Tag: Difference

  • The Success Avoidance Syndrom

    [ad_1]

    Life is full of ironies and paradoxes. One of the most amazing of these is the human tendency to cry for and cling to those things that hurt them. As one notable poet put it, “people run for their chains.” Is it not amazing that people generally dislike prisons, and yet it is a known fact that many former prisoners would rather be in prison than out of it? How many people out there are clinging to and crying for relationships, and yet they fully know that those same relationships are dysfunctional and leading nowhere?

    How many companies, individuals and nations are tenaciously holding onto solutions that have passed their sale by date? How many people desire to lose weight and to be in good health, and yet daily crave for and indulge in those behaviors that negate this aim? My proposition is that there are many. Perhaps the most debilitating human condition is the success avoidance syndrome. Put simply, people have this tendency to want and wish for success, and yet simultaneously unwittingly avoid the things that make for success. They desire success but hasten their feet towards failure. Below is a synopsis of the traits of the success avoiding individual.

    o Risk Avoidance.

    Many people want to succeed in life but they are averse to risk. However, the very nature of success is that the greater the risk involved the greater the rewards. Every opportunity carries within it a certain amount of risk. To try is to risk failing; to propose is to risk being turned down; to love is to risk heartbreak; to advance is to risk repulsion and resistance; to lead is to risk criticism and being cartooned; to express yourself is to risk appearing a fool; to seek profits is to risk making losses; to put your views to the public (like I am doing now) is to risk being ridiculed; to trust people is to risk being disappointed; to be yourself is to risk being rejected; to be a copycat is to court frustration; to write an exam is to risk failure and disappointment; to communicate is to risk being misunderstood, to buy something is to risk dissatisfaction and dissonance; to get an insurance policy is to risk paying for a service that may never become necessary.

    It is true that risk is often uncomfortable. However, the alternative which is failure, frustration and underachievement is even worse. Not only is the alternative very discomfiting, but it is also painful. Any risk minimization strategy is therefore actually a success reduction mechanism. A faint heart never wins a fair lady, and there is no crown for the coward. It is that simple. The winners know that the greatest risk in life is to risk nothing. After all to be alive is to risk dying some day and we will all die, so what is the big deal?

    Before we leave the subject of risk it is important to underline that there is a big difference between taking risks and taking gambles. To gamble is to put oneself at the mercy of fate and chance. With gambling one has no influence over the outcome at all and a good example is lottery. However, when one takes risk one does not become a prisoner of fate but remains a participator in a process in which the success is not guaranteed, but the chances thereof can be influenced by one’s own decisions and actions. There is no self determination with gambling, but the risk taker retains some control.

    o Failure Avoidance

    The person obsessed with avoiding failure learns to do nothing. It is only that person that never does anything, that never makes mistakes. In truth there is no effort without shortcomings. However, action is a progenitor of success and it follows logically that the person who never engages in meaningful and serious action by this very act of omission avoids success. Activity, of course is not to be confused with progress, but there can never be progress without activity. Failure avoidance is success avoidance. Period.

    Failure avoidance is a learnt habit. Research indicates that families, companies and environments replete with criticism, cynicism, pessimism, threats of punishment and motivation by fear are a good breeding ground for failure avoiders. To the contrary affirmation, recognition, acknowledgement, praise, reward and encouragement constitute the diet of the success pursuers. Creativity and innovation cannot co-habit with fear of failure and punishment.

    The failure avoiders are regulated by their fear of failure, but the winners are inspired by their dreams. In most cases the failure avoiders keep fresh the memories of their past failures, catastrophes, fiascos and heartbreaks. Their minds are filled with imaginations of pain and failure and negative outcomes. They always fear and expect the worst. They think in terms of and look for limits, but the winner thinks in terms of and looks for opportunities.

    The loser is therefore always running away from limits, while the winner is running towards opportunity. The winner recognizes that limits and opportunities are one and the same thing. The difference lies in the eye of the beholder and how he chooses to interpret what he sees. The failure avoider sees the challenges as stumbling blocks to be avoided but the winner sees them as stepping stones to be embraced and utilized. In truth every challenge brings with it an opportunity to grow, but it is easy to miss this opportunity if one sees it as a burden, problem or disappointment.

    What have you been avoiding all your life and of late? What have you been hesitating to do? Is it a conversation, telephone call or important decision? Whatever it is, take time to reflect on whether your avoidance does not constitute success avoidance. To be continued, expect some more.

    [ad_2]

    Source by George Chingarande

    Views: 0

  • Scalar Wave Healing Brings Relief in Various Ailments

    [ad_1]

    People also suffer from gangrene in which their foot gets discolored, the skin starts peeling off and sometimes it gets infected. If not treated on time, it may lead to amputation of the foot or death in severe cases. This is a condition that requires immediate treatment.

    Gangrene is basically caused when the circulation of blood reduces or stops. The reason behind this condition is blood cells clumping that results in the slow flow of blood in the extremities. The problem can be alleviated only when the flow of blood is increased, but this is easier said than done.

    In such extreme cases, Scalar Wave healing has proven to be quite helpful. Almost a hundred years ago, Nicola Tesla, a famous inventor experimented with this healing style, but its practical application came into existence after a lot of research and development. The results of scalar energy are stunning. It occurs when similar waves are superimposed at 180 degree difference in phase. The energy as a result of this process is more like a field instead of a wave. This field has proven to have a lot of impact on the body.

    The reason behind gangrene is a blockage in circulation and any therapy that helps in increasing circulation can bring about a remarkable change in the problem. Several studies have been conducted to show that the scalar energy healing method helped in unclumping of blood cells that were clumped together. This resulted in increased circulation, which will bring blood that is rich in oxygen to the affected areas thereby helping in healing.

    Chakra healing is another therapy, which has proved to be quite beneficial in providing healing in case of various ailments. Leaving a significant imprint on anything that is exposed, scalar energy offers a static waveform which is unique in itself. It has been confirmed through several studies that objects like pendants and bracelets which comes embedded with waves of scalar energy offers impressive healing benefits.

    For gangrene treatment, chakra healing also proves to be advantageous. A powerful treatment is required for treating this condition as it can soon go downhill if not treated immediately. Bio field therapeutics can help a great deal in treating this problem. The aura gets affected with scalar energy in a highly objective manner using various physical objects generating or carrying energy rather than using energy generated by a human practitioner. When this energy is used on the human body, the bio field that radiates from outside the body and the one that works internally permeating body tissues is improved radically with the scalar wave.

    Several studies conducted in this field have proven to be quite advantageous and beneficial in the treatment of various ailments. It can also address serious ailments like gangrene. It has also helped in treating complicated ailments. Thus, use of alternative therapies like scalar energy healing is being used increasingly.

    [ad_2]

    Source by Tom Paladino

    Views: 0

  • Market Entrepreneurs and Political Entrepreneurs

    [ad_1]

    What is an entrepreneur? Well, in the United States of America there are two types of very successful entrepreneurs. There is the market entrepreneur and there is the political entrepreneur. The market entrepreneur makes money in the free market by delivering the lowest prices and the best quality and service to its customers and the consumer. The market entrepreneur wins markets and beats out the competition because they are better and more efficient.

    The political entrepreneur uses the influence with government through various methods such as lobbying, political campaign contributions and networking with government bureaucrats to either win government contracts and make money or use this influence to get the government to make new rules and regulations and he is industry.

    The political entrepreneur will also use his influence to get government bureaucratic regulatory bodies at all levels of government to attack his competition. There is a big difference in market entrepreneurs and political entrepreneurs. Unfortunately, genuine Capitalism getting clobbered by political entrepreneurs coaxing government agencies to constantly attack market entrepreneurs.

    The economy and the free market and capitalism for that matter works better with the most efficient companies compete on a level playing field where the consumer and the buyer votes with their dollar for the best products and services at the best possible prices. There is nothing wrong with capitalism there is only something wrong with the way it is applied in United States of America. It could be done a lot better.

    [ad_2]

    Source by Lance Winslow

    Views: 0

  • What Is the Difference Between Mission and Arts and Crafts Styles?

    What Is the Difference Between Mission and Arts and Crafts Styles?

    [ad_1]

    It’s not unusual to see a particular home decor item marked as “mission/arts and crafts.” This leads to the misconception that these two styles are one and the same, though this isn’t true. Home accessories in the mission style will not necessarily match those in the arts and crafts style, though the styles do feature some similarities. Knowing the difference between the two can help you differentiate between them in the stores, especially when you’re shopping for home accessories and decor and you’d like to create a more authentic space.

    Identification: Mission Styling

    Surprisingly enough, the terms “mission” and “craftsman” are interchangeable. These two styles refer to the exact same style of architecture and home decor. This happened like many things today: through the media. To make a long story short, a traveling salesman for Stickley Craftsman Furniture was speaking to a newspaper reporter, who turned around and used the term “mission” for the furniture in the catalog displayed “in a Spanish Mission,” rather than using the term craftsman. Ever since, the term has stuck and is now easily used interchangeably with the term ‘craftsman.’

    That being said, knowing where the style came from doesn’t help differentiate what it looks like. Craftsman is actually a variation of the Arts and Crafts style. It came about in the late 19th century and into the early 20th century. It features larger, thicker lines than those seen on arts and crafts styled furniture and home decor pieces. These lines were clean and unadorned, no excessive ornate detailing, but rather, straight lines and angles with very little additional, unnecessary adornments.

    Identification: Arts and Crafts Styling

    As noted earlier, mission styled furniture and home decor products feature thicker, larger lines. Arts and crafts refers to the style from which mission (craftsman) evolved from. The Arts and Crafts home decor style began during the late 1800s, just slightly before mission/craftsman styling began to arise.

    Arts and crafts styled furniture is simple but elegant. It features thinner lines but simple and beautiful forms. Unlike mission styling, however, arts and crafts furniture and other home decor items featured a bit of ornamentation: hand carving, inlays in the wood, subtle curvature and so forth. These seemingly minor differences can actually help make it easier to spot the difference between arts and crafts home decor and mission home decor.

    Once you know these seemingly subtle differences, you can quickly begin to differentiate between furniture, home accessories and decor that is craftsman or mission and those pieces that are arts and crafts. Many people are under the impression that these styles are all the one and the same, but knowing the basics, including the difference in thickness of the lines and the use of inlays, demonstrates how truly different these styles are.

    [ad_2]

    Source by Emily Chadwick

    Views: 0

  • Wealthy Marketer Review – Your Top Five Questions Answered

    Wealthy Marketer Review – Your Top Five Questions Answered

    [ad_1]

    I hope to answer your Top Five Questions in this Wealthy Marketer Review. I will be concentrating mainly on whether or not Wealthy Marketer’s 0-up program is a legitimate business opportunity. This is not an EDC Gold review or Roadmap to Riches review or a review or about any of the other 1-up and 2-up programs, however, I will be touching upon the differences briefly. So let’s dive right into the Top 5 frequently asked questions in this Wealthy Marketer Review.

    1. What is it all about? Well it is a zero-up; 3-tier program pays three levels deep. What this means is that a Wealthy Marketer member earns $900 for every direct sale they personally make. Zero up means that there is no passing up sales to a sponsor like many of the 1-up and 2-up programs currently on the internet like EDC Gold and Roadmap to Riches. On top of the $900 WM members also receive $200 from their second level, and $100 from their third level. The 100 and 200-dollar payments will continue to pay out to the member forever. New members will begin bringing traffic to their capture page and then convert that traffic into buyers, and the WM sponsor is there to assist and teach this process. This program is not a 1-up, 2-up program, M.L.M. or gifting program.

    2. What are the products? Alex Hunter, CEO and Millionaire of Wealthy Marketer hands over all of his secrets in his book entitled, “The $900.00 a day handbook” which is an easy to follow 72 page long, comprehensive guide to getting traffic to a website and converting it into sales. A new member will get over $10,000 worth of valuable software and e-books. There is also exclusive training material, compiled by one of the six-figure Wealthy Marketer members that is called, “The Wealthy Marketer Training Guide”, which offers many ways to advertise at no cost and insider tips about the industry. Wealthy Market also has an exclusive advertising Co-Op available to members that would like to be up and running faster.

    3. How easy is it to learn how to be a Wealthy Marketer? Yes! A new Wealthy Marketer member receives exclusive one-on-one training directly from their sponsor, and there are live training calls three times a week with the top earning mentors to answer questions. There is a learning curve involved with becoming an online earner, however, new members not asked to re-create the wheel, they are simply advised to copy what their successful sponsor is doing.

    4. Will I be able to see the site before I join? Yes! They do offer a 5-day trial period so that a person can see the corporate website, the back office, and the product.

    5. How much does it Cost to Join? There is a one time fee of $1497, and there are no other company costs to you. Part of this total, $297 will go for the companies administrative fees. $900 goes to the main sponsor and 100 and 200 are paid out to the respective sponsors. note: Another difference that should be mentioned here, is that there are no monthly fees with this program like there are with EDC Gold and Roadmap to Riches.

    In closing, I would like to say that mentoring and training are a must have if a someone expects to succeed online, and Wealthy Marketer seems to cover both with their team synergy mentoring approach. The one time fee, no monthly costs and the lifetime residual income, could be a nice draw to this program, for someone looking for a home based business

    [ad_2]

    Source by Holli Diel

    Views: 0

  • Should Gays Be Allowed to Marry?

    Should Gays Be Allowed to Marry?

    [ad_1]

    Marriage is more than a piece of paper. It confers numerous benefits, such as health, disability and life insurance, pension funds and tax refunds for spouses. Many gay couples desire to marry and partake in these benefits but have been denied this right because of their sexuality and that is not fair. According to some individuals, America is the greatest country in the world. It is supposedly filled with opportunities for everyone, not just financially but an opportunity to be free from judgement. This is not true. Everyday, millions of people are denied a right many take for granted. Gay couples in most states cannot marry because it is illegal to marry someone of the same sex and that is not fair.

    Marriage is a legal commitment between two consenting adults. It is about sharing, love, trust, and legal status. Two adults who make this private personal choice to form a life-long commitment should not be denied the right to marry just because their sexual orientation. It is illegal to discriminate against gays seeking employment, education or housing. Gays keep communities safe as firefighters and police officers, staff hospitals, and pay taxes. Denying gay couples the right to legally marry takes away their legal rights in receiving employee benefits, government benefits, and other benefits that heterosexual couples enjoy.

    A person's sexuality should not be an obstacle to whether he or she wants to marry someone. A gay person has the same needs and desires as a heterosexual individual. The only difference is the way he or she has sex. If two individuals fall in love and wants the same economic advantages that marriage offers heterosexual couples, they should not be denied that right based on their sexuality.

    Although American society denies the right to marriage to gays, it glorifies heterosexuals who make a mockery out of marriage by marrying and divorcing a succession of partners. This practice is called "Serial Monogamy" and it is sickening and very hypocritical of American society to stand judgment on gays for their lifestyles but sanctions heterosexuals who do not have good judgment or morals. Most people who are opposed to gay marriage often bring up the Bible, saying that the Bible does not condone the gay lifestyle and that marriage is strictly between a man and woman.

    However, these same individuals are often involved in extra-marital affairs, are cohabitating without the benefit of marriage or are gay themselves, hiding behind pious words of morality. Gays are just like anyone else and they deserve to partake in the economic advantages that marriage has to offer. Instead of denying the right to marriage to gays, American society should concentrate on fixing the widening economic gap between the wealthy and the poor and figuring out why American society is the laughing stock of the world.

    [ad_2]

    Source by Kathy Henry

    Views: 0

  • Questions Are the Key to Success in Business and Life

    Questions Are the Key to Success in Business and Life

    [ad_1]

    It was Kipling who gave us what was perhaps the greatest advice for business success and, in fact, success in life that has ever been given. He told us the key to success in all areas when he said “I had six honest serving men. They taught me all I knew. Their names were: where and what and when and why and how and who.”

    The late great Earl Nightingale suggested we add two more friends to this group. They are, which and if.

    Whether you are seeking to find ways to increase sales or control and reduce costs, questions are the key. Whether you are striving to improve your customer service or the quality of your product, or your life, questions are the key.

    Asking the questions and developing the answers are the keys to any and all success you will have in business and in fact life.

    Questions like:

    If we do this, what happens?

    Why do we do it this way?

    Why don’t we do it this way?

    Who else can we sell to?

    Where else can we get this?

    What can we do to reduce costs?

    What can we do to improve productivity?

    What can we do to improve quality?

    What can we do to improve our service?

    How else can that be done?

    How can we do it better, faster, cheaper?

    How can we improve quality, service, and profits?

    How can we cut costs?

    If we do this, will we improve quality?

    If we do this, will it improve service?

    If we do this, will it increase profits?

    Which provides us with better quality?

    Which is best for our customer?

    What do we get in return for this cost?

    Who else can provide what we need?

    Why are we paying that much?

    Why do we not deal with another company?

    Why are we dealing with them?

    How many other bids have we gotten?

    What if?

    How can we replace that with equal or better quality for less?

    What are other companies charging for that product or service?

    What are other companies paying for that product or service?

    Will this process or step add value to our product or service or does it produce added profit?

    When would this investment pay off?

    You see my point I am sure. You must ask questions and seek out the answers. You must also justify the answers.

    You must never stop asking. If you are not continuously asking the questions and reacting to the answers, you are either assuming or stagnating. Either one can be deadly to your business.

    You must review every phase of your business. You may be very surprised when you see how little effort it will take to find huge savings and to make major improvements in how you conduct business.

    You can always improve how you do things. You must find ways to conduct business more efficiently, eliminate needless steps, improve quality, increase productivity, reduce errors, increase sales, ways to increase profit in a business, reduce expenses, and control costs.

    Let me give you one small example of how an assumption proved to be very costly at one company. One of the many products this company offered was a holiday label strip. This was simply a strip of peel off labels to affix to holiday presents showing “to” and “from”. Banks around the country would buy them and give them out one strip at a time to their customers around the holidays.

    For years this company shrink wrapped these in packages of 250 and sold them in a minimum quantity of 1,000. The shrink wrapping was time consuming and costly. I asked them why. Why did they need to be shrink wrapped? How did they know if this was important to the customer? What, if any, difference did packaging make to their customers?

    They asked the questions and found the answers. The answer in this case was that the customer either couldn’t have cared less about the packaging or did not like the shrink wrap as it simply meant more work for them to unwrap. After years of doing it the way they always did and assuming that was what the end user wanted, they found out differently. They now bulk package. They save between $20,000 and $30,000 per year and their customers are either happier or neutral about this change.

    Did this company sacrifice quality in any way to save money? No, they improved productivity, improved customer satisfaction, and, by doing so, improved profitability.

    Ask the questions. They are the key to the door of improvement.

    You should constantly be reviewing every area of your operation to seek ways in which you can improve. Use common sense. From office expenses to customer service, from distribution and production to quality control and shipping, you will be shocked at how little effort it will take to improve your operations, reduce waste and redundancy, and realize huge savings.

    From the way you sell things to the way you buy things, it is up to you to improve things. Improvement is always possible in everything we do.

    You possess the greatest power ever created and it sits right between your two ears. You own it, free and clear. All you need to do is put it to work.

    [ad_2]

    Source by Derrick Welch

    Views: 0

  • Health Insurance: The Race Against the Clock

    Health Insurance: The Race Against the Clock

    [ad_1]

    There is still time for Congress to pick up the pieces of changing the healthcare system to help stabilize it. The fate of the Affordable Care Act is yet to be determined. In the meantime, people wait while paying extremely high premiums and have mountains of out-of-pocket bills on the kitchen table. Where is the affordability of the Affordable Care Act?

    Tick ​​Tock for the insurance companies as well. They are under a timeline for filing dates this summer. Insurance companies have time to decide if they will still offer ACA plans or not. By withdrawing ACA plans, things will start moving back to before the law was signed. This time capsule can be good for many.

    The insurance companies may begin screening for health conditions. Do not panic just yet! Years ago, the only problem with pre-existing conditions was not 'if' an insurance company would take you, but which one. Each insurance companies had personalities for health conditions. Just because a big name insurance company turned someone down, that did not mean you could not get health insurance from another company. Insurance brokers just had to match the personality with the insurance company. It is as simple as that.

    If nothing happens by late March, we could be moving into more increases on the health plans in 2019. This is terrible news for folks on the brink of losing their health insurance due to cost. Not everyone does well enough to pay for their health insurance with no problem, and much more do not qualify for any government subsidies for the premiums.

    Governors in Alaska, Ohio, Colorado, Pennsylvania, and Nevada came up with "A Bipartisan Blueprint for Improving Our Nation's Health System Performance." It brings together a high-level overview of what some changes should occur. It does not get specific enough to make a difference. Maybe it is too soon at this point. However, policyholders need some answers, and hard proof something will change that will benefit them.

    Collective action by 20 US States recently sued the federal government claiming the law was no longer constitutional after the repeal of individual mandate starting in 2019. Individuals and families not having ACA compliant coverage will no longer be fined a tax penalty in 2019. The Individual Mandate was the very rule that was determined by the Supreme Court in 2012 saying it was constitutional as a tax penalty.

    The future of the law and health plans are yet to be determined. Since 2014, it seems that most policies are changing every year. Every year the premiums go up, and the policies cover less. At what point is the breaking point? With this race against the clock, we will have to wait until the clock stops to know if we have real change coming.

    [ad_2]

    Source by Butch Zemar

    Views: 0

  • Customer Satisfaction Management

    Customer Satisfaction Management

    [ad_1]

    General understanding of consumer satisfaction or dissatisfaction is the result of differences between consumer expectations and performance perceived by consumers. From the various definitions of consumer satisfaction that have been researched and defined by marketing experts, it can be concluded that customer satisfaction is a behavior response consumer in the form of after-purchase evaluation of an item or service that they feel (product performance) compared to consumer expectations.Consumer satisfaction is very dependent on the perceptions and expectations of consumers themselves. Factors that influence consumers’ perceptions and expectations when making purchases of goods or services are needs and desires felt by consumers when making purchases of goods or services, past experiences when consuming these goods or services and experiences of friends who have consume these goods or services and advertising.In a competitive environment, an indicator that can show customer satisfaction is whether the consumer will buy back and use the product in the future.

    Customer needs are fulfilled is one of the factors forming Customer Satisfaction (Customer Satisfaction), in addition to other factors related to Customer Service. And this customer satisfaction is what we need to ensure the continuity of our business. Aspects that can affect customer satisfaction effectively [13], namely:

    1. Warranty costs. Several companies deal with the warranty costs of their products / services through a percentage of sales. The company’s failure to give satisfaction to customers is usually because the company does not provide guarantees for the products they sell to customers.

    2. Handling of complaints from customers. Statistically this is important to note, but it is often too late for companies to realize it. If complaints / claims from customers are not immediately resolved, customer defections cannot be prevented.

    3. Market Share. It is a matter that must be measured and related to company performance. If the market share is measured, then the quantity is measured, not the quality of the company’s service.

    4. Costs of poor quality. This can be of satisfactory value if costs for customer defect can be estimated.

    5. Industry reports. There are many types and industry reports, as stated by J.D Power in Bhote, which is the report that is the fairest, most accurate, and most eagerly made by the company.Guiltinan [14] argues that one of the benefits of customer satisfaction is that it can increase customer loyalty, as shown in the figure below

    Customer satisfaction is an emotional response to the evaluation of the consumption experience of a product or service. Kotler defines customer satisfaction as the level of one’s feelings after comparing the performance (or results) that he feels compared to his expectations (Kotler, Philip, and Garry Armstrong, 2005). Basically, customer satisfaction includes the difference between expectations and performance or the results obtained.

    According to Kotler [1], satisfaction is feeling happy or disappointed someone who appears after comparing between perceptions or impressions of the performance or results of a product and expectations. So, satisfaction is a function of perception or impression of performance and hope. If the performance is below expectations, the customer is not satisfied. If the performance meets expectations, the customer will be satisfied. If the performance exceeds expectations, the customer will be very satisfied or happy. The key to generating customer loyalty is to provide high customer value.The relationship between customer satisfaction and loyal customers is disproportionate [2], for example, customer satisfaction is ranked on a 1-5 scale, namely:

    1. Customer satisfaction at a very low level (level 1), most likely customers will move away from the company and speak ill of it.

    2. Customer satisfaction at level 2 to level 4, customers feel somewhat satisfied, but it is still possible to move when a better offer appears.

    3. Customer satisfaction at level 5, customers are very likely to buy back and even disseminate good news about the company.

    High satisfaction or satisfaction creates an emotional bond with the brand or company and is not only fixated on reasonable choices.While satisfaction according to Kotler and Armstrong (2001: 9): Consumer satisfaction is the extent to which the assumption of product performance meets the expectations of buyers. If the product’s performance is lower than the customer’s expectations, the buyer is satisfied or very happy. According to Zeithaml and Bitner (2000: 75) the definition of satisfaction is: Consumer response or response regarding fulfillment of needs. Satisfaction is an assessment of the features or features of a product or service, or the product itself, which provides the level of consumer pleasure related to meeting consumer consumption needs. Consumer satisfaction can be created through quality, service and value.

    Customer expectations are believed to have a large role in evaluating product quality (goods and services) and customer satisfaction. Customer expectations basically have a close relationship between determining quality and customer satisfaction. Customer expectation always exists because of four things (Kertajaya, 2004):

    1. Individual Need or individual needs

    If your customer already has high demands, then his expectations are definitely high too.

    1. Word of Mouth

    Customers can have certain expectations because of other people’s stories. Other people’s stories are often seen as references.

    1. Past experience or past experience

    People who already have good experience in the past will be able to receive services at least the same as they used to be. If not, he will be disappointed.

    1. External communication or external communication

    It is an attempt by the company to promise something to customers in order to attract customers.

    [ad_2]

    Source by Yufi Priyo

    Views: 0