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Tag: Awareness

Drug Use – Advantages and Disadvantages

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Rampant, often unchecked use of drugs is a malaise that has been plaguing our society, and especially our younger generation for quite some time. It has grown quickly from a psychological bad malaise, a bad habit to a dangerous social evil, and in many countries, invite strict punitive action. Countries across the world try to combat this evil using combination’s of public awareness regarding the evils of drug use, severe clampdowns on drug usage/trafficking and penal impositions. However, this is still not enough as drug trafficking has proliferated across social strata, and is not limited to isolated groups of the society. So why exactly is drug usage considered to be one of the most debilitating and potentially dangerous of social evils?

One of the most primary reasons why consumption and business dealings on drugs are declared illegal internationally is because of the tremendous damage they cause to the human body. Drugs usually are of two kinds, and act as general nervous stimulants that can almost supercharge the brain and the nervous system for brief amounts of time. For that amount of time, the user has no sense of personal identity and this phase is usually described as a phase of euphoric detachment, while the user loses common consciousness. However, this effect is fleeting and does not last long. Drug-induced euphoria lasts for a very short time, usually culminating in sever hangovers and strains on the human body, which might manifest in physical and psychological reactions.

Drugs are generally hallucinogenic compounds that are primarily of two types, Organic and inorganic. Organic drugs are usually extracted from plants, and processed and consumed usually by burning them like tobacco. Inorganic compounds are much more difficult to obtain, as they are manufactured in pharmaceutical laboratories and are generally available in the form of tablets, pills and fluid solutions. Scientific studies have actually revealed that inorganic drugs/narcotic agents are more life-threatening and potentially debilitating in nature than their organic counterparts, even though prolonged drug use of either could result in serious consequences.

It might be said that drug use is actually dependent on more than one conditions and criterion. There are, in reality, numerous reasons that increase the usage of drugs within a particular demographic cross-section. These reasons could range from social, psychological, economical or just out of biological dependency. One reason why sustained usage of drug is deemed so dangerous to life and health is that it creates a sense of dependency within the user, who feels habituated by the use of drugs. Irrespective of the original stimulus, the consumption of drug becomes the primary objective in these cases, and the user often goes to extreme lengths to maintain the habit of drug use.

Presently, there are widespread efforts to contain if not eradicate drug use within a particular section of the society through governmental as well as non-governmental/individual efforts. General awareness, support groups, supportive rehabilitation centers and clinics that help drug abusers have now become popular, and much sought after to help individuals kick this habit.

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Source by Efti Babu

Views: 0

July 26, 2022
BSE (Bombay Stock Exchange) – Online Trading System

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Gone are the days when you needed a broker to help you buy and sell stocks, shares and make stock market investments. Through online investment you can buy and sell shares with just a few clicks of the mouse. The economic and capital market in India cannot exist without a stock exchange; there are two main stock exchanges where transactions take place; the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE). While all the major transactions take place here, there are over 20 different stock exchanges located across the country.

Online trading in India has changed the meaning of trading in the country. With no requirement for a broker, trading has become easier, faster and far more convenient than earlier days. Some of the major financial products and services offered through online trading are mutual funds, equities, general insurance, life insurance, share trading, portfolio management, commodities trading and financial planning. In online trading, the investor has to pay less brokerage as compare to offline trading. There is no need for any paperwork through online investing and the need for a middle man is eliminated. All the stock accounts are stored in a Demat account where they can be viewed.

BSE online trading was established in 1995 and is the first exchange to be set up in Asia. It has the largest number of listed companies in the world and currently has 4937 companies listed on the Exchange with over 7,700 traded instruments.

The only thing that an investor requires for online trading through BSE is an online trading account. The trading can then be done within the trading hours from any location in the world. In fact, BSE has replaced the open cry system with automated trading. Open cry system is a common method of communication between the investors at a stock exchange where they shout and use hand gestures to communicate and transfer information about buy and sell orders. It usually takes place on the ‘pit’ area of the trading floor and involves a lot of face to face interaction. However, with the use of electronic trading systems trading is easier, faster and cheaper; and is less prone to manipulation by market makers and brokers/dealers.

The BSE provides an efficient and transparent market for trading in debt instruments, equity and derivatives. This is performed through a system known as BOLT – BSE’s Online Trading System.

In the stock exchange, a key index is used to keep track of the important or the most traded stocks in the exchange. The indice used at the BSE while trading is the SENSEX and is displayed in all major portals, newspapers and magazines. It is India’s first stock market index that enjoys an iconic stature and is tracked worldwide. It is conducted on a free-float methodology and is sensitive to market sentiments and realities.

There are also indices such as BSE small cap, BSE mid cap and BSE500 to take care of medium and small companies. Furthermore, India index services and Products Limited has indices such as CNX Nifty Junior, S&P CNX Nifty, CNX 100, S&P CNX 500 and CNX Mid cap. The BSE offers 22 indices to suit a multiplicity of needs, inclusive of 12 sectorial indices. For example, the BSE PSU Index tracks the performance of the listed PSY companies and also helps the Central Government to monitor its wealth on the bourses.

The BSE has become a completely ‘corporatised and demutualized stock exchange’ through the use of online exchanges. With partners such as Deutsche Borse (DB) and Singapore Stock Exchange (SGX) it has a global competitive force. BSE has strategic relationships in almost every part of the world- Europe (DB)), Hong Kong (ETF) and Asia (SGX), prominent public sector undertakings such as State Bank of India, Bank of India, Life Insurance Corporation of India and Central Bank of India.

Benefits of BSE trading system in India for share brokers or newbies

There are a number of attractive services to empower investors and facilitate smooth transactions. Some of these include:

1) Investor Services: A range of services are offered to investors. Being the first exchange in the country to provide an amount of INR 1 million towards the investor protection fund, the BSE had launched a nationwide investor awareness program; ‘Safe Investing in the Stock Market’ under which there were 264 programmes which were conducted in over 359 cities in India.

2) BSE has an Online trading BOLT system: the online-Trading system (BOLT) facilitates on-line screen based trading in securities. Currently it operates 25,000 Trader Workstations which are located across 359 cities in the country.

3) The BSE has the world’s first centralized exchange-based Internet trading system – BSEWEBX.com. This system helps the investors anywhere in the world to trade on the BSE platform.

4) The BSE has an online Surveillance system (BOSS) which monitors on a REAL-TIME basis the price movements, the volume positions and members’ positions as well as real time measurement of default risk, generation of cross market alerts and market reconstruction.

5) The BSE has a training institute – known as the Bombay Stock Exchange Training Institute (popularly known as the acronym BTI).The BTI imparts capital market training and certification; in collaboration with a number of reputed management institutes and universities. There are over 40 courses to choose from on different aspects of the capital market and the financial Bombay Stock Exchange market.

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Source by Monish P Kumar

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July 26, 2022
Love One Another (A Sermon on John 13: 31-35)
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We are in the 13th chapter of the Gospel according to St John's this week, and I'm going to unpack our reading verse by verse as it is a difficult passage.

"When he had gone out, Jesus said," Now the Son of Man has been glorified, and God has been glorified in him. " (John 13:31)

The person who had 'gone out' was Judas, and the sentence seems to suggest that Judas' leaving somewhat brought glory to Jesus, which sounds really odd.

"If God has been glorified in him, God will also glorify him in himself and will glorify him at once." (John 13:32)

I really have no idea where to begin with that statement!

"Little children, I am with you only a little longer. You will look for me; and as I said to the Jews so now I say to you, 'Where I am going, you cannot come.'" (John 13:33 )

That statement makes sense to us as Jesus speaking about his own impending suffering and death, though at the time it made no sense at all to His disciples.

I give you a new commandment, that you love one another. Just as I have loved you, you also should love one another. By this everyone will know that you are my disciples, if you have love for one another. "(John 13: 34-45)

That concluding pronouncement, I suspect, is the most difficult to understand of all!

"All you need is love!" – so said the Beatles.

When I read statements like these from the lips of Jesus, I can almost hear the soundtrack of that well-known Beatles song playing in the background.

"Love is all you need. Love is all you need …"

It's not true, of course. Love isn't all we need – not in relationships, not in families, not in governments.

We had an election yesterday. Did you vote for the most loving candidate? Should you have?

I tried to give some thought after reading this passage as to who the most loving candidate for electoral office was. It wasn't obvious.

It didn't take me long to come up with the names of politicians who were definitely NOT full of love and sweetness, but it seemed less obvious to me which candidates actually were.

Did the candidate who loves us the most win? Do we care?

In truth, in as much as we might say, "all we need is love" , I don't think we really care whether our political leaders love us, any more than we really care whether our boss at work truly loves us. Love is not all we need. A good capacity for management is probably far more important in cases like this than is love!

Love is not all we need in government or in families, and it's not even all we need in a system of morality! This might sound counterintuitive. Is not all of morality – all our statements about what is right and what is wrong – really an extension of that basic ideal of love?

Certainly, over the generations, scores of philosophers and other great thinkers have suggested that all of our moral intuitions can be reduced to one simple exhortation – if not 'to love' exactly, to something very akin to that.

The British philosopher, John Stuart Mill, saw all of morality as a system of increasing pleasure for people and reducing harm. He is probably best remembered for his 'harm principle' :

"That the only purpose for which power can be rightfully exercised over any member of a civilized community, against his will, is to prevent harm to others."

I have a feeling that if you'd asked Mill what the essence of morality was, he might not have said 'love one another' , but might well have said 'don't' harm one another ' , which is pretty similar.

Likewise, the great 18th century German philosopher, Immanuel Kant, believed that morality could be reduced to a single maxim – the 'categorical imperative' :

"Act only according to that maxim whereby you can, at the same time, will that it should become a universal law."

That's always sounded to me like a really complex way of saying 'love your neighbor as you would love yourself " , which, of course, was Jesus' 'golden rule' that many people see as being His one-line summary of the moral law , along with the first and great commandment, of course, that you have to love God:

"Thou shalt love the Lord thy God with all thy heart, and with all thy soul, and with all thy mind. This is the first and great commandment. And the second is like unto it, Thou shalt love thy neighbor as thyself. these two commandments hang all the law and the prophets. " (Matthew 22: 37-40)

We are familiar with these commandments. We hear them every week in church, and they do seem to suggest that everything in the law of God comes down to love, and that the rest is just commentary.

Is that really what Jesus was saying? St Augustine thought so, and in my previous sermons on these passages, I have suggested exactly that – that there is really only one law of God – that we love – and that the rest is just application. My more recent reading though has suggested that it's actually a lot more complicated than that, at least if Jesus really was being true to His Hebraic tradition.

The Hebraic law centers around the Ten Commandments – the ten words of God to the people of Israel – and while it seems straightforward to see commandments like "thou shalt not steal" and "thou shalt not murder" as being extensions of the commandment to love , other commandments like "honor thy father and thy mother" do not seem to be so easily reducible. Honoring your father and your mother seems to be more about respecting authority than it is about love .

I've been reading a very interesting book lately by moral psychologist, Jonathan Haidt, called "the Righteous Mind" , in which he outlines what he calls 'moral foundation theory' .

I'm not suggesting that everyone should rush out to get a copy of this book. It is not an easy read and could prove difficult if you don't have an academic background in the study of philosophical ethics (which, thankfully, I do).

The author's key point, at any rate, is that our moral intuitions can't be reduced to any one simple maxim such as 'love one another' as morality is invariably more complex than that.

Haidt suggests that there are five reasonably independent dimensions to our moral awareness, and 'caring' for others is just one of those dimensions. The others are:
- Fairness (which is all about justice, rewards and punishments)
- Loyalty (which is associated with values such as faithfulness and patriotism )
- Authority (where you honor your father and your mother, king and country)
- Sanctity (which involves respecting your body and potentially embracing things like chastity, temperance and cleanliness)
Forgive me if I'm now sounding more dry and esoteric than the book I mentioned. My point is actually a simple one – that 'all you need is love' is both simplistic and inadequate. We don't only need love – not if we are going to be successful in our relationships or in all of life. We actually need a lot of things – courage, self-discipline, wisdom, nurture and support and a good education, and more!

Of course, Jesus didn't say "love is all you need". That was ' The Beatles' . What Jesus did say was "By this everyone will know that you are my disciples, if you have love for one another" . In other words, Jesus didn't say that love is all we need to live a full and productive life. What He said was that it was all we needed in order to show the world that we are His disciples. That might sound like much the same thing but it's actually quite distinct.

The life of love is not a strategy for success, despite what any number of tele-evangelists might have told you. Indeed, if it's right to consider it a strategy at all, the life of love could only be a strategy for getting yourself killed. That's certainly how it worked for Jesus.

I'm sure I've mentioned before that friend who said to me "I'm sick of hearing people tell me about all the problems they had before they met Jesus and how He solved them all for them. till I met Jesus! "

That's difficult to hear, I think. We don't want to think of Jesus as the one who leads us down a path of suffering and misery. We want to think of Jesus as one who elevates us to heavenly places.

Isn't that what religion is for after all? Isn't good religion supposed to benefit our lives and help us live more fully and peacefully with a great sense of purpose and fulfillment? Surely, it's not just about suffering in this world so that we can enjoy a better life in the next? Surely there's more to it than that?

I don't think Jesus is saying that discipleship is all about suffering any more than it is all about success. Discipleship, Jesus says, is all about love, and everything else depends on what Jesus means by love .

Jesus says His command to love is a new commandment, and that's a surprise. Certainly, the commandment to love is as old as the Scriptures themselves, so it must be the latter part of the commandment – to love one another ' as I have loved you' – that makes it new.

When we hear those words, I suspect most of us immediately think of the cross and Jesus laying down his life for us. That makes sense, and indeed the same Gospel writer, John, writes in his first letter "This is how we know what love is: Jesus Christ laid down his life for us" (1 John 3:16). Even so, without wanting to press the issue of the timeline too heavily, the exhortation we have in today's Gospel reading -to love one another "as I have loved you" happens before the cross, suggesting that the model on view here may not be the death of Jesus but the life of Jesus!

Further, as noted, today's reading begins with a reference to Judas – "when he had gone out" – and Jesus' exhortation to love each other as He has loved us comes immediately before the two terrible betrayals from disciples whom Jesus had just broken bread with and whose feet Jesus had just washed – the one betrayal being from Judas, of course, and the other one being from dear Peter!

Jesus loved Peter, was betrayed by Peter, and would eventually be reconciled with Peter. Jesus loved Judas but would never be reconciled with him. Even perfect love does not guarantee a perfect ending to the story. Even so, love anyway – that's the new commandment .

Yes, "greater love has no one than this – to lay down one's life for their friends" (John 15: 3). That is true, and bodily self-sacrifice is indeed the ultimate example of love, but most of the time love is not so grandiose and (thankfully) not quite so painful. The far more common (and in some ways more difficult) labor of love is the ongoing work of having to forgive those who fail us, and sometimes fail us very badly.

This, I believe, is the love by which everyone will now that we are His disciples – it's the love that breaks bread with those who betray us and that washes the feet of those who turn their backs on us. It's the love that finds its ultimate inspiration in the sacrificial death of Christ on the cross, but which likewise finds daily encouragement in the simple acts of grace shown by Jesus towards those whom He knew would radically fail Him.

I give you a new commandment, that you love one another. Just as I have loved you, you also should love one another. By this everyone will know that you are my disciples, if you have love for one another. "(John 13: 34-45)

It's not a strategy for success. It's not a means to a better life or more successful relationships. It's just the way that we demonstrate to the world that we are followers of Jesus. We break bread, we wash feet, we empathise, we forgive. We love one another just as He loved us.

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Source by David B. Smith

Views: 0
July 25, 2022
Emotional Self: Do Some People's Childhoods Set Them Up Disconnect From Their Emotional Self?

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Although human beings are made up of many different selves, such as an intellectual and an emotional self, it doesn't mean that everyone on this planet is in touch with each of these selves. If someone is in touch with each part of themselves, it could be said that they will be operating as a whole human being.

One will be able to think clearly and they will be in touch with their feelings. Through being this way, it will be possible for them to not only perform a certain job well, they will also be able to form deeper connections with others.

One Benefit

This is because their emotional self will be what allows them to truly connect with others, whereas their intellectual self alone is not going to allow this to take place. Furthermore, their emotional self will also provide them with guidance.

So, when it comes to whether or not they should do something or if they should say yes or no, for instance, this part of them will give them the information that they need. This part of them will tell them what their needs are.

It Doesn't Stop

One way of looking at this would be to say that their emotional self is their inner guidance system. No matter what time of the day it is or where they are, this part of them will always be there.

To live a fulfilling life, it will be essential for them to listen to this part of them and to utilize the information that it provides. Going against this part of them is only going to cause them to suffer unnecessarily.

Off Track

If one was to look back on their life, they may see that there have been times when they have ignored this part of themselves. Consequently, it might not have been long until they paid the price.

Then again, there may have been a time in their life when this was just how their life was, meaning that ignoring themselves was normal. They are then going to be only too familiar with what it is like to ignore this part of themselves.

Inner Directed

Being this way doesn't mean that one will completely overlook other people needs; what it means is that they won't be interested in living a life where they ignore their needs and are totally consumed with other people's needs. Putting their own needs to one side from time to time is going to be radically different to always doing this.

Also, being connected to how they feel doesn't mean that they will constantly be expressing how they feel, either. They will realize that there is a time to express how they feel and a time to keep how they feel to themselves, containing what is taking place within them.

Another Reality

If someone isn't in touch with their emotional self, only having a connection to their intellectual self, they are not going to be operating as a whole human being. As a result of this, they probably won't have a very good connection with their body.

There is then the chance that they won't have trouble thinking clearly, but that it will be a challenge for them to connect to how they feel and to know what their needs are. When they are at work they could be fine, yet when they are around others, it could be a different story.

Unaware

Due to being out of touch with their emotional self, their connections with others are unlikely to be very deep. And if they are in a relationship, their partner could often tell them that they are distant and even emotionally unavailable.

Still, one could be out of touch with this part of themselves and not even realize it. There can then be moments when they feel empty, and they may see that they don't feel strongly connected to anyone, but it doesn't mean that they will look into what is going on.

Enough is enough

If someone like this was to get to the point where living in this way was too painful, no longer wanting to feel cut off from themselves, others or even numb, they could end up looking into what is going on. What they could find out is that the reason they are experiencing life in this way is because they have experienced trauma.

Disconnecting from their body, along with their emotional self in the process, was a way for them to survive what happened to them. Thus, in the same way that they would leave an environment if it was dangerous, they left their body as it was too painful for them to inhabit it.

In The Past

This may relate to what they have been through as an adult or it could go back to what took place during their early years. If it goes back to their early years, there is the chance that they were abused and / or neglected.

This would have been a time when they were not equipped to deal with a lot of pain, yet their whole system would have felt overwhelmed on a daily / weekly basis. The only way for them to handle this pain would have been to leave their body.

Awareness

What kept them alive as a child is now going to be making their life harder than it needs to be. Even so, this is not to say that one should try to dive into their body and to deal with the pain that is there.

For one thing, this approach could end up overwhelming them, but, as they have been out of touch with their body for so many years, it is highly unlikely that they will just be able to get back in there. Getting back in touch with this part of them can take a little while, irrespective of how committed they are.

If one can relate to this, and they want to become an integrated human being, they will probably need to reach out for external support. This is something that can be provided by the assistance of a therapist or a healer.

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Source by Oliver JR Cooper

Views: 0

July 24, 2022
Love Bombing: Are Some People Easy Targets For ‘Love Bombers’?

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If one was single and they were to meet someone who showed a lot of interest in them, they could find that they end up being drawn to them. And what might also play a part here is that one may be physically attracted to them.

Through being in this person’s presence, one could start to experience a lot of positive feelings. In a way, it could be as if this person is a breath of fresh air; with them being someone who has come into their life to make it better.

A Fast Build Up

After the first encounter, it might not be long until the other person is acting in a ways or talking about things that wouldn’t usually take place or be mentioned for quite some time. It will be clear that the other person doesn’t want to take their time and to allow everything to develop organically.

It will be like starting in first gear and going straight into the last gear; instead of starting in first and gradually moving through each gear. At this point, one could have put their thinking brain to one side and be completely caught up in what is going on.

For Example

So after one has had their first encounter with this person, their phone could constantly go off. This can be a time when this person will message and call them, telling them how much they like them, how special they are and the type of things that they want to do with them, for instance.

This person could also say that they should move in together and go into what their future will be like. Additionally, one may find that this person sends them gifts while they are at work and they could come across love notes and letters from them.

The Next Stage

After they have seen each other a few times or only known each other for a matter of weeks, the other person could ask them if they are now in a relationship. They could even go one step further than this by talking about how much they love them.

And if they do end up moving in together after such a short period of time, one could spend even less time with others. In fact, ones whole life could end up revolving around their partner – someone they have only just met.

On Top Of the World

At this point one could feel as though they are on cloud nine, with them basking in positive feelings and the loving behaviour of their partner. Nonetheless, it might not be long until their partner starts to change.

Now that this person has pulled one in, they could end up trying to control how they live their life. If one doesn’t do what they want, they might find that their partner leaves or that it is not possible to get hold of them.

Hot and Cold

This person will have done everything that they could to warm them up in the beginning and, how that they have them in the palm of their hands, so to speak, they will take advantage of them. Due to their fear of losing their partner and being rejected and/or abandoned, one can have the need to do whatever their partner wants them to do.

If this means no longer seeing their friends and family, putting their interests to one side and/or neglecting their own health, for instance, they will do it to try to regain their ‘love’. Ultimately, one will have become hooked on their partner’s attention or the dopamine that they trigger inside them, which is why they won’t feel good when their attention is no longer there.

Drawing the Line

One could then do what their partner wants and before long, they could pull away again. They might turn up in a few days or it could be a number of months before they reappear.

Clearly, having this person in their life is not doing them any good, and the sooner they cut their ties with them the better. There are a number of things that they can do to gradually get back on their feet and to regain their energy.

A Few Steps

Firstly, it will be a good idea for one to no longer speak to this person in person, over a screen, or over the phone. If this person won’t accept this, one may need to get in touch with the police.

Secondly, it will be good for them to get back in touch with family and friends, so that they can go over what took place and gain their support. Thirdly, taking time to do what they enjoy will make it easier for them to take their mind of this person, and, fourthly, they may need to reach out for the assistance of a therapist or a healer, for instance.

Stepping Back

It could be said that just about anyone could be love bombed, yet there are going to be things that will make one more susceptible to this type of behaviour. And if one has gone through this experience on more than one occasion, it is likely to show they need to take a deeper look into why this keeps taking place.

However, this is not about one blaming or shaming themselves for what has taken place; it is simply about them taking a step back and looking into what they might need to do to prevent this from taking place again. This is about awareness as if one can see that there is a reason why this keeps taking place; they can do something about it.

A Closer Look

If they were to do this, what might become clear is that they don’t feel good about themselves. Therefore, as soon as someone comes along and gives them so much positive feedback, they drink it all up.

Said another way, they are in a position where they desperately want someone to love them. Consciously or unconsciously, a love bomber realises this and ends up exploiting their weakness.

An Easy Target

If one did value themselves, they wouldn’t need as much from another person, and this would enable them to be more discerning when it comes to who they allow into their life. And as opposed to feeling good when another person comes on strong right at the start, they might end up feeling as though something isn’t right.

They might realise that as this person knows very little about them, it probably shows that they are trying to manipulate them. The love that they have for themselves will also allow them to have strong boundaries.

Additional Points

Furthermore, through valuing who they are, they would most likely have a number of close friends who they can share their life with. These people would then be there to give them feedback and to support them.

Another part of this is that one would also do things that they enjoy and this would strengthen them and fill their life with meaning. They would value themselves enough not to neglect themselves.

The Reason

If one was to find that they don’t value themselves, it could show that their early years were not very nurturing. This may have been a time in their life when they were abused and/or neglected.

Thanks to how they were treated, they would have come to believe that they were worthless and they may carry the pain of being rejected and abandoned. Being treated badly is then going to be something that feels comfortable at a deeper level.

Awareness

If one can relate to this, and they want to embrace their inherent value, they may need to reach out for external support. This is something that can be provided by the assistance of a therapist or a healer.

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There will be the negative beliefs that that they need to question and replace, and there will be the emotional wounds that they need to heal. The main thing is that one does what they need to do and doesn’t give up on themselves.

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Source by Oliver JR Cooper

Views: 0

July 23, 2022
Great Customer Experience Begins With A Contact Center Audit & Assessment

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The first step in the “Government Contact Center Operations Audit, Assessment & Benchmarking” is the execution of a contact center benchmarking audit.

Who needs to conduct an annual operations audit and assessments? Anyone who needs to understand how to improve their customer’s digital experience and the organization’s service delivery performance. Whether they manage a team, offer organizational help to team managers or are an industry body in search of industry benchmarking, an assessment tool can help you figure out how to improve your government customer experience delivery, reduce operational costs and increase employee engagement.

Through the completion of the operations audit, you can ensure that the organization has a good understanding of the current state of the operation. The audit allows you to examine the operations maturity and performance in contrast to ‘best practice’ centers globally.

This creates the baseline and context against which the operations can be viewed and assessed. The execution of the audit by surfacing issues and/or concerns is an essential step in ensuring the success of the contact center operations.

Government contact center operations audit categories include:

1. Technology Review – All digital channels, operating technology (i.e. CRM) and telephony within the center, the effectiveness of technology, it’s utilization, scalability, interoperability, new technology opportunities including specifically any required telephony upgrade and return on investment (ROI) calculations.

2. Operations Management – Process improvement opportunities, workflow process opportunities, automation opportunities, change management, employee and customer satisfaction, measurement and reporting.

3. Compliance Management – Awareness and understanding of applicable rules, regulations, and standards. Policies, processes, and procedures for ensuring the operation is and can document compliance.

4. Operational Alignment of the contact center to the business goals, especially related to desired patient journey both within and outside of the normal center operating hours, and presenting suggested approaches and results.

5. Human Capital Management – Recruiting, Hiring, Job Descriptions, Skills Mapping, Workforce Management, and Optimization, Forecasting, Scheduling, Training, Coaching, Succession Planning, and Quality Assurance.

In assessing the operations, the approach involves a review of its existing processes and practices, communications and technology, and, of course, the most important element: staffing. The outcome of the project is an agency report. This report always assesses current operational objectives, involves peer-to-peer benchmarking and identifies the gap between the “as is” vs. the “to-be” environment to achieve the agency’s vision. The report offers recommendations toward optimizing operational objectives, setting relevant operational priorities to close identified gaps and deploying an efficient innovative cloud-based technology

Outcome: After the completion of the audit and assessment, you should expect a clear direction, in the shape of detailed reports to empower you to deliver better customer experience and give you a precise idea of where your organization stands in the world map if you also include a benchmarking tool.

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Source by Rosetta Carrington Lue

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July 22, 2022
Emotional Self: Can It Be Too Painful For Someone To Embrace Their Emotional Self?

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If one was to place their attention on their own being, they could come to see that there are many different parts. What will be clear is that they have a physical self, and then there is going to be their mental and emotional self.

This could be as far as they will go, or they could say that there is also another part of them that can't be picked up by the five senses. One may describe this as their etheric body or there could be another description that is more appealing to them.

Multifaceted

But regardless of if this last part enters their mind or not, it will be clear that they are not just a physical body. When it comes to their mental self, this part of them will allow them to think, to reflect, to plan and to be aware, amongst other things.

Their emotional self, on the other hand, will be what allows them to feel connected to themselves and others. This part of them will also provide their life with meaning and depth, and give them insight into whether something is right for them, among other things.

Two Sides

One of the downsides of being able to feel, that's if this can be seen as a downside, is that one will also have moments when they don't feel good. However, through having the ability to feel bad, one will be able to appreciate feeling good.

If one could only feel good, they would soon get used to feeling this way and it would probably have very little effect on them. This shows how important each side is when it comes to being able to live a meaningful life.

Not the Norm

However, although the emotional self is an important part of someone's being, it wouldn't be accurate to say that everyone on the planet is in touch with this part of themselves. As a result of this, there are going to be plenty of people who are out of touch with it.

Someone like this is then going to look like a whole human being, but they won't be whole on the inside. What this is likely to mean is that they will spend a lot of time being stuck in their head.

Divided

In order for them to reconnect to their emotional self, they will need to get back in touch with their body. The reason for this is that this is where the emotional part of their being will be found; thus, they won't be able to connect to it by staying in their head.

Nonetheless, while being disconnected from their body is going to have a negative effect on their life, it doesn't mean that they will do anything about it. Experiencing life in this way is likely to be what is comfortable.

A Small Step

If they were to try to connect to their body, they may find that nothing really happens. What they are trying to connect to will be just below their head, yet it will be as if it is a million miles away.

If one can't connect to how they feel, it is likely to illustrate that their mind is stopping them from doing this to protect them. Under the defences that their mind has built up is likely to be a lot of emotional pain, emotional pain that would overwhelm their system.

Another Experience

Conversely, connecting to this part of them could just be too painful. Staying on the surface of themselves is then going to be a way for them to stop themselves from being overwhelmed with emotional pain.

Just like in the scenario above, they will be carrying a lot of emotional pain in their body. Due to this, it is not going to be much of a surprise that they have the tendency to be out of touch with how they feel.

An Analogy

This part of their being is going to be like a room that is only filled with bad memories; whereas when it comes to someone who is generally connected to their emotional self, it will have good and bad memories.

There is then going to be no reason for the former to go into this room, while the latter will have every reason to go into this room. If one has been out of touch with their body or 'this room' for as long as they can remember, it could show that what took place during their early years had a big effect on them.

Back In Time

Maybe their early years were a time when they were abused and / or neglected, which would have caused them to experience a lot of pain. At this stage of their life they wouldn't have been able to handle it.
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The only way for them to deal with what they were going through would have been to leave their body. Responding in this way would have saved their live, but now that this time in their life is over, experiencing life in this way is likely to be doing more harm than good.

Awareness

If one can relate to this, and they want to change their life, they may need to reach out for external support. This is something that can be provided by the assistance of a therapist or a healer.

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Source by Oliver JR Cooper

Views: 0

July 22, 2022
How to Prevent and Overcome Prenatal Alcohol and Drug Exposure

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Drug and alcohol abuse is one among the major challenges of an expecting mother. This usually has a lot of negative effects on the fetus during birth and can lead to other bigger problems in life.

To light up the issue associated with the use of drug and alcohol during pregnancy, a week has been launched to create awareness about this growing problem. Alcohol, drug, and pregnancy should not go together are the main scope of this event. Every year the Alcohol & Drug-Related Birth Defects awareness week starts on the 13th of May and will continue until the 19th. This awareness week targets mainly on the childbearing women whose age ranges from 15 years to 45 years.

It is not fair for an innocent soul to be punished because of its mother's poor decision. More babies could be prevented if their mothers are not indulged in drug and alcohol abuse. When mothers take proper care during their pregnancy, some problems, namely: low birth weight, the improper diameter of the head, age-related developments, epilepsy can be avoided.

Only some women will intake alcohol even after knowing about their pregnancy, whereas many are unaware that they are pregnant until their 4th to 6th week and consumption of these during that time might have already done enough damage to the fetus. Since all the women want to have a baby at some point in life, it is advice for mothers to quit using them if they are trying to get pregnant. Using any amount of drugs and alcohol is considered unsafe during pregnancy.

How to overcome prenatal alcohol and drug exposure

It is a must for everyone to attend the events related to this week to educate yourself and your family members know about the seriousness of it. Listed below are some ways to overcome the prenatal and drug exposure:

Join hands with your community members, nearby hospitals to create an awareness event. Seek attention from the wide range of audience by choosing the most attractive giveaway items. Some of them include caps, pocket pins, finger rings, wristbands. The interesting thing about choosing them is, they can be customized with personalized messages about the event.

Design posters, banners, templates related to the event and distribute it for free. Make use of the social media websites and popularize the events. Ideas include creating chat groups on Facebook, hashtags in Twitter and posting pictures related to the event on Instagram.

To be precise avoid drugs if you are wanting to get pregnant, that's the only way you can protect your child from the havoc caused by the usage of drugs. Since, it is easier for others to comment about the use of alcohol, for the sufferer, it is not really easy to come out of it. Speak with your healthcare professional and look after the ways to refrain yourself from using it. Also, you can find many counseling centers in and around your community to help people deal with such problems. Ideas discussed here are not based on the opinions or suggestions from a medical practitioner. Please check with your healthcare provider to get more information about this serious issue.

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Source by Billie Jean Bateson

Views: 0

July 20, 2022
How Can a Relationship Coach Help Me?
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A number of benefits are available from participating in guidance from a Relationship Coach. Professionals such as these can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management, body image issues and creative blocks. Many people also find that coaches can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the hassles of daily life. Coaches can provide a fresh perspective on a difficult problem or point you in the direction of a solution. The benefits you obtain from personal guidance depend on how well you use the process and put into practice what you learn.

SOME OF THE BENEFITS AVAILABLE FROM RELATIONSHIP COACHING
- Attaining a better understanding of yourself, your goals and values
- Developing skills for improving your relationships
- Finding resolution to the issues or concerns that led you to seek therapy
- Learning new ways to cope with stress and anxiety
- Managing anger, grief, depression, and other emotional pressures
- Improving communications and listening skills
- Changing old behavior patterns and developing new ones
- Discovering new ways to solve problems in your family or marriage
- Improving your self-esteem and boosting self-confidence
DO I REALLY NEED COACHING? I CAN USUALLY HANDLE MY PROBLEMS.

Everyone goes through challenging situations in life, and while you may have successfully navigated through other difficulties you’ve faced, there’s nothing wrong with seeking out extra support when you need it. In fact, coaching is for people who have enough self-awareness to realize they need a helping hand, and that is something to be admired. You are taking responsibility by accepting where you’re at in life and making a commitment to change the situation by seeking coaching. Coaching provides long-lasting benefits and support, giving you the tools you need to avoid triggers, re-direct damaging patterns, and overcome whatever challenges you face.

WHY DO PEOPLE SEEK OUT COACHING AND HOW DO I KNOW IF IT IS RIGHT FOR ME?

People have many different motivations for coming to others for coaching. Some may be going through a major life transition (unemployment, divorce, new job, etc.), or are not handling stressful circumstances well. Some people need assistance managing a range of other issues such as low self-esteem, depression, anxiety, addictions, relationship problems, spiritual conflicts and creative blocks. Coaching can help provide some much needed encouragement and help with skills to get them through these periods. Others may be at a point where they are ready to learn more about themselves or want to be more effective with their goals in life. In short, people seeking coaching are ready to meet the challenges in their lives and ready to make changes in their lives.

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Source by Roxanna Teeling

Views: 0
July 20, 2022
Relationships: Is Your Emotional State Controlled By Other People's Moods?

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As to whether or not it is a good idea for someone to go along with another person's emotional state can all depend on what state they are in. If this person is happy, embracing the same state is likely to have a positive effect on ones wellbeing.

On the other hand, if this person is angry or even miserable, embracing this state is unlikely to do them any good. There are then going to be times when it will be a good idea for one to allow their emotional state to mimic another person's emotional state and times when it won't.

Emotional Contagion

However, even though this is the case, one may find that there are times when they are unable to control how they feel. Ergo, irrespective of what is going on for another person, they will end up being drawn in.

This is not going to be a problem if another person is in a good place, but it will be if they are not. When it comes to the latter, it might be necessary for one to get away from the other person.

A Time and A Place

This doesn't mean that one should get away from someone if they are going through a tough time. The reason for this is that there will be times when another person won't be in a good way and it will be a good idea for them to offer their support.

Someone in this person's life may have passed on, putting them in a very low place. Ones mood can then drop during this time, but shortly after their time together has come to an end, it should return to how it was.

Boundaries

Undoubtedly, having the ability to connect to another person's mood is going to have a positive effect on their relationships. At the same time, being able to maintain their state will also allow them to act like an individual.

If they didn't have this ability, they would end up acting as though they were simply an extension of other people. Instead of being able to assert themselves, they would be at the whim of other people's moods.

The Truth

Just because someone else is not in a good place or is very angry, for instance, it doesn't mean that one should join them. Ultimately, there is no need for them to feel responsible for what another person is going through; that is, of course, unless they have played a part in what is going on for them.

And if the other person takes responsibility for what they are going through, they won't expect one to act like they have played a part. This can show that the other person also has well defined boundaries.

A Different Reality

Not everyone is going to be able to relate to this, which means that there will be people that find it hard to maintain their emotional state around others. Thus, instead of being able to act like an individual, they can act as though they are just an extension of others.

If they are able to maintain their emotional state, it may only be due to the fact that another person's emotional state is the same. The other person will provide them with the permission that they need in order to experience the same feelings.

Walking On Egg Shells

It is likely to be a challenge for them to assert themselves around others; their primary concern will be to tune into what someone else is experiencing. Deep down, they could believe that it is not safe for them to express who they are.

So like a waiter who does their best to make sure that everyone is happy; it will ones job to make sure that other people are happy. For some reason, they will believe that they are responsible for how other people feel.

Dysfunctional Relationships

Some of the people in their life may lack boundaries, causing them to blame one for how they feel. But as one also lacks boundaries, they are going to just put up with this kind of behavior.

If they are in an intimate relationship, they may find it hard to relax around their partner. Being focused on what is taking place externally will be a way for them to try to predict when their partner is going to lose their temper, making it easier for them to handle what happens.

A Closer Look

Doing what they can to please others is going to be what feels comfortable, yet it is going to cause them to hide their true-self. If one was to take a step back and to reflect on how long their life has been this way for, they may come to the realization that what is taking place in their adult life is a continuation of what took place during their early years.

At this stage of their life, they may have had at least one caregiver who was emotionally unpredictable. As a result of this, they wouldn't have been able to relax into their body and to listen to their own needs; they would have had to live on edge and to focus on what was taking place externally.

Undeveloped

This caregiver may have blamed other people for how they felt, too, and this would have set one up to believe that they were responsible for whether or not they were happy. The care that one needed wouldn't have been provided, with them acting more like a caregiver than a child.

Consequently, one will have poor boundaries and have a weak connection with their inner world. Developing boundaries and getting in touch with their true-self will be an essential part of their healing process.

Awareness
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If one can relate to this, and they want to transform their life, they may need to reach out for external support. This is something that can be provided by the assistance of a therapist or a healer.

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Source by Oliver JR Cooper

Views: 0

July 20, 2022