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Successfully Resolve Customer Service Problems to Retain Customer Loyalty

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It seems that as our technology improves, the business/customer relationship is declining. With online technical and sales support, the personal side of customer relations is not as prevalent. There is no longer any loyalty to a business and its products and services. This trend can cause a significant decrease in sales. One way to counteract this trend is to resolve customer service problems successfully and efficiently in order to retain customer loyalty.

The following list outlines simple but effective methods of successfully resolving customer service problems:

Create a Customer Complaint Department: The best way to deal with customer complaints effectively and efficiently is to have experts who are able to manage irate customers with their problems

Be Polite and Courteous: If a customer walks into a business or calls, it is important that the customer service representative takes the time to show that they care and are willing to listen and help. Empathize with the customer’s problem. An angry customer will calm down if they feel they are valued and respected. Be positive.

Record the Problem: Writing the complaint down and the actions that will be taken helps avoid any misunderstandings. It also shows the customer that the matter is important to the business.

Provide Solutions or Methods of Resolving the Problem: Don’t list business policies and practices. This will only infuriate the customer. Work with the customer to come up with a solution that will satisfy the customer. If possible, don’t pass the problem off to another representative or transfer the call to someone else. If you do, make sure the new representative has all of the pertinent information so the customer does not have to repeat himself.

Empathize, Don’t Apologize: A direct apology will assign blame to the company. It is better to empathize using such phrases as: ‘I am sorry you have had such a difficult time with our product.’ It will show that you care about the customer’s situation. Try to understand the customer’s feelings and point of view. Understanding will go a long way in satisfying the customer.

Keep Your Promises: Make sure that you don’t make promises that you can’t keep. It will reflect badly on the company and make you look incompetent. The customer will also appreciate reliable service.

Produce Positive Results: Always follow through with your plan to resolve the problem. Bad or poor quality service will cause you to lose customers. The key to maintaining customers is to always follow through with your promise.

Offer loyalty Incentives: If the problem cannot be adequately resolved, offer a customer an incentive so they will continue being a loyal customer. This can include giving them a replacement product or service along with a gift or discount on their next purchase. Everyone loves free things. It will make the customer feel appreciated.

Think of customer complaints as lessons for improving customer care. The solution to great customer service is being able to identify the type of customer you are dealing with. To reap the rewards of customer loyalty, the customer needs to be put first when there is a problem. Showing the customer you care and are willing to resolve the problem efficiently and effectively will go a long way in retaining customer loyalty. Customer loyalty cannot be established immediately, but the investment is well worth it. A happy and satisfied customer is essential to achieving a successful and long term business.

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Source by Amy Nutt

Views: 1

November 11, 2022
Dealing With Customer Complaints – B.L.A.S.T

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In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains… and the battle begins!

Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints. The acronym stands for:

Believe

Listen

Apologize

Satisfy

Thank

How does your company deal with customer complaints? The easiest way to find out is to pick up the phone and play the role of the complaining customer. What happened? If you were an irritated customer, would you return? Using the B.L.A.S.T guidelines, allows you to create a standardized method for dealing with your complainers and turning them into loyal customers.

Believe

This is the cornerstone of handling a customer complaint. Yes, the customer may be lying and be incorrect about their situation. It is important to understand that your customer believes that your establishment has wronged them.

Listen

Stop and listen to your customer’s complaint. I’m not certain whether it’s natural instinct or just plain stubbornness. As soon as a customer starts to complain, we start to think of how we will respond to the accusation before we are done listening, and too often the case, already have the response ready to fight back. Take a second, relax, and listen. On occasion a complaining customer will be rude, angry, and use vulgar language, stay the course and remain calm and level headed.

When the customer is done venting; in a calm, non-judgmental tone, repeat their problem. An example I used in my KFC for a mispacked order:

“What I hear you saying is that, you came in ordered and paid for 10 Pieces of chicken and when you got home, you only received 8, is that correct?”

By repeating the problem at hand, you’ve demonstrated your ability to the customer that you heard and understood their problem.

Listen and clarify. Never defend or justify. The customer doesn’t care if you were shorthanded or if you’re having a bad day, they only care that they get taken care of. No excuses, just solutions.

Apologize

Always apologize even if you did nothing wrong. From your customers’ perspective, they have a legitimate complaint, and they expect an apology. It could be as simple as “I’m sorry we’ve inconvenienced you.” or “I’m sorry I know how frustrating it is to buy dinner for my family, only not to have everything there when I get home” A sincere apology will usually diffuse a lot of frustration that the customer has. There is an exception to this rule though, if a customer calls with a critical complaint, such as food poisoning, don’t apologize, it may be construed as an acceptance of guilt, instead refer to your company’s procedures for such events.

Satisfy

Make it right. Ask the customer “What can I do to make this right for you”? Be the judge of what is fair of course, but allow them the opportunity to feel empowered over the situation. Many times they may ask for the problem be taken care of on their next visit or maybe that you talk to the person who made the mistake and correct them. We used a great system of sending out a personalized postcard apologizing for the mistake, it was a couple of handwritten sentences (yes, many times with spelling mistakes from my team members), but it was personal and always well received. We always gave them the unexpected as well, maybe a free dessert or an extra side dish just to show that we cared about them.

Thank

At the beginning, at the end, in the middle; it doesn’t matter, thank the customer for calling and complaining.

Why? With the simple act of complaining, your customer is telling you “I care about your business and your success”. They are giving you the opportunity to fix the problem and invite them back so they can give you more of their money. Puts a different spin on it doesn’t it? Thank them for giving you that second chance, for letting you know that something in your restaurant didn’t work like it normally does, for giving you the chance to make it right, and for the opportunity not to damage your reputation!

Reputation? I had to throw that one in. You work hard, day in day out, trying the best to make your business the best, and yet one unhappy customer can take it away from you. A happy customer will tell two or three friends about a good experience, but an unhappy customer will tell at least ten friends about their experience and it always multiplies through word of mouth. Case in point, when I moved cross country to my new hometown, I was at a Chamber of Commerce event and being the new person in the group, I introduced myself and what we did. No sooner than five minutes passed did I get a list of 10 restaurants in my area that in their opinion were in “need of my services”. Only one person gave me a good restaurant. I didn’t ask, I was told. To this day I still haven’t been to those restaurants as a customer, why do I want to give them my hard earned money, when they made my new friends unhappy? It may not be a rational thought, but it is human nature.

Will some people take advantage of your kindness? Of course, a rule of thumb I used in my restaurant was:

First time shame on me,

Second time shame on me, but I’m watching you,

Third time… Shame on you and I will make the decision on how I will deal with you as a customer.

Keep track of who calls to complain, names, phone numbers for follow up, addresses for your postcards. Using a binder and tracking your complaints, you will be able to detect and deter those that would take advantage of your new complaint procedures.

Adding B.L.A.S.T to your expanding toolbox of customer service tools will help you in dealing with customer complaints and turn them around so they can tell their friends what great service you have!

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Source by Albert Barneto

Views: 0

November 10, 2022
Fractures & Sprains – When There Is No Doctor

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Oops it could happen anytime, anywhere, without advance warning, even to the fit, the active, and the healthy. A slip or a fall and – ouch – you’re landed (sometimes literally), with a fracture or a sprain. An expert orthopaedic surgeon outlines emergency procedures to help a victim until he can be got to a doctor.

The basic mistake that people make in the handling of fractures and sprains is that both are given the wrong kind of importance. Sprains tend to be treated as a minor disability that time and home remedies will heal; fractures, on the other hand, generally result in the pressing of all panic buttons. Both approaches are faulty.

“A neglected sprain could result in permanent instability of the joints which may require a major operation later,” warns orthopaedic surgeon. A sprain occurs when soft tissues such as ligaments, joint capsules, muscles and tendons are stretched beyond their limit, mainly as a result of lifting heavy weights, exercising in fits and starts or playing a strenuous game like badminton after a long interval.

On the other hand, people over-play fractures. Because of the immediate and often unbearable pain they generate they are looked upon as a dire emergency and it is believed that if urgent treatment is not given, it will result in the permanent disability or loss of the limb. So, in sheer panic, the patient is rushed to the nearest doctor who, if inexperienced or incapable or plain mercenary, may perform an unnecessary operation “because it could develop into gangrene.” A corollary myth is that all fractures require surgery when in fact most fractures can be treated without an operation.

When is it a fracture and when is it a sprain?

When a person suffers a fracture, i.e. a break in the bone, he experiences a shooting pain, and the affected limb is incapacitated. In a sprain, the pain may not be so powerful. The exception is a spinal column sprain which could cause severe pain and result in a stiff back.

In children, it’s usually the elbow and legs that suffer fractures whereas in adults, it’s the thigh, hip and spinal column. The parts most likely to suffer a sprain are the ankles (especially in women who wear high-heeled shoes), wrists, lower back and the neck.

Don’t…

“Till a definite diagnosis is made by a good orthopaedist, don’t give in to the temptation of resorting to a home remedy such as using a turmeric powder pack, it may only worsen the condition,” advises orthopaedic surgeon.

And do’s…

Both, sprains and fractures are best treated by lightly pressing an ice pack on the area to reduce the swelling and/or bleeding. Next, tie a firm bandage on the affected part, preferably reinforcing it with a handy splint like a foot-rule or a wad of newspapers or cardboard. The victim should be reassured and kept calm and made to rest while arrangements are made to take him to the doctor. Pain-killers may be given.

However, if the accident occurs on the road or playground, the victim should be lifted by four to six persons, their bodies serving as cushions as far as possible and made to rest nearby. If the upper limbs or neck is injured, the victim can be helped to walk to a cab or other available transport. However, if it is the legs that are injured, he should be either carried or placed on a stretcher, if it’s available, all the time making sure he does not exert pressure on the affected limb.

A child is less tolerant of pain and his agitated parents could alarm him further. Calmly reassure him with a drink until he can be got to medical attention. Tincture of iodine, or an antiseptic ointment or lotion could be used in case of an abrasion or cut.

Any upper limb injury should be put in a sling (available at the chemist or you can make one at home).

Making a sling

A square metre of cloth (in an emergency a bedsheet or even a towel could do) cut diagonally across will make two slings. Support the hand by placing the widest angle pointing towards the elbow. The other two ends will go around the neck and are tied into a secure double knot at the nape.

Head injuries

Head injuries are usually caused by violent road accidents or by a fall from a height. This is a serious problem which requires quick action. The patient may become unconscious immediately or may gradually lose consciousness. If he is unconscious, do not let him lie flat on his back or he could choke if he swallows his saliva or blood (if he is bleeding in the mouth). Slowly turn him on to his side in ahead low position (without a pillow), so the secretions if any can flow out. Call the doctor or get an ambulance.

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Source by Andy G

Views: 1

July 30, 2022
6 New Best Practices For Exceptional Customer Service

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Providing excellent customer service may be one of the most important things you will do in your business. After all, if you do this part poorly, you’ll lose current customers and perhaps future customers too when they find out.

1. Create Standard Policies and Procedures

Setting up standards of service that your customers will read before and after buying and that you can use as your basis for how you provide a solution to their problem will help tremendously. Ensure your return policy, terms of service, and expectations are very clear to your customers.

2. Let The Customer Speak First

When a customer contacts you due to a problem, let them talk first. You want to listen to what they have to say and let them know you’re listening by making the right sounds, giving the right looks (if in person) and parroting back to them what you think they meant by what they said in your own words. Most customers tell you what they want in the first minute.

3. Don’t Take It Personally

If you are the product creator or direct service provider, it can be hard to provide customer service for yourself because it’s so personal. If you can’t separate things and see them as not personal and only business, you may want to outsource to someone who can do a better job at providing customer service to your customers.

4. Don’t Be Negative

Even if you have to say no to someone, it’s imperative that you maintain your composure and don’t be negative. Don’t attack. Don’t defend. State policies that you plan to stick to in a matter-of-fact way. Repeat if necessary, always using a calm voice.

5. Be Easy to Find

Don’t make it hard for your customers to contact you. The emails you send to your audience should allow for replying and not be a no-reply email address. Big corporations do use these but as a smaller business, you’ll turn away too many people if you do it too.

6. Get a Mirror

If you’re talking to people on the phone, get a mirror that you can look at while talking. If you smile and talk to the mirror, you’ll come off as friendlier and more approachable, and this will help keep the person calmer.

The thing is, while you want to say that the customer is always right, sometimes they’re not. Sometimes customer service feels like harassment. Even so, you need to put it in perspective and try to listen to what they have to say and what their complaint is first. Try to listen through the anger and find the solution. Create policies that make sense but be willing to bend them. If someone is extra angry, you may be better off giving them a refund.

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Source by Jon Allo

Views: 0

July 28, 2022
How Does ENERGY HEALING Help You Feel Better, Relieve Pain, and Assist Humans and Animals to Heal?
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We all live in overlapping fields of energies. These fields includes your physical body, your auric field (which consists of 6 additional bodies), electromagnetic fields that emanate from your organs and other body parts, and the energies of everyone and everything around us, including the earth.

Since everything is energy, including your consciousness, you might wonder how healing can ever happen without paying attention to the energy aspects of your bodies.

What Is Energy Healing?

Energy Healing is any healing method which helps restore and maintain the energy systems of your bodies by working directly with the energy of your bodies.

The term “energy healing” is used today for what has also been called “hands-on healing”, “spiritual healing”, “psychic healing”, and even “energy medicine.”

In energy healing, a wide variety of techniques can be used. Whatever techniques are used, they directly address the energetic levels of your bodies.

While tools such as stones and crystals, acupuncture needles, pendulums, singing bowls, and others can be part of a healing session, many practitioners use only their hands and their intention to facilitate a healing.

Clean, pure, love-filled energy (life force, prana, chi, ki) is made available to the bodies, while inappropriate energies are assisted to leave the bodies.

To be healthy and in balance, your energy must be able to flow freely, smoothly, and harmoniously.

What Can Disrupt the Energy of Your Bodies

Infection, injury, toxins, stress, too much or too little of any substance are all examples of events than can disrupt your bodies’ energies.

When you’re sick, it’s because the flow of energies has been disrupted, causing some areas to be jammed up with too much energy while others areas are depleted. The disruption can come from accidents, infections, emotional traumas, and many other stressful situations.

Several things can happen during an energy healing session to restore the smooth flow of energies. Here are some common examples.
- Disorganized and chaotic energy patterns become organized and harmonious.
- Blocked energy flows are unblocked.
- Sluggish energy flows are restored to normal speed.
- Depleted energy areas are assisted to regain a normal, healthy level of energy.
- Excesses of certain types of energy are reduced to normal.
- Disconnections between the spirit and body parts are reconnected.
- Communication breakdowns between body parts are restored.
- Energy that doesn’t belong is helped to leave the body.
- Repair the physical body’s etheric blueprint (template).
- Repair, balance, and harmonize the chakras.
Some examples of energies helped to leave are:
- viruses, fungus, bacteria.
- memory patterns of old injuries.
- memory patterns of weapons from this or past lives.
- emotions that haven’t been fully expressed.
These are just a few examples of what energy healing can address.

What Do Energy Healers Do?

Energy Facilitators support the body’s natural healing abilities.

Energy Healers facilitate the healing process, which is done by the bodies themselves. An Energy Healer is more accurately described as an Energy Facilitator. They do not actually heal the body. The body must heal itself.

The body, when functioning optimally, knows how to heal itself and how to restore balance. It wants to be in balance and harmony and good health.

What Are Some Benefits of Energy Healing?

Here are some of the benefits you may experience:
- Relief from physical/emotional pain and other symptoms.
- Feeling increased relaxation and calm.
- A reduction in your stress level.
- Feeling empowered to take charge of your healing process.
- A sense that your physical body is stronger or more able to cope with life’s challenges.
- A sense of well-being, comfort, integration, and wholeness.
- Feeling more at home in your body.
- Feeling more energized and more playful.
- Feeling more balanced and more grounded.
- Improved appetite; greater control over unwanted habits.
- Increased interest in life.
- Increased immune system function.
- Faster or more complete healing from illness, injuries, or surgery.
- A feeling of greater alignment with your I Am Presence.
- An opening to receive more Divine Love.
- A sense of greater connections with the Divine or with your I Am Presence.
- A feeling of greater alignment with your spiritual path.
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Source by Nedda Wittels

Views: 0
July 27, 2022
Emotional Labour – Organisational Behaviour

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Abstract:

Putting on a good show, keeping face, professionalism in customer treatment can all be examples of emotional labour. When in the workplace dealing with others whether they be colleagues or customers we tend to give a positive emotional response despite the negativity of the other person (customer complaint) or our own current mood state (sadness, irritability) known as emotional dissonance. In this paper we will explore the phenomenon of emotional labour and its effect on workers productivity and social relations. The general outcome being that the strain of that dissonance creates mental health problems in the workplace.

Introduction:

Emotional labour can be seen as the affect of the current mood of a worker whilst engaging in interactions with others – putting on a good face for example despite feeling emotionally uncomfortable. (1. Robins/Judge 2013) These emotions can be driven by organisational expectations of an employees behaviour towards customers, clients and co-workers in support of the business goals to profit. For example in the service industry, customer complaints should be handled with a polite professional smiling attitude so that the customer perceives that their complaints are receiving serious attention. Despite the fact the service provider (customer relations officer) maybe be in a personal bad mood, have life problems or employment concerns – all this is swept aside to provide the company’s public positive image to the customer. For the employee engaged in such activities the strain of appearing positive and enthusiastic may cause both physical and emotional strain often leading to further deterioration in mood after work and in between assignments. You could argue that a good deal of the time we are in fact faking our emotions (feelings) in front of and towards others to support social conventions for example being polite. If a customer’s complaint is unreasonable, they are showing anger, accusing the company or misleading them and selling shoddy products – the company service support worker must maintain control over their own emotions despite feeling that the customer is wrong and the complaint is unwarranted or even ridiculous they still have to maintain the company driven reaction to the customer with calm professionalism. (2. Myler – Case Studies 2018) Some companies make being happy at work almost mandatory – where staff entertain, create an atmosphere or encourage excitement over the product and its associated feelings of happiness. For example, theme park staff forced to smile all day – try it yourself – it is very stressful to keep a happy demeanor in the face of disgruntled visitors waiting hours in a queue for a five minute ride or the phone shop worker being asked to entertain the queue of waiting customers with hi-fives and silly games. (3. Grandey et.al. 2010) Many customers in fact reporting discomfort at being targeted for unwanted attention and interaction). Therefore there is a difference between felt emotions (what I am actually thinking and feeling) than with displayed emotions (what is expected of me). After an interaction the employee can feel both exhausted by the forced situation and emotionally angry at faking their feelings for the benefit of others. Many people who suffer from depression report that faking happiness is the biggest strain of the day.

Culture and Emotional Labour

Culture may impact on how someone sees emotional labour as the expectations of others in the light of social comparison. (4. Matsumoto etal. 2009) For example many American service jobs, such as retail staff, service providers and customer interaction workers all feel that a positive upbeat smiling enthusiastic person is a definite requirement for the companies image management. The monocor – have a nice day – often rings false in the ears of those who understand this is not a genuine sentiment but a practiced social grace. In other cultures such as Japan or Asia in general – forced politeness or deference to not displaying emotions may in fact cause particular strain on everyday life where displaced emotion can be seen in acts of violence and sexual deviance. The French tend to not display openness in dealing with customers but in fact a non-smiling or even impolite attitudes towards their clients. This can cause companies dealing in global markets problems with staff in having to adapt and understand policy in line with the cultural underlying expectations of behaviour.

Mental Health

Many psychologists, counsellors and others such as nurses encounter patients (clients) who maybe presenting mental health problems such as anxiety (worry about future events) or depression (living with the past) that report difficulties in the work place in faking their emotions towards both colleagues and customers – that they feel the strain of the day at home later through irritability, sexual indifference a lack of appetite and sleep. Keeping up appearances at work therefore effects the very quality of our lives both in and out of the work place. (5. Myler Case Studies 2018) Dealing with difficult people whether customers or colleagues leaves us feeling exhausted physically and mentally. In therapy the psychologist maybe searching for psycho-dynamic reasons for the negative feelings from past patterns of behaviour and often miss the power of the here and now effect of faking your feelings at work simply due to enforced company policies that require us to present an image of well- being and happiness that actually is not there. Treatment therefore should focus on workplace stress rather than personal history.

Role Play & Emotional Labour:

Of course we are schooled from an early age in how to act given certain social situations, for example being happy at a birthday party ( don’t spoil it for everyone) to look sad at the funeral (even when we did not even like the deceased). We have learned behavior for situational displays of affect. Have you ever been told off – criticised – looked at the person with a smile on your face – and they say, “what are you smiling at?” they think you are not taking them seriously enough, acknowledging their concerns – the truth maybe that we think their remarks are unwarranted and silly – however our learned correct response is to – look serious and be intently listening – while all the time inside feeling what an idiot this person is! In other words we are often asked to fake it – for the sake of the other persons feelings – this is often seen as high empathy when in fact it is more often just a learned reaction to a situational event. Emotional intelligence is seen a as a panacea for management effectiveness but maybe little more than learned responses to situations, rather than a genuine cognitive response to some event. In other words emotional intelligence maybe more pop psychology than a fact. Measurement for emotional understanding may reflect no more about the learned response to given situations we have come to understand through cultural, generational and traditional customs of our community or group behaviour. Psychometric tests for emotional intelligence may in fact be invalid and not robust enough to provide any useful measure of a persons feelings towards others but in fact reflect that learned behaviour – what should be the response not what I actually feel inside.

Attributions Theory – Misunderstanding Others:

Attribution theory ( 6. Heider – 1958) suggests that we attend to what we see more than what we know. In other words – we do in fact judge a book by its cover. So if we are busy faking our emotions so must everyone else? So how do we know that the mood being displayed to us is genuine or faked. We pride ourselves on being able to know others feeling by their facial expressions, there seemingly genuineness and authentic sounding responses. In fact much of the time we maybe reacting to the faked emotion rather than the real one. We are often surprised to hear someone committed suicide – we may say – they always seemed so positive and happy looking – but that is exactly what a mis-attribution is – the lack of skills to identify a real emotion from a faked one – we are actually quite good at emotional labour at work and so do we really know what anyone is actually feeling, as opposed to what they are displaying to us. So the helpful shop assistant may in fact be bored rigid at having to seem enthusiastic about a product she has already spoken about ten times that day already.

In Summery:

Emotional labour is a situation where the employee expresses the companies desired response to a given situation. Emotional dissonance are our feeling of confusion between our internal feelings and the face we put upon the situation given company policy towards others. Felt emotions therefore being what we actually feel as opposed to displayed emotion being the faked response to another person. Finally emotional intelligence being no more than learned responses to events as we behave given the situation we find ourselves in. The consequences of faked emotions can be strain leading to emotional exhaustion that has both physical and emotional outcomes for mental health and general well-being. Judging others may in fact lead to mis-attributions where we think the faked emotion is in fact the real feelings of the other party.

To be honest, open and authentic would be real intimacy in our relationships but carries the high risk of rejection and misunderstandings.

References:

1. Robins S.P. Judge T.A. 2013 – Organizational Behavior 15Ed Pearson Publishing

2. Myler S.F. 2018 – Myler Case Studies 2018/19 Unpublished

3. Grandey A. et.al. 2010 – Work in the Global Services Economy – Journal of Service Management.

4. Matsumoto D. 2009 – Culture & Emotional Expression – New York, Taylor & Francis publishing.

5. Myler S. F. 2019 – Myler Case Studies 2019 Unpublished

6. Heider F 1958 – Attribution Theory – Oxford Dictionary of Psychology 2001

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Source by Stephen F. Myler

Views: 0

July 26, 2022
Get Fast and Effective Results With Ayurvedic Medicine For Nerves Strength
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Nervous illness is a result of a lot of mental and physical ailments like anxiety, depression and panic attacks. It can further cause heart palpitations, headache, backache, nausea, excessive urination, and diarrhoea.

Anxiety originates from a lot of medical, environmental and cumulative stress factors.

Phobias and causes like the sudden death of a loved one or abrupt life changes can trigger emotional stress resulting in panic attacks.

Drugs are never an option. For permanent effect, it must be cured naturally by the help of Ayurvedic medicine.

Why Opt For Ayurveda?

Ayurveda, the age-old remedy of ailments, treats simply through the help of natural herbs and home remedies. Based on the simple analogy of a balanced diet, healthy lifestyle and proper exercise, it provides permanent relief with no side effects.

Home Remedies to Cure Nervous Weakness:

Ayurvedic medicines for nervous weakness are not only effective but also affordable.
1. Suitable Diet: Mylein, a layer of fat, coats the spinal cord and nerves. A proper intake of Vitamin B12 and Vitamin D helps stop its erosion which thereby results in nervous weakness. Add dry fruits, green vegetables, milk, fish and meat in your diet. Berries are rich in sodium and iron and help strengthen nerves.
2. Oil Massage: A proper massage of warm almond oil over your body can help cure muscular tension and stiffness. By improving blood circulation, it relaxes strained muscles.
3. Ayurvedic Concoction: An herbal concoction or ‘churana’ is the best Ayurvedic medicine for nerves strength. Add some lukewarm water to a mixture of kapikachu, black gram, ashwagandha and bala root powder (one teaspoon each). Drink it twice every day for maximum effect.
Natural Herbs And Remedies For Curing Anxiety And Panic Attacks:

Ayurvedic medicine for anxiety and panic attacks includes:
1. Chamomile: A cup of chamomile tea can help you calm down during or before a possible panic attack. It produces a relaxing effect and soothes the mind. However, pregnant women must not consume it.
2. Valerian Root: Being a natural sedative, it is the best cure to deal with insomnia. Drinking a simple mixture of crushed valerian root with some warm water before bed can help sort anxiety and produce a lasting effect.
3. Arctic Root: Being a natural adaptogen, it acts as a barrier to combat with body fatigue, stress, and nervous tension. It also produces a drowsy effect to cure sleeplessness. It is known by various names like Golden Root, King’s Crown and Orpin Rose.
4. Proper Exercise: Breathing or walking in the fresh clean air some times a week can ease your mind by releasing feel-good hormones called endorphins. Pranayam, Kundalini yoga, and Dhanurasana yoga keeps the nervous system healthy and cures anxiety and depression by providing long-term benefits.
5. Proper Diet: Add tuna, avocado, spinach, and salmon to your diet for proper intake of omega-3 fatty acids and folic acid. This help to ease depression and combat panic attacks. Choose warm, cooked food over stale junk food and drink vegetable juice regularly. Drink plenty of water to avoid dehydration.
6. Proper Lifestyle: Make sure you follow a proper routine and get enough sleep to avoid irritation and fatigue throughout the day.
With a fit body and mind, internal healing is faster and more effective as compared to allopathic treatment. With proper Ayurvedic treatment for depression, your very soul will feel calm and composed.

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Source by Ajit Kumar

Views: 0
July 23, 2022
My Wife Thinks I’m Immature! What Steps Can Help Change This

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Your wife tells you that you’re immature. Perhaps you agree with her, or maybe you think she’s way off base. Regardless of your stance on the issue, she’s clear on hers. It’s hurtful knowing that the woman you’ve chosen to spend your life with sees you as nothing more than a child in a man’s clothing. Her comments sting, her attitude overshadows all the great things you do and you’re getting tired of trying to please her when you truly believe you’re fine exactly as you are, right?

There’s a very specific dynamic that dominates a marriage when the wife views her husband as immature. She’ll tend to take the reins on everything from major decision making to raising the children. Over time, a man in a relationship like this will start to feel as though his opinion and contributions aren’t welcomed or embraced. Once a marriage hits this bump in the road, it can be difficult to get it back on a loving and mutually respectful path.

Talk to Your Wife About Your Concerns

Before you can work on changing how your wife views you, you must get to the root of why she holds the opinion of you that she does. In some marriages, it’s obvious in that the husband refuses to take on the necessary responsibility that a married partner must carry. This may manifest itself in a man who hasn’t chosen a career path yet even though he’s been out of college for a decade, or it can be a man who insists on splurging on things that the couple can’t afford.

If you’re unsure why your wife continually views you as immature, ask her. You must be prepared to hear some difficult things about yourself. In fact, when you ask your wife about how she sees your behavior, this may actually open the floodgates and she’ll pour out every criticism she has of you.

View this as a step in a positive direction. Try not to become defensive. Instead, absorb it as a tool for change and a means towards a closer, more enriching marriage.

Do Things Within Your Marriage That Command Respect

If someone views you as immature it may be a sign that they simply have little or no respect for you. In the case of a married couple, this can stem from any number of circumstances but it’s generally something that can be rectified.

Commanding respect may feel like an ominous task, particularly in the case of a man who wants his wife to show him more respect. But it’s often your own view of yourself that others will follow. For instance, if you don’t take care of yourself physically or emotionally, your wife may start to believe that you don’t value yourself. In turn, she’ll begin to devalue you as well which can result in her seeing you as someone who isn’t on the same level as she is.

Working on improving yourself is a simple way to garner more respect from your wife. Take stock of where your life is compared to where you want it to be at this point. Perhaps you believed that you’d be running your own company by the age of thirty, or maybe you envisioned yourself a successful investor by the time you entered your forties. Whatever your life goals have been now is the time to redefine them and start making them a reality.

When a person invests more energy, care and time in themselves, others follow that lead. That’s why you must start putting more effort into becoming the man you know you’re capable of. You can show your wife, through dedicated actions, that you aren’t the immature boy that she believes she marries. Instead, begin showing her that you are indeed a focused and mature man who now sees the potential within himself.

Don’t Try and Hurt Your Wife in Retaliation for Her Criticism

When a person we love hurts us verbally there’s a very strong temptation to throw something just as hurtful back in their direction. You may have already done this with your wife when she referred to you as immature. If you have, ensure that it’s the last time it happens.

If you fall to the same level of your wife and throw hurtful words in her direction, you are showing her that you are the definition of immature. You are, in fact, proving her own point for her. Children like to engage in hurtful banter that often results in one person being so stung that the relationship will never be the same. It’s much worse when it’s married adults who are engaging in this type of destruction behavior.

The next time your wife tells you that she thinks you are immature, you need to respond in a very specific way. Look her straight in the eye and calmly say, “you are entitled to your opinion, but I disagree.” Then end the conversation by leaving the room or saying goodbye if it’s via telephone. Don’t engage her a moment longer because if you do you will be tempted to say things that will escalate the situation until you both are hurt.

If you repeatedly handle the situation with this type of dignity and grace your wife will soon realize that her words are hollow. You’ll be showing her that you are indeed mature, calm and reasonable.

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Source by Gillian Reynolds

Views: 0

July 22, 2022
My Wife Accuses Me of Cheating and I’m Not! How to Calm Her Suspicions

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You feel as though your wife is paranoid, don’t you? It’s hard not to given the fact that she’s constantly accusing you of cheating on her. You have virtually no idea why she’s so suspicious and even though you try hard to calm her fears because they’re baseless, she still goes on and on about how she’s certain you’re not being true to her. It’s incredibly frustrating to be in your position because you are forced to prove your innocence on a daily basis. Why is it that some women become so convinced that their husband is cheating, even when he’s not? Is there a way you can stop her from worrying so you two can just focus on how fulfilling and devoted your marriage really is?

Before I delve further into how you can calm her suspicions, I’d like to address a possibility that you may never have entertained. Human psychology can be a very puzzling thing and there are often hidden clues in a person’s actions that we don’t ever recognize. Such is the case with a wife who accuses her husband of cheating even though he is completely and utterly devoted to her. Sometimes, when a person is being unfaithful, they will take to accusing their spouse of similar behavior. There are actually a couple of reasons why this happens.

First, and foremost, if a wife is indeed being unfaithful she is conscious of having to cover up her infidelity. To that extent she’s going to be more aware when something seems not quite right with her husband. For instance, if you hide your cell phone away in your pocket when you’re home, she may notice that your behavior mirrors her own so she’s going to jump to the conclusion that you are also cheating. The other reason a wife will sometimes accuse her husband of adultery, when in fact she’s guilty of it, is just that. Her guilt is so much that she needs to find a way to displace it so she directs it towards her husband so as to take the bulk of the burden off herself.

Please note that this is not always the case when a wife has become very accusatory. In most cases, it has nothing to do with the wife’s own devotion to the marriage, and it’s more much a self esteem related issue.

Your wife may be overly suspicious of your connections with other women because she isn’t happy with who she is. This can occur after a woman has been married for a time and her husband just doesn’t put in the same effort to make her happy as he once did. It also tends to be a problem for women who aren’t happy with themselves in a physical sense. If your wife looks in the mirror and doesn’t find her own body appealing, she’s going to assume you feel much the same way about it.

Calming these fears can be done but it does take time and patience. You must devote yourself to helping your wife embrace who she is, exactly as she is now. That means making more complimentary comments about how much you love and desire her. It means encouraging her to chase her own dreams and to do the things she finds fulfilling. You have to support your wife in every way imaginable. By doing this you’ll be showing her that you believe in her which in turn, will help her believe in herself more.

It’s essential that you tell your wife how much you adore her on a regular basis. We all sometimes neglect our spouse, not out of intention, but merely out of circumstance. If your life has become very busy and you don’t spend as much time with your wife as you once did, change that now. Create more opportunities for the two of you to be together. Talk with her more, and more importantly, listen to her more. If she feels you are focused solely on her, she’s going to let go of any suspicions she may have had about you being involved with another woman.

It’s also good to allow your wife unlimited access to your life and everything that entails. Leave your cell phone in full view, even when you’re out of the room. Don’t rush to answer calls in private. Also, invite her to visit you at your office whenever she wishes. If you show her you have nothing to hide, she’ll come to believe it.

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Source by Gillian Reynolds

Views: 0

July 20, 2022
Why Treating Symptoms Alone Won't Heal Discomfort, Pain or Illness

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The human body is simply the vessel for emotional and spiritual beings that we are. And you cannot possibly heal your physical body alone from symptoms of pain, illness or disease, without also healing your mind and spirit. Balance; it's always about balance. Our well-being or dis-ease is a direct result of the flow of energy of each of these parts equally. This is why treating your symptoms of discomfort or pain doesn't work. You need to heal the part of you that created the symptom of discomfort in the first place.

Our physical bodies were designed to be self-correcting with numerous healing systems of checks and balances. The autonomic nervous system is just one of the systems in our body that shows us this. This is the system in our bodies that is responsible for control of the bodily functions not consciously directed, such as breathing, the heartbeat, and digestive processes. This system includes the parasympathetic and sympathetic nervous system.

The parasympathetic nervous system, also known as the rest and digest system, is what conserves energy as it slows the heart rate and increases intestinal and gland activity when necessary. The sympathetic nervous system's primary function is to stimulate the body's fight-or-flight response. Fight-or-flight is a physiological response to a perceived harmful even, attack or a threat to survival. This entire autonomic system's design helps prepare the body to cope with stress and threats, as well as returning the body to a resting state afterwards.

Bear in mind that times of the past generations were much simpler. Most families back then consisted of two parents, one of which was usually taking care of the children. Times of today are very different and the challenges of two working parents or in many cases, single parent families are many. Oftentimes, most of us run around scattered most of the time trying to get all of the necessary things accomplished in a day with no time for rest.

Due to this consistent stresses of life during these times, we are generally living most of our days within the sympathetic nervous system. Understand that our bodies were not meant to be in a constant state of fight-or-flight response system. When our bodies don't regularly return to a period of rest afterwards, it wreaks havoc on our organs and systems with all of the hormones being released on a constant basis. Hence, creating aches and pains, illness or even disease. This is our bodies way of telling us to stop, listen and slow down, of which, most of us rarely do.

This is only one of the physical systems of checks and balances our bodies were designed with. Now let's think about our emotions. When you live in a constant state of fight-or-flight, your emotions tend to get scattered and less than positive. The negative emotions of ongoing stress, depression, anxiety, constant excitement and even possible emotional pains of our past are all traumatic emotional energy.

The negative emotional energy also gets channeled into the physical body, showing too, as the aches and pains in our daily lives. This is our bodies way of trying to dispel this energy and in most cases, if you stop and listen to your body, these symptoms ease and your body recovers naturally. It's when you continue to ignore your body, that it creates longer lasting effects such as illness and disease.

So stop treating your symptoms of pain and listen to your body. Take the time to rest. We all need a reset button for ourselves every day to stay healthy. I'm not saying that you can't be Superman / woman and get it all done in a day, because you probably can and most likely do. Most of us have grown accustomed to this daily way of life, but at what cost? Is it worth your health? This is such a difficult lesson for most but think of your loved ones around you. Don't you want to be there for them in a healthy and balanced state for years to come? Because I'm pretty positive that they want that for both of you.

When your feeling imbalanced, not well, or have aches and pains, remember your body is trying to tell you something. And oftentimes, physical issues manifested from a less than positive emotional place. So treat your entire being with balance and rest to help you to determine the root cause, which you can then deal with and heal fully. Throwing medication at a symptom will simply mask it, while the core issue is still very much alive. Core issues grow and fester, and at a certain point, they make you stop and listen.

I'm living proof of that, having had thyroid cancer at the age of 37. My symptoms started when I was 27 but I didn't stop to listen to my body. I send you these healing tips from a place of love in the hopes that you may not have to go through a life altering disease like I did. Again, it's so important to understand that you cannot heal the whole of you, without healing each of the parts.

Take time to do things that are relaxing to you every day. Even if 15 minutes a day is all the time you can spare, aren't you worth it? The correct answer here is yes. Do something just for you, that you love, that makes you happy and whole. Balance and center with some quiet and calm time for you. You'll be amazed what a little you time can do for you. You will slowly but surly start to notice those aches and pains slowly fading away, or maybe you start sleeping better at night. Ah, the magic!

If you would like help in easing the aches and pains of life that is possibly of a deeper emotional energy that needs released, please reach out for a 15 minute consultation. See if Reiki Healing Energy is right for you. Or if someone you know could benefit from this article, please share it so that everyone has the opportunity to heal their life.

Love and light,
Nicole

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Source by Nicole Lawler

Views: 0

July 20, 2022