Tag: phone

  • House Call Doctor: A Leap Forward by Looking Backward

    House Call Doctor: A Leap Forward by Looking Backward

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    We can look back at many things with a smile. There's playing Johnny-on-the-Pony at the corner park, stoop ball, summer nights at Coney Island with your significant other, a great meal at a special cheap restaurant in Chinatown-but one of the most important has to do with the doctor . Remember the house call?

    Back in the day receiving a house call was the norm. No one had to trudge to the hospital emergency room or their doctor's office when they were sick. This was unheard of! All you did was make a phone call and the doctor would arrive at an agreed upon time with his or her magical black bag of medical tricks and the healing would commence. How would you like to travel back to those days, the days of the house call?

    Just think about the ease of a house call. When a person is ill the last thing they want to do is to schlep across town to see a doctor. No, we much rather be in our warm comfy bed with a cup of tea, a few slices of dry toast, and the television on. So many things have changed over the years it's time we look to the past for some modern conveniences. What type of doctor would travel to you these days?

    Well, there are some operations out there. A board-certified doctor will arrive at your home, your hotel (or your job) laden with that big black bag of medical magic to dispense medical advice and / or write a prescription. In other words they will do what it takes to nurse you back to health. And all from the comfort of your own home (hotel or job)!

    Is it easy? Sure it is. A personal visit from a board-certified doctor is awaiting you if you want one. In three easy steps you can receive a house call. Number one is to simply dial the doctor's office to explain your medical issues, needs and to arrange a convenient time for the visit. During this time your credit card number will be recorded but it will not be charged until your home visit is completed. Number two is waiting for a quick call back when you will decide if a doctor is needed or if an accredited physician's assistant will do. Number three is simply to sit back and wait for the doorbell to ring!

    It's just that easy. A house call doctor can diagnose and treat so many of the same medical problems that he does in his office. So why travel all the way to him when you can receive your own personal house call today? Some things are a no-brainer, this is one of them. If a home visit is in your budget than a home visit makes the most sense of all your options. Say goodbye to the days of spending hours in a waiting room.

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    Source by Slava Fuzayloff

    Views: 0

  • I’m Hoping That My Marital Separation Will Only Be Temporary. How Do I Communicate With My Spouse?

    I’m Hoping That My Marital Separation Will Only Be Temporary. How Do I Communicate With My Spouse?

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    Many people are understandably confused about how they should communicate with their separated spouse, especially when they are hoping that the break is going to be only temporary. Some have people advising them that it’s better to speak only sparingly, while their heart might be telling them that they want to keep in constant communication.

    Someone might ask, “how are you supposed to keep in touch with a separated spouse? I’m hopeful that we will not be separated for very long, but I don’t know that for sure. My husband did make a point of getting a week to week place rather than signing a lease, so that does offer me a bit of encouragement. Still, things are not really all that great between us. We don’t fight horribly or anything, but we just seem to misunderstand one another all of the time, so things are tense and chilly. I am used to talking to my husband multiple times per day, but I don’t know how to proceed now. Some of my friends tell me that I need to follow the ‘no contact’ rule, but I don’t like the sound of that. I want to know that my husband is okay and I’d hope that he’d feel the same about me. Still, it would feel awkward calling and have him not sound like he is happy to hear from me. So I am not sure how I should be communicating and how often. What do most couples do about this?”

    It truly does depend on the couple and on the state of the marriage. In my experience, it greatly helps to try to agree on the agree that you’ll talk on certain nights and see one another at regular times, this is ideal. It allows you to check in regularly. Plus, literally seeing one another allows you to still be invested in each other’s lives.

    I know that this might seem like overkill, but too many couples leave this to chance and then some time goes by and then it’s suddenly awkward and weird to call. People also tend to assume the worst of each other when they aren’t in regular communication. So if your spouse is receptive to regular communication, I’ve found that this is best.

    With this said, sometimes one of the spouses doesn’t want excessive contact initially, especially when things are volatile. In this instance, texting can be better than nothing. That allows you to check in and let your spouse know that you are thinking of him, while it’s not as intrusive as calling so that he has to pick up.

    To be honest, I see “no contact” going wrong more than I see it being helpful. Often, with “no contact” the couple just drifts further and further away and assumes the worst of one another. The only time that I’ve seen “no contact” work is when one spouse is blatantly rejecting the other so much that communication is only possible when the rejected spouse is doing all of the heavy lifting. I had to do a variation on this, but I wouldn’t call what I did “no contact.” My husband got very tired of me always asking how he felt and what he wanted. When he wouldn’t answer me, I’d just keep calling and texting. He eventually shut down. It got to where I really had no choice but to back off. I went out of town. I told him that I was going and that I was available if he wanted to talk. I checked in every once in a while. So this wasn’t traditional “no contact,” where I completely went silent. I just toned down the communication on my end because it had become too much. But I made it clear that he could reach out to me at any time. And he eventually did. So it was to my benefit to tone down what my husband perceived as overbearing behavior. However, I would never have given my husband the perception that I didn’t want to talk to him and wasn’t available.

    Ideally, it’s best to have open and regular communication in a way that feels comfortable to both spouses. You may prefer phone conversations. Your husband might prefer texting. You might want to actually see each other at regular intervals. Whatever works for you is okay. But in my experience, it’s best to remain in contact if you can make that work. It’s so easy to not check in and then before long, you’ll find that things have deteriorated even further. You’ll worry that your spouse is seeing other people or avoiding you. These things are avoidable if you communicate, but I realize that not everyone has that luxury. Sometimes, a text might be all that you get. But at least you know that your spouse is okay and is checking in. I tried to tell myself that my goal for each communication was to make it so that my husband was open and receptive the next time that we communicated. When you leave things on a positive note, then it’s more likely to be pleasant the next time. When you look at it this way, you are more likely to be in regular communication, which in my experience is the ideal way to go.

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    Source by Leslie Cane

    Views: 0

  • Money Is Actually Important

    Money Is Actually Important

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    “If you think that money is not important, you don’t have any”

    After hearing the panelist make this comment, I immediately looked around the room to see who he just offended. Although I agree with him, I was surprised to hear him make such a strong comment in such a public forum. The truth is, this type of belief makes people without money, and no plans to get it, feel better. I have heard this a thousand times from family and friends when the topic of money comes up.

    I remember growing up and watching the movie “Can’t Buy Me Love” in school. The basic idea of the movie is that an unpopular male high schooler is desperate for approval and pays the lead cheerleader to date him for a month; or to at least make it look as though they are dating. This way he will become popular, which was a guarantee of his happiness. The result was that she starts to fall for him and he does in fact become popular. The popularity however, does not make him happy. In fact, the lesson was that money cannot buy you happiness. He was much happier with his original relationships than he was with the new ones from the “cool crowd”. I was in elementary school when this movie was shown to my class and I still remember it.

    I have always believed that money cannot buy happiness and that I could honestly be fulfilled without it, but I still wanted it and I still pursued it. I focused a huge part of my life to attain it and now, after all the years of hard work and struggle, I am glad I did. I live a very happy and fulfilled life, and money enhances it.

    I relate money to alcohol. Alcohol, when consumed responsibly, can enhance an experience. It can make challenging situations easier and it can bond people together. It can also ruin your life! A difference of course, is that alcohol is much easier to get, but outside of that, there are a lot of similarities. They both are enhancers and they both can be addictive. They both can ease stress, but they both can create stress too. I know rich people that are miserable, and I know rich people that are happy. The money does not create one or the other.

    There was a time as I was trying to create wealth that I lost almost everything financially. I went through an extremely challenging time in my business and my personal financial life. I stopped answering the phone because I knew it was debt collectors on the other end. I learned a great deal with this experience. One thing I know for sure is that I never want to be broke again. Although I believe having money is not a guarantee to happiness, not having money is a guarantee of at least some stress and pain. It is possible to be happy without money, but it is a hell of a lot easier with it. Money is important.

    From my experience, the only sure-fire way to happiness is through solid relationships. These days I spend a lot more energy strengthening relationships with friends and family that make me happy. I also focus on limiting time and energy into relationships that drain me or do not make me happy. This is tough to do, but the results are positive. Over the years in business, my circle of friends has shifted to more supportive and positive people. This happened organically, but now that I am aware of it, I can focus on it. The real estate industry has been good to me in many ways, but the most important is the people that I have met and that I now spend time with. Some of the most generous, supportive, and amazing people in the world are real estate investors. It is helpful to have a little extra cash to have amazing experiences with people I want to be around.

    It is true money alone will not make you happy, but it sure helps. Money is important.

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    Source by Kevin Amolsch

    Views: 1

  • Oxalic Acid – The Cure For Cancer

    Oxalic Acid – The Cure For Cancer

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    Daily, certain foods and beverages are revealed as great antioxidants. For example: carrots, spinach, broccoli, tea, nuts, berries, garlic, onions, grapes, red wine, herbs, spices, and chocolate are foods known to be great antioxidants. We hear about flavonoids and vitamins. It is estimated there are 4,000 identified flavonoids. Isolating each one and determining what effect each, or a combination of each, has on a specific disease is an endless pursuit without an answer. However, common sense and research reveals there is one common denominator in the foods known as great antioxidants. They are all high in oxalic acid.

    Are you aware that every mammal on earth has oxalic acid as a normal blood value? Ask any doctor or researcher what its purpose is and the best answer they will give you is that it aides in bowel movement. So here we are with a surprisingly high quantity of oxalic acid running through our blood with no real purpose?

    There isn’t a place on earth that a plant containing oxalic acid can’t be found. Weeds are the most tenacious of all plants and are rich in oxalic acid. This is no accidental occurrence. There is purpose.

    Research oxalic acid and you’ll discover it’s a deadly poison. So, we have a deadly poison in all the foods that are great antioxidants. Huh? Stop and simply think. Rather than isolating the smallest compounds within foods and researching each, analyze each food known to be a great antioxidant and find the common compound in each. This is exactly what has been done by an amazing 85 year old warrior of a man deep in the hills of Arkansas. This man is Colonel Joe Hart.

    When is the last time you knew of anyone being granted a patent for anything natural? That folks, never happens. It has for Colonel Joe. He has been granted three (3) Patents for the Application of oxalic acid for treatment of cancer, bacterial and viral infections, and vascular diseases. Why isn’t the medical community screaming its merits? I wonder if the fear that this would eliminate a trillion dollar yearly health industry have anything to do with it? Talk about an answer to our nation’s health care crisis.

    Colonel Joe discovered the benefits of oxalic acid during 1992. Once oxalic acid was identified as the acid which kills cancer cells without harming normal cells, he was then able to identify what foods and environmental factors inhibited the therapeutic value of oxalic acid. His approach to eliminating disease by ingesting high oxalic acid foods, has resulted in cures of all kinds of cancer and disease. Do you need to pitch a tent in your backyard and live by a campfire? No. Is this going to cost a fortune? No. Do you need to travel to Mexico? No. Is the information freely given? Yes.

    There is always a sacrifice for gain. Prepare to give up milk and cheese, citric acid (an additive found in far too many processed and canned goods), red meat, cell phones, microwaves, and alcohol. If this proves too difficult, you can always go in for traditional surgery, radiation, and chemotherapy only to find that the cancer comes back eventually or you die. You do know doctor’s never tell you you’re cured……you’re in remission. “Cure” is not in their vocabulary.

    Ask your doctor the next time you or someone close to you is diagnosed with cancer what caused it. They don’t know. The answer is low levels of oxalic acid in your blood. Having adequate levels of oxalic acid in your blood eliminates all abnormal cells effectively with no harmful side effects. Oxalic acid is God’s Poison With Purpose.

    If you seriously look into every alternative cancer cure that shows some success, you will find the foods, herbs, grasses, and teas they suggest all contain high amounts of oxalic acid. They simply don’t know why their protocols sometimes work. Connect the dots people and stop throwing your money away.

    Ask the American Cancer Society about tests they conducted over 50 years ago using oxalic acid in the treatment of cancer in experimental mice. The papers and evidence of positive results exist; however, they will tell you they know nothing about it.

    Simply go to the grocery store, eat your chocolate, vegetables, fish, dark chicken, tea and wine. Toss out the microwave and cell phone. Say “No” to fast foods and truly enjoy eating your way to excellent health.

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    Source by Jennifer Prescott

    Views: 0

  • Clues That Your Relationship Might Be Coming To an End

    Clues That Your Relationship Might Be Coming To an End

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    Nobody likes going through a break up. A break up can leave you feeling betrayed. It hurts and often takes a long time to get over. A break up can be especially be bad if it comes as a surprise. This often leaves a person confused. So how can a person recognize if the relationship they are in is about to end? There are clues you can look for. These often involve a change in behavior being exhibited by your significant other.

    Here are some common signs that your relationship may be coming to an end:

    1. Is you partner avoiding your phone calls?

    This a major clue to understanding why your relationship could be coming to and end. Lets face it when you don’t answer your cell phone it is because you do not want to talk to that person or organization. So why would your significant other not answer your phone call? It could be they are romantically involved with somebody else.

    2. Has your partner become less Romantic?

    Of course when you are lying in bed with your significant other and they are not romantically inclined is a definite sign to the beginning of the end to your relationship. This is especially evident when there a general lack of foreplay In fact this could me they are already romantically inclined to another individual.

    3. Is your partner spending more time with friends?

    There is nothing wrong when your significant other spends time with their friends. This is there play time. However this a place where they can meet other people of the opposite sex. If your relationship is on the rocks. If she or he is spending more time than usual with friends this could be a very strong clue to the end of your relationship

    4. You often get into arguments over trivial things.

    These situations often mean much bigger problems are the root cause. It is alright to discuss things with you partner. Sometimes there will anger in the discussion. However a good relationship will forgive and be capable of compromise. But if you and your significant other argue over trivial things them you are heading foe a possible separation or worse a divorce.

    5. Has your partner become disrespectful towards you?

    Bad behavior such as checking out other women or men could a definite sign. This a definite sign of possible break up. This is also a sign when a woman starts looking at other men. She will do to indicate to her man that she is not satisfied with him.

    Understanding your relationship with somebody is not easy. However this relationship is worth keeping. the first thing you must develop is a friendship before you become romantically involved.

    best regards

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    Source by Paul Luciw

    Views: 0

  • Dealing With Customer Complaints – B.L.A.S.T

    Dealing With Customer Complaints – B.L.A.S.T

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    In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains… and the battle begins!

    Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints. The acronym stands for:

    Believe

    Listen

    Apologize

    Satisfy

    Thank

    How does your company deal with customer complaints? The easiest way to find out is to pick up the phone and play the role of the complaining customer. What happened? If you were an irritated customer, would you return? Using the B.L.A.S.T guidelines, allows you to create a standardized method for dealing with your complainers and turning them into loyal customers.

    Believe

    This is the cornerstone of handling a customer complaint. Yes, the customer may be lying and be incorrect about their situation. It is important to understand that your customer believes that your establishment has wronged them.

    Listen

    Stop and listen to your customer’s complaint. I’m not certain whether it’s natural instinct or just plain stubbornness. As soon as a customer starts to complain, we start to think of how we will respond to the accusation before we are done listening, and too often the case, already have the response ready to fight back. Take a second, relax, and listen. On occasion a complaining customer will be rude, angry, and use vulgar language, stay the course and remain calm and level headed.

    When the customer is done venting; in a calm, non-judgmental tone, repeat their problem. An example I used in my KFC for a mispacked order:

    “What I hear you saying is that, you came in ordered and paid for 10 Pieces of chicken and when you got home, you only received 8, is that correct?”

    By repeating the problem at hand, you’ve demonstrated your ability to the customer that you heard and understood their problem.

    Listen and clarify. Never defend or justify. The customer doesn’t care if you were shorthanded or if you’re having a bad day, they only care that they get taken care of. No excuses, just solutions.

    Apologize

    Always apologize even if you did nothing wrong. From your customers’ perspective, they have a legitimate complaint, and they expect an apology. It could be as simple as “I’m sorry we’ve inconvenienced you.” or “I’m sorry I know how frustrating it is to buy dinner for my family, only not to have everything there when I get home” A sincere apology will usually diffuse a lot of frustration that the customer has. There is an exception to this rule though, if a customer calls with a critical complaint, such as food poisoning, don’t apologize, it may be construed as an acceptance of guilt, instead refer to your company’s procedures for such events.

    Satisfy

    Make it right. Ask the customer “What can I do to make this right for you”? Be the judge of what is fair of course, but allow them the opportunity to feel empowered over the situation. Many times they may ask for the problem be taken care of on their next visit or maybe that you talk to the person who made the mistake and correct them. We used a great system of sending out a personalized postcard apologizing for the mistake, it was a couple of handwritten sentences (yes, many times with spelling mistakes from my team members), but it was personal and always well received. We always gave them the unexpected as well, maybe a free dessert or an extra side dish just to show that we cared about them.

    Thank

    At the beginning, at the end, in the middle; it doesn’t matter, thank the customer for calling and complaining.

    Why? With the simple act of complaining, your customer is telling you “I care about your business and your success”. They are giving you the opportunity to fix the problem and invite them back so they can give you more of their money. Puts a different spin on it doesn’t it? Thank them for giving you that second chance, for letting you know that something in your restaurant didn’t work like it normally does, for giving you the chance to make it right, and for the opportunity not to damage your reputation!

    Reputation? I had to throw that one in. You work hard, day in day out, trying the best to make your business the best, and yet one unhappy customer can take it away from you. A happy customer will tell two or three friends about a good experience, but an unhappy customer will tell at least ten friends about their experience and it always multiplies through word of mouth. Case in point, when I moved cross country to my new hometown, I was at a Chamber of Commerce event and being the new person in the group, I introduced myself and what we did. No sooner than five minutes passed did I get a list of 10 restaurants in my area that in their opinion were in “need of my services”. Only one person gave me a good restaurant. I didn’t ask, I was told. To this day I still haven’t been to those restaurants as a customer, why do I want to give them my hard earned money, when they made my new friends unhappy? It may not be a rational thought, but it is human nature.

    Will some people take advantage of your kindness? Of course, a rule of thumb I used in my restaurant was:

    First time shame on me,

    Second time shame on me, but I’m watching you,

    Third time… Shame on you and I will make the decision on how I will deal with you as a customer.

    Keep track of who calls to complain, names, phone numbers for follow up, addresses for your postcards. Using a binder and tracking your complaints, you will be able to detect and deter those that would take advantage of your new complaint procedures.

    Adding B.L.A.S.T to your expanding toolbox of customer service tools will help you in dealing with customer complaints and turn them around so they can tell their friends what great service you have!

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    Source by Albert Barneto

    Views: 0

  • Top 6 Ways to Get An Angry Customer To Back Down

    Top 6 Ways to Get An Angry Customer To Back Down

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    1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apology needs to be carefully worded. Here’s an example of a sincere, yet careful apology:

    “Please accept my sincere and unreserved apology for any inconvenience this may have caused you.”

    2. Kill Them Softly With Diplomacy. This simple phrase has never failed me: “Clearly, we’ve upset you and I want you to know that getting to the bottom of this is just as important to me as it is to you.” When you say this, anger begins to dissipate. You’ve addressed the anger directly and non defensively and you haven’t been pulled into the drama of the attack.

    3. Go into Computer Mode. To use Computer Mode you take on the formalities of a computer. You speak generally, without emotion, and you don’t take the bait your angry or difficult customer is throwing you. Your words, tone, and attitude are completely impersonal and neutral – (Think of the automated response system you speak to when you call your wireless phone company or bank.)

    This “computer mode” response deflects, diffuses, and disarms angry customers because you don’t add fuel to the fire by giving your difficult customer what they want -an emotional reaction. When you don’t take the bait, the difficult customer is forced to stop dead in their tracks. And that means you regain control (and confidence).

    The Computer Mode Approach In Action

    Let’s say your customer says:

    “You don’t give a d*** about customers. Once you get a customer locked into a contract, the service aspect is over.”

    While it may be tempting to fuel the fire with an equally hostile response such as “What’s your problem, creep?”

    Don’t take the bait. If you do take the bait, the situation will only escalate and nothing productive or positive will result. A computer mode response might look like this:

    “I’m sure there are some people who think we don’t care about servicing customers.”

    “People get irritated when they don’t immediately get the help they need.”

    “It’s very annoying to experience a delay in service response.”

    “Nothing is more distressing than feeling like you’re being passed around when all you want is help.”

    And then you stop -like a locked up computer.

    No matter how uncomfortable the verbal abuse is or how ridiculous it becomes, continue to respond without emotion. This tactic works because it is neutral, doesn’t take the bait, and because it is unexpected. The difficult customer wants to throw you off, make you lose control, and to get you to respond emotionally. When you fail to do each of these things, you actually regain control.

    Go into “computer mode” the next time you’re faced with verbal abuse from an irate or unreasonable customer, and I promise you, you’ll quickly regain control —and you’ll have fun with the process.

    4. Give this question a shot: “Have I done something personally to upset you?… I’d like to be a part of the solution.” Of course, you know you haven’t done anything to upset the customer. You ask this question to force the angry customer to think about his behavior. Often, the mere asking of this question is enough to get the ballistic customer to begin to shift from the right brain to the left brain, where he can begin to listen and rationalize.

    5. Show empathy – Empathy can be a powerful tool used to disarm an angry customer and show that you genuinely care about the inconvenience the customer has experienced. Expressing empathy is also good for YOU, as it helps you truly begin to see the problem from the customer’s perspective/and this perspective will help keep you from losing your cool when your customer gets hot. By letting customers know that you understand why they are upset, you build a bridge of rapport between you and them.

    Here are some phrases that express empathy:

    o “That must have been very frustrating for you.”

    o “I realize the wait you encountered was an inconvenience.”

    o “If I were in your shoes, I’m sure I’d feel just as you do.”

    o “It must have been very frustrating for you have waited five days for your order and for that I am sorry.”

    6. And finally, here’s a tip that works like magic. …. Show appreciation for the difficult person’s feedback. After your difficult customer has ranted and raved, you can regain control of the conversation by interjecting—not interrupting, but interjecting to thank them for taking the time to give you feedback. You can say something like:

    Thanks for being so honest.

    Thanks for taking the time to let us know how you feel.

    We appreciate customers who let us know when things aren’t right.

    Thanks for caring so much.

    The reason this tip works so effectively is because the last thing your irate or unreasonable customer expects is for you to respond with kindness and gratitude. It’s a shock factor and many times you’ll find that your customer is stunned silent and this is exactly what you want. When the customer is stunned into silence, you get in the driver’s seat and steer the conversation in the direction you want it to go.

    When you do these things you’ll find that being on the receiving end of verbal abuse doesn’t have to be threatening or intimidating. You can come across as confident, composed and strong…and most importantly, you’ll regain control of the conversation.

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    Source by Myra Golden

    Views: 0

  • Successful Entrepreneurship – Cracking the Code

    Successful Entrepreneurship – Cracking the Code

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    We've heard stories of penniless immigrants who came to Canada with nothing but a dream, but within a single generation accumulate a lot of wealth. How do they do it?

    This is a mystery to the typical person who graduates with a post-secondary education and goes on to work in the labor force as an employee (ie, most people!). This is because our educational system specifically trains its students to become employees rather than entrepreneurs.

    So when we hear about these rags to riches stories, we ask ourselves – "how did they do it?" As someone who grew up in an entrepreneurial household, here is my take on Cracking the Code to Successful Entrepreneurship:

    1. In most cases, one will never become truly financially independent working as an employee. Whether you are an entry-level bookkeeper or the CEO of a large organization, you can be unexpectedly fired at a whim by whoever you report to. You are therefore susceptible to financial catastrophe.

    2. Therefore, the only way to achieve financial independence is to build and maintain a successful business.

    3. There is a "magic formula" that will allow to evaluate a businesses' odds of success:

    [( Sale price of product – Variable cost of product) x Units sold] – Fixed Overhead Costs = Profit

    This formula will be very familiar to accountants – it's called the Contribution Margin Ratio.

    Let's demonstrate this formula using a Bubble Tea business. Wonder why there are so many Bubble Tea shops in Toronto? Because they make a heck of a lot of money with little risk:

    Price per bubble tea drink – $ 4.00

    Cost to make per drink (water, powder, sugar) – $ 0.50

    Drink sales per month assuming 100 sold per day – 3,000

    Monthly rent for shop – $ 3,000

    · Assume no labor costs – in the early years, the owners will work the shop themselves

    · [($ 4.00 – $ 0.50) x 3,000] = $ 10,500 in sales

    · Profit after paying rent: $ 10,500 – $ 3,000 = $ 7,500

    Once you apply this formula to the multinational soft drink companies to analyze their beverage businesses, you can begin to understand why soft-drinks companies have grown from humble beginnings to global companies they are today.

    You can also use this formula to evaluate almost any small business you might be thinking of getting into: restaurant, nail salon, hair salon. You should quickly realize that it's best to choose businesses with a high profit margin (ie, high selling price for produce / service and low cost of supplying the product / service) and high customer traffic (ie, units sold, people serviced).

    Seeing the Future – Cash Flow Projection

    You want to know if you'll be making a profit before going any further. If you skip this step, your chances of failing increase significantly.

    Investigate your costs to start up and run your business. The most common are:

    · Rent – how much will it cost to rent at the location where you want to set up?

    · Wages and payroll tax – will you need employees or can your run the business yourself? How much do you need to pay yourself to meet your personal living costs?

    · Advertising costs – what types of advertising will you use – TV, radio, internet – and what is their cost versus their potential return on investment?

    · Cost of inventory or raw materials – will these be imported? If yes, you'll need to factor in the impact of exchange rates on your profitability.

    · Purchase of equipment – general office equipment like a phone system, computers and IT network, and furniture, as well as specialized equipment for your specific line of business like restaurant equipment (if you're opening up a restaurant).

    · Business liability insurance – to protect yourself from liability if someone is inadvertently harmed by your product or service, or if someone is injured on your premises.

    · Pricing – how much will you be able to sell your product or service so that's it's competitive with others in your line of business

    Once you've figured out your monthly costs (ie, your overhead) and pricing, you're now in the position to determine how many unit sales you need to make to breakeven – remember the Contribution Margin Ratio that we looked at. Use a spreadsheet to build a cash-flow projection model.

    Protecting Yourself – Creditor Proofing

    If things don't work out for your business you could be financially ruined. Therefore, consider the following techniques to protect your personal assets from your business creditors.

    1. Incorporate the business. This will provide you with a level of creditor protection – most of a corporation's obligations are limited to its assets so this structure can provide protection for personal assets. This structure also has income tax benefits, which will not be discussed here.

    2. Always pay statutory debt on time, specifically:

    · Payroll source deductions;

    · Federal and provincial sales tax collected; and

    · Employee wages and vacation payable.

    Corporate directors can be personally responsible for these debts, notwithstanding that the business is incorporated. In many incorporated small businesses, the shareholder (ie, the business owner) and director are the same person.

    3. If you can, avoid giving personal guarantees of your corporation's business obligations (eg, landlord, suppliers) unless it is absolutely necessary.

    You will need a financial expert on your team to deal with the issues raised in this article. Therefore, I would strongly advise that you contact a CPA who can help you further.

    For all you aspiring entrepreneurs out there, I hope that I've helped take out some of the "mystery" behind successful entrepreneurship. Use this tool wisely and never stop dreaming!

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    Source by Victor Fong

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  • 6 New Best Practices For Exceptional Customer Service

    6 New Best Practices For Exceptional Customer Service

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    Providing excellent customer service may be one of the most important things you will do in your business. After all, if you do this part poorly, you’ll lose current customers and perhaps future customers too when they find out.

    1. Create Standard Policies and Procedures

    Setting up standards of service that your customers will read before and after buying and that you can use as your basis for how you provide a solution to their problem will help tremendously. Ensure your return policy, terms of service, and expectations are very clear to your customers.

    2. Let The Customer Speak First

    When a customer contacts you due to a problem, let them talk first. You want to listen to what they have to say and let them know you’re listening by making the right sounds, giving the right looks (if in person) and parroting back to them what you think they meant by what they said in your own words. Most customers tell you what they want in the first minute.

    3. Don’t Take It Personally

    If you are the product creator or direct service provider, it can be hard to provide customer service for yourself because it’s so personal. If you can’t separate things and see them as not personal and only business, you may want to outsource to someone who can do a better job at providing customer service to your customers.

    4. Don’t Be Negative

    Even if you have to say no to someone, it’s imperative that you maintain your composure and don’t be negative. Don’t attack. Don’t defend. State policies that you plan to stick to in a matter-of-fact way. Repeat if necessary, always using a calm voice.

    5. Be Easy to Find

    Don’t make it hard for your customers to contact you. The emails you send to your audience should allow for replying and not be a no-reply email address. Big corporations do use these but as a smaller business, you’ll turn away too many people if you do it too.

    6. Get a Mirror

    If you’re talking to people on the phone, get a mirror that you can look at while talking. If you smile and talk to the mirror, you’ll come off as friendlier and more approachable, and this will help keep the person calmer.

    The thing is, while you want to say that the customer is always right, sometimes they’re not. Sometimes customer service feels like harassment. Even so, you need to put it in perspective and try to listen to what they have to say and what their complaint is first. Try to listen through the anger and find the solution. Create policies that make sense but be willing to bend them. If someone is extra angry, you may be better off giving them a refund.

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    Source by Jon Allo

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  • Commitment & Determination – What Makes You an Entrepreneur

    Commitment & Determination – What Makes You an Entrepreneur

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    What makes you an entrepreneur?; this question is simple but very difficult to answer. For a long time, people have studied the science behind entrepreneurial process, what drives a great entrepreneur, the things that make an ordinary person transforms into a job creator.

    To answer this question, it’s much better if we try to understand what’s behind entrepreneurial process. At the heart of every entrepreneurial process is the founder, the opportunity seeker, the creator and initiator, the leader, problem solver, and motivator; the planner and the guardian of vision and mission. Without this human energy, behavior, drive, and vitality, the greatest ideas-even when they are backed by an overabundance of resources and people-will fail, grossly underperform, or simply never get off the ground. Brilliant athletic aptitude and potential is not equal with the great athlete. The difference is invisible and intangible: commitment, tenacity and determination.

    Commitment and determination are seen as more important than any other factor that inspiring an entrepreneur. It makes an entrepreneur can overcome incredible obstacles and also compensate enormously for other weaknesses. Almost without any exception, entrepreneurs live under extreme, constant pressure (when they start their business, for them to stay alive, and for them to grow). A new business requires top priority of entrepreneur’s time, emotion, patient, and loyalty. The level of entrepreneur’s commitment can be measured in several ways: through a willingness to invest a substantial portion of his or her net worth in the venture, through a willingness to take a cut in pay because he or she will own a major piece of venture, and through the other big sacrifices in lifestyle and family circumstances. Clearly, commitment and determination usually demand personal sacrifice.

    What you should keep in mind is that the desire to win never equal to the will to never give up. And this is actually a critical distinction. So many lead entrepreneurs say that they really want to win, but only few have the dogged tenacity and unflinching perseverance to make it happen. Just take an example of a young entrepreneur who made several phone call but none were returned. He made a few more calls but still, no response. Over the next week he made yet another series of calls that once again received no response. At that point, what would you do? Would you keep trying, or decide to move on and not waste any more time? Only you can answer this question, and the answer will gives a clear picture of your persistence’s level.

    Entrepreneurs who successfully build new business seek to overcome hurdles, solve problems, and complete the job. They are disciplined, tenacious, and persistent. They are able to commit and recommit quickly. They love to win and love to compete at anything. However, if tasks are unsolvable, an entrepreneur will be the first person to give up than the others. There is a fair opinion says that while entrepreneurs are extremely persistent, they are also realistic in recognizing what they can and can’t. They know where they can get help to solve a very difficult but necessary task.

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    Source by Rendy Dalimunthe

    Views: 0