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  • Healing Knee Injuries: A Few Helpful Exercises

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    The knee is one of our most crucial body parts. It plays an important part in our overall body fitness. That is the reason Knee injuries are usually of grave concern as knee injuries have the potential to significantly impair an individual’s mobility or put in plain words- ability to walk or run.

    But, knee injuries are not only the culprit that makes the knee inactive or defective. There are various systemic conditions, specifically few bone diseases like arthritis(osteoarthritis) that also significantly affects the knee joint. However, irrespective of the reason causing knee defects/injuries, exercises play a vital role in the healing process. In fact, Exercises play much more important role than medications in fast recovery from the knee injuries and disorders. In this article, though, we will focus on few extremely helpful exercises that facilitates the fast recovery process from knee injuries. But, before diving further deep into the topic, let’s get ourselves acquainted with knee injuries, its types & causes in brief.

    To start with, knee is made up of the following components- bone, ligaments, fluid & cartilage. Muscles & tendons present in the knee joint helps the part to stay mobile. Understandable, when one of these structures get injured/hurt or is affected due to any systemic conditions/diseases, knee defect/injuries occur.

    Knee injuries are characterized by extreme localized or overall pain, swelling, redness and causes severe impairment in walking activities.

    Knee injuries can be caused due to any accidents, sports activities or by simply awkward twisting of any one of the ligaments or tendons present in the knees. Treatment procedures for knee injuries usually contains a blend of medications & physical therapies( which mainly includes exercises), but in few cases surgical interventions ( such as knee replacement surgery) becomes necessary. In those cases, exercise becomes the only route to recover.

    Some of the major knee injuries include but are not limited to-

    a. Anterior cruciate Ligament (ACL) injuries- Very common in people who are very active in sports such as- soccer, basketball. It usually occurs due to the drastic direction change of the knees which in turn injure the ACL which is one of the connecting ligaments between shinbone & thighbone.

    b. Fractures- It is the second most common cause for knee injuries. Apart from injuries, fractures can also be caused due to osteoporosis which gradually weaken the bones.

    c. Torn Meniscus

    d. Knee bursitis

    e. Patellar tendinitis usually affects the avid runners, skiers, cyclers, etc.

    Knee injuries can also be caused by some other body conditions like- excessive body weight which puts pressure on the legs, to be precise on the knees, dislocated kneecap (which can be treated through a knee replacement surgery), gout, rheumatoid arthritis, due to relapse or getting hurt on a previous knee injury site, due to decrease strength and flexibility of the muscles (may be caused by any number of reasons) and last but not the least due to participation in any type of dangerous sports.

    However, irrespective of signs, symptoms & causes, healing from knee exercises with relatively fast and naturally involve exercises. Types & sets of exercises depends on the nature, severity & type of knee injury and must be prescribed and authorized by the caregiver. Additionally, those exercises can only be done under guidance & supervision of a trainer. Here are few example of relatively simple knee exercises, that usually helps in healing knee injuries.

    Exercise 1-Leg straightening & stretching.

    Lie on your back preferably on a hard. Flat surface. Next, bend your one knee and place the foot on the flat surface. Then, straighten the other leg and raise it in air at the level of the bended knee. This makes the quadricep muscles of the thigh work and puts put very little or negligible strain on the knees. To get the best results, the exercise should be repeated daily 10-15 times in two-three sets. It is recommended to start with low frequency initially and gradually increase the frequency and number of sets gradually and slowly.

    Exercise 2- Hamstring exercises

    This exercise is relatively simpler than the other ones and can be done anywhere, anytime. This simple and easy exercise is known to benefit the knee joint b strengthening the hamstring muscles that are present in the back portion of the thigh and are important for proper knee joint functioning.First, stand on a flat surface, preferably on the floor. Then slowly raise heel of one let as close as possible to one’s butt and is required to stay/hold in that position for 25-30 seconds. Later, with practice the duration can be increased to even 1 minute. Then, repeat the same with the other leg. This exercise is also commonly known as “Hamstring curls”.

    This exercise should be done minimum 15-20 times a set for 4-5 sets daily.

    Exercise 3- Squats

    Squat is known to be extremely beneficial exercise for knee injuries. The position required to perform this special exercise, work up the knee muscles and charge them up leading to fast healing from the injuries. This exercise is an advanced form of knee exercise.

    First, one need to stand straight against a wall or a sturdy, flat and hard surface. Secondly, after standing, one needs to spread their legs apart in line with their shoulder-width. Next, bend very lowly keeping your back straight against the wall/surface. Hold on to that position for 15-20 seconds. But, if one feels uncomfortable, it is recommended to immediately stop doing the exercise.

    It is usually good for the knees if done regularly 10-12 times in 3-4 sets/daily.

    Exercise 4- Calf raising exercise

    Stand with back facing to a chair / sturdy table. One can also stand in front of a wall. Get your hands on the wall surface if needed for supporting your body weight without straining the knees. Then, slowly raise your heels as high as possible by you. Hold on to the raised heel position for 10-15 seconds and then slowly, very slowly lower your heels in the normal position.

    Repeat the exercise daily 10-15 times for at least 3 sets.This exercise helps the knee to get in better shape and help to recover fast from injuries.

    Exercise 5- Step ups exercise

    Very common and extremely helpful exercise for knee injuries.

    One can use staircase for this one or can also use a raised but flat platform. Keeping one’s pelvic level steady, put one foot on the raised level and then slowly bend your knee and then raise your knee. Next, repeat this exercise with the other foot.

    Recommended daily 10-15 times for 4 – 5 sets. Once comfortable and well-practiced, one can raise/increase the height of the platform gradually. The above mentioned are few very easy and simple exercises that are known to benefits knees recovering/healing from injuries. But, one should always remember that of doing any of knee exercises makes you uncomfortable or increases pain, swelling of the knees, then stop exercising immediately and consult your doctor/trainer/care provider without further delay. Staying alert and cautious are the keys.

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    Source by Gagan Deep

    Views: 0

  • Find Fail Safe Project Success With These 4 Simple Tips

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    Getting your project — even a large one — off to a successful and quick beginning is a major key to success.

    So, here’s some help. Read on for 4 tips to help you move your project into the “Fail Safe” zone. As you use your skills and power to think ahead, your results can far surpass what a traditional approach to project management offers.

    1. Open to new possibilities for structuring your project.

    Start by clearly defining your desired outcome, and then build around it. Beginning with your goal stimulates your creativity and moves you away from automatically following a standard protocol. Let fresh ideas bubble up.

    2. Refine the image of your goal. Make it comprehensive and specific.

    Keep working at your project definition. Having a crystal clear image of your desired outcome before you begin helps in lots of ways. For one thing, it’s motivating. And vague descriptions may result in confusion for those who need to understand your project or those whose help you may need in order to be successful. The clarity of your goal will also help you strategize more effectively when you’re structuring your action steps.

    3. What about the scope and complexity of your desired outcome? If you’ve bitten off more than you can chew, remember that you hold the power to make your project manageable.

    Realistic planning at the outset greatly reduces your chances of having to scale back your original goal. A doctoral dissertation or strategic plan without a feasible-to-achieve outcome can easily become a project that is impossible to manage. Learn to marshal your resources by simplifying.

    4. Work backward.

    Start from your outcome and work back. This helps you identify each necessary action step. When you do this, you’re more likely to maintain a realistic pace and scale throughout the project.

    In contrast, beginning at the beginning can mire you in too much detail or overwhelm you with the enormity of your task.

    It’s deeply rewarding to plan a project effectively when first starting out. You will proceed with more confidence and develop a stronger base of support.

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    Source by Paula Eder

    Views: 0

  • 70 Romantic Phrases That Make Men Fall Deeper In Love

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    Romantic communication is just one of the proven communication tools you can use to make your man fall madly in love and fulfill your heart’s romantic desires. There is a lot of love-creating power in the romantic words that come out of your mouth. This article will reveals 70 romantic phrases you can start using today to make your man fall madly in

    love. You may not say these things phrased exactly the way I have written them, but if you want your man to be addicted to your love, you must speak to him with words that will melt the walls he has build around his heart.

    Feel free to use any of the romantic phrases that best suit your communication style.

    1. All I care about is being with you forever.

    2. All the gold and diamond in the world are not enough to buy the love I have for you.

    3. God created you for just for me.

    4. I am addicted to your love.

    5. I am crazy about you.

    6. I cannot live without you.

    7. I cannot stop thinking about you.

    8. I did not mean to hurt your feelings.

    9. I do not want to wake up from this wonderful dream with you.

    10. I feel safe when I am with you.

    11. I get lost in ecstasy when you make love to me.

    12. I have finally discovered true love – you.

    13. I love talking to you.

    14. I love the way you make love to me.

    15. I miss your hugs and kisses when we are apart.

    16. I thank God for the day he brought you into my life.

    17. I want to spend forever with you.

    18. I will give anything to be with you.

    19. I will give you my heart, my body, and my soul.

    20. I will go with you to the ends of the world as long as you keep loving me.

    21. I will rather be broke than trade your love for a million dollars.

    22. I will travel a thousand miles to be with you.

    23. I wish God had brought you to me sooner.

    24. If anything happens to you, I will go crazy.

    25. If I could I would make love to you a thousand times.

    26. If I had to live life over again, I would live it with you.

    27. If loving you is a sin, then let me be guilty.

    28. If our love is blind, then I never want it to see the light of day.

    29. Life without you will be like going to sleep and never having sweet dreams.

    30. Loving you feels like heaven.

    31. Loving you has made life even sweeter.

    32. Loving you has made my life so full of joy and happiness.

    33. My heart cries when we are apart.

    34. You are my love, my heart, and my life.

    35. No man has loved me the way you love me.

    36. Nothing will ever stop me from loving you.

    37. Ooh sweetie, you are so good to me.

    38. Your warm hugs and your tender kisses are more precious than gold.

    39. Talking to you is like sipping the most delicious wine – I want it to last forever.

    40. The times we spend together are like precious gems that money cannot buy.

    41. Time stops when you hold me in your arms.

    42. When I am with you, my troubles seem to melt away.

    43. When I look at you I see a man that I find irresistible.

    44. Words are not enough to express how much I love you.

    45. You are my prince.

    46. You are my soul mate.

    47. You are the most important person in my life.

    48. You are the music that makes my heart sing.

    49. You are the only man I ever want in my life.

    50. You are the other half that makes me feel whole.

    51. You are the perfect man for me.

    52. You are the sweetest man I know.

    53. You bring nothing but love, peace, joy, and happiness to my soul.

    54. You bring so much joy and happiness to my life.

    55. You love me gently.

    56. You make me feel like a woman.

    57. You make me feel so good I want to kiss you from your head to your toe.

    58. You make me want you more each day.

    59. You treat me like a princess and I love you with all my heart.

    60. Your are the kindest man I know.

    61. Your caring words touch the deepest part of me.

    62. Your hugs and kisses melt my heart like chocolate ice cream on a warm summer day.

    63. Your kisses are like warm chocolate on a cold winter night.

    64. Your kisses are so good I feel tingles all over.

    65. Your love is like a solid rock that will never break.

    66. Your love is so good I can’t get away even if I wanted to.

    67. Your love warms my heart like the glow of a candle light in a midsummer night’s dream.

    68. Your loving whispers in a moon-lit night are like soothing wine, they put me in the mood.

    69. Your smile is so comforting it makes my tears go away.

    70. Your gentle touch sends chills up and down my spine.

    Life without endearing words is like being in a garden without flowers. Endearing words create a feeling that transcends our reality and makes life worth living.

    Feel free to to share this article with all your friends.

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    Source by Steve Ubah

    Views: 0

  • My Husband Keeps Saying That He’s Going to Leave Me – Tips and Advice That May Help

    My Husband Keeps Saying That He’s Going to Leave Me – Tips and Advice That May Help

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    I recently heard from a wife who confided that every time that she and her husband disagreed or hit a rough patch in their marriage, the husband pulled out what the wife called the “leave card.” She told me: “every time things get rough, my husband says he’s going to leave. He’s packed his bags before, but he’s never actually left. Still, this hurts me and I’m getting tired of it. How can I make him see how old these threats are getting? At the same time, I’m afraid that someday soon, he’s actually going to follow through and walk out the door. I’m not sure what to do or how to handle this.”

    This type of correspondence is not all that uncommon. I hear many comments like this. And I can absolutely identify with these wives. This is a very difficult position to be in. It’s hard to move forward and to improve matters with the constant threat of him leaving hanging over your head. You can start to feel like you’re walking on eggshells or have to edit yourself or hold back in some way. So it’s very advisable to consider being proactive and addressing this before things deteriorate any more. I will discuss this more in the following article.

    Asking Him To Stop Constantly Making The Threats To Leave You And The Marriage: Admittedly, I don’t personally know this couple. But, from the little bit that the wife told me, two immediate facts jumped out and seemed most important. First, despite the husband’s repeated threats, he had not left. He was still there, repeating the same old things. This tells us that he’s either not 100% committed to leaving or he’s not yet reached the breaking point or place where it’s feasible or comfortable to move on.

    The second thing that was important was that the husband kept repeating the threats. Now, the wife was very frustrated with this, but one possibility was that the husband was repeating or accelerating his words because nothing was changing or improving and this was the only way that he knew to attempt to get the response that he wanted. Sometimes, people keep repeating the same patterns out of frustration. And, sometimes, they do this because they know no other way.

    But whatever the reason for this negative cycle, I felt that the wife might gain some ground if she approached this subject with both directness and empathy. It was going to be very hard for the two of them to get on the same page when he kept on retreating. So, the next time that he started with the “I’m just going to leave you,” talk, I felt that the wife should have asked him to sit down and talk about this for a minute.

    With a break in the action, the wife might consider telling the husband that they both knew that this was a path that they had been down many times before. And yet, nothing was really changing except that they were both getting frustrated with the same old course of events that never yielded the outcome that either of them really wanted. I suggested that the wife offer to make the husband a deal. She would genuinely listen to why he felt the way that he did and make a very honest effort to address and improve things if he would stop with threats to leave her every time things got tough.

    Understanding The Opportunity That Has Presented Itself And Taking Positive Action To Stop This Cycle: I understood why the wife doubted that she was in so great of a position, but I had to admit to her that there were some advantages that she did have. On an almost daily basis, I hear from wives who were either served divorce papers or who came home to an empty house missing a husband (because he left) with seemingly no warning whatsoever. These women would’ve loved to have had a warning period and a chance to fix things before this action was taken.

    So, while the wife was tired of all this, she had to admit that she still had a chance to make things better and to save the marriage. This was an advantage as was the fact that, despite all of his empty words and posturing, the husband was still there. Clearly, he wasn’t sure that he really wanted to leave, but he was sure that he wanted change that he wasn’t getting, which is why this cycle kept repeating itself.

    Once the wife was able to see this, she was willing to approach things differently. But, before she charged forward wanting to make drastic changes, I told her that it might be a good idea to focus on reconnecting. There was a lot of underlying resentment and anger and I felt that the changes and efforts might not last if they attempted to work things out while both people were still a little lukewarm to one another.

    Do you remember when you were first together and your issues were always little spats that passed over quickly? This is because you were deeply connected and didn’t want to allow for anything to derail that process. Sure, things change and people mature. But often, you’ll find that if you can get to a place where you feel genuine affection and empathy for your spouse, working out the remaining issues becomes so much easier and you’re much less likely to continue to hear the threats that neither one of you are listening to anymore anyway.

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    Source by Leslie Cane

    Views: 0

  • Transforming Negative Emotions Into Positive Feelings and Actions Part 2

    Transforming Negative Emotions Into Positive Feelings and Actions Part 2

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    Techniques to Release, Overcome and Transform

    1.) Observe yourself having the emotion. Just become aware and watch yourself in the process. This de-fuses it and frees you from an emotional strangle-hold and escalation. It takes will and strong desire to do this and becomes easier with practice.

    2.) Choose an image, a personal symbol, to place in your mind to stop self as soon as you recognize a negative emotion happening. For example, a stop sign, 10 deep breaths, a Danger sign or whatever means ‘stop” to you.

    3.) Consciously lift and move your energy from your solar plexus (stomach) area to your heart. The emotional charge is in the stomach and when you relocate your focus to the heart, you calm down and can see what is best. You’ll become harmless to yourself and others as your center of love is activated and replaces the negative feeling. A better decision can then be made.

    Release the Emotion (A present Feeling or one from the past):

    1.) Stomp, pound a pillow, yell, run, cry; release the emotion from the body.

    2.) Image a shower of light pouring down on you and washing the painful emotion away.

    3.) Pull the plug on the emotion. Image it as a color going down a drain.

    4.) Journal, write your feelings down.

    5.) Art Therapy. Do a simple technique that releases the emotion by taking a sheet of paper and using crayons, markers or pastels to draw/scribble your feelings on the paper. Get them out on the paper; release them. Turn the paper and see this situation differently. Now, draw. A new perspective can harmonize the emotion you’re releasing.

    6.) We release emotions with intention to be rid of them, not to fuel the fire for more. Be sure to release with the desire to be free of them.

    Transforming Negative Emotions:

    1.) Change your energy field. Close your eyes and imagine the emotion as energy around you. What does it look like, what color, shape, form etc. does it take? Now allow it to change and smooth out, becoming transformed, harmonized, peaceful. What does it look and feel like now?

    2.) Change your perspective on the situation. Re-frame it in a way that’s positive/productive for you. Ask yourself, how this situation can help you. What is good about it? How are you growing from it? A positive attitude about something can help resolve it for you, even if it’s a difficult situation. A new mindset can change everything.

    3.) Ask self what the lesson you are learning from this situation is. Knowing the lesson helps transform the negative feeling and take on the mastery of the lesson you are in the process of learning.

    4.) Put a new and positive picture in your mind about the situation that is causing the hurtful emotion. Instead of dwelling on the painful scenario or the trauma incident or being yelled at or treated disrespectfully, replace it with one of yourself healed, happy, successful, determined to move on etc. Whatever feels great and counters the old feeling. Keep the new picture in place whenever the old feeling comes up. The mind and body respond quickly to pictures, so this will shift you fast.

    5.) Inner Listening. Get very quiet and go into the silence within. Allow your inner guide to bring you new insights, wisdom and solutions for healing and transformation.

    6.) Forgiveness means letting go. It doesn’t condone bad behavior, but lets the pain go. You and others have the right to make mistakes and grow. Forgive self if needed and forgive others. This doesn’t mean that you will choose to stay connected with anyone who harms you. It means you let go of the painful movie, get the lesson and move forward. You stop the images and negative emotions from their endless control over you. Restore your self- esteem if you’ve acted poorly and wish the other person well if they have. To clean yourself completely, do a systematic of forgiveness for everyone in your life. You will be rejuvenated. Forgive; let go and say goodbye to these emotions.

    7.) Change a gripe to a goal. If you regularly complain and feel negatively about something or someone, set a goal for yourself and be determined to accomplish it. For example, if you are jealous of someone who has a degree in art; stop it and find a way to get one for yourself. If you are short of money and angry at others who have it, stop it and chart your path, make a plan to increase your income. Things happen first in the mind, so begin to visualize yourself having what you want already now. Feel the joy of it and for 5 minutes several times a day, sit quietly and feel the emotions you would have if it were yours now. Soon you begin to believe you have it. In the Biology of belief, Bruce Lipton offers scientific proof that we get what we believe.

    8.) Thoughts and emotions are intimately connected in fact, inseparable. One leads to the other. What repetitive thoughts do you have that are hurting you? Are you taking charge of your negative thoughts and transforming them? Think the opposite of your negative thought as soon as you catch yourself having it. Correct yourself on a daily basis; over and over. Repetition of the new corrected thought forges a new brain pathway and pattern. Strong intention and follow through is necessary.

    Don’t let your mind wander all day without direction or self-monitoring. You can change your mind at any moment into a more positive state. Letting your thoughts run wild will take away your peace. Take charge of yourself and choose thoughts that will help you.

    9.) What belief about yourself do you want to change? Finances, relationships, self-concept, accomplishment of a specific goal; health, personal qualities etc. Beliefs that limit and cause pain keep your emotions at a painful level, and only you can change that.

    Taking Positive New Action

    1) Set clear boundaries. You decide what you will and won’t accept from people and act on it.

    2) Practice assertive communication with others. Tell them how you feel without blame or judgment; just how you feel. Stand up for self if needed.

    3) Be creative. Create something positive from your experience.

    For example, women who have been abused have set up women’s shelters around the country. People who grew up hungry have started programs to feed poor children.

    All of these techniques work. Practice and practice and you will see yourself and your life become fulfilled and beautiful. Be very patient with yourself, as this is hard work and takes a lot of self- control, intention and discipline. It’s a progressive unfolding of the highest part of self. Over time we blossom!

    Steps in Review:

    1.) Stop and control self.

    2.) Release the emotion

    3.) Transform the emotion

    4.) Take positive new action

    5.) Replace negative emotional reactions with spiritual actions and personal spiritual qualities.

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    Source by Carole Cravath

    Views: 0

  • 13 Healing Bullet Points

    13 Healing Bullet Points

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    Your life is not defined by the trials you encounter; it is determined by how you respond to personal challenges.

    “I am the source for the perspectives I choose to hold… regardless of how aware I am of why or how I come to possess that particular perspective. It takes courage to look into the mirror of our souls, absent excuses. I will look into that mirror little bits at a time. SEE and ACT. SEE what I can bear to see and ACT upon what I am able. This is the heart of a gentle invitation to personal responsibility.” ~ Mary Anne Radmacher

    Consider the following 13 bullet points and promises:

    • 1. Understanding how to heal your grief is your first essential step. THE PROMISE: A more clear understanding of your grief is possible as you stop grieving and start healing.

    • 2. Creating decisive thinking, attitude and skill are must-have qualities to master happiness. THE PROMISE: You can develop psychological and emotional empowerment by practicing specific and consistent actions.

    • 3. Don’t be stuck in a negative outlook; as a cure learn how to use grateful moments. THE PROMISE: By expressing your gratitude for uplifting and positive emotional experiences you can find the inner empowerment to start healing and begin new hope.

    • 4. Rescue yourself from floundering in your painful past. THE PROMISE: Concentrating on your new you and new conditions can begin your life anew.

    • 5. Take control of your personal thoughts and actions THE PROMISE. You have far more ability to determine what you think and how you act than you initially imagine.

    • 6. Wanting to heal is not enough; persuasive desires can give you vital healing clarity. THE PROMISE: As you hunger and thirst to overcome your grief and loss a clearer path will appear.

    • 7. Desiring your old life back is counterproductive; embracing your new circumstance will give you empowerment. THE PROMISE: New opportunities and possibilities are within your reach as you seek them.

    • 8. Everyone’s grief clock keeps its own time; your grief healing clock is correct – follow that time. THE PROMISE: Be kind to the grief you feel; allowing a short period of time for your sorrow is OK which will bring you clarity and resolve.

    • 9. You can’t hibernate expecting to awaken in the spring with your sorrow healed – action steps bring reconciliation. THE PROMISE: Happiness and hope are the result of your actions.

    • 10. Because of your horrendous condition you can feel uncertainty; yet, finding joy again is possible. THE PROMISE: You may experience hopelessness, indecision, impossibilities, even anger; nonetheless, finding new joy is reachable.

    • 11. You are not alone, thousands of others have suffered through their grief and found joy – you can also. THE PROMISE: You can find personal strength in the many examples of reconciling grief and finding joy again.

    • 12. Reinforce your capacity to direct your own attention toward your goal. THE PROMISE: You can guide yourself more effectively toward healing your grief and loss.

    • 13. Re-evaluate your outlook; consider all shifts that have occurred from your grief happening. THE PROMISE: As you reconnect with your passions, people, places or things you did previous and embrace the hope of greater understanding, peace and joy – clearness and hope will come.

    “Greatness is not in where we stand, but in what direction we are moving. We must sail sometimes with the wind and sometimes against it – but sail we must, and not drift, nor lie at anchor.” ~ Oliver Wendell Holmes, Jr.

    Finding healing, harmony and happiness after grief involves a specific conditioning of the mind and heart. A steady fulfillment of contentment, confidence and hope are needed and essential. The 13 foregoing important bullet points and promises will support you in understanding, reconciling, and healing your grief and loss; they will give you inner empowerment needed to weather your personal life storms.

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    Source by Duane Marchant

    Views: 0

  • Email, Phone Or Live Chat Support – How to Best Serve Your Customers

    Email, Phone Or Live Chat Support – How to Best Serve Your Customers

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    In technical support there are generally 3 options for providing the customer support services needed by your customer: Email, Live Chat, and Phone. Each one has its own advantages depending on the nature of your products or services. As a rule of thumb, you should choose the support system(s) that will make your customer most comfortable and satisfied. But how do you know which form is best for your company? Here are some advantages of email support, live chat support and phone support.

    Email Support:

    Cheapest form of support

    – No need for expensive telephone equipment or land lines

    – Best for companies with global customers

    – Free for customer to receive help

    Does not need to be 24/7 support

    Will lead to reduced number of phone or live chat contacts

    – Customers who have requests or need solutions that do not need to be solved immediately can use this form

    Provides a clear written solution to questions or requests

    – Can clearly explain instructions

    Easily recorded

    – Possible to transfer conversation if further help is needed

    – Can improve on quality by reviewing conversations

    Flexible time frame

    – Does not require immediate response

    Lessens the need for native speakers

    – Foreign accents are no longer a problem

    Live Chat Support:

    Cheaper form of support

    – No need for expensive telephone equipment or land lines

    – Best for companies with global customers

    – Free for customer to receive help

    Provides real time support

    – Solutions can be provided immediately

    – No “on hold” waiting time

    Creates trust and reliability

    – Customers feel confident that they can receive help immediately

    – Customers feel that serving them is important to you

    Customer representative receive all necessary information

    Can ask the right questions and receive information immediately

    Easily recorded

    – Possible to transfer conversation if further help is needed

    – Can improve on quality by reviewing conversations

    Saves time

    – Representatives can handle more than one customer at a time

    Lessens the need for native speakers

    Foreign accents are no longer a problem

    Phone Support:

    Provides real time support

    – Solutions can be provided immediately

    Creates trust and reliability

    – Customers feel confident that they can receive help immediately

    – Customers feel that you appreciate their business

    Customer care representative receive all necessary information

    – Can ask the right questions and receive information immediately

    Customers feel comfortable

    – Most customers are most comfortable with phone support

    – Helpful to people who are less technologically savvy

    Personable

    – A helpful friendly voice can calm irritated customers

    Secure

    – Does not depend on the internet to provide customer support

    How you provide technical support services depends largely on your clientele. In most cases, providing a multitude of customer care support service options is best so that the customer can choose what they are most comfortable with.

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    Source by R Van Herpen

    Views: 0

  • How Online Digital Marketing Course Can Help You Shape Your Career in Marketing?

    How Online Digital Marketing Course Can Help You Shape Your Career in Marketing?

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    Introduction to Digital Marketing
    A good hold on digital technology has become vital in the marketing industry like never before. And with the ever-rising use of digital platforms for promoting your products and services, demand for professionals with strong holds on these techniques and strategies has also increased. People have started spending as much as twice the time on the internet as they used to a few years back. And with this, online shopping has surpassed the offline shopping statistics.

    Marketing is all about interacting with the right audience at the right time at the right place and as most people remain online for most of the time, it has become the obvious place to connect with them. Next is the strategy to explain your plans to them in the most effective manner to convert them into customers. Digital marketing, collectively refers to all the efforts made to leverage potential customers on digital platforms like Google search, emailing, social media and websites etc.

    Why digital marketing is so successful?

    • Increases traffic on websites
    • Helps in generating leads
    • Helps in brand building
    • Improves the ranking of the search engine
    • Helps in improving internal communication
    • Helps in providing better customer services
    • Helps in understanding the ever-changing demands and expectations of people.

    What are you taught in Digital marketing course?

    • Search engine optimization (SEO): It is a process of attracting traffic from free and natural search results on a search engine such as Google, Yahoo or Bing by ensuring that your website appears high on the list of results shown by the search engine.
    • Web Analytics: The process of collecting, measuring, analyzing, and reporting the web data in order to understand the web usage behavior of people.
    • Email marketing: Every commercial message sent to a group of existing or potential customer is email marketing.
    • Pay per click (PPC) marketing: In this model an advertiser pays a certain fee to a website owner each time his advertisement on that site is clicked.
    • Social media marketing: Using social media platforms like Facebook, Twitter, Instagram, YouTube, etc. to promote your product is social media marketing.

    The above listed are only some of the components of a marketing course and along with that interactive session with industry experts, doubt clearing sessions, practical assignments and surveys are conducted from time to time.

    A well designed Online Marketing course should be able to give one an opportunity to discover various tactical ways as to how modern business houses are making high profits using digital marketing. Thorough case studies help in understanding better implementation and gives a cutting-edge insight into the latest developments. It should also be giving you an opportunity to interact and learn from industry experts.

    Why you should opt for an online course in digital marketing
    Gone are the days where you could afford to stick to the conventional marketing strategies and ignore digital marketing. The scenario has changed and whether or not you are planning a career in the marketing industry, you cannot deny the fact that everyone today has become a digital marketer by posting updates, pictures and videos on Facebook, Instagram, and YouTube etc. An online digital marketing course gives you an opportunity to get enrolled in the best program across the globe.

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    Source by Shalini M

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  • Take Ownership of Your Health: Hold Yourself Accountable

    Take Ownership of Your Health: Hold Yourself Accountable

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    Over the years, I’ve conducted extensive research on health topics such as obesity, osteoporosis and cardiovascular disease. I have also studied theories of behavior change. What jumps out at me the most is how many of these conditions are preventable. Yes, there are non-modifiable factors however, it is our behaviors that are causing damage to our health and wellness. Essentially, we are all aware of our unhealthy behaviors and the consequences associated with them. I feel like I’m a misfit in society because I actually enjoy physical activity, going to the gym and pushing my body to its limits. I was also criticised heavily because it took me nearly two weeks to finishing watching the third season of Stranger Things. Let that sink in. We live in a society where it is the norm to watch an entire season of a television series over a weekend, let alone one day and this is completely acceptable, even encouraged. I feel like I have to justify why I don’t binge watch television, why I wake up early to exercise and why I restrict processed foods (among many other ingredients) from my diet.

    My reason is simple, I do it for my health. Health is a priority to me and I want to face the daily challenges of life with the least amount of pain, discomfort and illness as possible. I’m not a machine, I get sick on occasion and I have a history of injuries. I watch television and movies and I’m known to indulge in a meal or snack of the unhealthy variety on occasion. I try to keep my immune system optimal and reduce my risk of injury through strength and flexibility training. Let’s examine exercise. Most of us know that it is beneficial to our health, not just physically but emotionally as well. Increased levels of physical activity have the potential to lower the risk of obesity, diabetes and cardiovascular disease (among many more) according to multiple sources. We know that being inactive increases the risk of the mentioned conditions, yet many of us choose to do nothing about it. There is a disconnect between what we know and what we do. Do we not prioritize our health and quality of life? Do we get distracted with the ease of technology and everything available at the touch of a button? Do we know how many deaths can be prevented each year by modifying our behaviors?

    So much of what we experience is preventable if we take the necessary precautions. We don’t have to wait until we get diagnosed to make a change. We can make changes so that we don’t get diagnosed. We do have the time if we make it a priority. We can find a plethora of excuses why we don’t exercises of we can focus on reasons why we should. I can honestly say that I am 100% responsible for all of the injuries I’ve sustained in my lifetime. Whether it was negligence, ignorance or ego, I was at fault and I take full ownership of that. Now let’s take ownership of our health and strive for progression.

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    Source by Phillip J Schiefer

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