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  • Eating Organic Foods Is Part of A Health Plan for Your Gluten Free Diet

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    How to be healthy is a subject with a wide swath of opinions. There are opinions about a vast group of different special diets. The negative health symptoms from eating certain foods is a very big challenge today.

    Gluten sensitivity is one of those symptomatic challenges that so many people are dealing.

    As you explore and venture onto a gluten free diet you may or may not see that all your troubling symptoms are going away. Symptoms you had hoped eliminating gluten would solve. Perhaps some symptoms have stopped or have eased but others that you thought might relate to gluten are still causing you grief.

    Lets also ask the question, are you still eating a diet consisting of manufactured processed commercial foods? Is the only change that now the foods you eat contain no gluten?

    Many people who are gluten sensitive, have Celiac disease or are gluten intolerant and just trade the same potentially toxic commercially processed foods for toxic gluten free foods. All the preservatives, additives and toxic chemicals are still there and may be contributing to many of the symptoms you are hoping to stop and control.

    What’s the solution? Go organic. This means start looking for the organic label on all the food you buy. Organic foods may in some circumstances and with certain items cost more, but what is your health and well being worth. If you would rather eliminate symptoms that may be connected to hidden gluten and additives with the use of pharmaceutical drugs or would you rather pay a bit more for your organic diet.

    Organic means clean food, no preservatives, no chemical additives, no binders. flavor enhancers or ingredients with laboratory names you can’t pronounce and have no idea what they are. Organic foods are grown naturally in soil without synthetic compounds added.

    One of the benefits of eating organic foods is that you can also test to see if any of the additives in the commercial processed foods you have been eating are contributing to any symptoms.

    Organic is the healthiest for you and the Earths environment? Here is another benefit from eating organic, you become part of the solution for a healthier planet and sustainable future for us all. While you make substantial changes to your diet like becoming gluten free consider making other kinds of substantial changes like eating organic foods in a Paleo diet or whole foods diet. It’s a serious win win for you and your health and for helping to solve an important environmental problem facing us all.

    What we choose to eat has an affect on the environmental health of the world. Eating gluten free organic foods makes a statement that you care about not only the chemicals going into your body but also all the chemicals being pumped into the Earth through non organic commercial agriculture.

    Going gluten free is just one part of the equation for getting healthier and reaching for new levels of health and quality of life. Making your gluten free lifestyle an organic lifestyle will serve you well.

    Organic Gluten Free Foods Are Bountiful

    The gluten free foods industry includes organic foods. Beyond the foods that would be substitutes for foods that would commonly contain gluten there are also all the organic foods that naturally don’t include grains and gluten. Organic vegetables and fruits, nut, seeds, beans, mushrooms, garlic, onions and all the other wonderful healthy foods are that much healthier when they are organically grown.

    Organic grains that are gluten free are the best kind of grains you can eat, like amaranth, quinoa, millet, rices, buckwheat and non corn are choices if you want to have gluten free grains in your diet. Organic foods help you avoid GM (genetically modified) ingredients as well.

    Another organic foods diet that is really good for you in the Paleo diet. Eating the diet of the hunter gatherer should be organic, the caveman’s diet was organic.

    Prior to the industrialization of farming and food production there was no need for the word organic to differentiate foods that are naturally grown and those that are commercially grown.

    One way to look at how natural organic foods should be for anyone’s diet is to realize that foods were organic for centuries and have only been industrialized for a very short time. There is evidence that the industrialization of foods is part of the cause of the rise of the gluten sensitivity epidemic.

    Making your gluten free diet an organic gluten free diet makes total sense and is very clearly the healthiest choice. In fact to take this a little further, an organic whole foods diet or Paleo diet is probably ultimately the healthiest diet for you.

    Take the leap and go organic all the way.

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    Source by Michael Chadd

    Views: 0

  • Relationships: Can A Relationship Bring Up Someone’s Attachment Trauma?

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    When someone gets into a relationship, they may believe that they have finally met their match. What they have been through in the past, when it comes to this area of their life, is then going to be well and truly over.

    At one point, it will have been as though they were on a stormy sea and now, they will be on calm waters. There is then going to be no more bumps – the path in front of them will be completely flat.

    An Unexpected Outcome

    However, although this may be how one currently sees this area of their life, it doesn’t mean that their external world will match up with what is taking place in their mind as time goes by. What they could find is that their partner ends up pulling away as time goes by or that they come up too strong.

    If the former takes place, one could end up feeling rejected and abandoned, and what may follow is the feeling of being worthless. Yet, if the latter takes place, they could end up feeling smothered and trapped, which could result in them feeling powerless.

    Confusion

    If something like this was to take place, the first thing that one could do is to blame their partner. Instead of stepping back and reflecting on what is taking place, what is going on externally will be seen as the issue.

    As a result of this, their partner could end up reacting negatively to what they say, creating even more disharmony. Another thing that could take place is that the relationship could simply come to an end.

    A Similar Scenario

    At the same time, while one of the occurrences above could be what has taken place, it could be slightly different. So, instead of them feeling rejected and abandoned because their partner has actually pulled away, they could feel this way if their partner has a lot going on at work, for instance, and is unable to spend as much time with them as they usually would.

    And, while they could be feeling smothered and trapped due to their partner coming on too strong, they could feel this way whenever they express their needs. No matter what is going on, then, it will lead to a fair amount of internal discomfort.

    The Early Stages

    If one was fine before they got into a relationship with this person, they may wonder what is going on. But, while they may have been fine up until this point, there is also the chance that it is not this black and white.

    They may have only been seeing this person for a few weeks and had number of intense experiences during this time. Perhaps there was time when they didn’t hear from them for a little while, with this resulting in them feeling fearful and as though they had been rejected.

    Attached

    This may have been a time when they simply reacted to how they were feeling, doing what they could to get the other person to respond. Alternatively, they may have pushed down how they felt and tried to act normal.

    Their need to make a good impression at this point may have stopped them from criticising the other person. Based on how they felt, the last thing they would have wanted was for them to stop talking to them altogether.

    One Outlook

    One way of looking at what took place earlier on and/or what is taking place now that they are in a relationship would be to say that one is simply overacting. Ergo, the best thing for them to do would be to make sure that they don’t get caught up their ‘irrational’ feelings.

    One could end up coming to believe that they need to be mindful of what is taking place in their head, due to the fact that their thoughts create their feelings. It is then going to be all about what is going on up top.

    A Deeper Look

    Another way of looking at this would be to say that the reason all these feelings have been coming up is because they have become emotionally attached to another person, which has allowed their early wounds to be brought up to the surface. Consciously, one may not see the other person as their caregiver, but unconsciously, this can be exactly how they see them.

    At a deeper level, part of them will look towards their partner to give them what their caregivers didn’t give them, and when this doesn’t happen, how they felt during their early years will come back up to the surface. And not only will how they felt during their early years be triggered when their partner doesn’t behave in a certain way, this can also take place even if this part of them assumes that something has taken place.

    Deep Pain

    There is then going to be no need for clear evidence to be provided in order for their early wounds to be opened up. What complicates this even further is that although this part of them will want to receive what it didn’t receive all those years ago, experiencing the same experiences over and over again will be what feels safe.

    When their wounds are opened up, they can end up feeling like a needy and dependent child. Perhaps their early years were a time in their life when their needs were rarely, if ever met, meaning that they would have been spent a lot of time feeling rejected and abandoned.

    Awareness

    The years will have passed since that stage of their life but the trauma that they experienced will still be within them. If one can relate to this and they want to change their life, they may need to reach out for external support.

    This is something that can be provided by the assistance of a therapist or a healer.

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    Source by Oliver JR Cooper

    Views: 0

  • Using Reiki to Heal a Broken Heart

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    When dealing with heartbreak the widespread belief is that time will heal all wounds. Although this is most assuredly true, there is a way to accelerate the healing process to bring some much needed emotional relief. That way is Reiki! Reiki (pronounced Ray-Key) is a form of healing energy that was first discovered in Japan in the early part of the 20th century by Dr. Mikao Usui and was later brought to the United States in the 1950s. It is now beginning to become more main stream as an alternative treatment for healing and well-being and is an excellent way to speed up the healing of a broken heart.

    Reiki is gentle and non-invasive and has been shown to dissolve energetic blocks in the body which in turn allows the body to heal more rapidly. In his book, Reiki, the Healing Touch, William Lee Rand describes Reiki as being able to heal,”…by flowing through the affected parts of the energy field and charging them with positive energy. It raises the vibratory level of the energy field in and around the physical body where the negative thoughts and feelings are attached. This causes the negative energy to break apart and fall away. “

    Since Reiki works on both a physical and spiritual level, it offers extra support when one is going through a break-up. Reiki is administered by the Reiki practitioner placing his or her hands on the client and allowing the Reiki energy to flow through his or her palm chakras. The Reiki energy then enters the client’s body and dissolves blocks of energy it encounters thus harmonizing the body and spirit of the client. This in turn allows the client to more readily heal from emotional and spiritual trauma caused by the break-up.

    Many Reiki practitioners are also able to clear out and balance the chakras of their clients. Having a Reiki practitioner clear out and balance one’s heart chakra, specifically, during this delicate time will not only help one to become more loving and kind to oneself, but may also allow one to more quickly be able to trust and offer love in a future relationship.

    Reiki is a powerful yet simple holistic modality that everyone can benefit from and especially those dealing with a recent loss. If you feel that Reiki treatments are something you would like to pursue to assist in your healing process, you may find a local practitioner by doing an internet search of Reiki practitioners. However, not all practitioners are the same nor charge the same price and just because a practitioner charges a great deal for a treatment does not mean he or she is the best practitioner.

    It is best to do a thorough investigation of all practitioners you find in the area and compare not only prices and services offered but to also call a few practitioners to ask questions about his or her practice. This way you will get a better feel for each practitioner as an individual and can decide on whom you intuitively feel best about booking time with for your first appointment.

    In most cases, after just your first session, you will begin to feel much better both physically and emotionally. The most common experience among Reiki clients is a feeling of deep relaxation and well-being during and after a Reiki treatment with the more profound healing results being noticed after a few sessions.

    Reiki is an excellent way to speed up your emotional healing and I highly recommend it to anyone experiencing any type of heartache.

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    Source by Nancy Fowler

    Views: 0

  • Negotiation Tactics and The Poison of Emotion

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    “Don’t take it personally… it’s just business.”

    No doubt you have heard these words spoken by an opposing party to a business deal. Many people have heard these words, and they usually followed a bone-crushing blow from the other side. As if to make any wound acceptable, they remind you they wouldn’t do it on a personal level, but only in a business context.

    As if the two are separable.

    The reality is, personal and business are really not separable, and this is why: when you negotiate a deal, you do not negotiate with a retail shop, or a construction crew, or a brand of product – you negotiate with a person. And that makes it personal, every time.

    Because negotiations are personal, there usually are emotions involved. Humans are emotional creatures; in fact, we are the only emotional creatures. We are unique from the rest of the created world in that we have wills, intellects and emotions. These three trademarks of the human psyche are integral to any negotiation, and the more value involved, the more these three human traits play a role.

    When emotions take the stage in a negotiation, things can get skewed very quickly, and what began as a logical journey to a reasonable conclusion becomes an intense entanglement of anger, pride, and despondency.

    When people get angry, they let reason go to the wind. “Okay, fine,” they say, “if he is going to treat me like I’m stupid, I’ll make sure he knows I’m not.” Then an unwise, unproductive decision is made.

    When a negotiation becomes a showdown of who can prove they are getting the better deal, there’s a battle of pride, and the two sides just continue to try to top the other and the negotiation goes nowhere.

    When someone feels like the breath was just knocked out of them, like when the opposing party downplays or even criticizes what the other party thought was the most valuable element of the deal, a hurt, dejected emotion surfaces and there is an underlying resentment from there on through the rest of the process.

    Emotions are poison to negotiations.

    A skilled negotiator who understands how to apply effective negotiation tactics will do all she can to leave emotions at the door… and lock the door behind her until an agreement is reached.

    In many negotiations, emotions are expected to arise, and some situations almost guarantee them. When two people who have lived in their house for thirty years, reared their children there, made lifelong friendships with the neighbors, and remodeled the home with their own blood and sweat and tears, realize they are at a point where they must sell, they are not going to sell easily. You can bet these folks are going to have some serious emotions when accepting an offer to buy their home. They are selling a part of themselves and may need some serious motivation, which could be an irresistible, bullet proof, over-asking price offer from a buyer.

    And this can mean a tough negotiation ahead.

    High octane deals can create problems, but there are negotiation tactics to deal with them. Here are a few to consider:

    • Understand the other party may be putting on a front

    Some of the nicest, most pleasant people become monsters at the negotiating table. Why? Many reasons. For one, certain people believe you are supposed to be rude and hard-nosed in a negotiation. Yes, they are wrong, but telling them about it is useless. The important thing to remember is you must absorb the abrasiveness and harsh language with grace. Let them be as assinne as they want, but don’t let it affect you. Even if you are burning inside because the buyer just told you the mural your friend painted on the building side will be painted over as soon as the recording ink dries, DON’T LET THEM KNOW IT. Emotion is fine; expressing emotion in a business dealing is weakness.

    You must be strong whether you feel it or not, because it is not so much how you feel that counts, it is how the other side perceives how you feel.

    • View everything from the standpoint of fair market value

    The fact that you hand planned those deck boards and involved your kids through the whole project really doesn’t matter. It may make the deck more valuable to you, but it doesn’t to your buyer. A deck is worth what the fair market value for decks is. Nothing more. In a similar way, the fact that it took you a full year of pursuit to secure that particular client doesn’t affect the value to the buyer of your business. The client is worth the fair market value of their revenue generation for the business. Nothing more.

    Leaving personal emotions out of the deal will help a negotiator to view the value and transferability of his assets properly, and encourage a healthy and balanced negotiation.

    • Have a third party do the negotiating

    Usually big corporations involved in mergers and acquisitions and buy-outs employ the services of an attorney or attorneys to handle the negotiations. This is partly because of the technical know-how required in complicated deals, but it is more than that. Corporate execs know that to have an outside, neutral person to handle the dealing removes any personal element (or at least most of it) from the negotiations. The attorney’s job is not on the line, nor is his standing in the company. But the executive’s is, and there is power in removing those personal elements which can make a party weaker.

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    Source by Rhett Kniep

    Views: 0

  • A Beautiful Mind – Nobel Prize Winning Doctor John Nash

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    “Nothing’s ever for sure, John. That’s the only sure thing I do know,” says the schitzotypical auditory plus visual delusion and hallucination known to John Nash as Charles. This is very true even coming from one of these three imaginary people that John Nash believes to be a part of his daily life. Although non-existent these characters including not only Charles, but his adolescent niece Marcie, and his military contact William Parcher or just Parcher, play a pivotal role in the life of professor and doctor, John Nash.

    True, much of what the public knows of the mental disorders, and specifically Schizophrenia is based on what they observe from films and television. This Oscar/Academy four time wining film, A Beautiful Mind, is a very compelling story about a genius mathematician/ cryptologist, who’s life in Cold War era America, aroused his super paranoid and delusional thought process to overwhelm his mind.

    ONSET:

    John Nash exhibited mild symptoms or schitzotypal behavior probably through his childhood. This is evident because of his avoidant personality shown by his impeded interpersonal communication and relationships, and by his moderate “word salad” that he has. His hallucinations and delusions manifested initially by his graduate school Princeton roommate Charles.

    His peers played a crucial role in his life and in his recovery. Once stabilized to a level of acceptance and coping with his symptoms he is given visitations and job opportunities to help him in reintegration. Through the entire relations ship from student to wife, Alicia Nash was interceptive and supportive of his treatment and life after treatment, including a dangerous relapse of behaviors.

    Also, his peers did not initially know how to respond to the disorder because of John Nash’s involvement with the US government. It may have opaque at times but eventually they could make light of the situation once Nash was coping and stable.

    THE PLOT THICKENS?:

    John Nash almost killed his baby son by drowning him in the tub during his major relapse. He had been pocketing the medication and eventually he regained his code breaking and psychotic behaviors. He was in the back shed while drawing the bath and got caught up in what was allegedly provided by Parcher and the US governments’ highest echelons.

    + Symptoms= Racing thoughts, Hallucinations, Delusions

    – Symptoms= Cognitive impairment, grossly distorted reality

    (Axis I and Axis II)

    RETURN TREATMENT:

    Nash was able to eventually be stabilized on his psychotropic medications and with time and strong encouragements able to cope. This was abruptly made evident by his realization that the manifestation of Marcie never aged and paired his wife’s’ strong endearment and optimism towards him.

    Self Reliance was key to his rehabilitation and integration back into society. Aside from a strong support network he found that working in his field of abstract mathematics was his tool for learning interpersonal relationships and separating reality from his reality.

    The Nobel Prize was a major pat on the back for John Nash. Although he did not know the extent of his economic theories had spilled over into, Nash was still acknowledged for his intelligence. It is his life time achievement and it is he can observe that his life was great, not grandiose.

    PAST & PRESENT THEORIES:

    Although many scientific advancement have been made in psychology and imaging techniques treatment has not evolved juristically. Although doctors can now see the brain functioning and areas of brain used in a schizophrenic person the treatment is somewhat similar to that of the 1950’s. ECT, medication, hospitalization, and reintegration are the keystones of treatment for the stabilizing of this mental disorder. Then a medical round of SSRI’s and atypical anti-psychotics are used to maintain an even keel. Hospitalization is a safe way to intervene on an individual although laws have changed regarding commitment of those deemed unsafe for society. ECT has been modernized and more finite now and can be used to treat a plethora of moderate to severe mental disorders. Also, SSRI’s are more affective and paired with support many will stay stable.

    Once John Nash was known to be schizophrenic his friends help with the families clarification of his advanced symptoms. Then they slowly allow him back into his life with some initial hesitance that eventually will turn into a subject of laughter between old friends. Although some were intolerant and mocking of his disorder and effort he was able to maintain a level of functioning on the normal plane of societal existence and even win the highest scientific achievement award.

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    Source by J Greenes

    Views: 0

  • Poor Man Rich Soul – How to Enjoy the Richness of the Mind

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    If you are poor nonetheless, it does not matter if you know how to keep a mind full of richness. Trees do not have any bank accounts, credit cards, fancy cars or villas, do they? What they have are branches and leaves as well as that good soil to keep them growing. It would not matter if fall strips them bare for a few months, because they would survive again after that. It is great if we can learn this; that abundance did not spring from nothing and that keeping along matters a lot. Have not all trees started from a single seed? And it even requires courage, endurance and patience to keep growing. So here are some tips to bring forth that richness of the mind.

    Try Unit Spending
    When you find yourself not able to spend on many things or when you are constantly living on a budget, there is a way around it! What that means is for you to train your mentality to spend in an acceptable range based on your financial capacity. For example, if you are a person capable of spending in amount bearing up to thousands, then by all means spend one to two units less. That means, when you start spending in amounts of tens or hundreds, suddenly you find yourself capable of buying a lot more stuff! On the other hand, if you are person capable of spending in amount bearing up to hundreds, then by all means spend again one to two units less. That means spend in amounts of tens and below tens! You will find yourself a lot happier when you realize that there are still so many things out there that you can buy!

    If one of the keys to happiness is ultimate buying power, make it one that happens in relation to quantity instead of quality. At times when quality matters more, you can either realign a portion of your savings and go for the best options available or delay the purchase until the time and cost of the product falls at its optimal state. Consider buying in relation to quality only when necessary. After all market places deserve its fair chance of customer share. Certainly there are products that you could compromise easily on its quality, just be sure not to compromise those that should not be done so.

    Be a Good Person
    If you are usually a good person, chances are you can become popular among your friends and family. That notion itself is self reassuring. Less fear embedded in your mind as you already know, there are people willing to lend a helping hand still. Make sure you are a good person that has real, decent friends and that you have done your part when times are good. Say the down time is heavy, then what you should do is share those worries with your friends and family. Deeper bonded friendships will warm hearts and keep us going still. Bad times can also be perceived as an opening for new opportunities at bay. Work hand in hand and fight together to alleviate all sorrows due to poverty. Let all pass with good hope and constructive activities.

    A year older and a year wiser! Never outgrow this mentality. Learn and be wiser everyday. Find ways to manage problems or formulate strategies to overcome them slowly. Plant yourself to become one strong and healthy tree.

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    Source by Karen Chai

    Views: 0

  • Advantages of Group Dating

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    Group dating is very popular in Japan and it is also known as ‘compa’ and ‘gokon’. Group dating is slowly becoming very famous in other countries also because through group dating people can easily find a suitable partner. The concept of dating in a group is very unique and different. In this system a girl and a guy who know each other from before plan a date in which each of them get 4 to 5 eligible friends. This date can be held in discos, bars, restaurants and hotels.

    So now let us discuss the most advantages of a dating in a group. These advantages will help you to understand this type dating in a better way.

    1. Socialize in group in a much better way
    As a group dating system involves trustworthy peers people can socialize in a much better way with each other. Group dating helps a person to learn from one another’s experiences. This type of dating involves a group of trusted teens who go out together in a group rather than in couples. Every parent want their kids to be in good company and influence, this type of dating helps them in this matter.

    2. Group dating helps in observing the opposite sex
    Teenagers are often interested in the opposite sex, but they are too scared of rejection. But in this type date setting, teenagers of genders can get to know each other very well. In this setting, every person can keep an eye on his or her friend, this helps in creating a better bond between friends and siblings.

    3. Can get acquainted with each other very easily
    This type of dating is most appropriate for those people who like some one but are not able to express their feelings. By becoming a part of this system they can get to know more about the person they like or love. Through group dating they get confidence and can face rejection more easily and boldly.

    4. No risk of temptation
    Having fun and getting to know each other are two main features of a group date. Kids involved in this type of dating are much better behaved because they want to impress each other. They avoid doing things that can harm their friends. Temptation is reduced to the bare minimum because kids are in the company of trustworthy friends.

    5. No pressure of impressing any one
    The main advantage of this type dating is that even if you do not manage to find a partner, you can still enjoy the outing or party with your friends. In a group dating even if you do not find a compatible partner you can still have a pleasant time, because you do not need to impress a particular person.

    These are the most important advantages of this type of dating system.

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    Source by Jessica N King

    Views: 0

  • Internal Customer Service: Guidelines for Suppliers and Contractors

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    Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customers – those people within the organization that service us – as internal customers and who we service as internal customers. “There is a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services. It is almost impossible to provide good external service if your organization is not providing good internal service.” R. Zemke and K. Anderson, Delivering Knock Your Socks Off Service, 1981.

    And it’s not just about internal customers within the walls of your organization, it’s also about those arms-length internal customers and customer service providers – suppliers and contractors – those people who either supply your organization directly or come into contact with your external customers, directly, as your representative. These suppliers and contractors should be considered an integral part of your organization and the service they provide should be measured as accurately and frequently as you measure the service level you provide.

    To my mind, servicing others, whether internal or external (customer, supplier, colleague, peer, supervisor, contractor), should reflect the values of your organization and the process to retain the best customers – again, whether internal or external – can be applied across any of these groups. Suppliers and contractors should be selected and retained based on their commitment to servicing your customers – and your employees – as you require them to be serviced. Although you do not ‘own’ these suppliers and contractors, you have the right to demand the equivalent level of service you provide to your customers. When selecting your suppliers and contractors, or measuring the ones you currently are associated with, the following guidelines may help ensure that internal service meets the standard.

    Recruit suppliers and contractors as you would your employees.

    You should be seeking out the best person for the job, the high performer who will be able to deliver on your business expectations and drive up results for your company. Why not utilize some of the recruiting tools you use when conducting a search for an employee? Think about it. You will be paying this supplier or contractor to perform services for you or your customers so you should expect them to be of the calibre you expect from a new employee. Consider requesting a resume of their qualifications and experience, customers they have serviced, certifications that may be required, and if available, customer testimonials. Interview them in a similar fashion to the way in which you interview for employees. Check their references and make sure you put in place a contractual arrangement that clearly documents what you expect from them and what they can expect from you (this is just another version of position profiles and expectations for the role).

    In these cases, you are seeking high performers capable of servicing both your customers and your employees. And you have a responsibility to provide them with the information, resources and possibly, tools, they will need to service both these groups accurately and professionally.

    Provide clear expectations of performance.

    Even if your suppliers and contractors have worked with your organization for a long period of time, it is critical to periodically review your expectations of their role and how you expect them to service your customers. Customers are retained because they have developed a good relationship with their supplier and any contractor or supplier who is dealing with your customer directly, is seen by the customer to be an employee of your company, and hence; representing your company.

    When I was a general manager for an energy distribution company, one of our contractor service technicians accidentally cut the customer’s phone line. The first issue for the customer was, of course, the cut phone line and the inconvenience associated. The second issue was that the contractor apologized but told the customer he would have to call our company to secure satisfaction regarding the cost and inconvenience of having the line repaired. The third issue was the response the customer received from the Branch Manager when he called our company office to complain. He was told we were not responsible since it was a contractor that had cut the line! Yes, I too, was shocked when the customer got through to me to complain and told me what the Branch Manager had said. Even more distressing was the fact that the Branch Manager defended his position when I called him about the complaint!

    No doubt we did not clearly identify to our contractor our customer service expectations. To me, they were simple. Apologize to the customer, call our office immediately to request a solution and then work with the customer to get the solution implemented. Simple to me but certainly not to our contractor or, I quickly discovered, to my Branch Manager.

    So my next step was to build a contractor customer service agreement and develop a customer service training program to implement with both our employees and our contractors. We then implemented it across my region. We still had customer service issues with both our contractors and our employees, periodically,but this was a great first step.

    Conduct frequent performance reviews.

    Providing your suppliers and contractors with regular, specific feedback will not only give you confidence that they are meeting your needs but will also provide opportunities for them to discuss any customer service challenges, issues, or problems with you before they result in lost customers. These regular reviews should be part of the contract between you and the contractor and they should be implemented on schedule. During these reviews you should include their primary employee contacts to ensure all partners are clear about the issues and able to participate in developing the solutions. This secures commitment to the solutions.

    Reward and recognize customer service excellence.

    At a minimum, providing them with a reference signifies that you are pleased with their customer service performance. But, without a doubt, the best reward for suppliers and contractors is securing more work from you.

    Following these guidelines will go a long way to ensuring alignment between your company, your employees and your suppliers and contractors – to the business goals and strategy. All sectors can then be focused on delivering the expected level of customer service to the customer base you want to retain.

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    Source by Donna Stevenson

    Views: 0

  • Fugazi – 5 Dollar Shows, 10 Dollar Albums And 1,000,000 Dollar Passion

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    Few bands in recent years have enjoyed the critical acclaim that this influential rock band has received. Formed in 1987 by the remnants of crucial hardcore bands Embrace and Rites of Spring, this band has reached the title of underground legends. This reputation is not the result of their evolution of hardcore punk and their experimentation with several other musical genres but of their ethics and ideals. This essay’s purpose is to expose one of the best bands of the American underground. Fugazi is composed of vocalist and guitarist Ian Mackaye, vocalist and guitarist Guy Picciotto, bassist Joe Lally, and drummer Brendan Canty.

    To start to chronicle Fugazi’s history, one must first look at their hardcore roots. Ian Mackaye was the vocalist of the iconic and often called “definitive” hardcore punk band Minor Threat formed in 1980. Minor Threat has a legendary status in the punk scene because of their music, their ideas and their approach. After Minor Threat disbanded in 1983, Mackaye went to form Embrace in 1985. Meanwhile, Guy Picciotto was part of Rites of Spring, often called the “first and definitive emocore band,” formed in 1984. These two influential bands were part of the movement known as “Revolution Summer,” an attempt to change the punk scene to more melodic music and introspective lyrics; several hardcore bands from the 80’s had attracted a lot of violence and intolerance because of their aggressive music and raging lyrics. The two bands were short-lived, and their members joined other groups. Ian Mackaye then formed a trio with Joe Lally and Colin Sears, who left and was replaced by Brendan Canty. Fugazi is a Vietnam acronym for bad combat scenarios that stands for F*cked Up, Got Ambushed, Zipped In. After a few shows they decided to add Picciotto into the mix and continued playing for several years.

    Fugazi are very difficult to classify and labeling them into a single genre is nearly impossible and, in some ways, insulting. Their music integrates elements of punk, hardcore, noise rock, and even soul, with innovative rhythms influenced by funk, jazz, reggae and dub. In fact, they have been categorized as post punk and post hardcore by many critics because their music is an evolution, progression and reaction to hardcore punk. This band is also notable because of the interlocking guitars of Picciotto and Mackaye, which stay in a balance as equals, unlike most bands that have a leading guitar and a rhythm guitar. Also, the contrast in both guitarists singing styles is fascinating. Mackaye’s hardcore roots make his singing be way more straightforward and anthem-like while Picciotto prefers a more abstract way of singing. Their experimental sounds have influenced many bands, like At the Drive-In and are regarded as one of the best bands of the last twenty years.

    Just as famous as their groundbreaking music are their ethics and ideals. They’re one of those hard-to-find bands that, while keeping their DIY punk ethics, still achieved mainstream success. They normally charged form $5 to $10 per show and insisted that their shows be open for everybody, age notwithstanding. They don’t sell merchandise like posters, pins, patches or t-shirts because they thought that having a person managing merchandise involved more costs and they wanted to keep the prices of their albums and shows at a minimum. At their shows, Fugazi encouraged the underage fans to wear black exes on their hands to stop them from consuming alcohol, particularly, a tradition created by Mackaye during his days at Teen Idles, a band older than Minor Threat. Much of Fugazi’s reputation comes from word of mouth. They had the reputation of powerful, cathartic shows and an eagerness to play anywhere. Another famous characteristic of Fugazi is that they, unlike most bands from their time, discouraged slam dancing, fist fights, and moshpits during their shows and are ready to stop playing and ask the problematic people to step out with their money back so they can continue their show.

    Fugazi have proved to be one of the most revered bands in the American Indie and Punk scenes because of their contribution to music. Just the fact that they never sold out when they had a myriad chances proves how valuable their music was for them, an admirable quality. In this conformist and corporative world where sounds are synthesized and copied to manipulate the masses, those underdogs that rebel against the mainstream and seek to achieve musical pleasure are the ones that are worth listening to. Many bands have taken Fugazi’s example but no band will ever compare to the greatness that was Fugazi, the band that could.

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    Source by Juan Diego Alvarado

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