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Top 6 Ways to Get An Angry Customer To Back Down

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1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apology needs to be carefully worded. Here’s an example of a sincere, yet careful apology:

“Please accept my sincere and unreserved apology for any inconvenience this may have caused you.”

2. Kill Them Softly With Diplomacy. This simple phrase has never failed me: “Clearly, we’ve upset you and I want you to know that getting to the bottom of this is just as important to me as it is to you.” When you say this, anger begins to dissipate. You’ve addressed the anger directly and non defensively and you haven’t been pulled into the drama of the attack.

3. Go into Computer Mode. To use Computer Mode you take on the formalities of a computer. You speak generally, without emotion, and you don’t take the bait your angry or difficult customer is throwing you. Your words, tone, and attitude are completely impersonal and neutral – (Think of the automated response system you speak to when you call your wireless phone company or bank.)

This “computer mode” response deflects, diffuses, and disarms angry customers because you don’t add fuel to the fire by giving your difficult customer what they want -an emotional reaction. When you don’t take the bait, the difficult customer is forced to stop dead in their tracks. And that means you regain control (and confidence).

The Computer Mode Approach In Action

Let’s say your customer says:

“You don’t give a d*** about customers. Once you get a customer locked into a contract, the service aspect is over.”

While it may be tempting to fuel the fire with an equally hostile response such as “What’s your problem, creep?”

Don’t take the bait. If you do take the bait, the situation will only escalate and nothing productive or positive will result. A computer mode response might look like this:

“I’m sure there are some people who think we don’t care about servicing customers.”

“People get irritated when they don’t immediately get the help they need.”

“It’s very annoying to experience a delay in service response.”

“Nothing is more distressing than feeling like you’re being passed around when all you want is help.”

And then you stop -like a locked up computer.

No matter how uncomfortable the verbal abuse is or how ridiculous it becomes, continue to respond without emotion. This tactic works because it is neutral, doesn’t take the bait, and because it is unexpected. The difficult customer wants to throw you off, make you lose control, and to get you to respond emotionally. When you fail to do each of these things, you actually regain control.

Go into “computer mode” the next time you’re faced with verbal abuse from an irate or unreasonable customer, and I promise you, you’ll quickly regain control —and you’ll have fun with the process.

4. Give this question a shot: “Have I done something personally to upset you?… I’d like to be a part of the solution.” Of course, you know you haven’t done anything to upset the customer. You ask this question to force the angry customer to think about his behavior. Often, the mere asking of this question is enough to get the ballistic customer to begin to shift from the right brain to the left brain, where he can begin to listen and rationalize.

5. Show empathy – Empathy can be a powerful tool used to disarm an angry customer and show that you genuinely care about the inconvenience the customer has experienced. Expressing empathy is also good for YOU, as it helps you truly begin to see the problem from the customer’s perspective/and this perspective will help keep you from losing your cool when your customer gets hot. By letting customers know that you understand why they are upset, you build a bridge of rapport between you and them.

Here are some phrases that express empathy:

o “That must have been very frustrating for you.”

o “I realize the wait you encountered was an inconvenience.”

o “If I were in your shoes, I’m sure I’d feel just as you do.”

o “It must have been very frustrating for you have waited five days for your order and for that I am sorry.”

6. And finally, here’s a tip that works like magic. …. Show appreciation for the difficult person’s feedback. After your difficult customer has ranted and raved, you can regain control of the conversation by interjecting—not interrupting, but interjecting to thank them for taking the time to give you feedback. You can say something like:

Thanks for being so honest.

Thanks for taking the time to let us know how you feel.

We appreciate customers who let us know when things aren’t right.

Thanks for caring so much.

The reason this tip works so effectively is because the last thing your irate or unreasonable customer expects is for you to respond with kindness and gratitude. It’s a shock factor and many times you’ll find that your customer is stunned silent and this is exactly what you want. When the customer is stunned into silence, you get in the driver’s seat and steer the conversation in the direction you want it to go.

When you do these things you’ll find that being on the receiving end of verbal abuse doesn’t have to be threatening or intimidating. You can come across as confident, composed and strong…and most importantly, you’ll regain control of the conversation.

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Source by Myra Golden

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July 29, 2022
6 New Best Practices For Exceptional Customer Service

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Providing excellent customer service may be one of the most important things you will do in your business. After all, if you do this part poorly, you’ll lose current customers and perhaps future customers too when they find out.

1. Create Standard Policies and Procedures

Setting up standards of service that your customers will read before and after buying and that you can use as your basis for how you provide a solution to their problem will help tremendously. Ensure your return policy, terms of service, and expectations are very clear to your customers.

2. Let The Customer Speak First

When a customer contacts you due to a problem, let them talk first. You want to listen to what they have to say and let them know you’re listening by making the right sounds, giving the right looks (if in person) and parroting back to them what you think they meant by what they said in your own words. Most customers tell you what they want in the first minute.

3. Don’t Take It Personally

If you are the product creator or direct service provider, it can be hard to provide customer service for yourself because it’s so personal. If you can’t separate things and see them as not personal and only business, you may want to outsource to someone who can do a better job at providing customer service to your customers.

4. Don’t Be Negative

Even if you have to say no to someone, it’s imperative that you maintain your composure and don’t be negative. Don’t attack. Don’t defend. State policies that you plan to stick to in a matter-of-fact way. Repeat if necessary, always using a calm voice.

5. Be Easy to Find

Don’t make it hard for your customers to contact you. The emails you send to your audience should allow for replying and not be a no-reply email address. Big corporations do use these but as a smaller business, you’ll turn away too many people if you do it too.

6. Get a Mirror

If you’re talking to people on the phone, get a mirror that you can look at while talking. If you smile and talk to the mirror, you’ll come off as friendlier and more approachable, and this will help keep the person calmer.

The thing is, while you want to say that the customer is always right, sometimes they’re not. Sometimes customer service feels like harassment. Even so, you need to put it in perspective and try to listen to what they have to say and what their complaint is first. Try to listen through the anger and find the solution. Create policies that make sense but be willing to bend them. If someone is extra angry, you may be better off giving them a refund.

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Source by Jon Allo

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July 28, 2022
Gender Wars: Has The Time Come For Men And Women To Heal Their Emotional Wounds?

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When it comes to the mainstream culture, it is not uncommon for men to be put down and to be seen as the bane of the earth. This doesn't mean that women are not also seen as the problem, but this could be seen as something that takes place underground, to speak.
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So, while there are plenty of newspapers and TV stations that are only too happy to paint all men as being a certain way; there are also plenty of websites and videos online that are happy to paint all women as being a certain way. It could then be said that it is socially acceptable to put men down but the same can't be said when it comes to putting women down, which is why this has to be done in a more covert manner.

Plenty of Fuel

It seems that not a day goes by when there isn't something in the mainstream media that doesn't add to the view that men are worthless human beings. Sometimes, something small will be used to prove this, while at others, it will be something that is far bigger.

For example, when a woman in the public eye claims that she has been harassed by a man, not a lot of thought is given as to whether or not this actually took place. There are at least two reasons for this: firstly, women are often portrayed as innocent and pure and, secondly, all men are often portrayed as primitive beings that can't control their urges.

The Accepted Narrative

Thus, regardless of whether or not a man is actually guilty, he is going to be used to support the view that all men are the same. Clearly, if a man is found to be guilty the appropriate action should be taken, but, without the evidence that he has done anything wrong, it shouldn't be assumed that he has done anything wrong.

The people in the media who support this view of men don't seem to care about the damage that something like this could do to an innocent man's life. It's as though a man deserves to have his whole life ruined, irrespective of if he has done anything wrong.

Validation

And, if a woman believes that are men are the same, it is going to be music to her ears to hear the mainstream media talk about men in this way. A woman like this may have been in a number of abusive relationships, for instance.

Seeing a man go from a position of power to being destroyed is then going to be extremely satisfying. She probably won't have met this man, but seeing him go down will allow her to indirectly experience revenge.

The Other Side

When it comes to what is taking place away from the mainstream media, there is plenty of content that basically goes into how worthless women are. One of the main themes is that women can't be trusted and that if they find another guy who has more money / status, they will soon disappear.

And, if a man has been in a relationship where the woman walked away or if he has found it hard to experience fulfilment in this area of his life, for instance, he can be only too happy to hear other men say that women are useless and good for one thing. It will be as though they are enslaved to their biology, are heartless, and are not consciousness beings, unlike men who are in control of their urges, have a heart, and are aware.

Letting of Steam

Due to what a man has been through he will no doubt carry a lot of anger, anger that is likely to allow him to avoid feeling powerless and helpless, for instance. The experiences what he reads about online will end up enforcing what he already believes.

This is then likely to create even more distance between him and women and make it even harder for him to experience fulfilment in this area of his life. Even so, what this will do is allow him to be right, and this is one of the ego minds greatest needs – being wrong is seen as something that will lead to death.

A Messy Situation

There are then women who hate all men and men who hate all women, along with men who hate themselves and pedestalize women and women who hate themselves and pedestalize men. Therefore, even though it is not possible to say that it is only men who are under attack, it is undoubtedly more socially acceptable to attack men.

If someone believes that all men / women are the same and is happy to see a man / woman suffer, it is likely to show that they are carrying a number of emotional wounds. If they were able to get in touch what how they feel below their anger and rage, they may find that they feel rejected, powerless, helpless and worthless, amongst other things.

A Reactive Existence

Being in touch with these feelings is then likely to cause them to feel incredibly vulnerable; whereas being in touch with the more surface level emotions (such as anger and rage) is likely to allow them to feel strong and powerful. But, while living in this way can allow them to feel strong and powerful, it is going to cause them to be controlled by how they feel.

Not only this, it will stop them from being able to realize that not all men / women are the same and to see them as individuals. What they believe will define how they experience life, thereby stopping them from being able to experience anything that goes against what they believe.

A Deeper Look

When it comes to the emotional wounds that someone can carry, what has happened in their adult life is certainly going to play a part. Yet, what is likely to play an even bigger part is what took place during their early years, and what has been passed down from their ancestors can also play a part.

What took place during their early years that can be what is defining how they perceive men / women and the kind of men / women women they will be attracted to and attract. If someone had a father or mother who was abusive, for instance, it would have most likely caused them to experience a lot of trauma, and, it would have laid down the foundations for them to be drawn to men / women who would also abuse them.

Two Levels

How they were treated at this stage of their life would have become familiar, and what is familiar is what is classed as safe to the ego mind / unconscious mind. The years would then have passed but they are still going to carrying the trauma of being violated and abused.

It is then not going to matter what their conscious mind wants to experience, as their unconscious mind will want to experience what took place all those years ago. The trouble is that if someone is not aware of how their early years are affecting their adult life, it will be normal for them to feel like a victim and to blame all men / women.

Self-Victimization

If going within and working through emotional wounds was easy, it would be a part of everyone's life One of the biggest challenges to doing this type of work is that the mind disconnects from the body to avoid pain, which can result in someone's inner wounds being projected onto others.

The people who they come into contact with will then press their buttons, so to speak, but they won't be able to see that these people are mirroring back what they need to resolve within their own being. Without this understanding, they can end up seeing themselves as a victim and other people as perpetrators.

Conclusion

If someone wants to grow and develop and no longer wants to feed into this drama, they may need to reach out for external support. With the assistance of a therapist or a healer, for instance, they will be able to gradually work through their emotional wounds.

But, if someone is caught up on their own stuff due to their current level of consciousness, there will be no reason for them to change. As a result of this, they will continue to live a reactive life and to play out their early drama.

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Source by Oliver JR Cooper

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July 27, 2022
Get Fast and Effective Results With Ayurvedic Medicine For Nerves Strength
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Nervous illness is a result of a lot of mental and physical ailments like anxiety, depression and panic attacks. It can further cause heart palpitations, headache, backache, nausea, excessive urination, and diarrhoea.

Anxiety originates from a lot of medical, environmental and cumulative stress factors.

Phobias and causes like the sudden death of a loved one or abrupt life changes can trigger emotional stress resulting in panic attacks.

Drugs are never an option. For permanent effect, it must be cured naturally by the help of Ayurvedic medicine.

Why Opt For Ayurveda?

Ayurveda, the age-old remedy of ailments, treats simply through the help of natural herbs and home remedies. Based on the simple analogy of a balanced diet, healthy lifestyle and proper exercise, it provides permanent relief with no side effects.

Home Remedies to Cure Nervous Weakness:

Ayurvedic medicines for nervous weakness are not only effective but also affordable.
1. Suitable Diet: Mylein, a layer of fat, coats the spinal cord and nerves. A proper intake of Vitamin B12 and Vitamin D helps stop its erosion which thereby results in nervous weakness. Add dry fruits, green vegetables, milk, fish and meat in your diet. Berries are rich in sodium and iron and help strengthen nerves.
2. Oil Massage: A proper massage of warm almond oil over your body can help cure muscular tension and stiffness. By improving blood circulation, it relaxes strained muscles.
3. Ayurvedic Concoction: An herbal concoction or ‘churana’ is the best Ayurvedic medicine for nerves strength. Add some lukewarm water to a mixture of kapikachu, black gram, ashwagandha and bala root powder (one teaspoon each). Drink it twice every day for maximum effect.
Natural Herbs And Remedies For Curing Anxiety And Panic Attacks:

Ayurvedic medicine for anxiety and panic attacks includes:
1. Chamomile: A cup of chamomile tea can help you calm down during or before a possible panic attack. It produces a relaxing effect and soothes the mind. However, pregnant women must not consume it.
2. Valerian Root: Being a natural sedative, it is the best cure to deal with insomnia. Drinking a simple mixture of crushed valerian root with some warm water before bed can help sort anxiety and produce a lasting effect.
3. Arctic Root: Being a natural adaptogen, it acts as a barrier to combat with body fatigue, stress, and nervous tension. It also produces a drowsy effect to cure sleeplessness. It is known by various names like Golden Root, King’s Crown and Orpin Rose.
4. Proper Exercise: Breathing or walking in the fresh clean air some times a week can ease your mind by releasing feel-good hormones called endorphins. Pranayam, Kundalini yoga, and Dhanurasana yoga keeps the nervous system healthy and cures anxiety and depression by providing long-term benefits.
5. Proper Diet: Add tuna, avocado, spinach, and salmon to your diet for proper intake of omega-3 fatty acids and folic acid. This help to ease depression and combat panic attacks. Choose warm, cooked food over stale junk food and drink vegetable juice regularly. Drink plenty of water to avoid dehydration.
6. Proper Lifestyle: Make sure you follow a proper routine and get enough sleep to avoid irritation and fatigue throughout the day.
With a fit body and mind, internal healing is faster and more effective as compared to allopathic treatment. With proper Ayurvedic treatment for depression, your very soul will feel calm and composed.

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Source by Ajit Kumar

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July 23, 2022
Your Lifestyle And Hypertension (Part 2)

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Let’s go a little quantitative and slightly medical for a while. When you visit your doctor or any legally recognized health practitioner, taking your blood pressure is one of the basic examinations to be performed. And afterwards, they usually scribble some jargons on a piece of paper and probably prescribe to you some drugs thereafter, with cacographic handwritings. Blood pressures are measured with the use of a Sphygmomanometer tied around your upper arm as a cuff, and the values are documented as a fraction of your highest blood pressure (systolic) to your lowest blood pressure (diastolic). Normal values are of the ranges 100-140mmHg for the systolic and 60-90mmHg for the diastolic.

Secondary hypertension usually results from an identifiable cause. It is a case of “if Jericho refuses to challenge Israel, Israel must pull down Jericho!” either way, everybody must know that Israel wins. This means that primary hypertension can later become Secondary hypertension or Secondary hypertension can usually occur on its own due to identifiable causes such as Kidney failure, Hyperthryroidism or Coarctation of the Aorta and so many others. Either way, one’s body organs begin to fail. Jericho’s wall starts to fall!

Two new concepts suddenly emerge at this point. The one is called Hypertensive urgencies and the other is known as hypertensive emergencies. Both involve a sustained high blood pressure above normal (about 180/110 mmHg), however the latter usually occurs with an evidence of target organ damage. What are these target organs? They include the eyes, the Kidneys, Brain, Lungs and Heart. Imagine a blind bedridden human with paralysis, bad kidneys and yet has a heart attack. A good example of the living dead. Many patients are usually noncompliant when the doctor says, “Sir, we would need to admit you immediately”. This statement is often made when the kidneys have written resignation letter to the association of body parts and both eyes have decided to get a divorce.

Is Hypertension Age Dependent?

While hypertension is commonly a condition in adults and much worse in the elderly, children oftentimes are diagnosed of hypertension but this is very rare: like finding one bad egg in a warehouse of shipped crates. Children affected often fail to thrive or develop as should be, frequently have nose bleeding, easily fatigued, often breathless, blurred vision, irritability seizures and sometimes facial paralysis. If found in children, it usually is a pointer to a problem with their kidneys.

I’m Pregnant, What about me?

Hypertension would usually occur in 8-10% of global pregnancies, and is said to be in pregnancy if there is sustained elevation of blood pressure after 2 checkups within a 6-hour period in between checkup’s. It could be a preexisting hypertension which must have been present before conception. It could also be gestational due to pregnancy and may then progress to what we call Preeclampsia which is characterized by increased protein in the urine in addition to the raised blood pressure. Preeclampsia is present in 5% of pregnancies. However, preecmplamsia can further progress to becoming Eclampsia, which is a very fatal gestational hypertensive emergency. It is capable of claiming the lives of both mother and unborn child. Pregnant women should have regular antenatal checkups and have their blood pressures closely monitored and controlled when necessary.

Even drugs are Culprits.

All substances are potential poisons, the dosage would tell. There are many other factors aside from drug dosage that can cause adverse drug effects. Drugs such as NSAIDS(pain killers), Oral contraceptives like morning after pill, drugs that increase your heart rate, drugs that retain fluid in your blood vessels(Antidiuretics) and various Steroids can cause Secondary hypertension.

What do I do now?

Hypertension is not the end of life. Visit your doctor and listen to whatever treatment modalities he or she gives you. Be compliant. This is a serious one. Poorly managed hypertension is as good as no treatment at all. Appropriate lifestyle modifications are essential here: exercise regularly, reduce salt intake, avoid much stress, Smoking and Alcohol intake should be a no no, or at least reduced to nonlethal amounts. You may also want to quit these 2 habits meet with your doctor for advice. Eat well and Sleep well. DASH (Dietary Approach to Stop Hypertension) diet is encouraged here. Your meals should generally contain low fat dairy foods, enough vegetables and whole grains, fruits are also essential with limited sugar-sweetened foods and beverages.

Hypertension is another hidden menace in our evolving society. Let’s all join hands and fight it off together. Health is no doubt Wealth.

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Source by Nelson U Udeme

Views: 0

July 23, 2022
Why Treating Symptoms Alone Won't Heal Discomfort, Pain or Illness

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The human body is simply the vessel for emotional and spiritual beings that we are. And you cannot possibly heal your physical body alone from symptoms of pain, illness or disease, without also healing your mind and spirit. Balance; it's always about balance. Our well-being or dis-ease is a direct result of the flow of energy of each of these parts equally. This is why treating your symptoms of discomfort or pain doesn't work. You need to heal the part of you that created the symptom of discomfort in the first place.

Our physical bodies were designed to be self-correcting with numerous healing systems of checks and balances. The autonomic nervous system is just one of the systems in our body that shows us this. This is the system in our bodies that is responsible for control of the bodily functions not consciously directed, such as breathing, the heartbeat, and digestive processes. This system includes the parasympathetic and sympathetic nervous system.

The parasympathetic nervous system, also known as the rest and digest system, is what conserves energy as it slows the heart rate and increases intestinal and gland activity when necessary. The sympathetic nervous system's primary function is to stimulate the body's fight-or-flight response. Fight-or-flight is a physiological response to a perceived harmful even, attack or a threat to survival. This entire autonomic system's design helps prepare the body to cope with stress and threats, as well as returning the body to a resting state afterwards.

Bear in mind that times of the past generations were much simpler. Most families back then consisted of two parents, one of which was usually taking care of the children. Times of today are very different and the challenges of two working parents or in many cases, single parent families are many. Oftentimes, most of us run around scattered most of the time trying to get all of the necessary things accomplished in a day with no time for rest.

Due to this consistent stresses of life during these times, we are generally living most of our days within the sympathetic nervous system. Understand that our bodies were not meant to be in a constant state of fight-or-flight response system. When our bodies don't regularly return to a period of rest afterwards, it wreaks havoc on our organs and systems with all of the hormones being released on a constant basis. Hence, creating aches and pains, illness or even disease. This is our bodies way of telling us to stop, listen and slow down, of which, most of us rarely do.

This is only one of the physical systems of checks and balances our bodies were designed with. Now let's think about our emotions. When you live in a constant state of fight-or-flight, your emotions tend to get scattered and less than positive. The negative emotions of ongoing stress, depression, anxiety, constant excitement and even possible emotional pains of our past are all traumatic emotional energy.

The negative emotional energy also gets channeled into the physical body, showing too, as the aches and pains in our daily lives. This is our bodies way of trying to dispel this energy and in most cases, if you stop and listen to your body, these symptoms ease and your body recovers naturally. It's when you continue to ignore your body, that it creates longer lasting effects such as illness and disease.

So stop treating your symptoms of pain and listen to your body. Take the time to rest. We all need a reset button for ourselves every day to stay healthy. I'm not saying that you can't be Superman / woman and get it all done in a day, because you probably can and most likely do. Most of us have grown accustomed to this daily way of life, but at what cost? Is it worth your health? This is such a difficult lesson for most but think of your loved ones around you. Don't you want to be there for them in a healthy and balanced state for years to come? Because I'm pretty positive that they want that for both of you.

When your feeling imbalanced, not well, or have aches and pains, remember your body is trying to tell you something. And oftentimes, physical issues manifested from a less than positive emotional place. So treat your entire being with balance and rest to help you to determine the root cause, which you can then deal with and heal fully. Throwing medication at a symptom will simply mask it, while the core issue is still very much alive. Core issues grow and fester, and at a certain point, they make you stop and listen.

I'm living proof of that, having had thyroid cancer at the age of 37. My symptoms started when I was 27 but I didn't stop to listen to my body. I send you these healing tips from a place of love in the hopes that you may not have to go through a life altering disease like I did. Again, it's so important to understand that you cannot heal the whole of you, without healing each of the parts.

Take time to do things that are relaxing to you every day. Even if 15 minutes a day is all the time you can spare, aren't you worth it? The correct answer here is yes. Do something just for you, that you love, that makes you happy and whole. Balance and center with some quiet and calm time for you. You'll be amazed what a little you time can do for you. You will slowly but surly start to notice those aches and pains slowly fading away, or maybe you start sleeping better at night. Ah, the magic!

If you would like help in easing the aches and pains of life that is possibly of a deeper emotional energy that needs released, please reach out for a 15 minute consultation. See if Reiki Healing Energy is right for you. Or if someone you know could benefit from this article, please share it so that everyone has the opportunity to heal their life.

Love and light,
Nicole

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Source by Nicole Lawler

Views: 0

July 20, 2022
The Different Types of B Vitamins

There are a large number of B vitamins that are needed to keep all of the body functions performing properly. All of the B vitamins are essential for a number of different processes. Without sufficient B vitamins the blood supply would not be healthy and this leads to a variety of illnesses and diseases. The brain needs B vitamins to function correctly and the heart also needs B vitamins to stay healthy and prevent heart disease and food is broken down into the various nutrients by B vitamins. In fact, just about every organ and process within the body requires at least one form of the B vitamin.

Thiamin, or B1, is the B vitamin that the body needs to keep all of its cells, especially the nerves, functioning correctly. It is especially important for memory and general mental health and is one of the B vitamins that is required to convert food into energy.

Riboflavin, or B2, is the B vitamin that is essential for releasing the enrgy from food that has been consumed. Without this B vitamin the body cannot grow or develop properly as red blood cells will not be as healthy as they should be.

Niacin, or B3, is the B vitamin that is involved in over fifty processes, ranging from detoxifying chemicals to making hormones and releasing energy from food.

Pantothenic acid, or B5,works with several other B vitamins for a number of essential processes including breaking down fats, proteins, and carbohydrates into energy and is also the B vitamin that is needed to form vitamin D, a variety of hormones, and red blood cells.

Pyridoxine, or B6, is the B vitamin that is largely responsible for redistributing the amino acids to create over five thousand proteins that are needed by the body and is also one of the B vitamins needed to form various enzymes.

Biotin, or B7, is one of the B vitamins that are involved in a number of processes within the body, including the breaking down of fats, carbohydrates and proteins into useable energy forms.

Folic acid, or B9, is the essential B vitamin for aiding in cell growth and division, especially during pregnancy. This B vitamin is also necessary to make natural chemicals which control the appetite, moods and quality of sleep. It is also the best B vitamin for helping lower the chances of suffering a heart attack or stroke by keeping the arteries open.

Cobalamin, or B12, is one of the B vitamins that is important in the process of converting the carbohydrates, proteins, and fats into energy. This B vitamin is also vital in forming the protective covering of nerve cells and to keep red blood cells healthy, and help prevent heart disease.

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July 16, 2022
Be Aware! New Dangerous Virus Alert – The WannaCry Ransomware Attack

The WannaCry ransomware attack was a May 2017 worldwide cyberattack by the WannaCry ransomware cryptoworm, which targeted computers running the Microsoft Windows operating system by encrypting data and demanding ransom payments in the Bitcoin cryptocurrency.

The attack began on Friday, 12 May 2017, and within a day was reported to have infected more than 230,000 computers in over 150 countries. Parts of the United Kingdom’s National Health Service (NHS) were infected, causing it to run some services on an emergency-only basis during the attack,Spain’s Telefónica, FedEx and Deutsche Bahn were hit, along with many other countries and companies worldwide. Shortly after the attack began, Marcus Hutchins, a 22-year-old web security researcher from North Devon in England then known as MalwareTech discovered an effective kill switch by registering a domain name he found in the code of the ransomware. This greatly slowed the spread of the infection, effectively halting the initial outbreak on Monday, 15 May 2017, but new versions have since been detected that lack the kill switch. Researchers have also found ways to recover data from infected machines under some circumstances.

WannaCry propagates using EternalBlue, an exploit of Windows’ Server Message Block (SMB) protocol. Much of the attention and comment around the event was occasioned by the fact that the U.S. National Security Agency (NSA) had already discovered the vulnerability, but used it to create an exploit for its own offensive work, rather than report it to Microsoft. Microsoft eventually discovered the vulnerability, and on Tuesday, March 14, 2017, they issued security bulletin MS17-010, which detailed the flaw and announced that patches had been released for all Windows versions that were currently supported at that time, these being Windows 7, Windows 8.1, Windows 10, Windows Server 2008, Windows Server 2012, and Windows Server 2016, in addition to Windows Vista (which had recently ended support). However, many Windows users had not installed the patches when, two months later on May 12, 2017, WannaCry used the EternalBlue vulnerability to spread itself. The next day, Microsoft released emergency security patches for Windows 7 and Windows 8. Organizations were advised to patch Windows and plug the vulnerability in order to protect themselves from the cyber attack.

Those still running older, unsupported versions of Microsoft Windows, such as Windows XP and Windows Server 2003, were initially at particular risk, but Microsoft released an emergency security patch for these platforms as well. Almost all victims of the cyberattack were running Windows 7, prompting a security researcher to argue that its effects on Windows XP users were “insignificant” in comparison.

Within four days of the initial outbreak, new infections had slowed to a trickle.

Several organizations released detailed technical writeups of the malware, including Microsoft, Cisco, Malwarebytes, Symantec and McAfee.

The “payload” works in the same fashion as most modern ransomware: it finds and encrypts a range of data files, then displays a “ransom note” informing the user and demanding a payment in bitcoin. It is considered a network worm because it also includes a “transport” mechanism to automatically spread itself. This transport code scans for vulnerable systems, then uses the EternalBlue exploit to gain access, and the DoublePulsar tool to install and execute a copy of itself.

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April 27, 2022
Bandits Attack Katsina Communities, Kill One, Injure Several Others

Gunmen have killed at least one person and injured several others in an attack on six villages in Batsari Local Government Area of Katsina State.

A witnesses told SaharaReporters that the armed bandits numbering about 200 invaded the towns on motorcycles on Friday.

He listed the affected villages as Yandaka, Salihawar Duba, Garin Goje, Watangadiya and Dutse Maizane.

He further said the bandits blocked roads linking to those areas and shot sporadically to pave way for their operation.

“The bandits killed one Alaramma Kabiru Kano at Garin Goje Village, injured several others, rustled our cows, and carted away undisclosed sums of money from the residents,” the source said.

Police Public Relations Officer in the state, SP Gambo Isa, confirmed the incident.

He said the bandits laid ambush for the joint forces of military and police, which led to heavy exchange of fire.

The attack is coming less than 24 hours after Governor Aminu Masari said many people in the state do not see Coronavirus as a problem but banditry.

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http://saharareporters.com/2020/05/08/bandits-attack-katsina-communities-kill-one-injure-several-others

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May 9, 2020
WHO reports fivefold increase in cyber attacks, urges vigilance

Since the start of the COVID-19 pandemic, WHO has seen a dramatic increase in the number of cyber attacks directed at its staff, and email scams targeting the public at large.

This week, some 450 active WHO email addresses and passwords were leaked online along with thousands belonging to others working on the novel coronavirus response.

The leaked credentials did not put WHO systems at risk because the data was not recent. However, the attack did impact an older extranet system, used by current and retired staff as well as partners.

WHO is now migrating affected systems to a more secure authentication system.

Scammers impersonating WHO in emails have also increasingly targeted the general public in order to channel donations to a fictitious fund and not the authentic COVID-19 Solidary Response Fund. The number of cyber attacks is now more than five times the number directed at the Organization in the same period last year.

“Ensuring the security of health information for Member States and the privacy of users interacting with us a priority for WHO at all times, but also particularly during the COVID-19 pandemic. We are grateful for the alerts we receive from Member States and the private sector. We are all in this fight together,” said Bernardo Mariano, WHO’s Chief Information Officer.

WHO is working with the private sector to establish more robust internal systems and to strengthen security measures and is educating staff on cybersecurity risks.

WHO asks the public to remain vigilant against fraudulent emails and recommends the use of reliable sources to obtain factual information about COVID-19 and other health issues.

For more information, please visit: www.who.int/covid-19.

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May 9, 2020