Tag: Bad

  • Customer Service Tips – How to Handle Irate Customers

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    Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need to know all the jobs, so they can step in if someone calls off sick, or if sales are higher than expected.

    The manager needs to be highly trained in excellent customer service. This type of service is called “wow” service because your customers will say “Wow!” about their experience at your restaurant.

    One way to easily accomplish that “wow” experience is simply by telling your managers that every time they are in direct contact with any guest, that they are smiling, being friendly and attentive to the guests. If a famous person was coming to your restaurant, how would you treat that person? Every guest should be receive that same VIP treatment.

    In case of a dissatisfied, angry, or irate customers, we recommend applying the GLAD technique. This will dramatically decrease customer related matters, and lead to customer recovery.

    What is the GLAD Technique?

    1. Go to the guest
    2. Listen carefully to the guest
    3. Apologize to the guest
    4. Do what it takes to solve the problem

    When approaching the upset customer, always shows genuine concern. It is important to listen to the guest without cutting them off. Make sure that you take the time to fully understand their concerns. Remain calm. Responding to anger in a calm manner may help reduce the person’s anxiety. Don’t be fake, be real.

    Always apologize to the guest, even if the customer is wrong. Even when you are certain the person is wrong, go with the mindset that the person is right. Never offer excuses as to why the problem occurred, but offer solutions instead.

    Solutions will vary depending on the complaint and the circumstances. Offer a solution and ask if this will meet the customer’s needs. Go above and beyond. Remember, one angry customer leads to other lost customers. Keep in mind that for each customer you lose, you will lose 11 customers within the next few weeks. That number will compound because those 11 people will also repeat what they heard from the first customer. Ultimately you could be losing hundreds of customers because of one dissatisfied customer. If the matter is serious, you could even lose your restaurant’s reputation, and the restaurant could end up being shut down.

    Every customer that leaves your restaurant tells family, friends and co-workers about the experience at your restaurant. If the experience was mediocre they won’t say anything, but if it was very good experience at your restaurant they will tell others. If it was a negative experience and they walked out dissatisfied, then the reputation of your restaurant will be impacted. Negative feedback from your customers could mean the end of your business. Don’t underestimate the power of the word-of-mouth effect. Word-of-mouth will work with you or against you depending on the guest’s experience.

    Do you really want to lose business because of customer complaints? Teaching effective customer service techniques to your managers and staff should be at the top of your to-do list.

    Teach your managers to be proactive in preventing customer related matters. Manager presence in the dining room is a wonderful path to reduce customer complaints. The manager should spend at least 80% of his/her time in the dining room, and only 10% in the manager’s office.

    The manager also needs to physically approach each customer’s table to ensure that WOW guest service is in effect. The manager also needs to learn how to detect negative body language and how to express positive body language.

    How do customers show their dissatisfaction with their body language?

    • When you are in direct eye-to-eye contact, you can witness the anger in the customer’s eyes.
    • Seeing untouched food, especially when everybody at the table ate their food, except the one customer who barely touched his or her food.
    • The manager asks the customer, “So how was your meal and service tonight?” The customer replies, “It’s okay”. If the customer was fully satisfied with both the service and the meal they may say it was “terrific” or “great,” not just “okay.”
    • When you look at a guest and you get an uncomfortable “gut” feeling, act on that feeling.
    • You see a customer looking around as though they want someone to help them. You may even see them glaring at a server speaking with other customers.

    What is your body language saying?

    • Always use direct eye contact when talking to your guests. Never look away while you are talking to your guest. Looking away gives the impression that you are not interested in what the other person has to say.
    • Never cross your arms when talking to guests, this could be interpreted as shutting them out or anger.
    • Never roll your eyes, as this is very disrespectful and it appears that you are belittling their concerns.
    • Constantly listen to the guest even if they are angry. It may help to allow the person to vent their anger. Always acknowledge their feelings.
    • Ask the customer what would improve the visit to your restaurant.

    What do you do with Moody Customers?

    This is your opportunity to turn around the customer’s mood from a bad to good. Make certain that you are on top of things and pay attention to details. If you have any concerns about their experience, you may even offer the table a free appetizer or dessert. It may seem like you are losing money by “giving away” food or “discounting” their meals; however, you will lose more money from each lost customer than you will for that one food item or meal. If you successfully turn things around, then you may create repeat business. Kindness and consideration of their needs will often overcome their anger.

    A wise person said, “How you handle positive feedback is important, but it is more important to know how to handle negative feedback.” Make sure you tell the customers that you appreciate the fact that they took the time to tell you about their experience. Don’t make excuses, instead find solutions. Don’t disagree with the customer, even if you know the guest is wrong.

    If you don’t learn from your mistakes, you are doomed to repeat them again and again.

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    Source by Donna Schim

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  • Your Thoughts Plus Emotion Create Thought Forms

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    Think of a time you walked into a place and you felt peace surround you. Now think of a time when you felt discord surround you. Both times you experienced what is called thought forms. This is when the energy of your thoughts and feelings “take form.” An energy is created which is so strong it can be felt by others if they are paying attention.

    Creating a Negative Thought Form

    A passing thought, one without feeling, does not create a thought form. You need the power of your feelings to make such a creation. This is why it is crucial to manage your thoughts and emotions. What you hold in your mind surrounded by emotion stays with you. It can be supportive for you or it can hinder you.

    Let’s say you are having a bad day. Things didn’t go well at work. Your lunch ended up in your lap and there was a traffic snarl which prevented you from getting home as scheduled. And, yes, when you walked in an hour late, the dog hadn’t been able to hold it and had pooped in an inconvenient place.

    With each new thing that went wrong, your feelings of distress become stronger and more pronounced. You can almost feel a little black cloud of frustration or depression surround you. The longer this cloud of negative emotion surrounds you, the more difficult it is for you to pull yourself out of the emotional dumps.

    Transforming the Negative to a Positive

    To pull yourself out of the dark hole you find yourself, you need to get rid of the black cloud. How do you do that when one thing after another has gone wrong? It takes an act of will and determination on your part. Here are a few tricks.

    1. Focus on your heart. You will find that your mood lightens when you do this.

    2. Breathe in and out of your heart. This helps you to become even more centered.

    3. See those heavy feelings as a cloud and see them being washed out of your body and into the ground.

    4. Imagine a time of great joy, peace or relaxation. Really feel it and put a color to it.

    5. Allow that color to expand outwards and totally surround you.

    You’ve now changed the reality you created from one of darkness to one of joy.

    If you do this on a regular basis you will find yourself being more disciplined about the thoughts and feelings you have. You will become aware that they are transitory and you can change them to something that will move you forward in life.

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    Source by Cathy Chapman, Ph.D.

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  • 3 Attitudes You Need To Make Marital Conflict Resolution Work

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    One of the biggest contributors to divorce is fatigue and emotional exhaustion. Couples allow things to get so bad that by the time meaningful intervention is sought one or both are unwilling to do what is necessary. You might finally have a solution that works but no longer have the strength or will to act.

    It is very sad when you see a couple get to the point where they lose the will to keep trying. Your attitude will add energy to your relationship or add fuel to the many unresolved conflict causing issues. Trying to do the right thing with the wrong attitude will not bring back the love and passion in your marriage. The 3 attitudes that will help repair, protect and save your marriage are:

    An Attitude of Forgiveness

    As issues are identified they will be directly or indirectly attached to you or your spouse in most instances. If you start seeing yourself or your spouse as ‘The Problem’ this opens doors for resentment. In order to move forward you must have a heart of forgiveness.

    You must be mature enough mentally and emotionally to live out your vows of ‘for better or worse’. We must be able to wake up in the morning knowing that we will have an attitude of forgiveness towards any issue that may arise. Making a proactive decision to forgive prepares you mentally and emotionally to honestly deal with marital issues.

    An Attitude of Friendship

    One of the worst things about constant fights and conflict in marriage is feeling like you lost your best friend. You feel unable to freely express your love and affection. The home becomes a hostile environment that you want to avoid instead of a place of solace, love and passion.

    In marriage you will not always like each other. One of the marriage killers is when a couple stops being friends. Making a proactive decision to remain friends reminds your mind to keep doing nice things for the person you fell in love with, while you are working through an issue. You instinctively want to do nice things for a friend so do not get in the habit of seeing your spouse as the enemy.

    An Attitude of Fidelity

    Divorce happens when one person decides the best option is to leave the marriage. They feel like it is no longer worth it to remain in the relationship. Identification, isolation and improvement have to do with your approach to conflict resolution. Forgiveness, friendship and fidelity have to do with love.

    Marriages are built on love and managed by healthy approaches to everyday living and dealing with issues. It is difficult for a marriage to flourish in love when you have a list of things that will make you seek divorce. Making a proactive decision of fidelity reminds you of your commitment to work through every issue.

    It is impossible for any issue to get the upper hand in your marriage when the attitudes of forgiveness, friendship and fidelity are the foundation of your relationship. Change your attitude and change the course of your marriage.

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    Source by Kerwyn Joseph

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  • Can You Treat Trichotillomania With Holistic Medicine?

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    Trichotillomania is an impulse control or brain disease similar to OCD or addiction where the person pulls out their own hair. The hair can be located anywhere. Trichotillamania may be caused by trauma, rape, physical violence, torture, child abuse, and very severe emotional abuse. It may be minor and easily managed or severe. This disease can overwhelm the person. It is very important for the person with this disease to eliminate or minimize exposure to any severely negative people in their life that are abusive or exploitative. It is an emotional disorder that usually needs several therapies in order to be managed successfully. There are many alternative therapies which are untried for this illness, but these may successful due to the large emotional component of the illness. Trichotillomania seems similar to addiction, OCD, and a bad habit. Quieting the mind should be one of the goals of any therapy. Alternative therapies that quiet the mind include Yoga, scalp acupuncture, auricular acupuncture, Emotional Freedom Technique(EFT), botanical extracts, Transcranial Magnetic Stimulation (TMS),and orthomolecular medicine.

    This person must be evaluated by a medical professional. A full physical and diagnostic testing of hormones and neurotransmitters must occur. This patient must be evaluated for AIDS and a brain tumor. There are several diseases that are severe enough to result in very irregular symptoms. It is extremely important to be very aggressive in treating this disease. Amino acids therapy for this may be useful and could include 5-HTP, theanine, GABA, and phenylalanine. Chinese herbal patent formulas may be considered along with Chinese liquid herbal extracts. Scalp acupuncture may be very successful in treating this type of illness. It should be done with larger needles for this type of disease. Scalp acupuncture treatments last about thirty minutes to one hour. It may take nine treatments in order to see results. Laser therapy using a cold medical grade laser may work well on this patient. You may need several sessions of cold medical grade laser therapy before you see a significant change.

    It is important for this person to sleep well and eat a well balanced diet without nitrates, amines, and food dyes. This person should avoid genetically modified foods, food additives, MSG, tumeric, and drink plenty of pure water to stay fully hydrated. The diet should allow Swiss method decaffeinated coffee or organic coffee and tea. This person should consider trying the Rotation Diet where each food may be eaten once during a four-day period. It is also a good idea to identify and reduce exposure to all allergens. You may want to consider some form of allergy treatment. Convention allergy treatments with shots is one alternative. NAET is a non-painful alternative that incorporates chiropractic and acupuncture with a special diet to treat allergens. This person needs consider a form of regular exercise like the walking, gym, biking, Bikram yoga, hiking, and dancing.

    ©Dr R Stone, MD-India

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    Source by R Stone

    Views: 0

  • Alternative Treatment for Smelly Vagina – Can the Black Seed Treatment Cure Yeast Infections?

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    Some women are still having problems of smelly vagina although they have been washing it every day. If this is your case, you should realize by now that symptoms of smelly vagina could be a signal of candida yeast infection. This is especially true, if the bad odor is accompanied by severe itch, thick white discharge, soreness and inflammation on the vagina area.

    Treating candida yeast infection can be rather tricky. Most people who conveniently bought over the counter medications to treat their yeast infections will more often than not be facing recurring symptoms once they stopped taking them. Worst, some of them are even affected by the medications’ side effects.

    Fortunately, there are alternative treatment for smelly vagina that is available which will actually cure candida yeast infection at the same time. You can do the the following tips to treat smelly vagina and yeast infection symptoms.

    1. Apple Cider Vinegar – Wipe the your vagina with a combination of apple cider vinegar and warm water solutions after shower.
    2. Nigella Sativa Oil – Mix a tablespoon of Nigella Sativa oil (Black seed oil) with a tablespoon of olive oil. Rub this potent mixture on the affected areas including the inside of the vagina and leave it for about 20-30 minutes before you can wash them off.
    3. Yogurt – Alternatively, you can also apply pure unsweetened yogurt on the vagina to speed up recovery. Use all of the above as and when necessary until you can see positive results from them.

    This alternative treatment for smelly vagina will produce even better results to your total well-being if they are included in your daily diet. The benefits of Nigella Sativa are simply too much to be listed here. Dubbed as the “cure to all ailments” by medical experts, Nigella Sativa’s potency in curing yeast infection is simply amazing.

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    Source by Sam Simon

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  • 9 Steps To Living Abundantly

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    Many of us are bowed down by life – stressed, short of time, tired, on a treadmill, knowing that this isn’t the way to live, but not knowing how to free ourselves up to live more fully, more abundantly. There are simple things we can do – they don’t take time or money – they take a change of attitude. Here are 9 of them:

    1. Being totally financially honest – if you are not, this implies that there is not enough for you to have everything you need without dishonesty.

    2. Creating a vacuum so that more good things can flow into it – don’t fill your life up with things you don’t really want. Ask yourself if you want each thing before you buy it. Don’t have abundant rubbish, live abundantly by seeking out the things and experiences that work for you in your core being.

    3. Tithing is often associated with religion, but it is also possible to tithe in a non-religious context. This seems a really important aspect of living abundantly – every time you freely give money away, you are implying that you are confident that more will come – this is a BIG positive affirmation with a lot of power behind it. The traditional amount is 10% of your income. I’ve recommended this to lots of people, and they’ve told me that when they do this – magically – they seem to have more. I started with 10% but now I’ve increased it, because I’ve seen that the more I give away the more I get back, and the happier and more abundantly I live.

    4. Being grateful for what you already have – focussing on the good that is already in your life. It’s easy to think about what you don’t have, but spend some time each day thinking about what you do have. Start each day by thinking of 5 things that you are grateful for – and express this out loud.

    5. Resentment, jealousy, envy and self-pity interfere with the free-flow of abundance. If you are jealous or envious of someone, it implies that what they have is not available for you to have also. If you find it difficult to let go of these feelings, Bach flower remedies may help. Try the remedy ‘willow’ to counteract resentment and self-pity, or try ‘holly’ for envy, jealousy and greed.

    6. Forgiving those that have wronged you is part of living abundantly. Holding on to your anger, however justifiable it may seem, keeps you stuck in the past, rather than going forward into a better future. If it’s difficult to let go of your negative feelings, try writing a letter expressing all your anger, hurt or envy. Write until you can write no more, and then burn it.

    7. Being able to receive from other people. Being able to receive is healthy, but many people find it difficult. You may need to practice receiving. Think of the pleasure you get in giving. By not receiving generously you are denying other people the pleasure of giving.

    8. Realise that in general ‘good luck’ plays a very small part in people’s life. (If you put your faith in good luck, then you have to accept the possibility of bad luck too.) People who put their faith in ‘good luck’ often spend their lives waiting for things to happen. People who don’t believe in luck go out and make things happen.

    9. Believing that there is enough money, food, love, etc. in the world to meet everyone’s needs to live abundantly. I left this one till the last, because it can be very hard to believe when faced with war and starvation in the newspapers and on the TV, but a lot of this anger and need is caused because people who have do not believe they have enough, because they substitute money and food for all the other abundance of life. Do your bit to correct that imbalance and start living a life that recognises there are inequalities and shortages, but recognises that we can correct that so we all have what we need.

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    Source by Jane Thurnell-Read

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  • Here Is Why Everyone Needs Health Insurance

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    Today, healthcare insurance is one of the hottest political topics. Everyone is asking who should be able to have health insurance, what will be the costs of it, can you survive without insurance and what will be the penalty? In this article, we are going to help you know the reasons why everyone needs health insurance.

    Life is Unpredictable

    While the spontaneity of life is pleasant, know that your health and budget may be hit hard due to unpredictable circumstances. Major health illnesses like diabetes, cancer or HIV have high medical costs. If you don’t have health insurance, the cost of these medical treatments may ruin your credit rating. As a matter of fact, medical bills is one of the reasons why many people go bankrupt.

    Regardless of your circumstances, it’s important that you have insurance. You have no idea what is going to happen in your life down the road. We hope that nothing bad is going to happen in your life but it’s great to have peace of mind by signing up for an insurance policy. This will give you the peace of mind that your medical bills will be covered, and that you won’t go bankrupt.

    Maintain Your Health

    In your life, your most valuable asset is your health. Most of us take insurance as a type of financial support we get in the event of an accident or illness. However, it’s important to keep in mind that it’s equally important to maintain good health. If you eat well, you can stay in good shape.

    If you don’t have insurance, you won’t need to go to a doctor for medical checkups. Actually, a health insurance policy enables you to benefit from the “preventive care”, which is part of most plans. What you can do is see your qualified doctor for checkups and take part in other benefits like health screenings. This can help you maintain your health. Also, the insurance policy plan you have chosen can help you find out what is included.

    Reduce Your Costs

    It’s important to keep in mind that insurance providers offer special rates for doctors who are part of their network. So, if you have health insurance, you can reduce your medical costs significantly.

    Avoid a Penalty

    Aside from saving on your health care costs, an insurance plan can help you avoid a penalty as well. Today’s health insurance laws have a requirement that you should have a health insurance plan or you may have to pay a penalty for the month for which you or your partner or your tax dependants don’t show that they have the minimum coverage. And typically, this fee is based on a person or household income whichever is higher. This penalty can be avoided if you have health insurance.

    It’s important for everyone to have health insurance. After all, you have no idea what is going to happen in the future. You can enjoy the best health care provided you get the right insurance policy.

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    Source by Shalini M

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