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Customer Satisfaction Management
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General understanding of consumer satisfaction or dissatisfaction is the result of differences between consumer expectations and performance perceived by consumers. From the various definitions of consumer satisfaction that have been researched and defined by marketing experts, it can be concluded that customer satisfaction is a behavior response consumer in the form of after-purchase evaluation of an item or service that they feel (product performance) compared to consumer expectations.Consumer satisfaction is very dependent on the perceptions and expectations of consumers themselves. Factors that influence consumers’ perceptions and expectations when making purchases of goods or services are needs and desires felt by consumers when making purchases of goods or services, past experiences when consuming these goods or services and experiences of friends who have consume these goods or services and advertising.In a competitive environment, an indicator that can show customer satisfaction is whether the consumer will buy back and use the product in the future.

Customer needs are fulfilled is one of the factors forming Customer Satisfaction (Customer Satisfaction), in addition to other factors related to Customer Service. And this customer satisfaction is what we need to ensure the continuity of our business. Aspects that can affect customer satisfaction effectively [13], namely:

1. Warranty costs. Several companies deal with the warranty costs of their products / services through a percentage of sales. The company’s failure to give satisfaction to customers is usually because the company does not provide guarantees for the products they sell to customers.

2. Handling of complaints from customers. Statistically this is important to note, but it is often too late for companies to realize it. If complaints / claims from customers are not immediately resolved, customer defections cannot be prevented.

3. Market Share. It is a matter that must be measured and related to company performance. If the market share is measured, then the quantity is measured, not the quality of the company’s service.

4. Costs of poor quality. This can be of satisfactory value if costs for customer defect can be estimated.

5. Industry reports. There are many types and industry reports, as stated by J.D Power in Bhote, which is the report that is the fairest, most accurate, and most eagerly made by the company.Guiltinan [14] argues that one of the benefits of customer satisfaction is that it can increase customer loyalty, as shown in the figure below

Customer satisfaction is an emotional response to the evaluation of the consumption experience of a product or service. Kotler defines customer satisfaction as the level of one’s feelings after comparing the performance (or results) that he feels compared to his expectations (Kotler, Philip, and Garry Armstrong, 2005). Basically, customer satisfaction includes the difference between expectations and performance or the results obtained.

According to Kotler [1], satisfaction is feeling happy or disappointed someone who appears after comparing between perceptions or impressions of the performance or results of a product and expectations. So, satisfaction is a function of perception or impression of performance and hope. If the performance is below expectations, the customer is not satisfied. If the performance meets expectations, the customer will be satisfied. If the performance exceeds expectations, the customer will be very satisfied or happy. The key to generating customer loyalty is to provide high customer value.The relationship between customer satisfaction and loyal customers is disproportionate [2], for example, customer satisfaction is ranked on a 1-5 scale, namely:

1. Customer satisfaction at a very low level (level 1), most likely customers will move away from the company and speak ill of it.

2. Customer satisfaction at level 2 to level 4, customers feel somewhat satisfied, but it is still possible to move when a better offer appears.

3. Customer satisfaction at level 5, customers are very likely to buy back and even disseminate good news about the company.

High satisfaction or satisfaction creates an emotional bond with the brand or company and is not only fixated on reasonable choices.While satisfaction according to Kotler and Armstrong (2001: 9): Consumer satisfaction is the extent to which the assumption of product performance meets the expectations of buyers. If the product’s performance is lower than the customer’s expectations, the buyer is satisfied or very happy. According to Zeithaml and Bitner (2000: 75) the definition of satisfaction is: Consumer response or response regarding fulfillment of needs. Satisfaction is an assessment of the features or features of a product or service, or the product itself, which provides the level of consumer pleasure related to meeting consumer consumption needs. Consumer satisfaction can be created through quality, service and value.

Customer expectations are believed to have a large role in evaluating product quality (goods and services) and customer satisfaction. Customer expectations basically have a close relationship between determining quality and customer satisfaction. Customer expectation always exists because of four things (Kertajaya, 2004):
1. Individual Need or individual needs
If your customer already has high demands, then his expectations are definitely high too.
1. Word of Mouth
Customers can have certain expectations because of other people’s stories. Other people’s stories are often seen as references.
1. Past experience or past experience
People who already have good experience in the past will be able to receive services at least the same as they used to be. If not, he will be disappointed.
1. External communication or external communication
It is an attempt by the company to promise something to customers in order to attract customers.

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Source by Yufi Priyo

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October 8, 2019
Don’t Ignore These Telltale Signs of Drug Abuse in Teens
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Drug abuse has for a long been a problem among teenagers with peer pressure as the key factor driving it. Despite being well documented, parents and caregivers tend to ignore the apparent symptoms of drug abuse in the growing children. The early instances of drug abuse evoke far greater health consequences in this age group than in any other group.

One of the reasons behind the increase in the severity of repercussions of drug abuse is that during adolescence both body and mind are still in the process of development. Apart from the fact that drugs can alter brain chemistry and structure, illicit drug use among teenagers can increase vulnerability to motor crashes and instigate risky sexual behavior. Additionally, drug abuse increases suicidal tendencies, assaults, symptoms of mental health conditions and dropout rate at schools.

Illicit drug use also entails legal and social consequences, such as increase in incidents of violence, criminal activities and neglect, as well as a higher likelihood of abusing drugs in later life. In addition, pregnant teenage girls who continue engaging in drugs are at risk of harming the fetus and themselves in many ways.

Absence of evidence is not evidence of absence

Nurturing and caring for a teenager is no easy task. The bumpy journey of growth that includes a number of transitional phases, ranging from hitting puberty to adolescence, yearning for dependence to realizing independence, “I love you” to “I hate you,” to confronting life without a safety net to making sense of it all, can mislead parents, guardians and caregivers, especially when their children are on drugs.

Even in the absence of any evidence, it is important that parents who feel that something is wrong with their children trust their hunch and take significant remedial actions, such as talking to their children or seeking professional help.

One of the most practical tools to address the problem of drug abuse among teenagers is communication. Usually, drug-using teenagers develop traits that assist them in concealing their growing addiction-related practices.

They also spend their time incommunicado. When a teenager displays odd behavioral patterns, such as not being themselves after a social event, being vague about the details of the movie watched, getting home beyond curfew, avoiding interaction or getting close to their parents, it is best to investigate to safeguard their health and life.

Some of the below-mentioned warning signs specified by the National Institute on Drug Abuse (NIDA) can assist parents in keeping a check on their adolescent children:
- A change in peer group
- Carelessness with grooming
- Poor academic performance
- Increased absenteeism
- Loss of interest in favorite activities
- Changes in eating or sleeping habits
- Deteriorating relationships with family members and friends
Although the 2016 Monitoring the Future (MTF) survey of drug use among American teenagers suggests decline in the past year use of illicit drugs, except marijuana, alcohol and drug use amidst teenagers is a major public concern. In addition, there is substantial evidence that drug use in early years increases the likelihood of a teenager developing substance use disorder and the symptoms of mental health conditions in their adulthood. However, early intervention is known to reduce and treat these conditions more successfully compared to those who let the abuse linger or get treated late.

Pull the plug on drugs

The earliest warning signs of drug abuse among teenagers are changes in their behavior and mannerism. Usually, addressing a teenager’s drug abuse habits can be an unpleasant ordeal, which is at times riddled with extreme opposition from the patient.

Therefore, it is important that parents communicate with their adolescent children about the life-threatening consequences of drug abuse. They should also discuss about the ways that can assist in overcoming the challenge of drug abuse. They can guide their children in the right direction through their love and care.

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Source by Courtney Whetstone

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October 8, 2019
10 Reasons Masturbation Is Good for a Man’s Health

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Nope, it doesn’t cause blindness or hair to sprout wildly from a man’s hands. Masturbation is actually a very healthy hobby to have, affecting all areas of a man’s health and wellness from the top of his head to the depth of his heart. Ranging from everything from cancer prevention to self-love, masturbation is a free, easy hobby that yields powerful results for a man’s wellness.

#1: Body Confidence

Getting sexy with oneself is a great way to get in touch with erogenous zones and feel pleasure. Masturbation has also been shown to help people be more in touch with and feel better about their bodies, promotes intimacy, and improves communication regarding likes, desires, and dislikes with a partner. It’s a pathway to accepting oneself as well as being a confident lover.

#2: Feel-Good Hormones and Relaxation

Unlike partner play, masturbation is generally all about the orgasm. When a man orgasm, his body is flooded with dopamine, oxytocin, and endorphins. These are the “love and bonding” hormones that create a feeling of safety and warm fuzzies. They also lower cortisol, the evil stress hormone, which leads to less inflammation, weight gain, and stress-eating. Masturbation has also been shown to lower blood pressure, creating a relaxing mood.

#3: Cheeto-Fighting Powers

Remember that oxytocin? It keeps a man happy which stops emotionally-triggered food cravings for things like cheese, sugar, and other comfort goods. So put away the Ben & Jerry’s and pull out the lube instead.

#4: Improves Sperm Quality

Give swimmers an extra boost. Like anything else perishable, the fresher, the better. There are less motility issues and DNA damage when sperm is regularly turned over.

#5: Improved Microbiome

Who knew the key to bloating and gassiness was masturbation? The regular flood of pleasure keeps the guts in check and balances digestion. It’s due to the bloods increased circulation and positive hormone balance.

#6: Reduced Pain

Orgasm circulates the blood through the body which naturally help soothe aches and even headaches because pain can frequently be caused by dehydration and low oxygenation. Also, what feels better than an orgasm. Try for a P-Spot orgasm to extend the good vibes.

#7: It Makes a Man Mindful

Nothing requires a man to be in the moment like masturbation. Solo play is a form of erotic meditation, reducing stress and a racing brain. Sometimes it’s just the break a man needs.

#8: It Wards off Cancer

An Australian study found that men who ejaculated more than five times a week were a third less likely to develop prostate cancer. This seems to be because toxins build in the urogenital tract. When a man orgasms, it flushes the toxins from the system.

#9: Tones the Love Muscle

It’s like doing dead lifts for your dick. Everyone loses muscle tone with age; however, masturbation keeps the pelvic floor muscles strong which also help keep ED and incontinence at bay.

#10: Mood Booster

Back to those love chemicals. Masturbating releases dopamine and oxytocin which not only destress, but also lift the spirits, boost levels of happiness and satisfaction, and activate the reward circuits in the brain.

Of course, a man needs to keep his member primed and ready for action at all times. That’s why it’s important to use a penis health creme (health professionals recommend Man 1 Man Oil , which has been clinically proven safe and mild for skin) which is created especially for delicate penile skin and contains all the nutrients and vitamins essential to a strong, supple penis. It’s a quick and easy piece that should be included in every man’s grooming regimen that not only is good for him but feels amazing too.

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Source by John Dugan

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October 8, 2019
The 4 Main Types of Parenting (What’s Your Parenting Style?)

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No two sets of parents are the same. Each has different views about discipline and a different set of values they want to instil in their children. But while different in style, parents have the same goal – to create a world full of love for their kids and to guide them every step of the way.

Here are the 4 main types of parenting:

Authoritarian Parenting

Authoritarian parents are often referred to as the disciplinarians. With strict rules that are often not explained to the child, communication is often one way (from parent to child only). Discipline is the priority of authoritarian parents, therefore they have a less nurturing parenting style that often involves punishment. They have high expectations from their children and offer little to no flexibility.

Uninvolved Parenting

Like the name suggests, parents who have this style show little involvement in their children and pretty much lets their children do whatever they want. There is little communication between parties, less nurturing from the parents and a lot of freedom for the children and there is no particular discipline style utilized. Some parents choose this parenting style consciously, but most uninvolved parents usually have a lack of information about parenthood and unsure of what to do.

Permissive Parenting

Also referred to as Indulgent Parenting, parents who practice this style see themselves as their child’s friend rather than an authoritative figure. While they are warm and nurturing and communication is open, they offer little guidance and direction to their child and lets him make decisions on his own. Permissive parents usually don’t set rules and have minimal expectations of their offspring.

Authoritative Parenting

Many people think that this style is the most beneficial to children. Authoritative parents are nurturing and reasonable and even if they set high expectations for their child, they offer flexibility. When it comes to discipline, the rules are stated clearly and explained to the child. Communication is very open between parties and in a way that the young one will understand. Many children raised by authoritative parents think for themselves and are self-disciplined.

Some parents follow a particular parenting style strictly, but many practice a combination of styles. Experts recommend not to look at each style distinctively but instead, to see it as a continuum. Many parents also change their parenting as the child grows up. So what parenting style do you relate to the most?

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Source by Angela Kidd

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October 8, 2019
My Husband Says He’s Going To Leave Me, And Yet He’s Still In Our Home – Why?

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Often, when a husband announces that he is going to leave, a wife expects him to promptly pack his bags and begin the separation. It’s not that this is what the wife wants to happen. But when someone makes an announcement that is this serious, well, the assumption is that no one would want to drag their feet on this, as once the decision has been made, it’s probably easier to just go ahead and move out.

However, this isn’t what always happens. Some husbands make this announcement and then they don’t really move out right away. Some are still telling their wives that they are leaving even as they continue to park themselves on the couch and make use of the refrigerator. A wife might say: “I truly don’t get it. Three weeks ago, my husband came home and announced that he is going to leave me. He said that our marriage hasn’t been good for a while now and that he thinks that we should take a break and live apart to see what happens. This isn’t what I want. In my heart, I feel like if he leaves, he might never come back and we might end up divorced. He actually told me that he wanted to leave on a Friday night. I expected him to move out that weekend. Why wait? If you’re going to take the initiative to tell your wife that you are going to leave her, I would think that you would want to leave as soon as possible. That isn’t the case, though. It’s three weeks later and he’s still in our house. He’s still complaining. He’s still saying he’s going to leave and yet he is still here. I’m afraid to ask him why he’s still here because I am afraid that he would take that to mean that I wanted him out. My mom says that he is essentially free loading or that he’s too lazy to find a new place, but that doesn’t make sense, as my husband earns more than I do. Why do men say that they want to leave their wives and then stay at home?”

I can only speculate, because there are a variety of reasons. I will list some of them below so that you can see if any of them might ring true.

He May Not Want To Actually Leave And Was Just Trying To Get A Reaction: Sometimes, a husband truly is frustrated with the marriage or the situation, but he doesn’t know how to create change. He may have tried to make a change without success or he’s afraid that you will be resistant or defensive. So he puts the “leaving” out there in the hopes that you will try to stop him or that you will then be open to negotiating change.

He May Be Trying To Move Out At The Right Time Or In The Right Way: Some husbands do take their time in actually moving out. Many aren’t all that excited about moving from their familiar and comfortable home into a smaller apartment. Others will try to leave their wife in a good place before they physically move out. What I mean by that is that some will complete repairs and necessary maintenance before they leave so that their wife doesn’t have to worry about this.

He May Be Having Second Thoughts: This is the final suggestion that I will make. We all say things or make decisions out of frustration, only to have second thoughts later. Actually moving out of your home and pursuing a marital separation is a huge step. And it would be completely normal for him to reconsider and then to hesitate to admit this. It’s possible that he’s hoping that this will just blow over or that you will ask him not to leave.

Deciding Where To Go From Here: Since you can’t know which of the above is true (unless he tells you,) then you have to ask yourself what really matters the most. If you want to save your marriage, then I think you have focus on the fact that at least he’s still there – whatever the reason. It’s so much easier to save your marriage when your husband is physically present. When he moves out, it can be difficult to reconnect and to not have repeated misunderstandings since communication is limited and not always face-to-face. Yes, I know that it is frustrating that he’s sending mixed signals and that this is confusing. But I think that it is better to focus on the fact that he is there rather than questioning him and then potentially forcing him out. If you can use this time to improve things so that he doesn’t follow through and leave, then that’s probably the best option.

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Source by Leslie Cane

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October 7, 2019