers because of one dissatisfied customer. If the matter is serious, you could even lose your restaurant’s reputation, and the restaurant could end up being shut down.

    Every customer that leaves your restaurant tells family, friends and co-workers about the experience at your restaurant. If the experience was mediocre they won’t say anything, but if it was very good experience at your restaurant they will tell others. If it was a negative experience and they walked out dissatisfied, then the reputation of your restaurant will be impacted. Negative feedback from your customers could mean the end of your business. Don’t underestimate the power of the word-of-mouth effect. Word-of-mouth will work with you or against you depending on the guest’s experience.

    Do you really want to lose business because of customer complaints? Teaching effective customer service techniques to your managers and staff should be at the top of your to-do list.

    Teach your managers to be proactive in preventing customer related matters. Manager presence in the dining room is a wonderful path to reduce customer complaints. The manager should spend at least 80% of his/her time in the dining room, and only 10% in the manager’s office.

    The manager also needs to physically approach each customer’s table to ensure that WOW guest service is in effect. The manager also needs to learn how to detect negative body language and how to express positive body language.

    How do customers show their dissatisfaction with their body language?

    • When you are in direct eye-to-eye contact, you can witness the anger in the customer’s eyes.

    • Seeing untouched food, especially when everybody at the table ate their food, except the one customer who barely touched his or her food.

    • The manager asks the customer, “So how was your meal and service tonight?” The customer replies, “It’s okay”. If the customer was fully satisfied with both the service and the meal they may say it was “terrific” or “great,” not just “okay.”

    • When you look at a guest and you get an uncomfortable “gut” feeling, act on that feeling.

    • You see a customer looking around as though they want someone to help them. You may even see them glaring at a server speaking with other customers.

    What is your body language saying?

    • Always use direct eye contact when talking to your guests. Never look away while you are talking to your guest. Looking away gives the impression that you are not interested in what the other person has to say.

    • Never cross your arms when talking to guests, this could be interpreted as shutting them out or anger.

    • Never roll your eyes, as this is very disrespectful and it appears that you are belittling their concerns.

    • Constantly listen to the guest even if they are angry. It may help to allow the person to vent their anger. Always acknowledge their feelings.

    • Ask the customer what would improve the visit to your restaurant.

    What do you do with Moody Customers?

    This is your opportunity to turn around the customer’s mood from a bad to good. Make certain that you are on top of things and pay attention to details. If you have any concerns about their experience, you may even offer the table a free appetizer or dessert. It may seem like you are losing money by “giving away” food or “discounting” their meals; however, you will lose more money from each lost customer than you will for that one food item or meal. If you successfully turn things around, then you may create repeat business. Kindness and consideration of their needs will often overcome their anger.

    A wise person said, “How you handle positive feedback is important, but it is more important to know how to handle negative feedback.” Make sure you tell the customers that you appreciate the fact that they took the time to tell you about their experience. Don’t make excuses, instead find solutions. Don’t disagree with the customer, even if you know the guest is wrong.

    If you don’t learn from your mistakes, you are doomed to repeat them again and again.

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    Source by Donna Schim

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