Tag: driver

  • Top 6 Ways to Get An Angry Customer To Back Down

    Top 6 Ways to Get An Angry Customer To Back Down

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    1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apology needs to be carefully worded. Here’s an example of a sincere, yet careful apology:

    “Please accept my sincere and unreserved apology for any inconvenience this may have caused you.”

    2. Kill Them Softly With Diplomacy. This simple phrase has never failed me: “Clearly, we’ve upset you and I want you to know that getting to the bottom of this is just as important to me as it is to you.” When you say this, anger begins to dissipate. You’ve addressed the anger directly and non defensively and you haven’t been pulled into the drama of the attack.

    3. Go into Computer Mode. To use Computer Mode you take on the formalities of a computer. You speak generally, without emotion, and you don’t take the bait your angry or difficult customer is throwing you. Your words, tone, and attitude are completely impersonal and neutral – (Think of the automated response system you speak to when you call your wireless phone company or bank.)

    This “computer mode” response deflects, diffuses, and disarms angry customers because you don’t add fuel to the fire by giving your difficult customer what they want -an emotional reaction. When you don’t take the bait, the difficult customer is forced to stop dead in their tracks. And that means you regain control (and confidence).

    The Computer Mode Approach In Action

    Let’s say your customer says:

    “You don’t give a d*** about customers. Once you get a customer locked into a contract, the service aspect is over.”

    While it may be tempting to fuel the fire with an equally hostile response such as “What’s your problem, creep?”

    Don’t take the bait. If you do take the bait, the situation will only escalate and nothing productive or positive will result. A computer mode response might look like this:

    “I’m sure there are some people who think we don’t care about servicing customers.”

    “People get irritated when they don’t immediately get the help they need.”

    “It’s very annoying to experience a delay in service response.”

    “Nothing is more distressing than feeling like you’re being passed around when all you want is help.”

    And then you stop -like a locked up computer.

    No matter how uncomfortable the verbal abuse is or how ridiculous it becomes, continue to respond without emotion. This tactic works because it is neutral, doesn’t take the bait, and because it is unexpected. The difficult customer wants to throw you off, make you lose control, and to get you to respond emotionally. When you fail to do each of these things, you actually regain control.

    Go into “computer mode” the next time you’re faced with verbal abuse from an irate or unreasonable customer, and I promise you, you’ll quickly regain control —and you’ll have fun with the process.

    4. Give this question a shot: “Have I done something personally to upset you?… I’d like to be a part of the solution.” Of course, you know you haven’t done anything to upset the customer. You ask this question to force the angry customer to think about his behavior. Often, the mere asking of this question is enough to get the ballistic customer to begin to shift from the right brain to the left brain, where he can begin to listen and rationalize.

    5. Show empathy – Empathy can be a powerful tool used to disarm an angry customer and show that you genuinely care about the inconvenience the customer has experienced. Expressing empathy is also good for YOU, as it helps you truly begin to see the problem from the customer’s perspective/and this perspective will help keep you from losing your cool when your customer gets hot. By letting customers know that you understand why they are upset, you build a bridge of rapport between you and them.

    Here are some phrases that express empathy:

    o “That must have been very frustrating for you.”

    o “I realize the wait you encountered was an inconvenience.”

    o “If I were in your shoes, I’m sure I’d feel just as you do.”

    o “It must have been very frustrating for you have waited five days for your order and for that I am sorry.”

    6. And finally, here’s a tip that works like magic. …. Show appreciation for the difficult person’s feedback. After your difficult customer has ranted and raved, you can regain control of the conversation by interjecting—not interrupting, but interjecting to thank them for taking the time to give you feedback. You can say something like:

    Thanks for being so honest.

    Thanks for taking the time to let us know how you feel.

    We appreciate customers who let us know when things aren’t right.

    Thanks for caring so much.

    The reason this tip works so effectively is because the last thing your irate or unreasonable customer expects is for you to respond with kindness and gratitude. It’s a shock factor and many times you’ll find that your customer is stunned silent and this is exactly what you want. When the customer is stunned into silence, you get in the driver’s seat and steer the conversation in the direction you want it to go.

    When you do these things you’ll find that being on the receiving end of verbal abuse doesn’t have to be threatening or intimidating. You can come across as confident, composed and strong…and most importantly, you’ll regain control of the conversation.

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    Source by Myra Golden

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  • Dangerous Driving Habits

    Dangerous Driving Habits

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    Many of today’s drivers have dangerous driving habits. You do not have to travel far to see people driving with risky driving techniques. Dangerous driving habits can be observed on highways, on residential streets, and in parking lots. Dangerous driving habits are not only fraught with danger to the driver performing them, but to the public as well.

    Everyone eventually crosses paths with a reckless driver! Many of us survive these encounters, but some do not. Dangerous drivers kill people and destroy property everyday. As a result, Insurance companies cite dangerous drivers as one of the main reasons for the skyrocketing cost of automobile insurance.

    There are drivers from all age groups that have dangerous driving habits. Younger drivers can be dangerous drivers simply because they lack experience driving in various environments, such as driving at night, or driving on interstate highways. Older drivers are sometimes dangerous because their senses and reflexes are not as sharp as they once were.

    Technology has also added to dangerous driving habits. Cell phones are now more popular than ever, many drivers have cell phones. While driving in town or on the highway, it is rare not to see someone driving while talking on his or her cell phone. Another dangerous driving habit is applying makeup while driving. Applying make-up while driving is thought to be a leading cause of accidents, and is completely irresponsible. One of the most common dangerous driving habits is eating while driving. Many drivers leave the drive through lane of their favorite restaurant and immediately pull onto a road while trying to eat and drink the food they just purchased. All of those bad habits can distract a driver from paying attention to other drivers on the road and being aware of road conditions.

    There are many kinds of driving habits that are considered risky. Speeding is a very common driving habit that can lead to a disaster. Drivers that speed are engaging in reckless and impulsive behavior. It is especially dangerous to speed in residential neighborhoods where children and pets may be playing. Speeding drivers can also be dangerous in neighborhoods where homeowners in their vehicles are entering and exiting their driveways.

    Another category of dangerous driving habits is failing to use turn signals. Proper use of turn signals can help prevent most accidents. Failing to use turn signals properly can increase the rate of accidents with other vehicles and pedestrians. Turn signals are simple devices that can give advance notice to other drivers about your driving intentions. It is unfortunate that failing to use such a simple device can cause so many tragedies in terms of lives and property damage. Road rage is a one of the consequences of failing to use turn signals. Many drivers become enraged when they barely escape an accident due to another driver failing to use a turn signal to notify them before changing lanes or making a turn.

    Many dangerous driving habits are a result of over confidence. Drivers with years of experience sometimes become dangerous drivers because they are over confident with driving their particular vehicle, or a particular route between home and work. They are not prepared when something out of the ordinary occurs.

    There is an old saying, “Good habits are as hard to break as bad habits.” If you have dangerous driving habits you can change them by applying good driving skills for a few weeks, after a few weeks many of these good driving techniques will become your new habits. You should practice watching for speed limit signs, and adjust your speed if necessary. If you practice using turns signals every time you make a turn or change lanes it will quickly become a habit. Developing good, safe driving habits may one day save your life or the life of someone close to you.

    (c) 2006, Marcus Barber

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    Source by Marcus Barber

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  • Starting a Woodworking Business With Little or No Related Experience Will Require a Proven Plan

    Starting a Woodworking Business With Little or No Related Experience Will Require a Proven Plan

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    If you have little or no woodworking experience it is possible to start a profitable business in this trade. There are guides available on the internet that will give you step-by-step instructions on how to start-up such a business.

    To start your woodworking business you will need a materials list that help you access wood and tools from local sources. These materials and tools will have to be affordable and of good quality. Having a resource to guide you with this challenge will help you save time and money. Materials that you will need, do not have to be from the local hardware store. Some of these materials can be found at a garage sale. I know a person who found a pile of two-by-fours that a home owner left on his curb. This wood was pine. He made this pile of discarded pine into a picnic table and sold it for $250.

    There are a number of steps to consider when starting a woodworking business. The key to starting such a business requires a proven plan. You need to know what types of products to build and will give you consistent sales. The types of woodworking project you get involved in will be determined by the area you live in. Oe course knowing what your potential customers needs are will go along way with regards to making sales.

    How to build these woodworking projects, in a timely and cost-effective way, will while require that you master certain woodworking skills. Of course you will need to learn which types of tools to purchase that will make constructing these various woodworking project in the most efficient manner

    This knowledge of how to use these various tools can be found on the internet. These various tools need to be used with safety in mind, Various tools you will to learn how to use complete you woodworking projects can cause serious hard to your body if used in a safe manner. A proven woodworking resource will teach how to use these tools in a safe manner

    These tools will be critical in completing these various projects in a timely and cost-effective manner. Such tools will include a circular saw, chisel, hammer, drill, various drill bits, impact driver and even a miter saw. Of course you will need a place to work such a backyard shed.

    Of course you will have to consider what types of wood you will be using to construct your woodworking project. Certain types of wood are more to certain projects than others. Good woodworking plan will help you to make the best choices with regards to this.

    Whatever woodworking project you decide to start your business with, will require some planning. Having a proven woodworking plan to start this endeavour would be a good step.

    Best Regards

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    Source by Paul Luciw

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  • What Innovation Can Do to Your Life

    It is a expertise that everybody has, but they suppose they do not. The facility of innovation. When you’ve ever marvelled at someone’s inventive prowess, guess what, you may create and innovate too. It simply takes time. Everyone seems to be born inventive. The field of crayons in kindergarten weren’t restricted to those that possessed potential; as a result of the reality is, all people has potential.

    You understand how lengthy it took to study to journey a motorcycle or drive or to by no means commit the identical mistake once more? It is the identical with innovation. It takes a little bit of apply and lots of time earlier than this thoughts perform comes simply when known as. This text will educate you just a few tips about methods to deliver innovation into your life.

    Do not take heed to what different individuals say. Comply with the beat of your individual drum. Permitting for the enter of different individuals will solely deliver cacophony to the music you are attempting to make. You probably have an unique thought, do not waste your effort and time making an attempt to make individuals perceive. They will not. And the assistance you’ll most likely get comes within the type of detrimental suggestions. If all these geniuses listened to their friends, we might most likely nonetheless be residing within the center ages.

    Spend time on it. I can’t stress that sufficient, though, please don’t mistake this tip to let you know to give up your day job fully. Don’t. This includes some difficult time administration however with a bit self-discipline, you can squeeze each in.

    Train. Take a stroll. Run a mile or two. Ship all these endorphins coursing by your veins. Exercising actually clears and relaxes your thoughts and permits for something to pop up.

    Report your desires. Aren’t a few of them simply the craziest issues that your aware thoughts would by no means have considered? When you’ve had these desires earlier than, and I am certain to have, this solely exhibits you the untapped progressive energy you will have mendacity inside. So jot down these notes. These desires may create an progressive spark in you.

    Discover your individual model. You possibly can all the time inform a Van Gogh from a Matisse. You may know Hemingway wrote one thing by the selection of phrases on the paper. So it’s the identical with you. Folks will recognize your innovation extra as a result of it’s uniquely yours and that nobody else would have considered what you have been considering. That may let individuals see how invaluable an asset you’re.

    Do not conceal behind nifty devices or instruments. You do not want the most costly set of paints to supply a masterpiece. The identical means with writing. You do not want some costly fountain pen and actually clean paper for a bestseller. Actually, J.Okay. Rowling wrote the primary e book of the Harry Potter Sequence on bits of tissue. So what for those who’ve bought an costly SLR digital camera for those who’re a crappy photographer? Who cares for those who’ve bought a blinging laptop computer if you cannot write in any respect? The artist truly reduces the variety of instruments he has as he will get higher at his craft: he is aware of what works and what does not.

    Nothing will work with out ardour. What wakes you up within the mornings? What retains the flame burning? What’s the one factor that you will die for those who do not do? Typically individuals with expertise are overtaken by the individuals who need it extra. Assume the hare and the tortoise. Ellen Degeneres as soon as mentioned that for those who’re not doing one thing that you simply wish to do, then you do not actually wish to do it. And that is true. Typically you simply need one thing so dangerous you turn out to be a digital unstoppable. And that’s ardour. Ardour will preserve you going.

    Don’t be concerned about inspiration. You possibly can’t drive it; inspiration hits while you least count on it to, for these unpredictable but inevitable moments it is best to put together. An thought may strike you on the subway, but alas, you poor unlucky soul; you don’t have any sheet of paper to scribble down a thought that might change the world. Keep away from these disasters. Have a pen and paper inside your arm’s attain always.

    I hope this text has helped you deliver extra innovation into your life. Take into account that you are doing these items on your personal satisfaction and never anyone else’s. However quickly sufficient they’ll discover, and all the pieces ought to snowball from there.

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  • Be Happy as You Want to Be

    Nearly everybody has heard the hit single ‘Do not Fear, Be Completely happy’ by Bobby McFerrin. The music has a really catchy means of conveying its message of being glad to everybody. Bobby Mcferiin’s easy message certainly made lots of people by telling them to not fear.

    Dwelling a contented, resilient and optimistic life is great and can be good in your well being. Being glad really protects you from the stresses of life. Stress is linked to prime causes of demise similar to coronary heart illness, most cancers, and stroke.

    One of many higher issues ever stated is – ‘The one factor in life that may at all times stay the identical is change’, and in our life, we’ve got the ability to make the mandatory adjustments if we need to. Even when we discover ourselves in an insufferable scenario we will at all times discover solace within the data that it too would change.

    Social networks or relationships are important to happiness. Individuals are completely different, settle for individuals for who or what they’re, keep away from clashes, fixed arguments, and let go of all types of resentments. If arguments appear unavoidable nonetheless try to make an effort to grasp the scenario and also you would possibly simply get together with nicely with

    Happiness is definitely present in everybody, rising it’s a option to make a life extra great and likewise extra wholesome.

    To be glad is comparatively straightforward, simply determine to be a contented particular person. Abraham Lincoln noticed that most individuals for more often than not can select how glad or careworn, how relaxed or troubled, how brilliant or uninteresting their outlook to be. The selection is straightforward actually, select to be glad.

    There are a number of methods by which you are able to do this.

    Being grateful is a superb perspective. We now have a lot to be glad about. Thank the taxi driver for bringing you dwelling safely, thank the cook dinner for a beautiful dinner and thank the man who cleans your home windows. Additionally, thank the mailman for bringing you your mails, thank the policeman for making your house protected and thank God for being alive.

    The information is aggravating. Get much less of it. Some individuals simply cannot begin their day with out their day by day dose of reports. Attempt and give it some thought, 99% of the information we hear or learn is dangerous information. Beginning the day with dangerous information doesn’t appear to be a smart factor to do.

    A spiritual connection can be beneficial. Being a part of a spiritual group with its singing, sacraments, chanting, prayers and meditations foster internal peace.

    Handle your time. Time is invaluable and too necessary to waste. Time administration might be seen as an inventory of guidelines that entails scheduling, setting targets, planning, creating lists of issues to do and prioritizing. These are the core fundamentals of time administration that ought to be understood to develop an environment friendly private time administration ability. These primary expertise might be advantageous tuned additional to incorporate the finer factors of every ability that may give you that further reserve to make the outcomes you want.

    Snigger and giggle heartily on a regular basis. Heard a superb joke? Inform your mates or household about it. As additionally they say -‘Laughter is the very best drugs’.

    Categorical your emotions, affections, friendship and fervour to individuals round you. They are going to most certainly reciprocate your actions. Attempt to not maintain pent up anger of frustrations, that is dangerous in your well being. As a substitute discover methods of expressing them in a means that won’t trigger extra harm or damage to anybody.

    Working arduous brings large private satisfaction. It offers a sense of being competent in ending our duties. Accomplishments are obligatory for all of us, they offer us a way of worth. Work on issues that you simply really feel worthy of your time.

    Studying is a joyful train. Try to study one thing new on a regular basis. Studying additionally makes us increase and broaden our horizons. And will additionally give us extra alternatives sooner or later.

    Run, jog, stroll and do different issues that your physique was made for. Really feel alive.

    Keep away from publicity to detrimental components like loud noises, toxins, and unsafe locations.

    These are the few easy issues you are able to do on a regular basis to be glad.

    And at all times keep in mind the quote from Abraham Lincoln, he says that “Most individuals are about as glad as they make up their minds to be.”

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  • HEART OF DARKNESS By Joseph Conrad – Part Three

    “I looked at him, lost in astonishment. There he was before me, in motley, as though he had absconded from a troupe of mimes, enthusiastic, fabulous. His very existence was improbable, inexplicable, and altogether bewildering. He was an insoluble problem. It was inconceivable how he had existed, how he had succeeded in getting so far, how he had managed to remain—why he did not instantly disappear. ‘I went a little farther,’ he said, ‘then still a little farther—till I had gone so far that I don’t know how I’ll ever get back. Never mind. Plenty time. I can manage. You take Kurtz away quick—quick—I tell you.’ The glamour of youth enveloped his parti-coloured rags, his destitution, his loneliness, the essential desolation of his futile wanderings. For months—for years—his life hadn’t been worth a day’s purchase; and there he was gallantly, thoughtlessly alive, to all appearances indestructible solely by the virtue of his few years and of his unreflecting audacity. I was seduced into something like admiration—like envy. Glamour urged him on, glamour kept him unscathed. He surely wanted nothing from the wilderness but space to breathe in and to push on through. His need was to exist, and to move onwards at the greatest possible risk, and with a maximum of privation. If the absolutely pure, uncalculating, unpractical spirit of adventure had ever ruled a human being, it ruled this bepatched youth. I almost envied him the possession of this modest and clear flame. It seemed to have consumed all thought of self so completely, that even while he was talking to you, you forgot that it was he—the man before your eyes—who had gone through these things. I did not envy him his devotion to Kurtz, though. He had not meditated over it. It came to him, and he accepted it with a sort of eager fatalism. I must say that to me it appeared about the most dangerous thing in every way he had come upon so far.

    “They had come together unavoidably, like two ships becalmed near each other, and lay rubbing sides at last. I suppose Kurtz wanted an audience, because on a certain occasion, when encamped in the forest, they had talked all night, or more probably Kurtz had talked. ‘We talked of everything,’ he said, quite transported at the recollection. ‘I forgot there was such a thing as sleep. The night did not seem to last an hour. Everything! Everything!… Of love, too.’ ‘Ah, he talked to you of love!’ I said, much amused. ‘It isn’t what you think,’ he cried, almost passionately. ‘It was in general. He made me see things—things.’

    “He threw his arms up. We were on deck at the time, and the headman of my wood-cutters, lounging near by, turned upon him his heavy and glittering eyes. I looked around, and I don’t know why, but I assure you that never, never before, did this land, this river, this jungle, the very arch of this blazing sky, appear to me so hopeless and so dark, so impenetrable to human thought, so pitiless to human weakness. ‘And, ever since, you have been with him, of course?’ I said.

    “On the contrary. It appears their intercourse had been very much broken by various causes. He had, as he informed me proudly, managed to nurse Kurtz through two illnesses (he alluded to it as you would to some risky feat), but as a rule Kurtz wandered alone, far in the depths of the forest. ‘Very often coming to this station, I had to wait days and days before he would turn up,’ he said. ‘Ah, it was worth waiting for!—sometimes.’ ‘What was he doing? exploring or what?’ I asked. ‘Oh, yes, of course’; he had discovered lots of villages, a lake, too—he did not know exactly in what direction; it was dangerous to inquire too much—but mostly his expeditions had been for ivory. ‘But he had no goods to trade with by that time,’ I objected. ‘There’s a good lot of cartridges left even yet,’ he answered, looking away. ‘To speak plainly, he raided the country,’ I said. He nodded. ‘Not alone, surely!’ He muttered something about the villages round that lake. ‘Kurtz got the tribe to follow him, did he?’ I suggested. He fidgeted a little. ‘They adored him,’ he said. The tone of these words was so extraordinary that I looked at him searchingly. It was curious to see his mingled eagerness and reluctance to speak of Kurtz. The man filled his life, occupied his thoughts, swayed his emotions. ‘What can you expect?’ he burst out; ‘he came to them with thunder and lightning, you know—and they had never seen anything like it—and very terrible. He could be very terrible. You can’t judge Mr. Kurtz as you would an ordinary man. No, no, no! Now—just to give you an idea—I don’t mind telling you, he wanted to shoot me, too, one day—but I don’t judge him.’ ‘Shoot you!’ I cried ‘What for?’ ‘Well, I had a small lot of ivory the chief of that village near my house gave me. You see I used to shoot game for them. Well, he wanted it, and wouldn’t hear reason. He declared he would shoot me unless I gave him the ivory and then cleared out of the country, because he could do so, and had a fancy for it, and there was nothing on earth to prevent him killing whom he jolly well pleased. And it was true, too. I gave him the ivory. What did I care! But I didn’t clear out. No, no. I couldn’t leave him. I had to be careful, of course, till we got friendly again for a time. He had his second illness then. Afterwards I had to keep out of the way; but I didn’t mind. He was living for the most part in those villages on the lake. When he came down to the river, sometimes he would take to me, and sometimes it was better for me to be careful. This man suffered too much. He hated all this, and somehow he couldn’t get away. When I had a chance I begged him to try and leave while there was time; I offered to go back with him. And he would say yes, and then he would remain; go off on another ivory hunt; disappear for weeks; forget himself amongst these people—forget himself—you know.’ ‘Why! he’s mad,’ I said. He protested indignantly. Mr. Kurtz couldn’t be mad. If I had heard him talk, only two days ago, I wouldn’t dare hint at such a thing…. I had taken up my binoculars while we talked, and was looking at the shore, sweeping the limit of the forest at each side and at the back of the house. The consciousness of there being people in that bush, so silent, so quiet—as silent and quiet as the ruined house on the hill—made me uneasy. There was no sign on the face of nature of this amazing tale that was not so much told as suggested to me in desolate exclamations, completed by shrugs, in interrupted phrases, in hints ending in deep sighs. The woods were unmoved, like a mask—heavy, like the closed door of a prison—they looked with their air of hidden knowledge, of patient expectation, of unapproachable silence. The Russian was explaining to me that it was only lately that Mr. Kurtz had come down to the river, bringing along with him all the fighting men of that lake tribe. He had been absent for several months—getting himself adored, I suppose—and had come down unexpectedly, with the intention to all appearance of making a raid either across the river or down stream. Evidently the appetite for more ivory had got the better of the—what shall I say?—less material aspirations. However he had got much worse suddenly. ‘I heard he was lying helpless, and so I came up—took my chance,’ said the Russian. ‘Oh, he is bad, very bad.’ I directed my glass to the house. There were no signs of life, but there was the ruined roof, the long mud wall peeping above the grass, with three little square window-holes, no two of the same size; all this brought within reach of my hand, as it were. And then I made a brusque movement, and one of the remaining posts of that vanished fence leaped up in the field of my glass. You remember I told you I had been struck at the distance by certain attempts at ornamentation, rather remarkable in the ruinous aspect of the place. Now I had suddenly a nearer view, and its first result was to make me throw my head back as if before a blow. Then I went carefully from post to post with my glass, and I saw my mistake. These round knobs were not ornamental but symbolic; they were expressive and puzzling, striking and disturbing—food for thought and also for vultures if there had been any looking down from the sky; but at all events for such ants as were industrious enough to ascend the pole. They would have been even more impressive, those heads on the stakes, if their faces had not been turned to the house. Only one, the first I had made out, was facing my way. I was not so shocked as you may think. The start back I had given was really nothing but a movement of surprise. I had expected to see a knob of wood there, you know. I returned deliberately to the first I had seen—and there it was, black, dried, sunken, with closed eyelids—a head that seemed to sleep at the top of that pole, and, with the shrunken dry lips showing a narrow white line of the teeth, was smiling, too, smiling continuously at some endless and jocose dream of that eternal slumber.

    “I am not disclosing any trade secrets. In fact, the manager said afterwards that Mr. Kurtz’s methods had ruined the district. I have no opinion on that point, but I want you clearly to understand that there was nothing exactly profitable in these heads being there. They only showed that Mr. Kurtz lacked restraint in the gratification of his various lusts, that there was something wanting in him—some small matter which, when the pressing need arose, could not be found under his magnificent eloquence. Whether he knew of this deficiency himself I can’t say. I think the knowledge came to him at last—only at the very last. But the wilderness had found him out early, and had taken on him a terrible vengeance for the fantastic invasion. I think it had whispered to him things about himself which he did not know, things of which he had no conception till he took counsel with this great solitude—and the whisper had proved irresistibly fascinating. It echoed loudly within him because he was hollow at the core…. I put down the glass, and the head that had appeared near enough to be spoken to seemed at once to have leaped away from me into inaccessible distance.

    “The admirer of Mr. Kurtz was a bit crestfallen. In a hurried, indistinct voice he began to assure me he had not dared to take these—say, symbols—down. He was not afraid of the natives; they would not stir till Mr. Kurtz gave the word. His ascendancy was extraordinary. The camps of these people surrounded the place, and the chiefs came every day to see him. They would crawl…. ‘I don’t want to know anything of the ceremonies used when approaching Mr. Kurtz,’ I shouted. Curious, this feeling that came over me that such details would be more intolerable than those heads drying on the stakes under Mr. Kurtz’s windows. After all, that was only a savage sight, while I seemed at one bound to have been transported into some lightless region of subtle horrors, where pure, uncomplicated savagery was a positive relief, being something that had a right to exist—obviously—in the sunshine. The young man looked at me with surprise. I suppose it did not occur to him that Mr. Kurtz was no idol of mine. He forgot I hadn’t heard any of these splendid monologues on, what was it? on love, justice, conduct of life—or what not. If it had come to crawling before Mr. Kurtz, he crawled as much as the veriest savage of them all. I had no idea of the conditions, he said: these heads were the heads of rebels. I shocked him excessively by laughing. Rebels! What would be the next definition I was to hear? There had been enemies, criminals, workers—and these were rebels. Those rebellious heads looked very subdued to me on their sticks. ‘You don’t know how such a life tries a man like Kurtz,’ cried Kurtz’s last disciple. ‘Well, and you?’ I said. ‘I! I! I am a simple man. I have no great thoughts. I want nothing from anybody. How can you compare me to…?’ His feelings were too much for speech, and suddenly he broke down. ‘I don’t understand,’ he groaned. ‘I’ve been doing my best to keep him alive, and that’s enough. I had no hand in all this. I have no abilities. There hasn’t been a drop of medicine or a mouthful of invalid food for months here. He was shamefully abandoned. A man like this, with such ideas. Shamefully! Shamefully! I—I—haven’t slept for the last ten nights…’

    “His voice lost itself in the calm of the evening. The long shadows of the forest had slipped downhill while we talked, had gone far beyond the ruined hovel, beyond the symbolic row of stakes. All this was in the gloom, while we down there were yet in the sunshine, and the stretch of the river abreast of the clearing glittered in a still and dazzling splendour, with a murky and overshadowed bend above and below. Not a living soul was seen on the shore. The bushes did not rustle.

    “Suddenly round the corner of the house a group of men appeared, as though they had come up from the ground. They waded waist-deep in the grass, in a compact body, bearing an improvised stretcher in their midst. Instantly, in the emptiness of the landscape, a cry arose whose shrillness pierced the still air like a sharp arrow flying straight to the very heart of the land; and, as if by enchantment, streams of human beings—of naked human beings—with spears in their hands, with bows, with shields, with wild glances and savage movements, were poured into the clearing by the dark-faced and pensive forest. The bushes shook, the grass swayed for a time, and then everything stood still in attentive immobility.

    “‘Now, if he does not say the right thing to them we are all done for,’ said the Russian at my elbow. The knot of men with the stretcher had stopped, too, halfway to the steamer, as if petrified. I saw the man on the stretcher sit up, lank and with an uplifted arm, above the shoulders of the bearers. ‘Let us hope that the man who can talk so well of love in general will find some particular reason to spare us this time,’ I said. I resented bitterly the absurd danger of our situation, as if to be at the mercy of that atrocious phantom had been a dishonouring necessity. I could not hear a sound, but through my glasses I saw the thin arm extended commandingly, the lower jaw moving, the eyes of that apparition shining darkly far in its bony head that nodded with grotesque jerks. Kurtz—Kurtz—that means short in German—don’t it? Well, the name was as true as everything else in his life—and death. He looked at least seven feet long. His covering had fallen off, and his body emerged from it pitiful and appalling as from a winding-sheet. I could see the cage of his ribs all astir, the bones of his arm waving. It was as though an animated image of death carved out of old ivory had been shaking its hand with menaces at a motionless crowd of men made of dark and glittering bronze. I saw him open his mouth wide—it gave him a weirdly voracious aspect, as though he had wanted to swallow all the air, all the earth, all the men before him. A deep voice reached me faintly. He must have been shouting. He fell back suddenly. The stretcher shook as the bearers staggered forward again, and almost at the same time I noticed that the crowd of savages was vanishing without any perceptible movement of retreat, as if the forest that had ejected these beings so suddenly had drawn them in again as the breath is drawn in a long aspiration.

    “Some of the pilgrims behind the stretcher carried his arms—two shot-guns, a heavy rifle, and a light revolver-carbine—the thunderbolts of that pitiful Jupiter. The manager bent over him murmuring as he walked beside his head. They laid him down in one of the little cabins—just a room for a bed place and a camp-stool or two, you know. We had brought his belated correspondence, and a lot of torn envelopes and open letters littered his bed. His hand roamed feebly amongst these papers. I was struck by the fire of his eyes and the composed languor of his expression. It was not so much the exhaustion of disease. He did not seem in pain. This shadow looked satiated and calm, as though for the moment it had had its fill of all the emotions.

    “He rustled one of the letters, and looking straight in my face said, ‘I am glad.’ Somebody had been writing to him about me. These special recommendations were turning up again. The volume of tone he emitted without effort, almost without the trouble of moving his lips, amazed me. A voice! a voice! It was grave, profound, vibrating, while the man did not seem capable of a whisper. However, he had enough strength in him—factitious no doubt—to very nearly make an end of us, as you shall hear directly.

    “The manager appeared silently in the doorway; I stepped out at once and he drew the curtain after me. The Russian, eyed curiously by the pilgrims, was staring at the shore. I followed the direction of his glance.

    “Dark human shapes could be made out in the distance, flitting indistinctly against the gloomy border of the forest, and near the river two bronze figures, leaning on tall spears, stood in the sunlight under fantastic head-dresses of spotted skins, warlike and still in statuesque repose. And from right to left along the lighted shore moved a wild and gorgeous apparition of a woman.

    “She walked with measured steps, draped in striped and fringed cloths, treading the earth proudly, with a slight jingle and flash of barbarous ornaments. She carried her head high; her hair was done in the shape of a helmet; she had brass leggings to the knee, brass wire gauntlets to the elbow, a crimson spot on her tawny cheek, innumerable necklaces of glass beads on her neck; bizarre things, charms, gifts of witch-men, that hung about her, glittered and trembled at every step. She must have had the value of several elephant tusks upon her. She was savage and superb, wild-eyed and magnificent; there was something ominous and stately in her deliberate progress. And in the hush that had fallen suddenly upon the whole sorrowful land, the immense wilderness, the colossal body of the fecund and mysterious life seemed to look at her, pensive, as though it had been looking at the image of its own tenebrous and passionate soul.

    “She came abreast of the steamer, stood still, and faced us. Her long shadow fell to the water’s edge. Her face had a tragic and fierce aspect of wild sorrow and of dumb pain mingled with the fear of some struggling, half-shaped resolve. She stood looking at us without a stir, and like the wilderness itself, with an air of brooding over an inscrutable purpose. A whole minute passed, and then she made a step forward. There was a low jingle, a glint of yellow metal, a sway of fringed draperies, and she stopped as if her heart had failed her. The young fellow by my side growled. The pilgrims murmured at my back. She looked at us all as if her life had depended upon the unswerving steadiness of her glance. Suddenly she opened her bared arms and threw them up rigid above her head, as though in an uncontrollable desire to touch the sky, and at the same time the swift shadows darted out on the earth, swept around on the river, gathering the steamer into a shadowy embrace. A formidable silence hung over the scene.

    “She turned away slowly, walked on, following the bank, and passed into the bushes to the left. Once only her eyes gleamed back at us in the dusk of the thickets before she disappeared.

    “‘If she had offered to come aboard I really think I would have tried to shoot her,’ said the man of patches, nervously. ‘I have been risking my life every day for the last fortnight to keep her out of the house. She got in one day and kicked up a row about those miserable rags I picked up in the storeroom to mend my clothes with. I wasn’t decent. At least it must have been that, for she talked like a fury to Kurtz for an hour, pointing at me now and then. I don’t understand the dialect of this tribe. Luckily for me, I fancy Kurtz felt too ill that day to care, or there would have been mischief. I don’t understand…. No—it’s too much for me. Ah, well, it’s all over now.’

    “At this moment I heard Kurtz’s deep voice behind the curtain: ‘Save me!—save the ivory, you mean. Don’t tell me. Save me! Why, I’ve had to save you. You are interrupting my plans now. Sick! Sick! Not so sick as you would like to believe. Never mind. I’ll carry my ideas out yet—I will return. I’ll show you what can be done. You with your little peddling notions—you are interfering with me. I will return. I….’

    “The manager came out. He did me the honour to take me under the arm and lead me aside. ‘He is very low, very low,’ he said. He considered it necessary to sigh, but neglected to be consistently sorrowful. ‘We have done all we could for him—haven’t we? But there is no disguising the fact, Mr. Kurtz has done more harm than good to the Company. He did not see the time was not ripe for vigorous action. Cautiously, cautiously—that’s my principle. We must be cautious yet. The district is closed to us for a time. Deplorable! Upon the whole, the trade will suffer. I don’t deny there is a remarkable quantity of ivory—mostly fossil. We must save it, at all events—but look how precarious the position is—and why? Because the method is unsound.’ ‘Do you,’ said I, looking at the shore, ‘call it “unsound method?”’ ‘Without doubt,’ he exclaimed hotly. ‘Don’t you?’… ‘No method at all,’ I murmured after a while. ‘Exactly,’ he exulted. ‘I anticipated this. Shows a complete want of judgment. It is my duty to point it out in the proper quarter.’ ‘Oh,’ said I, ‘that fellow—what’s his name?—the brickmaker, will make a readable report for you.’ He appeared confounded for a moment. It seemed to me I had never breathed an atmosphere so vile, and I turned mentally to Kurtz for relief—positively for relief. ‘Nevertheless I think Mr. Kurtz is a remarkable man,’ I said with emphasis. He started, dropped on me a heavy glance, said very quietly, ‘he was,’ and turned his back on me. My hour of favour was over; I found myself lumped along with Kurtz as a partisan of methods for which the time was not ripe: I was unsound! Ah! but it was something to have at least a choice of nightmares.

    “I had turned to the wilderness really, not to Mr. Kurtz, who, I was ready to admit, was as good as buried. And for a moment it seemed to me as if I also were buried in a vast grave full of unspeakable secrets. I felt an intolerable weight oppressing my breast, the smell of the damp earth, the unseen presence of victorious corruption, the darkness of an impenetrable night…. The Russian tapped me on the shoulder. I heard him mumbling and stammering something about ‘brother seaman—couldn’t conceal—knowledge of matters that would affect Mr. Kurtz’s reputation.’ I waited. For him evidently Mr. Kurtz was not in his grave; I suspect that for him Mr. Kurtz was one of the immortals. ‘Well!’ said I at last, ‘speak out. As it happens, I am Mr. Kurtz’s friend—in a way.’

    “He stated with a good deal of formality that had we not been ‘of the same profession,’ he would have kept the matter to himself without regard to consequences. ‘He suspected there was an active ill-will towards him on the part of these white men that—’ ‘You are right,’ I said, remembering a certain conversation I had overheard. ‘The manager thinks you ought to be hanged.’ He showed a concern at this intelligence which amused me at first. ‘I had better get out of the way quietly,’ he said earnestly. ‘I can do no more for Kurtz now, and they would soon find some excuse. What’s to stop them? There’s a military post three hundred miles from here.’ ‘Well, upon my word,’ said I, ‘perhaps you had better go if you have any friends amongst the savages near by.’ ‘Plenty,’ he said. ‘They are simple people—and I want nothing, you know.’ He stood biting his lip, then: ‘I don’t want any harm to happen to these whites here, but of course I was thinking of Mr. Kurtz’s reputation—but you are a brother seaman and—’ ‘All right,’ said I, after a time. ‘Mr. Kurtz’s reputation is safe with me.’ I did not know how truly I spoke.

    “He informed me, lowering his voice, that it was Kurtz who had ordered the attack to be made on the steamer. ‘He hated sometimes the idea of being taken away—and then again…. But I don’t understand these matters. I am a simple man. He thought it would scare you away—that you would give it up, thinking him dead. I could not stop him. Oh, I had an awful time of it this last month.’ ‘Very well,’ I said. ‘He is all right now.’ ‘Ye-e-es,’ he muttered, not very convinced apparently. ‘Thanks,’ said I; ‘I shall keep my eyes open.’ ‘But quiet-eh?’ he urged anxiously. ‘It would be awful for his reputation if anybody here—’ I promised a complete discretion with great gravity. ‘I have a canoe and three black fellows waiting not very far. I am off. Could you give me a few Martini-Henry cartridges?’ I could, and did, with proper secrecy. He helped himself, with a wink at me, to a handful of my tobacco. ‘Between sailors—you know—good English tobacco.’ At the door of the pilot-house he turned round—‘I say, haven’t you a pair of shoes you could spare?’ He raised one leg. ‘Look.’ The soles were tied with knotted strings sandalwise under his bare feet. I rooted out an old pair, at which he looked with admiration before tucking it under his left arm. One of his pockets (bright red) was bulging with cartridges, from the other (dark blue) peeped ‘Towson’s Inquiry,’ etc., etc. He seemed to think himself excellently well equipped for a renewed encounter with the wilderness. ‘Ah! I’ll never, never meet such a man again. You ought to have heard him recite poetry—his own, too, it was, he told me. Poetry!’ He rolled his eyes at the recollection of these delights. ‘Oh, he enlarged my mind!’ ‘Good-bye,’ said I. He shook hands and vanished in the night. Sometimes I ask myself whether I had ever really seen him—whether it was possible to meet such a phenomenon!…

    “When I woke up shortly after midnight his warning came to my mind with its hint of danger that seemed, in the starred darkness, real enough to make me get up for the purpose of having a look round. On the hill a big fire burned, illuminating fitfully a crooked corner of the station-house. One of the agents with a picket of a few of our blacks, armed for the purpose, was keeping guard over the ivory; but deep within the forest, red gleams that wavered, that seemed to sink and rise from the ground amongst confused columnar shapes of intense blackness, showed the exact position of the camp where Mr. Kurtz’s adorers were keeping their uneasy vigil. The monotonous beating of a big drum filled the air with muffled shocks and a lingering vibration. A steady droning sound of many men chanting each to himself some weird incantation came out from the black, flat wall of the woods as the humming of bees comes out of a hive, and had a strange narcotic effect upon my half-awake senses. I believe I dozed off leaning over the rail, till an abrupt burst of yells, an overwhelming outbreak of a pent-up and mysterious frenzy, woke me up in a bewildered wonder. It was cut short all at once, and the low droning went on with an effect of audible and soothing silence. I glanced casually into the little cabin. A light was burning within, but Mr. Kurtz was not there.

    “I think I would have raised an outcry if I had believed my eyes. But I didn’t believe them at first—the thing seemed so impossible. The fact is I was completely unnerved by a sheer blank fright, pure abstract terror, unconnected with any distinct shape of physical danger. What made this emotion so overpowering was—how shall I define it?—the moral shock I received, as if something altogether monstrous, intolerable to thought and odious to the soul, had been thrust upon me unexpectedly. This lasted of course the merest fraction of a second, and then the usual sense of commonplace, deadly danger, the possibility of a sudden onslaught and massacre, or something of the kind, which I saw impending, was positively welcome and composing. It pacified me, in fact, so much that I did not raise an alarm.

    “There was an agent buttoned up inside an ulster and sleeping on a chair on deck within three feet of me. The yells had not awakened him; he snored very slightly; I left him to his slumbers and leaped ashore. I did not betray Mr. Kurtz—it was ordered I should never betray him—it was written I should be loyal to the nightmare of my choice. I was anxious to deal with this shadow by myself alone—and to this day I don’t know why I was so jealous of sharing with any one the peculiar blackness of that experience.

    “As soon as I got on the bank I saw a trail—a broad trail through the grass. I remember the exultation with which I said to myself, ‘He can’t walk—he is crawling on all-fours—I’ve got him.’ The grass was wet with dew. I strode rapidly with clenched fists. I fancy I had some vague notion of falling upon him and giving him a drubbing. I don’t know. I had some imbecile thoughts. The knitting old woman with the cat obtruded herself upon my memory as a most improper person to be sitting at the other end of such an affair. I saw a row of pilgrims squirting lead in the air out of Winchesters held to the hip. I thought I would never get back to the steamer, and imagined myself living alone and unarmed in the woods to an advanced age. Such silly things—you know. And I remember I confounded the beat of the drum with the beating of my heart, and was pleased at its calm regularity.

    “I kept to the track though—then stopped to listen. The night was very clear; a dark blue space, sparkling with dew and starlight, in which black things stood very still. I thought I could see a kind of motion ahead of me. I was strangely cocksure of everything that night. I actually left the track and ran in a wide semicircle (I verily believe chuckling to myself) so as to get in front of that stir, of that motion I had seen—if indeed I had seen anything. I was circumventing Kurtz as though it had been a boyish game.

    “I came upon him, and, if he had not heard me coming, I would have fallen over him, too, but he got up in time. He rose, unsteady, long, pale, indistinct, like a vapour exhaled by the earth, and swayed slightly, misty and silent before me; while at my back the fires loomed between the trees, and the murmur of many voices issued from the forest. I had cut him off cleverly; but when actually confronting him I seemed to come to my senses, I saw the danger in its right proportion. It was by no means over yet. Suppose he began to shout? Though he could hardly stand, there was still plenty of vigour in his voice. ‘Go away—hide yourself,’ he said, in that profound tone. It was very awful. I glanced back. We were within thirty yards from the nearest fire. A black figure stood up, strode on long black legs, waving long black arms, across the glow. It had horns—antelope horns, I think—on its head. Some sorcerer, some witch-man, no doubt: it looked fiendlike enough. ‘Do you know what you are doing?’ I whispered. ‘Perfectly,’ he answered, raising his voice for that single word: it sounded to me far off and yet loud, like a hail through a speaking-trumpet. ‘If he makes a row we are lost,’ I thought to myself. This clearly was not a case for fisticuffs, even apart from the very natural aversion I had to beat that Shadow—this wandering and tormented thing. ‘You will be lost,’ I said—‘utterly lost.’ One gets sometimes such a flash of inspiration, you know. I did say the right thing, though indeed he could not have been more irretrievably lost than he was at this very moment, when the foundations of our intimacy were being laid—to endure—to endure—even to the end—even beyond.

    “‘I had immense plans,’ he muttered irresolutely. ‘Yes,’ said I; ‘but if you try to shout I’ll smash your head with—’ There was not a stick or a stone near. ‘I will throttle you for good,’ I corrected myself. ‘I was on the threshold of great things,’ he pleaded, in a voice of longing, with a wistfulness of tone that made my blood run cold. ‘And now for this stupid scoundrel—’ ‘Your success in Europe is assured in any case,’ I affirmed steadily. I did not want to have the throttling of him, you understand—and indeed it would have been very little use for any practical purpose. I tried to break the spell—the heavy, mute spell of the wilderness—that seemed to draw him to its pitiless breast by the awakening of forgotten and brutal instincts, by the memory of gratified and monstrous passions. This alone, I was convinced, had driven him out to the edge of the forest, to the bush, towards the gleam of fires, the throb of drums, the drone of weird incantations; this alone had beguiled his unlawful soul beyond the bounds of permitted aspirations. And, don’t you see, the terror of the position was not in being knocked on the head—though I had a very lively sense of that danger, too—but in this, that I had to deal with a being to whom I could not appeal in the name of anything high or low. I had, even like the niggers, to invoke him—himself—his own exalted and incredible degradation. There was nothing either above or below him, and I knew it. He had kicked himself loose of the earth. Confound the man! he had kicked the very earth to pieces. He was alone, and I before him did not know whether I stood on the ground or floated in the air. I’ve been telling you what we said—repeating the phrases we pronounced—but what’s the good? They were common everyday words—the familiar, vague sounds exchanged on every waking day of life. But what of that? They had behind them, to my mind, the terrific suggestiveness of words heard in dreams, of phrases spoken in nightmares. Soul! If anybody ever struggled with a soul, I am the man. And I wasn’t arguing with a lunatic either. Believe me or not, his intelligence was perfectly clear—concentrated, it is true, upon himself with horrible intensity, yet clear; and therein was my only chance—barring, of course, the killing him there and then, which wasn’t so good, on account of unavoidable noise. But his soul was mad. Being alone in the wilderness, it had looked within itself, and, by heavens! I tell you, it had gone mad. I had—for my sins, I suppose—to go through the ordeal of looking into it myself. No eloquence could have been so withering to one’s belief in mankind as his final burst of sincerity. He struggled with himself, too. I saw it—I heard it. I saw the inconceivable mystery of a soul that knew no restraint, no faith, and no fear, yet struggling blindly with itself. I kept my head pretty well; but when I had him at last stretched on the couch, I wiped my forehead, while my legs shook under me as though I had carried half a ton on my back down that hill. And yet I had only supported him, his bony arm clasped round my neck—and he was not much heavier than a child.

    “When next day we left at noon, the crowd, of whose presence behind the curtain of trees I had been acutely conscious all the time, flowed out of the woods again, filled the clearing, covered the slope with a mass of naked, breathing, quivering, bronze bodies. I steamed up a bit, then swung down stream, and two thousand eyes followed the evolutions of the splashing, thumping, fierce river-demon beating the water with its terrible tail and breathing black smoke into the air. In front of the first rank, along the river, three men, plastered with bright red earth from head to foot, strutted to and fro restlessly. When we came abreast again, they faced the river, stamped their feet, nodded their horned heads, swayed their scarlet bodies; they shook towards the fierce river-demon a bunch of black feathers, a mangy skin with a pendent tail—something that looked a dried gourd; they shouted periodically together strings of amazing words that resembled no sounds of human language; and the deep murmurs of the crowd, interrupted suddenly, were like the responses of some satanic litany.

    “We had carried Kurtz into the pilot-house: there was more air there. Lying on the couch, he stared through the open shutter. There was an eddy in the mass of human bodies, and the woman with helmeted head and tawny cheeks rushed out to the very brink of the stream. She put out her hands, shouted something, and all that wild mob took up the shout in a roaring chorus of articulated, rapid, breathless utterance.

    “‘Do you understand this?’ I asked.

    “He kept on looking out past me with fiery, longing eyes, with a mingled expression of wistfulness and hate. He made no answer, but I saw a smile, a smile of indefinable meaning, appear on his colourless lips that a moment after twitched convulsively. ‘Do I not?’ he said slowly, gasping, as if the words had been torn out of him by a supernatural power.

    “I pulled the string of the whistle, and I did this because I saw the pilgrims on deck getting out their rifles with an air of anticipating a jolly lark. At the sudden screech there was a movement of abject terror through that wedged mass of bodies. ‘Don’t! don’t you frighten them away,’ cried some one on deck disconsolately. I pulled the string time after time. They broke and ran, they leaped, they crouched, they swerved, they dodged the flying terror of the sound. The three red chaps had fallen flat, face down on the shore, as though they had been shot dead. Only the barbarous and superb woman did not so much as flinch, and stretched tragically her bare arms after us over the sombre and glittering river.

    “And then that imbecile crowd down on the deck started their little fun, and I could see nothing more for smoke.

    “The brown current ran swiftly out of the heart of darkness, bearing us down towards the sea with twice the speed of our upward progress; and Kurtz’s life was running swiftly, too, ebbing, ebbing out of his heart into the sea of inexorable time. The manager was very placid, he had no vital anxieties now, he took us both in with a comprehensive and satisfied glance: the ‘affair’ had come off as well as could be wished. I saw the time approaching when I would be left alone of the party of ‘unsound method.’ The pilgrims looked upon me with disfavour. I was, so to speak, numbered with the dead. It is strange how I accepted this unforeseen partnership, this choice of nightmares forced upon me in the tenebrous land invaded by these mean and greedy phantoms.

    “Kurtz discoursed. A voice! a voice! It rang deep to the very last. It survived his strength to hide in the magnificent folds of eloquence the barren darkness of his heart. Oh, he struggled! he struggled! The wastes of his weary brain were haunted by shadowy images now—images of wealth and fame revolving obsequiously round his unextinguishable gift of noble and lofty expression. My Intended, my station, my career, my ideas—these were the subjects for the occasional utterances of elevated sentiments. The shade of the original Kurtz frequented the bedside of the hollow sham, whose fate it was to be buried presently in the mould of primeval earth. But both the diabolic love and the unearthly hate of the mysteries it had penetrated fought for the possession of that soul satiated with primitive emotions, avid of lying fame, of sham distinction, of all the appearances of success and power.

    “Sometimes he was contemptibly childish. He desired to have kings meet him at railway-stations on his return from some ghastly Nowhere, where he intended to accomplish great things. ‘You show them you have in you something that is really profitable, and then there will be no limits to the recognition of your ability,’ he would say. ‘Of course you must take care of the motives—right motives—always.’ The long reaches that were like one and the same reach, monotonous bends that were exactly alike, slipped past the steamer with their multitude of secular trees looking patiently after this grimy fragment of another world, the forerunner of change, of conquest, of trade, of massacres, of blessings. I looked ahead—piloting. ‘Close the shutter,’ said Kurtz suddenly one day; ‘I can’t bear to look at this.’ I did so. There was a silence. ‘Oh, but I will wring your heart yet!’ he cried at the invisible wilderness.

    “We broke down—as I had expected—and had to lie up for repairs at the head of an island. This delay was the first thing that shook Kurtz’s confidence. One morning he gave me a packet of papers and a photograph—the lot tied together with a shoe-string. ‘Keep this for me,’ he said. ‘This noxious fool’ (meaning the manager) ‘is capable of prying into my boxes when I am not looking.’ In the afternoon I saw him. He was lying on his back with closed eyes, and I withdrew quietly, but I heard him mutter, ‘Live rightly, die, die…’ I listened. There was nothing more. Was he rehearsing some speech in his sleep, or was it a fragment of a phrase from some newspaper article? He had been writing for the papers and meant to do so again, ‘for the furthering of my ideas. It’s a duty.’

    “His was an impenetrable darkness. I looked at him as you peer down at a man who is lying at the bottom of a precipice where the sun never shines. But I had not much time to give him, because I was helping the engine-driver to take to pieces the leaky cylinders, to straighten a bent connecting-rod, and in other such matters. I lived in an infernal mess of rust, filings, nuts, bolts, spanners, hammers, ratchet-drills—things I abominate, because I don’t get on with them. I tended the little forge we fortunately had aboard; I toiled wearily in a wretched scrap-heap—unless I had the shakes too bad to stand.

    “One evening coming in with a candle I was startled to hear him say a little tremulously, ‘I am lying here in the dark waiting for death.’ The light was within a foot of his eyes. I forced myself to murmur, ‘Oh, nonsense!’ and stood over him as if transfixed.

    “Anything approaching the change that came over his features I have never seen before, and hope never to see again. Oh, I wasn’t touched. I was fascinated. It was as though a veil had been rent. I saw on that ivory face the expression of sombre pride, of ruthless power, of craven terror—of an intense and hopeless despair. Did he live his life again in every detail of desire, temptation, and surrender during that supreme moment of complete knowledge? He cried in a whisper at some image, at some vision—he cried out twice, a cry that was no more than a breath:

    “‘The horror! The horror!’

    “I blew the candle out and left the cabin. The pilgrims were dining in the mess-room, and I took my place opposite the manager, who lifted his eyes to give me a questioning glance, which I successfully ignored. He leaned back, serene, with that peculiar smile of his sealing the unexpressed depths of his meanness. A continuous shower of small flies streamed upon the lamp, upon the cloth, upon our hands and faces. Suddenly the manager’s boy put his insolent black head in the doorway, and said in a tone of scathing contempt:

    “‘Mistah Kurtz—he dead.’

    “All the pilgrims rushed out to see. I remained, and went on with my dinner. I believe I was considered brutally callous. However, I did not eat much. There was a lamp in there—light, don’t you know—and outside it was so beastly, beastly dark. I went no more near the remarkable man who had pronounced a judgment upon the adventures of his soul on this earth. The voice was gone. What else had been there? But I am of course aware that next day the pilgrims buried something in a muddy hole.

    “And then they very nearly buried me.

    “However, as you see, I did not go to join Kurtz there and then. I did not. I remained to dream the nightmare out to the end, and to show my loyalty to Kurtz once more. Destiny. My destiny! Droll thing life is—that mysterious arrangement of merciless logic for a futile purpose. The most you can hope from it is some knowledge of yourself—that comes too late—a crop of unextinguishable regrets. I have wrestled with death. It is the most unexciting contest you can imagine. It takes place in an impalpable greyness, with nothing underfoot, with nothing around, without spectators, without clamour, without glory, without the great desire of victory, without the great fear of defeat, in a sickly atmosphere of tepid scepticism, without much belief in your own right, and still less in that of your adversary. If such is the form of ultimate wisdom, then life is a greater riddle than some of us think it to be. I was within a hair’s breadth of the last opportunity for pronouncement, and I found with humiliation that probably I would have nothing to say. This is the reason why I affirm that Kurtz was a remarkable man. He had something to say. He said it. Since I had peeped over the edge myself, I understand better the meaning of his stare, that could not see the flame of the candle, but was wide enough to embrace the whole universe, piercing enough to penetrate all the hearts that beat in the darkness. He had summed up—he had judged. ‘The horror!’ He was a remarkable man. After all, this was the expression of some sort of belief; it had candour, it had conviction, it had a vibrating note of revolt in its whisper, it had the appalling face of a glimpsed truth—the strange commingling of desire and hate. And it is not my own extremity I remember best—a vision of greyness without form filled with physical pain, and a careless contempt for the evanescence of all things—even of this pain itself. No! It is his extremity that I seem to have lived through. True, he had made that last stride, he had stepped over the edge, while I had been permitted to draw back my hesitating foot. And perhaps in this is the whole difference; perhaps all the wisdom, and all truth, and all sincerity, are just compressed into that inappreciable moment of time in which we step over the threshold of the invisible. Perhaps! I like to think my summing-up would not have been a word of careless contempt. Better his cry—much better. It was an affirmation, a moral victory paid for by innumerable defeats, by abominable terrors, by abominable satisfactions. But it was a victory! That is why I have remained loyal to Kurtz to the last, and even beyond, when a long time after I heard once more, not his own voice, but the echo of his magnificent eloquence thrown to me from a soul as translucently pure as a cliff of crystal.

    “No, they did not bury me, though there is a period of time which I remember mistily, with a shuddering wonder, like a passage through some inconceivable world that had no hope in it and no desire. I found myself back in the sepulchral city resenting the sight of people hurrying through the streets to filch a little money from each other, to devour their infamous cookery, to gulp their unwholesome beer, to dream their insignificant and silly dreams. They trespassed upon my thoughts. They were intruders whose knowledge of life was to me an irritating pretence, because I felt so sure they could not possibly know the things I knew. Their bearing, which was simply the bearing of commonplace individuals going about their business in the assurance of perfect safety, was offensive to me like the outrageous flauntings of folly in the face of a danger it is unable to comprehend. I had no particular desire to enlighten them, but I had some difficulty in restraining myself from laughing in their faces so full of stupid importance. I daresay I was not very well at that time. I tottered about the streets—there were various affairs to settle—grinning bitterly at perfectly respectable persons. I admit my behaviour was inexcusable, but then my temperature was seldom normal in these days. My dear aunt’s endeavours to ‘nurse up my strength’ seemed altogether beside the mark. It was not my strength that wanted nursing, it was my imagination that wanted soothing. I kept the bundle of papers given me by Kurtz, not knowing exactly what to do with it. His mother had died lately, watched over, as I was told, by his Intended. A clean-shaved man, with an official manner and wearing gold-rimmed spectacles, called on me one day and made inquiries, at first circuitous, afterwards suavely pressing, about what he was pleased to denominate certain ‘documents.’ I was not surprised, because I had had two rows with the manager on the subject out there. I had refused to give up the smallest scrap out of that package, and I took the same attitude with the spectacled man. He became darkly menacing at last, and with much heat argued that the Company had the right to every bit of information about its ‘territories.’ And said he, ‘Mr. Kurtz’s knowledge of unexplored regions must have been necessarily extensive and peculiar—owing to his great abilities and to the deplorable circumstances in which he had been placed: therefore—’ I assured him Mr. Kurtz’s knowledge, however extensive, did not bear upon the problems of commerce or administration. He invoked then the name of science. ‘It would be an incalculable loss if,’ etc., etc. I offered him the report on the ‘Suppression of Savage Customs,’ with the postscriptum torn off. He took it up eagerly, but ended by sniffing at it with an air of contempt. ‘This is not what we had a right to expect,’ he remarked. ‘Expect nothing else,’ I said. ‘There are only private letters.’ He withdrew upon some threat of legal proceedings, and I saw him no more; but another fellow, calling himself Kurtz’s cousin, appeared two days later, and was anxious to hear all the details about his dear relative’s last moments. Incidentally he gave me to understand that Kurtz had been essentially a great musician. ‘There was the making of an immense success,’ said the man, who was an organist, I believe, with lank grey hair flowing over a greasy coat-collar. I had no reason to doubt his statement; and to this day I am unable to say what was Kurtz’s profession, whether he ever had any—which was the greatest of his talents. I had taken him for a painter who wrote for the papers, or else for a journalist who could paint—but even the cousin (who took snuff during the interview) could not tell me what he had been—exactly. He was a universal genius—on that point I agreed with the old chap, who thereupon blew his nose noisily into a large cotton handkerchief and withdrew in senile agitation, bearing off some family letters and memoranda without importance. Ultimately a journalist anxious to know something of the fate of his ‘dear colleague’ turned up. This visitor informed me Kurtz’s proper sphere ought to have been politics ‘on the popular side.’ He had furry straight eyebrows, bristly hair cropped short, an eyeglass on a broad ribbon, and, becoming expansive, confessed his opinion that Kurtz really couldn’t write a bit—‘but heavens! how that man could talk. He electrified large meetings. He had faith—don’t you see?—he had the faith. He could get himself to believe anything—anything. He would have been a splendid leader of an extreme party.’ ‘What party?’ I asked. ‘Any party,’ answered the other. ‘He was an—an—extremist.’ Did I not think so? I assented. Did I know, he asked, with a sudden flash of curiosity, ‘what it was that had induced him to go out there?’ ‘Yes,’ said I, and forthwith handed him the famous Report for publication, if he thought fit. He glanced through it hurriedly, mumbling all the time, judged ‘it would do,’ and took himself off with this plunder.

    “Thus I was left at last with a slim packet of letters and the girl’s portrait. She struck me as beautiful—I mean she had a beautiful expression. I know that the sunlight can be made to lie, too, yet one felt that no manipulation of light and pose could have conveyed the delicate shade of truthfulness upon those features. She seemed ready to listen without mental reservation, without suspicion, without a thought for herself. I concluded I would go and give her back her portrait and those letters myself. Curiosity? Yes; and also some other feeling perhaps. All that had been Kurtz’s had passed out of my hands: his soul, his body, his station, his plans, his ivory, his career. There remained only his memory and his Intended—and I wanted to give that up, too, to the past, in a way—to surrender personally all that remained of him with me to that oblivion which is the last word of our common fate. I don’t defend myself. I had no clear perception of what it was I really wanted. Perhaps it was an impulse of unconscious loyalty, or the fulfilment of one of those ironic necessities that lurk in the facts of human existence. I don’t know. I can’t tell. But I went.

    “I thought his memory was like the other memories of the dead that accumulate in every man’s life—a vague impress on the brain of shadows that had fallen on it in their swift and final passage; but before the high and ponderous door, between the tall houses of a street as still and decorous as a well-kept alley in a cemetery, I had a vision of him on the stretcher, opening his mouth voraciously, as if to devour all the earth with all its mankind. He lived then before me; he lived as much as he had ever lived—a shadow insatiable of splendid appearances, of frightful realities; a shadow darker than the shadow of the night, and draped nobly in the folds of a gorgeous eloquence. The vision seemed to enter the house with me—the stretcher, the phantom-bearers, the wild crowd of obedient worshippers, the gloom of the forests, the glitter of the reach between the murky bends, the beat of the drum, regular and muffled like the beating of a heart—the heart of a conquering darkness. It was a moment of triumph for the wilderness, an invading and vengeful rush which, it seemed to me, I would have to keep back alone for the salvation of another soul. And the memory of what I had heard him say afar there, with the horned shapes stirring at my back, in the glow of fires, within the patient woods, those broken phrases came back to me, were heard again in their ominous and terrifying simplicity. I remembered his abject pleading, his abject threats, the colossal scale of his vile desires, the meanness, the torment, the tempestuous anguish of his soul. And later on I seemed to see his collected languid manner, when he said one day, ‘This lot of ivory now is really mine. The Company did not pay for it. I collected it myself at a very great personal risk. I am afraid they will try to claim it as theirs though. H’m. It is a difficult case. What do you think I ought to do—resist? Eh? I want no more than justice.’… He wanted no more than justice—no more than justice. I rang the bell before a mahogany door on the first floor, and while I waited he seemed to stare at me out of the glassy panel—stare with that wide and immense stare embracing, condemning, loathing all the universe. I seemed to hear the whispered cry, “The horror! The horror!”

    “The dusk was falling. I had to wait in a lofty drawing-room with three long windows from floor to ceiling that were like three luminous and bedraped columns. The bent gilt legs and backs of the furniture shone in indistinct curves. The tall marble fireplace had a cold and monumental whiteness. A grand piano stood massively in a corner; with dark gleams on the flat surfaces like a sombre and polished sarcophagus. A high door opened—closed. I rose.

    “She came forward, all in black, with a pale head, floating towards me in the dusk. She was in mourning. It was more than a year since his death, more than a year since the news came; she seemed as though she would remember and mourn forever. She took both my hands in hers and murmured, ‘I had heard you were coming.’ I noticed she was not very young—I mean not girlish. She had a mature capacity for fidelity, for belief, for suffering. The room seemed to have grown darker, as if all the sad light of the cloudy evening had taken refuge on her forehead. This fair hair, this pale visage, this pure brow, seemed surrounded by an ashy halo from which the dark eyes looked out at me. Their glance was guileless, profound, confident, and trustful. She carried her sorrowful head as though she were proud of that sorrow, as though she would say, ‘I—I alone know how to mourn for him as he deserves.’ But while we were still shaking hands, such a look of awful desolation came upon her face that I perceived she was one of those creatures that are not the playthings of Time. For her he had died only yesterday. And, by Jove! the impression was so powerful that for me, too, he seemed to have died only yesterday—nay, this very minute. I saw her and him in the same instant of time—his death and her sorrow—I saw her sorrow in the very moment of his death. Do you understand? I saw them together—I heard them together. She had said, with a deep catch of the breath, ‘I have survived’ while my strained ears seemed to hear distinctly, mingled with her tone of despairing regret, the summing up whisper of his eternal condemnation. I asked myself what I was doing there, with a sensation of panic in my heart as though I had blundered into a place of cruel and absurd mysteries not fit for a human being to behold. She motioned me to a chair. We sat down. I laid the packet gently on the little table, and she put her hand over it…. ‘You knew him well,’ she murmured, after a moment of mourning silence.

    “‘Intimacy grows quickly out there,’ I said. ‘I knew him as well as it is possible for one man to know another.’

    “‘And you admired him,’ she said. ‘It was impossible to know him and not to admire him. Was it?’

    “‘He was a remarkable man,’ I said, unsteadily. Then before the appealing fixity of her gaze, that seemed to watch for more words on my lips, I went on, ‘It was impossible not to—’

    “‘Love him,’ she finished eagerly, silencing me into an appalled dumbness. ‘How true! how true! But when you think that no one knew him so well as I! I had all his noble confidence. I knew him best.’

    “‘You knew him best,’ I repeated. And perhaps she did. But with every word spoken the room was growing darker, and only her forehead, smooth and white, remained illumined by the inextinguishable light of belief and love.

    “‘You were his friend,’ she went on. ‘His friend,’ she repeated, a little louder. ‘You must have been, if he had given you this, and sent you to me. I feel I can speak to you—and oh! I must speak. I want you—you who have heard his last words—to know I have been worthy of him…. It is not pride…. Yes! I am proud to know I understood him better than any one on earth—he told me so himself. And since his mother died I have had no one—no one—to—to—’

    “I listened. The darkness deepened. I was not even sure whether he had given me the right bundle. I rather suspect he wanted me to take care of another batch of his papers which, after his death, I saw the manager examining under the lamp. And the girl talked, easing her pain in the certitude of my sympathy; she talked as thirsty men drink. I had heard that her engagement with Kurtz had been disapproved by her people. He wasn’t rich enough or something. And indeed I don’t know whether he had not been a pauper all his life. He had given me some reason to infer that it was his impatience of comparative poverty that drove him out there.

    “‘… Who was not his friend who had heard him speak once?’ she was saying. ‘He drew men towards him by what was best in them.’ She looked at me with intensity. ‘It is the gift of the great,’ she went on, and the sound of her low voice seemed to have the accompaniment of all the other sounds, full of mystery, desolation, and sorrow, I had ever heard—the ripple of the river, the soughing of the trees swayed by the wind, the murmurs of the crowds, the faint ring of incomprehensible words cried from afar, the whisper of a voice speaking from beyond the threshold of an eternal darkness. ‘But you have heard him! You know!’ she cried.

    “‘Yes, I know,’ I said with something like despair in my heart, but bowing my head before the faith that was in her, before that great and saving illusion that shone with an unearthly glow in the darkness, in the triumphant darkness from which I could not have defended her—from which I could not even defend myself.

    “‘What a loss to me—to us!’—she corrected herself with beautiful generosity; then added in a murmur, ‘To the world.’ By the last gleams of twilight I could see the glitter of her eyes, full of tears—of tears that would not fall.

    “‘I have been very happy—very fortunate—very proud,’ she went on. ‘Too fortunate. Too happy for a little while. And now I am unhappy for—for life.’

    “She stood up; her fair hair seemed to catch all the remaining light in a glimmer of gold. I rose, too.

    “‘And of all this,’ she went on mournfully, ‘of all his promise, and of all his greatness, of his generous mind, of his noble heart, nothing remains—nothing but a memory. You and I—’

    “‘We shall always remember him,’ I said hastily.

    “‘No!’ she cried. ‘It is impossible that all this should be lost—that such a life should be sacrificed to leave nothing—but sorrow. You know what vast plans he had. I knew of them, too—I could not perhaps understand—but others knew of them. Something must remain. His words, at least, have not died.’

    “‘His words will remain,’ I said.

    “‘And his example,’ she whispered to herself. ‘Men looked up to him—his goodness shone in every act. His example—’

    “‘True,’ I said; ‘his example, too. Yes, his example. I forgot that.’

    “‘But I do not. I cannot—I cannot believe—not yet. I cannot believe that I shall never see him again, that nobody will see him again, never, never, never.’

    “She put out her arms as if after a retreating figure, stretching them back and with clasped pale hands across the fading and narrow sheen of the window. Never see him! I saw him clearly enough then. I shall see this eloquent phantom as long as I live, and I shall see her, too, a tragic and familiar Shade, resembling in this gesture another one, tragic also, and bedecked with powerless charms, stretching bare brown arms over the glitter of the infernal stream, the stream of darkness. She said suddenly very low, ‘He died as he lived.’

    “‘His end,’ said I, with dull anger stirring in me, ‘was in every way worthy of his life.’

    “‘And I was not with him,’ she murmured. My anger subsided before a feeling of infinite pity.

    “‘Everything that could be done—’ I mumbled.

    “‘Ah, but I believed in him more than any one on earth—more than his own mother, more than—himself. He needed me! Me! I would have treasured every sigh, every word, every sign, every glance.’

    “I felt like a chill grip on my chest. ‘Don’t,’ I said, in a muffled voice.

    “‘Forgive me. I—I have mourned so long in silence—in silence…. You were with him—to the last? I think of his loneliness. Nobody near to understand him as I would have understood. Perhaps no one to hear….’

    “‘To the very end,’ I said, shakily. ‘I heard his very last words….’ I stopped in a fright.

    “‘Repeat them,’ she murmured in a heart-broken tone. ‘I want—I want—something—something—to—to live with.’

    “I was on the point of crying at her, ‘Don’t you hear them?’ The dusk was repeating them in a persistent whisper all around us, in a whisper that seemed to swell menacingly like the first whisper of a rising wind. ‘The horror! The horror!’

    “‘His last word—to live with,’ she insisted. ‘Don’t you understand I loved him—I loved him—I loved him!’

    “I pulled myself together and spoke slowly.

    “‘The last word he pronounced was—your name.’

    “I heard a light sigh and then my heart stood still, stopped dead short by an exulting and terrible cry, by the cry of inconceivable triumph and of unspeakable pain. ‘I knew it—I was sure!’… She knew. She was sure. I heard her weeping; she had hidden her face in her hands. It seemed to me that the house would collapse before I could escape, that the heavens would fall upon my head. But nothing happened. The heavens do not fall for such a trifle. Would they have fallen, I wonder, if I had rendered Kurtz that justice which was his due? Hadn’t he said he wanted only justice? But I couldn’t. I could not tell her. It would have been too dark—too dark altogether….”

    Marlow ceased, and sat apart, indistinct and silent, in the pose of a meditating Buddha. Nobody moved for a time. “We have lost the first of the ebb,” said the Director suddenly. I raised my head. The offing was barred by a black bank of clouds, and the tranquil waterway leading to the uttermost ends of the earth flowed sombre under an overcast sky—seemed to lead into the heart of an immense darkness.

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  • Psychological Safety and Workplace Unity

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    The process of creating psychological safety within an organization is designed to meet the global demands and needs of today and the future, especially as multiculturalism becomes a dominant feature in the workplace. The process is designed to meet the needs of stakeholders and to create an internal community and culture that recognizes the dignity and honor that is due to each individual. The epistemological notification underscores that when individuals feel psychologically safe in groups, teams, and in their organization – higher commitment and better performance are the result. The primary premise is to build many concepts into the training program to expand the tool set and skill set of individuals while placing them in environments where a new mind set can be cultured.

    The systemic assessment of developing and creating psychological safety representations a construct model that requires the intervener to have a sense of appreciation, love, honor, dignity, and respect for life and others in order to create the space wherey psychological safety can flourish. By coupling the internal state of the intervener with the processes and sources of psychological safety it is the organizational context where this takes place as the social system begins to function effectively as a social system. Therefore, a distinction must be made within the dynamics of systems, because an organization is in fact a social system yet it can function as a mechanical system using Newtonian methods by treating people (employees) as parts. The Newtonian mindset utilizes people to fuel economic empire building by discarding employees without fully considering what that means to the employee as an individual, their family, and the community they belong to. Thus, a more holistic approach should be utilized that focuses upon how effective the functional interrelationships are between all employees, leaders and stakeholders.

    One aspect of creating psychological safety is that no one is penalized if they admit a mistake or ask for help. In the competitive marketplace where one-upmanship is usually the social norm – people are less willing to take risks that transcend these bounds. However, by fostering an organizational culture of respect, unity, and mutual responsibility – the perceived risk in creating social bonds that are actually healthy and edifying is lowered so allowing an individual greater likelihood to fully commit and contribute to their organization with the help of proper support systems.

    The need for leadership will be evident in the creation of psychological safety as a change initiative. The type of leadership needed in the 21st century will be an emergent type, similar in nature to the contingency approach and systematic leadership articulated by Hersey and Blanchard while being aligned with the new sciences and Otto Scharmer's idea of ​​learning and leading from the future as it emerges. Emergent leadership will draw upon the rich knowledge base and form an integral unity of mindfulness; appreciative inquiry; emotional intelligence; various coaching methodologies; servant, spiritual and transformational leadership principles; systems thinking; and strategic intervention. The development of the field of leadership will in essence require leaders to develop followers into self-led leaders and inspire followers to tell truth to power and to hold others accountable.

    Creating self-led leaders is about personal mastery where individuals become committed and mindful about their thoughts, emotions, words, and actions and thus seeks to create integrity within their lives. This integrity is formed by aligning their espoused theories with their theories-in-use, as developed by Chris Argyris. Closing the integrity gap in mind, heart and will is about being response-able individuals. This awareness when coupled with a commitment to creating the process for psychological safety to flourish is necessary, because intent representations a core driver for change, according to Boyatzis' model of ICT. Therefore, when an individual or group is intentally focused on creating the space for trust, openness, honesty, and respect-the collective dynamics of the interconnections ripple out generating emotional contagion to take root as people sense, appreciate, and reflect upon the emerging social field.

    This essentially means that reality from a sociological perspective is socially constructed when people dialogue together, because meanings of the immediate reality are formed, shaped and constructed by what people focus upon. The future organizational environment calls for open and honest cooperation and dialogue among all stakeholders, and in order to create positive and healthy communication, stakeholders must hold the space of appreciation, respect and dignity-which extremely leads to psychological safety in a turbulent world. Although there is constant change and complexity taking place in the world, there should be a "relationship constant" in the workplace where people can come together in unity to solve problems, address the rate of change in their marketplace, resolve conflict quickly, develop strategies for a desired and shared future, and build community.

    Therefore, creating psychological safety within an organization is tailor to individual and group needs built around the promise of deepening the social awareness of others and their needs, and how to work with an empathetic and generative heart to address the needs of stakeholders. Below are some basic steps for creating psychological safety.

    1. Be humble, empathetic, humane, and authentic
    2. Acknowledge the value of other people's contributions
    3. Acknowledge the dignity of each person as an individual
    4. Be accessible and committed to forming a community
    5. Have the ability to be open, honest, and take risks-both psychologically and socially
    6. Work within the framework and skill of inclusion, collaboration and dialogue
    7. Radiate love, appreciation, respect, caring, and curiosity to others, as well as yourself
    8. Confront unjust actions-speak truth to power
    9. Acknowledge the risks in making the first steps to build community and appreciation another, and be courageous enough to take the risk
    10. Create dyadic groups and small groups to build coaching communities
    11. Do not show arrogance, deceive, break commitments, shift blame, or avoid helping others
    12. Seek first to understand, then to be understood – Steven Covey's The 7 Habits.
    13. Encourage everyone's contribution
    14. Listen deeply together for patterns and insights
    15. Acknowledge the interconnections and interdependency
    16. Learn the process of suspending, redirecting, and letting go / letting come – Otto Scharmer's Theory U

    The process of creating psychological safety is not simply the implementation of a laundry list, but it results from an open mind, heart, and will that appreciates and respects life in general, and humanity in particular. The above steps are presented as basic requirements that create and hold flexible space for people to access deeper more authentic levels of themselves as they work together in relationship-in all social contexts. Creating coaching communities and organizations with a culture that is psychologically safe takes time and risk taking. However, the dyadic group and larger group formation is designed to speed up the process as people dialogue together. This dialogue consons of what honesty, trust, honor, dignity, respect, appreciation, caring, and love mean in the workplace and how these qualities can be amplified in the organizational culture to deepen commitment, gain greater competitive advantage, and work together in unity as change and uncertainty abound.

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    Source by Ra Lovingsworth

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  • Origin And Development Of Guidance And Counseling Practice In Tanzanian Schools

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    1.0. Overview

    1.1. Background and History of Guidance and Counseling in General in School Practice and other setting

    The history of school counseling formally started at the turn of the twentieth century, although a case can be made for tracing the foundations of counseling and guidance principles to ancient Greece and Rome with the philosophical teachings of Plato and Aristotle. There is also evidence to argue that some of the techniques and skills of modern-day guidance counselors were practiced by Catholic priests in the middle ages, as can be seen by the dedication to the concept of confidentiality within the confessional. Near the end of the sixteenth century, one of the first texts about career options appeared: The Universal Plaza of All the Professions of the World, (1626) written by Tomaso Garzoni quoted in Guez, W. & Allen, J. (2000). Nevertheless, formal guidance programs using specialized textbooks did not start until the turn of the twentieth century.

    Counseling is a concept that has existed for a long time in Tanzania. We have sought through the ages to understand ourselves, offer counsel and develop our potential, become aware of opportunities and, in general, help ourselves in ways associated with formal guidance practice. In most communities, there has been, and there still is, a deeply embedded conviction that, under proper conditions, people can help others with their problems. Some people help others find ways of dealing with, solving, or transcending problems as Nwoye, (2009) prescribed in his writings. In schools, presently if the collaboration between teachers and students is good, students learn in a practical way. Young people develop degrees of freedom in their lives as they become aware of options and take advantage of them. At its best, helping should enable people to throw off chains and manage life situations effectively. Unprecedented economic and social changes have, over the years, changed the ways in which we manage our lives. Consequently, not all the lessons of the past can effectively deal with the challenges of modern times. Effective counseling, especially in institutions of learning has now become important. Boys and girls, and young men and women, need to be guided in the relationships between health and the environment, earning skills, knowledge, and attitudes that lead to success and failure in life. The need for counseling has become paramount in order to promote the well-being of the child. Effective guidance and counseling should help to improve the self-image of young people and facilitate achievement in life tasks. Counseling should empower girls and boys to participate fully in, and benefit from, the economic and social development of the nation.

    2.0. Definitions of Concepts

    2.1. Guidance

    Guidance is an act of showing the way for some people, like adolescents, who cannot find the right path. It is directing, pointing, leading and accompanying. Guidance is saying “Yes” to someone who is asking for help. It is saying “Yes” to an invitation of someone who wants a temporary companion along life’s way.

    Guidance is giving directions to the lonely, confused, unloved, the suffering, the sick and the lost. It is pointing to some possibilities of thinking, feeling and acting. It is leading the person psychologically, emotionally and even spiritually to some newer ways of meaningful living. It is accompanying those who are fearful and uncertain, those who need someone along the rugged path of life’s journey.

    From an objective point of view, guidance is part and parcel of the counseling profession. It is called directive counseling. High school and even college students need guidance when they are unsure of what choices to make or what directions to take. The guidance counselor “opens up” a world of choices for these persons for them to choose from. It is like presenting the universe when all that a person sees is the lonely planet earth. The guidance counselor enlarges and widens the horizon of people who sees only a narrow path or a concealed view of that path. Thus, the focus is on possibilities and choices.

    Usually, guidance occurs in schools. High school and college students avail of guidance and counseling services in their school. More often, young people are unsure of what to do, how to react or respond, and how to act in certain choices. When this occurs, they need someone older, wiser and more experienced to show them the way, to guide them. This is the role of the guidance counselor to extend assistance when necessary to those who are confused, uncertain, and needing advice. However, some adults may need guidance too.

    2.2. Counseling:

    Counseling is guiding and more. It is a way of healing hurts. It is both a science and an art. It is a science because to offer counsel, advice or assistance, the counselor must have the knowledge of the basic principles and techniques of counseling. The counselor must be able to use any of these basic principles and techniques as paradigms in order for him to counsel well. However, it is not enough to use know these basic principles and techniques. The other important aspect is for the counselor to know how to counsel-the art of counseling. This aspect considers counseling as a relationship, as a sharing of life, in the hope that the person who is hurting will be healed. As a relationship, counseling involves the physical, emotional, and psychical or spiritual dimensions. The counselor must have the ability to relate to the counselee in an appropriate physical manner without being too intimate or too close for comfort or being too distant or aloof. The emotional dimension in counseling includes empathy, sensitivity and the ability to interpret non-verbal clues of the counselee in order to understand unresolved complexes or pent-up feelings. The psychical or spiritual dimension embraces the counselee’s “soul-content”—what lies inside. This is what is called the interiority of the person. The counselor must have the gift or grace of catching a glimpse of the interior world of the person, particularly his spiritual condition, for this is very important in healing the person’s hurts.

    2.3. Other Definitions of the Concepts

    Biswalo (1996) defines guidance as a term used to denote the process of helping an individual to gain self understanding and self direction (self decision-making) so that he can adjust maximally to his home, school or community environment. This process, however, depends on counseling. He also defines counseling as a process of helping an individual to accept and use information and advice so that he can either solve his present problem or cope with it successfully. He goes further remarking that sometimes the process helps the individual to accept unchangeable situation for example, loss of dearly loved ones and to some extent change it in its favour rather than letting himself be overcome by the situation. Guez and Allen (2000) remarked that it is difficult to think of a single definition of counseling. This is because definitions of counseling depend on theoretical orientation. Counseling is a learning-oriented process, which occurs usually in an interactive relationship, with the aim of helping a person learn more about the self, and to use such understanding to enable the person to become an effective member of society. Counseling is a process by means of which the helper expresses care and concern towards the person with a problem, and facilitates that person’s personal growth and brings about change through self-knowledge. Counseling is a relationship between a concerned person and a person with a need. This relationship is usually person-to-person, although sometimes it may involve more than two people. It is designed to help people to understand and clarify their views, and learn how to reach their self-determined goals through meaningful, well-informed choices, and through the resolution of emotional or interpersonal problems. It can be seen from these definitions that counseling can have different meanings.

    3.0. Origin of Guidance and Counseling Practice in Pre-Colonial Era

    Counseling in Tanzania in different forms and with different interpretations, has existed in societies for a long time before colonial era. The differences and contradictions in present-day, have their origin in the social and historical forces that have shaped modern culture. In Tanzania people in all societies, and at all times, have experienced emotional or psychological distress and behavioural problems. In each culture, there have been well established ways and methods of helping individuals with their problems. However, there are no sufficient written sources about the origin of guidance and counseling practice in Tanzanian schools. But like other places before colonial era there were outstanding unique elements which held the societies together in their livelihood. The elements include the extended family system, including the clan and the tribe, chieftaincy, taboos, various forms of initiation and close links with ancestors and elders.

    The village is the focal point of society. While each one of these elements is important, only a few are used to illustrate the role of guidance and counseling in present-day Tanzanian societies. Basically, traditional chiefs had multiple roles which included serving as a symbol of authority and as a regulator. Since these roles were accepted and respected by all, there was a clear direction in the day-to-day affairs of society. The elders, the chief included, were a valuable source of guidance and counseling for boys and girls. In most cases, the chiefs were regarded as a vital link between ancestors and the present generation. This link was strengthened by the rituals, ceremonies and taboos attached to them. It was easy to guide and counsel the young, since the rituals or ceremonies were also aimed at preparation for adult roles in society. The extended family, the clan, and the village, made society supportive. No individual regarded him/herself as alien. Counseling was readily sought and provided. The forms of guidance and counseling involved were given advice and sharing wisdom.

    4.0. The Developments of Guidance and Counseling Practices in Tanzanian Schools

    4.1. Guidance and Counseling Practices in Tanzanian Schools Trends

    In realizing this perhaps, since we are thinking of the concepts in school setting, we should think the meaning of counseling in education discipline. One could think that the definitions given above on the term guidance and counseling, their meaning can be directed to education grounds and now give the meaning correctly. Guez and Allen (2000) pointed out that a term educational counseling was first coined by Truman Kelley in 1914 in Makinde, (1988), educational counseling is a process of rendering services to pupils who need assistance in making decisions about important aspects of their education, such as the choice of courses and studies, decisions regarding interests and ability, and choices of college and high school. Educational counseling increases a pupil’s knowledge of educational opportunities.

    The ever growing complexity of society in Tanzania, coupled with social problems like HIV/AIDS and the rapid development of science and technology, place heavy demands on education. The school, as an important social institution, was required to adapt quickly to changing patterns, and help prepare citizens for tomorrow’s challenges. That is where guidance and counseling in the educational system should help boys and girls alike, to develop their capacities to the full. These include intellectual, social, physical and moral capacities. This help is of the most important in Tanzania as long as the history and age of education provision and in its systems found today.

    Guidance and counseling practices development in Tanzanian schools can be traced back from the time when vocational education was emerging right at the colonial period. In the process of establishing counseling services in Tanzania, there was a need to first understand the underlying factors that influence people’s beliefs and perceptions about such practices. However, this is thought that was not taken in to consideration at the time and it may be up to recent time. It is especially important to understand the economic, socio-political, religious beliefs, customs and traditions, and cultural changes that are present in different regions of the country. Young people should be understood within this context, but also within the paradoxical situation of having to face the traditional and the modern world, but this is a big challenge to Tanzania and many developing African countries. During colonial period there were some form of vocational guidance under the career guidance and it was administered by career masters. But the career masters who were selected by the head of schools had no professional training in vocational guidance. In fact the duty was limited to helping students fill out employment forms and writing letters of application. In the missionary schools vocational guidance was confined to religious services. The teachers who were usually ‘fathers’, pastors, or reverends guided and trained spiritually inclined youths to become sisters, brothers, fathers and pastors upon their completion of formal education.

    Apart of what could be done in schools in Tanzania, guidance and counseling was more or less a private family affair. Parents and relatives counseled their children on all matters of life management and problem solving. It is true that in many families the duty of general guidance was the traditional duty of senior members of the family, father, mother, uncle, aunt, and grandparents. In case of serious personal or family problems, counseling was done by a specially organized by the community as a competent in handling that specific problem. This is done without any knowledge obtained from formal or informal school system but rather through experience and age wise through collected wisdom. This kind of early form of counseling from school setting and community helped the young to be brought into the bright image of living in the future to the society.

    4.2. Guidance and Counseling Practices in Tanzanian Schools in Post-colonial era

    In several literatures and sources, guidance and counseling in education sector in Tanzania and some other African countries is regarded as the youngest discipline. This is evidenced by First International Conference on Guidance, Counseling and Youth Development in Africa held in Nairobi, Kenya from 22nd to 26th April, 2002 which pointed out that the Guidance, Counseling and Youth Development Programme was initiated in Africa in April 1994, following the First Pan African Conference on the Education of Girls that was held in Ouagadougou in 1993. It is designed to introduce or strengthen guidance and counseling in African countries. It focuses on capacity building in the countries involved and provides training at both regional and national levels on issues of guidance and counseling of schools and colleges.

    What we can call professional guidance and counseling in Tanzania schools begin in the year 1984 following the National October 1984 Arusha Conference, where guidance and counseling services were endorsed by the government as and integral part of the country’s education system (Biswalo, 1996). The aim of the conference is to establish systematic criteria for secondary schools students’ guidance and counseling. Students were then advised, guided and counseled on matters concerning their job selection and student placement for further education. This job was assigned to career masters and mistresses as explained below, however, there were no sufficient guidance and counseling personnel not only in the responsible ministry but also in the schools.

    Guidance and Counseling is now becoming slowly institutionalized and spread in educational institutions. Schools, for example, have to a large extent taken over the task of providing psychological support to boys and girls. However Biswalo (1996) comments that in Tanzania policies pertinent to guidance and counseling is still lacking. The Ministry of Education, however, has somehow tried to institutionalize the services within the education system by appointing career masters and mistresses. He continued saying that the personnel are charged with the responsibility of advising heads of secondary schools concerning students job selection and student placement for further education; to try and help students understands and develop interest in appropriate jobs or further education or training; to asses the students talents and capabilities and to encourage them to pursue careers or further education best suited to them and to help students solve their personal problems which may affect their general progress in school.

    This is an impossible and realistic burden on these untrained personnel. It reflects the apathy of policy and decision makers regarding the new field of guidance and counseling in schools; the strength of the myth of planned manpower in which career guidance is erroneously regarded as redundant and the gross lack of trained personnel who would provide effective guidance and counseling services in schools. It is unfortunate that even after the National October 1984 Arusha Conference on the strengthening of education in Tanzania, where guidance and counseling services were endorsed by the government as and integral part of the country’s education system, the services are to-date still patchy and ineffective in Tanzania’s educational institutions. Guidance and counseling in this manner is discussed by different scholars in primary, secondary and tertiary education levels together.

    5.0. Guidance and Counseling Practices in Primary and Secondary Schools

    In primary school levels in Tanzania in actual fact there were and are no specified pupils’ teacher-counselors. However, the activity is left to teachers themselves to decide what is to be done since there is no programmed or time-tabled activity concerning guidance and counseling. Teachers are left to use part of the teaching to practice guidance and counseling in and outside the classroom although not all teachers have gone teacher-counselor training. As children enter school they need orientation on school itself, its environment, school community and the curriculum to motivate and develop positive attitude toward learning and school community as well (Biswalo, 1996). As the pupils grow older and pass through different grades they need to be directed in studying skills, overcome learning difficulties and other school related problems. But this activity is not performed systematically in primary schools in Tanzania.

    In the case of secondary schools till to-date there is also insufficient programmed or time-tabled system of guiding and counseling students. In some cases this duty is left to discipline masters and sometimes to class masters and head of schools. At secondary school level, students would seek educational opportunities, information of all kinds and any other help pertinent to educational pursuits. These needs are catered to by educational guidance and counseling (ibid). At this level students are helped with subject choice, study techniques and tests and examination. Biswalo (1996) pointed out that sometimes during subject choice, pride of placing as many students as possible in prestigious streams, such as science, takes precedence over actual abilities, interests and aptitudes of students. He said this unfortunate situation has been born out of the lack of genuine educational guidance and counseling services in secondary schools.

    The school has an important role to play in preparing pupils for continued secondary education, paid employment, self-employment and life in the community, as clearly set out by the Ministry of Education in the objectives for its secondary curriculum. Perhaps uniquely, there would be total agreement among pupils, teachers and parents over the relative emphasis a certain schools placed on the preparation for further education, with its focus on academic knowledge and the pursuit of success in the national examinations. That is, the secondary schools where counseling is not well performed placed little emphasis on citizenship and the development of a responsible attitude to life in the community at the local, regional or national level and employment opportunities. However, what is de-emphasized is the informal sector including self-employment but the emphasized is employment in the formal sector with its implied emphasis on white collar jobs.

    5.1. Vocational, Career Guidance and Counseling

    In Tanzania teachers have the capacity to directly influence their pupils’ choice of careers. The achievements and attitudes of pupils have been shown to be related to the characteristics and achievements of their teachers (World Bank, 1995; quoted in Nyutu, P.N. & Norman C.G. 2008). However, the influence of the school depends on the formal interactions and communication which take place between teachers and pupils in the classroom whereas television and radio, act through the informal interactions pupils have with these media. The influence of parents and siblings is through both formal and informal means.

    That is in most cases in Tanzania and may be other states where guidance and counseling is rarely done in schools; parents play the big role to influence on their children’s choice of careers. Others who have lower level careers i.e. teachers, clerks, drivers, personal secretaries, soldiers etc. do not anticipate their children ‘following in their footsteps’ because for the children who are able to study to higher level sometimes saw these jobs as narrow and lacking in interest. However it is suggested that parents’ occupation might have influenced their children’s choice of careers, but this happened to children who have generic skills useful in such jobs, and a few may have job skills relevant to those jobs. Access to information through the media and other forms of technology is giving young people aspirations that, for the most part, cannot be satisfied in their own environment. Choices have to be made and young people must acquire the skills to assess situations and make informed decisions. There is no longer a natural, understandable order from birth to adulthood for the Tanzanian young.

    Vocational guidance at secondary school levels is provided but in very few among others because of shortages of school or vocational trained counselors. For those lucky schools with these kinds of counselors, students are helped but vocational counseling is not emphasized because most pupils, teachers and of course parents push students to make long range plans of study so that to prepare well for the envisaged careers. These counselors plan with school administrators and teachers to provide appropriate class placement for students with special abilities or disabilities for course selection by students.

    5.2. Tertiary Level

    The tertiary level students are provided with orientation and other educational guidance and counseling. In Tanzania tertiary level have at least fulfilled the need of having qualified students’ counselors for both psychological and academics, though they are few in number. Here counselors play a big role in compiling comprehensive information on all aspects of the careers related to the training offered in the institution. Counselors sometimes integrate with administration or practicum department to organize field practices for students and even more rarely might contacts with relevant employing agencies (Biswalo, 1996).

    6.0. Notion on Guidance and Counseling in Tanzania

    According to the research by Sima (2004), professional counseling is yet to be recognized as a stand-alone profession in Tanzania and in many African countries. Nevertheless, the coming and setting of HIV/Aids in the country has strengthened the base for counseling. This is particularly because of the multifaceted nature of the HIV/Aids pandemic whose attention, unlike other human diseases, goes beyond the prerogatives of the medical profession. Thus, counseling is perceived as a crucial avenue for prevention of HIV infection through provision of adequate and relevant information, and for social and psychological support of people infected and affected by the pandemic. Ibid continued saying that since the emergence of the pandemic in the country, a number of non-governmental organizations have been offering counseling services however, there is lack of clarity on the type and nature of counseling services offered by these organization. The nature and characteristics of counseling clients also remain fuzzy.

    In Tanzania the professional counseling as aforesaid is relatively a new phenomenon. Outwater (1995) quoted in Sima (2004) comments that before HIV/Aids epidemic, there was no formal counseling service in Tanzanian hospitals, no professional counselors and no formal system for training counselors. There was a need to fill this gap by training as many counselors as possible to provide optimal care for AIDS patients and their relatives (NACP, 1989; quoted in ibid). Since then many para-professional counselors have been trained in basic knowledge and skills of counseling. Currently there are many counseling centers working not only on HIV/Aids related problems but also different problems affecting Tanzanians. However, as counseling became popular with the advent of HIV/Aids, many people assume that it is only meant for people infected and affected by HIV/Aids and shy away from it for fear of being labeled (Sima, 2002; quoted in Sima 2004).

    7.0. Problems and Challenges

    The Tanzanian government have not yet formulated in the education policy issues pertaining guidance and counseling in spite of the crucially and necessity in schools. Biswalo (1996) pointed out that in Tanzania policies pertinent to guidance and counseling is still lacking. He continued saying that efforts directed towards fulfilling guidance and counseling needs are apparently thwarted by several difficulties including financial resources to support the even established tiny counseling activities in several schools.

    In Tanzania till today counseling is relatively new phenomenon. There are no enough qualified counselors in schools and other education institutions. However, there are limited number of qualified counselors, they are either not utilized well in schools or they are engaged in other activities rather than what they are trained for. Some of school counselors are also teachers and they are fully occupied with teaching responsibilities. More surprisingly counseling is perceived as a crucial avenue for only prevention of HIV infection through provision of adequate and relevant information, and for social and psychological support of people infected and affected by the HIV/Aids (Sima, 2004).

    There is slow growth of guidance and counseling in educational systems attributed to lack of funds, training facilities, and high turnover of guidance counselors to green pastures and in adequately trained counselors. For instance in many schools they lack counseling offices, trained teacher-counselors and counseling equipments. In terms of funds there are various options that can be explored to alleviate financial constraints. Special schools on behalf of parents in need can approach non-governmental organizations.

    The absence of solid professional counseling association in Tanzania to set standards for the appropriate practice is another challenge (Nwoye, 2008). Also insufficient availability of professional counselor training programs in Tanzanian colleges and universities is another contributing challenge.

    There are no efforts to establish counseling curriculum in secondary schools and colleges and guidance and counseling courses in the universities. Guidance curriculum and responsive services can then be structured to address the five content areas, namely human relationships, career development, social values, self development, and learning skills. A guidance curriculum could be taught to students at different levels or in small groups to address issues that are similar to them. For guidance and counseling programs to be effective in Tanzania, trained professionals should be employed to manage and offer services in schools. Such professionals should also be provided with relevant facilities and structural support. At the same time, universities and teacher training institutions will have to establish and develop programs that train professional school counselors and other guidance personnel.

    There is still insufficient assistance in higher education institutions to enable students achieves their career aspirations. However, students today indicate a higher need for career guidance than students in the past decade. Students may therefore be encountering an increased need to acquire relevant career information that will enable them seek better paid jobs. Many schools have in the past appointed some teachers as career masters without providing them with the necessary training and facilities for career guidance. Such career masters usually assume that all students will end up in universities and only focus on helping students complete university application forms and no more. It is the high time for the government to set and implement the policy that will enhance guidance and counseling from primary schools to the tertiary level and in turn will develop programs that train professional school counselors and other guidance personnel.

    8.0. Conclusion

    Guidance and counseling sought to prepare pupils in their schooling program to enter into the world of appropriate work by linking the school curriculum to employment. For the school to be successful in this endeavor, subjects should be taught at a pleasant and convenient environment and should be made relevant and interesting to the pupils. Another factor that needs to be considered is the recruitment of competent teachers capable of guiding and counseling learners in relating what they teach to the job market. What is taught and how it is taught can have great influence on the interest and perception of learners. In Tanzania the spirit to plan and use guidance and counseling services in the effective development and utilization of their respective young human resources is evidently strong. However, as Biswalo (1996) said the efforts directed towards fulfilling this need are apparently thwarted by several difficulties. It appears total and enlightened commitment on the part of policy and decision makers is necessary and should be definitely surmount the problems.

    The emergence of career development in western countries as a construct suggests that it may be an essential area in developing country like Tanzania where students need assistance; students particularly need assistance in selecting colleges and courses. To this end, the schools should offer a career guidance and counseling programme under the able leadership of qualified school counselors.

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    Source by Eugene Shayo

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  • Driver Vs Passenger

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    Either you have a driver’s license for 2 months or 20 years, the day you start driving your own car you start developing small little corks and tics. As in any other activity you sustain you’ll build up a ritual as to driving your car.

    Starting from the way you enter your car, the order in which you start the engine, set up the mirrors, lover the windows, strap your seat-belt on or not, turn on the head-lights going all the way to the speed consider to be legal in town and outside town, without knowing it you’ll develop, let’s call it, your own driving style.

    However there comes a point in any car owner’s driving career that he will be accompanied by someone else in the car. Having someone else in the car with you can turn out to be a load of trouble, either that other person is a driver or not. Going out for a ride may turn out not to be as recreational as it’s thought to be.

    It is virtually impossible to please everyone who will accompany you for a ride, to keep up with all the driving rules and regulations, and it is pointless to seek or demand perfection as it does not exist. Usually it’s either it’s your wife or your mother who no matter what you do will state out loud that you are driving too fast, either it’s your best friend or your father who feel free to teach you a bit more about driving from their own experience or the “best-case scenario” a work colleague or an acquaintance to question the way you shift gears, the route you took on the way to work, the choice for the oil you use. You needed have to explain why it is that you like to set up your mirrors before you put your seat belt on or why you turn on the headlights before starting the engine, or why your radio is playing Placido Domingo.

    In any of these cases feel free to break it down from the start: you are the driver and at the point when they’re not behind the wheel they are just passengers. And, if possible, try to remember that rule for yourself when riding in another driver’s car.

    When all else fails feel free to place a sticker in front of them: “No talking to the driver!”.

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    Source by Mihai Dumbrava

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  • Best STUPID DRIVERS videos of all time🤕 ⬇️⬇️⬇️⬇️⬇️NEW channel “STUPID

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    Best STUPID DRIVERS videos of all time NEW channel “STUPID DRIVERS” in the description

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