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  • Starting a New Relationship – Dating Tips for Women in Their 40s

    Starting a New Relationship – Dating Tips for Women in Their 40s

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    If you're a single woman in her 40s and you've recently started dating a great guy who you think might be the man for you, congratulations!

    You've successfully navigated meeting him and going on the first date plus a few more. Perhaps you two have gotten past the initial small talk and have started discussing a relationship together. Now what?

    First of all, now that you're in your 40s, remember, you have all the time in the world. There is no need to race to exclusivity. Before you commit yourself to a relationship with this great guy, ask yourself, "Am I ready to take myself out of the dating pool?"

    Before you remove yourself from the "after 40" dating scene, you want to make sure you've done a few things to be certain about what you're doing.

    How Many Mature Men Have You Considered?

    Have you met and dated at least 10 men in the past year or so? If you're close to that number, that's OK. 10 is just a guideline. It is not a strict requirement.

    What Types of Men Over 40 Have You Dated?

    Also, have you allowed yourself to consider some very different men than you dated when you were in your 20s and early 30s? Now that you're in your 40s, some of your husband requirements might still be the same as they were when you were younger. However, their order of priority might be different.

    Let me give you an example. If now you're a divorced and single mom, then you are not looking for great potential father material. Your children, hopefully, still have their father. What you're looking for now is a man who would be a good step dad. A good step dad is typically more of a part-time job than a full-time job, unless your children's dad is no longer around. This is just to illustrate how your life is different now than in your 20s.

    Does Your Man Have Time to Share with You?

    Also, by now that you're in your 40s, you have an established career. You might not be looking for a man with massive earning potential because now you have that financial security and status yourself! What does that mean for you now for your after 40 mate selection? Naturally, you want a man who is financially stable. You also want a man who has enough time and outside interests to share himself with you and be an interesting life companion, right?

    Now that you've considered what you want in a relationship and if you are saying yes to most of these questions, then, yes, by all means, agree to become exclusive! As the two of you start a relationship, remember to share both fun date nights going out as well as the daily activities of life, like grocery shopping together. Have fun and let me know how it's going.

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    Source by April Braswell

    Views: 0

  • Can I Heal Myself?

    Can I Heal Myself?

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    At the heart of most energy healing modalities is the concept of healing ourselves. Is this what we were built to do, but what our encoding or life experiences would have us forget? Why is it that we can embrace the idea of going to another source for healing; be it with the use of pharmaceuticals or seeing a healthcare provider like a Medical Doctor, Chiropractor, or someone in alternative medicine such as an energy healers, massage therapist, herbalist, nutritionist and so on, yet grasping the idea that the ability to heal has always been within, seems to be a hard concept for our human logical mind to embrace.

    We have all been taught (trained) to call the doctor, our mother, our pastor, our therapist or our rabbi when we are sick in mind, body or spirit. But we seem to forget to call on our inner knowing or what I call our inner healer.

    Recently I had a very bad virus, the kind that lingers for days. While I was awake one night in a full blown war with my body, I began to think about self-healing. What came to me in my feverish/delusional state was that I have been looking at this whole self-healing thing from the wrong perspective. Kind of like from the outside in, instead of the inside out. My thoughts were; if our goal on earth is to remember who we truly are and to experience the lessons that go along with that remembering, what some refer to as an AWAKENING, then the path to do so reside outside of our human body. Enlightenment is the transcendence of our human bodies and the remembrance of our true nature which is light and love. So why is self-healing so important? The question becomes can we embrace the idea that we have everything within our being, not our body to heal and transcend.

    When we say look within, go within or refer to your inner knowing it is not a physical reference. It is a reflection within our knowing of our inherent perfection and magnificence. “Heal Others, Heal Yourself” is the opening of the portal that allows us to see that our body’s inflictions, our negative emotions and our so called disconnection from Source is not the way the truth and the light. When we accept that our physical bodies and our emotional bodies are merely an illusion of this world, something to look past, to transcend from, we begin to see that the healing begins with our connection to Source and our inherent Divinity. When we connect and discover this we begin to transcend the need for our physical bodies to be whole and perfect. Whole and perfect is who we are without the density of our physical and emotional body. This body is only a vehicle to navigate this dimension, to teach the lessons it has for us in this embodiment. “Heal Yourself” is remembering that we are not our body.

    These statements can sometimes lead to a misunderstanding. As if I was telling you to not see a physician, a medium, a pastor, a therapist, etc. for support. This is not at all what I am trying to convey. The lesson here is for us to begin to listen to our inner knowing. I believe that the Reconnective Healing Frequencies connects us to a place where we can allow ourselves to be lead to what is needed. To look within first and ask what is needed. (our inner knowing always knows) Try not to look outside ourselves by asking others what we need. When we know with inner conviction that we need to speak to our physician, medium, pastor, therapist, healer and then we follow that knowing, we now are fully engaged in the process. It is our knowing that will lead us there, now we will have ears and hearts to actually listen to what and how these supporters are guiding us to heal ourselves.

    In Reconnective Healing some will experience a spontaneous physical healing, but ALL will experience a return to balance, by remembering or reconnecting to the “IT” factor which we will name Energy, Light and Information from the Source of pure love.

    I just wrote a lot of fancy words, but most of all what I want you to know, what I want you to hear is attached below! Print this, cut it out, laminate it and put it in your back pocket, just in case life will have you forget who you truly are:

    Who Am I

    The Healer Within

    1. You are made of light… nothing more nothing less
    1. Within that light is energy and information. This energy light and information is who you are in your infinite connection to pure love.
    1. You are not your physical body or emotional body. They are just an illusion of this time and space. The body is something to look past or transcend from, using the lessons the body may bring.
    1. Enlightenment is the transcendence of our human bodies and the remembrance of our true nature which is light and love.
    1. You are love, not made of love, not experiencing love, not sharing love, not looking for love, YOU ARE LOVE.
    1. You are the voice within, the knowing which has no beginning, no end.
    1. You are a divine being, connected to your Source, the IT factor or what I call God.
    1. God is omnipotent, omniscient, omnipresent, and omnibenevolent.
    1. The vastness of this Universe and Universes beyond cannot begin to corral the essence which you share with your Source. You are an infinite being connected to all.
    1. ‘Heal Yourself” is remembering that we are not our body. Healing yourself or self-healing is the allowance of your inner knowing to embrace and embody your divine and intrinsic perfection and magnificence.

    The frequencies of Reconnective Healing and Personal Reconnections reconnect you to the remembrance or knowing of these facts or as Ms. Jillian Fleer, Head of Insight and Development at The Reconnection says, the “Veracity” of who you are.

    Are you ready to embrace the VERACITY of who you are? Read Dr. Eric Pearl’s book “The Reconnection, Heal Others, Heal Yourself”, go online and visit The Reconnection web-site or you may want to call me or message me to further this conversation.

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    Source by Virginia Adams

    Views: 1

  • Have Your Grief Healing Efforts Been Half-Way?

    Have Your Grief Healing Efforts Been Half-Way?

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    Have Your Grief Healing Efforts Been Half-way commitments? Because of your awful grief happening have your self-promises to overcome your unwanted sorrow and loss been only half-hearted?

    “Many important things shouldn’t be done half-way. Think of getting married, having children, starting a business, changing your career. There are times to gather your courage and make the leap, the whole leap.”

    ~ Jonathan Lockwood Huie

    Grief healing is certainly an imperative, essential and important consideration! It is vital to you to recognize half-way actions as simply expressed words that fade into the air and are nothing more than uttered wishes. To stop grieving and start healing, after a horrendous grief experience, requires total commitment of the mind and heart.

    “You can’t cross a chasm in two small jumps.”

    ~ old proverb often attributed to David Lloyd George

    Overcoming your grief chasm is personal and unique requiring essential action steps. Have you clearly defined beneficial steps you will take? Half-measured actions are an unpalatable food-source for healing from your grief and loss.

    Action Steps

    Perhaps because of your awful grief and loss, your what-to-do actions have been like a Beebe rattling around on the floor of a boxcar. It is important that you identify your personal decisive grief healing actions with clarity. Your sorrow and loss need your attention now!

    “Up to a point a man’s life is shaped by environment, heredity, and moments and changes in the world about him. Then there comes a time when it lies within his grasp to shape the clay of his life into the sort of things he wishes to be. Only the weak blame parents, their race, their times, lack of good fortune, or quirks of fate. Everyone has it within his power to say, ‘This I am today; that I will be tomorrow.’” ~ Louis L’Amour

    Early in your grief experience perhaps you have lacked clarity, even experienced confusion, as to actions you should take. In the aftermath of your extreme sorrow and loss you may have taken the shotgun approach rather than pondering and deciding clearly what you wish and should do. Ready-aim-fire-shoot without an identifiable healing plan target purpose is not ever in your best healing interest. Now is the vital time for you to decide. Because your grief experience is unique to you it is essential you decide now the most beneficial actions you will take.

    Commitment Action

    Over the years my life’s happenstances have underscored a vital clarity. I have learned an essential personal truth: As I have experienced failures and successes – professionally, personally and physically – I have learned that until I commit, I am hesitant; there is a chance I will draw back and be ineffective. Nonetheless, the moment I absolutely commit, expectations also move. All sorts of things occur; a stream of assistance and helpful happenings, which I couldn’t have imagined, have come to me. Possibilities and opportunities appear, often unforeseen until I commit to act. Then I experience new personal and spiritual empowerment to develop new habits that support me in new special desired efforts. I am enabled to choose to be willing to grow and evolve professionally, personally, spiritually and physically. This commitment concept has been proven to me time and time again, and so indelibly stamped into my mind, that I believe it is a true principle for individual support and growth.

    After your personal commitment, your life will begin to give beneficial answers to help stop your grieving and start healing. You will receive insight, inspiration and strength far beyond what you imagined.

    What Is Half Success

    Half-way and half-hearted actions result in half success. What is half success? Fifty percent of a forever life condition that can be restored more whole is not what you should accept. You can’t always control life experiences that often permanently change what you hope and dream your life will be. Nonetheless permanent peace, happiness and a life more whole is attainable even if your wholeness is different. Be willing to take the action and make the commitment to seek more happiness and peace. Seek your joy with all your mind and heart. Believe you can obtain lasting hope, peace and wholeness.

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    Source by Duane Marchant

    Views: 0

  • What is the Difference Between Direct Sales & Multi-Level Marketing

    What is the Difference Between Direct Sales & Multi-Level Marketing

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    Multi-level marketing is one of the most popular ways in which anyone can start their own home based global business. It is a dynamic business model that has created many millionaires in the past, present and will no doubt continue to do so in the future. Just a small percentage of the world wide market spend every day would give anybody the opportunity to transform their lives.

    The business model usually has unique products or services, complete with a ready made website on offer, allowing each distributor an independent opportunity to build their own six figure income business at an incredibly low start up cost. Naturally that is an attractive business model to most people new to the world of business ownership and is a fast, usually low cost way in which to start working part-time on a business that can replace your working income in a short to medium term timescale.

     

    As the saying goes, it if was easy, everyone would be successful and a common misconception seems to be if one person thinks it is a great idea surely thousands of others will too. Whether or not you believe the internet has changed the way in which business will be carried out in the future or not, when broadband started to deliver information in seconds all over the world the way in which people can become well informed about the unknown changed everything.

     

    The multi-level marketing business model changed when the unique products and services became available from almost everywhere online. This creates several problems that can be difficult to overcome. Distributors struggle to be able to get customers in sufficient numbers but even more importantly the business model relies on leveraging the efforts of many levels of distributors in order to create the residual income element most people spend years trying to achieve.

     

    Direct sales has been around for a very long time and is the based around selling high ticket products, services and experiences which command higher margins and upfront commissions and are increasingly becoming a viable alternative to multi-level marketing.

     

    In the offline marketplace Direct Sales business models are commonplace, ranging from mortgages and other financial products, through cars and designer clothing all the way down to log cabins and fitted kitchens. The equivalent online usually offers unique information that has to be of extraordinary value for it to survive and compete with the more popular multi-level marketing industry. The most successful are linked to building wealth and being able to create an alternative lifestyle.

    For most people looking to create a residual income online or offline in the network marketing world there is now even more choice with a much higher chance of early profitability than ever before.

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    Source by Diane Cossie

    Views: 0

  • Breaking Down the Strip-Lining Sales Technique

    Breaking Down the Strip-Lining Sales Technique

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    In our most recent blogs, we’ve been reviewing Negative Reverse Selling and how it is very effective in creating great bonding and rapport with sales prospects. Negative Reverse Selling is a way of saying and doing the opposite of what the prospect expects from a salesperson, disarming them and creating trust with them. One of its more compelling techniques is called strip-lining, a method of using reverse questions to get the prospect talking, and you keep “throwing more line and let them swim”. However, you need to do this step right or it could backfire on you. When you do it correctly, prospects feel like they are in control of the conversation, and you have a better chance of making a sale. Practice this step frequently in low risk situations before using it on your biggest and best prospects.

    What should you practice? Getting the fit right means executing as follows:

    • Neutral prospects get very hard strip-lines, such as, “It sounds like you’re very happy and I should leave. Before I go, what do you like about who you’re doing business with now?”

    • Negative prospects get hard strip-lines, but not as hard as neutral prospects. For example, “Based on what you just said about your current vendor, it makes sense to me why you’re not interested in switching your business to another company. We get great feedback like that from our customers, too, but your vendor sounds really good at what they do. I don’t know if you can do any better than that. There doesn’t seem to be much opportunity for us to work together here, is there?”

    • Positive prospects get strip-lines that are just a light tug: “Thanks for reaching out to us. I have to say, your friend Bronwyn gets almost all the credit for having a great experience with us. She was very good about explaining the application problem, and that really helped her have a happy outcome with us. Since I don’t know your application, I’m not sure if I can help you at this point. Could you be nice enough to tell me about it?”

    In all three examples, you’ll find three components. Look at each of them, and you’ll see how strip-line responses are structured.

    1. The first component is a build-up (a compliment or validation of the prospect’s point of view). In the above, an example of that was, “It sounds like you’re very happy.”

    2. The second component is a takeaway (a conclusion that goes in the opposite direction to what the prospect expects). In the above, an example was, “… and I should leave.”

    3. The third component is a question (a continuation of the discussion). In the above, an example was, “Before I go, what do you like about who you’re doing business with now?”

    Looking at the example above for positive prospects, notice the buildup portion of the response validates how well things went “with Bronwyn” and gives most of the credit to her: “Thanks for reaching out to us. I have to say, your friend Bronwyn gets almost all the credit for having a great experience with us. She was very good about explaining the application problem, and that really helped her have a happy outcome with us.”

    The takeaway portion includes words to the effect that you’re not yet convinced you can help the prospect. “Since I don’t know your application, I’m not sure if I can help you as well at this point.”

    The third part, the question, is pretty obvious; you ask a question to start to understand the application, the problem, and ultimately the prospect’s pain: “Could you be nice enough to tell me about it?”

    When you strip-line a prospect using all three components of the technique, you are likeliest to uncover the most meaningful information. You now know what a good fit looks like. What does a bad fit look like? Let’s say a prospect calls your office and says, “I’ve heard really good things about your company. A friend of mine, Bronwyn, told me all about you, and I’m very interested in doing business with you.” Obviously, that’s a positive prospect. It wouldn’t be appropriate for you to do a hard strip-line since the prospect is almost ready to buy. Saying to the prospect, “You must have used some other vendors in our space. Why wouldn’t you want to use them now?” will not only confuse the prospect, but would probably ruin the sale. So that’s a bad fit. Instead, you’d want to use the approach I shared with you above, the one that begins “Thanks for reaching out.”

    Sometimes the prospect says something that more or less does the buildup for you. In that case, you don’t need to do it, but you still need to do the takeaway and pose the question. For example if the prospect says, “I heard really good things about your company,” you could strip-line by saying, “That’s nice to hear, but we’re not for everyone. Would you like to tell me why you thought it might have been a good idea to call, and hopefully we find out that we’re a good fit”?

    In summary: Strip-line very hard with neutral pros-pects, even sounding like you are getting ready to leave the sales call or implying that you think the sales call is over; strip- line hard with negative prospects; strip-line lightly with positive prospects.

    Strip-lining is a great way to uncover pain because it’s extremely disarming and helps build trust. When you do it right, it doesn’t sound like you’re selling. Prospects feel like you truly embrace and care about their goals and pain. (As, of course, you do!) If you don’t uncover pain with strip-lining, then perhaps that particular prospect doesn’t have enough pain to do business with you. Strip-lining combined with other pain-finding Sandler approaches will put you in a different league from all those other salespeople who traditionally start with the hard sell, list off features and benefits, and offer prospects free quotes.

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    Source by Greg Nanigian

    Views: 0

  • Why Healing Requires Integrating Our Unconscious Experiences Into The Wholeness Of Our Being

    Why Healing Requires Integrating Our Unconscious Experiences Into The Wholeness Of Our Being

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    Nurture The Deepest Part Of Your Core Nature

    Healing involves integrating our fragmented parts into the entirety of our being. However, the paradox is: we are not broken but merely disassociated from our wholeness. The term healing denotes restoring what is not functioning as it is intended. When we are caught up in the distorted beliefs about ourselves, it leads to separation or what we consider being broken. In fact, it is merely being separated from the completeness of our true nature. Think in terms of a hologram where the whole is contained in every part. This was an idea espoused by the late theoretical physicist David Bohm who believed the universe is a solid and brilliant hologram. He recognized how each part of our physical reality contained information about the whole. Therefore, our thoughts, emotions, soul and physical body are composed of our soul nature.

    How does this idea appeal to you? Are you comfortable knowing whilst you were born whole and pure, through your beliefs, thoughts and experiences it leads to separation? I'm not suggesting it is entirely your fault because we are all bound to experience this. It is said, while our painful experiences are not our fault, healing the pain is our responsibility. Although there's an element of truth to it, we ought to remember there is nothing to heal other than to attend to our unconscious memories in order to return to wholeness. By attending to these aspects, we integrate our known sense of separateness. Release and Renew is a mantra I often repeat in my writing when I discuss healing and emotions. In doing so, we release that which is not conducive to the present moment. Similarly, we renew our commitment to nurture ourselves by connecting with our core emotions. The integration I speak of is an association with our soul nature, which at its essence is pure, whole and knows nothing of separateness or brokenness. It is the egoic mind which disconnects us from our spiritual self to create two identities ie the darkness and the light.

    How To Heal Your Fragmented Parts

    I am drawn to a passage by the South African author Michael Brown, who writes in The Presence Process : "I dropped my use of the word" heal "because of its connotation that something was wrong and had to be fixed. using the word "integrate," which to me meant there was a part of my experience that was unconscious- a part of my experience that I resisted, controlled, and sedated-which was asking to be incorporated into the whole.Whereas healing felt like I was excluding something from my experience, integration felt like I was embracing everything I experienced . " I believe Brown makes two important points here: we mustn't resist nor control the past, but perceive them as the whole of our life's experience. Second, integration means to embrace or at the very least acknowledge everything that happened to us. Perhaps not right away, but when we are ready to make peace with the past.

    What are your thoughts about this? I realize you may have questions related to your personal experiences. Whilst I am not present to answer them, I assure you trying to make sense of them consciously is a healing process rather than an integration process. It is what author Dr. Mario Martinez means when he writes in The MindBody Code: How to Change the Beliefs that Limit Your Health, Longevity, and Success : "The true agents of change are elevated cognitions and exalted emotions. These agents of change provide sustain transformation; in fact, they have triumphed over the greatest infamies and darkest periods in our human journey. " It does little good to dwell on why the past took place as it did. Instead, we ought to turn the tables and consider the following questions as a basis for self-enquiry. Instead of trying to make sense of the past which keeps us trapped replaying painful memories, we identify how the experiences served us.

    1. How can I use the past to facilitate my greater growth?
    2. In what ways can I use my emotional wounds to bring peace and love to the part of me that is pure and whole?
    3. How can I integrate my sense of separateness into the wholeness of my being?
    4. Whom do I need to become and let go of to achieve this inner state?

    Once we can perceive the pain of the past through the lens of: compassion, forgiveness, peace and love we heal our fragmented parts. It may involve deep exploration into ourselves with or without the guidance of a trained therapist. Considering this, I'd like you to spend the following week journaling your answers to the four questions above. Call it a remote coaching session if you like. Write what comes to mind even if it involves images or symbols. Similarly, pay attention to your dreams via the symbols that appear. Note how you feel within the dream and upon waking. Look for messages in your waking life in the form of people, places and situations that cause you unrest. This is your soul guiding you towards integration. Ultimately, to heal ourselves we must be willing to integrate the pain of the past, so healing happens naturally as nature intended it to.

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    Source by Tony Fahkry

    Views: 0

  • People Are Not Very Supportive Of My Marital Separation. They Aren’t Happy For Me If Things Improve

    People Are Not Very Supportive Of My Marital Separation. They Aren’t Happy For Me If Things Improve

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    I sometimes hear from people who are getting some hurtful feedback from those who are supposed to be “supporting” them during their marital separation. Sometimes, this so-called support comes from friends or family members. It can even come from the “support group” that you specifically joined in order to feel lifted up during your separation, which can be incredibly disappointing. Someone might say, “I did not really want to burden my family, friends, or coworkers with details about my separation. They know that I am separated, but I just don’t want to hear people’s personal opinions about my husband or my marriage. I am hoping to reconcile and so I don’t want to influence their opinions about my husband or about our relationship. However, I wanted a place to talk things through and to feel supported so I joined a support group for people going through a separation / divorce. The first week felt pretty good, but maybe that is because everyone was on their best behavior. I have to admit that the last few weeks, it really hasn’t gone well. I want to reconcile with my husband. I was looking for people who could identify with what I was going through to keep my spirits up while I was waiting to see what happened with my marriage. However, many of these people are getting ready to divorce and are quite bitter and angry. If I try to relay good news that happened between my husband and myself during the week, I sometimes get sarcastic comments. Someone might say ‘well, just wait. He’s just trying to be nice to you so that you’ll accept the divorce later.’ These type of comments are obviously not what I want to hear. I don’t mind expressing my fears, but I want people to try to talk me down or to help me look on the bright side. I don’t want people to tell me that the worst case scenario is going to happen or that all separations end in divorce. This is why I didn’t tell some friends and family, but now I am getting this with the support group. And yet, I know that I need support, so I am not sure what to do.”

    I can really identify with what you are saying. I told some people about my own separation and I really came to regret it. Some of my friends became really angry with my husband and never really got over it – even after we reconciled. By then, I’d long forgiven my husband, and I just wanted to move on. But some people wouldn’t let it go. The thing is, with some people, if you tell them your most personal issues, then you’d better be ready to talk about those same issues every single time that you talk with them because they want to keep bringing it up and picking the scab. That is why you have to be really careful about who you confide in. Some people will project their own experiences and fears onto your experience and obviously, this doesn’t help you. Just because there are people in the support group who may be headed for divorce, this does not mean that you will be. At some point, I just had to tell people who weren’t supportive that I valued their friendship, but that I needed to talk about something else. Then I sought support elsewhere.

    If you have not tried counseling, that is probably the very best option for support. They are trained professionals whose only job is to help you. They don’t know you outside of this and therefore are not going to let other things bleed into the reason for your being there. That is really the ideal scenario, but if you are resistant to counseling, then you have to pick your “trusted support person” carefully. If you truly feel that the support group isn’t going to improve, then you want to make sure that if you decide to end this support system, then you have already replaced it with a new and better one. Honestly, my ideal support person was not who I thought that it would be. It was someone from work who I did not know very well and perhaps that helped. She didn’t have all of the history with me that some of my other friends did. And she had separated and reconciled previously so she understood my thought process. Our interactions always left me feeling better, and not worse.

    I often journaled my feelings on weekends because I knew that I needed to get them out and didn’t have access to my best support person. I came to decide that I’d rather journal to release my feelings than to have unsupportive people make me feel worse.

    It’s important to remember that you can control who you allow to influence you. It’s possible to politely retreat when people aren’t understanding or supportive. It can be really important to surround yourself with positivity because it’s easy to get discouraged. And it’s very important to remember that people’s unsupportive reactions usually have more to do with their situation than with yours. They are projecting their own life and their own problems onto you, which just isn’t fair. If the support group isn’t providing the support that you need and is just making you feel worse, there’s nothing wrong with politely seeking support elsewhere. Because support is very important, but it can be tricky and difficult to find the right, objective person or group of people. At the same time, you don’t want to alienate family and friends, which is why it’s fine to just change the subject and ask to discuss something else.

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    Source by Leslie Cane

    Views: 0

  • Dealing With Customer Complaints – B.L.A.S.T

    Dealing With Customer Complaints – B.L.A.S.T

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    In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains… and the battle begins!

    Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints. The acronym stands for:

    Believe

    Listen

    Apologize

    Satisfy

    Thank

    How does your company deal with customer complaints? The easiest way to find out is to pick up the phone and play the role of the complaining customer. What happened? If you were an irritated customer, would you return? Using the B.L.A.S.T guidelines, allows you to create a standardized method for dealing with your complainers and turning them into loyal customers.

    Believe

    This is the cornerstone of handling a customer complaint. Yes, the customer may be lying and be incorrect about their situation. It is important to understand that your customer believes that your establishment has wronged them.

    Listen

    Stop and listen to your customer’s complaint. I’m not certain whether it’s natural instinct or just plain stubbornness. As soon as a customer starts to complain, we start to think of how we will respond to the accusation before we are done listening, and too often the case, already have the response ready to fight back. Take a second, relax, and listen. On occasion a complaining customer will be rude, angry, and use vulgar language, stay the course and remain calm and level headed.

    When the customer is done venting; in a calm, non-judgmental tone, repeat their problem. An example I used in my KFC for a mispacked order:

    “What I hear you saying is that, you came in ordered and paid for 10 Pieces of chicken and when you got home, you only received 8, is that correct?”

    By repeating the problem at hand, you’ve demonstrated your ability to the customer that you heard and understood their problem.

    Listen and clarify. Never defend or justify. The customer doesn’t care if you were shorthanded or if you’re having a bad day, they only care that they get taken care of. No excuses, just solutions.

    Apologize

    Always apologize even if you did nothing wrong. From your customers’ perspective, they have a legitimate complaint, and they expect an apology. It could be as simple as “I’m sorry we’ve inconvenienced you.” or “I’m sorry I know how frustrating it is to buy dinner for my family, only not to have everything there when I get home” A sincere apology will usually diffuse a lot of frustration that the customer has. There is an exception to this rule though, if a customer calls with a critical complaint, such as food poisoning, don’t apologize, it may be construed as an acceptance of guilt, instead refer to your company’s procedures for such events.

    Satisfy

    Make it right. Ask the customer “What can I do to make this right for you”? Be the judge of what is fair of course, but allow them the opportunity to feel empowered over the situation. Many times they may ask for the problem be taken care of on their next visit or maybe that you talk to the person who made the mistake and correct them. We used a great system of sending out a personalized postcard apologizing for the mistake, it was a couple of handwritten sentences (yes, many times with spelling mistakes from my team members), but it was personal and always well received. We always gave them the unexpected as well, maybe a free dessert or an extra side dish just to show that we cared about them.

    Thank

    At the beginning, at the end, in the middle; it doesn’t matter, thank the customer for calling and complaining.

    Why? With the simple act of complaining, your customer is telling you “I care about your business and your success”. They are giving you the opportunity to fix the problem and invite them back so they can give you more of their money. Puts a different spin on it doesn’t it? Thank them for giving you that second chance, for letting you know that something in your restaurant didn’t work like it normally does, for giving you the chance to make it right, and for the opportunity not to damage your reputation!

    Reputation? I had to throw that one in. You work hard, day in day out, trying the best to make your business the best, and yet one unhappy customer can take it away from you. A happy customer will tell two or three friends about a good experience, but an unhappy customer will tell at least ten friends about their experience and it always multiplies through word of mouth. Case in point, when I moved cross country to my new hometown, I was at a Chamber of Commerce event and being the new person in the group, I introduced myself and what we did. No sooner than five minutes passed did I get a list of 10 restaurants in my area that in their opinion were in “need of my services”. Only one person gave me a good restaurant. I didn’t ask, I was told. To this day I still haven’t been to those restaurants as a customer, why do I want to give them my hard earned money, when they made my new friends unhappy? It may not be a rational thought, but it is human nature.

    Will some people take advantage of your kindness? Of course, a rule of thumb I used in my restaurant was:

    First time shame on me,

    Second time shame on me, but I’m watching you,

    Third time… Shame on you and I will make the decision on how I will deal with you as a customer.

    Keep track of who calls to complain, names, phone numbers for follow up, addresses for your postcards. Using a binder and tracking your complaints, you will be able to detect and deter those that would take advantage of your new complaint procedures.

    Adding B.L.A.S.T to your expanding toolbox of customer service tools will help you in dealing with customer complaints and turn them around so they can tell their friends what great service you have!

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    Source by Albert Barneto

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  • 10 Proven Ways to Make Money With Your Own Blog

    10 Proven Ways to Make Money With Your Own Blog

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    A number of people own blogs but they do not know how to make money out of them. This is mainly because they do not realize how to create attention and attraction for prospective clients to fund their blogs. A well planned and managed blog can actually offer you freedom and control over your financial future. With an effective follow-up of promises of certain blogs and following ‘how-to’ manuals, you can actually smile all the way to the bank. On that note, in the following discussion, we are going to look at 10 proven ways to make money with your own blog.

    1. Google AdSense

    Google AdSense is a very significant tool that was designed with blog and website publishers in mind. Google AdSense works with Cost Per Click (CPC) and Earning Per Click (EPC). Blog publishers will basically get paid for clicks on Ads that appear on their sites. Anyone who has created, and maintains his blogs, can essentially take advantage of this fantastic opportunity. If you really know how to use the tool to your advantage, you can generate a great deal of revenue.

    2. Amazon Associates

    Amazon associates is majorly an affiliate system of a program primarily involving an agreement between the advertiser (you) and the retailer (Amazon). The advertiser markets the involved and he is paid by the retailer based on an agreement. More importantly, the amazon associate will get some commission when an interested buyer clicks on a given link online and makes a purchase. If you can manage to market as many products links as possible in your blog and sell some Amazon products then it’s possible that you can indeed make good money on your blog.

    3. eBooks

    eBooks are basically books that are in a soft copy format and can be downloaded on an internet connection. There are a number of ways through which eBooks can be created. You can employ writers, write them yourself or even use a public domain content. There are always numerous ready buyers to buy your eBooks, regardless of your area of concentration. With your blog, you can actually be selling your eBooks and get money or you can opt to sell the eBooks for other writers and they will pay at a commission.

    4. Sponsored Content

    Sponsored content is generally a native advertising method through which brand-sponsored videos and articles appear on social media platforms and sites of influence and also publishers. When you have sponsored content, there are usually a number of things you need to keep in mind as you market it. Firstly, do a perfect timing for your content, tie the content with your targets audience, use high-quality content such images to add value to the content and keep the tone relatable and authentic. You can always find brand-sponsored articles from big brands and advertise it on your blog and through that, you can indeed raise a significant amount of money.

    5. Contextual Ads

    This is essentially a form of targeted advertising that features adverts that appear on websites, such as the content displayed on mobile devices’ browsers. In a nutshell, in contextual ads, the system displays ads that are closely related to the content of your site depending on the keyword targeting. With contextual ads, you are normally paid per number of clicks. If you can get a significant number of contextual ads displaying on your blog then you can actually earn relatively good money depending on the number of clicks.

    6. Banner Ads

    This is an advertisement that appears on a webpage in the form of a column, bar or box. The major function of a banner ad is to promote a brand or, even more importantly get visitors from the host site to advertise on its advertiser’s website. The major function of a banner is to add traffic to your site and through that, you can seal your marketing deal. The more the traffic to your blog, the better. High traffic means high income.

    7. Online Courses

    When talking about an online course it’s essentially a method of selling what you know. It can be your skill, or any form of art, such as teaching people how to play guitar, how to bake bread or how to use a specific software. With your blog, you can sell your online course very easily. The course can be learned by many people across the globe increasing traffic to your website. Through this, you are able to make a lot of money on your blog.

    8. Promote Paid Webinar or Live Event

    Promotion of paid webinar basically refers to promoting a web conference, online meeting or a presentation that is held online. Live events are always advantageous to both the attendees and presenters. One consideration when it comes to promoting live events is the target audience. Through the promotion of webinar paid events, you generate traffic to your blog hence ending up being paid by your advertiser.

    9. Get Paid to Write Reviews

    A number of brands hire people to write reviews about them and their products. In addition to that, you always have to be honest in proving both the positive and negative reviews. Importantly, through other freelancing platforms, you can also get jobs of writing reviews for different brands. This can actually earn you good money if you are consistent in your work. All you need is to equip yourself with the proper tips.

    10. Consulting Service

    Consulting services basically refer to professional practices that offer expert advice within a particular field. There are many areas where you can specialize and offer advice in as much as your blog is concerned. Making money through consultancy services starts by first inventing your experience and skills. With your skill and experience, you can always earn money per project basis. Use your blog to advertise you’re services and you will earn good money through consultancy.

    Conclusion

    With the above-discussed ways, it’s undoubtedly obvious to see ways that will earn good money from your blog. All you need is to manage, maintain and, take advantage of various opportunities to generate money from your blog.

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    Source by Bob Tom

    Views: 0