Tag: Experience

  • Should Marriage Coaching Or Family Therapy Be An Option For Your Marital Problems?

    Should Marriage Coaching Or Family Therapy Be An Option For Your Marital Problems?

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    In an article released by the Journal of Marital and Family Therapy, customers of marriage and family counselors from over a dozen states reported on their experience with family therapy.

    The findings suggested that marriage and relationship counselors treated a large range of concerns in relatively short-term fashion. It said that couples therapy and marriage coaching are briefer than specific treatment, which customer satisfaction and practical improvement are rather high.

    Particularly, of customers from over 500 marriage and relationship counselors in over a dozen states:

    – Over 95% rated services outstanding or great

    – Over 90% would recommend their therapist to a buddy

    – Over 90% would go back to the very same therapist in the future

    – Over 90% stated they were assisted in dealing more effectively with problems

    – Over 90% were generally pleased with the service they got

    – Over 95% got the kind of assistance they wanted

    – Almost 75% indicated enhancement in children's behavior

    – Just under 65% reported enhanced physical health

    – Over 95% were pleased with the amount of assistance they got

    – Just under 55% reported improvement in operating at work

    – Almost 60% revealed enhancement in kid's school efficiency

    [NOTE] Excerpted from "Clinical Practice Patterns of Marriage and Family Therapists: A National Survey of Therapists and Their Clients", Journal of Marital and Family Therapy.

    While the above research study supplies raw information that supports the efficiency of marital relationship and household counseling, a very interesting conversation on the question, "Does Marriage Counseling Work" from a public forum devoted to this subject offers a less medical, but still positive view .

    I found that what seems to be an extremely sincere and frank conversation among couples, "who've been there," the response to the question of whether marriage counseling works is a favorable one.

    Will Marital Therapy Work for You?

    Regardless of the studies and viewpoints which seem to support the question of, 'Does couples therapy work,' there are those who question its effectiveness.

    Previously I had a discussion on 'what's going on today with males and how the men actually feel about close relationships and what turns the men on about women.'

    This got the subject going on the science of marital therapy is being studied in excellent detail these days. Research is showing that it is not as reliable as individuals believe that ladies seem to get more from it than men.

    Surely there are times when it may not have a long-lasting result on the couple's marital relationship.

    What type of couple gets the most from couples therapy? The response is young, non-sexist, still in love, open couples.

    Which couples get the least after finding what seems to the best marriage advice?

    Some factors that can make couples therapy not successful consist of couples who wait too long before seeking assistance. I mean that typically one or the other is set on getting a divorce and is closed to any suggestions that may save the marriage.

    It appears that couples who seek relationship healing or marriage coaching due to the fact that they want their relationship to work are more likely to prosper with marriage therapy.

    Many Do Benefit

    Yes, they will benefit more than those who enter into couples counseling with the (maybe hidden) reality that they really more deeply want out of the relationship.

    Again as the Course in Miracles further states, "It is still up to you to choose with truth or with illusion. Remember that to choose one is to let the other go."

    When thinking about best marriage advice, it's hard not to wonder whether seeing a marital relationship counselor will actually work.

    An honest marriage psychologist would agree that the inspiration of a couple might be the single most crucial aspect in identifying the success of marital therapy.

    It's not likely that even a fantastic counselor would be able to conserve a marital relationship where one spouse really doesn't want to put in the effort for relationship healing.

    The best marriage advice you find from a marriage therapist can most likely help a couple who are utterly devoted to making their marital relationship work.

    (I like to often suggest seeking out the web for more helpful material on things like should you separate or divorce now instead of trying to fix a broken a marriage or love relationship?)

    To success in healing and finding happiness!

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    Source by James Nussbaumer

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  • 5 Mistakes to Avoid When Dating Over 40

    5 Mistakes to Avoid When Dating Over 40

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    Are you over 40 and thinking about dating? Well, then know that it's never too late to start a new relation as long as you're comfortable with it. But yes, starting to date again after a long gap that also after 40 can be a challenge sometimes. So let's take a look at some of the most common mistakes that you need to stop doing yourself right now.

    Being Too Eager or Too Indifferent

    Often people who date in their forties end up either being too desperate or too indifferent to start a conversation. But being too eager to start a relationship right away can actually scare the potential mate, leading to rejection. And being indifferent, on the other hand, may denote a lack of emotion and turn the dating experience in a sour one.

    Talking About Your Ex Too Much

    Talking about your Ex or Exes too much is one of the terrible mistakes that people in their 40s often commit. Dating offers a chance to start afresh. So, if you continue to talk about your previous relationships to your potential date, it may actually make them uninterested about you in the end.

    Taking Things Too Much Personally

    In this era of internet mingling, you must learn to not take actions and words too much personally or seriously. Instead, try to have fun with the new dating experience. No matter how much certain you are about your goals in life, don't judge your date instantly.

    Agreeing with Everything Too Much

    Do you agree with whatever your potential date says? Well then stop right now, as it will ruin your chances to have a reciprocating and honest romantic relationship. It's okay to fear a bit that you're over 40 and you can't effort people losing interest in you. But that doesn't mean you should say yes to things you're not comfortable with.

    Holding On to Outdated Beliefs

    Gone are the days when men used to ask women out; as in this cyberspace era, neither being shy nor waiting to be asked out can help you in finding the right date. Learn to make your move and you'll see dhow dating in 40s rocks.

    Remember, being over the age of 40 doesn't restrict you from being what you are or starting a new romantic relationship. Just be aware of not doing the silly mistakes mentioned above, and dating will be as fun as it used to be in your 20s.

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    Source by Achal Mehrotra

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  • 13 Healing Bullet Points

    13 Healing Bullet Points

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    Your life is not defined by the trials you encounter; it is determined by how you respond to personal challenges.

    “I am the source for the perspectives I choose to hold… regardless of how aware I am of why or how I come to possess that particular perspective. It takes courage to look into the mirror of our souls, absent excuses. I will look into that mirror little bits at a time. SEE and ACT. SEE what I can bear to see and ACT upon what I am able. This is the heart of a gentle invitation to personal responsibility.” ~ Mary Anne Radmacher

    Consider the following 13 bullet points and promises:

    • 1. Understanding how to heal your grief is your first essential step. THE PROMISE: A more clear understanding of your grief is possible as you stop grieving and start healing.

    • 2. Creating decisive thinking, attitude and skill are must-have qualities to master happiness. THE PROMISE: You can develop psychological and emotional empowerment by practicing specific and consistent actions.

    • 3. Don’t be stuck in a negative outlook; as a cure learn how to use grateful moments. THE PROMISE: By expressing your gratitude for uplifting and positive emotional experiences you can find the inner empowerment to start healing and begin new hope.

    • 4. Rescue yourself from floundering in your painful past. THE PROMISE: Concentrating on your new you and new conditions can begin your life anew.

    • 5. Take control of your personal thoughts and actions THE PROMISE. You have far more ability to determine what you think and how you act than you initially imagine.

    • 6. Wanting to heal is not enough; persuasive desires can give you vital healing clarity. THE PROMISE: As you hunger and thirst to overcome your grief and loss a clearer path will appear.

    • 7. Desiring your old life back is counterproductive; embracing your new circumstance will give you empowerment. THE PROMISE: New opportunities and possibilities are within your reach as you seek them.

    • 8. Everyone’s grief clock keeps its own time; your grief healing clock is correct – follow that time. THE PROMISE: Be kind to the grief you feel; allowing a short period of time for your sorrow is OK which will bring you clarity and resolve.

    • 9. You can’t hibernate expecting to awaken in the spring with your sorrow healed – action steps bring reconciliation. THE PROMISE: Happiness and hope are the result of your actions.

    • 10. Because of your horrendous condition you can feel uncertainty; yet, finding joy again is possible. THE PROMISE: You may experience hopelessness, indecision, impossibilities, even anger; nonetheless, finding new joy is reachable.

    • 11. You are not alone, thousands of others have suffered through their grief and found joy – you can also. THE PROMISE: You can find personal strength in the many examples of reconciling grief and finding joy again.

    • 12. Reinforce your capacity to direct your own attention toward your goal. THE PROMISE: You can guide yourself more effectively toward healing your grief and loss.

    • 13. Re-evaluate your outlook; consider all shifts that have occurred from your grief happening. THE PROMISE: As you reconnect with your passions, people, places or things you did previous and embrace the hope of greater understanding, peace and joy – clearness and hope will come.

    “Greatness is not in where we stand, but in what direction we are moving. We must sail sometimes with the wind and sometimes against it – but sail we must, and not drift, nor lie at anchor.” ~ Oliver Wendell Holmes, Jr.

    Finding healing, harmony and happiness after grief involves a specific conditioning of the mind and heart. A steady fulfillment of contentment, confidence and hope are needed and essential. The 13 foregoing important bullet points and promises will support you in understanding, reconciling, and healing your grief and loss; they will give you inner empowerment needed to weather your personal life storms.

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    Source by Duane Marchant

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  • How Art Can Heal You

    How Art Can Heal You

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    A person when they are drawn to an artwork is experiencing either an awakening to the feelings of what they see or they are analysing for details in making sense of things. To express oneself to the creativity of being authentic and original is to experience true happiness as it has for most artists and the everyday people. Today stress has become an expected living condition for most people and many are unaware that they are slowly deteriorating in boiling water like a frog who is unconscious of its environment. The human mind is like an operating system and we store many of our memories and experiences in our subconscious mind therefore never realising that we are repeating a pattern or never understanding why we react a certain way when in fact we wish we dealt with matters differently.

    Since starting on my artistic journey in my living room a few years back I have come to realise that art is more than just a hobby, it can actually be a new way of life and that we are allowed to express our innermost frustration and fears that hang on our shoulders like a shadow of uncertainty. A simple thing like colouring in books and prints are now becoming a new found stress relief and according to researchers who have recognized the healing traits of art for years, say that today art is used to help people in order to express themselves when they’re sentiment and it is too difficult for them to put their emotions into words, most likely when they’re faced with a cancer diagnosis. Now when seeing colours in flowers and plants for inspiration it gives me a feeling of gratitude to what nature is quietly offering us, more than an aid for oxygen supply but a mark for attention in times of stress. The whole idea of meditation is to bring the mind to a focus point where the nerves are trained to not react to the internal dialogues and external forces thus strengthening the frontal cortex from reacting to stimuli and instead take a better course of action. Painting and colouring do for this very reason give you the same result. Observe the traits and characteristics of most painters and artists, you will see that in a general we are calm and are less prone to neurotic outburst of emotions. Some of us do practise a healthier lifestyle and it is a privilege for me as an artist to inform you that we are all not on drugs and substances and that the use of art can in a way be beneficial for anyone who require to relax and unwind.

    A habit once formed is not easy to break however with the right intention to change and move forward you will find that replacing an addiction or substance with a more therapeutic action such as colouring in or painting, it can give you the same feeling of satisfaction. As difficult and impossible this may sound, at first, you will never know until you try it. The secret to becoming a healthier and successful artist is to find what inspires you to create when observing nature and beautiful surroundings but if you have never touched a paint brush then start with the basics of colouring in or make a collage from gluing seashells on a canvas. Either way, art is subjective and my theory is if it makes you feel happy and gives you a sense of achievement from creating something out of nothing then you truly are an artist.

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    Source by Julie Rekha

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  • Take Ownership of Your Health: Hold Yourself Accountable

    Take Ownership of Your Health: Hold Yourself Accountable

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    Over the years, I’ve conducted extensive research on health topics such as obesity, osteoporosis and cardiovascular disease. I have also studied theories of behavior change. What jumps out at me the most is how many of these conditions are preventable. Yes, there are non-modifiable factors however, it is our behaviors that are causing damage to our health and wellness. Essentially, we are all aware of our unhealthy behaviors and the consequences associated with them. I feel like I’m a misfit in society because I actually enjoy physical activity, going to the gym and pushing my body to its limits. I was also criticised heavily because it took me nearly two weeks to finishing watching the third season of Stranger Things. Let that sink in. We live in a society where it is the norm to watch an entire season of a television series over a weekend, let alone one day and this is completely acceptable, even encouraged. I feel like I have to justify why I don’t binge watch television, why I wake up early to exercise and why I restrict processed foods (among many other ingredients) from my diet.

    My reason is simple, I do it for my health. Health is a priority to me and I want to face the daily challenges of life with the least amount of pain, discomfort and illness as possible. I’m not a machine, I get sick on occasion and I have a history of injuries. I watch television and movies and I’m known to indulge in a meal or snack of the unhealthy variety on occasion. I try to keep my immune system optimal and reduce my risk of injury through strength and flexibility training. Let’s examine exercise. Most of us know that it is beneficial to our health, not just physically but emotionally as well. Increased levels of physical activity have the potential to lower the risk of obesity, diabetes and cardiovascular disease (among many more) according to multiple sources. We know that being inactive increases the risk of the mentioned conditions, yet many of us choose to do nothing about it. There is a disconnect between what we know and what we do. Do we not prioritize our health and quality of life? Do we get distracted with the ease of technology and everything available at the touch of a button? Do we know how many deaths can be prevented each year by modifying our behaviors?

    So much of what we experience is preventable if we take the necessary precautions. We don’t have to wait until we get diagnosed to make a change. We can make changes so that we don’t get diagnosed. We do have the time if we make it a priority. We can find a plethora of excuses why we don’t exercises of we can focus on reasons why we should. I can honestly say that I am 100% responsible for all of the injuries I’ve sustained in my lifetime. Whether it was negligence, ignorance or ego, I was at fault and I take full ownership of that. Now let’s take ownership of our health and strive for progression.

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    Source by Phillip J Schiefer

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  • How to Choose the Best Sales Training Coach

    How to Choose the Best Sales Training Coach

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    There is no formal education curriculum for sales, but the ironic thing is that everybody sells. There are a lot of people working in the sales industry and each of them is competing with one another. For you to stand out from the rest, you need to possess the selling skills, right mindset, and determination. You also need to embrace change. As you know, the sales environment is continuously evolving. You need to think outside of the box to outsmart your business competitor. This is where sales tips play an important role.

    Sales business should be conducted by people who are trained to do such stuff. It should be conducted only by the best sales training coach. If you are going to search around, you will notice that there are a lot of sales tips programs out there. However, choosing the best one can be very challenging. You need to make sure that you come up with the best choice or else you will end up wasting your time and money.

    How do you go about choosing a sales training coach?

    You have to consider the type of problem in your business you want to solve. There are many areas in the business that need improvement. Sales managers usually want to improve the team’s organizational effectiveness. This includes redefining the sales process. However, the main problem here is not the process itself but the execution. In this case, the focus of sales business is enhancing the selling skills and strategy.

    What are the qualities of a sales tips coach?

    • Practice what he preaches

    A sales tips coach should be someone who has vast experience in handling sales process. Check the career path of the training coach and make sure that he has achieved something in his career. There should be professional experiences and the coach should be able to impart his experience and expertise to other people. The professional experience makes the sales business coach highly credible and reputable.

    • Has experience leading a sales team

    A sales business coach should know how to win the trust of his audience. People will most likely put their trust to someone who has first-hand experience handling a sales team. He should have a strong leadership skill to make it easier for him to coach other people.

    • A sales tips coach should be intellectual

    Doing something that nourishes your mind is great. There should be a passion and hunger for learning. A sales business coach should engage in activities that can further improve his intellectuality. He should be willing to spend time learning about other people, especially about his audience, organizations, and business as a whole. He should be up to date with the sales training trends and be able to impart it to his students with ease and confidence.

    • A sales training coach should be humble

    Some people in the training profession tend to be egocentric. They want to be the center of attention and most of the time wants to be in control of their audience. The best coach for sales training is the one who is humble enough to facilitate a good learning experience. When conducting coaching or training, whether it is about sales or other industry, a coach should keep in mind that it is not always about him. It is all about sales people wanting to become expert in a specific industry.

    • A sales training coach should be a good communicator

    The sales training program has a lot of components and the coach should condense the information into a short period of time. To tackle everything you need to tackle, you should be a good communicator. No matter how good the message it, it will mean nothing if it is not communicated in the most effective manner.

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    Source by Phil M Jones

    Views: 0

  • New Book Offers Daily Lessons for Developing Entrepreneurial Mindset

    New Book Offers Daily Lessons for Developing Entrepreneurial Mindset

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    In The Entrepreneurial Way, Jacob Busani takes readers on a one-month journey through the world of entrepreneurship. Each chapter is to be read on a different day over the course of thirty days, and each day is devoted to a different topic relevant to being an entrepreneur. The book is intended for the busy person who may only have five or ten minutes a day to read, so each chapter is only a few pages long, but it brings a topic to the forefront of the reader’s mind, offers inspirational quotes to support the topic, and then a series of exercise questions so the reader can take action on that day’s topic.

    The book opens with what may be the most important topic of all: Mindset. Busani begins by quoting Henry Ford’s famous saying, “Whether you think you can or you think you can’t, you’re right.” Busani says Ford was absolutely right in this statement. If we wish to be entrepreneurs, we must take control of our minds. We have to believe we can be entrepreneurs and we have to learn to be our own bosses.

    Numerous other topics follow. For example, Day 2 is about Vision. In it, Busani describes the importance of communicating to customers why you do what you do so you can bring the best experience to your customers. Day 8: No Guarantees discusses the importance of working because you are passionate about what you do and you believe in your business. Busani reminds entrepreneurs that, especially in the beginning, 80 percent of what they do they will not be paid for, but those who will only do what they get paid for never get rich. If you put in the time to build your business, eventually you will reap the rewards. One of the most important topics is Day 10: Focus. Here, Busani dismisses the myth of multitasking because it destroys focus and also results in tasks taking more time. He instead tells us to focus on one task at a time if we want to make progress on our goals and manage our time properly. Other daily topics include Day 13: Commitment, Day 15: Procrastination, and Day 25: Leadership, where Busani recommends, “Always say, ‘I want my people to win more than I want them to win for me.’ That’s valuable. There’s a lot of ROI (return on investment) in seeing your people succeed. Sometimes, it means having them leave the company to seek their own passions.”

    Some statements like that last one may be surprising, but as a former manager of a call center and as an entrepreneur myself for a dozen years, I completely agree with Busani. The more you support your employees, the happier and more prosperous everyone will be. Therefore, I appreciate that throughout these pages, Busani offers practical and honest advice, based on experience, that will definitely benefit anyone who embraces it.

    Embracing and applying the material is made easy for readers because each day is followed by a short exercise. The exercises help readers think through what they have learned from that day’s lesson and move forward into taking action to succeed as an entrepreneur. For example Day 20: Finding the Right Mentor asks you to think about in what ways a mentor might help you. Then it asks you to list five mentors in your field and do some research on each of them to see how they might assist you. Day 26: Residual Income asks you to brainstorm ways you could come up with residual income and then outline a plan for doing so. None of the exercises are overly taxing on the brain, but rather, they set the brain to thinking in an entrepreneurial way, and ultimately, the result will be that such thinking will become habitual.

    Finally, each chapter ends with several wonderful inspirational quotes. Yes, Busani quotes famous people like Thomas Jefferson, who said, “I find that the harder I work, the more luck I seem to have” and Mark Twain: “Keep away from small people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you too can become great.” But my two favorite quotes in the book are actually both by Anonymous: “You can’t have a million-dollar dream with a minimum wage work ethic,” and “No matter how busy you are, or how busy you think you are, the work will always be there tomorrow, but your friends might not be.” Yes, work/life balance is also a topic in The Entrepreneurial Way-and one of the most important for entrepreneurs who tend to be workaholics.

    I encourage you to take the journey of The Entrepreneurial Way. Because reading this book and applying its concepts will only take you five or ten minutes per day, your investment will be minimal, but the return on that investment will likely be beyond measure.

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    Source by Tyler Tichelaar

    Views: 0

  • All About Traditional Chinese Medicine

    All About Traditional Chinese Medicine

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    Traditional Chinese medicine is an alternative to contemporary medicine. The treatment method corrects imbalances in the body and works in different ways that include:

    • Addressing the environment and the external factors of the patient.
    • Helping the patients relate to the internal emotions in a healthier way.
    • Improving the lifestyle of the patients. This includes promoting better diet and exercise.

    The traditional Chinese medicine affects different areas of the body but it focuses on only a few of these areas. The areas include: large intestine, gallbladder, small intestine, lung, liver, spleen, kidneys, and heart.

    Benefits of traditional Chinese medicine

    The treatment option comes with many advantages that include:

    Reduced inflammation: The herbs and mushrooms used in the treatment have antioxidant, antiapoptotic, autophagic, and anti-inflammatory effects on the body. When you take the herbs, you have reduced levels of oxidative stress and inflammation thus you protect the body cells, tissues, and organs from developing diseases.

    Reduction of chronic pain and headache: The use of acupuncture and acupressure plays a vital role in managing pain brought about by arthritis and other medical conditions. Experts have also found that treatment methods such as eating a healthy diet and tai chi aid in reducing chronic tension headaches.

    Hormonal balance: Research studies show that the herbs used in the treatment contain anti-inflammatory and antioxidants that improve the functions within the endocrine and central nervous system. This aids in improving the healing abilities of the body and balances the hormones such as insulin, estrogen, cortisol, and testosterone.

    Improvement of the health of the liver: Since traditional Chinese medicine advocates that you take a healthy diet, the diet aids in improving the health of the liver. Some of the best foods that you should take to improve the health of your liver include: sweet potatoes, healthy fats, spices rich in ginger and garlic, and herbs. You should avoid fried foods, sugary drinks, and snacks, refined oils, alcohol, and processed carbohydrates.

    Tips to consider when engaging in traditional Chinese medicine

    For you to have a great experience with the treatment method, you need to consider a number of tips. Before you settle on a given practitioner, always take your time to research him/her and ensure that he/she is reputable. Experts recommend that you visit a number of facilities and take a look at the displayed certifications. If there are no certifications, you should stay away from the practitioner.

    While the herbs are natural, you should take them under maximum supervision. You shouldn’t take them if suffering from a medical condition or when pregnant. You should avoid medications from an unknown company as they might be containing dangerous additives, lead, cadmium, mercury, and traces of other heavy metals.

    To get the most from the treatment method, you should incorporate different lifestyle and preventative habits such as exercising, eating a healthy diet, getting enough sleep, and taking beneficial supplements.

    Conclusion

    This is what you need to know about traditional Chinese medicine. You should remember that the medications are recommended as complementary treatment methods; therefore, you should try them together with the complementary medications. To avoid complications always follow the doctor’s advice.

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    Source by Idd Aziz

    Views: 0

  • Customer Satisfaction Management

    Customer Satisfaction Management

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    General understanding of consumer satisfaction or dissatisfaction is the result of differences between consumer expectations and performance perceived by consumers. From the various definitions of consumer satisfaction that have been researched and defined by marketing experts, it can be concluded that customer satisfaction is a behavior response consumer in the form of after-purchase evaluation of an item or service that they feel (product performance) compared to consumer expectations.Consumer satisfaction is very dependent on the perceptions and expectations of consumers themselves. Factors that influence consumers’ perceptions and expectations when making purchases of goods or services are needs and desires felt by consumers when making purchases of goods or services, past experiences when consuming these goods or services and experiences of friends who have consume these goods or services and advertising.In a competitive environment, an indicator that can show customer satisfaction is whether the consumer will buy back and use the product in the future.

    Customer needs are fulfilled is one of the factors forming Customer Satisfaction (Customer Satisfaction), in addition to other factors related to Customer Service. And this customer satisfaction is what we need to ensure the continuity of our business. Aspects that can affect customer satisfaction effectively [13], namely:

    1. Warranty costs. Several companies deal with the warranty costs of their products / services through a percentage of sales. The company’s failure to give satisfaction to customers is usually because the company does not provide guarantees for the products they sell to customers.

    2. Handling of complaints from customers. Statistically this is important to note, but it is often too late for companies to realize it. If complaints / claims from customers are not immediately resolved, customer defections cannot be prevented.

    3. Market Share. It is a matter that must be measured and related to company performance. If the market share is measured, then the quantity is measured, not the quality of the company’s service.

    4. Costs of poor quality. This can be of satisfactory value if costs for customer defect can be estimated.

    5. Industry reports. There are many types and industry reports, as stated by J.D Power in Bhote, which is the report that is the fairest, most accurate, and most eagerly made by the company.Guiltinan [14] argues that one of the benefits of customer satisfaction is that it can increase customer loyalty, as shown in the figure below

    Customer satisfaction is an emotional response to the evaluation of the consumption experience of a product or service. Kotler defines customer satisfaction as the level of one’s feelings after comparing the performance (or results) that he feels compared to his expectations (Kotler, Philip, and Garry Armstrong, 2005). Basically, customer satisfaction includes the difference between expectations and performance or the results obtained.

    According to Kotler [1], satisfaction is feeling happy or disappointed someone who appears after comparing between perceptions or impressions of the performance or results of a product and expectations. So, satisfaction is a function of perception or impression of performance and hope. If the performance is below expectations, the customer is not satisfied. If the performance meets expectations, the customer will be satisfied. If the performance exceeds expectations, the customer will be very satisfied or happy. The key to generating customer loyalty is to provide high customer value.The relationship between customer satisfaction and loyal customers is disproportionate [2], for example, customer satisfaction is ranked on a 1-5 scale, namely:

    1. Customer satisfaction at a very low level (level 1), most likely customers will move away from the company and speak ill of it.

    2. Customer satisfaction at level 2 to level 4, customers feel somewhat satisfied, but it is still possible to move when a better offer appears.

    3. Customer satisfaction at level 5, customers are very likely to buy back and even disseminate good news about the company.

    High satisfaction or satisfaction creates an emotional bond with the brand or company and is not only fixated on reasonable choices.While satisfaction according to Kotler and Armstrong (2001: 9): Consumer satisfaction is the extent to which the assumption of product performance meets the expectations of buyers. If the product’s performance is lower than the customer’s expectations, the buyer is satisfied or very happy. According to Zeithaml and Bitner (2000: 75) the definition of satisfaction is: Consumer response or response regarding fulfillment of needs. Satisfaction is an assessment of the features or features of a product or service, or the product itself, which provides the level of consumer pleasure related to meeting consumer consumption needs. Consumer satisfaction can be created through quality, service and value.

    Customer expectations are believed to have a large role in evaluating product quality (goods and services) and customer satisfaction. Customer expectations basically have a close relationship between determining quality and customer satisfaction. Customer expectation always exists because of four things (Kertajaya, 2004):

    1. Individual Need or individual needs

    If your customer already has high demands, then his expectations are definitely high too.

    1. Word of Mouth

    Customers can have certain expectations because of other people’s stories. Other people’s stories are often seen as references.

    1. Past experience or past experience

    People who already have good experience in the past will be able to receive services at least the same as they used to be. If not, he will be disappointed.

    1. External communication or external communication

    It is an attempt by the company to promise something to customers in order to attract customers.

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    Source by Yufi Priyo

    Views: 0

  • Emotionally Weak: Do Some Peoples Childhoods Set Them Up To Be Emotionally Weak?

    Emotionally Weak: Do Some Peoples Childhoods Set Them Up To Be Emotionally Weak?

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    It could be said that someone’s life would be a lot easier if they were unable to experience emotions. The primary reason for this is that they would no longer experience emotional pain.

    As a result of this, they would never feel sad, powerless, helpless, or hopeless, and fear and anxiety would no longer bother them either. This would allow them to lead a more centred life.

    The Downside

    Living in this way wouldn’t come without its problems, though, as one would most likely lead a life that lacks depth. They would live an empty existence, due to the part of themselves that provides meaning and a sense of wholeness being offline.

    Not only does this part of them provide meaning, it is also what allows them to feel connected to others and the planet. Therefore, while experiencing emotions will be hard for them at times, it would be far worse is they were not able to experience them.

    Hard To Accept

    However, although this is the case, it doesn’t mean that everyone will be able to accept this. If someone experiences a lot of emotional pain, for instance, they may believe that their life would be better if they could no longer feel.

    Yet, given what they often go through, it is not exactly going to be a surprise for them to have this outlook. Their life is not going to be very enjoyable; it could seem as if they are being punished.

    No Stability

    And even when they are not in a lot of emotional pain, they could wonder how long it will be until they are. Before long, something could take place that will completely change their inner world.

    This could take place after another person has said something negative about them or tried to walk over them. Something else that could cause them to come crashing down is a break up or an argument.

    All Over the Place

    It will be clear that it will be more or less impossible for one to handle how they feel. Instead of their emotional self being another part of their being, it will be a part of them that has the tendency to take over their whole being.

    If they were able to contain their feelings and they didn’t take over, their life would be very different. One wouldn’t be a small boat that is tossed around by every wave; they would be a big ship that has the ability handle most waves.

    One Approach

    If one was able to step back and came to the conclusion that they need to do something about their life, they might end up looking for a book to read. Conversely, they could look online for answers.

    What they may learn is that they to develop the ability to manage their thoughts, with this being the reason why their feelings are often out of control. Once they can do this, they will become emotionally strong.

    Support

    Being mindful of what thoughts they entertain, and what thoughts they think, will allow them to have different feelings. The positive feelings that they end up having can give them the strength that they need to feel strong and to achieve their goals.

    Said another way, ones emotional body will be working with their mind as opposed to against it. After putting these steps into practice for a little while, they may find that their life starts to change.

    An Unexpected Outcome

    Then again, one could find that focusing on what is taking place in their head doesn’t have much of an effect on them. Now, this could be a sign that they need to hang in there and to keep going until it works.

    At the same time, it could show that they need to try a completely different approach. There is the chance that one’s emotional body is carrying a lot of emotional pain and this is then why they find it hard to handle their emotions.

    A Missing Ability

    If they are carrying a lot of emotional pain, it could also show that they didn’t receive the type of care that they needed in order to develop the ability to regulate their own emotions. Perhaps their early years were a time when they were abused and/or neglected.

    What should have been a time when they were built up would have been a time when they were traumatised on a regular basis. This would have caused them to suffer as a child and it will still be causing them to suffer as an adult.

    A Totally Different Approach

    The emotional pain that has stayed trapped in their body will most likely need to be worked through. This can involve facing how they feel and feeling their feelings to their completion.

    To do this, one will most likely need to reach out for external support. The reason for this is that these feelings will be too much for them to handle and this will have stopped them from being able to consciously work through them.

    Awareness

    A therapist or a healer, for instance, can provide the presence that one needs so that they can go where they wouldn’t by themselves. This person will be like the scaffolding that is needed while a building is being strengthened.

    The main thing will be for them to reach out for assistance and to keep going no matter what. As for how long this process will take, how long is a piece of string?

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    Source by Oliver JR Cooper

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