Tag: Complaints

  • Successfully Resolve Customer Service Problems to Retain Customer Loyalty

    Successfully Resolve Customer Service Problems to Retain Customer Loyalty

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    It seems that as our technology improves, the business/customer relationship is declining. With online technical and sales support, the personal side of customer relations is not as prevalent. There is no longer any loyalty to a business and its products and services. This trend can cause a significant decrease in sales. One way to counteract this trend is to resolve customer service problems successfully and efficiently in order to retain customer loyalty.

    The following list outlines simple but effective methods of successfully resolving customer service problems:

    Create a Customer Complaint Department: The best way to deal with customer complaints effectively and efficiently is to have experts who are able to manage irate customers with their problems

    Be Polite and Courteous: If a customer walks into a business or calls, it is important that the customer service representative takes the time to show that they care and are willing to listen and help. Empathize with the customer’s problem. An angry customer will calm down if they feel they are valued and respected. Be positive.

    Record the Problem: Writing the complaint down and the actions that will be taken helps avoid any misunderstandings. It also shows the customer that the matter is important to the business.

    Provide Solutions or Methods of Resolving the Problem: Don’t list business policies and practices. This will only infuriate the customer. Work with the customer to come up with a solution that will satisfy the customer. If possible, don’t pass the problem off to another representative or transfer the call to someone else. If you do, make sure the new representative has all of the pertinent information so the customer does not have to repeat himself.

    Empathize, Don’t Apologize: A direct apology will assign blame to the company. It is better to empathize using such phrases as: ‘I am sorry you have had such a difficult time with our product.’ It will show that you care about the customer’s situation. Try to understand the customer’s feelings and point of view. Understanding will go a long way in satisfying the customer.

    Keep Your Promises: Make sure that you don’t make promises that you can’t keep. It will reflect badly on the company and make you look incompetent. The customer will also appreciate reliable service.

    Produce Positive Results: Always follow through with your plan to resolve the problem. Bad or poor quality service will cause you to lose customers. The key to maintaining customers is to always follow through with your promise.

    Offer loyalty Incentives: If the problem cannot be adequately resolved, offer a customer an incentive so they will continue being a loyal customer. This can include giving them a replacement product or service along with a gift or discount on their next purchase. Everyone loves free things. It will make the customer feel appreciated.

    Think of customer complaints as lessons for improving customer care. The solution to great customer service is being able to identify the type of customer you are dealing with. To reap the rewards of customer loyalty, the customer needs to be put first when there is a problem. Showing the customer you care and are willing to resolve the problem efficiently and effectively will go a long way in retaining customer loyalty. Customer loyalty cannot be established immediately, but the investment is well worth it. A happy and satisfied customer is essential to achieving a successful and long term business.

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    Source by Amy Nutt

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  • Dealing With Customer Complaints – B.L.A.S.T

    Dealing With Customer Complaints – B.L.A.S.T

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    In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains… and the battle begins!

    Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints. The acronym stands for:

    Believe

    Listen

    Apologize

    Satisfy

    Thank

    How does your company deal with customer complaints? The easiest way to find out is to pick up the phone and play the role of the complaining customer. What happened? If you were an irritated customer, would you return? Using the B.L.A.S.T guidelines, allows you to create a standardized method for dealing with your complainers and turning them into loyal customers.

    Believe

    This is the cornerstone of handling a customer complaint. Yes, the customer may be lying and be incorrect about their situation. It is important to understand that your customer believes that your establishment has wronged them.

    Listen

    Stop and listen to your customer’s complaint. I’m not certain whether it’s natural instinct or just plain stubbornness. As soon as a customer starts to complain, we start to think of how we will respond to the accusation before we are done listening, and too often the case, already have the response ready to fight back. Take a second, relax, and listen. On occasion a complaining customer will be rude, angry, and use vulgar language, stay the course and remain calm and level headed.

    When the customer is done venting; in a calm, non-judgmental tone, repeat their problem. An example I used in my KFC for a mispacked order:

    “What I hear you saying is that, you came in ordered and paid for 10 Pieces of chicken and when you got home, you only received 8, is that correct?”

    By repeating the problem at hand, you’ve demonstrated your ability to the customer that you heard and understood their problem.

    Listen and clarify. Never defend or justify. The customer doesn’t care if you were shorthanded or if you’re having a bad day, they only care that they get taken care of. No excuses, just solutions.

    Apologize

    Always apologize even if you did nothing wrong. From your customers’ perspective, they have a legitimate complaint, and they expect an apology. It could be as simple as “I’m sorry we’ve inconvenienced you.” or “I’m sorry I know how frustrating it is to buy dinner for my family, only not to have everything there when I get home” A sincere apology will usually diffuse a lot of frustration that the customer has. There is an exception to this rule though, if a customer calls with a critical complaint, such as food poisoning, don’t apologize, it may be construed as an acceptance of guilt, instead refer to your company’s procedures for such events.

    Satisfy

    Make it right. Ask the customer “What can I do to make this right for you”? Be the judge of what is fair of course, but allow them the opportunity to feel empowered over the situation. Many times they may ask for the problem be taken care of on their next visit or maybe that you talk to the person who made the mistake and correct them. We used a great system of sending out a personalized postcard apologizing for the mistake, it was a couple of handwritten sentences (yes, many times with spelling mistakes from my team members), but it was personal and always well received. We always gave them the unexpected as well, maybe a free dessert or an extra side dish just to show that we cared about them.

    Thank

    At the beginning, at the end, in the middle; it doesn’t matter, thank the customer for calling and complaining.

    Why? With the simple act of complaining, your customer is telling you “I care about your business and your success”. They are giving you the opportunity to fix the problem and invite them back so they can give you more of their money. Puts a different spin on it doesn’t it? Thank them for giving you that second chance, for letting you know that something in your restaurant didn’t work like it normally does, for giving you the chance to make it right, and for the opportunity not to damage your reputation!

    Reputation? I had to throw that one in. You work hard, day in day out, trying the best to make your business the best, and yet one unhappy customer can take it away from you. A happy customer will tell two or three friends about a good experience, but an unhappy customer will tell at least ten friends about their experience and it always multiplies through word of mouth. Case in point, when I moved cross country to my new hometown, I was at a Chamber of Commerce event and being the new person in the group, I introduced myself and what we did. No sooner than five minutes passed did I get a list of 10 restaurants in my area that in their opinion were in “need of my services”. Only one person gave me a good restaurant. I didn’t ask, I was told. To this day I still haven’t been to those restaurants as a customer, why do I want to give them my hard earned money, when they made my new friends unhappy? It may not be a rational thought, but it is human nature.

    Will some people take advantage of your kindness? Of course, a rule of thumb I used in my restaurant was:

    First time shame on me,

    Second time shame on me, but I’m watching you,

    Third time… Shame on you and I will make the decision on how I will deal with you as a customer.

    Keep track of who calls to complain, names, phone numbers for follow up, addresses for your postcards. Using a binder and tracking your complaints, you will be able to detect and deter those that would take advantage of your new complaint procedures.

    Adding B.L.A.S.T to your expanding toolbox of customer service tools will help you in dealing with customer complaints and turn them around so they can tell their friends what great service you have!

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    Source by Albert Barneto

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  • Trader faces stern action for selling eggs at RM1 each

    Trader faces stern action for selling eggs at RM1 each

    Trader faces stern action for selling eggs at RM1 each 1

    IPOH: A trader here is facing stern action for selling eggs at RM1 each at his business premises during the Movement Control Order (MCO).

    Perak Domestic Trade and Consumerism Ministry director Saifullizan Kamarul Zaman said a team of five enforcement officers conducted a check on the premises on Thursday after receiving complaints regarding the matter on the same day.

    “There was a sign showing the price of eggs was RM1 each without stating the eggs’ grades and a total of 114 eggs were on display,” he said in a statement yesterday.

    He said they issued a notice under Section 21 of the Price Control Act and Anti-Profiteering Act 2011 to the trader to provide information on the sale price of eggs at his premises before April 16 and added that action could be taken for failure to do so.

    He said the trader could also be investigated under Section 12 (1) of the Consumer Protection Act 1999 for misleading the public by not stating the eggs’ grades.

    He warned that stern action would be taken against traders taking advantage of the current situation by raising the prices of goods and advised the public to report any price hike or supply issues. — Bernama

    Trader faces stern action for selling eggs at RM1 each
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  • Assuaging Plight Of The Poor In This Perilous Time By Okechukwu Nwanguma

    Assuaging Plight Of The Poor In This Perilous Time By Okechukwu Nwanguma

    Assuaging Plight Of The Poor In This Perilous Time By Okechukwu Nwanguma 2

    Assuaging Plight Of The Poor In This Perilous Time By Okechukwu Nwanguma 3


    Rule of Law and Accountability Advocacy Centre has been monitoring and receiving information on public compliance with the Federal Government ordered lockdown in Abuja, Lagos and Ogun states, which contain measures to contain the ravaging Covid-19 pandemic.

    Our monitoring of the compliance with the lockdown and stay-at-home orders in Lagos, Abuja and few other states indicate that most people are finding it difficult to effectively comply for various reasons. 

    First, there are those, who still don’t believe that Covid-19 is a real life-threatening pandemic and that precautionary measures such as social distancing, personal hygiene and other outlined measures can prevent its infection and spread. 

    In fact some have been made to believe that the lockdown is a deception by government to achieve other ulterior motives. Those, who promote this narrative are mainly the apocalyptic Pentecostal ‘Men of God’, who push arguments linking Covid-19 to 5G mobile technology, which they argue is a part of the biblically ordained designs of the Anti-Christ.

    Second, some Nigerians are simply lawless or lack discipline, just like when passengers are asked to switch off their phones prior to flight take off and you still find some people, seemingly ladies and gentlemen, fiddling with their phones.

    To illustrate, a relative of mine called me yesterday to complain that he was arrested by the police somewhere in Lagos when he drove out to buy pap for his baby. I asked him whether he knew about the lockdown order and whether there was nowhere around his neighbourhood he could walk down to buy the pap. He said ‘but other vehicles are on the road’. I told him that he had broken the law as much as those other people. Everybody may not be arrested at once.

    He wanted me to talk to the police officers, who arrested him and ordered him to drive to their station. I asked him what he wanted me to tell them.

    Third, and most significantly, there are yet others, who are forced out of their homes by want and hunger. They can’t stand the site of their tender children crying for hunger.

    As I said elsewhere, majority of the population fall within the poor and vulnerable category. Usually, many feed themselves and their dependents on their daily earnings. They live from hand to mouth.

    Under the prevailing difficult and uncertain situation, many families and individuals are already suffering and starving, just one week into the lockdown, with one more week left to go, with the probability of an extension.

    The Federal Government’s Social Intervention Policy, the so-called conditional cash transfer is not yet addressing mass poverty, deprivation and hunger. The billions, which government announced that it has released and made available for conditional cash transfer to the poor and vulnerable in communities are not reaching the targets. There are still cries of woe and anguish in most communities.

    We have seen videos of caricature of the ‘social intervention’, of food items shared to some communities. In one video, we saw a street in Lagos of over 30 families, who said they were given two loaves of bread and few cups of rice and garri and few condiments (tomato paste sachets) to share. And we see members of the community lamenting and asking how a whole street of over 30 families could be given such quantity of food items not enough to serve one family for two days to share!

    Corruption has become our national culture. A seemingly intractable challenge to our progress and development. Most of our politicians and public office holders are unscrupulously avaricious.

    Given our past experiences where public funds meant for and released to assuage the sufferings of poor and vulnerable communities were  either unconscionably used to ‘cut grasses’ or inexplicably got ‘swallowed by snakes’, we call for transparent and community-based approaches to the management and disbursement of social intervention funds.

    Considering complaints by many local communities about not benefiting from the released billions of naira announced and meant to alleviate poverty and hardship, especially during this difficult and uncertain period, we call for a transparent and effective investigation of the management of the funds so far allocated. Efforts must be put in place to ensure that the funds are not diverted as usual.

    Independent community committees must receive these funds and be charged with identifying those in their midst, who qualify to benefit.

    The management of the funds should be monitored by a multi-stakeholder committee including government and community representatives as well as credible media and civil society representatives.

    Government must put effective measures in place to check corrupt public officials, who want to steal or divert funds meant to relieve the sufferings of the poor and vulnerable people in this perilous times.

    This is the only way to help the people comply with the law and stay at home for now!

    Finally, since government has been announcing huge numbers of beneficiaries of cash transfer program running into millions and claiming to have paid billions, can the government make the system transparent by publishing the names and addresses of the beneficiaries on an electronic portal so that Nigerians can do the verification?

    Okechukwu Nwanguma is the Executive Director of Rule of Law and Accountability Advocacy Centre

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    Assuaging Plight Of The Poor In This Perilous Time By Okechukwu Nwanguma
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  • Woman Suffrage

    Woman Suffrage

    31. The Crowning Victory

    It is my honest hope that nothing I’ve right here exhibited can be mistaken by the the Aristocracy and gentry for ethical indignation. No such feeling, in fact, is in my coronary heart. Moral judgments, as outdated Friedrich used to say, are international to my nature. Setting apart the huge herd which exhibits no definable character in any respect, it appears to me that the minority distinguished by what is often thought to be an extra of sin could be very far more admirable than the minority distinguished by an extra of advantage. My expertise of the world has taught me that the typical wine-bibber is a much better fellow than the typical prohibitionist, and that the typical rogue is healthier firm than the typical poor drudge, and that the worst white, slave dealer of my acquaintance is a decenter man than the very best vice crusader. In the identical manner I’m satisfied that the typical lady, no matter her deficiencies, is tremendously superior to the typical man. The very ease with which she defies and swindles him in a number of capital conditions of life is the clearest of proofs of her normal superiority. She didn’t receive her current excessive immunities as a present from the gods, however solely after a protracted and sometimes bitter combat, and in that combat she exhibited forensic and tactical skills of a really admirable order. There was no weak point of man that she didn’t penetrate and make the most of. There was no trick that she didn’t put to efficient use. There was no system so daring and inordinate that it daunted her.

    The newest and biggest fruit of this female expertise for fight is the extension of the suffrage, now common within the Protestant international locations, and even advancing in these of the Greek and Latin rites. This fruit was garnered, not by an assault en masse, however by a mere foray. I imagine that almost all of ladies, for causes that I shall presently expose, weren’t anticipating the extension, and regard it as of small worth at the moment. They know that they will get what they need with out going to the precise polls for it; furthermore, they’re out of sympathy with many of the brummagem reforms advocated by the skilled suffragists, female and male. The mere assertion of the present suffragist platform, with its lengthy listing of quack sure-cures for all of the sorrows of the world, is sufficient to make them smile sadly. In specific, they’re sceptical of all reforms that rely on the mass motion of immense numbers of voters, massive sections of whom are wholly devoid of sense. A standard lady, certainly, no extra believes in democracy within the nation than she believes in democracy at her personal fireplace; she is aware of that there should be a category to order and a category to obey, and that the 2 can by no means coalesce. Nor is she vulnerable to the inventory sentimentalities upon which the entire democratic course of is predicated. This was proven very dramatically within the United States on the nationwide election of 1920, during which the late Woodrow Wilson was introduced all the way down to colossal and ignominious defeat—the primary normal election during which all American ladies might vote. All the sentimentality of the state of affairs was on the facet of Wilson, and but absolutely three-fourths of the newly-enfranchised ladies voters voted in opposition to him. He is, regardless of his skills for deception, a poor well-liked psychologist, and so he made a clumsy effort to fetch the women by tear-squeezing: each connoisseur will keep in mind his bathos about breaking the center of the world. Well, only a few ladies imagine in damaged hearts, and the trigger isn’t far to hunt: virtually each lady above the age of twenty-five has a damaged coronary heart. That is to say, she has been vastly upset, both by failing to nab some fairly fellow that her coronary heart was set on, or, worse, by truly nabbing him, after which discovering him to be a bounder or an imbecile, or each. Thus strolling the world with damaged hearts, ladies know that the harm isn’t critical. When he pulled out the Vox angelica cease and commenced sobbing and snuffling and blowing his nostril tragically, the discovered physician merely drove all the ladies voters into the arms of the Hon. Warren Gamaliel Harding, who was too silly to invent any points in any respect, however merely took detrimental benefit of the mistrust aroused by his opponent.

    Once the ladies of Christendom grow to be comfortable in using the poll, and eliminate the preposterous harridans who obtained it for them and who now search to inform them what to do with it, they’ll proceed to a scotching of lots of the sentimentalities which at the moment corrupt politics. For one factor, I imagine that they’ll provoke measures in opposition to democracy—the worst evil of the present-day world. When they arrive to the matter, they’ll actually not ordain the extension of the suffrage to youngsters, criminals and the insane briefly, to these ever extra inflammable and knavish than the male hinds who’ve loved it for therefore lengthy; they’ll attempt to result in its restriction, little by little, to the small minority that’s clever, agnostic and self-possessed—say six ladies to at least one man. Thus, out of their larger intuition for actuality, they’ll make democracy protected for a democracy.

    The curse of man, and the reason for almost all his woes, is his stupendous capability for believing the unbelievable. He is endlessly embracing delusions, and every new one is worse than all which have gone earlier than. But the place is the delusion that ladies cherish—I imply habitually, firmly, passionately? Who will draw up an inventory of propositions, held and maintained by them in sober earnest, which are clearly not true? (I allude right here, in fact, to real ladies, to not suffragettes and different such pseudo-males). As for me, I mustn’t prefer to undertake such an inventory. I do know of nothing, the truth is, that correctly belongs to it. Women, as a category, imagine in not one of the ludicrous rights, duties and pious obligations that males are endlessly gabbling about. Their superior intelligence is on no account extra eloquently demonstrated than by their ironical view of all such phantasmagoria. Their recurring angle towards males is considered one of aloof disdain, and their recurring angle towards what males imagine in, and get into sweats about, and bellow for, is considerably the identical. It takes twice as lengthy to transform a physique of ladies to some new fallacy because it takes to transform a physique of males, and even then they halt, hesitate and are filled with mordant criticisms. The ladies of Colorado had been voting for 21 years earlier than they succumbed to prohibition sufficiently to permit the person voters of the state to undertake it; their very own majority voice was in opposition to it to the top. During the interval the boys voters of a dozen non-suffrage American states had gone shrieking to the mourners’ bench. In California, enfranchised in 1911, the ladies rejected the dry revelation in 1914. National prohibition was adopted throughout the struggle with out their votes—they didn’t get the franchise all through the nation till it was within the Constitution—and it’s with out their assist at the moment. The American man, regardless of his status for lawlessness, is definitely very a lot afraid of the police, and in all of the areas the place prohibition is now truly enforced he makes excuses for his poltroonish acceptance of it by arguing that it’ll do him good in the long term, or that he must sacrifice his personal needs to the widespread weal. But it’s virtually unattainable to search out an American lady of any tradition who’s in favour of it. One and all, they’re against the turmoil and corruption that it entails, and resentful of the invasion of liberty underlying it. Being realists, they haven’t any perception in any program which proposes to remedy the pure swinishness of males by laws. Every regular lady believes, and fairly precisely, that the typical man could be very very like her husband, John, and he or she is aware of very properly that John is a weak, foolish and knavish fellow, and that any effort to transform him into an archangel in a single day is certain to come back to grief. As for her view of the typical creature of her personal intercourse, it’s marked by a cynicism so penetrating and so damaging {that a} clear assertion of it might shock past endurance.

    32. The Woman Voter

    Thus there’s not the slightest likelihood that the enfranchised ladies of Protestantdom, as soon as they grow to be comfortable in using the poll, will give any heed to the ex-suffragettes who now presume to guide and instruct them in politics. Years in the past I predicted that these suffragettes, tried out by victory, would grow to be idiots. They are actually onerous at work proving it. Half of them dedicate themselves to advocating reforms, mainly of a sexual character, so totally preposterous that even male politicians and newspaper editors snort at them; the opposite half succumb absurdly to the blandishments of the old-time male politicians, and so enroll themselves within the nice political events. A lady who joins considered one of these events merely turns into an imitation man, which is to say, a donkey. Thereafter she is nothing however an obscure cog in an historical and creaking machine, the only intelligible function of which is to keep up a horde of scoundrels in public workplace. Her vote is immediately set off by the vote of some sister who joins the opposite camorra. Parenthetically, I could add that all the girls to take to this political immolation appear to me to be frightfully plain. I do know these of England, Germany and Scandinavia solely by their portraits within the illustrated papers, however these of the United States I’ve studied at shut vary at numerous massive political gatherings, together with the 2 nationwide conventions first following the extension of the suffrage. I’m certainly no fastidious fellow—the truth is, I choose a sure melancholy decay in ladies to the loud, circus-wagon brilliance of youth—however I provide you with my phrase that there have been not 5 ladies at both nationwide conference who might have embraced me in digital camera with out first giving me chloral. Some of the chief stateswomen on present, the truth is, had been so downright hideous that I felt faint each time I had to have a look at them.

    The reform-monging suffragists appear to be equally devoid of the extra caressing items. They could also be full of altruistic ardour, however they actually have dangerous complexions, and never a lot of them know costume their hair. Nine-tenths of them advocate reforms aimed on the alleged lubricity of the male-the single normal, medical certificates for bridegrooms, birth-control, and so forth. The motive right here, I imagine, is mere rage and jealousy. The lady who isn’t pursued units up the doctrine that pursuit is offensive to her intercourse, and needs to make it a felony. No genuinely engaging lady has any such want. She likes masculine admiration, nevertheless violently expressed, and is kind of capable of maintain herself. More, she is properly conscious that only a few males are daring sufficient to supply it and not using a plain invitation, and this consciousness makes her extraordinarily cynical of all ladies who complain of being harassed, beset, storied, and seduced. All the extra clever ladies that I do know, certainly, are unanimously of the opinion that no woman in her proper senses has ever been truly seduced for the reason that world started; at any time when they hear of a case, they sympathize with the person. Yet extra, the traditional lady of vigorous charms, roving about amongst males, all the time tries to attract the admiration of those that have beforehand admired elsewhere; she prefers the skilled to the novice, and estimates her talent by the attractiveness of the huntresses who’ve hitherto stalked it. The iron-faced suffragist propagandist, if she will get a person in any respect, should get one wholly with out sentimental expertise. If he has any, her crude manoeuvres make him snort and he’s repelled by her lack of pulchritude and amiability. All such suffragists (save a couple of miraculous beauties) marry ninth-rate males after they marry in any respect. They need to put up with the kind of castoffs who’re virtually able to fall in love with girl physicists, embryologists, and embalmers.

    Fortunately for the human race, the campaigns of those indignant viragoes will come to naught. Men will carry on pursuing ladies till hell freezes over, and ladies will hold luring them on. If the latter enterprise had been deserted, the truth is, the entire recreation of affection would play out, for not many males take any discover of ladies spontaneously. Nine males out of ten can be fairly glad, I imagine, if there have been no ladies on the planet, as soon as they’d grown accustomed to the quiet. Practically all males are their happiest when they’re engaged upon actions—for instance, consuming, playing, looking, enterprise, journey—to which ladies usually are not ordinarily admitted. It is ladies who seduce them from such celibate doings. The hare postures and gyrates in entrance of the hound. The strategy to put an finish to the gaudy crimes that the suffragist alarmists speak about is to shave the heads of all the gorgeous ladies on the planet, and pluck out their eyebrows, and pull their enamel, and put them in khaki, and forbid them to wriggle on dance-floors, or to put on scents, or to make use of lip-sticks, or to roll their eyes. Reform, as ordinary, errors the fish for the fly.

    33. A Glance Into the Future

    The current public prosperity of the ex-suffragettes is mainly as a consequence of the truth that the old-time male politicians, being naturally very silly, mistake them for spokesmen for the entire physique of ladies, and so present them politeness. But quickly or late—and possibly disconcertingly quickly—the good mass of smart and agnostic ladies will flip upon them and depose them, and thereafter the girl vote can be now not on the disposal of bogus Great Thinkers and messiahs. If the suffragettes proceed to fill the newspapers with nonsense, as soon as that change has been effected, will probably be solely as a minority sect of tolerated idiots, just like the Swedenborgians, Christian Scientists, Seventh Day Adventists and different such fanatics of at the moment. This was the historical past of the extension of the suffrage in all the American states that made it earlier than the nationwide enfranchisement of ladies and will probably be repeated within the nation at massive, and in Great Britain and on the Continent. Women usually are not taken in by quackery as readily as males are; the hardness of their shell of logic makes it troublesome to penetrate to their feelings. For one lady who testifies publicly that she has been cured of most cancers by some swindling patent drugs, there are no less than twenty masculine witnesses. Even such frauds because the favorite American elixir, Lydia Pinkham’s Vegetable Compound, that are ostensibly treatments for particularly female ills, anatomically unattainable within the male, are mainly swallowed, so an clever druggist tells me, by males.

    My personal perception, based mostly on elaborate inquiries and lengthy meditation, is that the grant of the poll to ladies marks the hid however none the much less actual starting of an enchancment in our politics, and, in the long run, in our complete idea of presidency. As issues stand, an clever grappling with a few of the capital issues of the commonwealth is nearly unattainable. A politician usually prospers underneath democracy, not in proportion as his rules are sound and his honour incorruptible, however in proportion as she excels within the manufacture of sonorous phrases, and the invention of imaginary perils and imaginary defences in opposition to them. Our politics thus degenerates right into a mere pursuit of hobgoblins; the male voter, a coward in addition to an ass, is endlessly taking fright at a brand new one and electing some mountebank to put it. For 100 years previous the folks of the United States, probably the most horrible current democratic state, have scarcely had a political marketing campaign that was not based mostly upon some preposterous concern—first of slavery after which of the manumitted slave, first of capitalism after which of communism, first of the outdated after which of the novel. It is a peculiarity of ladies that they don’t seem to be simply set off by such alarms, that they don’t fall readily into such facile tumults and phobias. What begins a male assembly to snuffling and trembling most violently is exactly the factor that may trigger a feminine assembly to smell. What we’d like, to beat back mobocracy and safeguard a civilized type of authorities, is extra of this sniffing. What we’d like—and in the long run it should come—is a sniff so highly effective that it’ll name a halt upon the navigation of the ship from the forecastle, and put a reliable employees on the bridge, and lay a course that’s describable in intelligible phrases.

    The officers nominated by the male citizens in fashionable democracies earlier than the extension of the suffrage had been normally chosen, not for his or her competence however for his or her mere expertise for idiocy; they mirrored precisely the male weak point for no matter is rhetorical and mawkish and feeble and unfaithful. Consider, for instance, what occurred in a salient case. Every 4 years the male voters of the United States selected from amongst themselves one who was put ahead as the person most match, of all resident males, to be the primary citizen of the commonwealth. He was chosen after interminable dialogue; his {qualifications} had been totally canvassed; very massive powers and dignities had been put into his arms. Well, what did we generally discover after we examined this gentleman? We discovered, not a profound thinker, not a frontrunner of sound opinion, not a person of notable sense, however merely a wholesaler of notions so childish that they need to wants disgust a sentient suckling—briefly, a spouting geyser of fallacies and sentimentalities, a cataract of unsupported assumptions and hole moralizings, a tedious phrase-merchant and platitudinarian, a fellow whose noblest flights of thought had been flattered after they had been known as understandable—particularly, a Wilson, a Taft, a Roosevelt, or a Harding.

    This was the male champion. I don’t enterprise upon the cruelty of evaluating his bombastic flummeries to the clear reasoning of a lady of like fame and place; all I ask of you is that you simply weigh them, for sense, for shrewdness, for clever grasp of obscure relations, for mental honesty and braveness, with the concepts of the typical midwife.

    34. The Suffragette

    I’ve spoken with some disdain of the suffragette. What is the matter along with her, essentially, is straightforward: she is a lady who has stupidly carried her envy of sure of the superficial privileges of males to such a degree that it takes on the character of an obsession, and makes her blind to their worthless and sometimes mainly imaginary character. In specific, she centres this frenzy of hers upon one particular privilege, to wit, the alleged privilege of promiscuity in amour, the trendy droit du seigneur. Read the books of the chief girl Savonarolas, and you can find working by means of them an hysterical denunciation of what’s known as the double normal of morality; there’s, certainly, a complete literature devoted completely to it. The existence of this double normal appears to drive the poor ladies half frantic. They bellow raucously for its abrogation, and demand that the frivolous male be visited with much more idiotic penalties than these which now go to the aberrant feminine; some even advocate gravely his mutilation by surgical procedure, that he could also be pressured into rectitude by a bodily incapacity for sin.

    All this, in fact, is hocus-pocus, and the considered usually are not deceived by it for an immediate. What these virtuous bel dames truly want of their hearts isn’t that the male be decreased to chemical purity, however that the franchise of dalliance be prolonged to themselves. The most basic acquaintance with Freudian psychology exposes their secret animus. Unable to ensnare males underneath the current system, or in any respect occasions, unable to ensnare males sufficiently appetizing to arouse the envy of different ladies, they leap to the idea that it might be simpler if the foundations had been much less exacting. This idea exposes their deficiency within the chief character of their intercourse: correct statement. The reality is that, even when they possessed the liberty that males are supposed to own, they might nonetheless discover it troublesome to attain their ambition, for the typical man, no matter his stupidity, is no less than eager sufficient in judgment to choose a single wink from a genuinely engaging lady to the final delirious favours of the everyday suffragette. Thus the idea of the whoopers and snorters of the trigger, in its esoteric in addition to in its public side, is unsound. They are merely ladies who, of their tastes and processes of thoughts, are two-thirds males, and the actual fact explains their failure to attain presentable husbands, and even consolatory betrayal, fairly as successfully because it explains the prepared credence they offer to political and philosophical absurdities.

    35. A Mythical Dare-Devil

    The reality is that the image of male carnality that such ladies conjure up belongs virtually wholly to fable, as I’ve already noticed in coping with the sophistries of Dr. Eliza Burt Gamble, a paralogist on a considerably increased airplane. As they depict him of their fevered treatises on illegitimacy, white-slave buying and selling and ophthalmia neonatorum, the typical male grownup of the Christian and cultured international locations leads a lifetime of gaudy lubricity, rolling magnificently from one liaison to a different, and with an virtually limitless queue of ruined milliners, dancers, charwomen, parlour-maids and waitresses behind him, all dying of poison and despair. The lifetime of man, as these furiously envious ones see it, is the lifetime of a number one actor in a boulevard revue. He is a polygamous, multigamous, myriadigamous; an insatiable and unconscionable debauche, a monster of promiscuity; prodigiously untrue to his spouse, and even to his associates’ wives; fathomlessly libidinous and fantastically glad.

    Needless to say, this image bears no extra relation to the information than a dissertation on main technique by a navy “expert” promoted from dramatic critic. If the chief suffragette scare mongers (I communicate with none embarrassing naming of names) had been engaging sufficient to males to get close to sufficient to sufficient males to know sufficient about them for his or her function they might paralyze the Dorcas societies with no such cajoling libels. As a matter of sober reality, the typical man of our time and race is kind of incapable of all these incandescent and intriguing divertisements. He is way extra virtuous than they make him out, far much less schooled in sin, far much less enterprising and ruthless. I don’t say, in fact, that he’s pure in coronary heart, for the possibilities are that he is not; what I do say is that, within the overwhelming majority of instances, he’s pure in act, even within the face of temptation. And why? For a number of major causes, not to enter minor ones. One is that he lacks the braveness. Another is that he lacks the cash. Another is that he’s essentially ethical, and has a conscience. It takes extra sinful initiative than he has in him to plunge into any affair save probably the most informal and sordid; it takes extra ingenuity and intrepidity than he has in him to hold it off; it takes extra money than he can conceal from his consort to finance it. A person might power his precise spouse to share the direst poverty, however even the least vampirish lady of the third half calls for to be courted in what, contemplating his station in life, is the grand method, and the bills of that grand method scare off all save a small minority of specialists in deception. So lengthy, certainly, as a spouse is aware of her husband’s revenue precisely, she has a positive technique of holding him to his oaths.

    Even more practical than the fiscal barrier is the barrier of poltroonery. The one character that distinguishes man from the opposite increased vertebrate, certainly, is his extreme timorousness, his simple yielding to alarms, his incapacity for journey and not using a crowd behind him. In his regular incarnation he’s no extra able to initiating an extra-legal affair—in any respect occasions, above the mawkish harmlessness of a flirting match with a cigar woman in a cafe-than he’s of scaling the battlements of hell. He likes to consider himself doing it, simply as he likes to consider himself main a cavalry cost or climbing the Matterhorn. Often, certainly, his self-importance leads him to think about the factor carried out, and he admits by winks and blushes that he’s a nasty one. But on the backside of all that tawdry pretence there’s normally nothing extra materials than an oafish smirk at some disgusted shop-girl, or a scraping of shins underneath the desk. Let any lady who’s disquieted by stories of her husband’s derelictions determine to herself how lengthy it might have taken him to suggest to her if left to his personal enterprise, after which let her ask herself if that’s the case pusillanimous a creature may very well be imaged within the position of Don Giovanni.

    Finally, there’s his conscience—the amassed sediment of ancestral faintheartedness in numerous generations, with imprecise spiritual fears and superstitions to leaven and mellow it. What! a conscience? Yes, expensive associates, a conscience. That conscience could also be imperfect, inept, unintelligent, brummagem. It could also be indistinguishable, at instances, from the mere concern that somebody could also be wanting. It could also be shot by means of with hypocrisy, stupidity, play-acting. But nonetheless, as consciences go in Christendom, it’s genuinely entitled to the identify—and it’s all the time in motion. A person, keep in mind, isn’t a being in vacuo; he’s the fruit and slave of the atmosphere that bathes him. One can not enter the House of Commons, the United States Senate, or a jail for felons with out changing into, in some measure, a rascal. One can not fall overboard with out transport water. One can not cross by means of a contemporary college with out carrying away scars. And by the identical token one can not dwell and have one’s being in a contemporary democratic state, 12 months in and 12 months out, with out falling, to some extent no less than, underneath that ethical obsession which is the hall-mark of the mob-man let out. A citizen of such a state, his nostril buried in Nietzsche, “Man and Superman,” and different such superior literature, might caress himself with the notion that he’s an immoralist, that his soul is stuffed with soothing sin, that he has reduce himself free from the revelation of God. But all of the whereas there is part of him that continues to be a sound Christian, a moralist, a proper considering and forward-looking man. And that half, in instances of stress, asserts itself. It might not fear him on unusual events. It might not cease him when he swears, or takes a nip of whiskey behind the door, or goes motoring on Sunday; it might even let him alone when he goes to a leg-show. But the second a concrete Temptress rises earlier than him, her nostril snow-white, her lips rouged, her eyelashes drooping provokingly—the second such an deserted wench has at him, and his lack of prepared funds begins to conspire together with his lack of braveness to assault and wobble him—at that exact second his conscience flares into operate, and so finishes his enterprise. First he sees problem, then he sees the hazard, then he sees improper. The result’s that he slinks off in trepidation, and one other vampire is baffled of her prey.

    It is, certainly, the key scandal of Christendom, no less than within the Protestant areas, that almost all males are trustworthy to their wives. You will a journey a great distance earlier than you discover a married man who will admit that he’s, however the information are the information, and I’m certainly not one to flout them.

    36. The Origin of a Delusion

    The origin of the delusion that the typical man is a Leopold II or Augustus the Strong, with the amorous expertise of a guinea pig, isn’t far to hunt. It lies in three elements, the which I rehearse briefly:

    1. The idiotic self-importance of males, resulting in their everlasting boasting, both by open mendacity or sinister hints.

    2. The notions of vice crusaders, nonconformist divines, Y. M. C. A. secretaries, and different such libidinous poltroons as to what they might do themselves if they’d the braveness.

    3. The ditto of sure suffragettes as to ditto.

    Here you may have the genesis of a generalization that offers the much less vital kind of ladies a substantial amount of pointless uneasiness and vastly augments the pure conceit of males. Some pornographic outdated fellow, within the discharge of his duties as director of an anti-vice society, places in a night ploughing by means of such books as “The Memoirs of Fanny Hill,” Casanova’s Confessions, the Cena Trimalchionis of Gaius Petronius, and II Samuel. From this perusal he arises with the conviction that life amid the purple lights should be one stupendous whirl of deviltry, that the clerks he sees in Broadway or Piccadilly at evening are out for revels that may have brought about protests in Sodom and Nineveh, that the typical man who chooses hell leads an existence akin to that of a Mormon bishop, that the world outdoors the Bible class is packed like a sardine-can with betrayed salesgirls, that each man who would not imagine that Jonah swallowed the whale spends his complete leisure leaping by means of the seventh hoop of the Decalogue. “If I were not saved and anointed of God,” whispers the vice director into his personal ear, “that is what I, the Rev. Dr. Jasper Barebones, would be doing. The late King David did it; he was human, and hence immoral. The late King Edward VII was not beyond suspicion: the very numeral in his name has its suggestions. Millions of others go the same route…. Ergo, Up, guards, and at ’em! Bring me the pad of blank warrants! Order out the seachlights and scaling-ladders! Swear in four hundred more policemen! Let us chase these hell-hounds out of Christendom, and make the world safe for monogamy, poor working girls, and infant damnation!”

    Thus the hound of heaven, arguing fallaciously from his personal secret aspirations. Where he makes his mistake is in assuming that the unconsecrated, whereas sharing his longing to debauch and betray, are free from his different weaknesses, e.g., his timidity, his lack of resourcefulness, his conscience. As I’ve mentioned, they don’t seem to be. The overwhelming majority of those that seem within the public haunts of sin are there, to not interact in overt acts of ribaldry, however merely to tremble agreeably upon the sting of the abyss. They are the identical skittish experimentalists, exactly, who throng the halfway at a world’s honest, and go to smutty exhibits, and soak up intercourse magazines, and browse the kind of books that our vice crusading pal reads. They prefer to conjure up the charms of carnality, and to assist out their considerably sluggish imaginations by precise peeps at it, however with regards to taking a forthright header into the sulphur they normally fail to muster up the braveness. For one clerk who succumbs to the houris of the pave, there are 5 hundred who succumb to lack of means, the warnings of the intercourse hygienists, and their very own miserable consciences. For one “clubman”—i.e., bagman or suburban vestryman—who invades the ladies’s outlets, engages the love of some harmless miss, lures her into infamy after which sells her to the Italians, there are one thousand who by no means get any additional than asking the worth of cologne water and discharging a couple of furtive winks. And for one husband of the Nordic race who maintains a blonde refrain woman in oriental luxurious across the nook, there are ten thousand who’re as true to their wives, 12 months in and 12 months out, as so many convicts within the death-house, and can be no extra able to any such loathsome malpractice, even within the face of free alternative, than they might be of slicing off the ears of their younger.

    I’m sorry to explode a lot romance. In specific, I’m sorry for the suffragettes who specialize within the double normal, for after they get into pantaloons eventually, and have the brand new freedom, they’ll uncover to their sorrow that they’ve been pursuing a chimera—that there’s actually no such animal because the male anarchist they’ve been denouncing and envying—that the wholesale fornication of man, no less than underneath Christian democracy, has little extra precise existence than trustworthy promoting or sound cooking. They have adopted the porno maniacs in embracing a bit of buncombe, and when the day of deliverance comes it is going to flip to ashes of their arms.

    Their error, as I say, lies in overestimating the braveness and enterprise of man. They themselves, barring mere bodily valour, a top quality during which the typical man is way exceeded by the typical jackal or wolf, have extra of each. If the implications, to a person, of the slightest descent from virginity had been one-tenth as swift and barbarous as the implications to a younger woman in like case, it might take a division of infantry to dredge up a single male flouter of that lex talionis in the entire western world. As issues stand at the moment, even with the percentages so tremendously in his favour, the typical male hesitates and is thus not misplaced. Turn to the statistics of the vice crusaders should you doubt it. They present that the weekly receipts of feminine recruits upon the wharves of sin are all the time greater than the demand; that extra younger ladies enter upon the vermilion profession than could make respectable livings at it; that the stress of the temptation they maintain out is the chief consider corrupting our undergraduates. What was the primary act of the American Army when it started summoning its younger clerks and faculty boys and plough arms to conscription camps? Its first act was to mark off a so-called ethical zone round every camp, and to safe it with trenches and machine weapons, and to place a variety of volunteer termagants to patrolling it, that the assembled jeunesse is likely to be protected of their rectitude from the immoral advances of the adjoining milkmaids and poor working ladies.

    37. Women as Martyrs

    I’ve given three causes for the prosperity of the notion that man is a pure polygamist, bent eternally upon recent dives into Lake of Brimstone No. 7. To these one other must be added: the thirst for martyrdom which exhibits itself in so many ladies, significantly underneath the upper types of civilization. This unhealthy urge for food, the truth is, could also be described as considered one of civilization’s ailments; it’s virtually exceptional in additional primitive societies. The savage lady, unprotected by her impolite tradition and compelled to heavy and relentless labour, has retained her bodily power and with it her honesty and self-respect. The civilized lady, steadily degenerated by a larger ease, and helped down that hill by the pretensions of civilized man, has turned her infirmity right into a advantage, and so impacts a feebleness that’s truly far past the truth. It is by this route that she will be able to most successfully disarm masculine mistrust, and get what she desires. Man is flattered by any acknowledgment, nevertheless insincere, of his superior power and capability. He likes to be leaned upon, appealed to, adopted docilely. And this tribute to his would possibly caresses him on the psychic airplane in addition to on the airplane of the clearly bodily. He not solely enjoys serving to a lady over a gutter; he additionally enjoys serving to her dry her tears. The result’s the huge pretence that characterizes the relations of the sexes underneath civilization—the double pretence of man’s crafty and autonomy and of lady’s dependence and deference. Man is all the time in search of somebody to boast to; lady is all the time in search of a shoulder to place her head on.

    This female affectation, in fact, has steadily taken on the power of a hard and fast behavior, and so it’s got a sure assist, by a well-recognized technique of self-delusion, in actuality. The civilized lady inherits that behavior as she inherits her crafty. She is born half satisfied that she is actually as weak and helpless as she later pretends to be, and the prevailing folklore gives her limitless corroboration. One of the resultant phenomena is the enjoyment of martyrdom that one so usually finds in ladies, and significantly within the least alert and introspective of them. They take a heavy, unhealthy pleasure in struggling; it subtly pleases them to be onerous put upon; they prefer to image themselves as slaughtered saints. Thus they all the time discover one thing to complain of; the very situations of home life give them a superabundance of medical materials. And if, by any likelihood, such materials exhibits a falling off, they’re uneasy and sad. Let a lady have a husband whose conduct isn’t moderately open to query, and she’s going to invent legendary offences to make him bearable. And if her invention fails she can be plunged into the utmost distress and humiliation. This reality most likely explains many mysterious divorces: the husband was not too dangerous, however too good. For public opinion amongst ladies, keep in mind, doesn’t favour the girl who is stuffed with a placid contentment and has no masculine torts to report; if she says that her husband is wholly passable she is seemed upon as a numskull much more dense that he’s himself. A person, talking of his spouse to different males, all the time praises her extravagantly. Boasting about her soothes his self-importance; he likes to fire up the envy of his fellows. But when two ladies speak of their husbands it’s primarily atrocities that they describe. The most esteemed lady gossip is the one with the longest and most numerous repertoire of complaints.

    This craving for martyrdom explains one of many generally famous characters of ladies: their keen aptitude for bearing bodily ache. As now we have seen, they’ve truly a very good deal much less endurance than males; large accidents shock them extra severely and kill them extra rapidly. But when acute algesia is unaccompanied by any profounder phenomena they’re undoubtedly capable of bear it with a far larger present of resignation. The motive isn’t far to hunt. In ache a person sees solely an invasion of his liberty, power and shallowness. It flooring him, masters him, and makes him ridiculous. But a lady, extra refined and devious in her processes of thoughts, senses the dramatic impact that the spectacle of her struggling makes upon the spectators, already full of compassion for her feebleness. She would thus a lot somewhat be praised for dealing with ache with a martyr’s fortitude than for devising some technique of eliminating it–the first considered a person. No lady might have invented chloroform, nor, for that matter, alcohol. Both medicine supply an escape from conditions and experiences that, even in aggravated kinds, ladies relish. The lady who drinks as males drink—that’s, to boost her threshold of sensation and ease the agony of dwelling—almost all the time exhibits a deficiency in female characters and an undue preponderance of masculine characters. Almost invariably you can find her useless and boastful, and filled with different marks of that bombastic exhibitionism which is so sterlingly male.

    38. Pathological Effects

    This female yearning for martyrdom, in fact, usually takes on a downright pathological character, and so engages the psychiatrist. Women present many different traits of the identical type. To be a lady underneath our Christian civilization, certainly, means to dwell a life that’s heavy with repression and dissimulation, and this repression and dissimulation, in the long term, can not fail to provide results which are indistinguishable from illness. You will discover a few of them described at size in any handbook on psychoanalysis. The Viennese, Adler, and the Dane, Poul Bjerre, argue, certainly, that womanliness itself, as it’s encountered underneath Christianity, is a illness. All ladies endure from a suppressed revolt in opposition to the inhibitions pressured upon them by our synthetic tradition, and this suppressed revolt, by well-known Freudian means, produces a posh of psychological signs that’s acquainted to all of us. At one finish of the size we observe the suffragette, along with her grotesque adoption of the male perception in legal guidelines, phrases and talismans, and her hysterical demand for a sexual libertarianism that she couldn’t put to make use of if she had it. And on the different finish we discover the snuffling and neurotic lady, along with her bogus martyrdom, her extravagant pruderies and her pathological delusions. As Ibsen noticed way back, it is a man’s world. Women have damaged a lot of their outdated chains, however they’re nonetheless enmeshed in a formidable community of artificial taboos and sentimentalities, and it’ll take them one other era, no less than, to get real freedom. That that is true is proven by the deep unrest that but marks the intercourse, regardless of its latest progress towards social, political and financial equality. It is nearly unattainable to discover a man who actually needs that he had been a lady, however virtually each lady, at a while or different in her life, is gnawed by a remorse that she isn’t a person.

    Two of the toughest issues that ladies need to bear are (a) the silly masculine disinclination to confess their mental superiority, and even their equality, and even their possession of a standard human gear for thought, and (b) the equally silly masculine doctrine that they represent a particular and ineffable species of vertebrate, with out the pure instincts and appetites of the order—to adapt a phrase from Hackle, that they’re transcendental and virtually gaseous mammals, and marked by a whole lack of sure salient mammalian characters. The first imbecility has already involved us at size. One finds traces of it even in works professedly dedicated to disposing of it. In one such guide, for instance, I come across this: “What all the skill and constructive capacity of the physicians in the Crimean War failed to accomplish Florence Nightingale accomplished by her beautiful femininity and nobility of soul.” In different phrases, by her possession of some recondite and indescribable magic, sharply separated from the unusual psychological processes of man. The idea is unsound and preposterous. Miss Nightingale completed her helpful work, not by magic, however by onerous widespread sense. The drawback earlier than her was merely considered one of group. Many males had tackled it, and all of them had failed stupendously. What she did was to convey her female sharpness of wit, her female clear-thinking, to bear upon it. Thus attacked, it yielded rapidly, and as soon as it had been dropped at order it was simple for different individuals to hold on what she had begun. But the opinion of a person’s world nonetheless prefers to credit score her success to some mysterious angelical high quality, unstatable in lucid phrases and having no extra actuality than the divine inspiration of an archbishop. Her terribly acute and correct intelligence is thus conveniently put upon the desk, and the amour propre of man is stored inviolate. To confess frankly that she had extra sense than any male Englishman of her era can be to utter a reality too harsh to be bearable.

    The second delusion generally exhibits itself within the idea, already mentioned, that ladies are devoid of any intercourse intuition—that they undergo the odious caresses of the lubricious male solely by a strong effort of the need, and with the only object of discharging their responsibility to posterity. It can be unattainable to enter this delusion with correct candour and at due size in a piece designed for studying aloud within the home circle; all I can do is to refer the scholar to the books of any competent authority on the psychology of intercourse, say Ellis, or to the confidences (if they’re obtainable) of any complaisant bachelor of his acquaintance.

    39. Women as Christians

    The glad tidings preached by Christ had been clearly extremely beneficial to ladies. He lifted them to equality earlier than the Lord when their very possession of souls was nonetheless doubted by the vast majority of rival theologians. Moreover, He esteemed them socially and set worth upon their sagacity, and one of the crucial disdained of their intercourse, a girl previously in public life, was amongst His common advisers. Mariolatry is thus on no account the invention of the mediaeval popes, as Protestant theologians would have us imagine. On the opposite, it’s plainly discernible within the Four Gospels. What the mediaeval popes truly invented (or, to be exact, reinvented, for they merely borrowed the weather of it from St. Paul) was the doctrine of ladies’s inferiority, the exact reverse of the factor credited to them. Committed, for sound causes of self-discipline, to the celibacy of the clergy, they needed to assist it by depicting all visitors with ladies within the mild of a hazardous and ignominious enterprise. The consequence was the deliberate group and improvement of the idea of feminine triviality, lack of duty and normal looseness of thoughts. Woman turned a kind of satan, however with out the admired intelligence of the common demons. The look of ladies saints, nevertheless, provided a continuing and embarrassing criticism of this idiotic doctrine. If occasional ladies had been match to take a seat upon the appropriate hand of God—and so they had been usually proving it, and forcing the church to acknowledge it—then certainly all ladies couldn’t be as dangerous because the books made them out. There thus arose the idea of the angelic lady, the pure vestal; we see her at full size within the romances of mediaeval chivalry. What emerged in the long run was a kind of double doctrine, first that ladies had been devils and secondly that they had been angels. This preposterous dualism has merged, as now we have seen, right into a compromise dogma in fashionable instances. By that dogma it’s held, on the one hand, that ladies are unintelligent and immoral, and alternatively, that they’re free from all these weaknesses of the flesh which distinguish males. This, roughly talking, is the notion of the typical male numskull at the moment.

    Christianity has thus each libelled ladies and flattered them, however with the load all the time on the facet of the libel. It is subsequently, at backside, their enemy, as the faith of Christ, now wholly extinct, was their pal. And as they steadily throw off the shackles which have certain them for a thousand years they present appreciation of the actual fact. Women, certainly, usually are not naturally spiritual, and they’re rising much less and fewer spiritual as 12 months chases 12 months. Their unusual devotion has little if any pious exaltation in it; it’s a routine apply, power on them by the masculine notion that an look of holiness is correct to their lowly station, and a masculine feeling that church-going in some way retains them so as, and out of doings that may be much less reassuring. When they exhibit any real spiritual fervour, its sexual character is normally so apparent that even the vast majority of males are cognizant of it. Women by no means go flocking ecstatically to a church during which the agent of God within the pulpit is an aged asthmatic with a watchful spouse. When one finds them pushed to frenzies by the deserves of the saints, and weeping over the sorrows of the heathen, and dashing out to haul the entire vicinage as much as grace, and spending hours on their knees in hysterical abasement earlier than the heavenly throne, it’s fairly protected to imagine, even with out an precise go to, that the ecclesiastic who has labored the miracle is a good and toothsome fellow, and a very good deal extra aphrodisiacal than discovered. All the good preachers to ladies in fashionable instances have been males of suave and ingratiating behavior, and the good majority of them, from Henry Ward Beecher up and down, have been taken, quickly or late, in transactions way more appropriate to the boudoir than to the footstool of the Almighty. Their well-known killings have all the time been made among the many silliest kind of ladies—the type, briefly, who fall so wanting the traditional acumen of their intercourse that they’re bemused by mere magnificence in males.

    Such ladies are in a minority, and so the intercourse exhibits a very good deal fewer spiritual lovers per mille than the intercourse of sentiment and perception. Attending, a number of years in the past, the gladiatorial exhibits of the Rev. Dr. Billy Sunday, the celebrated American pulpit-clown, I used to be always struck by the good preponderance of males within the pen dedicated to the saved. Men of all ages and in monumental numbers got here swarming to the altar, loudly bawling for assist in opposition to their sins, however the ladies had been something however quite a few, and the few who appeared had been mainly both chlorotic adolescents or pathetic outdated Saufschwestern. For six nights working I sat straight beneath the gifted exhorter with out seeing a single feminine convert of what statisticians name the child-bearing age—that’s, the age of most intelligence and attraction. Among the male simpletons bagged by his yells throughout this time had been the president of a railroad, half a dozen wealthy bankers and retailers, and the previous governor of an American state. But not a lady of comparable place or dignity. Not a lady that any self-respecting bachelor would care to chuck underneath the chin.

    This cynical view of non secular emotionalism, and with it of the entire inventory of ecclesiastical balderdash, might be accountable, no less than partially, for the reluctance of ladies to enter upon the sacerdotal profession. In these Christian sects which nonetheless bar them from the pulpit—normally on the imperfectly hid floor that they don’t seem to be equal to its alleged calls for upon the morals and the mind—one by no means hears of them protesting in opposition to the prohibition; they’re fairly content material to depart the degrading imposture to males, who’re higher fitted for it by expertise and conscience. And in these baroque sects, mainly American, which admit them they present no eagerness to placed on the stole and chasuble. When the primary clergywoman appeared within the United States, it was predicted by alarmists that males can be pushed out of the pulpit by the brand new competitors. Nothing of the type has occurred, neither is it in prospect. The complete corps of feminine divines within the nation is likely to be herded into one small room. Women, when literate in any respect, are far too clever to make efficient ecclesiastics. Their sharp sense of actuality is in limitless opposition to the entire sacerdotal masquerade, and their cynical humour stands in opposition to the snorting that’s inseparable from pulpit oratory.

    Those ladies who enter upon the spiritual life are virtually invariably moved by some motive distinct from mere pious irritation. It is a commonplace, certainly, that, in Catholic international locations, ladies are pushed into convents by financial concerns or by disasters of amour far oftener than they’re drawn there by the hope of heaven. Read the lives of the feminine saints, and you will notice what number of of them tried marriage and failed at it earlier than ever they turned to faith. In Protestant lands only a few ladies undertake it as a occupation in any respect, and among the many few a secular impulse is nearly all the time seen. The woman who’s out of the blue overcome by a want to minister to the heathen in international lands is almost invariably discovered, on inspection, to be a woman harbouring a idea that it might be agreeable to marry some heroic missionary. In level of reality, she duly marries him. At house, maybe, she has discovered it unattainable to get a husband, however within the remoter marches of China, Senegal and Somaliland, with no white competitors current, it’s equally unattainable to fail.

    40. Piety as a Social Habit

    What stays of the alleged piety of ladies is little greater than a social behavior, bolstered in most communities by a paucity of different and extra inviting divertissements. If you may have ever noticed the ladies of Spain and Italy at their devotions you needn’t be advised how a lot the worship of God could also be a mere excuse for rest and gossip. These ladies, of their each day lives, are surrounded by a formidable community of mediaeval taboos; their regular human want for ease and freedom in intercourse is opposed by masculine mistrust and superstition; they meet no strangers; they see and listen to nothing new. In the home of the Most High they escape from that vexing routine. Here they might brush shoulders with a crowd. Here, so to talk, they might crane their psychological necks and stretch their non secular legs. Here, above all, they might come into some kind of contact with males comparatively extra affable, cultured and charming than their husbands and fathers—to wit, with the rev. clergy.

    Elsewhere in Christendom, although ladies usually are not fairly so relentlessly watched and penned up, they really feel a lot the identical want of selection and pleasure, and each are likewise on faucet within the temples of the Lord. No one, I’m positive, want be advised that the typical missionary society or church stitching circle isn’t primarily a non secular group. Its precise function is exactly that of the absurd golf equipment and secret orders to which the decrease and least resourceful lessons of males belong: it gives a way of refreshment, of self-expression, of non-public show, of political manipulation and boasting, and, if the pastor occurs to be attention-grabbing, of discreet and virtually lawful intrigue. In the course of a life largely dedicated to the research of pietistic phenomena, I’ve by no means met a single lady who cared an genuine rattling for the precise heathen. The attraction of their salvation is all the time virtually purely social. Women go to church for a similar motive that farmers and convicts go to church.

    Finally, there’s the aesthetic lure. Religion, in most components of Christendom, holds out the one bait of magnificence that the inhabitants are ever cognizant of. It gives music, dim lights, comparatively formidable structure, eloquence, formality and thriller, the caressing meaninglessness that’s on the coronary heart of poetry. Women are way more conscious of such issues than males, who’re ordinarily fairly as devoid of aesthetic sensitiveness as so many oxen. The angle of the everyday man towards magnificence in its numerous kinds is, the truth is, an angle of suspicion and hostility. He doesn’t regard a murals as merely inert and silly; he regards it as, in some indefinable manner, positively offensive. He sees the artist as knowledgeable voluptuary and scoundrel, and would no extra belief him in his family than he would belief a colored clergyman in his hen-yard. It was males, and never ladies, who invented such sordid and literal faiths as these of the Mennonites, Dunkards, Wesleyans and Scotch Presbyterians, with their antipathy to stunning ritual, their obscene buttonholing of God, their nice expertise for decreasing the ineffable thriller of faith to a mere bawling of idiots. The regular lady, in as far as she has any faith in any respect, strikes irresistibly towards Catholicism, with its poetical obscurantism. The evangelical Protestant sects have a tough time holding her. She can no extra be an precise Methodist than a gentleman is usually a Methodist.

    This inclination towards magnificence, in fact, is dismissed by the typical male blockhead as not more than a feeble sentimentality. The reality is that it’s exactly the other. It is definitely not sentimentality to be moved by the stately and mysterious ceremony of the mass, and even, say, by these timid imitations of it which one observes in sure Protestant church buildings. Such proceedings, no matter their defects from the standpoint of a pure aesthetic, are in any respect occasions vastly extra stunning than any of the personal acts of the people who participate in them. They raise themselves above the barren utilitarianism of on a regular basis life, and no much less above the maudlin sentimentalities that males search pleasure in. They supply a way of escape, handy and alluring, from that sordid routine of thought and occupation which ladies revolt in opposition to so pertinaciously.

    41. The Ethics of Women

    I’ve mentioned that the faith preached by Jesus (now wholly extinct on the planet) was extremely beneficial to ladies. This was not saying, in fact, that ladies have repaid the praise by adopting it. They are, the truth is, detached Christians within the primitive sense, simply as they’re dangerous Christians within the antagonistic fashionable sense, and significantly on the facet of ethics. If they really settle for the renunciations commanded by the Sermon on the Mount, it’s only in an effort to flout their substance underneath cowl of their look. No lady is actually humble; she is merely politic. No lady, with a free selection earlier than her, chooses self-immolation; probably the most she genuinely needs in that route is a spectacular martyrdom. No lady delights in poverty. No lady yields when she will be able to prevail. No lady is actually meek.

    In their sensible ethics, certainly, ladies pay little heed to the precepts of the Founder of Christianity, and the actual fact has handed into proverb. Their gentleness, just like the so-called honour of males, is seen solely in conditions which provide them no menace. The second a lady finds herself confronted by an antagonist genuinely harmful, both to her personal safety or to the well-being of these underneath her safety—say a baby or a husband—she shows a bellicosity which stops at nothing, nevertheless outrageous. In the courts of legislation one sometimes encounters a male extremist who tells the reality, the entire reality and nothing however the reality, even when it’s in opposition to his trigger, however no such lady has ever been on view for the reason that days of Justinian. It is, certainly, an axiom of the bar that ladies invariably lie upon the stand, and the entire effort of a barrister who has one for a shopper is dedicated to protecting her inside bounds, that the obtuse suspicions of the male jury is probably not unduly aroused. Women litigants virtually all the time win their instances, not, as is often assumed, as a result of the jurymen fall in love with them, however merely and solely as a result of they’re clear-headed, resourceful, implacable and with out qualms.

    What is right here seen within the halls of justice, within the face of an unlimited technical gear for combating lying, is ten instances extra apparent in freer fields. Any man who’s so unlucky as to have a critical controversy with a lady, say within the departments of finance, theology or amour, should inevitably carry away from it a way of getting handed by means of a harmful and virtually ugly expertise. Women not solely chew within the clinches; they chew even in open combating; they’ve a dental attain, so to talk, of fantastic size. No assault is so determined that they won’t undertake it, as soon as they’re aroused; no system is so unfair and horrifying that it stays them. In my early days, needing to enhance my prose, I served for a 12 months or in order reporter for a newspaper in a police courtroom, and through that point I heard maybe 4 hundred instances of so-called wife-beating. The husbands, of their defence, virtually invariably pleaded justification, and a few of them advised such tales of studied atrocity on the home fireplace, each psychic and bodily, that the discovered Justice of the Peace discharged them with tears in his eyes and the very catchpolls within the courtroom needed to blow their noses. Many extra males than ladies go insane, and lots of extra married males than single males. The reality puzzles nobody who has had the identical alternative that I needed to discover out what goes on, 12 months in and 12 months out, behind the doorways of apparently glad properties. A lady, if she hates her husband (and lots of of them do), could make life so bitter and obnoxious to him that even loss of life upon the gallows appears candy by comparability. This hatred, in fact, is usually, and maybe virtually invariably, fairly justified. To be the spouse of an unusual man, certainly, is an expertise that should be very onerous to bear. The hollowness and self-importance of the guy, his petty meanness and stupidity, his puling sentimentality and credulity, his bombastic air of a cock on a dunghill, his anaesthesia to all whispers and summonings of the spirit, above all, his loathsome clumsiness in amour—all these items should revolt any lady above the bottom. To be the article of the oafish affections of such a creature, even when they’re trustworthy and profound, can’t be anticipated to present any real pleasure to a lady of sense and refinement. His efficiency as a gallant, as Honor de Balzac way back noticed, unescapably suggests a gorilla’s efforts to play the violin. Women survive the tragicomedy solely by dint of their nice capability for play-acting. They are capable of act so realistically that always they deceive even themselves; the typical lady’s contentment, certainly, is not more than a tribute to her histrionism. But there should be innumerable revolts in secret, even so, and one generally wonders that so few ladies, with the factor so facile and so protected, poison their husbands. Perhaps it’s not fairly as uncommon as important statistics make it out; the deathrate amongst husbands could be very a lot increased than amongst wives. More than as soon as, certainly, I’ve gone to the funeral of an acquaintance who died out of the blue, and noticed a curious glitter within the eyes of the inconsolable widow.

    Even on this age of emancipation, regular ladies have few critical transactions in life save with their husbands and potential husbands; the enterprise of marriage is their dominant concern from adolescence to senility. When they step outdoors their recurring circle they present the identical alert and keen wariness that they exhibit inside it. A person who has dealings with them should hold his wits about him, and even when he’s most cautious he’s usually flabbergasted by their sudden and unconscionable forays. Whenever lady goes into commerce she rapidly will get a status as a pointy dealer. Every little city in America has its Hetty Green, every sweating blood from turnips, every the phobia of all of the male usurers of the neighbourhood. The man who tackles such an amazon of barter takes his fortune into his arms; he has little extra likelihood of success in opposition to the female approach in enterprise than he has in opposition to the female approach in marriage. In each arenas the benefit of ladies lies of their freedom from sentimentality. In enterprise they deal with themselves wholly to their very own revenue, and provides no thought no matter to the hopes, aspirations and amour propre of their antagonists. And within the duel of intercourse they fence, to not make factors, however to disable and disarm. A person, when he succeeds in throwing off a lady who has tried to marry him, all the time carries away a maudlin sympathy for her in her defeat and dismay. But nobody ever heard of a lady who pitied the poor fellow whose trustworthy ardour she had discovered it expedient to spurn. On the opposite, ladies take enjoyment of such clownish agonies, and exhibit them proudly, and boast about them to different ladies.

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  • Sufficient supply of basic necessities despite panic buying

    Sufficient supply of basic necessities despite panic buying

    Sufficient supply of basic necessities despite panic buying 4

    GEORGE TOWN: The supply of basic necessities in Penang is sufficient although there were cases of panic buying at some of the state’s supermarkets until yesterday.

    Penang Domestic Trade and Consumer Affairs office director Mohd Ridzuan Ab Ghapar said investigations conducted by enforcement officers found that four supermarkets on the island were the target of panic buying.

    “I urge the people to stop panic buying immediately because there are enough essentials. It takes a bit of time to restock depleted goods such as rice, cooking oil, eggs, sardines and instant noodles to the four supermarkets.

    “However, the essentials are still available at groceries and mini markets,“ he told Bernama, here today.

    More than 100 business premises were inspected from Wednesday until yesterday to ensure adequate supply of basic necessities.

    Mohd Ridzuan said that until today he had only received complaints about the shortage of face masks and expected that to be resolved soon.

    “From our monitoring of the 16 premises selling face masks in Penang, only five shops in Seberang Perai Tengah have supplies. We will continue monitoring to ensure sufficient supply,“ he said.

    He said any complaints and inquiries can be referred to the trade enforcement office at 04-5751703 and 04-255 2435 for Seberang Perai and George Town areas, respectively.

    Meanwhile, checks at a supermarket in George Town found that people were still buying necessities in large quantities purportedly because they have many family members at home.

    Consumer Mohd Syukri Abdul Razak, 45, said he had no choice but to buy essentials, especially rice, eggs, bread, sardines and chicken in large quantities as his household consisted of eight people including his mother, wife and five children.

    “I work in manufacturing and factory operations are still going on. Today I am off, out buying household goods for a week. This is not panic buying but a weekly routine,“ he added. – Bernama

    Sufficient supply of basic necessities despite panic buying
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    https://www.thesundaily.my/local/sufficient-supply-of-basic-necessities-despite-panic-buying-LN2168805

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  • Talian Kasih 15999 operating as usual

    Talian Kasih 15999 operating as usual

    Talian Kasih 15999 operating as usual 5

    PUTRAJAYA: The Talian Kasih 15999, coordinated by the Ministry of Women, Family and Community Development (KPWKM) will operate as usual during the movement control order, according to minister Datuk Seri Rina Mohd Harun (pix).

    In a statement today, she said the line was reactivated after taking into consideration the needs of women, children, the disabled and senior citizens.

    “Talian Kasih will continue to entertain to complaints from women, families and the community particularly in attending to emergency incidents involving welfare and the community,” she said.

    Former deputy prime minister Datuk Seri Dr Wan Azizah Wan Ismail, who was also KPWKM minister, was reported to have urged the ministry to reactivate Talian Kasih, which was stopped following the movement control order effective today until March 31.

    Rina said the Talian Kasih hotline 15999 and WhatsApp service at 019-2615999 will be operating at all times. – Bernama

    Talian Kasih 15999 operating as usual
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    https://www.thesundaily.my/local/talian-kasih-15999-operating-as-usual-BA2147322

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  • Ways To Reduce Stress In Your Life

    Women can be especially susceptible to stress, and new research shows that stress can have devastating consequences, including long-term serious illness. Unchecked, stress can wreak havoc on your mind and body, leading to anxiety and depression as well as physical health problems like gastrointestinal complaints, headaches, and other chronic maladies.Let?s explore some simple techniques you can start using today to help reduce stress.

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    http://www.associationofmarketing.org/articles/view.php?article_id=16078

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  • Effective Restaurant Training Techniques: Jump-Start Your Training Program Today

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    I have seen different types of training techniques for restaurant staff. Some restaurants send new hires to their corporate training school; others hire experienced staff thinking they already know how to work that position. I think all new staff members should receive quality training regardless of previous experience.

    Each role in a restaurant is important for the restaurant’s success!

    Management must be able to work in every position. Their knowledge of each job is vital. Managers must step into those other roles to maintain customer service. Some reasons could be if there is a call-out, or if the sales are higher than projected.

    If people tell you that managing a restaurant is easy, they are dead wrong. In-fact it is the most difficult position in the restaurant. Running a restaurant is challenging; management needs to be able to multitask, give direction, and follow-up on that direction. Managers must be able to retain large amounts of information and make quick decisions and be ready to step into any position.

    Managers are not born to run a restaurant; they are developed into that position. The same goes for the rest of the staff. Train the management staff, then the trainers. Management will oversee the trainers as they train the rest of the staff.

    The most effective restaurant training techniques are:

    • Show-Do-Review: The trainer shows the staff member how to do the task. Then the trainer observes the trainee actually doing the task. After completion, they review the task together and the trainer gives feedback to the new hire. The Show-Do-Review technique is especially effective in learning recipes, kitchen duties, cleaning tasks, or service tasks.
    • The Memory Game: Once the new hire has some understanding of their new job, the trainer shadows the staff member and helps the new hire remember different key components of the job. Periodically the trainer will ask the trainee a question. If the trainee does not answer the question correctly, then the trainer will provide the answer. The trainer will continually repeat the question all throughout the day or night until the trainee answers it correctly. The purpose of the exercise is getting the staff member to retain the information. The Memory Game can be used to remember important food time and temperature, menu and recipe knowledge, service steps, or even manager responsibilities.
    • Role-Playing: Role-playing is one of the most effective training techniques to use in creating top-notch performers. Existing staff members and new hires experience real life situations and “learn by doing”. The trainees will experience “real life” situations in a simulated and controlled environment. This technique allows the trainer to evaluate the trainee’s strengths and areas to improve. This also helps to develop an action plan so that the trainee can overcome any obstacles to their success. “Practice make perfect.” This technique allows the employees to see different perspectives, build confidence, and form good habits. The trainer will observe the role-playing and my correct the staff members periodically to ensure they on the right path. Role-playing is a great technique for service staff and managers to learn the proper way to handle customer questions or complaints, how to approach a table, and the steps of service.
    • Shadowing: The trainee shadows the trainer, and the trainer shows the trainee the correct procedures in completing the assigned task. The trainer should ask open-ended questions in reference to the task. Once the trainee is more comfortable, then the trainer will shadow the employee. Communication between the staff members is crucial in developing the trainees. Shadowing could be used for nearly any role, especially on the first days and last days of training.

    Once the trainer evaluates the staff member and determines that the employee has mastered that position, then that person is ready to work independently.

    Management should observe or be involved in the training process to ensure that employee is receiving quality training. The general manager/owner oversees the managers. The general manager/owner may have the final say in whether a new employee is ready to work solo.

    Utilize any tool available to help achieve the training goals. During the training process using feedback or assessment forms can help track the quality of the training. Documenting the progress of the training and reviewing it with the employee will help the employee to know your expectations. It also gives you a paper trail of that particular employees training.

    Using a variety of training techniques for your restaurant is useful in getting all your staff on the same page. It also is more interesting than sitting down with someone and reading a scripted presentation. It will help you retain staff, because too many people are thrown into their jobs without the proper training and get frustrated and quit. Having a training program that is easy and effective is important in your restaurant’s success.

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    Source by Jeffrey Schim

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  • Can Foam And Latex Pillows Be Dangerous To Your Health?

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    Memory foam pillows and latex pillows are the latest craze in pillow town. You couldn’t blame people who rush out to buy a set for themselves and the whole family. They’re extremely comfortable and without doubt provide excellent support that traditional pillows lack of. Other than they are a dream to sleep on, they are very economical as they last for years. Opposed to most pillows in the market, they don’t go flat over time. And you are guaranteed of pillows that are good as new every day for the years to come. That’s because of the technology applied in these pillows. The materials have the characteristic of being able to return to their normal shape and smooth out themselves from indentations left by your head. It’s as if they were never slept on!

    However, there are a lot of speculations about the danger these pillows pose to human health. Although they are labeled to be hypoallergenic, a number of people have been claiming to have gotten sick since they have acquired of these pillows.

    Latex pillows are made of rubber foam produced by sap from rubber trees. They are resistant to dust mites and mildew by nature. However, synthetic latex can outgas chemicals that may affect the human health. These pillows are of materials formulated from petroleum products.

    Because of the strong smell it emits, there were some users who complained of dizziness, nausea, headache, migraine and difficulty breathing. The smell however was reported to have subsided after a month or so. There weren’t much complaint filed as monitored by FDA.

    There are pillows out in the market that are made of natural latex and claim to be so 100%. They are processed naturally, washed off of proteins that might attract dust mites and free of chemicals. However, the glue used for layering could provoke allergies among sensitive users. It is safe to warn individuals allergic to latex to avoid using latex pillows.

    Memory foam pillows are made of NASA invented polyurethane from petroleum products. This synthetic material generates toxic waste by-products. The fact that it isn’t biodegradable should ring alarms. These pillows outgas volatile organic compounds that are toxic to human health. Although the smell dissipates, the toxic chemicals may penetrate your immune system. That is why hypersensitive people easily get sick from breathing organophosphate chemicals that are not easily detectable. Aside from reported dizziness, migraine, headache and asthma attack, there were also incidence of heart attack and other autoimmune disorders.

    Despite a few negative feedbacks, there are a number of people who are very happy with their latex and memory pillows. A lot has found their perfect match with them and has claimed to have provided the perfect solution for their sleep disorders.

    Although there were no clinical studies published nor publicized complaints, it is always better to be safe than sorry. There’s no harm in trying. Purchase these pillows with warranty or with money back guarantee so you would be able to judge for yourself.

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    Source by Greg J Dawson

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