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Tag: Challenges

  • Internal Customer Service: Guidelines for Suppliers and Contractors

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    Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customers – those people within the organization that service us – as internal customers and who we service as internal customers. “There is a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services. It is almost impossible to provide good external service if your organization is not providing good internal service.” R. Zemke and K. Anderson, Delivering Knock Your Socks Off Service, 1981.

    And it’s not just about internal customers within the walls of your organization, it’s also about those arms-length internal customers and customer service providers – suppliers and contractors – those people who either supply your organization directly or come into contact with your external customers, directly, as your representative. These suppliers and contractors should be considered an integral part of your organization and the service they provide should be measured as accurately and frequently as you measure the service level you provide.

    To my mind, servicing others, whether internal or external (customer, supplier, colleague, peer, supervisor, contractor), should reflect the values of your organization and the process to retain the best customers – again, whether internal or external – can be applied across any of these groups. Suppliers and contractors should be selected and retained based on their commitment to servicing your customers – and your employees – as you require them to be serviced. Although you do not ‘own’ these suppliers and contractors, you have the right to demand the equivalent level of service you provide to your customers. When selecting your suppliers and contractors, or measuring the ones you currently are associated with, the following guidelines may help ensure that internal service meets the standard.

    Recruit suppliers and contractors as you would your employees.

    You should be seeking out the best person for the job, the high performer who will be able to deliver on your business expectations and drive up results for your company. Why not utilize some of the recruiting tools you use when conducting a search for an employee? Think about it. You will be paying this supplier or contractor to perform services for you or your customers so you should expect them to be of the calibre you expect from a new employee. Consider requesting a resume of their qualifications and experience, customers they have serviced, certifications that may be required, and if available, customer testimonials. Interview them in a similar fashion to the way in which you interview for employees. Check their references and make sure you put in place a contractual arrangement that clearly documents what you expect from them and what they can expect from you (this is just another version of position profiles and expectations for the role).

    In these cases, you are seeking high performers capable of servicing both your customers and your employees. And you have a responsibility to provide them with the information, resources and possibly, tools, they will need to service both these groups accurately and professionally.

    Provide clear expectations of performance.

    Even if your suppliers and contractors have worked with your organization for a long period of time, it is critical to periodically review your expectations of their role and how you expect them to service your customers. Customers are retained because they have developed a good relationship with their supplier and any contractor or supplier who is dealing with your customer directly, is seen by the customer to be an employee of your company, and hence; representing your company.

    When I was a general manager for an energy distribution company, one of our contractor service technicians accidentally cut the customer’s phone line. The first issue for the customer was, of course, the cut phone line and the inconvenience associated. The second issue was that the contractor apologized but told the customer he would have to call our company to secure satisfaction regarding the cost and inconvenience of having the line repaired. The third issue was the response the customer received from the Branch Manager when he called our company office to complain. He was told we were not responsible since it was a contractor that had cut the line! Yes, I too, was shocked when the customer got through to me to complain and told me what the Branch Manager had said. Even more distressing was the fact that the Branch Manager defended his position when I called him about the complaint!

    No doubt we did not clearly identify to our contractor our customer service expectations. To me, they were simple. Apologize to the customer, call our office immediately to request a solution and then work with the customer to get the solution implemented. Simple to me but certainly not to our contractor or, I quickly discovered, to my Branch Manager.

    So my next step was to build a contractor customer service agreement and develop a customer service training program to implement with both our employees and our contractors. We then implemented it across my region. We still had customer service issues with both our contractors and our employees, periodically,but this was a great first step.

    Conduct frequent performance reviews.

    Providing your suppliers and contractors with regular, specific feedback will not only give you confidence that they are meeting your needs but will also provide opportunities for them to discuss any customer service challenges, issues, or problems with you before they result in lost customers. These regular reviews should be part of the contract between you and the contractor and they should be implemented on schedule. During these reviews you should include their primary employee contacts to ensure all partners are clear about the issues and able to participate in developing the solutions. This secures commitment to the solutions.

    Reward and recognize customer service excellence.

    At a minimum, providing them with a reference signifies that you are pleased with their customer service performance. But, without a doubt, the best reward for suppliers and contractors is securing more work from you.

    Following these guidelines will go a long way to ensuring alignment between your company, your employees and your suppliers and contractors – to the business goals and strategy. All sectors can then be focused on delivering the expected level of customer service to the customer base you want to retain.

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    Source by Donna Stevenson

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  • Mercury Retrograde As Healing

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    Oh no! Mercury retrograde! Well… not so fast.

    It happens every time Mercury goes retrograde (the effect that makes the planet appear to travel backwards in the sky). Things go wrong-well, thanks a lot mercury retrograde. It’s an ingrained response. And it reveals a not-so-hidden problem (if a generally ignored one).

    Mercury, of course, doesn’t really go backwards – it simply appears to do so from our perspective on Earth. And that’s the heart of the matter – perception. We see an elliptical orbit from our own elliptical spinning. It distorts reality.

    You know this, of course, and that “mercury retrograde” refers to the astrological energetic correspondence. But consider – what is simply an ongoing cycle is perceived as ups and downs. It’s neither. It just is, a fundamental reality.

    And that’s the problem with “my current troubles are because mercury is retrograde.” No, they’re not. Rather, mercury retrograde is shining a light on fundamental problems. Literally – the foundation is lacking, creating the perception that problems have abruptly come about that were actually a long time coming.

    There’s disruption – True. But the fault isn’t negative energy.

    I had a strained conversation with my dad. My partner said something dismissive. My muscles are sore and stiff. And I’m feeling a bit overwhelmed. Mercury retrograde, right? (And let’s not forget the annoying slow Internet speed). I even blew up a wheelbarrow tire yesterday, just pumping air back into it after it went flat.

    The problems here, though, are fundamental. My dad and I have had awkward conversations for years. My partner and I have busy schedules and don’t always communicate well. Instead of rotating cardio, weights, and swimming at the gym, I did all three one day, then stacked firewood the next. My schedule is too packed, and I already knew that three months ago (will be better shortly). The Internet is often slow here (trying to get a new provider to come in). And the tire was ancient.

    Foundations build potentials – constant yang eventually fails.

    Yin energy is about potential. Before I undertake strenuous physical tasks, I have to build up over time. Before I can have open conversation when topics are difficult, I have to build trust and connection over time. Before I can enjoy fast services, I need the supporting infrastructure in place. Tires don’t last forever, and need to be inspected and maintained. And schedules packed tight don’t work.

    We’re mainly all about the yang energy. But just like mercury, it travels in circular motion (and not in a straight line and then back, however it might appear). We push and strive and force and stubbornly persist, working against nature herself, thinking we have to do so, but fooling only ourselves.

    Research shows multi-tasking is a myth (we can do both tasks separately faster than both together). “Overwhelmed” is an over-reaction we invented for dramatic effect (“whelmed” means exactly the same thing). And no matter how far you need to drive, you’ll have to stop and get fuel. Vehicle maintenance is a good idea too. If not – you’ll be sitting at the side of the road.

    Healing can’t be all yang (if you want to remain healthy)

    No one ever says: “Hey, I’d like to work on the fundamental pieces creating the health, emotional, and spiritual challenges I’m facing. Ever. Instead, it’s mostly “can you just do a session and fix this?” Frankly, sometimes yes, that can happen, but that’s not ultimately the best approach.

    Trees grow extensive root systems before branching into leafy canopies – or they’d fall at the first strong wind. Busy successful and happy people don’t “find” time to meditate-they know that an hour of focus in the morning is the reason for their continued happiness and success. Schedules can be more organic and realistic by making choices and delegating (“but I have to do these things because no one else can” is a lie we all tell ourselves). And 1 in 25 people never get sick, their entire lives – because they understand (and continually practice) balance.

    That’s why to pursue more than straight healing sessions

    Self-healing, integrating levels of being, getting unstuck, building effective meditation practice, understanding and overcoming long-term pain, overcoming emotional challenges, the 12 keys to healing-these essential building blocks help you learn to live in wholeness and ongoing health – including thriving in spiritual balance.

    Some people do monthly combination programs, so they can benefit from both healing sessions and program material to heal and to maintain their health, their mental and emotional peace and balance, and to best show up in the world to thrive as the beautiful people they always were and were meant to be.

    Because Mercury doesn’t travel back and forth on a straight line. And neither does healing. For ongoing health and progress, you must master circular effort.

    So thank Mercury for the reminder. Then turn your attention to fundamentals.

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    Source by Tim Emerson

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  • Teaching Entrepreneurship To Children: Should We Do It?

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    Should we be teaching entrepreneurship to children? When you were a child did you ever have a stand where you sold soft drinks like sodas? Did you ever offer cakes and candy to other students at school in order to make some money?

    Not everybody is bitten by the entrepreneurial bug when they are kids however. I truly believe that it’s vital teaching entrepreneurship to children. The harsh realities of entering into the workforce in a difficult economy presents a lot of challenges. The alternative of being an entrepreneur and working for yourself is something that should be explained to children and young people.

    Making then Aware of an Alternative

    The main thing working against our children having an entrepreneurial mindset is our education system. With only a few exceptions, most of the teaching we get from the time we are in kindergarten to the day we graduate from college is…

    * Make sure you get a good education

    * Study hard and graduate with your degree

    * Get a wonderful job with great additional benefits and you’re set for life!

    There are a number of issues with this.

    There is absolutely nothing wrong with working and getting a good job with for a terrific company. A lot of people end up doing this and a some enjoy it and make a huge contribution to their company.

    The real truth is that there is a HUGE portion of people who are not pleased with their jobs and are in fact totally dissatisfied. This can be due to the fact that they either do not like the work they do, who they actually work with or they may not get paid enough being just one paycheck away from being broke.

    The Second problem is that it is very RARE in these modern times to find anybody that works at one specific job for more than 3 to 5 years. Switching between jobs regularly has actually become the “brand-new standard”.

    That’s why it’s so essential in teaching entrepreneurship to children and revealing to them that there is an option to having to go out into the workforce to make a living. Would it not make more sense to instruct children about entrepreneurship and show them a that there is a very real alternative to living a life in the corporate world.

    Teaching them about things like beginning their own home-business… particularly an online business. We have to remember that the younger generation now invest most of their time online nowadays. So,when they are young, why not instruct them about how to make money with a medium like the internet that they are so comfortable using.

    Keeping it Real

    Understanding that children these days can truly benefit from finding out how to begin their own business, how do we begin teaching them about it?

    I think it’s extremely important to set the right expectations early on. Having your own business can be an amazing experience, however children should be taught that it does also include hard work and dedication. This is something that children (and adults) in some cases choose to skip over.

    The reality is beginning an online business has the possibility to make you a lot more money than most everyday jobs.

    It’s essential to offer children choices. Make them understand the benefits and challenges of working in the “Rat Race” and the alternative of working for themselves in their own business.

    To be really practical we have to remember that children will regularly want to select the most simple and “Safest” method rather than something that might present a greater challenge and require a little additional effort even though in the long-term they could be much better off.

    Keep Their Dreams Alive

    The last thing to keep in mind is to be supportive of children who wish to start their own company. You see most children still have dreams and goals when they are young.

    As time goes and life presents some obstacles to their dreams in various forms, children then start to lower their goals and become more willing to settle for mediocrity. That is unless they have someone to look up to and admire and to learn from. Be the kind of individual who motivates and supports those children to dream big and work hard to realise their ambitions.

    With it becoming harder to find a good job nowadays, young children (and lots of grownups) need to be aware of the option of a home based business as a vehicle to achieve their dreams and objectives. Teaching entrepreneurship to children and assisting them in preserving their dreams can help pave a path on their journey to financial freedom and a life filled with passion.

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    Source by Merv Stevens

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  • The Thirteen Steps to Riches, Napoleon Hill – A Brief Look at Each

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    In his book “Think and Grow Rich”, Napoleon Hill talks of the Thirteen Steps to Riches. This information is still as relevant today as it was at the time of publication. This article looks at each of the steps briefly.

    Step 1: Desire

    You need to have a burning desire to achieve success. If you are tentative and timid, then it is not true desire. Have a definite and specific goal for what you want to achieve, and stick to it. Have a plan for how you are going to achieve that goal.

    Step 2: Faith

    Have faith that you really can achieve what you desire. If you have truly believe it, then it is more likely to manifest itself.

    Step 3: Autosuggestion

    Have a mental picture in your mind that you have already achieved what you desire. By replaying this consistently in your mind, you will gain the faith that you need to achieve it.

    Step 4: Specialized Knowledge

    Knowledge is not power, it is potential power. It becomes power if that knowledge is used, and put into definite plans of action. Take the time to learn what you need in order to become an expert in your field of expertise. Associate with others who are already experts and learn from them.

    Step 5: Imagination

    Albert Einstein said “Imagination is everything. It is the preview to life’s coming attractions”. This sums it up beautifully. If you can visualise what you want in life, and then focus on it, it should become a self-fulfilling prophecy.

    Step 6: Organized Planning

    Once you know what your goal is, you need to have a definite and practical plan for how you are going to achieve it. Put the pieces in place that will help you achieve your success.

    Step 7: Decision

    Come up with a firm decision and stick to it. Don’t let others make your decision for you, and don’t delay your decision or procrastinate.

    Step 8: Persistence

    Lack of persistence keeps many people from great accomplishment. Keep working towards your goal, no matter what obstacles get in your way. Many people give up the minute they reach the slightest obstacle. You have to keep rising above the challenges thrown at you, and keep focusing on your end goal.

    Step 9: Power of the Master Mind

    Often those that are close to us will send us off course with their opinions and ridicule. Surround yourself with like minded people, who are all working towards a common goal. By doing this you create synergy, which is an unstoppable force.

    Step 10: the Mystery of Sex Transmutation

    There are a number of different stimulants that increase the intensity of our thought way beyond the realms of ordinary thought. For example love, a burning desire for fame or financial gain, music, fear. The most powerful of these stimulants is that of sex.

    Step 11: the Subconscious Mind

    The thoughts you have determine what you get in your life. Focus on your plan, and imagine that you have already achieved it.

    Step 12: the Brain

    It has been said that we only use somewhere between 5 and 10 percent of our brain. The rest of our brain power forms the subconscious mind, which is what we need to tap into in order to achieve the successes we desire.

    Step 13: the Sixth Sense

    The ability to use the sixth sense is gained when you apply and master all the previous steps. It takes time to develop it, and it is not something that can be switched on and off at will.

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    Source by Kathy Munslow

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  • Sports Figures, Drugs, and America’s Drug Problem

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    There have been a lot of sports figures in the news recently as a result of drugs. Most recently, Alex Rodriguez has been accused of steroid use. This was a major story as he appeared to be one of only a handful of “clean” baseball heroes of recent times. Just prior to the Rodriguez scandal was the Phelps scandal. If you are one of the three people in the country that haven’t heard, he had been photographed smoking marijuana from a bong. And drugs and sports grabbing headlines doesn’t stop there, as recent articles on Fox Sports have discussed steroid use among the 70’s Steelers, and the recent arrest of Corie Blount, a former NBA player, who was allegedly caught with 29 pounds of marijuana. There was also the arrest of Jacksonville Jaguar former first round pick Matt Jones for cocaine possession early in last year’s football season.

    An interesting article I read on the Phelps scandal was by sometimes controversial sports writer Jason Whitlock. In the article he challenges what some saw as a racial double standard, and even briefly discusses some of the issues with this country’s war on drugs. His article is related to some of the material I use in the course I teach on “The Psychology of Drugs and Drug Abuse.” I show highlights of a documentary called “American Drug War: The Last White Hope.” This film does a good job (although biased at times) of showing the dark side of this war on drugs.

    As an example of America’s misperception of the drug problem, were you aware that tobacco kills more people than all other drugs combined, including alcohol? According to Hart, Ksir, and Ray, smoking is responsible for about 440,000 premature deaths per year. In comparison, alcohol is responsible for at least 20,000 accidental deaths per year, and up to 75,000 in this country when you combine accidental deaths (car accidents, boating accidents, falls, etc.) and deaths from the ill affects on the body (cirrhosis, heart disease, etc.). And these numbers far surpass the deaths from illegal drugs (10-20,000 per year). In fact, illegal drugs kill less Americans then the misuse of prescription drugs. (I had difficulty getting accurate data on prescription drug deaths as a result of misuse, but most articles and sources make it clear that prescription drug misuse causes more deaths per year than illegal drugs).

    According to the documentary I mentioned earlier, some of the contributors to the war on drugs are the companies from the tobacco and alcohol industries. Additionally, this documentary uses interviews with former government officials to substantiate the claim that the war on drugs has been a colossal failure. Street drugs today are more plentiful, more pure, and cheaper. So what has the war on drugs accomplished? According to statistics, it has resulted in approximately 50% of the incarcerated population being jailed for non-violent drug crimes.

    The point is that there are some real misconceptions about the substance abuse problem in this country. Perhaps we are paying attention to the wrong things. Rather than paying attention to cuts in funding for substance abuse rehabilitation, or to the incarceration of non-violent drug offenders, we seem much more concerned with our appointed heroes gaining an advantage in a sport they get paid huge amounts of money to play. Or in someone we have chosen to put on a pedestal, (a 23y/o at that) for letting us down by using marijuana at a college party. We are worried about street drugs, including marijuana, when prescription drug abuse is causing far more damage. And we wouldn’t think of making tobacco or alcohol illegal, despite the fact it causes far more health and welfare problems than illegal substances.

    Don’t we contribute to the sports worship issue? Don’t we make sports figures heroes and role-models, perhaps even more so than more worthy role-models? Don’t we make sports the business it is today, by buying the jerseys, paying the ticket prices, watching the games on television, and making sports the market that it is? Aren’t we quick to dethrone someone who makes a mistake, as if perfection is the only standard we’ll accept?

    I am not pro-drugs. I am not sure if I am pro legalization; I would have to give the issue more thought, and I’m not even sure I’m qualified to voice an opinion. But I am certain we are looking in the wrong directions when we look at drugs in this country. I am hoping it is time for a change: a change which finds all individuals seeking self actualization without the need for a substance; a time where compassion rules, rather than self-righteous indignation. I don’t believe many of us are going to get self actualized or become enlightened watching sports on television. But it is a nice distraction sometimes. How about that Superbowl?

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    Source by William Berry

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  • 10 Characteristics of a Successful Entrepreneur

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    For many people, entrepreneurship has become the job choice of the 21st century. That's understandable given the challenges and rewards of building a successful business. If you are considering entrepreneurship, you should begin the process by understanding the mental, psychological and behavioral characteristics needed for success.

    1. Positive mental attitude . This is arguably the most important of all the characteristics. You will never be a successful entrepreneur without a positive attitude. The one thing you can be sure of is that you will experience difficult times. Your success or failure will be determined at these times. If you maintain your confidence, persevere and continue to stay positive, you will be successful. Conversely, if you allow doubt and uncertainty to prevail, you will probably fail.

    2. Enjoy being around people . Being a successful entrepreneur means you will continuously interact with a diverse array of people such as customers, potential customers, colleagues, competitors, suppliers, lawyers, accountants and coaches. It really helps if you enjoy being around these people.

    3. Excellent communication skills . Communication can be defined as the accurate exchange of information between two or more parties. This is important because you will have many conversations. You need to be able to accurately exchange information in a fast-moving world using a variety of communication methods (eg, interpersonal, electronic). Of particular importance is the ability to listen and truly understand where another person is coming from.

    4. Have a need to achieve . Successful entrepreneurs are achievement-oriented. They value accomplishment and the intrinsic rewards that go along with achieving difficult goals. It is a strong motivator for most business owners.

    5. Resourceful . Most new businesses have limited resources such as money, information and time. Successful entrepreneurs figure out how to get the most out of these resources. They are masters at stretching a dollar and making a few resources go a long way.

    6. Objective . It is not easy to be objective about your business because you are passionate about making it successful. However, you do need to be impartial and dispassionate when it comes to making business decisions because emotion, bias and sentiment can result in poor choices.

    7. Committed . Building a successful business requires an absolute commitment. It takes a lot of work and there will be times when you become discouraged. It is during these times that you must be steadfast, faithful and committed to your vision.

    8. Dependable . This should go without saying but I will say it anyway. There is a strong positive relationship between your perceived level of reliability and the success of your business. No matter what type of business you have, your customers expect you to be dependable.

    9. Proactive and not reactive . Successful entrepreneurs anticipate problems in advance and deal with them before they occur. If you simply react to problems and issues as they arise, you may get overwhelmed.

    10. Possess technical skills and knowledge . Every business requires unique technical skills and knowledge on part of the owner. You have to be good at what you do for your business to succeed. This often means getting additional education and training on an ongoing basis, sometimes for the purpose of obtaining specific credentials (eg, certifications, licenses).

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    Source by Tyrone Holmes

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  • Finding Your Wealthy Place – Five Steps of Entering Your Wealthy Place

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    You can enter into your wealthy place. It is important however to indicate that such is not an overnight thing. It is a process. Never try to take shortcuts. The good news is that there are sure steps you can follow to reach your wealth place. They are described as follows:

    1. Know and Understand That There Is a Wealthy Place in God

    Not every believer knows that he or she has a wealthy place. That is the reason some believers do not bother working on becoming wealthy. They think having a job is enough. But having only a job cannot make you wealthy. You need to also do something apart from your job. Do business and or invest where you can make money. A paycheck normally meets life’s necessities. But you also have wants. What about them. You need abundance. If only your needs are met, how are you going to be a blessing to the nations (to others).

    “I will bless you and make your descendants into a great nation. You will become famous and be a blessing to others.

    I will bless anyone who blesses you, but I will put a curse on anyone who puts a curse on you. Everyone on earth will be blessed because of you.” (Genesis 12:2-4).

    Abraham was promised a blessing and becoming great if he obeyed. Guess what? He obeyed and was blessed to be a blessing. So shall you be blessed if only you will obey. Someone might say, “Ah! This was said to Abraham and his descendents i.e. his seed.” Just look at the following scripture:

    “So if you belong to Christ, you are now part of Abraham’s family, and you will be given what God has promised.” (Galatians 3:29 – Contemporary English Version). Other versions say we are Abraham’s seed. I hope you know the song, “Abraham’s blessings are mine.” We used to sing that song but I don’t hear much of it today. So we are saying you are blessed.

    If you have been praying and confessing but still broke, revisit the Word and see what God is saying about issues of money. There is a wealthy place. We read in Psalm 105:37, “He [the Lord] brought them forth also with silver and gold: and there was not one feeble person among their tribes.” Do you see the GREAT God we serve? He does not want us to go empty handed. He is a God of abundance. I hope you remember the Father who had two sons (parable of the prodigal son). In Luke 15:11-12, it is recorded, “And the younger of them said to his father, Father, give me the portion of goods that falleth to me. And he divided unto them his living.” A good Father has a portion for everyone of his sons. As sons of God, our Father has a portion for everyone of us. Find your wealthy place. It is your portion.

    2. Locate Wealth

    Maybe you are asking yourself, “What is the wealthy place?” This is a place of more than enough. Here are other lands:

    Land of “not enough”

    We have our excuses for dwelling in this land. Excuses like, “Brother, not everyone is supposed to be rich. So I am OK the way I am. I am fine.” Others say, “I don’t want much my sister. I love the Lord. I pray and read the Bible. I am satisfied with what I have.” But you see, these are all religious excuses. There is abundance. Most of us know this land. Many passed through it. It is a land of struggling in life.

    Then thine heart be lifted up, and thou forget the Lord thy God, which brought thee forth out of THELAND OF EGYPT, from THE HOUSE OF BONDAGE. (Deuteronomy 8:14).

    It is time to come out of this land in Jesus Name. It does not glorify God in any way.

    The Land of ‘Just Enough’

    Most people in life park in the land of “just enough.”They are not trying to justify why they are here. They are satisfied with being here. They have just enough and are barely getting by. But they are satisfied. When you are satisfied you don’t fight for anything. You will not fight for your rights or try to have more. But this is not good enough child of God. It is true that God brings us to one land at a time. Why?

    “And thou shalt remember all the way which the Lord thy God led thee these forty years in the wilderness, to humble thee, and to prove thee, to know what was in thine heart, whether thou wouldest keep his commandment, or no.

    And he humbled thee, and suffered thee to hunger, and fed thee with manna, which thou knewest not, neither did thy fathers know; that he might make thee know that man doth not live by bread only, but by every word that proceedeth out of the mouth of the Lord doth man live.” (Deuteronomy 8:2, 3).

    During the wilderness experience, the Israelites were allowed to have “just enough”. God fed them with manna for each day. They were not allowed to gather more. Some tried and the manna got rotten and infested with worms. They were still on their way to their “wealthy place”.

    Through the stages of our walk to the wealthy place there is a learning process. In the land of “not enough” you learn to depend on God for your needs (deliverance). Then in the land of “just enough” you learn that God can move you from one level to another. You need to demonstrate more trust on God. Furthermore, you learn to be trustworthy. God should trust you to be the guardian of His wealth. Some testing takes place. You must be seen to be faithful on the little so that much can be given to you.

    The Land of ‘More Than Enough’

    As children of God, we should all be headed to this land. The question is, “Why is it important to get into this land i.e. the wealthy place? This is because once you are in this land; you can help your neighbor. This is part of knowing and fulfilling your covenant. God said to Abraham, “… I will bless thee… and thou shalt be a blessing” (Gen. 12:2). In other words, God told Abraham, “I will bless you and your family so much that you will have to give some of your blessings away.”

    3. Be Willing to encounter obstacles and giants

    As you are willing to encounter obstacles and giants, withstand them using the Word of God. Many believers are not even willing to go into their wealthy place. They are not even thinking about it. Do you know why? It is because there are giants. Have you noted how difficult and challenging to get more money? The reason is that there are giants in the wealthy place. There has to be some fighting and perseverance to enter there.

    “And they [the twelve spies] told him [Moses], and said, We came unto the land whither thou sentest us, and surely it floweth with milk and honey; and this is the fruit of it.

    NEVERTHELESS the people be strong that dwell in the land, and the cities are walled, and very great: and moreover we saw the children of Anak there.” (Number 13:27, 28).

    Not child of God that this was their wealthy place. God had given it to them. They were supposed to go and take it with God’s support. That is how some of us believers react to the promises of God. We have heard the promises given. But because of the obstacles and challenges, we end up not willing to go forward. We decide to settle for less. There will indeed be resistance. God wants to see us moving forward and then He will support us. Believe the Word and do it in Jesus Name.

    Have a good attitude towards the Word of God. Be willing to obey. Look at the attitude of a believer who trusts God:

    In Numbers 13:30, Caleb said, “… Let us go up at once, and possess it; for we are well able to overcome it.” Does it mean this believer didn’t see the giants? He saw them. But he saw God bigger than the giants. Now, who is magnified in your life? Is it God (His Word) or the giants? There is a wealthy place to be possessed. The other spies saw themselves as grasshoppers in the eyes of the giants except Joshua and Caleb. Guess what happened? Out of the generation that came out of Egypt, only Joshua and Caleb entered the “wealthy place”. Why? The believed and acted on the Word of God. Do you believe the Word? Are you going to act on it?

    4. Expand your capacity to receive Wealth

    In order to enter into your wealthy place, you need to cooperate with God. Have an excellent spirit like Joshua and Caleb. The reason why those who died in the wilderness without entering into the place of plenty is that they did not have the capacity to receive the wealthy land. Do not die in the wilderness. The place of “just enough” or place of “not enough”.

    Some way or another, if you are going to receive in life what God has for you, you are going to have to be willing to take a step forward in faith from the mess you are in, toward the promise of God. When you do, God will meet you there. If your faith is really in God and His Word, your faith will not be denied- not now, not ever!

    “If ye be willing and obedient, ye shall eat the good of the land” (Isaiah 1:19). Allow God to enlarge you by the power of His Word and Spirit.

    5. Step Five: Take the limits off God

    If there is something that can hinder God’s full manifestation in our lives, it is our unbelief. Otherwise God is more than willing to take us to our wealthy place. He works in our lives to the extent that we believe and allow Him. He cannot force His way.

    “Yea, they TURNED BACK and TEMPTED GOD,and LIMITED THE HOLY ONE OF ISRAEL.” (Psalm 78:41).

    You are the only one that can limit God. After you have removed the limits, adjust your vision. God once told Abraham that as far as his eyes would see, that land He was going to give to him. You can receive only what you can see. It is all in the Word. The question is, “Can you see it with your physical eyes closed?”

    You remember Elisha’s servant Gehazi? When attacked by the Syrians he was afraid but Elisha told him not to. Why? There were angels all around them. Look at the following:

    “And when the servant of the man of God was risen early, and gone forth, behold, an host compassed the city both with horses and chariots. And his servant said unto him, Alas, my master! how shall we do?

    And he answered, Fear not: for they that be with us are more than they that be with them.

    And Elisha prayed, and said, LORD, I pray thee, open his eyes, that he may see. And the LORD opened the eyes of the young man; and he saw: and, behold, the mountain was full of horses and chariots of fire round about Elisha. (2 Kings 6:15-17).

    In the Name of Jesus Christ, I pray that your eyes may be opened and that you may see all that the Lord has prepared for you.

    Blessings in Jesus Name!

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    Source by Elphas Sipho Mdluli

    Views: 0

  • Hustler Vs Entrepreneur – Which One Are You?

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    To hustle or not to hustle?

    Currently the use of the word “hustler” is thrown about as a positive way to describe oneself as having an entrepreneurial streak, or starting a new business.

    From the 1800s, hustler meant “thief”, and in particular, someone who was aggressive with their victims. Nowadays, the dictionary still holds this definition true, describing a hustler in a negative light: a thief or criminal; a gold-digger or prostitute; an overly pushy salesman (OED, 2015). In modern music (mostly ghetto rap), “to hustle” refers to a way of making money and doing it against all odds. Maybe the latter is where startups are drawing their inspiration from?

    Hustlers work for immediate gratification to obtain cash-flow, without a long-term vision. It’s about a foot in the door, a constant drive to keep making the money – it’s all about making the next sale.


    As an entrepreneur myself, I would NEVER like to be referred to as a “hustler”.

    Why hustle when you can “undertake enterprise”?

    Being an entrepreneur may involve overcoming odds and making money, but it’s definitely NOT hustling. Startup entrepreneurs find ways of making money, but do so ethically and in terms of a defined growth strategy. Entrepreneurs build a business, own the business, delegate, strategize, and think ahead. They link things – they are connectors: businesses, ideas and people. Entrepreneurs create systems, contingency plans, they develop others, and (probably most noteworthy) entrepreneurs consider exit planning.

    The actual meaning of entrepreneur?

    It stems from Old French, “to undertake enterprise”. What’s enterprise? Well, that’s work. The characteristics of an entrepreneur were added in the 15th century: a person with “adventurous disposition, readiness to undertake challenges, and a spirit of daring” (Harper, 2015). In recent definitions, “One who undertakes an enterprise; one who owns and manages a business; a person who takes the risk of profit or loss” (OED, 2015).


    Which side of the coin are you on?

    Hustler vs Entrepreneur…

    Semantics matters

    Words change in meaning across time – that’s a common thing. But shifting from a negative use to a positive usage (pejoration to amelioration) is very rare. Between entrepreneur and hustler, we need to reflect. From a linguistics perspective, something to watch here. From a new business perspective, you should decide which side of the coin you’re on.

    I guess the choice lies in this –

    Are you undertaking an ethical enterprise as owner and manager, with adventurous disposition, readiness to undertake challenges, spirit of daring taking risks of profit and loss?

    Yes?

    Then you’re an entrepreneur NOT a hustler.

    ~A.

    —

    Direct references:

    -Harper, D. (2015). Etymology Dictionary Via http://www.etymonline.com/

    -OED – Oxford English Dictionary (2015). Via http://www.oed.com/

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    Source by Autumn O’Connor

    Views: 0

  • 5 Customer Survey Questions

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    Periodically, it makes sense to address your customer feedback mechanisms and receive some actionable, lived-experience insight into your operation’s strengths and weaknesses. Business leaders need to learn if the delivery of products, services, or other operational processes might be simplified. They need to know what customers would like to see more of. The smartest way to begin the customer feedback process is to decide what you want to know and what purpose that information will serve.

    Are you trying to develop new products or services, so that you’ll be able to give customers what they want before they know they want it? Or is business dwindling and you’re in damage control mode, attempting to win back customers? Some market research questions are best explored face-to-face with customers at a conference table with a leadership team member or two and maybe a front-line staff member present as well.

    Below are five draft survey questions for you to customize. Some apply to customers and others, to company leaders:

    1. What challenges or goals motivate customers to contact your business?

    2. What solutions to customer problems is your organization equipped to supply?

    3. What solutions are offered now? Might you add, re-tool, or drop any?

    4. What do customers most often hire you to provide or do?

    5. What do you (the business leaders) do next?

    Questions 1 and 4 pertain to customers. Questions 2, 3 and 5 refer to business strategy and should be addressed in-house, once you’ve spoken with two or more customers to figure out Questions 1 and 4.

    How you conduct the survey deserves some thought. It might be best for Solopreneurs and small business owners to convene a group interview that encourages comfortable and candid conversation. Larger companies might prefer to host a survey interview that’s facilitated by an outside market research firm.

    Question 1: What are the primary challenges facing (the customer’s) organization?

    Start with a “How are things going in your office?” question, or inquire about their next big project or objective (whether or not it would involve your organization). Find out what’s going on and let the customers talk.

    Questions 2 & 3: Which project or problem do you most want to take action on? How might that be done?

    Given your in-house expertise and resources and guided by the probability that the customer will contact your business to provide needed solutions, what additional customer projects might you be asked to take on (or what can you cleverly position your business to be hired to do)?

    Can your organization successfully deliver the desired outcomes of projects that are on your customers’ to-do lists? Can you discover how your customers are currently managing those challenges? Do your customers do business with any of your direct competitors? Do your customers have projects that are not getting resolved because s/he isn’t sure what to do, or there’s no budget to do the job?

    Question 4: Have our company’s solutions satisfactorily resolved customer needs or challenges?

    What projects have you been hired to do, or what products and services have been purchased by survey participants? What types of projects is your organization most often hired to do, or what are the best-selling products and services? How do customers feel about your company’s performance—is your ability to deliver services trusted and dependable? Do customers send referrals to your business? Does it seem that you could potentially receive more business from any of your customers?

    Question 5: What do you do next, based on customer responses?

    Here is the judgment call for you and your team. The success of the survey is in how you interpret the data received. What can your organization realistically do, based on the customer responses to Questions 1 and 4? Are there opportunities and strengths within your organization on which you might capitalize, as noted in questions 2, 3 and 5? What needs to be improved or discontinued?

    Within a week of the survey, tangibly thank your customers for participating. You may want to send a gift basket, or offer a 15% discount on their next order.

    Thanks for reading,

    Kim

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    Source by Kim L. Clark

    Views: 0

  • Are You Ready To Marry A Politician?

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    When love strikes, you cannot just turn it away. And so in many cases, women cannot easily say no when they feel it’s the right man who’s wooing them. This is regardless of the position he holds in his public or private job.

    In the case of male politicians, many people believe these people have a strong sex appeal. Their power more than their looks and personality attracts women.

    If you’re a woman being pursued by a politician, would you be willing to be married to him? Is it really difficult to become the wife of a man who’s a popular political figure? What are the challenges that lie ahead in your life?

    Based on the experiences of politician’s wives, it is never easy to be married to a political figure. One reason is that when the person in authority commits some blunder, it is the wife that suffers from embarrassment. She may also become the object of criticisms which can cause so much stress in her life.

    Another challenge that often haunts a politician’s wife is infidelity. There have been numerous cases of people in government as well as members of the senate and congress getting involved in illicit affairs to the detriment of their spouses. But through all those trials, it is often the wife who continues to stand by their men and accept them back.

    It really depends on the woman if she’s willing to become a politician’s wife. Before you make a decision, it would be a good idea to weigh things and determine whether you’re strong enough to face those possible difficulties that will come along in your life.

    In terms of personality, you need to develop a strong character. It’s an advantage if you already possess this but if not, you should find a way to gather emotional strength to enable you to hurdle life’s challenges. The process may not be that easy but at least, you’re doing your best to prepare yourself for your future situation.

    Another trait you should have is to be sociable. This is very important because you will be attending many numerous social functions and civic activities while your husband is in politics. By knowing how to interact with people from all levels of society, you can contribute to your partner’s positive image and you’ll also learn more about the issues in the community where you live in.

    Patience and tolerance are vital traits as well. Your husband may get involved in various issues that could impact your family life so you need to stretch your patience more often than not. With his busy schedule, he will surely not have enough time for his family so again, your patience is necessary.

    Finally, you can always seek marriage counseling if you’re having difficulty dealing with your life. You may just have to keep it to yourself that you’re attending counseling sessions as the moment this leaks to the media, you’ll become the subject of news once again. Being discreet then is another trait you need to practice.

    Being married to a politician is no joke but if you think the man is worth your love, then nobody can stop you.

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    Source by Kalyan Kumar

    Views: 0