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  • Can I Heal Myself?

    Can I Heal Myself?

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    At the heart of most energy healing modalities is the concept of healing ourselves. Is this what we were built to do, but what our encoding or life experiences would have us forget? Why is it that we can embrace the idea of going to another source for healing; be it with the use of pharmaceuticals or seeing a healthcare provider like a Medical Doctor, Chiropractor, or someone in alternative medicine such as an energy healers, massage therapist, herbalist, nutritionist and so on, yet grasping the idea that the ability to heal has always been within, seems to be a hard concept for our human logical mind to embrace.

    We have all been taught (trained) to call the doctor, our mother, our pastor, our therapist or our rabbi when we are sick in mind, body or spirit. But we seem to forget to call on our inner knowing or what I call our inner healer.

    Recently I had a very bad virus, the kind that lingers for days. While I was awake one night in a full blown war with my body, I began to think about self-healing. What came to me in my feverish/delusional state was that I have been looking at this whole self-healing thing from the wrong perspective. Kind of like from the outside in, instead of the inside out. My thoughts were; if our goal on earth is to remember who we truly are and to experience the lessons that go along with that remembering, what some refer to as an AWAKENING, then the path to do so reside outside of our human body. Enlightenment is the transcendence of our human bodies and the remembrance of our true nature which is light and love. So why is self-healing so important? The question becomes can we embrace the idea that we have everything within our being, not our body to heal and transcend.

    When we say look within, go within or refer to your inner knowing it is not a physical reference. It is a reflection within our knowing of our inherent perfection and magnificence. “Heal Others, Heal Yourself” is the opening of the portal that allows us to see that our body’s inflictions, our negative emotions and our so called disconnection from Source is not the way the truth and the light. When we accept that our physical bodies and our emotional bodies are merely an illusion of this world, something to look past, to transcend from, we begin to see that the healing begins with our connection to Source and our inherent Divinity. When we connect and discover this we begin to transcend the need for our physical bodies to be whole and perfect. Whole and perfect is who we are without the density of our physical and emotional body. This body is only a vehicle to navigate this dimension, to teach the lessons it has for us in this embodiment. “Heal Yourself” is remembering that we are not our body.

    These statements can sometimes lead to a misunderstanding. As if I was telling you to not see a physician, a medium, a pastor, a therapist, etc. for support. This is not at all what I am trying to convey. The lesson here is for us to begin to listen to our inner knowing. I believe that the Reconnective Healing Frequencies connects us to a place where we can allow ourselves to be lead to what is needed. To look within first and ask what is needed. (our inner knowing always knows) Try not to look outside ourselves by asking others what we need. When we know with inner conviction that we need to speak to our physician, medium, pastor, therapist, healer and then we follow that knowing, we now are fully engaged in the process. It is our knowing that will lead us there, now we will have ears and hearts to actually listen to what and how these supporters are guiding us to heal ourselves.

    In Reconnective Healing some will experience a spontaneous physical healing, but ALL will experience a return to balance, by remembering or reconnecting to the “IT” factor which we will name Energy, Light and Information from the Source of pure love.

    I just wrote a lot of fancy words, but most of all what I want you to know, what I want you to hear is attached below! Print this, cut it out, laminate it and put it in your back pocket, just in case life will have you forget who you truly are:

    Who Am I

    The Healer Within

    1. You are made of light… nothing more nothing less
    1. Within that light is energy and information. This energy light and information is who you are in your infinite connection to pure love.
    1. You are not your physical body or emotional body. They are just an illusion of this time and space. The body is something to look past or transcend from, using the lessons the body may bring.
    1. Enlightenment is the transcendence of our human bodies and the remembrance of our true nature which is light and love.
    1. You are love, not made of love, not experiencing love, not sharing love, not looking for love, YOU ARE LOVE.
    1. You are the voice within, the knowing which has no beginning, no end.
    1. You are a divine being, connected to your Source, the IT factor or what I call God.
    1. God is omnipotent, omniscient, omnipresent, and omnibenevolent.
    1. The vastness of this Universe and Universes beyond cannot begin to corral the essence which you share with your Source. You are an infinite being connected to all.
    1. ‘Heal Yourself” is remembering that we are not our body. Healing yourself or self-healing is the allowance of your inner knowing to embrace and embody your divine and intrinsic perfection and magnificence.

    The frequencies of Reconnective Healing and Personal Reconnections reconnect you to the remembrance or knowing of these facts or as Ms. Jillian Fleer, Head of Insight and Development at The Reconnection says, the “Veracity” of who you are.

    Are you ready to embrace the VERACITY of who you are? Read Dr. Eric Pearl’s book “The Reconnection, Heal Others, Heal Yourself”, go online and visit The Reconnection web-site or you may want to call me or message me to further this conversation.

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    Source by Virginia Adams

    Views: 1

  • Drugs – An Ugly and Temporary Escape From Reality

    Drugs – An Ugly and Temporary Escape From Reality

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    People that use drugs to cope with life do so because of what the drugs do to them. Most drug addicts have experienced pain from something that has happened to them in the past and the drugs, for a short time, have made that pain go away. Once they realize that the drugs do in fact make them feel better is when the abuse begins to happen.

    Most drugs do a great job of taking reality out of the minds of the user. They feel free once the drugs begin to kick in. They don’t care about the past or anything of that pain that has haunted them and they feel invincible living in the moment. The only problem is that each time the addict does the drug, he or she needs to do even more of it to get to the same feeling.

    What drug abusers don’t understand is that the drugs don’t take away from the problem, they only add to it. The reality of life never goes away it is just masked and distorted due to the effect that the drugs have. In order to overcome this life full of pain and hurt is not to go to drugs for relief, but to deal with life head on. And this is what the drug rehab places do so well.

    Drug rehab centers are there to help the addict overcome their physical addiction to the drug or drugs. They then confine in the individual to learn that the drugs are in fact not their best escape but just a temporary release that compounds their own situation for the worst. True relief from the pain that haunts them is to see the past for what it really is, something that happened before and is now out of everyone’s control. Once they realize that they can’t change something that has happened, they can then learn to live life from this point on.

    The drug rehab centers goal is to educate the addict about their illness so they can understand how to control their mind and eventually learn to live a productive life. They hope to instill in them a confidence that any goal they set to achieve can be accomplished no matter what their situation was or where they came from.

    Drugs are in ugly escape from reality that gives the user an invincible feeling for a short amount of time. Drug addicts too can change but first have to become knowledgeable about their situation and then want to make the change.

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    Source by Wade Davis

    Views: 1

  • How Can I Increase My Husband’s Love For Me When He Wants To Leave?

    How Can I Increase My Husband’s Love For Me When He Wants To Leave?

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    I sometimes hear from wives who are fairly certain that their husband is going to leave them. Some of them just have a strong feeling or suspicion that their husband is unhappy. Others have husbands who have been very honest about the fact that he is considering moving out. Many of the wives do not want to accept this. Some of them concede that the marriage does have problems, but most don’t believe that the problem is serious enough to end the marriage. Most of the wives just want to buckle down, focus on the love that is left in the marriage, and try to salvage their family. The wife usually figures that if the love is there, everything else can be fixed. Sometimes, the husband clues in on this, begins to pull away, and starts to make the wife worry that he no longer loves her in the way that he used to. So, she puts two and two together and starts to believe that if she can just make him “love her more,” then he won’t want to leave any longer.

    She might say, “I can tell by the way that my husband acts that he doesn’t love me like he used to. And I know that it’s not just my imagination – because, in the past, he has talked about moving out. First, he was going to do it in the fall, but then Thanksgiving and Christmas rolled around, so he didn’t. Then he got really frustrated with me again in March and I am pretty sure that he was looking for another place to live, but his mother got ill, so he had to deal with that. At this point, I just want to make him love me more so that I don’t have to deal with this moving out threat every few months. I can’t keep waiting for issues to come up that are going to discourage him from moving out. How do I increase his love for me so that he won’t want to move out?”

    Why You Don’t Want To Let Any Hint Of Manipulation Into This Mix: This situation is so tricky on so many levels. First of all, the second that you try to “make” someone feel or do something, then you introduce elements of both manipulation and desperation into the mix. Those things are never good. If a husband is already feeling somewhat annoyed, knowing that his wife is trying to “make” him do something is not going to bring about loving feelings. It is usually going to encourage him to do just the opposite – he might instead back away and retreat. Worse, he may then limit your access to him, which suddenly makes your job a lot harder.

    Take Stock Of What Is Positive: I don’t know you and I know even less about your marriage. But it could be telling that your husband is still in your home. A man who was completely miserable or at the end of his rope would leave and would not let anything stop him – regardless of the holidays or his extended family. If the situation was truly intolerable, he would go first and worry about the timing or the details second. I’m not saying that he’s happy. I’m just saying that the situation may not be dire just yet. You may still have time.

    I know that your inclination right now is to panic and to pressure your husband more. These are the last things that you should do. Think about what attracted your husband to you initially. It probably wasn’t a panicked woman who wanted to lay claim on him and to hold him in a tight grasp. No, it was probably a playful woman who listened intently when he talked and who expected the same from him.

    Fixing What Is Fixable: One really good way to entice him to love you more is to take away the things that make him love the situation less. What I mean by that is that often, it is the circumstances surrounding the marriage that draws out the feelings within it. You can have a hard time feeling love when you are so stressed that you can’t even spend quality time with your spouse. It can be hard to feel love when you are fighting. The very best thing that you can do is to create an atmosphere that is conducive to loving feelings and then remove what pollutes that atmosphere. If you know that it drives your husband crazy when you are clingy, then stop. Control what you can – and this is normally your behavior, not his.

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    Source by Leslie Cane

    Views: 0

  • Breaking Down the Strip-Lining Sales Technique

    Breaking Down the Strip-Lining Sales Technique

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    In our most recent blogs, we’ve been reviewing Negative Reverse Selling and how it is very effective in creating great bonding and rapport with sales prospects. Negative Reverse Selling is a way of saying and doing the opposite of what the prospect expects from a salesperson, disarming them and creating trust with them. One of its more compelling techniques is called strip-lining, a method of using reverse questions to get the prospect talking, and you keep “throwing more line and let them swim”. However, you need to do this step right or it could backfire on you. When you do it correctly, prospects feel like they are in control of the conversation, and you have a better chance of making a sale. Practice this step frequently in low risk situations before using it on your biggest and best prospects.

    What should you practice? Getting the fit right means executing as follows:

    • Neutral prospects get very hard strip-lines, such as, “It sounds like you’re very happy and I should leave. Before I go, what do you like about who you’re doing business with now?”

    • Negative prospects get hard strip-lines, but not as hard as neutral prospects. For example, “Based on what you just said about your current vendor, it makes sense to me why you’re not interested in switching your business to another company. We get great feedback like that from our customers, too, but your vendor sounds really good at what they do. I don’t know if you can do any better than that. There doesn’t seem to be much opportunity for us to work together here, is there?”

    • Positive prospects get strip-lines that are just a light tug: “Thanks for reaching out to us. I have to say, your friend Bronwyn gets almost all the credit for having a great experience with us. She was very good about explaining the application problem, and that really helped her have a happy outcome with us. Since I don’t know your application, I’m not sure if I can help you at this point. Could you be nice enough to tell me about it?”

    In all three examples, you’ll find three components. Look at each of them, and you’ll see how strip-line responses are structured.

    1. The first component is a build-up (a compliment or validation of the prospect’s point of view). In the above, an example of that was, “It sounds like you’re very happy.”

    2. The second component is a takeaway (a conclusion that goes in the opposite direction to what the prospect expects). In the above, an example was, “… and I should leave.”

    3. The third component is a question (a continuation of the discussion). In the above, an example was, “Before I go, what do you like about who you’re doing business with now?”

    Looking at the example above for positive prospects, notice the buildup portion of the response validates how well things went “with Bronwyn” and gives most of the credit to her: “Thanks for reaching out to us. I have to say, your friend Bronwyn gets almost all the credit for having a great experience with us. She was very good about explaining the application problem, and that really helped her have a happy outcome with us.”

    The takeaway portion includes words to the effect that you’re not yet convinced you can help the prospect. “Since I don’t know your application, I’m not sure if I can help you as well at this point.”

    The third part, the question, is pretty obvious; you ask a question to start to understand the application, the problem, and ultimately the prospect’s pain: “Could you be nice enough to tell me about it?”

    When you strip-line a prospect using all three components of the technique, you are likeliest to uncover the most meaningful information. You now know what a good fit looks like. What does a bad fit look like? Let’s say a prospect calls your office and says, “I’ve heard really good things about your company. A friend of mine, Bronwyn, told me all about you, and I’m very interested in doing business with you.” Obviously, that’s a positive prospect. It wouldn’t be appropriate for you to do a hard strip-line since the prospect is almost ready to buy. Saying to the prospect, “You must have used some other vendors in our space. Why wouldn’t you want to use them now?” will not only confuse the prospect, but would probably ruin the sale. So that’s a bad fit. Instead, you’d want to use the approach I shared with you above, the one that begins “Thanks for reaching out.”

    Sometimes the prospect says something that more or less does the buildup for you. In that case, you don’t need to do it, but you still need to do the takeaway and pose the question. For example if the prospect says, “I heard really good things about your company,” you could strip-line by saying, “That’s nice to hear, but we’re not for everyone. Would you like to tell me why you thought it might have been a good idea to call, and hopefully we find out that we’re a good fit”?

    In summary: Strip-line very hard with neutral pros-pects, even sounding like you are getting ready to leave the sales call or implying that you think the sales call is over; strip- line hard with negative prospects; strip-line lightly with positive prospects.

    Strip-lining is a great way to uncover pain because it’s extremely disarming and helps build trust. When you do it right, it doesn’t sound like you’re selling. Prospects feel like you truly embrace and care about their goals and pain. (As, of course, you do!) If you don’t uncover pain with strip-lining, then perhaps that particular prospect doesn’t have enough pain to do business with you. Strip-lining combined with other pain-finding Sandler approaches will put you in a different league from all those other salespeople who traditionally start with the hard sell, list off features and benefits, and offer prospects free quotes.

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    Source by Greg Nanigian

    Views: 0

  • Health Anxiety and Solutions

    Health Anxiety and Solutions

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    It's always important to take care of oneself using all the principles of good health. Regular check-ups, proper nutrition and healthful living all enable one to keep on top of their health in a careful yet reasonable way. Often one becomes overly concerned with health issues and caught up in a cycle of health worries. One health issue is reconciled when another immediately pops up to take its place. These worries become all encompassing and exhausting after a while.

    Eventually, the individual realizes that this cycle of health anxieties has intruded upon the quality of their life. A dark cloud, always hovering over daily living, this intrusive form of anxiety has to be addressed. One begins by determining why this is occurring, what purpose does it serve and how to interrupt this behavior.

    Reason for Health Anxiety

    Health worries actually serve a purpose and this purpose is not difficult to detect if one looks deep enough into this pattern of behavior. Often this pattern involves the brain distracting from specific emotions which the individual finds difficult to address.

    Many emotions are so overwhelming, such as anger, grief or fear, that the brain looks for ways to distract. Health worries fit the bill because when one worries intensely about their health, there is little room to address an upsetting emotion.

    Health worries blanket every other thought and this WORKS. This is the perfect distraction from unsettling emotions. When one worry is reconciled, another takes it place to veil the unaddressed emotion. Each health worry has a strong purpose, as it masks the true upsetting emotion, which is much more difficult to face in the long run.

    Solution

    – Recognition and acknowledgment of the Health Anxiety habit, one worry quickly following another in a noticeable loop that never ends. Awareness of this cycle is always the first step to reconciliation of the issue.

    – Determining if this health worry is a true physical problem by visiting one's primary physician and ruling out a definite physical cause for the difficulty. Always rule out a physical cause before assuming it is merely health anxiety.

    – Noticing that these health worries settle down when you become intensely interested in another topic or swept into a new relationship, job or cause.

    – Identify your patterns. Do you experience twinges of symptoms that often jump from one area of ​​the body to another? Do you find yourself overestimating physical intrusions and instantly jump to the conclusion that they signify danger or warrant the attention of an alert?

    – Find interests that involve your entire being. Lose yourself in things that allow you little time for inward thinking. True illness does not surface through boredom as do these behaviors. True health problems do not generally follow the same time table as health anxieties do. Health worries are stronger during times of boredom and when one lacks interests. An intelligent mind requires challenges and goals.

    – Activity is an important therapeutic tool against health worries. Exercise and movement invigorate and stimulate the mind and body in a positive way. Endorphins are released and Serotonin levels are boosted naturally when activity is a part of a daily routine. Moderate walking, jogging, tennis, swimming and dancing are all helpful activities that bring forth positive results.

    – Nutrition is also essential to good health which in itself helps eliminate the strong habit of negative thinking, often concerning health worries. When eating properly, Serotonin levels are naturally boosted and blood sugar levels remain stable. This helps settle down an over-reactive mind, leading to a lessening in health anxieties.

    – Talk back to the brain by firmly telling it to stop when health worries enter the mind. Shift into a more positive mode of thinking because you always have a choice in what you think about.

    The mind will respond by quieting down as negative thoughts subside. The brain, caught red handed in this behavior is instantly embarrassed causing it to suspend this cycle of negative thought. This is comparative to a child being caught with his hand in the cookie jar. Embarrassment at being caught, stops this intrusive behavior.

    – Be aware of "what if" thinking. If the majority of sentences you think begin with "what if" then this is proof of a strong health anxiety habit. Change "what if" thinking to "so what" and watch the cycle break.

    Most of all, understand that worry solves nothing. Health worries, in particular will only serve to exhaust and deplete both mind and body. Consciously make a concerted effort to change the way you think and you will succeed in changing your life. You will go from self victimization to freedom from the intrusive habit of fearful worry.

    You always have a choice. Life can be wonderful and fulfilling when you learn to alter your perspective and chose a more positive point of view. You always have a choice. Never define yourself by your habit of worried thinking. Do not be victimized by health anxiety and fear. With a few simple corrections, especially in thinking, you will find your life changes from being difficult and upsetting to becoming easier and much more fulfilling on a daily basis.

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    Source by Dr.

    Views: 0

  • Dealing With Customer Complaints – B.L.A.S.T

    Dealing With Customer Complaints – B.L.A.S.T

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    In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains… and the battle begins!

    Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints. The acronym stands for:

    Believe

    Listen

    Apologize

    Satisfy

    Thank

    How does your company deal with customer complaints? The easiest way to find out is to pick up the phone and play the role of the complaining customer. What happened? If you were an irritated customer, would you return? Using the B.L.A.S.T guidelines, allows you to create a standardized method for dealing with your complainers and turning them into loyal customers.

    Believe

    This is the cornerstone of handling a customer complaint. Yes, the customer may be lying and be incorrect about their situation. It is important to understand that your customer believes that your establishment has wronged them.

    Listen

    Stop and listen to your customer’s complaint. I’m not certain whether it’s natural instinct or just plain stubbornness. As soon as a customer starts to complain, we start to think of how we will respond to the accusation before we are done listening, and too often the case, already have the response ready to fight back. Take a second, relax, and listen. On occasion a complaining customer will be rude, angry, and use vulgar language, stay the course and remain calm and level headed.

    When the customer is done venting; in a calm, non-judgmental tone, repeat their problem. An example I used in my KFC for a mispacked order:

    “What I hear you saying is that, you came in ordered and paid for 10 Pieces of chicken and when you got home, you only received 8, is that correct?”

    By repeating the problem at hand, you’ve demonstrated your ability to the customer that you heard and understood their problem.

    Listen and clarify. Never defend or justify. The customer doesn’t care if you were shorthanded or if you’re having a bad day, they only care that they get taken care of. No excuses, just solutions.

    Apologize

    Always apologize even if you did nothing wrong. From your customers’ perspective, they have a legitimate complaint, and they expect an apology. It could be as simple as “I’m sorry we’ve inconvenienced you.” or “I’m sorry I know how frustrating it is to buy dinner for my family, only not to have everything there when I get home” A sincere apology will usually diffuse a lot of frustration that the customer has. There is an exception to this rule though, if a customer calls with a critical complaint, such as food poisoning, don’t apologize, it may be construed as an acceptance of guilt, instead refer to your company’s procedures for such events.

    Satisfy

    Make it right. Ask the customer “What can I do to make this right for you”? Be the judge of what is fair of course, but allow them the opportunity to feel empowered over the situation. Many times they may ask for the problem be taken care of on their next visit or maybe that you talk to the person who made the mistake and correct them. We used a great system of sending out a personalized postcard apologizing for the mistake, it was a couple of handwritten sentences (yes, many times with spelling mistakes from my team members), but it was personal and always well received. We always gave them the unexpected as well, maybe a free dessert or an extra side dish just to show that we cared about them.

    Thank

    At the beginning, at the end, in the middle; it doesn’t matter, thank the customer for calling and complaining.

    Why? With the simple act of complaining, your customer is telling you “I care about your business and your success”. They are giving you the opportunity to fix the problem and invite them back so they can give you more of their money. Puts a different spin on it doesn’t it? Thank them for giving you that second chance, for letting you know that something in your restaurant didn’t work like it normally does, for giving you the chance to make it right, and for the opportunity not to damage your reputation!

    Reputation? I had to throw that one in. You work hard, day in day out, trying the best to make your business the best, and yet one unhappy customer can take it away from you. A happy customer will tell two or three friends about a good experience, but an unhappy customer will tell at least ten friends about their experience and it always multiplies through word of mouth. Case in point, when I moved cross country to my new hometown, I was at a Chamber of Commerce event and being the new person in the group, I introduced myself and what we did. No sooner than five minutes passed did I get a list of 10 restaurants in my area that in their opinion were in “need of my services”. Only one person gave me a good restaurant. I didn’t ask, I was told. To this day I still haven’t been to those restaurants as a customer, why do I want to give them my hard earned money, when they made my new friends unhappy? It may not be a rational thought, but it is human nature.

    Will some people take advantage of your kindness? Of course, a rule of thumb I used in my restaurant was:

    First time shame on me,

    Second time shame on me, but I’m watching you,

    Third time… Shame on you and I will make the decision on how I will deal with you as a customer.

    Keep track of who calls to complain, names, phone numbers for follow up, addresses for your postcards. Using a binder and tracking your complaints, you will be able to detect and deter those that would take advantage of your new complaint procedures.

    Adding B.L.A.S.T to your expanding toolbox of customer service tools will help you in dealing with customer complaints and turn them around so they can tell their friends what great service you have!

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    Source by Albert Barneto

    Views: 0

  • Top 6 Ways to Get An Angry Customer To Back Down

    Top 6 Ways to Get An Angry Customer To Back Down

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    1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apology needs to be carefully worded. Here’s an example of a sincere, yet careful apology:

    “Please accept my sincere and unreserved apology for any inconvenience this may have caused you.”

    2. Kill Them Softly With Diplomacy. This simple phrase has never failed me: “Clearly, we’ve upset you and I want you to know that getting to the bottom of this is just as important to me as it is to you.” When you say this, anger begins to dissipate. You’ve addressed the anger directly and non defensively and you haven’t been pulled into the drama of the attack.

    3. Go into Computer Mode. To use Computer Mode you take on the formalities of a computer. You speak generally, without emotion, and you don’t take the bait your angry or difficult customer is throwing you. Your words, tone, and attitude are completely impersonal and neutral – (Think of the automated response system you speak to when you call your wireless phone company or bank.)

    This “computer mode” response deflects, diffuses, and disarms angry customers because you don’t add fuel to the fire by giving your difficult customer what they want -an emotional reaction. When you don’t take the bait, the difficult customer is forced to stop dead in their tracks. And that means you regain control (and confidence).

    The Computer Mode Approach In Action

    Let’s say your customer says:

    “You don’t give a d*** about customers. Once you get a customer locked into a contract, the service aspect is over.”

    While it may be tempting to fuel the fire with an equally hostile response such as “What’s your problem, creep?”

    Don’t take the bait. If you do take the bait, the situation will only escalate and nothing productive or positive will result. A computer mode response might look like this:

    “I’m sure there are some people who think we don’t care about servicing customers.”

    “People get irritated when they don’t immediately get the help they need.”

    “It’s very annoying to experience a delay in service response.”

    “Nothing is more distressing than feeling like you’re being passed around when all you want is help.”

    And then you stop -like a locked up computer.

    No matter how uncomfortable the verbal abuse is or how ridiculous it becomes, continue to respond without emotion. This tactic works because it is neutral, doesn’t take the bait, and because it is unexpected. The difficult customer wants to throw you off, make you lose control, and to get you to respond emotionally. When you fail to do each of these things, you actually regain control.

    Go into “computer mode” the next time you’re faced with verbal abuse from an irate or unreasonable customer, and I promise you, you’ll quickly regain control —and you’ll have fun with the process.

    4. Give this question a shot: “Have I done something personally to upset you?… I’d like to be a part of the solution.” Of course, you know you haven’t done anything to upset the customer. You ask this question to force the angry customer to think about his behavior. Often, the mere asking of this question is enough to get the ballistic customer to begin to shift from the right brain to the left brain, where he can begin to listen and rationalize.

    5. Show empathy – Empathy can be a powerful tool used to disarm an angry customer and show that you genuinely care about the inconvenience the customer has experienced. Expressing empathy is also good for YOU, as it helps you truly begin to see the problem from the customer’s perspective/and this perspective will help keep you from losing your cool when your customer gets hot. By letting customers know that you understand why they are upset, you build a bridge of rapport between you and them.

    Here are some phrases that express empathy:

    o “That must have been very frustrating for you.”

    o “I realize the wait you encountered was an inconvenience.”

    o “If I were in your shoes, I’m sure I’d feel just as you do.”

    o “It must have been very frustrating for you have waited five days for your order and for that I am sorry.”

    6. And finally, here’s a tip that works like magic. …. Show appreciation for the difficult person’s feedback. After your difficult customer has ranted and raved, you can regain control of the conversation by interjecting—not interrupting, but interjecting to thank them for taking the time to give you feedback. You can say something like:

    Thanks for being so honest.

    Thanks for taking the time to let us know how you feel.

    We appreciate customers who let us know when things aren’t right.

    Thanks for caring so much.

    The reason this tip works so effectively is because the last thing your irate or unreasonable customer expects is for you to respond with kindness and gratitude. It’s a shock factor and many times you’ll find that your customer is stunned silent and this is exactly what you want. When the customer is stunned into silence, you get in the driver’s seat and steer the conversation in the direction you want it to go.

    When you do these things you’ll find that being on the receiving end of verbal abuse doesn’t have to be threatening or intimidating. You can come across as confident, composed and strong…and most importantly, you’ll regain control of the conversation.

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    Source by Myra Golden

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  • How To Outsell All Affiliate Marketers

    How To Outsell All Affiliate Marketers

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    If you do these things you will absolutely outsell other affiliate marketers, and put yourself in an authority position within every niche market you choose. I promise you. Because the truth is, if you want to make a lot of money in affiliate marketing, you can't be afraid to do some work and to go beyond what other affiliate marketers are doing.

    You need to stand out. You need to give people a clear reason to listen to you so they'll click on your links and purchase the products you recommend. The work you do now will undoubtedly pay off in the end. Once you're making $ 10ka month, you can be lazy. Now isn't the time. Right now, you need to do the upfront work that will set you up for long-term success.

    So, where should you begin? What are the absolute essential steps that you need to take to start making money while looking out for the future? I touched on it already, but keep reading and I'll jump into the trenches with you and show you exactly where you should start.

    Keep a Steady Eye on Your Market

    If you want to make a ton of money in affiliate marketing, you absolutely must be fanatical about keeping tabs on your market so you can effectively position yourself in front of your target audience long before others do.

    In fact, the easiest way to make money in affiliate marketing is to have your system in place weeks before the launch ever happens. That way, you not only position yourself in the search engines (and in front of the line with subscribers) for when the big day comes, but you're given enough time to create content, value enhancers and bonus products that will draw customers to you, rather than the competition.

    When you subscribe to a JV or launch notification program, you'll receive emails and updates about upcoming product launches long before the information is made available to potential customers. In fact, many times, you'll find out about upcoming product launches long before the merchant even begins to contact their own affiliates!

    If you aren't sure where to begin, or who these developers are, you can join Muncheye, which is a launch notification system that will send you emails about upcoming launches.

    If you're interested in business and Internet marketing products, check out JVZoo.

    You'll need to apply for approval with each vendor, but typically it only takes a couple of hours to get approval. Then, you'll have immediate access to their JV promotional page where you'll be able to download swipe files, banners, ad copy, and more.

    Plus, you'll get to see their entire sales funnel and how you can earn more money through their back-end offers. There are countless other affiliate marketplaces online so run a Google search to find a few that offer products that you are interested in and then subscribe to their updates. The sooner you know of a product launch, the more prepared you will be; it's as simple as that.

    If you only start prepping your website and list within a few days of an upcoming launch you'll struggle to generate enough traffic through your affiliate links to make it worth your while. Instead, if you know of an upcoming launch weeks, even months ahead of time, you can set up a killer system that will maximize exposure, and of course, profits.

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    Source by James Savage

    Views: 0

  • Destroying Limiting Money Beliefs With Subliminal Audios

    Destroying Limiting Money Beliefs With Subliminal Audios

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    When we have decided to let go of lingering past beliefs about our finances that literally hold us back, we might have to take action on changing the way we think and live.

    This is actually a pretty simple thing to deal with because most people do not know that subliminal audios can be made strong enough to change your life and mind for the better.

    The audios work by changing and replacing old past and current limiting and negative beliefs and replaces them with better and stronger ideas, beliefs and habits that can help you long term.

    If you seriously want deep and resonating changes to happen in your life we ​​first have to drill deep into your conscious and subconscious mind.

    When those initial changes to your thought patterns and general beliefs happen you will feel very different, and some experience a mild sensation of discomfort and an almost awkward feeling. This comes from the old bad and negative beliefs from the past being lifted from the subconscious mind.

    Though sometimes it can take weeks and months to fully remove some ideas and beliefs, it is always beneficial to keep listening because this means that we are completely ready and willing to move on.

    Some might not easily be able to fathom how this could positively affect our money and finances, but it just begins and ends with our mental worlds.

    Using subliminals helps to change your mind and thoughts almost over night, and that means that you can change out old money related habits and negative thought patterns for something more positive and beneficial.

    That is exactly what we are reaching for here, and it is not a problem for our brains and minds to change and radically shift over the coming weeks and months but we have to be initially open to accepting that massive and drastic life change.

    Nothing about listening to subliminals is a negative experience because we know that regardless of what happens we will always get better over time.

    Even if it takes weeks and possibly several months to fully assimilate the changes that the subliminals help cause, we just need to keep the listening habit consistent so that everything flows together smoothly over time.

    Creating deep and lasting change in your life is as simple as listening to a few audios for several hours a day to enact intense and prolonged change in your life that can last into the years to come.

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    Source by Donald B. Johnson

    Views: 0