Tag: System

  • Email, Phone Or Live Chat Support – How to Best Serve Your Customers

    Email, Phone Or Live Chat Support – How to Best Serve Your Customers

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    In technical support there are generally 3 options for providing the customer support services needed by your customer: Email, Live Chat, and Phone. Each one has its own advantages depending on the nature of your products or services. As a rule of thumb, you should choose the support system(s) that will make your customer most comfortable and satisfied. But how do you know which form is best for your company? Here are some advantages of email support, live chat support and phone support.

    Email Support:

    Cheapest form of support

    – No need for expensive telephone equipment or land lines

    – Best for companies with global customers

    – Free for customer to receive help

    Does not need to be 24/7 support

    Will lead to reduced number of phone or live chat contacts

    – Customers who have requests or need solutions that do not need to be solved immediately can use this form

    Provides a clear written solution to questions or requests

    – Can clearly explain instructions

    Easily recorded

    – Possible to transfer conversation if further help is needed

    – Can improve on quality by reviewing conversations

    Flexible time frame

    – Does not require immediate response

    Lessens the need for native speakers

    – Foreign accents are no longer a problem

    Live Chat Support:

    Cheaper form of support

    – No need for expensive telephone equipment or land lines

    – Best for companies with global customers

    – Free for customer to receive help

    Provides real time support

    – Solutions can be provided immediately

    – No “on hold” waiting time

    Creates trust and reliability

    – Customers feel confident that they can receive help immediately

    – Customers feel that serving them is important to you

    Customer representative receive all necessary information

    Can ask the right questions and receive information immediately

    Easily recorded

    – Possible to transfer conversation if further help is needed

    – Can improve on quality by reviewing conversations

    Saves time

    – Representatives can handle more than one customer at a time

    Lessens the need for native speakers

    Foreign accents are no longer a problem

    Phone Support:

    Provides real time support

    – Solutions can be provided immediately

    Creates trust and reliability

    – Customers feel confident that they can receive help immediately

    – Customers feel that you appreciate their business

    Customer care representative receive all necessary information

    – Can ask the right questions and receive information immediately

    Customers feel comfortable

    – Most customers are most comfortable with phone support

    – Helpful to people who are less technologically savvy

    Personable

    – A helpful friendly voice can calm irritated customers

    Secure

    – Does not depend on the internet to provide customer support

    How you provide technical support services depends largely on your clientele. In most cases, providing a multitude of customer care support service options is best so that the customer can choose what they are most comfortable with.

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    Source by R Van Herpen

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  • How Art Can Heal You

    How Art Can Heal You

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    A person when they are drawn to an artwork is experiencing either an awakening to the feelings of what they see or they are analysing for details in making sense of things. To express oneself to the creativity of being authentic and original is to experience true happiness as it has for most artists and the everyday people. Today stress has become an expected living condition for most people and many are unaware that they are slowly deteriorating in boiling water like a frog who is unconscious of its environment. The human mind is like an operating system and we store many of our memories and experiences in our subconscious mind therefore never realising that we are repeating a pattern or never understanding why we react a certain way when in fact we wish we dealt with matters differently.

    Since starting on my artistic journey in my living room a few years back I have come to realise that art is more than just a hobby, it can actually be a new way of life and that we are allowed to express our innermost frustration and fears that hang on our shoulders like a shadow of uncertainty. A simple thing like colouring in books and prints are now becoming a new found stress relief and according to researchers who have recognized the healing traits of art for years, say that today art is used to help people in order to express themselves when they’re sentiment and it is too difficult for them to put their emotions into words, most likely when they’re faced with a cancer diagnosis. Now when seeing colours in flowers and plants for inspiration it gives me a feeling of gratitude to what nature is quietly offering us, more than an aid for oxygen supply but a mark for attention in times of stress. The whole idea of meditation is to bring the mind to a focus point where the nerves are trained to not react to the internal dialogues and external forces thus strengthening the frontal cortex from reacting to stimuli and instead take a better course of action. Painting and colouring do for this very reason give you the same result. Observe the traits and characteristics of most painters and artists, you will see that in a general we are calm and are less prone to neurotic outburst of emotions. Some of us do practise a healthier lifestyle and it is a privilege for me as an artist to inform you that we are all not on drugs and substances and that the use of art can in a way be beneficial for anyone who require to relax and unwind.

    A habit once formed is not easy to break however with the right intention to change and move forward you will find that replacing an addiction or substance with a more therapeutic action such as colouring in or painting, it can give you the same feeling of satisfaction. As difficult and impossible this may sound, at first, you will never know until you try it. The secret to becoming a healthier and successful artist is to find what inspires you to create when observing nature and beautiful surroundings but if you have never touched a paint brush then start with the basics of colouring in or make a collage from gluing seashells on a canvas. Either way, art is subjective and my theory is if it makes you feel happy and gives you a sense of achievement from creating something out of nothing then you truly are an artist.

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    Source by Julie Rekha

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  • 5 Rules for Entrepreneurship

    5 Rules for Entrepreneurship

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    1 – Find a need and fill it. It seems obvious, but so many companies and individual entrepreneurs just to not follow this most obvious rule. Sometimes, however, they do manage to create a need or desire with the product itself. But most often, the customer has a need and requires your product or service to fulfill that need. There are always needs that have to be filled, and, if your company can supply that needed service or product, it will do even better!

    2 – Find a problem and solve it. Like your customer’s needs and wants, they also have problems. If your company can solve that problem, they you will probably succeed. It’s linked very closely to their needs. For example, a customer needs more money. The problem is a lack of money. Your financial education system will fill that need and solve that problem! If a customer needs more time, the problem is a lack of time. Your time management system will fill that need.

    3 – Focus on the customer. How many companies have fallen away from this one? And how many are starting to fall away? Very recent surveys have shown that customer service is the most important part of a business. Without a customer-focused program, the company will likely get a bad image, and lose customers, and it will likely have some financial setbacks… You get the idea. Without customers, the company can not even stay open, let alone do anything.

    4 – Put your time, talent, energy, and your whole heart into producing a product or service they will buy. If you do not already have an established company, of even if you do, you must always remember to invest into the business. Not always financially either. Invest your time and energy into making what the people want, need, and will use to solve their problems. Put your heart into the company, and the company will put the dollars into your pocket. You would be surprised at how many business people just do not put enough time into their companies.

    5 – Start small. It’s great to keep your dreams big, and your successes bigger, but you just can’t start your company or a new product with a large output. Start off small. Small test runs. Small production amount. Small output of money. You will save a great deal of time, energy, and money than had you started out big and failed dramatically.

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    Source by Arthur Langton

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  • Review: ‘Living A Laptop Lifestyle’ Book

    Review: ‘Living A Laptop Lifestyle’ Book

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    I recently came across the book, ‘Living A Laptop Lifestyle’ and had the pleasure of meeting the authors, Greg and Fiona Scott. They gave a presentation, at an event put on by the Six Figure Mentors for its members, about how to write your own book. So who better to show what works in internet marketing, than someone who has already been there.

    ‘Living a Laptop Lifestyle’ is their story into how they found their feet in marketing on the internet. Like many people in today’s economic climate, their circumstances forced them to make changes to the way they earned an income. After Fiona was made redundant, from a high paying job, they had to re-think how to reclaim their lives. Determined to never trade their time for money again, Fiona and Greg decided to start their own business… but they had no idea where to start and what business to go into.

    They attended what they call a ‘pitch fest’. This is a conference where other internet marketers talk about their products and have a platform to sell their ‘time limited offers’ or ‘money off for first 50 to sign up today’. If you have never been to one of these, count your self lucky, it is not a pleasant sight. Go to one to learn, but beware that you could end up buying products you may never need especially if you are new to internet marketing because you will not know what works and what doesn’t.

    If you are thinking of starting out online, books written by entrepreneurs, like Greg and Fiona, can give you many tips and resources to get you started in the right direction to set up and run an online business.

    Some of the points that are raised in the book, ‘Living a Laptop Lifestyle’,

    1. Initial Investment

    If you are starting out online, then don’t expect to invest zero. Many people think that they can start out online with nothing and earn millions. They may well have their bubble burst. Greg and Fiona talk about the reality of starting out online. Just as you can’t start an offline business with no money, so it follows that you will need to have some money to invest into your internet business.

    2. The Pitfalls of Working for Yourself

    If you are just starting out to build an online business, then you will need to be disciplined. The importance of time management and keeping to schedules is crucial when you are working for yourself. This book gives some useful tips and offers some tools that the couple use to help them schedule their time.

    3. Mindset

    The book does have a large section on mindset and you might wonder why. When starting out online you will realize that you will be working in isolation, so keeping a positive mindset is essential to your success.

    4. Fear of Technology

    Greg and Fiona break down this topic and show how the internet is accessible to everyone, no matter what your level of computer knowledge. There is no need to be afraid of the internet and to let this stop you from taking action to start out online. They give lots of advice about outsourcing and how to gain the skills you need to be successful online.

    5. Keeping Focused

    One of the reasons that stop many newcomers from succeeding in an online business, is that they keep chasing ‘shiny objects’. This means that they start one system, then a new one comes their way, so they drop everything to start something new and never complete any! They give up believing that building a business online doesn’t work. Greg and Fiona talk about how they avoided these ‘shiny objects’ and stayed focused on their goals and how you can too.

    You will find links to Greg and Fiona’s businesses and this part of the reason for any one with a business to write a book. Whilst giving lots of advice and information about your own story, a book will also provide the opportunity for lead generation. So if you are starting out online then you will want to read this book. Similarly if you have been online for a while, then this book will help you to outline what you need to consider when writing your own story to build your own online business.

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    Source by Bernie Podmore

    Views: 0

  • Importance of MVRs and Drug Screening

    Importance of MVRs and Drug Screening

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    Why an MVR Check is Important

    Employee driving records can greatly help employers identify and mitigate risk liability in the workplace. Driving Records can help employers avoid risk of third party lawsuits, medical bills, and other costs associated with automobile accidents by an employee whose primary role or even incidental role includes driving on the job.

    An MVR check includes include license details such as state issued, status, expiration, suspensions, revocations, violations and sanctions. MVR Reports are easy to read and include standardized ACD violation codes.

    MVR Driving History mostly repeats itself. So, if a company runs an MVR check it would be able to predict the chances of any negative activity happening in the future. Moreover, insurance companies focus on several factors in determining auto insurance rates and their premiums are sometimes based on driving history records. If a company employs drivers with a negative driving history, it can be charged with higher premiums by the insurance company. Knowing about MVR driving records helps companies safeguard themselves from higher premiums.

    Driving Records should be checked at least annually; however, it is recommended to check them more frequently to proactively determine if there have been any changes to the driving record and to further reduce company liability.

    A real-time MVR ordering and monitoring system can provide companies with instant verification of their company drivers.

    Why Driver Drug Screening is Important

    Generally, all CDL drivers who operate commercial motor vehicles subject to the CDL requirements on public roads in the U.S. are performing safety-sensitive functions are subject to DOT drug and alcohol testing. This includes all full-time, part-time, intermittent, backup and international drivers. DOT truck drivers must undergo a drug screening test prior to their employment. This is to be done once per year, after any accident, and if there is a suspicion that a driver is taking drugs. Also, CDL drivers must be randomly tested throughout the year.

    DOT Drug Screening requires laboratory testing for the following five classes of drugs:

    • Marijuana
    • Cocaine
    • Opiates – opium and codeine derivatives
    • Amphetamines and methamphetamines
    • Phencyclidine – PCP.

    DOT alcohol tests identify alcohol concentration of 0.02 and greater.

    NOTE: Effective January 1, 2018, CDL drivers will be tested for four semi-synthetic opioids (i.e., hydrocodone, oxycodone, hydromorphone, oxymorphone). Some common names for these semi-synthetic opioids include OxyContin®, Percodan®, Percocet®, Vicodin®, Lortab®, Norco®, Dilaudid®, Exalgo®. In addition, they will no longer be tested for MDEA.

    When drivers take drugs, their motor skills suffer and their reaction times are severely hampered. This can be dangerous and lead to accidents. Proper Drug screening ensures that a company has healthy drivers on the road.

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    Source by CW Wade

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  • Natural Cure to Cancer – Treat Cancer Naturally

    Natural Cure to Cancer – Treat Cancer Naturally

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    Dread cancer no more. It is not the deadly disease anymore that it used to be even a couple of decades back. Various kinds of natural treatments to cancer have been invented by scientists and their researches have proved that cancer can be prevented and cured in a natural way without harmful and painful chemotherapy, radiation and surgery. It has been proven now that the alternative natural cures applied to treat cancer are fruitful and of course painless unlike the other methods. Natural treatments are a little complicated and hence must be done by an experienced person.

    The best natural cures for cancer start working quickly on certain aspects of the disease to get rid of it. It will start by protecting the cells that have not been harmed by cancer yet, killing the cancer cells or restoring them to normal cells, curbing the spreading of cancer and guarding the non-damaged cells from the harmful affects of lactic acid. There are 5 protocols that are generally followed to cure cancer naturally. However, none of these protocols can be used in combination. They must be used separately or else might cause heavy damage to the cells.

    The first is the Cellect-Budwig Protocol. This is basically a nutritional supplement manufactured for cancer patients. It is available in the form of powder containing amino acids, vitamins, immune builders, and trace minerals. Advanced stage patients can use it along with maintaining a strict diet routine and can reap the benefits. The second is the Cesium Chloride Protocol. This treatment is extremely powerful and stops the cancer cells from multiplying. It also aids in stopping the cachexia cycle and is an alkaline protocol. If you are suffering from cancer which is spreading very fast throughout the body then, applying any of these will bring fast and positive results because these stop spreading of the infected cells.

    Bill Henderson Protocol is another effective protocol for cancer patients. This boosts the immune system and eliminates the infected cells. This protocol is in fact the least expensive among all the other ones. LifeOne Protocol is extremely effective for particular types of cancer. It was being manufactured by Dr. Jim Howenstine and is a supplement based product including immune builders. Tony Isaacs is the last protocol used to cure cancer. This is also an immune building protocol made of Oleander leaves. The leaves of this plant are used in pill form today to treat cancer. The specialty of this plant is that it can reduce the side effects of chemotherapy and also kill the cells causing cancer.

    Aloe Arborescens is a plant that can treat cancer successfully. Protandim prepared from green tea extract and herbs is also used as a natural cure to cancer. The One Minute Cancer Cure is also a process that is known to kills cancer cells. It is known to oxygenate the body and destroy cells that cause tumor or cancer. As the name suggests, it can be used one minute everyday at home. It works on the theory of increasing oxygen levels in blood which results in the death of pathogens thus curing you of fatal diseases like cancer. The One Minute Cure can be used as the cure of all diseases that can prove fatal.

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    Source by Robert L Coleman

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  • Take Ownership of Your Health: Hold Yourself Accountable

    Take Ownership of Your Health: Hold Yourself Accountable

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    Over the years, I’ve conducted extensive research on health topics such as obesity, osteoporosis and cardiovascular disease. I have also studied theories of behavior change. What jumps out at me the most is how many of these conditions are preventable. Yes, there are non-modifiable factors however, it is our behaviors that are causing damage to our health and wellness. Essentially, we are all aware of our unhealthy behaviors and the consequences associated with them. I feel like I’m a misfit in society because I actually enjoy physical activity, going to the gym and pushing my body to its limits. I was also criticised heavily because it took me nearly two weeks to finishing watching the third season of Stranger Things. Let that sink in. We live in a society where it is the norm to watch an entire season of a television series over a weekend, let alone one day and this is completely acceptable, even encouraged. I feel like I have to justify why I don’t binge watch television, why I wake up early to exercise and why I restrict processed foods (among many other ingredients) from my diet.

    My reason is simple, I do it for my health. Health is a priority to me and I want to face the daily challenges of life with the least amount of pain, discomfort and illness as possible. I’m not a machine, I get sick on occasion and I have a history of injuries. I watch television and movies and I’m known to indulge in a meal or snack of the unhealthy variety on occasion. I try to keep my immune system optimal and reduce my risk of injury through strength and flexibility training. Let’s examine exercise. Most of us know that it is beneficial to our health, not just physically but emotionally as well. Increased levels of physical activity have the potential to lower the risk of obesity, diabetes and cardiovascular disease (among many more) according to multiple sources. We know that being inactive increases the risk of the mentioned conditions, yet many of us choose to do nothing about it. There is a disconnect between what we know and what we do. Do we not prioritize our health and quality of life? Do we get distracted with the ease of technology and everything available at the touch of a button? Do we know how many deaths can be prevented each year by modifying our behaviors?

    So much of what we experience is preventable if we take the necessary precautions. We don’t have to wait until we get diagnosed to make a change. We can make changes so that we don’t get diagnosed. We do have the time if we make it a priority. We can find a plethora of excuses why we don’t exercises of we can focus on reasons why we should. I can honestly say that I am 100% responsible for all of the injuries I’ve sustained in my lifetime. Whether it was negligence, ignorance or ego, I was at fault and I take full ownership of that. Now let’s take ownership of our health and strive for progression.

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    Source by Phillip J Schiefer

    Views: 0

  • Should You Use a Chat Bot on Your MLM Business Site?

    Should You Use a Chat Bot on Your MLM Business Site?

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    Does your MLM business site generate a ton of traffic and do you find yourself falling behind? If you have answered yes to the question, exploring a chat bot option may be the right choice for you. Are you good with technology? Do you like learning new things? If so, then adding one of these units to your site can help you. There are small benefits to adding a chat system to your business website; it can increase productivity, decrease wasted time chasing down cold leads, may increase sales and lead interest, may help send visitors to other pages on your site.

    MlM business chat bot and setting one up

    A chat bot could help your MLM business grow and stabilize in a world that is so competitive, and in a nutshell, it is a unit that responds to interactions from your visitor’s behavior. It is fully customizable, but it can get costly if you choose to use premium features for your business. In regards to WordPress, there are plenty of free options but it can be very limiting to what you need it to do. If you are not tech savvy please talk to your website manager about setting one up.

    To install the chat bot on your site whether it be WordPress, Drupal, Joomla, or any other set up, you can then customize the bot the to trigger a response to your visitors. You can also customize colors, questions, answers, and timing of the system. You can also have it collect emails and other information for you so that you can respond yourself.

    Other chat systems for MLM business owners

    MLM business owners can use other chat systems instead of the artificial intelligence one. News bots you have to run manually and can be connected to Facebook or possibly other social Media sites. There are some really good premium ones that can help you increase business and decrease bounce rates on your site. They are easy to set up for your site. They are easy to monitor and often are connected to external websites. This Means you need to access the other dashboard from the from the host’s website. This allows your system to load faster without slowing your pages down, but there are some systems that load directly from your site and have their own dashboards. This can slow your pages down, and this can be due to the script it’s using.

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    Source by David L. Feinstein

    Views: 0

  • Senior Residential Living: A New Age Abode for Elders

    Senior Residential Living: A New Age Abode for Elders

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    Over the years, senior citizen living has changed tremendously and that’s a piece of good news. Earlier, senior citizens did not have many options. However, in the current scenario, there are abundant assisted living options for senior citizens. The trick is to choose the right one. For today’s people of high age-band, retirement means freedom.

    Here are some of the specific things which modern-day elderly look forward to:

    • Social Interaction – Elderly love those senior living communities which keep them in close contact with other people of their age-groups. They also want to attend those events and activities which encourage social interaction. Thanks to modern technology, now seniors can stay in touch with their families through text messages, video chat sessions and other technology-driven platforms.
    • True Freedom – Today’s senior living communities revolve around the idea of choices. It means elders want to make a pick between various levels of care, residential amenities, dining options and much more. Today’s seniors want to have full control over their lives and so senior living communities are constantly adding more options to their list.

    Now let’s have a look at some of the amenities of senior active living communities:

    1. Activities – Today’s senior living communities in India are doing everything to keep their residents both entertained and engaged. These homes organise different events, games, trips, hobby classes, and much more, to entertain their guests.
    2. Social Dining – Whether it is a tea with the other residents in the morning or a happy hour in the afternoon, these senior communities offer plenty of social dining options to their residents. As a result, their residents always stay connected with society and never feel alone. Also, most of the modern-day seniors want to go beyond the typical buffet system. Senior citizen residential communities are quick to understand their needs and thus, offer top-notch quality dining options to their residents with gourmet chefs.
    3. Outings – It is now typical for lifestyle communities for seniors to offer outings to interesting destinations like theatres, sports, museums, etc. Such outings not only help elderly to break the monotony but also keep them energetic.
    4. Laundry and other maintenance services– Since seniors value independence, most senior housing communities offer laundry, house cleaning and other home maintenance services. After all, after working hard throughout their lives, no one wants to worry about all this stuff now.
    5. Fitness – Staying healthy is a priority of modern-day senior citizens. They look for senior housing communities that take care of their health by offering different fitness facilities. As a result, senior communities are embedded with facilities like swimming pool, treadmills, walking paths, etc.

  • Fortunately, modern-day seniors have lots of options when it comes to choosing the right senior living community. Moreover, today’s senior active living communities also offer customised options to their residents to make their golden years the most beautiful part of their lives.
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    Source by Sudhir Kumar Singh

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