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  • Better Customer Service Through Effective Time Management

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    Being able to manage and prioritize is an important skill when servicing customers. Planning events, activities, and tasks on a yearly, monthly, weekly, and daily basis-that is, prioritizing time-can be rewarding from the standpoint of allowing you to be more proactive in preparing to deal with situations. Such planning can reduce your need to be a crisis manager. It is important on and off the job because, if you do not manage your personal life well, you may carry over personal stress into the workplace. This is not only inefficient; it is also unfair to your employer, peers, coworkers, and external customers.

    After you have scheduled key events and tasks using some type of scheduling system (e.g., time management software, written planning system or calendar, or electronic scheduling device that can download information into your computer), review the information regularly to avoid forgetting something.

    One way to manage events, rather than having them manage you, is to create a list of activities each day and assign a value to each based on importance. The key is to be consistent and prioritize each day. Some people make planning the last activity of their workday. When they arrive to work the next morning, they are ready to begin rather than spending time preparing.

    Guidelines for Setting Priorities

    Three guidelines can help you in determining what tasks to do first. These can help you create a realistic and achievable list of daily tasks. As you learned when you read about goal setting in other chapters, goals must be attainable. Use the following standards as a guide when setting priorities.

    Judgment. You are the best judge of what you can accomplish in any given day. You know your strengths and what has to be done. When selecting priorities, remember that the ones having the most impact on customers and others should be placed high on your list. On the other hand, do not put so many priorities on a daily list that you will not get them done. If this happens, you might become discouraged and give up.

    When you find that you have more high priorities than you have time, you may need to ask for help or guidance from your boss. Many times, simply asking for assistance helps develop your relationship with others. They feel respected and trusted by your gesture, as long as you do not abuse their help or appear to be unloading your tasks onto them. Also, consider other resources that you might use to accomplish tasks (e.g., technology, outside vendors, or customers).

    Relativity. Assigning priorities is a matter of relativity. Some tasks and projects are readily rated higher than others. You should be guided by the question “What is the best use of my time?” Many people fill their daily schedule with frivolous or easy tasks and with tasks that they like to do. This produces a hollow feeling of accomplishment. They may get a lot done throughout the day and enjoy doing it, but they have not added a lot of value to customer service or aided in accomplishing organizational goals. Keep in mind when setting priorities in the workplace that your primary focus should be your customers and activities that support them.

    Timing. Reality and deadlines have a way of dictating priorities. The starting time of a project or task also may establish priorities. Once you begin a task, there must be enough time to finish it. If this is not possible, you may have to re prioritize or seek assistance.

    Be realistic about the time it will take to complete a task. Make sure that you schedule that much time, plus a little extra, on your daily planning sheet. Also, consider your peak time period for performance. Each person typically has a period of the day in which he or she has more energy and can get more done. Capitalize on your peak period and schedule high-priority tasks during that time, if possible.

    Prioritizing System

    To set up your own priority system, list all of your pending activities and then group them according to their level of importance. How you assign value to a task is not as important as long as you use the same format each day. Many people use an A, B, C system, and others use a 1, 2, 3 format. Here are suggested criteria for assignment:

    Priority A-Must do or critical items. Some things must be done because of management directives, local, state, or federal regulations, importance to customers or clients, deadlines, or opportunities they provide for your success or advancement (e.g., state tax reports, actions requested by a customer, or application for a position in the organization with a specific cutoff date for submission).

    Priority B-Should do. Items in this category are of medium value. Although they may contribute to customer satisfaction and improved performance, they are not essential or do not have critical deadlines (e.g., mailing an unsolicited information kit to a customer about a new product or developing a proposal for changing an existing system or process).

    Priority C-Nice to do. This is the lowest category and includes tasks that are not a direct link to customer satisfaction. They may even be fun or interesting, but could be omitted or left undone. Postponing or scheduling such priorities until a slower time period will likely have little or no impact on customer service (e.g., meeting with team members to brainstorm ideas for a more efficient layout of cubicles, cleaning old e-mail files, or neatly lining up the products on a shelf).

    Note: As you go through your e-mail and voice mail messages at the times you have scheduled throughout the day, prioritize them, and add them to your list of things to do.

    The key to effective time management is to have a plan and work that plan. If you control your time, you and your customers both stand to gain from your efforts.

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    Source by Bob Lucas

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  • Nurture, Cherish & Heal – Living Well With HIV

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    Where there is life, it needs to be celebrated. Where there is hope, it needs to be nurtured. Where there is consciousness, it needs to be enjoyed.

    This becomes more important when someone is dealing with a life threatening disease like AIDS.

    Reiki does not claim to cure HIV. But it can go a long way in making the life of a person infected with AIDS, far better. From dealing with the trauma of the disease to helping minimise the side effects of medication, Reiki offers the infected person hope and strength – mental, spiritual and physical.

    Reiki works in partnership with conventional medical treatments, enhancing their efficacy and increasing their usefulness.

    How can Reiki help?

    Pain Management: Reiki can go a long way in helping with the physical symptoms of AIDS. Thousands of patients from around the world have benefitted from the healing touch of Reiki.

    Boosting the immune system: Reiki can complement the effect of various medications in helping to strengthen the immune system.

    Reduces Side Effects: Some of the drugs used in the palliative care of HIV patients can have quite a lot of side effects. Reiki can help in managing and reducing these effects.

    Counters Neuropathy: Approximately one third of people infected with HIV suffer from Neuropathy of one form or the other. Clinical studies have shown that Reiki can reduce the spasms caused by pain and help relax the muscles.

    Helps cope with the life changes: Often a person infected with HIV has to face not just the trauma of having a life threatening disease but also social stigma and ostracism. Reiki provides the ‘victim’ spiritual strength and wisdom to help cope with these life changes. It also facilitates better sleep, cures depression effectively and helps the person get a positive outlook in life.

    From self-healing to self-reliance: Reiki can be administered by a trained practitioner or the infected person himself. When the patient takes the Reiki training and heals himself, he feels more in control.

    So what is Reiki?

    Reiki is a laying-on-hands healing technique thousands of years old. It was rediscovered by Dr. Mikao Usui, a Japanese Buddhist, in the late 19th century.

    Reiki is the God-consciousness called Rei that guides the life force called Ki in the practice we call Reiki.

    Reiki is the non-physical energy that animates all living things.

    As long as something is alive it has a life force circulating through it and surrounding it.

    When it dies the life force departs. If your life force is low, or if there is a restriction in its flow, you will be more vulnerable to illness. When it is high and flowing freely, you are less likely to get ill.

    Life force plays an important role in everything we do. It animates the body and is also the primary energy of our emotions, thoughts and spiritual life. Reiki makes this life force available to us in abundance.

    Nurture your spirit, and heal your body with Reiki.

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    Source by Urvashi Puri

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  • The 7 Essential Characteristics Every Entrepreneur Needs

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    Discover the secrets to being a successful Entrepreneur…

    Becoming an entrepreneur is not an easy task! Around 45 percent of all new businesses fail to survive more than two years. There are certain qualities and characteristics that are absolutely necessary if you would like to become successful in your business ventures. Some of these qualities are built-in parts of your inherent personality, and some of them get developed over time. Knowing these characteristics and identifying your weaker ones – those which need strengthening – will, eventually, help you become a successful entrepreneur and ensure that you succeed in your business ventures.

    1. Common sense.

    Studies show that most successful businesspeople consider common sense as the foundation of their success. Good judgment depends on acquired knowledge and past experience. The combination of these two creates necessary prerequisites in developing common sense in a person. Common sense allows you to understand complex issues in simpler terms and get into the core of a problem.

    2. Specialised knowledge of your field and willingness to learn

    It is easier to start a successful business if you have deep knowledge of the business field that you decide to pursue. Having said that, studies show that most self-made millionaires have only average intelligence. Nonetheless, these people achieved their financial and personal goals in business because they are willing to learn. To succeed, you must be willing to ask questions, remain curious, interested and open to new knowledge.

    3. Self-confidence and the heart of a champion.

    Self-confidence is a key entrepreneurial skill for success. A successful entrepreneur believes in his abilities. He/she is not scared to take risks and make difficult decisions. You have to be determined to succeed at all costs. You have to anticipate resistance from your friends, family and loved ones. You must exercise unlimited persistence.

    4. Ability to work hard

    Every successful entrepreneur works hard. Ask any successful businessperson and they will tell you immediately that they had to work more than 60 hours per week at the start of their businesses. If you are in a start-up phase, you will have to breathe, eat and drink your business until it can stand on its own. . This requires a self-control that many people simply fail to develop in them.

    5. Passion

    Success comes easily if you love what you do. Why? Because we are more relentless in our pursuit of goals that we are passionate about. Entrepreneurs who succeed do not mind that they are putting in 15 or 18 hours a day to their business because they absolutely love what they do. Success in business is all about patience and hard work, which can only be attained if you are passionate about your tasks and activities.

    6. Think success

    To attain the kind of success that you want, you need to dream big. Every success story starts with big dreams! If you only aspire to survive, then you might just achieve that. Conversely, if you aspire to generate incredible wealth and happiness within your life, you might just achieve that too. You should actively visualise success in your mind. What does it feel to triple your current income? How will your life change? What will your business look like if you achieved the million-dollar mark? You must believe beyond a shadow of a doubt that you have the ability to recognize and fulfill your goals.

    7. Plan accordingly and stick to your plan

    You have a vision, and you have enough faith in yourself to believe that you can achieve your vision. You have to have a solid business plan and then stick to it. Put your goals in writing. You need to plan each day in such a way that your every action contributes to the attainment of your goals. Intense goal orientation is the characteristic of every successful entrepreneur. They have a vision, and they know how to get there.

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    Source by Bill Doyle

    Views: 0

  • Sex Drive, Sex Addiction And Anger

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    In psychiatry, we do a mental state examination that is quite like a physical examination. In it, one of the questions we ask of every patient is- How is your sexual appetite? In many parts of the world this question can be considered offensive especially when asked by the member of the opposite sex. But in the western world, people can talk freely about it. So in psychiatry, one has to be respectful of the culture one is working in.

    The importance of this question is that sexual drive determines the mental health of a person. In most psychiatric conditions, the drive is reduced. This happens in depression and anxiety conditions including post-traumatic stress disorder. In certain conditions like mania, it increases. In a person who is not manic, but has an unhealthy, elevated sexual drive, it is considered to be a sign of an addiction. An addiction has the quality of being compulsive and it is in excess to the norm. This excess starts damaging the person’s financial, social and personal condition. In such situations, it is a sign of ill health.

    In my experience, sex drive is the indicator of the physical and mental tension a person carries. When the tension increases to the extent that the body and the nervous system start getting tired, the drive reduces. If the tension is reduced, the drive comes back. In my experience, this happens typically in people who suffer with depression. Depression, is suppressed anger. When a depressed person, having low sex drive, starts releasing anger, the nervous system experiences a release and the sex drive or libido is increased as a result.

    Excessive sexual drive is the result of excessive tension or stress being produced in the body. The fact that regular physical exercise produces a healthy sex drive is a clinically known fact. When the tension is increased in the body, as happens in anger and following physical exercise, there is an upsurge in sex hormones. At that stage, the drive can become excessive. Despite having regular sexual partners, such people will feel the need to masturbate frequently to reduce their nervous tension. Such people are usually normal individuals except that they are torn inside with guilt about masturbation. If such people were to do nothing about their ‘sex addiction’, they would end up being depressed. This is because the body has a limit to tolerate tension. When the limit is reached,the nervous system becomes fatigued and features of depression kick in.

    In medical practice, medicines can be prescribed to control the excessive sexual drive. In my work, I have used meditation and imagery exercises to help the patients reduce their anger. The reduction in their sexual drive is a natural spontaneous follow up.

    Many years ago, there was an earthquake in the region of California. In the studies done at that time, scientists were perplexed to learn that immediately after the earthquake, the survivors reported a surge in their sexual drives. The reason for this, as I understand is this. Sex is an activity that is gift from nature to the animal world to continue with the progeny. During times of danger, the survival of the species or individual is threatened. This causes an anger drive that is necessary to undo the effects of the danger. Testosterone is a typical male hormone that increases muscle tension and produces energy in the body. Its secretion is increased at such times too. In order for the progeny to continue, reproductive activity has to take place. So there is a consequent increase in sexual drive.

    On the other hand, what would happen, if the anger tension is considerably reduced in the body? In all kinds of spiritual literature, there is emphasis on celibacy. Some religions enforce it on their followers. This is so because if you meditate regularly, the body’s physical and mental needs reduce considerably. There is also a reduction in anger levels and the body’s tension. The sexual drive reduces as a result. In such cases reduction in sexual drive is a sign of excellent mental health rather than the sign of mental illness. In spiritual literatures, sex is not a weakness because it provides pleasure, but because it is a sign of tension. Spiritual practices, like meditation, reduce this tension. Engaging in sex is a ‘weakness’ from anger/tension perspective in spirituality. It has nothing to do with denial of pleasure.

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    Source by Pradeep Chadha

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  • 25 Health Benefits of Cinnamon – A Miraculous Spice

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    Cinnamon is one of the world’s oldest known spices. The tree is native to Sri Lanka where it was found thousands of years ago. It is the best spice available in terms of its nutrition and health. It contains unique healthy and healing property comes from the active components in the essential oils found in its bark. Cinnamon has extremely high anti-oxidant activity due to which it has numerous health benefits. Aside from being used as a medicine by other cultures since ancient times, the health benefits may also come from eating it which can be listed as follows:

    1. Lowers Cholesterol:

    Studies have shown that just 1/2 teaspoon of cinnamon included in a daily diet can lower cholesterol.

    Also Cinnamon may significantly lower LDL “bad” cholesterol, and triglycerides (fatty acids in the blood) and total cholesterol.

    2. Reduces blood sugar levels and treating Type 2 Diabetes:

    Several studies have shown improved insulin sensitivity and blood glucose control by taking as little as ½ teaspoon of cinnamon per day. Improving insulin resistance can help in weight control as well as decreasing the risk for heart disease.

    3. Heart Disease:

    Cinnamon strengthens the cardiovascular system thereby shielding the body from heart related disorders. It is believed that the calcium and fiber present in cinnamon provides protection against heart diseases.

    Including a little cinnamon in the food helps those suffering from coronary artery disease and high blood pressure.

    4. Fights Cancer :

    A study released by researchers at the U.S. Department of Agriculture in Maryland showed that cinnamon reduced the proliferation of leukemia and lymphoma cancer cells.

    Besides, the combination of calcium and fiber found in Cinnamon can help to remove bile, which prevents damage to colon cells, thus prevents colon cancer.

    5. Tooth decay and mouth freshener:

    Cinnamon has traditionally been used to treat toothache and fight bad breath. Small pieces of cinnamon can be chewed, or gargled with cinnamon water which serves as a good mouth freshener.

    6. Cures Respiratory Problems:

    Cinnamon is very useful home remedy for common or severe colds. A person suffering should take one tablespoon of honey with 1/4 teaspoon cinnamon powder daily for 3 days. This process will cure most chronic cough, cold and clear the sinuses.

    Cinnamon also found to cure flu, influenza, sore throat and congestion.

    7. Brain Tonic:

    Cinnamon boosts the activity of the brain and hence acts as a good brain tonic. It helps in removing nervous tension and memory loss.

    Also, studies have shown that smelling cinnamon may boost cognitive function, memory, performance of certain tasks and increases one’s alertness and concentration.

    8. Infections:

    Due to its antifungal, antibacterial, antiviral, anti-parasitic and antiseptic properties, it is effective on external as well as internal infections. Cinnamon has been found to be effective in fighting vaginal yeast infections, oral yeast infections, stomach ulcers and head lice.

    9. Eases menstruation cycles:

    Cinnamon has also been found useful for women’s health as it helps in providing relief from menstrual cramping and other feminine discomforts.

    10. Birth Control:

    Cinnamon also helps in natural birth control. Regular consumption of cinnamon after child birth delays menstruation and thus helps in avoiding conception.

    11. Breastfeeding:

    It is also believed that cinnamon aids in the secretion of breast milk.

    12. Reduces Arthritis Pain:

    Cinnamon spice contains anti-inflammatory compounds which can be useful in reducing pain and inflammation associated with arthritis.

    A study conducted at Copenhagen University, where patients were given half a teaspoon of cinnamon powder combined with one tablespoon of honey every morning had significant relief in arthritis pain after one week and could walk without pain within one month

    13. Digestive Tonic:

    Cinnamon should be added to most recipes. Apart from adding flavor to the food, it also aids in digestion. Cinnamon is very effective for indigestion, nausea, vomiting, upset stomach, diarrhea and flatulence. It is very helpful in removing gas from the stomach and intestines. It also removes acidity, diarrhea and morning sickness. It is often referred to as a digestive tonic.

    14. Reduces Urinary tract infections:

    People who eat cinnamon on a regular basis report a lower incidence of urinary tract infections. Cinnamon is diuretic in nature and helps in secretion and discharge of urine.

    15. Anti clotting Actions:

    A compound found in Cinnamon called as cinnamaldehyde has been well-researched for its effects on blood platelets. [Platelets are constituents of blood that are meant to clump together under emergency circumstances (like physical injury) as a way to stop bleeding, but under normal circumstances, they can make the blood flow inadequate if they clump together too much]. The cinnamaldehyde in cinnamon helps prevent unwanted clumping of blood platelets.

    16. Natural Food Preserver:

    When added to food, it prevents bacterial growth and food spoilage, making it a natural food preservative.

    17. Headaches and migraine:

    Headache due to the exposure to cold wind is readily cured by applying a thin paste of powdered cinnamon mixed in water on the temples & forehead.

    18. Pimples and Blackheads:

    Cinnamon helps in removing blood impurities. Therefore it is often recommended for pimples.

    Also external application of paste of cinnamon powder with a few drops of fresh lemon juice over pimples & black heads would give beneficial result.

    19. Thinning of the blood and improves blood circulation:

    Cinnamon is a blood thinning agent which also acts to increase circulation. This blood circulation helps significantly in removing pain. Good blood circulation also ensures oxygen supply to the body cells leading to higher metabolic activity. You significantly reduce the chance of getting a heart attack by regularly consuming cinnamon.

    20. Toning of tissues:

    Considerable anecdotal evidence exists to suggest that cinnamon may have the ability to tone and constrict tissues in the body.

    21. Muscle and joint pain relief:

    Those who eat cinnamon on a regular basis often report that their muscle and joint pain, as well as stiffness, is reduced or even eliminated.

    22. Immune System:

    Honey and cinnamon paste is good for boosting the immune system, removing regular fatigue and increasing the longevity of an individual. It is also known to have anti-aging properties.

    23. Itching:

    Paste of honey and cinnamon is often used to treat insect bites.

    24. It is a great source of manganese, fiber, iron, and calcium.

    25. Healing: Cinnamon helps in stopping bleeding. Therefore it facilitates the healing process.

    Indeed, cinnamon has several health benefits as highlighted above that can be used to improve one’s health and boost one’s immune system. This is a great reason to keep some cinnamon around. Sprinkle it in your tea or coffee, over oatmeal or a sweet potato and, this will do wonders to your health.

    [However, there’s a word of warning to be taken that over dosage of cinnamon may be unwise. Also it is not recommended for pregnant women.

    Also, people who have been prescribed medication to manage their blood sugar should not reduce or discontinue their dose and take cinnamon instead, especially without consulting your doctor.]

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    Source by Yasmin M Elias

    Views: 0

  • What Can I Say To Make My Husband Understand The Pain That His Cheating Has Caused?

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    It’s very common from me to hear from wives who are struggling to explain to their husbands just how much his cheating or affair hurt them and caused them pain. But often, their husband doesn’t react in the way that they were hoping for and they are looking for a way to explain their feelings so that he actually understands them.

    I recently heard from a wife who said, in part: “I have repeatedly tried to explain to my husband the depth of and reasons for my pain after his infidelity, but he either doesn’t want to hear it or he’s not understanding what I’m saying. Sometimes, I pour my heart out to him and try to explain how he has hurt me and all I get is blank stare back or empty assurances that he really is trying. This is so frustrating to me because I need him to understand the extent of my pain so that I can have some reassurance that he’ll never cheat again. I want him to understand why I sometimes act in the way that I do because of what a grave mistake he has made. But part of me thinks that he’s unwilling or just incapable of hearing me. How can I explain my pain in a way that he’ll actually understand and be willing to listen?” I’ll address these concerns in the following article.

    Pick The Right Time And Know That, Once You Start Repeating Yourself, Your Words Lose Their Effectiveness: I hear from both wives who are faithful and husbands who are not on my blog and I can tell you that if you are constantly talking about your hurt and pain, eventually, even the most sincere husband will begin to tune you out. One reason for this is that no one wants to constantly be reminded of the pain that they have caused. And husbands will often want to place their focus on moving on while the wife wants to place her focus on understanding and digging a little deeper.

    This doesn’t necessarily mean that the husband doesn’t care about your pain or just doesn’t want to hear it. But, at least sometimes, he hears your words as accusations. He might constantly hear that his selfishness and weakness has hurt you deeply and this just isn’t a message that he wants to hear on a continual basis, day after day. Men will often give comments like “she constantly wants to tell me how much the infidelity has hurt her. I do believe and understand that and I’m sorry for it. But, do I really need or have to listen to what an awful person I am every single day? How many times does she need to explain where I went wrong or how awful I am before she will feel satisfied that she’s said it enough? I tell her I’m deeply sorry. I listen. But it doesn’t seem to be enough and we repeat this process constantly.”

    I’m not telling you this to imply that you can’t regularly discuss and try to work through the infidelity. I’m telling you this because I want you to understand the obstacles that are in your way and the dynamics that are at play here. If you really want your husband to listen and to take your words to heart, then sometimes you have to pick the right time and limit the message so that it has the maximum impact.

    Consider What Your Husband Is Actually Going To Hear Before You Say The Words: I alluded to this in the previous paragraph, but sometimes the message that your husband hears has more to do with your tone and your delivery than the words that you say. So you might say something like “your infidelity has hurt me deeply. It’s made me doubt your integrity and your love and commitment to me. It’s affected my self esteem and my level of trust. And I’m not sure when things are going to get any better.”

    But what he hears is often something more in line with: “your poor decision to cheat on me has ruined my life and will probably ruin our marriage. You are an awful, selfish person with very little impulse control. And your actions have caused me so much pain that I might not ever fully recover. Because of this, I am going to feel pain and resentment every time I look at you or even think of you. And, this is going to be our lot in life from this day on because I don’t anticipate any changes.”

    These examples might seem a little extreme, but they aren’t that far off from the comments that I hear. An unfaithful husband can hear a message that you never intended. And because of this, he is often somewhat resistant to that message. Of course, the wife will often take this to mean he isn’t listening or he just doesn’t care and so she will continue to repeat herself with more feeling. And of course, this just keeps the cycle going. She doesn’t feel heard and he feels beaten down and neither person is getting what they want or need.

    If you think about it, what you probably really want is to feel heard. You want for him to know, understand, (and even feel) your pain because if he does, he’s less likely to cheat again and more likely to show the remorse that so many of us really want and need. So, think about what’s most likely to accomplish this.

    You don’t want to come across as too accusatory or too despondent because unfortunately, these things will contribute to him feeling defensive and to tuning you out. Instead, you want to use “I” phrases so that it sounds as if you’re talking responsibility for your own feelings and you’re not just trying to lay on the blame or make him feel continuously guilty for the rest of his life. And, you want to choose the time when your message is most likely to be heard. You don’t want to try to explain yourself in the middle of a fight or when you’re main goal is to hurt him. I’ve found that the message is often more likely to be heard if you say it when things are going a little more positively and both people are calm.

    An Example Of What To Say To Express The Pain His Cheating Has Caused: An example would be something like: “if this is a good time, I’d like to briefly explain how much your infidelity has hurt me. I’m not doing this to punish you or to paint you as a horrible person. I love you and don’t think you’re an awful person, but I need to feel as though you care enough to hear me. And I need to know that you truly understand so that you will hesitate to cheat again. Having someone who you love more than anything betray you in this way is something that is more devastating and hurtful than I could have ever imagined. It calls into doubt things about your marriage and yourself that are just devastating. Can you even begin to put yourself in my shoes and imagine that the rolls were reversed? Because I need to know that you understand how much pain I’m in so that we can begin to move forward once and for all. I don’t intend to keep bringing this up, but before I move on, I need to know that you truly understand.”

    Phrasing like this is much more likely to get the response and the understanding that you are after. But you can only play this card so often before your husband begins to tune you out. So once you’ve laid your cards on the table, it’s best to begin to move forward so that your husband can see that you’re sincere about not using your words to continuously punish him.

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    Source by Katie Lersch

    Views: 0

  • The Health Benefits of Cheese at Your Mexican Grill

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    Cheese is delicious. It’s one of nature’s greatest gifts, we think. Cheese fills everyone’s heart with happiness, your mouth will delightedness, and your soul with goodness. That’s probably one of the reasons you’re likely to find at your local Mexican grill hard-working, dedicated employees banded together in the kitchen to hand-grate piles of fresh, delicious, nutritious cotija cheese. Mounds of it! Mountains of it, even.

    At the Mexican grill they grate enough cotija cheese to make the Pied Piper lose control of his mice. And the Pied Piper isn’t going to let those mice eat all his cheese. Why? Not just because of the previously noted superior qualities of cheese, though that clearly has quite a lot to do with it. But the real reason that cotija cheese is a beloved staple at the Mexican grill is because cotija is among the greatest possible of all cheeses.

    We know that’s a bold statement. It’s hard to take at face value when there are so many other cheeses available, in all kinds of cultures and all kinds of food. Even Mexican grill food occasionally embraces other kinds of cheese, though we suspect it’s a slightly begrudging kind of foray into the world of cheeses that aren’t the beauty and perfection that cotija is more than happy to bring to the table.

    So why is cotija the most superior of cheeses? Why does “the Parmesan of Mexico” (but so much better than Parm in our opinion!) have it going on?

    Cotija is a salty, crumbly, ridiculously tasty milk cow cheese name after the town Cotija in Mexico. It’s a classic south-of-the-border ingredient, beloved for its tangy zip and unique texture. It’s known as el queso de montaña, or mountain cheese, because its makers live and cheese it up high in the mountains. And that’s where it gets its flavor and color, too-the milk that makes cotija comes straight to us from cows that have been munching on the rich mountain grass that only grows during the short rainy season.

    It’s strongly flavored, great for grating, and found on so many Mexican grill dishes (as is proper). From salads to soups, tacos to tostadas, it’s all enhanced by cotija magic. Best of all, and maybe why the Pied Piper the stamina to keep chasing mice, cotija cheese is so much more than just great-tasting: It’s good for you, too.

    Like most dairy products, cotija a great source of the protein we need to build the tissue of our heart and other muscles and stay healthy. Just one-ounce serving gives you 7 grams of protein, or a whopping 14 percent of your daily recommended amount of protein. Even better, cotija has got plenty of bone-building calcium. And if you’re diabetic or on one of those low-carb diets, it’s important to note that cotija is also low in carbs. So get behind the Piper in line at your nearest Mexican grill to enjoy how cotija can pack a real punch to your tastebuds.

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    Source by Phillip Mullennax

    Views: 0

  • Social Entrepreneurship – Now is the Time

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    Social entrepreneurship is a major area of interest in many social and civic organizations and has a significant impact on many areas of society. During the past decade economic resources have become more difficult to acquire and society has continued to exhibit economic and cultural decline. Concurrently, communities are in need of initiatives that will enhance their financial viability and programs that will enhance the overall viability of the population.

    Social entrepreneurship initiatives are ventures that can serve as a method of increasing the social value of a community, organization or cause while enhancing the financial viability of a not-for-profit organization. With this being stated, social entrepreneurship has been defined in different ways by many different theorists. Gary McPherson, Executive Administrator of the Canada Centre for Social Entrepreneurship, states that social entrepreneurship involves various individuals working toward meeting social and economic goals simultaneously; while Bill Drayton, CEO of Ashoka, defines social entrepreneurship as a term coined to describe “individuals who combine the pragmatic and results oriented methods of a business entrepreneur with the goals of social reform.”

    A more basic definition of social entrepreneurship states that it is “the process of using entrepreneurial and business skills to create innovative approaches to social problems.” Therefore, it is a methodology that is presently being used to resolve community and societal concerns globally. Social entrepreneurship as an area of specialized entrepreneurship is not defined by the same titling in every culture. For example, in Latin America countries social entrepreneurship initiatives are referred to as “Micro Enterprise.” In India the same program would be identified as a “Social Mission.” Though termed differently in various regions, social entrepreneurship initiatives are being implemented to solve specific societal and community concerns by focusing on the needs and resource availability within specific geographic regions.

    Social Entrepreneurship in Education Throughout the United States, many top tertiary level academic institutions are enhancing their business programs by including a curriculum that caters to the study of social entrepreneurship. In 2003, the Center for Responsible Business was launched on the University of California Berkley Campus. This subsidiary of the Haas School of Business was implemented with the intent of training students to be more principled and socially responsible members of society through attending “the preeminent educational institution in area of Corporate Social Responsibility.” Stanford University also has established a Center for Social Innovation as a part of its graduate school of business. This center was founded with the mission to “build and strengthen the capacity of individuals and organizations to develop innovative solutions to social problems for a more just, sustainable and healthy world.”

    In 1993, Harvard Business School started its social enterprise program with its mission of “generating and sharing knowledge to help individuals and organizations to create social value in the not-for-profit, private and public sectors,” and the University of Miami has refocused its business school curriculum to include coursework in the areas of ethical-decision making, social entrepreneurship and community engagement with the primary focus being to expose students to various areas of civic engagement while concurrently teaching them leadership and team building skills.

    Tertiary level institutions, including Duke, which has established a Center for the Advancement of Social Entrepreneurship as part of its Fuqua School of Business, and Columbia University where the research initiative on social entrepreneurship is embedded in its school of business, have also made strides to enhance the study and education of those seeking to venture into areas of social entrepreneurship and social venture implementation. The Association to Advance Collegiate Schools of Business-International (AACSB – International) has identified over twenty-four tertiary level institutions that have included social entrepreneurship as a part of their business college and or business curriculums.

    With social entrepreneurship being perceived by many as a new way of stimulating social change, Idee Winfield believes that the implementation of community-focused service learning projects is the first step in exposing youth to the various attributes associated with social entrepreneurship. Through community involvement, youth will begin to visualize and experience the various social issues within their community and envision ways to solve these problems. Winfield states that social entrepreneurship should be promoted in primary and secondary education, and coursework should be adjusted to allow students to “see how abstract socially focused concepts can have real world applicability.” Jeffrey Soderborg, a member of the Kauffman Center for Entrepreneurial Leadership Clearinghouse on Entrepreneurship Education, is also an ardent proponent of social venture education who believes that social entrepreneurship would be more readily accepted if youth were exposed to information expounding the laurels of these initiatives during their primary and secondary academic years.

    As youth expand their horizons through the establishment of entrepreneurial efforts, knowledge and exposure to information about the process involved in the establishment of entrepreneurial business effectively plays a major role in the rate at which business entities are established. A study focusing on entrepreneurial interests among black youth ages 14 to 19 identified that 75% of the youth surveyed had interest in becoming entrepreneur. The study also found that these minority youth believed that more information about entrepreneurship should be presented through their schools. They also believed that entrepreneurs have a responsibility to reinvest in their community.

    Corporate Social Responsibility

    Personal values often serve as the justification for entrepreneurs to focus organizational efforts on socially focused ventures. The organizational decision to forgo pursuing financial gain with the intent of using the corporations’ profit resources to enhance a community is often referred to corporate social entrepreneurship. Corporate Social Entrepreneur (CSE) is a term used to describe corporate initiatives whose primary focus is to enhance a social concern and whose secondary focus is financial gain. The corporate social entrepreneur differs from the financial profit seeking entrepreneur in the area of decisions made that affect the community and environment in which their organization functions. Research identified that in corporate social entrepreneurship business acumen serves as a factor in the success or failure of social venture initiative implementation. Research identifies that success factors associated with the implementation of social responsibility initiatives were linked to whether the entrepreneur exhibits behavior that is moral, amoral or immoral.

    The amoral entrepreneur would pursue initiatives only if they were deemed acceptable by the organization as a whole. The immoral entrepreneur implements initiatives based on what can be potentially gained for self as well as for the stakeholders, while the moral entrepreneur would pursue social responsibility initiatives based on what was in the best interest of the organization. Individuals identified as corporate social entrepreneurs are individuals who are more active in community activities and are actively involved in social responsibility efforts. Corporate social entrepreneurs also are more likely to implement social responsibility initiatives based on an organization’s long term objectives.

    While many corporations are looking for ways to increase their social responsibility efforts, in some regions corporate responsibility efforts are not progressing. A policy paper, “Corporate Social Responsibility in Latin America and the Caribbean,” documented that corporate social responsibility activity in this region has “stalled.” The reason for stagnation in this region is “minimal government involvement” and the lack of “private sector involvement.” It was also identified that initiatives to implement programs focusing on social responsibility are often initiated outside of the market, and then subsequently not embraced by stakeholders who reside within this geographic region.

    Corporations are continually looking for ways to increase corporate advantage through their social responsibility efforts. While proponents of corporate social responsibility believe that corporations are obligated morally to engage in efforts to enhance social, community and environmental concerns, many stakeholders believe that social involvement should only be initiated if the efforts are going to strengthen the organization’s image, brand, moral or stock value. With this in mind, corporations have separated social issues into specific categories.

    These categories are social concerns that are general, social concerns that are value chain based and concerns that focus on social dimensions of competitive contrast. Generic social issues are identified as social concerns that do not directly affect the company’s operation and do not have an effect on a company’s competitive advantage. Corporations are least likely to get involved or invest in projects that focus in these areas because they will not receive a high value of return on their involvement. Value Chain Social Impact issues can significantly affect a company’s operation and can have an impact on the way a company conducts business. Corporations are more likely to be involved in value chain concerns, but only after conducting due diligence studies to ensure that a return on investment will be achieved over time.

    Social issues that affect a company’s financial profitability or serve to enhance or increase a company’s competitive edge are likely to be areas that a company will invest in because of the direct impact that these initiatives will have on the company’s overall viability and stability. An example of a social dimension projects is General Electric’s investment in under-performing high schools throughout the country. General Electric believes that through investing financial and professional resources in under-performing high schools in areas where they have substantial financial investment, they are investing in enhancing a community, as well as directly increasing their future employment prospects.

    Whole Foods Market is an organization that has taken control of its social value position through purchasing products from local farmers. Also, Whole Foods maintains strict controls over all of the products produced and sold in all of its locations. They even have extended their social and ecological efforts through offsetting the use of in-store electricity with the installation of wind conversion generators, converting their trucks to operate on bio-fuel and trucking spoiled produce to regionally located compost sites. Though the investments in these technologies may be costly at the onset, the long term financial, civic and market exposure benefits far exceed any initial costs incurred.

    In the area of corporate philanthropy many corporations are at a loss. They continue to be involved in the conflict between philanthropic giving and investor requests for increased profits. For this reason many corporations engage in context-giving programs. Context-giving programs are programs that are defined as allotting resources to specific projects that will enhance the community while simultaneously enhancing the corporation.

    Examples of context-giving initiatives include the Cisco System Networking Academy, which trains computer network administrators and provides job opportunities to those who complete the program; the DreamWorks SKG film production program that trains low-income individuals in occupations that are needed in the film and entertainment industry; and American Express Travel and Tourism Academy which trains high school youth for careers in the hospitality and tourism industry. Corporations that invest in corporate-giving social venture programs are concurrently gaining positive return on their social investment, improving the economic climate of the communities where they are located and gaining positive exposure for their organizations.

    At times social ventures do not have the intended impact on the community. A study focusing on the impact of community focused business ventures found that businesses started with the intent of enhancing a community often lose focus by becoming focused on profitability and competition. Competition and self-focused motivators were identified to be factors that played an additional role in the impact and economic role that entrepreneurial ventures have in community settings.

    While many foundations, trusts and philanthropic organizations, accumulate and distribute resources with the intent of providing services to enhance specific community or social causes, many of these organizations are looking for ways to gain public exposure for their efforts. Organizations also attempt to leverage their gifting efforts through seeking not-for-profit organizations that are willing match the funding received. The success of funded programs is evaluated through performance outcomes and indicators, and through promoting the organization’s work through success stories provided by program clients. These methods are viable ways for funding agencies to acquire value and exposure through their philanthropic efforts and simultaneously continue their efforts to enhance the communities in which they invest.

    With the social philanthropic efforts of Warren Buffet and Bill Gates gaining a high degree of attention, and many leaders engaging in activities to promote social advocacy, corporations are seeking ways to also gain exposure with social entrepreneurship. Social entrepreneurship from the corporate perspective can be defined as corporate social initiatives used by a corporate entity as vehicle to show support for social causes. In recent years, many Fortune 500 companies have implemented social ventures with the intent of enhancing their corporate image through providing funding for various social causes.

    McDonald’s is one such company that has funded social causes for many years. McDonald’s primary social venture is the Ronald McDonald House Charities. The Ronald McDonald House provides lodging for the families of adolescents, ranging in age from birth to 18, who are receiving critical care for illness in communities that are away from their community of residence. The Ronald McDonald House allows families to reside in these temporary living facilities throughout the child’s period of treatment at no charge.

    The Federal Express Corporation also funds programs focused on the implementation of socially responsible programs. FedEx is a supporter of St. Jude’s Children’s Hospital and has been acknowledged by Reader’s Digest as one of “Americas Best Charity Minded Corporation.” Federal Express has also been recognized for providing funding for numerous community and civic organizations, including March of Dimes, Heart to Heart organization, an organization that focuses on delivering food and health resources globally, the United Way and the National Civil Rights Museum. These are just a few of the charitable initiatives that allow Federal Express to present itself as a socially conscious organization.

    Virgin Mobile has partnered with Youth Noise, a not-for-profit organization that brings youth together for networking and brainstorming opportunities, and Stand Up for Kids, the largest all volunteer not-for-profit organizations in the United States, to implement an initiative to expand its corporate social responsibility activities. The project involves recording artists donating ring tones to Virgin Mobile and through partnership agreements, 5% of the proceeds received through ring tone sales are donated to various “Virgin Mobile Charity Partners.” This initiative, established in June 2006, is being positioned to raise over $250,000 annually.

    For social ventures to gain global acceptance, corporations need to become involved in ventures that allow employees and consumers to see the social, community and external benefit of these ventures. This process is identified in countries south of the United States, where the concept of social responsibility is one that has been embraced by many but implemented by few. Many government organizations expect non-government, or private organizations to take responsibility for ensuring the stability and longevity of the resources throughout this region while the private sector is looking toward government agencies for intervention.

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    Source by Paul Van Putten

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  • 6 Tips to Consider When Seeking Rehab for Drug Addiction

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    For most people, drug addiction is a big problem. You feel as if your life is getting out of your control, and you can’t get it back on track. But you can get help to deal with the problem. And with proper treatment, you can recover before long. There are many treatment methods but we suggest that you opt for a drug rehab program. Before you decide on a program, you may want to follow the tips given below.

    1. Find a The Right Program

    The majority of rehab programs are focused on a certain drug category like sedatives or opioids. For effective treatment, you may want to ensure that you join a customized program.

    2. Consider Detoxification Therapy

    Based on the drug you are addicted to, you may have withdrawal symptoms as soon as you stop taking the drug. It happens when your body balances out the negative effects of the drug. You may experience these symptoms for a few hours or weeks. Once you show withdrawal symptoms, you may want to opt for detoxification. This process involves reducing the amount of drug you take or substituting it with another safer drug for a while.

    3. The Costs of Treatment

    Most insurance providers offer a minimum of partial coverage for the rehabilitation treatment. In addition, some employers also offer treatments methods for psychological conditions including drug addictions. So, you may want to find out more about your options so you can cover the cost without spending an arm and a leg.

    4. Treatment Options

    The majority of drug rehab centers offer a combo of different treatment methods rather than focus on just one type of treatment. They come up with a treatment plan that may best fit your needs. Often, the treatment plan involves two treatments: behavioral therapy and medication therapy.

    5. The Treatment Period

    According to some people, the treatment won’t take more than a month for complete recovery. However, the treatment may take a long longer before you get fully recovered. According to NIDA, the complete recovery may take up to 90 days. Therefore, the treatment plan should be given some time. You may have to bear patience.

    6. The first stage

    Lastly, you may want to keep in mind that addiction recovery is a kind of lifelong process. And the first stage of this process is rehabilitation. So, you may not want to expect your addiction to be fully cured at the end of the treatment program.

    Instead, you should go to the treatment center with a mindset that the addiction will go away gradually. And during this time, you will be able to find out how you can live a life that is free of addition and much more productive. Once the treatment is completed, you can go back to your normal life with the help of the skills and knowledge you gained during the treatment at the rehab center.

    So, if you have been thinking of considering an addiction treatment center for your drug addiction, we suggest that you follow the tips given in this article.

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    Source by Shalini Madhav

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