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Tag: Mistakes

  • Customer Trust and Loyalty

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    Customer trust is a precondition for prosperity. Yet, most businesses…

    o Act as if customer trust develops because the business believes it is honest.

    o Build only a shallow type of trust that does not lead to profitable relationships and loyalty.

    o Have no strategy to build the type of trust where customers increasingly value the relationship.

    Now is an excellent time to aggressively and systematically work at building customer trust. Virtually all businesses have been tainted by the general rise in societal distrust of companies.

    o A recent Datamonitor study of consumers in the USA and Europe found that 86% are less trusting of companies than they were five years ago.

    o 80% of people stop buying products or services from companies when their trustworthiness comes into question (Edelman 2005 Trust Barometer)

    o People spread distrust to friends and associates, the people we trust most.

    o Over 33% who lose trust in a company, openly campaign against that company on the Internet.

    The Datamonitor and Edelman research demonstrates that it goes beyond a few isolated cases. Furthermore, according to a Yankelovich study, more than two-thirds of people don’t believe advertisers and marketing. They see it as self-serving distortions.

    Customers want to do business with companies they trust but, don’t know who to trust. Therefore, companies that proactively demonstrate trustworthiness stand to gain a tremendous source of competitive differentiation.

    What is trust and why is it important to customer relationships? Webster gives two definitions of trust that help separate the wheat from the chaff.

    1. firm belief or confidence in the honesty, integrity, reliability, justice of another person or thing.

    2. confident expectation, anticipation, or hope; as in trust in the future.

    Most companies believe they are trustworthy but only measure up to the first definition. They want to be known as a company that is honest, reliable and fair. They expect their products live up to expectations and when they don’t they think they treat customers equitably.

    Do you think your company measures up? If you say yes, ask yourself what you proactively do to build this trust. Many companies have no deliberate strategy.

    If you have a deliberate strategy, now might be a good time to question how well it is working. As mentioned above, Yankelovich’s research shows that most customers don’t believe your marketing and advertising. And, the Edelman Trust Barometer concluded that when looking for a credible source of information on a company or product, CEO’s, employees, public relations people and celebrities rank in the bottom half.

    Measuring up to the first definition of trust is essential to sustainable and profitable customer relationships. However, even if customers believe your company is honest, reliable and fair, this is no guarantee they will be loyal and profitable. To garner commitment, profitability and high lifetime value, a company must measure up to Webster’s second definition as well.

    Businesses that meet the first definition but not the second, run into the Satisficing Trust Barrier. Satisficing trust is the trust that allows a customer to feel comfortable in buying products or services from a company. It is a sense of confidence that the company will stand behind the product. It is sufficient trust to purchase a well-defined product, a commodity. In a world of abundance and overwhelming choice, satisficing trust does not insure repeat business. Customers buy commodities that offer the best trade-off between satisficing trust, price and convenience. Some companies become complacent because they feel they offer the best combination of the three. Unfortunately for them, all it takes to lose customers is for a competitor to create the perception of a better deal. No real relationship value has been accrued by the company who wins business this way.

    The operative words in the second definition of trust are “hope” and “trust in the future.” Many purchases these days are not commodities; they are not well defined and may not have a track record. To make these types of purchases the customer must take a “leap-of-faith,” and this requires trust. In this type of trust the customer must believe that the vendor company is truly interested in a win-win relationship. That is, they are interested a long-term relationship where both parties benefit. This type of trust grows out of experience with a company demonstrating a real commitment to win-win. Since virtually all customers have been “burned,” companies often have to subjugate their short-term interests to stimulate the development of faithful trust.

    Customer want to build relationships that help them more confidently make “leap-of-faith” decisions. Being able to rely on this trust helps them simplify things in an increasingly complex world. When this happens, trust in the relationship becomes more important to customers than price and convenience. It starts with “hopeful trust.” Customers want the best for themselves. They want to adapt and to embrace change, and they will place extremely high value in relationships that help. Customers are on the lookout for signs from companies that their “hopeful trust” will be well placed. But this “hopeful trust” is just a test. If experience demonstrates that trust in the relationships is justified, faithful trust will emerge.

    When trust morphs from “hopeful” to “faithful,” a very significant twist occurs. The main concern of customers shifts from price and utility to the seeking of advice and guidance. When price is an issue, customers withhold information. When they seek guidance, they openly share. “Faithful trust” enables this openness. It also enables both parties to prosper and builds a basis for co-adaptation, now and in the future.

    The trustworthy company gets the immediate sale, but they get much more. Snafus or mistakes that might have once terminated a relationship are now overlooked for the sake of the relationship. Customers become turbocharged advocates. They don’t merely tell others what you sell; they vouch for you and the relationship value you deliver. They come to depend on your business and, as a consequence, they want you to thrive.

    The real-life story of Billy Blue, a men’s clothier in San Francisco illustrates the power of fully trusting relationships. Billy Blue’s thriving business took a nose dive during the dot.com crash. The downturn was so severe its owner, Billy Bragman, considered closing his doors. Instead, he wrote his customers a letter explaining the situation and asked them to buy more clothes. Even though many of his customers had their own business “trial and tribulations,” they increased their clothes purchases. One guy sent a check for $2,500 with a note saying, “You know what I like; just send me some new clothes.” Billy Blue customers could easily have turned to other men’s stores but they chose to support Billy Blue. They valued their relationship with Billy Blue and didn’t want it to go out of business.

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    Source by John Todor

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  • Can Rabbits Change Gender / Sex?

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    I have seen this question on many forums and over heard breeders discussing the fact that their rabbit changed gender. In fact rabbits that have won awards at ARBA conventions as a doe, have been shown later only to find out it was actually a buck. Does this mean that a rabbit has changed sex?

    Amazingly in nature there are some instances where an animal can change its gender. Take for example a clown fish. Clown fish live in schools. Within that school is a leadership structure led be a female clown fish. When that clown fish dies, the highest male in leadership takes over for the female and changes gender including reproductive functions. This is however a rarity for this type of biological change to take place. In fact there are even more rare cases of humans that have changed gender as a result of either 5-alpha-reductase deficiency (5alpha-RD-2) or 17-beta-hydroxysteroid dehydrogenase deficiency (17beta-HSD-3).

    Rabbits do not fall into that strange and rare category of animals that change gender. A rabbit born a buck, will be a buck at 6 months, will be a buck at a year. A rabbit born as a doe will be a doe and 6 months, will be a doe at a year.

    At young ages it can occasionally be difficult for experienced breeders, and even more difficult for inexperienced breeders to sex a rabbit. The majority of “sex changed” rabbits are actually the result of rabbits mis-sexed by the breeder. We have rarely made this mistake. You can usually trust a breeder who has been breeding for several years.

    There are other factors that can contribute to a mis-sexed rabbit. A buck with a split penis will often be sexed as a doe. Using unreliable techniques to determine the gender of a rabbit will often result in mistakes. We will soon have an article on how to properly sex a rabbit.

    The bottom line is that it is genetically impossible for a rabbit to change gender. Next time you hear that, remember, its a rabbit that was not properly sexed.

    Rob Usakowski

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    Source by Rob Usakowski

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  • Wrong Reasons For Getting Married – (1) Marrying Out of Sympathy

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    There are right and wrong reasons for getting married. The worst thing a person can do to oneself is to marry a wife or husband for the wrong reason. There are quite a number of wrong reasons why people marry. One of the wrong reasons and perhaps among the most prominent of the wrong reasons is marrying out of sympathy.

    There are many scenarios under this subheading of marrying out of sympathy that relationship coaches experience in the course of counseling and coaching. Some of the most common ones are when the woman gets pregnant as a result of premarital sex and getting married to a person just because one’s brother or sister jilted that person. Between these two extremes, are those who start relationships with girls who are being maltreated by those they serve. Some men get involved with the neighborhood maids or relations of their neighbors who are being maltreated. Women fall into this kind of challenge too.

    When sympathy forms the basis for a relationship with the opposite sex, it is like playing with a keg of gunpowder over a fireplace. Sympathy is a powerful emotion. It so overpowering that it becomes difficult for the parties involved to consider the critical elements in the foundation for a joyful relationship such as friendship, understanding, compatibility etc. If the man is the one sympathizing, he is so enamored into what he sees as the Good Samaritan’s job that he does not consider what stuff the woman is made off, her attitudes, desires and mindset. He does not stop to find out what life purposes she has, what goals she is focused on and how all these could jell into his own desires. If it is the woman that is sympathizing, she goes through the same emotions and also begins to think that if she saves the young man, he would remain loyal to her forever.

    Findings, however, have shown that the truth is far from what these sympathizer-lovers are thinking. If as a result of your efforts the captive is set free, he or she will do what all captives do, “flee”. Fleeing here may not mean running away from their sympathizer-lovers, though that has been known to happen with people who confess that the only feeling they had was to escape the environment. In many instances, the sympathizer-lovers begin to act as saviors and lordships. This is usually resisted, first psychologically and later verbally. And there goes your peace and comfort.

    Marriage relationship requires that both parties are open to each other. Open – meaning that there are no secrets in their hearts that the other partner would not be allowed into. Once these secret feelings are there, it produces reactive communication instead of responsive communication.

    These sympathy missions when it emanates from the premarital sex pregnancy, the woman does not fully get happy in the relationship. This arises from the fact that as the usual challenges appear in the scene, instead of the woman finding a good reason to endure; she only thinks she is in a mess occasioned by the pregnancy. Some have confessed that if they did not get pregnant, there is no way they would end up with the man they are married to. Instead of seeing the usual marriage and child rearing challenges as learning opportunities, they mortify themselves for getting pregnant. And some of the time, they blame the man for putting them in the family way. Some blame the child that resulted from the pregnancy. Hatred for a child has been known to have grown from such situations creating lasting bitterness.

    For the men, having not evaluated the character, demeanor, temperament of their spouse before marriage because of the overpowering influence of the emotion of sympathy, when the woman shows her real character, they are usually overwhelmed. They see themselves as having made terrible mistakes. They now live the rest of their lives in regret, withdrawal or wickedness or under the influence of these three negative but powerful emotions.

    It is necessary that we have it ingrained in the tablet of our hearts that the only reasons good enough for marrying anybody are the foundational elements for joyful relationship. If while in a relationship with the opposite sex there is no opportunity to build friendship and if an understanding of the basic purpose of marriage is not clear to both of you, then there is no other reason why the relationship should continue beyond the next few hours.

    Interestingly, many marriages out there are based on sympathy.

    Young single adults (18-30 years of age) and single adults (31 years and above) should not marry anybody for the purpose of saving face or to save somebody from suffering. Instead of cornering yourselves to this quagmire, why not follow the appropriate dating, courtship and engagement practices where no sexual intimacy is included. There is need to remember that sexual intimacy is only appropriate in a legally and lawfully wedded marriage contract. You need to remember that the basic purpose of sexual intimacy is mainly for procreation and to cement companionship.

    The excitement and pleasure that accompany sexual intercourse is purposed to invite people to take the responsibility that comes with it. Any other use of sexual intimacy outside legal and lawful matrimony is a transgression of the law. And law breakers must bear the full weight of the law. In most cases, there would be no external police to arrest you and no external court to try you and no external prison to sentence you. But there are internal version of the police, the court and the prison and a large farmland where your hard labor would be performed if you commit this offense.

    What is the way to go?

    Here is the way to go. Instead of focusing on sympathy, those planning to get married should focus on what matters most – the purpose of marriage – companionship and procreation. Remember the good Lord Himself said of Adam in the scriptures: “it is not good for man to be alone” (Genesis 2:18), hence He made Eve to keep him company. Do not forget also that the same Creator gave them a commandment to “multiply and replenish the earth” (Genesis 1:28). This is the creator’s approval for sexual intimacy in marriage relationship with the intents and purposes clearly spelled out, though. Latter-day prophets have clearly stated that “sex between a man and a woman in a legal and lawful marriage is ordained of God”. These are the foundational elements that must be established before continuing in the plan for marriage with someone. Both parties ought to know and understand this fully. This knowledge and understanding would bear relationships as the foundation of a building bears it. Marrying for any other reason is like standing the building on its roof.

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    Source by Francis Nmeribe

    Views: 0

  • The Renegade Network Marketer Review – Is It Worth?

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    From what I’ve I noticed so far, all the big names in network marketing and internet marketing, after years of experience, of failed attempts, frustrations and lessons learned have found the formula for online success. Years of work have been rewarded with many, many millions of dollars, but also with recognition as an experts in the field.

    Thus, people like Jonathan Budd, Ann Sieg and Mike Dillard have created their own systems that put their business on autopilot. Among these, I found one that caught my attention and I tried it myself..It is Ann Sieg’s system, The Renegade Network Marketer.

    First of all, what is the Renegade Network Marketer?

    Well, this system is a big win for the MLM industry, as a result of several years of efforts, failures and tries. Ann Sieg has managed to create something that totally changes your perspective on network marketing.

    The Renegade Network Marketer e-book you undermine all your beliefs about how we should think and recruit new people in a MLM business. Ann Sieg explains in her book all the mistakes that 97% of the network marketers do and introduces a new concept: Atraction Marketing.

    What does this mean? Instead of running after people and trying to convince them to join “your unique business opportunity”, you better attract people to you. Now,you don’t jump on every prospect you find,you go to a well-defined categories of people who are already interested in what you have to offer. Actually you give them what they want!

    Very important, this e-book explains you how to use the huge power of the Internet to build your business and especially how to build yourself an image of an expert in the field. So, it is more important to promote yourself, to appear as someone who offers solutions and then to sell.

    Once you bought the eBook you get life acces to The Renegade System.

    This system is very effective and very useful, especially for beginners in online marketing, because it contains many marketing strategies very well explained: articles, banners, blogging, social networking, email etc.. With these strategies you learn how to to generate traffic to your blog or website and then turn it into sales and money.

    And the most interesting part of this system is that it offers you the opportunity to promote further the ebook, but also to join as an affiliate in other auxiliary programs useful for online marketing. So you can have multiple sources of income at the same time.

    The system also includes some very important bonus: the book “7 great lies in Network Marketing” and a free report Virology. 7 major lies in Network Marketing tells all the truth about MLM, things that don’t work and that you bring you only failure and frustration but also the solutions to these problems.

    I personally think that the investment I made, buying this system, it’s well worth because of all these valuable resources that teach you how to build your network marketing business from zero and how to develop yourself as an expert in online marketing.

    But I must say that all these materials, the system and all the trainings in the world will not help you if you don’t act!

    The experience of an internet marketer could be summarized in this scheme:

    EDUCATION- MASSIVE ACTION- PERSEVERANCE = RESULTS

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    Source by Dascalul Radu

    Views: 0

  • 8 Tips to Help You Make an Online Dating Site Work for You

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    Today, online dating websites use artificial intelligence to help you get in contact with the right person. If you are looking for an effective way of making your favorite dating sites work for you, our expert tips may help you. On these platforms, you can get advice on relationships and dating. Plus, you will get a lot of relevant quizzes.

    Since these platforms attract millions of visitors on a regular basis, experts say that you have to use the right approach to make the platform work for you. Let’s read some tips.

    Set your Priorities

    First of all, you need to set your priorities, which means you need to set criteria for things you are looking for in your desired partner. Therefore, what you need to do is do your homework before you start your search. Also, this will help you create a short list of potential candidates.

    Consider your Interests

    You may want to choose a site that can match your interests. Your next move is to opt for a platform that you think can help you get the person you are in search of. On big platforms, your chances of finding the right person will be higher.

    Have a Live Chat

    Although it’s nice to chat with your partner online, it can’t be an alternative to a face-to-face conversation. If you are just getting started, meeting in person may not be possible. So, it’s a good idea to have a live video chat. This will help you find out if you can take it to the next level.

    Be Realistic

    Although you may find exactly the person you are looking for, make sure you are realistic. In other words, your expectations should be realistic.

    Personality Tests

    It’s interesting to run some personality tests, but don’t think that they are perfect. The matching bot of the dating site can’t beat personal experience. So, what you need to do is have an open mind about the person who the algorithm think is not good for you. That guy or girl may be an excellent prospect.

    Beware of Dishonest People

    While communicating with a prospective date on a dating website, make sure you trust your gut instincts. You can use many ways to find out if they are lying to you. Make sure you do all you can to be conservative and protect yourself.

    Safeguard your Self-Esteem

    If you don’t find your desired person even after several days, don’t lose heart. Even after trying your level best, if you fail to achieve success, we suggest that you sit with a close friend for suggestions. This will help you avoid mistakes that you might have made during the process.

    Create a Catchy Profile

    Make sure you prepare your profile carefully. Ideally, your profile should be a clear description of who you are. This will help others find you more easily. If your profile is poorly made, you may have to face disappointments.

    In short, these are some techniques that can help you make an online dating site work for you.

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    Source by Shalini M

    Views: 0

  • What Do You Think When You Hear The Word Success?

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    Success… It is repetitious… It is as easy as following proven steps… No different from K-12… Only difference is your education is put to the side and the knowledge of life becomes self-driven with determination. You become a part of your inner being. The old ignorant self of you begins to diminish and becomes a past erased. It becomes a tool instead of an excuse. You become a product of your environment in any circle you choose to be in…

    So should you choose to be successful, you only fraternize with like-minded people who are making a move forward. With an idea, faith, or negative changing positives. Your world and how you choose to live it is in YOUR hands. The way you choose to make your bed in the morning is how you lay in it.

    Success… It is something that is self-attainable through being involved with your own kind to build a strong case or strong foundation for which the environment you live in.

    Success… It is the reaction after you fail. Aaliyah said it best, “If at first you don’t succeed. Dust yourself off and try again.” An inspirational song with a meaningful message. It is what I call the dreamer anthem. Humans make mistakes or take wrong turns in life. It is how they articulate a new path and trying to distinguish a stop sign from a freeway.

    Let’s face it; it’s easier to get on the freeway to get somewhere. More gas for your mile and more time spent doing other things.

    The back roads are for leisure.

    You have to be willing to leverage you. Leverage the work with a team as a collective energy.

    Success… It is a building. It can be your cardboard box, your cottage or mansion. Depending on your goals and how you obtain the building materials to house your mission.

    I have been reading, The 250 Personal Finance Questions Everyone Should Ask, the author Peter Sander types the question, “What personal character traits are required for financial success?” Then he goes on to mention a few simple steps. Awareness is a key component to keeping track of your current finances. Step two, have the Commitment to carry out the plan that you put in place. Finally, in step three he mentions Control, the most important tool because temptations are the devil (Bobby Bouchey voice)… LOL! In a sentence or two he mentions how you have to look at the bigger picture of your plan.

    One powerful book to sit down and read.

    Success… It has a following. It is your Twitter, Facebook, and Instagram to life. Of course it filters out the nonsense. You can’t bring all of Yo momma this and into your life but, the concept is merely a metaphor. People who follow you they follow you because they are attracted to your content. You become a brand. You have the appearance of success. Your following goes where you go.

    Lastly, Success… It is a lifestyle. It’s how you wake up in the morning. It is the way you stare at yourself in the mirror. It is type of food that your body takes in. It is the way you risk your life for happiness. You can be anything you want to be. You have to make the decision for YOU. Everything in life starts with you. “Life is what you make it.” So live in 2013 making your actions ring and you will be rewarded with a feeling that can’t be replaced by money any day. I’m going to end this with a great quote.

    “Always be yourself, express yourself, have faith in yourself, do not go out and look for a successful personality and duplicate it. “

    -Bruce Le

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    Source by Tyshaun M Taylor

    Views: 0

  • Is MLM Dead? Top 5 Reasons Multi-Level Marketing is on Its Way Out!

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    What a simple question to answer. Right? Not a chance. How in the world can a sixty year old business model shrivel up and disappear? The truth of the matter is that Multi-Level Marketing or MLM has its place in society. The problem is, this model is totally antiquainted and just doesn’t deliver as promised. At the beginning, MLM was revolutionary and literally changed the face of business. Due to technology advances and computerization, the limitations that come along with the MLM structure and associated compensation plans, have MLM’s days numbered.

    What does this mean for the companies that have built there businesses around MLM? For now, it means that the the business consultants that are earning a substantial income will continue earning, less and less as their downlines shrink and are not replenished due to more sophisticated and much more lucrative comp plans. This has already begun and will pick up momentum as people get educated about the alternatives.

    So what are the limitations that have MLM begging for mercy? Lets look at the top five reasons that the extinction of Multi-Level Marketing is inevitable.

    1) Expiring Volume- Before computers, all sales had to be calculated and tracked by humans, which means that mistakes and errors occurred. The longer the errors were carried over, the more of an impact they would have as they compounded. This is the reason that volume expires at the end of every month and the counters start at zero again. Obviously computers have been available for at least 20 years, so why do these companies continue to have expiring volume? a better question is, why do new companies continue to use models that have expiring volume? The answer is that companies that predate personal computers can’t change without shortchanging their highest paid affiliates and newer companies that have volume that expires every month should never have started doing things this way. Either way, it makes it very difficult for average people to succeed this way.

    2) Horizontal Growth- In many cases the strategy that is employed is to start a new line of distribution with every business partner a leader “signs up”. In other words, you are creating a competitor out of all of your personally sponsored partners. Now they are not a competitor of yours of course but they are all competitors of each other and that creates a few problems. It is very difficult for most people to manage many organizations(most MLM’s suggest 6-15 or more organizations). It creates a sense of competition rather than team synergy. It separates people who should be in the same organizations one another.(family members, friends or co-workers). Lastly and probably most importantly, it splits the sales volume up between all of the “legs” which makes it much more difficult for your teammates to earn money.

    3) Organization built in “levels”- The major limitation of organizations built in levels is that no matter what happens or which business partners thrive, the leader is only able to get credit for so many levels of growth. What this means is that if and when any “leg” grows below the level in which the leader is given credit, there is a much less motivation of the leader to train that leg in depth. The biggest problem however is that often times it takes people leading to people leading to people in order for a new leader to emerge. I that process happens at a level below what the MLM’s compensation plan will pay on, the leader is just plain out of luck. Wow, imagine working day after day, week after week and month after month training a leg or team. The training pays off, growth happens and it is very exciting. As is supposed to occur, people lead to people and a superstar is brought into the team. It just so happens that the superstar is one level below what you are paid on and your just out of luck. THAT SU__KS!!!!!!!!

    4) Commission structured in percentages- All the limitations with levels discussed above are still an issue. The problems are compounded when the commissions or payments are calculated using percentages based on levels. As the level increases the percentage paid generally decreases. This reinforces the competition of teams and teammates and also puts the leader in the position where recruiting must continue in order to get large pay increases. If the leaders are concentrating on prospecting and recruiting new partners for themselves, how much time do they have for educating their downline? Not much and even if there was the time, how much motivation does a leader have to train partners that he is paid very small percentages on.

    5) Sign up game- Because of the structure of MLM’s and the philosophy of business plans, most of the emphasis is put on recruiting new partners and not on moving products or services to the end consumer. This limits the amount of volume that each partner produces. The focus of Multi-Level Marketing is to get anyone who can fog a mirror “signed up” and worry about whether they are qualified later. This aids in the high level of attrition and fallout that occurs in MLM. Attrition is is the other major factor that leads to limited commissions and the discouragement that is so common when talking with ex Multi-Level Marketers.

    The forgone conclusion with most MLM companies compensation plans is that because of the limitations noted above, expiring volume, horizontal growth, building in levels, paying in percentages and the sign up game mentality, they are just not designed for the “average” person to succeed. The business models are designed around what the company wants or expects from their distributors and not what can realistically be expected.

    At the end of the day, the vast Majority of people (approx 95-98%) that start a Multi-Level Marketing business never make a penny. Sure, they may earn a few two digit or three digit checks but for most it never amounts to even close to what has been invested. Thankfully we are not stuck in the 50’s or 60’s and there are new and improved compensation systems that do away with all of the drawbacks of MLM and truly give ordinary people who have some level of motivation and determination a real opportunity to set themselves free.

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    Source by Chris Olejniczak

    Views: 0

  • The Importance of Excellent Customer Service

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    Having excellent customer service is vital for the success of any business. The level of satisfaction of a customer reflects the services he or she received, which also stands for the grade of the business.

    A disenchanted customer does not necessarily mean the business or the services received are a failure. The business may not have done something to make their customers fume at them, but something related to the business or service made that person mad.

    So to make things easier for businesses, companies are willing to extend a helping hand by teaching excellent customer service. They have personnel who can teach your organization how to be the best in all of their tasks.

    A happy customer will always come back to your organization, which helps a lot in promoting your line of business to others. People often look for good treatment over good service.

    Some people want their emotions in check, which businesses should consider highly since customers deserve to get their money’s worth. According to online website Forbes, “Words alone are very powerful and they a big influence what your employees and customers think. If you don’t set both of these groups’ expectations up front, your company will never be able to excel in customer service”.

    Encouraging feedback within your organization is also a good call to make because not only do you foster openness, you also make others believe that you are there for their best interests. The article added that mistakes should be admitted. “Once you admit it, the customer will be happier”.

    Following what the customer wants and needs while looking out for what’s best for your company ensures success on different levels. For one, excellent customer service is just beyond the horizon. It seems so hard to pull off but in reality, all you need to do is call experts for the job.

    Even big corporations need someone to teach them the ropes in handling people. That’s why experts are invited to give talks to even big bosses who may need a refresher. Since times change, the wants and needs of customers have also changed.

    Have someone teach you people handling. Having a good customer relationship is where all good things stem from. Whether it’s an online or offline business, with or without direct physical contact between client and service provider, experts can provide you with all the information in providing expert and excellent customer service.

    They know that times are changing pretty fast and can make sure that things will positively in place for you. The world is growing and so are their needs and wants. They have to be addressed so they have something to look forward to whenever they come back to avail a business’ services.

    The right step is always the next. No matter how complicated things may be, the customer is always right. To facilitate them more, to be tagged as an organization that practices excellent customer service all the time, the proper organization should be hired for the job.

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    Source by Rhonadale Florentino

    Views: 0

  • The Importance of Proper Sales Techniques

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    The success of any business can be directly related to the quality of its staff and the ability to meet any consumer demand. When your business struggles in this regard it helps to identify the areas of inconsistency which can result in the loss of consumers due to employee negligence. To avoid this unfortunate turn of events with your own company, it is necessary to identify the many factors influencing the importance of pursuing proper sales techniques.

    Factor I: Building Consumer Relationships

    One of the greatest mistakes amateur sales associates make is focusing on the drive to make a single sale form a single individual. This short sighted strategy may help in improving sales numbers in the short run but will provide no value with developing future success. The first factor influencing the importance of sales management skills is found with building consumer relationships overtime. Whether you run a store or an online website, pursuing a relationship with your client will help to secure greater sales as well as develop the best form of marketing, positive word of mouth.

    Factor II: Enhancing Selling Ability

    If you were to provide any employee with the opportunity to work with a consumer eager to invest in a product you will develop a high level of sales success. The true skill or value of an associate is to have the ability to work with consumers who may not have this interest yet still make a purchase after working with your employee. The selling skills of an employee staff often represents the financial success the company has displaying this factor of importance with enhancing selling ability.

    Factor III: Problem Solving

    When a customer discovers a problem with a good or service it is often easy to lose their business to a competitor in a short period of time. If a customer contacts your company with a problem it creates the possibility of salvaging your relationship by resolving the problem and enhancing consumer satisfaction. When your sales staff can utilize the sales management skills of problem solving it will boost your business success, marking the importance of this factor in relation to proper selling techniques.

    Factor IV: Revenue Development

    The final factor of importance identifying the need for proper selling skills is seen with the value of revenue development. Every business relies on the resources of revenue development so the elements of building consumer relationships, enhancing selling ability and efficient problem solving will all help in keeping consumers and meeting this high demand factor.

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    Source by Peter McKeon

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  • The 7-Point Trading Plan Template

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    One of the first things beginning traders are told to do is to create a trading plan that will spell out a trading strategy and a list of rules to follow in implementing that strategy. The only problem with that advice is that beginning traders don’t really have any trading experience, and thus are lost when attempting to craft a trading plan for their trading.

    Another problem with trading plans is that beginners are instructed to treat their plans as gospel and are told not to deviate from them. This prevents traders from adapting their strategies and rules to improve their performance, an essential step in every trader’s learning curve.

    Instead of a rigid document to be created early on in your trading career and never to be changed, you should instead view your trading plan as a living and breathing set of guidelines, capable of being modified as you gain trading experience. This article will teach you how to create a trading plan that will guide your trading efforts without stunting your progress.

    The 7-Point Trading Plan Template

    In creating your trading plan, here are the items you should include:

    1. Markets – What markets will you focus on? Be as specific as possible – if you’re trading stocks, what types of stocks will you concentrate on?

    2. Timeframe – How long will you hold your positions for? Will you be a day trader focusing on trades lasting a few minutes, or a swing trader holding trades for a few days?

    3. Time Period – What times of the day will you trade? You may have outside responsibilities that prevent you from trading an entire trading day. Pick which times of the day best suit your style.

    4. Trading Style – How would you characterize your trading style? Perhaps you are a momentum trader focusing on trending stocks? Or maybe you specialize in a particular sector? Again, this can and will change as you gain experience and learn from your results.

    5. Risk Management Rules – This is an absolutely essential and often overlooked component of your trading plan. How will you manage your risk, both on a per-trade basis and overall? You should have a “stop trading” point which is a fixed dollar amount that will force you to stop trading if you’re down by that much.

    6. Mentor – Who do you follow and learn from as a teacher? Attempting to learn trading all by yourself is not only lonely, but foolish as it ignores the hard-earned wisdom of other traders. You can either repeat the mistakes of other professionals and hope to eventually learn the lessons and techniques that they’ve learned, or you can simply learn from successful traders and bypass those initial frustrations.

    7. Learning Process – How will you structure your learning process as a trader? What steps will you take to ensure you’re always getting better? How will you structure your trading journal?

    Trading Plan Example

    To show you this trading plan template in action, I’m going to fill it out according to my own trading style:

    1. I trade the U.S. stock markets, focusing on volatile stocks with sufficient volume. These stocks are typically the focus of news items and are thus “in play.”

    2. I am a day trader and hold my positions anywhere from a few seconds to a few hours. I’m primarily a scalper and am looking to take advantage of short-term imbalances between supply and demand. I will stay in a trade as long as I can identify a supply/demand imbalance.

    3. I trade throughout the trading day, although I focus most of my activity at the open and close of the trading day.

    4. While I have multiple styles, I would characterize myself primarily as a momentum trader that relies on tape reading to identify favorable risk/reward situations to enter in the direction of a trend.

    5. I’m fanatical about managing my risk, both on a per-trade basis and overall. Every trade I enter has a predefined stop-loss and I have a daily stop-loss to stop trading when I’m having a rough day.

    6. I’ve had a variety of mentors throughout my career, and now I talk with a select group of traders at my firm with similar trading styles.

    7. I review every single trade I make, always looking for ways in which I can improve. This may be as simple as cutting down my risk when trading certain stocks or altering my execution patterns.

    Your trading plan can be as simple as that, just a series of statements answering those 7 questions. You also shouldn’t spend too much time creating your trading plan as it will frequently change throughout your career.

    Summary

    Your trading plan will crystallize exactly what you’re trying to accomplish, but don’t view it as set in stone. Rather, your plan will grow and change as you gain experience and develop your own trading style.

    Your trading plan also doesn’t need to be a complicated document spanning multiple pages. You simply need to define what markets you’re going to trade, how you’re going to trade them (how long you’ll hold positions, what times of day you’re going to trade, and your trading style), how you’re going to manage your risk, and how you’re going to continue developing as a trader. By clarifying and explicitly stating those 7 key points, your trading plan will serve and support you in your trading career.

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    Source by Matt A Nadell

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