Global Digital Store – Ebooks and Softwares

Tag: Arms

  • Customer Service Tips – How to Handle Irate Customers

    [ad_1]

    Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need to know all the jobs, so they can step in if someone calls off sick, or if sales are higher than expected.

    The manager needs to be highly trained in excellent customer service. This type of service is called “wow” service because your customers will say “Wow!” about their experience at your restaurant.

    One way to easily accomplish that “wow” experience is simply by telling your managers that every time they are in direct contact with any guest, that they are smiling, being friendly and attentive to the guests. If a famous person was coming to your restaurant, how would you treat that person? Every guest should be receive that same VIP treatment.

    In case of a dissatisfied, angry, or irate customers, we recommend applying the GLAD technique. This will dramatically decrease customer related matters, and lead to customer recovery.

    What is the GLAD Technique?

    1. Go to the guest
    2. Listen carefully to the guest
    3. Apologize to the guest
    4. Do what it takes to solve the problem

    When approaching the upset customer, always shows genuine concern. It is important to listen to the guest without cutting them off. Make sure that you take the time to fully understand their concerns. Remain calm. Responding to anger in a calm manner may help reduce the person’s anxiety. Don’t be fake, be real.

    Always apologize to the guest, even if the customer is wrong. Even when you are certain the person is wrong, go with the mindset that the person is right. Never offer excuses as to why the problem occurred, but offer solutions instead.

    Solutions will vary depending on the complaint and the circumstances. Offer a solution and ask if this will meet the customer’s needs. Go above and beyond. Remember, one angry customer leads to other lost customers. Keep in mind that for each customer you lose, you will lose 11 customers within the next few weeks. That number will compound because those 11 people will also repeat what they heard from the first customer. Ultimately you could be losing hundreds of customers because of one dissatisfied customer. If the matter is serious, you could even lose your restaurant’s reputation, and the restaurant could end up being shut down.

    Every customer that leaves your restaurant tells family, friends and co-workers about the experience at your restaurant. If the experience was mediocre they won’t say anything, but if it was very good experience at your restaurant they will tell others. If it was a negative experience and they walked out dissatisfied, then the reputation of your restaurant will be impacted. Negative feedback from your customers could mean the end of your business. Don’t underestimate the power of the word-of-mouth effect. Word-of-mouth will work with you or against you depending on the guest’s experience.

    Do you really want to lose business because of customer complaints? Teaching effective customer service techniques to your managers and staff should be at the top of your to-do list.

    Teach your managers to be proactive in preventing customer related matters. Manager presence in the dining room is a wonderful path to reduce customer complaints. The manager should spend at least 80% of his/her time in the dining room, and only 10% in the manager’s office.

    The manager also needs to physically approach each customer’s table to ensure that WOW guest service is in effect. The manager also needs to learn how to detect negative body language and how to express positive body language.

    How do customers show their dissatisfaction with their body language?

    • When you are in direct eye-to-eye contact, you can witness the anger in the customer’s eyes.

    • Seeing untouched food, especially when everybody at the table ate their food, except the one customer who barely touched his or her food.

    • The manager asks the customer, “So how was your meal and service tonight?” The customer replies, “It’s okay”. If the customer was fully satisfied with both the service and the meal they may say it was “terrific” or “great,” not just “okay.”

    • When you look at a guest and you get an uncomfortable “gut” feeling, act on that feeling.

    • You see a customer looking around as though they want someone to help them. You may even see them glaring at a server speaking with other customers.

    What is your body language saying?

    • Always use direct eye contact when talking to your guests. Never look away while you are talking to your guest. Looking away gives the impression that you are not interested in what the other person has to say.

    • Never cross your arms when talking to guests, this could be interpreted as shutting them out or anger.

    • Never roll your eyes, as this is very disrespectful and it appears that you are belittling their concerns.

    • Constantly listen to the guest even if they are angry. It may help to allow the person to vent their anger. Always acknowledge their feelings.

    • Ask the customer what would improve the visit to your restaurant.

    What do you do with Moody Customers?

    This is your opportunity to turn around the customer’s mood from a bad to good. Make certain that you are on top of things and pay attention to details. If you have any concerns about their experience, you may even offer the table a free appetizer or dessert. It may seem like you are losing money by “giving away” food or “discounting” their meals; however, you will lose more money from each lost customer than you will for that one food item or meal. If you successfully turn things around, then you may create repeat business. Kindness and consideration of their needs will often overcome their anger.

    A wise person said, “How you handle positive feedback is important, but it is more important to know how to handle negative feedback.” Make sure you tell the customers that you appreciate the fact that they took the time to tell you about their experience. Don’t make excuses, instead find solutions. Don’t disagree with the customer, even if you know the guest is wrong.

    If you don’t learn from your mistakes, you are doomed to repeat them again and again.

    [ad_2]

    Source by Donna Schim

    Views: 0

  • Mad Max: Fury Road Relationship Between Max and Furiosa

    [ad_1]

    Mad Max Fury Road is a story that involves two people by the name Max and Furiosa who are held captive and are trying to escape from Hamlet. Max is suffering outrageous fortunes but he is learning from the fortunes while Furiosa has decided to oppose her troubles by taking arms against the leaders of Hamlet. The two characters cannot trust each other at first but due to their circumstances they are forced to rely on each other. Love is humanized in the film where much deeper conventions of love are stricken. Max is a loner and a survivor who has been traumatized in a world where people see him as a blood bag. On the contrary Furiosa is scheming a plan to help five women who have been enslaved in Hamlet. Max does not trust Furiosa and in most parts of the film he holds a gun on her.

    In the middle of these desperate attempts to escape from their chasers Max and Furiosa are forced to depend on each other. In many love stories people fall in love due to opportunities provided by circumstances. The alignment of stars and personal chemistry makes this happen. Every step of the relationship between Max and Furiosa is dictated by their circumstances where the only choice they are left with is to depend and rely on each other and to trust each other in order to escape. In a critical scene Furiosa asks Max his name but he refuses to tell her. In the end Max finally tells Furiosa his name where there are significant happenings throughout the film. These moments appear and vanish in the film through chaos and apocalyptic alienation. Max and Furiosa form an alliance where they try to fight motorcycles that are shooting at them. He leaves her to go to a mission which may be fatal but fears no one would notice if he dies in the mission. Max talks Furiosa out of a suicide mission when he says “you know hope is a mistake”. Max eventually decides hope is not a mistake and went back to Furiosa where he joins her and they plan to oppose the forces against them.

    At the end of the film Max does not stay with Furiosa but he leaves and eventually disappears into the crowd. A modern viewer can resonate with this film in that modern man is alienated from himself, from the world and from fellow men. Everyone is alone, with a deep sense of insecurity, guilt and anxieties which are results of separation that cannot be overcome. Like Max lost his identity in the opening moments, man has lost his identity too, and is overcome by powerful forces that own him. Like Furiosa man tries to search for a community and the only thing he finds is a desert.

    [ad_2]

    Source by Jeremiah Otieno Odhiambo

    Views: 0

  • Internal Customer Service: Guidelines for Suppliers and Contractors

    [ad_1]

    Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customers – those people within the organization that service us – as internal customers and who we service as internal customers. “There is a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services. It is almost impossible to provide good external service if your organization is not providing good internal service.” R. Zemke and K. Anderson, Delivering Knock Your Socks Off Service, 1981.

    And it’s not just about internal customers within the walls of your organization, it’s also about those arms-length internal customers and customer service providers – suppliers and contractors – those people who either supply your organization directly or come into contact with your external customers, directly, as your representative. These suppliers and contractors should be considered an integral part of your organization and the service they provide should be measured as accurately and frequently as you measure the service level you provide.

    To my mind, servicing others, whether internal or external (customer, supplier, colleague, peer, supervisor, contractor), should reflect the values of your organization and the process to retain the best customers – again, whether internal or external – can be applied across any of these groups. Suppliers and contractors should be selected and retained based on their commitment to servicing your customers – and your employees – as you require them to be serviced. Although you do not ‘own’ these suppliers and contractors, you have the right to demand the equivalent level of service you provide to your customers. When selecting your suppliers and contractors, or measuring the ones you currently are associated with, the following guidelines may help ensure that internal service meets the standard.

    Recruit suppliers and contractors as you would your employees.

    You should be seeking out the best person for the job, the high performer who will be able to deliver on your business expectations and drive up results for your company. Why not utilize some of the recruiting tools you use when conducting a search for an employee? Think about it. You will be paying this supplier or contractor to perform services for you or your customers so you should expect them to be of the calibre you expect from a new employee. Consider requesting a resume of their qualifications and experience, customers they have serviced, certifications that may be required, and if available, customer testimonials. Interview them in a similar fashion to the way in which you interview for employees. Check their references and make sure you put in place a contractual arrangement that clearly documents what you expect from them and what they can expect from you (this is just another version of position profiles and expectations for the role).

    In these cases, you are seeking high performers capable of servicing both your customers and your employees. And you have a responsibility to provide them with the information, resources and possibly, tools, they will need to service both these groups accurately and professionally.

    Provide clear expectations of performance.

    Even if your suppliers and contractors have worked with your organization for a long period of time, it is critical to periodically review your expectations of their role and how you expect them to service your customers. Customers are retained because they have developed a good relationship with their supplier and any contractor or supplier who is dealing with your customer directly, is seen by the customer to be an employee of your company, and hence; representing your company.

    When I was a general manager for an energy distribution company, one of our contractor service technicians accidentally cut the customer’s phone line. The first issue for the customer was, of course, the cut phone line and the inconvenience associated. The second issue was that the contractor apologized but told the customer he would have to call our company to secure satisfaction regarding the cost and inconvenience of having the line repaired. The third issue was the response the customer received from the Branch Manager when he called our company office to complain. He was told we were not responsible since it was a contractor that had cut the line! Yes, I too, was shocked when the customer got through to me to complain and told me what the Branch Manager had said. Even more distressing was the fact that the Branch Manager defended his position when I called him about the complaint!

    No doubt we did not clearly identify to our contractor our customer service expectations. To me, they were simple. Apologize to the customer, call our office immediately to request a solution and then work with the customer to get the solution implemented. Simple to me but certainly not to our contractor or, I quickly discovered, to my Branch Manager.

    So my next step was to build a contractor customer service agreement and develop a customer service training program to implement with both our employees and our contractors. We then implemented it across my region. We still had customer service issues with both our contractors and our employees, periodically,but this was a great first step.

    Conduct frequent performance reviews.

    Providing your suppliers and contractors with regular, specific feedback will not only give you confidence that they are meeting your needs but will also provide opportunities for them to discuss any customer service challenges, issues, or problems with you before they result in lost customers. These regular reviews should be part of the contract between you and the contractor and they should be implemented on schedule. During these reviews you should include their primary employee contacts to ensure all partners are clear about the issues and able to participate in developing the solutions. This secures commitment to the solutions.

    Reward and recognize customer service excellence.

    At a minimum, providing them with a reference signifies that you are pleased with their customer service performance. But, without a doubt, the best reward for suppliers and contractors is securing more work from you.

    Following these guidelines will go a long way to ensuring alignment between your company, your employees and your suppliers and contractors – to the business goals and strategy. All sectors can then be focused on delivering the expected level of customer service to the customer base you want to retain.

    [ad_2]

    Source by Donna Stevenson

    Views: 0

  • Living Alone with Hemiparesis

    [ad_1]

    Safety would be the primary concern of course when people with hemiparesis live alone or are alone for extended amounts of time. Of course your first references are your doctor, physical therapist and occupational therapists especially. This being stated, I can offer insights on some important items to consider in practical aspects of living alone after a traumatic brain injury or a stroke that result in a severe muscle weakness along the left or right side of the body and is sometimes exhibited in slight nerve damage as with me. Perhaps instead of living by them selves, it would be better to consider us living independently. At this writing, I will have reached almost thirty years of living with hemiparesis. Most of this time I was living alone and working as an engineer and writer, author.

    For us, the detrimental effects of hemiparesis are still prevalent even after initial rehabilitation and limited recovery. The effects can change with extreme variation.

    Effects When Tired or Awoken

    When the body is tired, effects can be worse and certainly more dangerous when living alone. An example is if awoken in the night, maybe by thirst, a call, or other concern. Even a healthy person could possibly stumble on sleepy legs or with eyes half open, but for those with left or right hemiparesis, the negative effects are magnified. A stumble can turn into a fall and possibly a head injury since one arm has poor strength, does not react quickly and is not likely to stop a fall. If a foot drags slightly during the day with shoes, then it can be so much worse at night even so unsafe that the person will roll over the toes so as to bruise them and fall forward on the weak side. Lessons learned here emphasize the need for uncluttered floors and hallways. A stray shoe on the floor or even newspaper can prove disastrous. Either could throw off the balance suddenly for a waking person especially in the dark.

    This brings up a suggestion for low level lighting in the home or apartment. Economical battery operated motion detector lights are available at many stores now or a search online. Even if a cane is not needed during the day; it would be wise to have a cane near the bed, even a quad cane for late night awakenings or an early morning rising. In the morning, there are other issues as tightened up leg muscles that need stretching before safely moving.

    Shower and Bathroom Safety

    Morning stretching is important, especially as we who are injured age but more importantly, shower safety needs to be addressed. There is much assistive devices available and occupational therapists can communicate effectively the needs here, however I can give you my thoughts. These are that it can be quite scary at times, especially if you have had an accident, falling in the shower, tub or bathroom before. You will need to be able to have something within reach on your good side to grab onto, basically at all times. Please note that if you can’t use the screwed in support rails and use the bars with suction cups, you really need at least two bars together. Redundant support as these are known t slip and when you have water or soap in your eyes and reach out with the bar slipping, it can be devastating. I would recommend having a bar on the entry or exit and on the opposite side. This way if a person with hemiparesis turns around there is always a bar on the good side.

    But it does not stop there. Bathroom floors are usually smooth surfaces and with one foot having no or minimal grab, then any water on a smooth tile or marble surface is like ice and can easily cause a fall when drying. Rubber backed rugs are most often used but can bunch up under feet. A work around solution for these throw rugs is rubber strips with adhesive on both sides. The local hardware store will have some rug grippers or search the web

    Dressing

    This is an area again where an occupational therapist assures you are prepared with any assistive devices for reaching around the weak side or fastening in back and collar. However, I can emphasize that so much more time needs to be available, just in case. Even though, there are assistive devices and there is ample training in doing this usually available before even leaving the hospital.

    Food Preparation, Cooking Kitchen Safety

    One’s ability to prepare meals will vary. I understand it’s good to be independent but in the kitchen it just may be smarter to minimize preparation with knives or stovetop. Even the oven can cause burns and fire easily. Having a cardboard pizza box fall onto a hot broiler iron can start a fire that is not too easy for someone with a disability to put out quickly. Sure there are now small convenient fire extinguishers available but some often need two good hands to operate correctly and then even finding it quickly can be an issue for trauma, brain injury or stroke victims.

    Fortunately, there has been an improvement In microwave dinners. This certainly would not be your first option in the past. However, I have been at this for almost thirty years now and I really have seen a great variety come on the market and costs go down. Good, healthy dinners can be cooked in one minute. I still bake chicken and pizze plus a few others but safety really needs to bethe forst priority. Losing balance and reaching out to find as hot frying pan to lean on can happen and I have personal experience, it’s not a quick heal having a burn in the palm of your good hand. Agsin here as in the bathroom, a rug with rubber backing and rug grabbers should be required.

    Mind Body Health Needs

    Concentration and Focus are the key in most everything that the person with hemiparesis might have to overcome. That is why ongoing brain training is so important.

    Human interaction, relationships contribute greatly to complex usage of our brain and even helping to stay young. Well living alone minimizes this benefit ad over time can have an adverse effect. Sure, some will say the upward potential may be limited but start with the objective of not losing ability. Without regular exercise, mind or body can atrophy to borrow a term used to describe not using muscles.

    There are free and paid sources on the web. There are now brain improvement magazines at the local supermarket and brain games are popular and effective, most even for one hand use.

    Geographic Area Specific Issues

    Depending on your locality, power outages can occur during natural events mostly as snow or ice storms, hurricanes, tornadoes. When living on the eastern coast, I lost power even when their was a high windstorm. Natural events as this can have an impact on people living with hemiparesis just as they do for others with a disability, elderly or families in general. However preparedness is the key here and living alone increases importance of having battery lighting, food, water, cell phone, radio, all available and easily attainable in possibly in the dark.

    The power loss may be worse in cold weather for this condition as detrimental effects can disable some people with this extreme muscle weakness and possibly nerve damage. This varies of course depending on person or injury but in general arms and legs can start shaking uncontrollably and a serious limitation to mobility. Poor effects are also exhibit in sudden changes of weather. Each person may experience this differently but a check with your physician is best.

    To assist in times as these, warm clothing, even a safe generator where it can be installed in a home as a backup are suggestions with heat packs available at sporting good stores or camping supply shop.

    Summary

    Some of the techniques and tips outlined here may seem obvious to some or simple but they are not always thought of ahead of time before they are used. This is evident in support forums online, knowing individuals and my own thirty years of living with hemiparesis. There are of course more but in general, consideration that movements can be slow at times as can thinking. An important point is if there is a loss of balance or tripping, it will most likely be on the weak side which of course doesn’t react fast nor have enough hand strength usually to hang on to something firmly. This is why safety is the first priority when living alone with this injury.

    [ad_2]

    Source by Leon Edward

    Views: 0

  • Pranic Psychotherapy Release From Addictions or Compulsive Behaviour

    [ad_1]

    I start by defining ‘ MCKS pranic psychotherapy’. It is a method which is based on pranic healing techniques of scanning, cleansing, energizing, shielding, and releasing. These techniques are based on the principles of transmissibility of energy from practitioner to client, on receptivity of client to receiving the healing prana, and on the shielding of the chakras and aura from penetration by negative thought entities and elementals.

    Elementals are energy beings which are composed of thought entities that feed on intense emotions of anger, fear, grief, or hatred. A thought entity is an idea which has attached to it a strong emotion which gives it substance in the energy field. This entity resides in the aura, in the mental field, and can penetrate through chakras when the webs are cracked, torn, or damaged. These webs can be repaired and sealed with gold pranic light energy which the practitioner intends and transmits through their hand chakra or crystal wand.

    The power of intention moving energy is at the core of the basis for pranic healing being effective.

    Crystal wands are used by the practitioner of pranic psychotherapy to accelerate the intensity of energy which can be transmitted to the client and reduces considerably the absorption of negative energies involved in the healing process which may be attracted to stick to the hands and arms of the practitioner which is manipulating the energy during the healing process. This absorption of negative energy on the arms and hands of the pranic practitioner is greater when a crystal is not used. This requires the practitioner’s use of an alcohol spray with certain essential oils to dissipate any negative energies which may be adhered to the hands and arms while cleansing.

    Depression, anxiety, and addictions can be consequences of suffering trauma or injury whether physically, emotionally, mentally or spiritually. These injuring consequences leave wounds upon the recipient and are often accompanied by recurring thoughts, emotions, and when severe, hallucinations, which inflict suffering and despair. These consequences can also be paralyzing and prevent the client from taking action to be gainfully employed, to maximize one’s life potential, and to be socially active and productive financially, and to be successfully engaged in relationships at all levels.

    The grace of pranic psychotherapy is in its ability to remove these negative energies which accompany trauma, injury, or accidents. The psychic shielding is also a necessary feature of this treatment to ensure that these negative energies don’t return to inflict emotional and mental pain. There is often the need for subsequent repeat treatments to fully and completely remove all negative energies and elementals which are causing the recurring thoughts, emotions, and patterns.

    The sealing, repairing, and strengthening of the chakral webs further ensures the healing of the etheric body and preventing elementals and negative thought entities penetrating the chakras and affecting the emotional and mental body of the client.

    Master Choa Kok Sui has created this protocol which is administered through certified associate pranic healers, like myself, who have been trained in pranic psythotherapy and have documented successes with treating clients with the above mentioned wounds.

    So far I’ve only mentioned how pranic psychotherapy can be useful to treat injuries from trauma resulting in anxiety, depression, and/or motivational paralysis.

    Another important treatment feature of this pranic psychotherapy technique is to treat individuals suffering from addictive tendencies and obsessive compulsive tendencies.

    The same principles apply wherein the negative thought and emotional entities are creating audio and/or video tapes of incidents of trauma or woundedness which are repeated and which induce a continuous pattern of destructive repeated behaviours which become addictions or obsessive compulsive patterns of behaviour.

    Pranic Psychotherapy can be useful treatment technique for addiction to smoking, alcohol or drugs, and other repetitive negative behaviours which are destructive, self-harming, or self-limiting.

    These treatments have been successful in reducing and eliminating panic attacks which clients have experienced in social contexts. The triggers which bring on these panic attacks have been identified and the removal of the anxiety energies around the aura and chakras has prevented triggering of panic attacks in future situations.

    The shielding of the chakras and aura are also a necessary ingredient of this healing technique to protect the client from persistent and recurring thoughts and emotions which are symptomatic.

    The element of openness and receptivity must be mentioned as being an essential aspect of the healing process. The presence of these elements is necessary to obtain a successful outcome.

    There are also other reasons why people don’t heal. Carolyn Myss makes mention in her book: “Why People Don’t Heal”. In her book she makes mention of the karmic reason for people not healing from a particular wound. In summary the reasons may be that this person has lessons to learn in this incarnation and that this soul needs to go through this trial or tribulation to learn a particular lesson. Past life negative karma catches up with us, if not resolved, and requires it being worked out, perhaps in this incarnation. That’s why inner reflection and firm resolutions are necessary to heal whatever remains of past life karmas which have been destructive to self or others.

    [ad_2]

    Source by Roger Fontaine

    Views: 0

  • Finding Emotional Intelligence in Negative Emotions – Positive Purpose in Sadness Anger and Fear

    [ad_1]

    Emotional Intelligence is severely undervalued. When you feel stuck, frustrated, stressed, upset, or overwhelmed, skillful emotional awareness is the key to moving forward. Underneath your upset is a specific emotion that can guide you. The key, then, is to understand the messages in your feelings and become skillful in using their energy appropriately.

    Even so-called “negative emotions,” such as sadness, anger, and fear, convey important information and energy to carry out specific actions that can help you and others. Emotions arise with a purpose and when this purpose is fulfilled the feeling subsides. Unfortunately, as a society, we have not learned to understand and sufficiently value emotional energy and information, so we tend to deal with these feelings crudely.

    For example, with an emotion like anger, you might express it explosively or shove it under the surface, because you do not want to act angrily. Either you express your feelings reactively or cease feeling altogether.

    Emotional Intelligence expert, Karla McLaren, describes a healthy third alternative. She says you can facilitate the healthy flow of emotions by consciously “channeling” the information and energy that emotions provide. In other words, emotions contain meaningful messages along with energy to do something related to those messages. This is true for so-called “negative” emotions as well as “positive” ones.

    For example, McLaren suggests that:

    • ANGER arises when you, or someone or something you love, is threatened and you need to take protective action or set a firm boundary.

    • SADNESS arises when you need to let go of what no longer serves you or what is past, so you can move forward.

    • FEAR arises to prompt you to take preventative action.

    • JOY prompts you toward expansive, expressive, creative action.

    • COMPASSION prompts you to care for others.

    So, every emotion has a MESSAGE and ENERGY to carry out a specific type of action. Tuning into your emotions helps you to receive these messages and take these actions.

    Let’s explore the first three of these emotions in more depth. Sadness, anger, and fear are often misunderstood and handled poorly. We tend to repress them, stay stuck in them, or express them unskillfully, with negative consequences.

    So, as you work with these emotions, it’s important to do so Mindfully. Approach them as a curious observer with an attitude of paying attention, on purpose, in the present moment, without judgment. Know that emotions are simply information about yourself, others, and events, along with energy to do something about this information. They do not define who you are and they will pass as you gather their information and take appropriate action.

    (Note: If you feel overwhelmed or paralyzed by feelings to the point where you are unable to consciously process them yourself, seek the assistance of a counseling professional who is trained to work with intense emotions.)

    The Positive Purpose of Sadness

    The purpose of sadness is to enable you to let go of what is no longer working or what is past and finished. Sadness is a watery downward-flowing energy that enables you to release what no longer serves you, so you can return to fluidity and flexibility in your life.

    By allowing appropriate sadness to flow through you, you’ll make space for new energy and new possibilities. If you do not consciously acknowledge sadness or don’t know how to flow with it, you’ll bury it inside, where it will perpetually cycle, or you’ll get lost in the feeling and be overwhelmed.

    Here’s a practice adapted from Karla McLaren’s book, “The Language of Emotions,” that can help you consciously process feelings of sadness.

    1. When you feel sadness flood into you, take some quiet, private time to center into the feeling. Tune into the sensation of sadness, locate where it resides in your body, and approach it with curiosity to learn what it has to tell you.

    2. Take a deep in-breath as if you are filling your whole body with your breath. As you exhale, make a sighing sound, and feel the energy of your sadness flowing like water down through your body, through your legs and feet, and down into the ground.

    3. Stay centered in your inner space and ask your sadness the question: “What needs to be released or let go right now?” Don’t rush to fill in an answer. Instead, keep the question open. Listen and feel inside.

    Repeat your sighing breath down through your body as many times as you feel the need and keep your question open for your deeper knowing to respond. You may find you know right away what you need to release or you may find it becomes clear later. Either way, tuning into sadness (or any emotion) mindfully initiates a process of discovery and integration that will help you move forward.

    The Positive Purpose of Anger

    Anger arises to create and preserve personal boundaries and safeguard personal space. You feel angry when a personal boundary or the boundary of someone or something you care for is disrupted or violated. When you are able to identify the source of the perceived threat and use the energy available in anger to strengthen your personal space and take appropriate action, anger will recede. It will have accomplished its purpose.

    Here’s a practice adapted from McLaren to gather the information and use the energy in your anger:

    1. When you feel anger rising, focus inside your body and become more in-touch with the felt sensation. Approach the feeling with curiosity to learn more about it.

    2. Take a deep in-breath. As you exhale, imagine and feel as if the energy in your anger travels outward into a sphere about an arms-width around you, your personal boundary, strengthening it with a brilliant color. Do this until you feel a shift in your energy, so you are witnessing, feeling, and working with the energy in your anger without being consumed by it.

    3. Ask your anger this question: “What needs to be protected or restored?”

    4. Then ask, “What action will restore healthy boundaries and protect what is important?”

    These questions help you identify what feels threatened, so you can take appropriate action. Try this when anger arises and see how it works for you.

    The Positive Purpose of Fear

    We’ve been told “Fear is what holds us back” and “The only thing to fear is fear itself.” If we can just overcome our fears, we’ll be able to live full-out and realize our hopes and dreams. But, what if this perennial wisdom regarding fear is missing something? What if fear in its essential form is one of our wise guides?

    Emotions have three primary forms: unconscious reactive expression, a repressed cycling state, and a healthy free-flowing state. It may be that we are only familiar with the first two forms of fear: a reactive expression that makes us cower and a repressed state which creates constant low-level anxiety.

    Fear in its healthy free-flowing form is something altogether different. What if fear can signal intuitive awareness of something that needs attention? What if it can alert you to important action?

    This form of fear is a sixth sense that reaches out through your personal space to pick up signals about what is happening inside you, with others, and in your environment. Fear can alert you to what is happening in your own body. It can alert you to the actions and intentions of the people around you and to conditions in the environment. When you learn to discern this information, it can help you can choose wise actions.

    To learn to use fear as a wise guide, try this simple practice:

    1. When you feel fear arising, take a quiet, private moment to center into the feeling. Tune into the sensation of fear, locate where it resides in your body, and approach it with curiosity to learn what it has to tell you.

    2. Take a deep in-breath as if you are filling your whole body with your breath. As you exhale, imagine and feel that your breath fills the sphere of your personal space about an arm’s width around your entire body. Sense into your personal space and into the wider space around you and search for subtle signals. For example, you might be drawn to an area inside your body or to look at something or someone in your environment. You might feel the urge to move toward or away from something.

    3. Stay centered in your personal space and ask your fear the question: “What action needs to be taken right now?” Don’t rush to fill in an answer. Instead, keep the question open. Listen and feel inside. See what presents itself. You may have an inspiration to take a specific action.

    It can take time to learn to discern guiding signals. As best as you can, be patient. The simple action of tuning into emotional signals is a cultivated skill. You’ll grow your ability to sense inner guidance from fear and all your emotions through mindful practice over time.

    You’ll also learn to discern the quality of signals that represent accurate present guidance from false interpretations based on painful past experiences. There’s a different felt quality to accurate versus false guidance. False guidance may feel alarming, stressful, or rushed. It is fixated on what happened in the past or overly-anxious about the future. Accurate emotional guidance has a matter-of-fact, present, forward-moving quality, that feels like perfect timing.

    So, in summary, as emotions come up, instead of being wary of them, what if you welcome them, become curious, and ask:

    • What is the sensation of this emotion in my body?

    • Exactly what emotion is this?

    • What is the message in this feeling?

    • What is it asking me to do?

    [ad_2]

    Source by Kevin Schoeninger

    Views: 0

  • Does God Heal Today?

    [ad_1]

    I’d never faced this decision before… I didn’t know what to do. When I was first diagnosed with the HIV virus, I read innumerable articles on it and later suffered from an information overload and depressing confusion. One article would speak in favor of taking the highly toxic HIV/AIDS medicines, and then I’d read another one that spoke against it with just as convincing of an argument.

    As a Church of God member, I knew we encourage members to have faith in God and teach doctors have their place but that it is very limited. As I told my doctor: “Miracles have no side effects and are for free.” We’re all familiar with the poor lady in the scriptures who spent all she had on doctors and wasn’t any better for it and then Jesus mercifully healed her.

    I cried out to God: “I don’t know what to do. What should I do? I know you can heal me, but what am I supposed to do for myself?” And shortly thereafter called my mother, who simply said: “You could always try the medicines and if you don’t like them, you can always stop taking them.” How logical!

    I immediately began my HIV drug therapy, my AIDS “cocktail.” I know some who have taken meds with few side effects but I could hardly walk when I first started — it was worse than being a staggering drunk — and the nightmares were out of this world…when you finally fell asleep. Later I regained my balance but the nightmares, nightsweats and irritability continued. I would be drenched like I had just gotten out of the shower and I would have some tingling in my arms and legs. Regardless, I strictly adhered to the program for over a year and then said enough was enough. I admit it reduced the HIV viral load to “undetectable” (although it’s still lurking).

    I decided I wanted quality over quantity of life. I would rather feel good for less years than have more years in misery. At least that sounded good. Again, I saw stories on television about others who praised the meds and were near death and bounced back, but one thing is sure: everybody is an individual and everybody must make up their own mind about whether or not to take medicines.

    My infectious disease doctor wanted me on the meds and encouraged me to try another regimen. So I tried nine pills a day of this with two a day of that and endured for several weeks and then said I would rather be dead and stopped again. Later I went on other drugs, and took Bactrim to fight off infections and although I didn’t have any serious side effects, I just didn’t feel right. I actually felt so much better off the drugs!

    So I created my own program: on drugs for 6-8 weeks to knock my viral load down (because I start to get scared as it escalates) and then go off them. I discovered it’s called “Systematic Treatment Interruption” which some studies suggested was good but now the consensus appears to be it’s bad, although I’m skeptical about the lucrative drug industry, a view that has been reinforced by Dr. Peter Duesberg.

    I’ve seen Scriptures where God promises to forgive all your sins and heal all your diseases (Ps. 103:3), and wonder why God hasn’t removed this self-inflicted dreaded disease from me since I have confessed and forsaken my sins (Jer. 30:15, 17). (Some have diseases through no fault of their own). I also know AIDS has helped me to stay celibate, as the Bible prescribes for all singles, and that God says, “My grace is sufficient for you” (2 Cor. 12:9).

    I’ve had miraculous answers to prayer; I’m confident God can heal:

    “I shall not die, but live and declare the works of the LORD. The LORD has chastened me sore, but He has not given me over to death” (Ps. 118:17-18).

    Thy will be done.

    [ad_2]

    Source by David Ben-Ariel

    Views: 0

  • My Drug, My Bread And My Appetizer

    [ad_1]

    Your love letters are my appetizer

    Your guffawing is my drug

    And you’re my daily bread chaser…

    Ha ha, you swear… I’m your ladybug,

    Who you’d always keep fuller,

    But now you swell…It’s you I brag!

    Gotcha! My appetizer, I grab you first

    Here are those words that you burst:

    MY LOVE

    I miss you, I miss you so much

    I cannot wait to be with you…

    And kiss you and hold you in my arms.

    I have so many love and hugs to give you

    My love for you and my feelings are present

    And it’s growing and glowing every day.

    Each day I would discover you,

    Each day you are different,

    Each day you are beautiful,

    Each day everything is all new…

    Each day my love for you would remain

    Very strong that I’d have it hard to contain!

    Each day I love you with all my heart!

    And I promise we will never be apart…

    Oh, I am sick of love for you

    Henceforth, today

    If you want to hurt me, you can…

    I am at your knees!

    I am your love on the altar of sacrifice.

    If you had ever had wished…

    You can tear my heart at every moment,

    And I am not afraid to love you,

    You are someone special and different…

    With you my scars have been healed

    And all my fears have vanished…

    I already know that I will share much with you,

    I already know I am going through a lot with you,

    I already know I will stay with you

    until the end of my days…

    My heart and my mind are wide open for you…

    Oh, my love is open at great day for you!

    I love you deeply…I believe in you

    Forever, with grace…

    Yes! Truly these words are MY APPETIZER

    Next you’d enhance my day with a booster…

    Because you’d let me eat you any time I’d plea

    Likewise you’d never ever want to leave me

    or look your way out, ‘coz with me you feel free

    Hahaha, we’d always find our days end with glee!

    Ah! MY BREAD, you’d give me all the nutrients I need

    As we breathe together with our true loving seed.

    When I drink you up MY DRUG, my master

    Like cocaine, Oh my… you got me so addicted

    I wouldn’t have a day without your dopey laughter

    You’re my heart-sore…you got me so captivated.

    “Yes, hear me all my dear Folks!

    Take delight in my Chef’ stroke…

    He’d bake faces- a wry face, a wince, a glower

    So that with him, I wouldn’t ever get bore

    Though I would try his glances to ignore

    Still here I am, I crave for him! Even I’d get sour

    With all of the sound of his freaky snore…

    Hehehe… Very strange! Because those lion’s roar

    Would only sound-like the jazz music I adore…

    And with it, never would give me a bit of a bother

    So funny…I’d sleep deeply sound and even soar…

    In the morning I would rush up to the platter

    When I’d hear the wake up call of a rooster

    But never from the clinch of my sweet and wild boar

    You bet, I’d yearn for him more… he’d pet me to endure…”

    Gosh! You spoil me with your French kiss

    With all of your love appetizer to taste…

    As much as I could have you all embraced

    You’re all mine to feel full and be blazed!

    You always give me the best of your all,

    All the fun and laughter that I needed

    My love, you’re my drug, and my soul

    You alone I would ever get me addicted…

    Every day with you is an awe-inspiring ball

    With all of your love recipes I would deserve,

    Oh, my daily bread you’re unique from them all,

    I would have you always loved and preserved…

    [ad_2]

    Source by Abeille Amore

    Views: 0

  • 70 Romantic Phrases That Make Men Fall Deeper In Love

    [ad_1]

    Romantic communication is just one of the proven communication tools you can use to make your man fall madly in love and fulfill your heart’s romantic desires. There is a lot of love-creating power in the romantic words that come out of your mouth. This article will reveals 70 romantic phrases you can start using today to make your man fall madly in

    love. You may not say these things phrased exactly the way I have written them, but if you want your man to be addicted to your love, you must speak to him with words that will melt the walls he has build around his heart.

    Feel free to use any of the romantic phrases that best suit your communication style.

    1. All I care about is being with you forever.

    2. All the gold and diamond in the world are not enough to buy the love I have for you.

    3. God created you for just for me.

    4. I am addicted to your love.

    5. I am crazy about you.

    6. I cannot live without you.

    7. I cannot stop thinking about you.

    8. I did not mean to hurt your feelings.

    9. I do not want to wake up from this wonderful dream with you.

    10. I feel safe when I am with you.

    11. I get lost in ecstasy when you make love to me.

    12. I have finally discovered true love – you.

    13. I love talking to you.

    14. I love the way you make love to me.

    15. I miss your hugs and kisses when we are apart.

    16. I thank God for the day he brought you into my life.

    17. I want to spend forever with you.

    18. I will give anything to be with you.

    19. I will give you my heart, my body, and my soul.

    20. I will go with you to the ends of the world as long as you keep loving me.

    21. I will rather be broke than trade your love for a million dollars.

    22. I will travel a thousand miles to be with you.

    23. I wish God had brought you to me sooner.

    24. If anything happens to you, I will go crazy.

    25. If I could I would make love to you a thousand times.

    26. If I had to live life over again, I would live it with you.

    27. If loving you is a sin, then let me be guilty.

    28. If our love is blind, then I never want it to see the light of day.

    29. Life without you will be like going to sleep and never having sweet dreams.

    30. Loving you feels like heaven.

    31. Loving you has made life even sweeter.

    32. Loving you has made my life so full of joy and happiness.

    33. My heart cries when we are apart.

    34. You are my love, my heart, and my life.

    35. No man has loved me the way you love me.

    36. Nothing will ever stop me from loving you.

    37. Ooh sweetie, you are so good to me.

    38. Your warm hugs and your tender kisses are more precious than gold.

    39. Talking to you is like sipping the most delicious wine – I want it to last forever.

    40. The times we spend together are like precious gems that money cannot buy.

    41. Time stops when you hold me in your arms.

    42. When I am with you, my troubles seem to melt away.

    43. When I look at you I see a man that I find irresistible.

    44. Words are not enough to express how much I love you.

    45. You are my prince.

    46. You are my soul mate.

    47. You are the most important person in my life.

    48. You are the music that makes my heart sing.

    49. You are the only man I ever want in my life.

    50. You are the other half that makes me feel whole.

    51. You are the perfect man for me.

    52. You are the sweetest man I know.

    53. You bring nothing but love, peace, joy, and happiness to my soul.

    54. You bring so much joy and happiness to my life.

    55. You love me gently.

    56. You make me feel like a woman.

    57. You make me feel so good I want to kiss you from your head to your toe.

    58. You make me want you more each day.

    59. You treat me like a princess and I love you with all my heart.

    60. Your are the kindest man I know.

    61. Your caring words touch the deepest part of me.

    62. Your hugs and kisses melt my heart like chocolate ice cream on a warm summer day.

    63. Your kisses are like warm chocolate on a cold winter night.

    64. Your kisses are so good I feel tingles all over.

    65. Your love is like a solid rock that will never break.

    66. Your love is so good I can’t get away even if I wanted to.

    67. Your love warms my heart like the glow of a candle light in a midsummer night’s dream.

    68. Your loving whispers in a moon-lit night are like soothing wine, they put me in the mood.

    69. Your smile is so comforting it makes my tears go away.

    70. Your gentle touch sends chills up and down my spine.

    Life without endearing words is like being in a garden without flowers. Endearing words create a feeling that transcends our reality and makes life worth living.

    Feel free to to share this article with all your friends.

    [ad_2]

    Source by Steve Ubah

    Views: 0