Tag: Teach

  • Customer Service Tips – How to Handle Irate Customers

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    Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need to know all the jobs, so they can step in if someone calls off sick, or if sales are higher than expected.

    The manager needs to be highly trained in excellent customer service. This type of service is called “wow” service because your customers will say “Wow!” about their experience at your restaurant.

    One way to easily accomplish that “wow” experience is simply by telling your managers that every time they are in direct contact with any guest, that they are smiling, being friendly and attentive to the guests. If a famous person was coming to your restaurant, how would you treat that person? Every guest should be receive that same VIP treatment.

    In case of a dissatisfied, angry, or irate customers, we recommend applying the GLAD technique. This will dramatically decrease customer related matters, and lead to customer recovery.

    What is the GLAD Technique?

    1. Go to the guest
    2. Listen carefully to the guest
    3. Apologize to the guest
    4. Do what it takes to solve the problem

    When approaching the upset customer, always shows genuine concern. It is important to listen to the guest without cutting them off. Make sure that you take the time to fully understand their concerns. Remain calm. Responding to anger in a calm manner may help reduce the person’s anxiety. Don’t be fake, be real.

    Always apologize to the guest, even if the customer is wrong. Even when you are certain the person is wrong, go with the mindset that the person is right. Never offer excuses as to why the problem occurred, but offer solutions instead.

    Solutions will vary depending on the complaint and the circumstances. Offer a solution and ask if this will meet the customer’s needs. Go above and beyond. Remember, one angry customer leads to other lost customers. Keep in mind that for each customer you lose, you will lose 11 customers within the next few weeks. That number will compound because those 11 people will also repeat what they heard from the first customer. Ultimately you could be losing hundreds of customers because of one dissatisfied customer. If the matter is serious, you could even lose your restaurant’s reputation, and the restaurant could end up being shut down.

    Every customer that leaves your restaurant tells family, friends and co-workers about the experience at your restaurant. If the experience was mediocre they won’t say anything, but if it was very good experience at your restaurant they will tell others. If it was a negative experience and they walked out dissatisfied, then the reputation of your restaurant will be impacted. Negative feedback from your customers could mean the end of your business. Don’t underestimate the power of the word-of-mouth effect. Word-of-mouth will work with you or against you depending on the guest’s experience.

    Do you really want to lose business because of customer complaints? Teaching effective customer service techniques to your managers and staff should be at the top of your to-do list.

    Teach your managers to be proactive in preventing customer related matters. Manager presence in the dining room is a wonderful path to reduce customer complaints. The manager should spend at least 80% of his/her time in the dining room, and only 10% in the manager’s office.

    The manager also needs to physically approach each customer’s table to ensure that WOW guest service is in effect. The manager also needs to learn how to detect negative body language and how to express positive body language.

    How do customers show their dissatisfaction with their body language?

    • When you are in direct eye-to-eye contact, you can witness the anger in the customer’s eyes.
    • Seeing untouched food, especially when everybody at the table ate their food, except the one customer who barely touched his or her food.
    • The manager asks the customer, “So how was your meal and service tonight?” The customer replies, “It’s okay”. If the customer was fully satisfied with both the service and the meal they may say it was “terrific” or “great,” not just “okay.”
    • When you look at a guest and you get an uncomfortable “gut” feeling, act on that feeling.
    • You see a customer looking around as though they want someone to help them. You may even see them glaring at a server speaking with other customers.

    What is your body language saying?

    • Always use direct eye contact when talking to your guests. Never look away while you are talking to your guest. Looking away gives the impression that you are not interested in what the other person has to say.
    • Never cross your arms when talking to guests, this could be interpreted as shutting them out or anger.
    • Never roll your eyes, as this is very disrespectful and it appears that you are belittling their concerns.
    • Constantly listen to the guest even if they are angry. It may help to allow the person to vent their anger. Always acknowledge their feelings.
    • Ask the customer what would improve the visit to your restaurant.

    What do you do with Moody Customers?

    This is your opportunity to turn around the customer’s mood from a bad to good. Make certain that you are on top of things and pay attention to details. If you have any concerns about their experience, you may even offer the table a free appetizer or dessert. It may seem like you are losing money by “giving away” food or “discounting” their meals; however, you will lose more money from each lost customer than you will for that one food item or meal. If you successfully turn things around, then you may create repeat business. Kindness and consideration of their needs will often overcome their anger.

    A wise person said, “How you handle positive feedback is important, but it is more important to know how to handle negative feedback.” Make sure you tell the customers that you appreciate the fact that they took the time to tell you about their experience. Don’t make excuses, instead find solutions. Don’t disagree with the customer, even if you know the guest is wrong.

    If you don’t learn from your mistakes, you are doomed to repeat them again and again.

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    Source by Donna Schim

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  • The 8 P’s of Success

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    Every time I try to cook rice, I either end up having mini popcorns or my rice end up turning into a thick paste of porridge. Trust me, I have tried and you can say I haven’t succeeded yet. Success, according to Oxford dictionary, is achieving something that you have been trying to do or get. Though this is not exhaustive, here are the 8 P’s of Success.

    1. Purpose

    Find and have something worth living and dying for. Your purpose could be raising your children or making a difference in other people’s lives. When you find your purpose, life takes on a new and different meaning.

    2. Passion

    Sleep, walk, talk and see yourself achieving your vision and goals. Say you want to be a better parent or salesperson, the more you repeat and affirm this to yourself and those near you, the better off you are. Constant affirmations help to remind us of our goals.

    3. Persistence

    Don’t give up even when you don’t see results. Most of the time, results don’t appear in relation to the efforts you might be putting into achieving your desired goals. The good thing is; something is happening beneath the surface and you need to keep doing your best in order to see your desired results.

    4. Practice

    Keep working. We have all heard the saying, if at first you don’t succeed; keep trying, again and again. Constant practice helps teach us how to do it better. Make sure you keep going whether there are results or not.

    5. Patience

    Be patient with those who should (but don’t understand) your vision or goal. And above all, be patient with yourself. Often when people don’t affirm us or fail to recognize and appreciate our efforts, it isn’t cause we are failures. It could be because they don’t understand know how best to encourage or affirm us. Look at it this way. The fact that you are having an umbrella doesn’t stop the rain from falling from the skies! You should, in like manner keep going.

    6. People

    Have people around you, even those you cannot stand because they will help you to improve. Seek their opinion, listen and soldier on knowing that no man has succeeded in becoming an island. Read books, listen to audio tapes, ask questions and attend motivational speaking engagements.

    7. Prayer

    Involve God in everything you do by seeking His guidance, provision, wisdom and the grace to keep going on.

    8. Plunge in

    Launch into what you want to do and just get it done. Do not give procrastination a foothold in your life. Do not wait for the perfect and ideal situation, environment or time. Just go for it and give it your best. Remember, you don’t have to see it on your family tree to attempt it.

    “The person you struggle with the most, has the most to teach you… about yourself.” – Shawne Duperon

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    Source by James Odhiambo

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  • Who Wants to Be a Millionaire? A Review of My Millionaire Mentor

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    My Millionaire Mentor Review

    Who wants to be a millionaire? Everyone! And yes, this opportunity promises to make you one in a matter of months. But hey, don’t we know that if there is something that sounds too good to be true, it is likely to be not true? Whenever we see any opportunity that promises a lot of money very fast, and with minimal efforts, it is natural to feel a little skeptical about it. There are thousands of such scams on the internet which claim to let you into a secret which will make you a millionaire in a matter of months. But eventually, you just end up spending your precious time and your hopes are dashed when time passes by and you make no money at all.

    However, My Millionaire Mentor seems to be slightly different from all those false promises that are strewn around the internet. So let’s try and figure out whether this is actually a good opportunity or yet another internet money making scam.

    What is My Millionaire Mentor?

    My Millionaire Mentor is Ryan Matthew’s personal website where he offers to train fifty internet newbies and teach them a six step secret which will make them earn anything from $1000 to $5000 per day. Wow! That’s a lot of money, right? But what does one have to do in order to earn this kind of money? That is precisely what millionaire Ryan Matthews wants to teach you.

    He is going to personally coach the first fifty people who sign up for this program, and he promises to let them in on the secret which has made him earn around $11 million in just two years. He adds that in order to make that whopping amount of money, he had to work for only an hour per day! When you see his San Diego beach house and his neat set of supercars, it seems like a fantasy. And when he promises that you can have all of that, it seems to be an even more unlikely proposition.

    Ryan Matthews also adds that this process is completely risk free, and does not involve going to your friends and family to sell a particular product. He makes it very clear in his promotional video that you will not be a salesperson of any kind. Moreover, he guarantees that there is no way that you can lose money by participating in this program. So what is this program all about? Read on to find out more.

    Is My Millionaire Mentor A Good Opportunity?

    In the promotional video for the company, we find people from different walks of life thanking Ryan Matthews for completely transforming their lives. One instantly identifies with those people. All of us have debts and mortgages that we struggle to pay, even though some of us work on two jobs. We spend all our days working hard to pay off our debts, while the best times of our lives just pass us by. Who wouldn’t want to spend more time with their kids rather than working in office on a Saturday night? Moreover, there are so many other financial pressures that we have on our shoulders – like college funds, home loans, health worries – that we hardly find time to follow our dreams and live our lives to the fullest.

    Thus, when an opportunity like My Millionaire Mentor comes to us, it is absolutely alluring. But the thing is, the internet is full of many financial scams which claim to transform your lives, but end up taking money from you. All of us have been disappointed many times through various such programs that claim to make us millionaires but end up taking our own hard earned money.

    So we need to be very careful before getting into any such program which offers easy money. My Millionaire Mentor states it very clearly that it is a scheme which has long term returns. On the plus side, that means that your grandchildren can enjoy the fruits of your labor. However, on the other hand, it means that it will take some time before you can earn some real money for yourself.

    How Does My Millionaire Mentor Work?

    It is clear from the promotional video on the website that the product is basically a free traffic source that you will get unlimited access to if you become a member of this program. The other benefits include special coaching by Ryan Matthews over the phone. He will personally mentor you on how to best use his product and maximize the profits for yourself. Once you become a member of what Matthews calls a secret millionaire club, you will have access to the various tips and tricks that will help you to make money. It is also mentioned in the video that the way in which you will make money is 100% legal, moral and ethical.

    So once you have access to the free traffic source, you will get clients who will pay you $1000 to $5000 a day for sending them traffic over the internet. Internet traffic is basically all the clicks that lead people to different website. According to Ryan Matthews, he has access to clients who are ready to pay that much amount of money for access to your traffic. In effect, you will be an internet traffic broker who will work with millionaire Ryan Matthews to coordinate internet traffic and redirect it to your clients.

    Basically, it is an opportunity where you will be doing affiliate marketing. Affiliate marketing is an actual money making source on the web where you get paid for traffic that you send to your client’s website. And if you have access to a good traffic source which you can turn on or off at will, it is possible that you will make a lot of money online.

    There are six steps to making this work – but that is classified information which you will get access to once you become a part of this program.

    How Can You Make the First $500 Through My Millionaire Mentor?

    In the promotional video, Matthews promises you that once you become one of the private members of the My Millionaire Mentor program, you will earn $500 and much more in the first month. In fact, you can around $5000 a day, without even leaving the comfort of your home. And to top it all, you just need a computer with an internet connection to do this job.

    In order to become a private member, the entry fee is $1000. But in effect, you pay only $49 because you are refunded $500 immediately. You get your money back immediately, and Ryan Matthews guarantees that you don’t have to spend a penny more than $49 to get into this program.

    Matthews also tells that by becoming a private member, you will get to be a part of a highly regarded company that is going to be the next big billion dollar internet empire in times to come. Though it is a speculation, in the internet age, anything is possible.

    The process which Ryan Matthews is going to teach you is actually a very simple process which many people have used on the internet in order to make money. It is called affiliate marketing. Affiliate marketing is basically a process through which you send traffic to the websites of your clients. And for each click that leads a person to your client’s website from your source, you get paid a certain amount as commission. And if you have access to a source from where you can send millions of clicks to your clients, you will seriously earn a lot of money online. So, technically, My Millionaire Mentor is a concept that could actually earn if you serious money if Ryan Matthews actually handed out a free traffic source to you.

    Pros and Cons of My Millionaire Mentor

    It is evident that this is a program which appears to have some sort of risk. But then, that is life. There are certain risks that one has to take, especially if you want to be a millionaire.

    Technically, Ryan Matthews is asking for just $49 from you for getting access to a private group where you will be coached on the secrets of making money on the internet. This scheme does not have an MLM structure, and you need not sell anything. It is absolutely legal, and all you have to do is broker internet traffic.

    Moreover, once you sign up, you get an immediate return of $500, which is a very good proposition. If you really get that money, it is a fantastic deal. Especially since you could go on to make more money in following months.

    One of the cons of this entire program is that by watching the promotional video, you get to know very little about the process. There are many things which are not spelled out clearly, which makes it difficult to take the plunge and actually subscribe to the scheme and be a part of the millionaire mentor club.

    However, the testimonials from the various people who have tried this out spells out that there are people out there who are making money from this program. And that is exactly what makes you want to go ahead and try it.

    Another con of this program is that earning money through affiliate marketing can sometimes be a very slow process. But this is something that Matthews tells you in the promotional video itself. It is a long term investment plan whereby you will take some time to earn money.

    But on the other hand, Ryan Matthews is also promising to let you on into a secret six-step process which will make the money making process much faster. So once become a part of the secret millionaire club and get to know the secret process which gives you access to more traffic, you might be able to make serious money online. And the success stories that are shared in the promotional video clearly say that people are making money quite fast. In fact, one woman said that she made more money through My Millionaire Mentor in two months than she had made in two years.

    Now, that is something!

    The biggest minus of this entire project is previous experience. Whenever we hear about something that promises to give us a lot of money without working hard, it raises our suspicions. Also, there are thousands of scams on the internet which make a fool of people who do not have sufficient knowledge about the topic and subscribe to various programs hoping to make money. In the end, they realize that all of it was a scam.

    Conclusion

    The good thing about My Millionaire Mentor is that you get to see people for whom this process has worked, and that tends to give you some courage to go ahead and take the plunge. What you need to do is hear Ryan Matthews for yourself. Go to his website and have a look at his promotional video. If you feel that what he is saying is worth giving a try, you can go ahead and become a private member of the millionaire club. It is a conscious decision that you need to take for yourself, now that you already know the pros and cons of the program.

    If you think that this is yet another money-making scam on the internet, don’t sign up for it. However, if you think that this program really has the potential to completely turn your life around, go ahead and become one of the protégés of Ryan Matthews. After all, every one of us dreams of having a Lamborghini parked at our garage, and a wonderful, spacious home from where we can see the sunset with our loved ones. There are some dreams that can be fulfilled when you become a millionaire, and if you are a person who nurses such dreams, you might want to try out My Millionaire Mentor to see what’s in store for you.

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    Source by David Morgan

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  • 10 Ways to Make Money With Body Painting

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    Are you considering making a living (or at least a little money on the side) doing body painting? Is it even possible to make a living doing body painting? Yes, you can make good money as a ‘pro’ body painter, and even kids as young as twelve have made good money (like $500-$400 in an afternoon) doing simple painting techniques like airbrushed temporary tattoos at fairs and festivals.

    It may be difficult to believe that there are so many different ways to make money doing body painting. I know that when I first discovered the art of body painting, I thought maybe you could make some temporary money at a party or fair. But there are many, many more possibilities, as you will see.

    Here are just 10 of the ways you could get paid to do body painting:

    1. Doing body painting at parties. You could hire yourself for a night or a day and get paid either by the hour or a flat fee for the event.

    2. Painting party-goers before they go to a party or event. Themed or holiday parties would be a good opportunity for this. Make sure you mention that you could body paint their friends, too!

    3. As a professional body painter for the theatre. You could do one show for a discount to get in the door and get some recognition, if you don’t have a track record yet.

    4. Travel with the circus as their ‘in house’ makeup artist.

    5. Become the official body painter for a dance company. Again, you could work for a low fee or even free to get in the door.

    6. Face painting alone opens up several opportunities: parties, festivals, fairs, and special events all are possible places for you to set up shop. Just make sure (as with all these options) that you are using proper, non-allergenic paints meant for face painting alone.

    7. Special events like graduations, celebrations, fundraisers, and reunions.

    8. Sports events: painting fans in their team colors and symbols has had a long tradition.

    9. Festivals around the world. There are several festivals specifically for body painting around the world, but there are many more that would be a great place for body painting. Look up the festivals in your area and find out how to become a vendor and what their requirements and rules are.

    10. Teach others how to do body painting. You could hold a one-time workshop, give ongoing group classes or even do an online body painting course (as I am doing).

    I hope this gives you some good ideas about how you could make money as a body painting artist. Maybe you have even thought of some ways that I didn’t include…great! Choose one method, research what you need to do to get started, and go for it!

    Bonus Tip:

    Here’s a secret hint…as you are considering one of the possibilities above. Don’t choose what you think would make you the most money…choose what you think you would happiest and best at doing. You will always make more doing something you love doing, in the long run!

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    Source by Jodina Meehan

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  • Recreating Lindsey Buckingham’s Signature Sounds – Big Love

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    One of the less well known guitarists of the last entry is Lindsey Buckingham of Fleetwood Mac. Newer guitarists may not be familiar with Buckingham, but his style and sound inspired several generations of guitarists. He’s probably most well known for hist signing, songwriting and production skills, but his guitar playing was instrumental in Fleetwood Mac’s success, so it’s worth taking a look at. I’m going to take a look at his sound and give you an idea of the kind of setup that’s required to reproduce some of his signature sounds.

    The first thing that makes Buckingham so unique is the fact that he uses a fingerpicking style. Originally a Banjo player, Lindsey Buckingham made the transition to guitar, and his virtuoso performances are a signature sound of Fleetwood Mac. Buckingham plays bass lines with his thumb while he uses the other fingers to voice melodies and sweeping arpeggios. The resultant music is truly original and inspiring.

    Looking at his setup, one thing that you’ll notice is that he has a truly unique axe. His Turner electric is not a guitar that has much fame, outside of Lindsey Buckingham. It’s shape, distinctly violin like, is one of the most unique features of the guitar. You will also find Buckingham playing an acoustic on various tracks. There’s nothing especially important to be said about his acoustic, other than the way he plays the instrument.

    There’s one performance in specific that I’d like to analyze. During one particular Fleetwood Mac reunion, back in 1997, Buckingham performed the song “Big Love”, playing a Gibson Chet Atkins sold-body nylon string guitar. The reason that I’ve chosen this one is because of the unique sound that he got using that particular guitar. You can actually recreate this sound, even if you don’t have this particular axe. Using your acoustic electric guitar, I will show you how to simulate this sound using your guitar and a few simple effects.

    In order to simulate this sound, you’re going to need delay and reverb. If you have an amp with these effects built in, that will do just fine. For the delay time, you’re going to want to set it around 125 milliseconds. You’ll need to be able to adjust the blend on the delay, adjusting it to be mostly the direct signal. This is important because when you’re soloing and playing intricate melodies, you don’t want the delayed notes muddying down the sound you’re trying to create. If you’re using a delay unit, such as those built in to some amplifiers, that only allows you to adjust the delay time by tapping a button, you may find it difficult to get the exact sound that I’m trying to teach. You can play around with the settings to see if you can get a sound that’s similar or just use this guide as a way to get ideas for new sounds.

    Another adjustment that you may want to consider, if you have a nice delay, is to roll off some of the high end from the delayed signal. Again, this is to make sure that your original notes really sing through. As for your reverb, you’re going to want to reduce the size of the room to around 35 percent. If you’re not allowed to change the room size, don’t worry, just know this is going to be more of a creative exercise for you, rather than an all out recreation of the original sounds of Buckingham. Finally, you’re going to want to roll out a good bit of the midrange from your amplifier (or board if you’re going directly into one). This is going to keep things crisp and clear when you’re really laying on the notes.

    While using built in effects are limiting, you can get a unique sound using this guide. For those with a nice effects board or pedals that allow them to adjust all of these settings, you’ll find a deep airy sound is the result of these settings. This is great to add some depth to a track where the main guitar part is played on an acoustic. If you haven’t heard the version of “Big Love” that I’m talking about, get on the net and look for videos or recordings from the ’97 Fleetwood Mac reunion show. It’s truly worth your time & is a great performance! Good luck & happy guitarring!

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    Source by John T Halbert

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  • How Dirty Bunks At Summer Camp Can Teach You How To Heal

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    When I was a child and a young adult, I spent twenty summers at Camp Ramah, a network of Hebrew-speaking summer camps located throughout North and South America, Israel, Russia and even Eastern Europe. I was a camper, counselor, teacher, division head, Camp Rabbi and assistant camp director at Ramah in the Poconos and Ramah Massachusetts. Aside from having a wonderful time learning all about what it meant to be a “good Jewish boy,” I now realize that it was at Camp Ramah that I learned a valuable life-lesson which would teach me-and you– how to heal from the pain of loss.

    Surprisingly enough, I learned that lesson from our dirty bunks!

    Every single day, our bunk needed to be cleaned, except for Shabbat, our Sabbath. Chores were divvied up, sometimes using a daily “job Wheel of Fortune,” sometime a weekly cleaning assignment, and sometimes the counselor simply told us what to do. No one liked to clean the bunk, but from bunk clean-up, I learned my first, and perhaps most important healing lesson: mourners need to clean out the losses from their lives, to make room for the life of joy and celebration that is waiting to enter. It wasn’t about the clean-up at all, it was about having something to do each day that would help us reach our goal. We were never allowed not to have a job, that was not an option. Each day we had to actually do something, we couldn’t just sit on our beds and read comic books, and we couldn’t just lie in bed all day!

    Now I am a man, and I do not see dirt, whether it was in my bunk at camp or in my home now. But somewhere in the recesses of my mind, I knew then, and know now, that there was indeed dirt which we needed to clean up and remove. Though I mostly didn’t want to clean, I knew it was necessary.

    You could say that when loss enters our lives, our life-bunks become covered with dirt. The dirt won’t go away by itself, it needs to be swept out. That’s why routine tasks are crucial-they help us get out of bed every morning and tend to the chore of cleaning our bunks. Or our lives..

    If you’re like me, you would sometimes rather not do anything to heal, perhaps just wait until “the right time comes along.” It’s too hard, or it hurts too much, or I don’t like making changes so I’ll just stay the way I am right now-as if you could…

    I know people, and so do you, who are still grieving a loss from ten, twenty or even thirty years ago. I know some one whose husband died ten years ago, and to this day has still not emptied out his clothes closet. When I asked her why not, her answer was: I like to feel that he’s still here with me. Okay, I get that, but for her, he is still alive while she is drowning in sadness, and that is not how life is supposed to be. If she cannot clear out his clothes, then she cannot ever begin to heal, because for her, he hasn’t truly died, and she has not yet said goodbye to him. It’s easier, she thinks, to do nothing. Except we know the truth. Doing nothing is worse than just doing nothing. Doing nothing only makes it harder and harder to begin to sweep out that dirt and let the beauty of life enter into our lives.

    So at camp, the dirt needs to be cleaned up and swept out, or else the bunk will get even dirtier. The lesson is clear. When loss comes, we need to similarly begin to clean up, do what needs to be done, and let the healing begin.

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    Source by Dr. Mel Glazer

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