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  • I’m Hoping That My Marital Separation Will Only Be Temporary. How Do I Communicate With My Spouse?

    I’m Hoping That My Marital Separation Will Only Be Temporary. How Do I Communicate With My Spouse?

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    Many people are understandably confused about how they should communicate with their separated spouse, especially when they are hoping that the break is going to be only temporary. Some have people advising them that it’s better to speak only sparingly, while their heart might be telling them that they want to keep in constant communication.

    Someone might ask, “how are you supposed to keep in touch with a separated spouse? I’m hopeful that we will not be separated for very long, but I don’t know that for sure. My husband did make a point of getting a week to week place rather than signing a lease, so that does offer me a bit of encouragement. Still, things are not really all that great between us. We don’t fight horribly or anything, but we just seem to misunderstand one another all of the time, so things are tense and chilly. I am used to talking to my husband multiple times per day, but I don’t know how to proceed now. Some of my friends tell me that I need to follow the ‘no contact’ rule, but I don’t like the sound of that. I want to know that my husband is okay and I’d hope that he’d feel the same about me. Still, it would feel awkward calling and have him not sound like he is happy to hear from me. So I am not sure how I should be communicating and how often. What do most couples do about this?”

    It truly does depend on the couple and on the state of the marriage. In my experience, it greatly helps to try to agree on the agree that you’ll talk on certain nights and see one another at regular times, this is ideal. It allows you to check in regularly. Plus, literally seeing one another allows you to still be invested in each other’s lives.

    I know that this might seem like overkill, but too many couples leave this to chance and then some time goes by and then it’s suddenly awkward and weird to call. People also tend to assume the worst of each other when they aren’t in regular communication. So if your spouse is receptive to regular communication, I’ve found that this is best.

    With this said, sometimes one of the spouses doesn’t want excessive contact initially, especially when things are volatile. In this instance, texting can be better than nothing. That allows you to check in and let your spouse know that you are thinking of him, while it’s not as intrusive as calling so that he has to pick up.

    To be honest, I see “no contact” going wrong more than I see it being helpful. Often, with “no contact” the couple just drifts further and further away and assumes the worst of one another. The only time that I’ve seen “no contact” work is when one spouse is blatantly rejecting the other so much that communication is only possible when the rejected spouse is doing all of the heavy lifting. I had to do a variation on this, but I wouldn’t call what I did “no contact.” My husband got very tired of me always asking how he felt and what he wanted. When he wouldn’t answer me, I’d just keep calling and texting. He eventually shut down. It got to where I really had no choice but to back off. I went out of town. I told him that I was going and that I was available if he wanted to talk. I checked in every once in a while. So this wasn’t traditional “no contact,” where I completely went silent. I just toned down the communication on my end because it had become too much. But I made it clear that he could reach out to me at any time. And he eventually did. So it was to my benefit to tone down what my husband perceived as overbearing behavior. However, I would never have given my husband the perception that I didn’t want to talk to him and wasn’t available.

    Ideally, it’s best to have open and regular communication in a way that feels comfortable to both spouses. You may prefer phone conversations. Your husband might prefer texting. You might want to actually see each other at regular intervals. Whatever works for you is okay. But in my experience, it’s best to remain in contact if you can make that work. It’s so easy to not check in and then before long, you’ll find that things have deteriorated even further. You’ll worry that your spouse is seeing other people or avoiding you. These things are avoidable if you communicate, but I realize that not everyone has that luxury. Sometimes, a text might be all that you get. But at least you know that your spouse is okay and is checking in. I tried to tell myself that my goal for each communication was to make it so that my husband was open and receptive the next time that we communicated. When you leave things on a positive note, then it’s more likely to be pleasant the next time. When you look at it this way, you are more likely to be in regular communication, which in my experience is the ideal way to go.

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    Source by Leslie Cane

    Views: 0

  • 4 Little Understood Tricks to Ending Up Being a Successful Affiliate Online Marketer

    4 Little Understood Tricks to Ending Up Being a Successful Affiliate Online Marketer

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    Affiliate marketing company has actually gotten a great deal of buzz in current times due to advances in web innovations and upswing of social networks channels like Facebook, Twitter, LinkedIn and so on

    Some affiliate online marketers particularly novices battle to make successfully due to the fact that they do not completely comprehend the service.

    WHAT REALLY IS AFFILIATE MARKETING?

    Affiliate Marketing is the procedure of making online commissions by promoting product or services. Your commissions are made each time you get a lead (Possible client) or offer items online.The fascinating element of affiliate marketing service is that you can make a lots of cash with a little financial investment.

    You can begin the company without items or services of your own, work from house and make passive earnings even while sleeping if you have an efficient system in location.

    HOW DOES AFFILIATE MARKETING WORK

    Register under the affiliate program of credible business that have important services and products.

    Get your custom-made affiliate tracking link for each item you choose to promote online.

    Select the ideal traffic source to utilize in promoting the item.

    Select the specific niche items to concentrate on.

    Pick the marketing method to utilize I.e Blogging, video or social networks marketing.

    4 MAJOR WINNING STRATEGIES TO BOOST YOUR REVENUES ONLINE

    Concentrate on a single specific niche at a time

    This allows you to quickly encourage your consumers to purchase your items. This will enable you to find out and obtain brand-new selling techniques that will increase your sales and increase your revenues.

    Select traffic sources

    It is suggested to concentrate on 2 traffic sources at a time. I will advise concentrating on one online search engine and one social networks traffic at a time. This allows you to appropriately track and enhance projects released on each platform consequently optimizing your revenues per product.The trick of incredibly affiliates is their capability to concentrate on a traffic source, screening and tracking projects efficiently.

    Test marketing technique to utilize

    You can never ever understand if either blogging, social networks or video marketing will be most rewarding till you evaluate marketing techniques such as:

    Track the data/results received from each of the approaches then you concentrate on the technique that produces the best earnings.

    Video marketing; You can make a video explaining the functions of the item then you publish it on YouTube for individuals to view.

    Blogging: You can compose a post utilizing well research study keywords for SEO. This attracts your customers to your blog site and triggers them to decide.

    Social Network Marketing: This is the commonest and the simplest approach particularly for novices. Facebook is a great platform since it has great deals of groups/forums where you can discover individuals who have an interest in your services and product. You can quickly send them a pal demand and pitch your items to them.

    Select the traffic type

    Paid traffic includes utilizing Pay per click or Pay per view marketing on online search engine and social networks platforms. This technique is much faster, related to increased conversion and earnings due to the fact that it enables you to target your customers particularly based upon interests and other functions.

    The traffic type can either be totally free or paid traffic.

    Complimentary traffic includes SEO, social networks groups, and short article marketing. The downside of this technique is that it does not permit you to target your customer based upon their interests and demographics.

    Learn more about how to become a successful affiliate marketer.

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    Source by Juan C Ruiz

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  • People Are Not Very Supportive Of My Marital Separation. They Aren’t Happy For Me If Things Improve

    People Are Not Very Supportive Of My Marital Separation. They Aren’t Happy For Me If Things Improve

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    I sometimes hear from people who are getting some hurtful feedback from those who are supposed to be “supporting” them during their marital separation. Sometimes, this so-called support comes from friends or family members. It can even come from the “support group” that you specifically joined in order to feel lifted up during your separation, which can be incredibly disappointing. Someone might say, “I did not really want to burden my family, friends, or coworkers with details about my separation. They know that I am separated, but I just don’t want to hear people’s personal opinions about my husband or my marriage. I am hoping to reconcile and so I don’t want to influence their opinions about my husband or about our relationship. However, I wanted a place to talk things through and to feel supported so I joined a support group for people going through a separation / divorce. The first week felt pretty good, but maybe that is because everyone was on their best behavior. I have to admit that the last few weeks, it really hasn’t gone well. I want to reconcile with my husband. I was looking for people who could identify with what I was going through to keep my spirits up while I was waiting to see what happened with my marriage. However, many of these people are getting ready to divorce and are quite bitter and angry. If I try to relay good news that happened between my husband and myself during the week, I sometimes get sarcastic comments. Someone might say ‘well, just wait. He’s just trying to be nice to you so that you’ll accept the divorce later.’ These type of comments are obviously not what I want to hear. I don’t mind expressing my fears, but I want people to try to talk me down or to help me look on the bright side. I don’t want people to tell me that the worst case scenario is going to happen or that all separations end in divorce. This is why I didn’t tell some friends and family, but now I am getting this with the support group. And yet, I know that I need support, so I am not sure what to do.”

    I can really identify with what you are saying. I told some people about my own separation and I really came to regret it. Some of my friends became really angry with my husband and never really got over it – even after we reconciled. By then, I’d long forgiven my husband, and I just wanted to move on. But some people wouldn’t let it go. The thing is, with some people, if you tell them your most personal issues, then you’d better be ready to talk about those same issues every single time that you talk with them because they want to keep bringing it up and picking the scab. That is why you have to be really careful about who you confide in. Some people will project their own experiences and fears onto your experience and obviously, this doesn’t help you. Just because there are people in the support group who may be headed for divorce, this does not mean that you will be. At some point, I just had to tell people who weren’t supportive that I valued their friendship, but that I needed to talk about something else. Then I sought support elsewhere.

    If you have not tried counseling, that is probably the very best option for support. They are trained professionals whose only job is to help you. They don’t know you outside of this and therefore are not going to let other things bleed into the reason for your being there. That is really the ideal scenario, but if you are resistant to counseling, then you have to pick your “trusted support person” carefully. If you truly feel that the support group isn’t going to improve, then you want to make sure that if you decide to end this support system, then you have already replaced it with a new and better one. Honestly, my ideal support person was not who I thought that it would be. It was someone from work who I did not know very well and perhaps that helped. She didn’t have all of the history with me that some of my other friends did. And she had separated and reconciled previously so she understood my thought process. Our interactions always left me feeling better, and not worse.

    I often journaled my feelings on weekends because I knew that I needed to get them out and didn’t have access to my best support person. I came to decide that I’d rather journal to release my feelings than to have unsupportive people make me feel worse.

    It’s important to remember that you can control who you allow to influence you. It’s possible to politely retreat when people aren’t understanding or supportive. It can be really important to surround yourself with positivity because it’s easy to get discouraged. And it’s very important to remember that people’s unsupportive reactions usually have more to do with their situation than with yours. They are projecting their own life and their own problems onto you, which just isn’t fair. If the support group isn’t providing the support that you need and is just making you feel worse, there’s nothing wrong with politely seeking support elsewhere. Because support is very important, but it can be tricky and difficult to find the right, objective person or group of people. At the same time, you don’t want to alienate family and friends, which is why it’s fine to just change the subject and ask to discuss something else.

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    Source by Leslie Cane

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  • The Five Pillars of Marketing Success

    The Five Pillars of Marketing Success

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    Does the following give a pretty good picture of your current marketing activity?

    You have a website but you’re not really satisfied with it. You go to networking events once in awhile. If someone asks you to give a talk, you’re happy to do it. You post on Facebook and/or LinkedIn semi-regularly. When you find the time, you send an article to those on your relatively small email list. You occasionally set up meetings with colleagues to explore opportunities.

    Now there’s nothing wrong with any of those marketing activities. And usually, they will result in landing some new clients.

    But this is not the approach that works to get a steady, predictable stream of new clients.

    Please don’t tune me out here, thinking, “Well, I really can’t do more than this. I’m already stretched thin. If you give me too much to do I’ll get overwhelmed.”

    I agree. It’s not that you need to do more marketing, it’s that you need to shift your marketing paradigm from one of “Randomness” to one that is “Focused.”

    Random marketing is just that; it’s all over the place. You do a little bit here and a little bit there on an inconsistent basis. You are trying to keep your face, name, and message in front of your prospective clients but the results are unpredictable.

    The Random marketing paradigm is not very effective because it doesn’t gain a lot of momentum. You don’t do enough of one marketing activity to grab the attention of your prospective clients and move them to take action.

    The Focused Marketing Paradigm is very different. It’s based on repeatedly communicating very directly to your target market with a very definite end in mind. It gets the attention of your prospective clients and they ultimately take action.

    The Focused Marketing Paradigm has Five Pillars

    Understand and implement these five pillars and I promise you’ll see a shift in your marketing results.

    Pillar One: Focused Goals

    A Random goal is saying something like, “I’d like to attract a few more clients to my business.” Not very compelling is it?

    A Focused goal is much more specific. “My goal is to land 3 new clients in the high-tech plastics business in the Houston area with an average project size of $30,000 each by the end of the year.”

    The more detail, depth, and specificity about the goal, the better. You’ve really thought through what you want to achieve and also have confidence that you could deliver if you did reach your goal. It’s so real to you that you can taste it.

    What is the Focused Goal for your marketing?

    Pillar Two: Focused Program or Service

    Random programs or services are generalized consulting, coaching or training programs. “I offer management consulting and training to corporations.” Kind of vague, right? But this is what I hear all the time.

    A Focused Program or Service is more tangible. “I offer the high-tech plastics industry Management Acceleration Programs for emerging leaders in the industry.”

    In my business, I’ve always offered programs: The Marketing Mastery Program, the Marketing Action Group, and the More Clients Club. And each program has very specific parameters, deliverables, and objectives. It sure makes intangible services easier to market and sell.

    What is the Focused Program or Service you’re offering?

    Pillar Three: Focused Target Market

    In the above example, the target was the “high-tech plastics industry.” But it’s more common to hear things like, “I work with large companies who want to increase productivity.” This is too general and it makes it hard for clients to know if you understand them and can help them.

    A Focused target market is where you are absolutely clear what kinds of people or companies can most benefit from your expertise. And then you articulate that clearly.

    I worked with a financial planning company last year that targeted middle class families in the Buffalo New York area. Guess who they attracted to their practice? When people read about who they worked with on their website, they said, “That’s Us!” and called them.

    Who exactly is your Focused Target Market?

    Pillar Four: Focused Message and Value Proposition

    A Random message or value proposition tends to be too general and can be hard to pin down. It avoids making a promise that is meaningful to the prospective client.

    Messages such as, “We offer the best service in the industry,” or “Smart insights into great management,” are meaningless to your prospective clients. The value is not immediately obvious.

    A Focused message or value proposition zeros in on exactly what your clients get and what it means to them. I admit that this can be the marketing pillar that is hardest to pin down. Ultimately you have to test a number of different things.

    For the re-launch of the More Clients Club, my current value proposition is: “Everything Self-Employed Professionals Need in One Place to Attract More Clients.” And now, of course, I’m bending over backward to deliver on that promise.

    And a marketing message or value proposition is much more than a sound bite. Your message must permeate every aspect of your marketing, from your website to the emails you send out. Your prospects need to be constantly reminded of the value you offer.

    What is your Focused Message or Value Proposition?

    Pillar Five: Focused Marketing Strategy

    A Random marketing strategy is much like the collection of marketing activities I outlined at the top of the article. You’re just all over the place, throwing something at the wall, hoping it will stick, with no organized system or plan.

    A Focused marketing strategy is more like a putting on a theatrical production. You have the script, the actors, rehearsals, and opening night, all executed on a strict timeline.

    Two examples:

    For my Marketing Mastery Program, I held a series of introductory teleconferences, invited those interested to apply for the program, interviewed each applicant, and then converted 50% into participants. Over a 6-week period, I filled my business for a full year – four years in a row.

    A career coach in one of my programs recently filled her practice in three months with a focused campaign of personalized emails designed to get appointments with her ideal clients. Then she converted a large percentage into paying clients.

    That’s the power of a focused marketing strategy.

    You need to identify the right marketing strategy for your business, but even more important is the way you organize and implement the strategy.

    Developing a focused strategy is the most complex and challenging of the Five Pillars. You can’t just put together something haphazardly and hope you get the equivalent of a professional Shakespearian production.

    What is your Focused Marketing Strategy?

    If you work to build a focused plan with these five solid pillars, your marketing will work better and faster, attracting more of your ideal clients, usually at a higher rate.

    I recommend you work on one pillar at a time. Write them out and fine-tune them until you feel confident and excited about them. Yes, you will need to do some research and study to make sure your plan is viable. But this is certainly better than spinning your wheels with a random strategy that is going nowhere.

    Cheers, Robert

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    Source by Robert Middleton

    Views: 0

  • How To Heal Yourself & Begin To Move On From A Broken Relationship

    How To Heal Yourself & Begin To Move On From A Broken Relationship

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    Are you newly single? Have you just come out of a relationship or marriage? Failed relationships can be painful and challenging to overcome. While the most common solution is to rebound into another relationship, these relationships rarely survive beyond a few months. And even if they do, they mostly work more like a compromise. The best way out is to take advantage of your new relationship status by learning from the past and recreating your life. A breakup or divorce can be a positive experience if you choose to learn from it.

    Learn from a failed relationship and prepare to receive your future partner:

    What's the lesson? Every failed relationship provides at least one significant lesson. What was it? Relationships typically fail either due to errors in choosing a partner or errors in behavior. Reflect and see where "you" made a mistake and decide to do something better next time. If you have multiple failed relationships, check to see if there is a pattern you can identify common to all of them. If you can understand your contributions to the failed relationship, you'd be in a better position to attract the right person and make it work!

    Let it go. Unless there are children involved, consider ceasing all contact till you get over the hurt. Resist the tendency to "accidentally" run into them at your favorite hangout, send a late-night text message, or stalk them on Facebook. Take anything that reminds you of them, box it up, and put it in the garage. It is possible to be friends with your 'ex-partner / spouse' but it takes two very matured people to make that happen plus some healing time to reach a point where a healthy friendship can be maintained with no heart aches.

    Forgive him / her for your own sake. It's an easy word to say, but challenging to do. Remember! There's no closure without forgiveness. Forgiveness is about freeing ourselves from the energy-draining quest for retribution.

    Be there for yourself. It can be tempting to compromise on your hygiene, sit in front of the TV in your pajamas, and avoid the gym. However, it's important to continue taking care of yourself. Get a shower, spend time with friends that really care about you, and maintain your normal routine.

    Get your life in order. Find a job you like if you don't already have one. Ensure your finances are in order. Get in shape. Feel good about your life and yourself before dating again. You want to have a great life to share with someone else, rather than find someone to fill in all the gaps and solve all the challenges in your life. Fix your life first! You'll be a much more attractive partner, when you do that.

    Transform your space. Create a new environment at home. Move the furniture around. Renovate your home. Give yourself a fresh start.

    Find a new hobby. There has got to be something you have always wanted to do. Now is the perfect time to do it! Take a photography class or buy a guitar. Join a dance class. Add something new and fun to your life.

    Enjoy the freedom. Just enjoy the time, space and freedom of being single. Avoid starting a new relationship immediately. Spend more time with your friends and family.

    Decide what you are looking for. Make a list of what you would like in a potential partner. Think about your past relationship experiences and put together a description of what you would like in a new partner. Also reflect on what that kind of person will be looking in their ideal partner. Work on yourself to develop those traits. Begin looking, but avoid straying too far from your list of requirements. Avoid falling into old patterns.

    Take one step at a time. When you find a potential match, enjoy it. There's no rush. Take it slow. Neither be desperate for a commitment, nor commit too soon. Let it flow.

    Moving on after a failed relationship can be especially challenging. Rely on friends and family to see you through. A breakup or divorce is an ideal time for self-examination and making positive changes in your life. There's no reason to be in a hurry to find a new partner. Move on from the past before jumping into a new relationship.

    "Sometimes we must undergo hardships, breakups, and narcissistic wounds, which shatter the flattering image that we had of ourselves, in order to discover two truths: that we are not who we thought we were; and that the loss of a cherished pleasure is not necessarily the loss of true happiness and well-being. " – Jean-Yves LeLoup

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    Source by Nidhika Bahl

    Views: 0

  • Quality Real Estate Representation: Sales, Selling, Marketing, Or A Combination?

    Quality Real Estate Representation: Sales, Selling, Marketing, Or A Combination?

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    We often, discuss, what someone should seek, from the real estate agent, they hire, to serve and represent their best interests, needs, goals, and priority. An ideal agent possesses a combination of, a true, positive, can – do, attitude, an inspiring, motivating manner, and personality, and a well – developed, relevant, skill – set, and aptitude. However, far too often, we don't consider, other necessary skills and traits, which relate, to achieve the essential necessity, of getting the property sold, etc! With that in mind, this article will attempt to briefly, consider, examine, review, and discuss, the differences between sales, selling, and marketing, and whether, one is most important, or there is a necessary combination, needed and required.

    1. Sales: Many agents state, they are, in – sales, rather than stating, they sell real estate. Why is this? Is it because, they perceive a negative connotation, about selling, or are they focusing on what they believe to be, the politically – correct approach (also known as, PC)? What about the concept of selling, do they fear, or lack the confidence / skill, etc, which makes a difference, for the better?

    2. Selling: We all sell something, regardless of occupation, or goals and priorities? We either sell, ourselves, a product or a service! Professional selling is, both, an art, and a science, requiring a willingness, and ability, to be proactive, and real estate agents, must combine this, with serving the needs, goals, and priorities, of one's clients, while maintaining the integrity, and ethics, required, both, by the law, and the Code of Ethics! The science of selling, includes the techniques, needed, and a willingness to master, the essential necessities of handling objections, addressing needs and perceptions, and proactively, bringing together, the seller, with the best qualified, potential buyers, in order to achieve a meeting – of – the – minds!

    3. Marketing: Quality representation is only accomplished, when a comprehensive, well – considered, marketing plan, is perceived, and conceived of, created, and used, to attract the right buyers, to consider his client's property! First, it's important to recognize the target – market, most likely to seriously consider, this specific home, and use the best combination of vehicles, to market and promote it, effectively! Then, one must determine, the best way, to expend these funds, in order to get the best, bang – for – the – buck, and achieve his clients expectations.

    4. Combination: The best approach is, to use, a combination of these necessities, to provide, what most seek, which includes, selling the home, in the shortest period of time, at the best price, with a minimum of hassle!

    Doesn't it make sense, to consider, the best way, to market, and sell, a house, from the onset? Thoroughly discuss these ideas and concepts / approaches, with the agents, you interview, before you hire, the one, who will best represent you!

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    Source by Richard Brody

    Views: 0

  • Be An Expert Internet Marketer

    Be An Expert Internet Marketer

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    Perception is so important in dealing with other people in any aspect of human experience. In the field of internet marketing this is especially true. Your website visitors, subscribers and customers should perceive you as someone they can believe in; someone they can trust. To this end it is so important to always ensure that the information you provide is accurate and honest. Even if you are not the greatest expert on a topic your customers should perceive you as a source of reliable and valuable information. Never claim to be something you are not but by offering quality your subscribers and customers will consider you to be someone they can comfortably deal with.

    A good starting point is to establish yourself in a particular niche. At a later date you may well wish to expand your business into other fields, but I would recommend that you operate in just one subject area to start with. The more specialized your chosen niche is, the easier it will be to promote yourself as the 'go-to' person. If the niche you choose is one where you already have an in-depth knowledge then you are in a very strong position to market within that niche. You can genuinely portray yourself as an expert by way of autobiographical notes added to your website, articles or sales pages.

    If you do not have that level of expertise, concentrate on learning as much as possible about your niche through research and study. Immerse yourself in all aspects of the niche so you do become, at least, something of an expert, able to answer queries and give a genuine aura of knowledge which will go down very well with your customers. It has been said that the definition of an expert in any field is someone who knows more than you do. Any newly qualified teacher will tell you how, from time-to-time, they manage to stay just one lesson ahead of their students.

    There have been libraries full of advice about how to select an ideal niche so I am not going to cover that here. You will find that information very, very easily via your search engine, but one piece of general advice would be to find a topic which has a significant following but which has limited coverage on the internet. As always with internet marketing, research is the key. The marketplace is vast so there are seams of gold out there as yet un-mined if you can find them. Go prospecting!

    Being seen as an expert by your website visitors will always have a significant positive impact on your business but you do need people to find your website and related copy to be 'suitably impressed'. Finding a profitable niche which is largely undeveloped will make it easier to bring in the traffic as the competition will be much less fierce. Once you have people on your site then, and only then, can you impress them with your expertise, your available information and your products. You might say that these two things go hand-in-hand – traffic and expertise.

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    Source by Rob J Hinchliffe

    Views: 0

  • The 2 Fatal Mistakes Online Business Owners Make With Customer Service

    The 2 Fatal Mistakes Online Business Owners Make With Customer Service

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    Customer service can make or break your business, and that couldn’t be more true when it comes to an eCommerce business in particular. When someone comes to your website to make a purchase, you have to realize that they are choosing you over thousands of other stores on the web.

    What are you going to do to not only close the deal, but make sure they are satisfied after the delivery?

    Having excellent customer service will be key, but you have to avoid these two common mistakes to make sure you can keep your new customer coming back time and time again.

    1. Not Being Accessible

    People have issues trusting stores on the internet these days. With so many scams out there, you have to show that your company is a trustworthy source for whatever it is you happen to be selling. One of the ways you can do that is by making your customer service department very accessible.

    This doesn’t just mean listing a phone number in the header, which instantly adds credibility, it also means having other options that you can be reached through, like live chat, email, and even social media. By making yourself accessible, you give people reassurance that you’ll be there should any problems arise with their order.

    And, in today’s world where a lot of people don’t have the time to speak on the phone, live chat is definitely the way to go in most situations. Have a chat box automatically pop up on the website so people can get in touch with you without searching for a hidden “Contact Us” link.

    2. Not Following Up

    The second biggest mistake an online business can make when it comes to customer service is not following up with buyers after they have made a purchase. You should invest in an email list and autoresponder to make sure that every customer is emailed a “thank you” for their purchase email, a delivery confirmation, and then a follow-up email a few days later to see if they like what they are getting.

    This follow-up email is also the ideal time to ask for a review, which can help boost your reputation even more. If they happen to be unsatisfied with the product, you greatly reduce the risk of chargebacks or returns just by offering to make it right for them up-front. Instead, you might be able to settle with store credit or an exchange.

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    Source by Jon Allo

    Views: 0